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Well I am still waiting on mine. I was told it would be 3 days and well its been a week.
After I called to get my tracking number I was told it was still pending so they were going to fill out a a recovery form to contact the warehouse to find out what the problem was and I should get an email after 24 hrs. I didnt. Called again was told that it usually take 72 hrs. No dice. Called again guy told me that they are having problems with the forms lately and its been taking 8 days... WTF!?I was also told that my order has been put in backorder status with no way of knowing when it would ship. But the guy didnt understand why the Vibrant wasnt on his backorder list. So we sent an email escalation to the warehouse which I am currently waiting on which he said would take 24 hrs.
This is just mind numbingly insane to me. Why cant they call the warehouse to figure this crap out. I have a phone sitting here that their update broke that I havent even finished paying off yet that Ive had for about a month and a half and they are telling me i have to wait to hear from them when it will be shipped. I left Sprint to get away from this kind of crap.
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
sail4horizon said:
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
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Ive been on the phone with CS multiple times and they have credited me back my shipping fee and my date usage for the month i will give them a call this afternoon again. I got an email address from the Live Chat person of soemone higher than them so hopefully I will hear back and let me know if you get your phone.
Also howd you get a date out of them they just keep telling me they have no idea.
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
jmerchant said:
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
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You should send it back I dont know if they would let you keep it they may charge you.
same here they credited me my data for the month, but still i want my phone back...i was thinking of odin back and recover but if they're sending me another phone i dont want to send them back a good phone...i guess ill just wait
CS is different from Customer Retention and you have to say cancel to get to them. Their job is to keep you as a subscriber. My guess is they have their own stock to pull from. The stupidest part of all this is there's a corporate store blocks from my house with a bunch of Vibrants in stock. Why Tmo won't give me one of those phones & replenish their stock is beyond me.
Send your phone back or they'll be sending you a bill for the retail price of the phone. When you got the replacement it should have included details on how to send the other back. If not, call.
I actually sent an email to the CEO with my complaints and they are assigning someone to my case. Waiting to hear back. But I will be calling when I get home.
I had to replace mine due to overheating, shutdown thermometer icon, said 7 days, came on 7the. Day. Call 611 ask for customer loyalty.
Sent from my SGH-T959 using XDA App
Same sinking boat...
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
bretjrodgers said:
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
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My stock vibrant went belly up after the OTA update on Oct 12. I asked for an expedited replacement. I was actually given the expedition for free.
Oct 12 - OTA kills my stock Vibrant. I ordered a new replacement phone at the store, and expedited shipping was free.
Oct 15 - phone was supposed to arrive. It didn't, so I called and asked whats up. I was told Oct 16 was the new date.
Oct 16 - Phone didnt arrive. I asked what's up. I was told Oct 21
Oct 21 - phone didnt arrive today. I called and was told Oct 25. I asked for some kind of credit to my account. Since I'm vibrantless for 13 days, they credited me 13 days of service. Definitely call customer service, ask for a supervisor, and explain you've been inconvenienced by not having a smartphone. they will credit you for the days you've been dicked over.
Oct 25 - we'll see what happens.
If I get a refurbished phone, I'm going to get that replaced too.
It took 9 days - including weekend - to get my replacement.
There is no way to know if you get a refurbished. And if you call in and say you dont want redurbished they will just tell you they have requested a new one for you but they cant control it. I am unsure if mine is refurbished or not. The plastic cover that came with it made it look like a refurb but it was manufactured in 10/10 and the sliding door.at top feelings like no one has uses it before.
Mine had the damn bootloader locked unlike my original so I had to do all this fevered reading about adb that I didn't have to do first time around, then BING, OTA and unlocked sbl,rerooted and back in the ballgame. I'm getting a refund for lost service and that cockamamie mobile TV charge which I never used.
Sent from my SGH-T959 using XDA App
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Sent from my SGH-T959 using Tapatalk
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Did it come in the original packaging with all the accessories or just the phone itself? I ask this because I've never had an exchange before. Thanks
(they told me mine would just be the phone and to keep my sd card, battery and all the accessories)
No is just the phone with out the cover or batt.
I think they only give you the whole box if you report it stolen.
Sent from my SGH-T959 using Tapatalk
Okay. Thanks for your (quick) response. Much appreciated!
ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
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T-mobile is giving me hell about my phone since it was giving to me as a gift and the OTA screwed my phone up. They say my phone doesn't have a manufacturers warranty.
I paid for overnight on a sunday I had to cal back thursday and threaten a company switch, phone arrived next day at 1:40.
Sent from my SGH-T959 using XDA App
FYI, I sent my GT for repair on 6-8-11 they received it on 6-13-11 was fixed on 6-21-11 ( label printed that day ) still waiting to be shipped back to me as of 6-25-11 still hasn't been shipped back yet.
Samsung claims 5-7 business days to fix it, then 3-5 days to ship it back, guess that means 3-5 days for ups to pick it up then extra time for the actual shipping.
This is what you should expect if you need service.
Hope this helps somebody.
developer40 said:
FYI, I sent my GT for repair on 6-8-11 they received it on 6-13-11 was fixed on 6-21-11 ( label printed that day ) still waiting to be shipped back to me as of 6-25-11 still hasn't been shipped back yet.
Samsung claims 5-7 business days to fix it, then 3-5 days to ship it back, guess that means 3-5 days for ups to pick it up then extra time for the actual shipping.
This is what you should expect if you need service.
Hope this helps somebody.
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it is also working days not weekends so by next tuesday if you have not received it then its running late >:¬{
in my country samsung really good in customer service also after sales, from my previous experience to claim bluetooth headset gtab wont able to pairing, even though i should wait for the new replacement but the customer sevice from the head office is call to make sure its done.....yesterday i put my gtab back there, it happened the made in china battery is about to change with korean and still wait for some part to change till next tuesday....i believe samsung has a good same standard in this case
It happened my new korean battery n machine already done yesterday, 1day faster then it prpmise.
So satosfied with samsung, waot for you mate
genuine asia gingerbread
Sent mine in on a Friday about a month back.. got it back the following Thursday.
Got it 6-27-11, there system and employees were never updated but turns out it was shipped on 6-21-11 but, no one knew about it till it was actually delivered, that was crazy thought it was lost..
where are you anyway? i wonder how come the samsung centre services like that??
I had the same problem sent mine off to samsung i used special delivery so they had it the next day
I was following the tracking and work done from there site and nothing seemed to be happening with it so i phoned them up wast of time they didnt know a thing about it and just said wait longer
the onlt time i new it was fixed was when the royal mail man posted it through my letter box in a daft little envelop
Im amazed it never got smashed on the return trip back to me very bad service setup i through
so developer40 are you happy with your rma'd product did they fix the issue?
So I pre-ordered the note 4 on the 24th like eveyone else super excited to receive info that it shipped early. Sure enough Monday comes and goes I cleared my schedule waiting for ,Ups and checked outside to find notice on my door that they tried to deliver but never rang bell or knocked on door. Was too late to hold for pickup so they said it would go out on tues. called around 5pm to find out it wasnt on truck for delivery. Put a hold for pickup and went down to station to find out they cannot locate package and they have placed an investigation on it and that it might of been stolen??? Kidding me??? dont they have cameras in factory. Tmobile was very understanding and said they would overnight one which should of arrived today only to find out its still pending shipping even though my other would of arrived Monday and they told me this doesnt get released until friday so with overnight shipping wont arrive until monday. even though the Pre-order ones were released early. Now im without a phone for rest of week as Like anyone I sold my galaxy note 3 on ebay and already shipped it out. I would of just risked getting in store tomorrow but now I have double charges on my credit card until they find original. This sucks anyone else ever have issue with UPS :crying:
xxfirerican said:
So I pre-ordered the note 4 on the 24th like eveyone else super excited to receive info that it shipped early. Sure enough Monday comes and goes I cleared my schedule waiting for ,Ups and checked outside to find notice on my door that they tried to deliver but never rang bell or knocked on door. Was too late to hold for pickup so they said it would go out on tues. called around 5pm to find out it wasnt on truck for delivery. Put a hold for pickup and went down to station to find out they cannot locate package and they have placed an investigation on it and that it might of been stolen??? Kidding me??? dont they have cameras in factory. Tmobile was very understanding and said they would overnight one which should of arrived today only to find out its still pending shipping even though my other would of arrived Monday and they told me this doesnt get released until friday so with overnight shipping wont arrive until monday. even though the Pre-order ones were released early. Now im without a phone for rest of week as Like anyone I sold my galaxy note 3 on ebay and already shipped it out. I would of just risked getting in store tomorrow but now I have double charges on my credit card until they find original. This sucks anyone else ever have issue with UPS :crying:
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Ever heard of Murphy's law?? Sorry to hear bro but I've never had problems with ups so far maybe it's just one of those freak accidents
Forgive me - I don't mean to come off sounding critical - but why in the name of.....would you sell your previous phone before you had even gotten the new phone in hand? I can't imagine ever doing that - there are just too may odd possibilities that could happen - hind sight is 20 20 - but this one could have obviously been avoided if you had just waited until the new phone was in your hands before you sold the previous phone.
having said that - I am sorry you had problems - and hope, for your sake that your new phone gets here soon.
mocsab said:
Forgive me - I don't mean to come off sounding critical - but why in the name of.....would you sell your previous phone before you had even gotten the new phone in hand? I can't imagine ever doing that - there are just too may odd possibilities that could happen - hind sight is 20 20 - but this one could have obviously been avoided if you had just waited until the new phone was in your hands before you sold the previous phone.
having said that - I am sorry you had problems - and hope, for your sake that your new phone gets here soon.
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Probably to pay the taxes on his new phone... Lol
At a local T-mobile store, I ordered a black onyx 32gb S7 Edge on 2/24/16. On March 2nd my credit card charge went through. On March 3rd I received a tracking update to be delivered by 3/3/16. March 3rd came and went. I called ups by 4pm March 3rd and they promised it'll be delivered that day. Never got it. On March 4th (Friday) I called ups again - they apologized and assured me the package would be delivered. Again I waited and called UPS again in the afternoon, they said they have til the end of the day which could be as late as 7pm where I live. I waited - never came. By now I'm fkn pissed at this BS. Saturday March 5th I drove out to the ups hub in anaheim, ca, the guy there checked the tracking number, looked in the back, couldn't find the package and told me most likely someone made off with my phone. He gave me the standard customer service phone number to call and make a claim.
I called T-mobile and told them what happened. T-mobile told me it was my responsibility to make the claim and deal with UPS on this matter as the phone was my property (apparently once the phone hits UPS - it becomes our property). We went back and forth on this (the rep I talked to wasn't too bright if ya follow), finally the rep said she'd file a missing handset report for me after I kept asking for a supervisor. I was told I'd receive a phone call and update on this within 3 business days. In the meantime, I decided to call UPS also, told them about the situation. They told me that the "Sender T-mobile" needed to file the report and follow up with UPS. The phone status was updated a couple of times now. Originally for 3/3 delivery, then 3/4, now 3/7.
Now I'm waiting to hear back from T-mobile for the next step. I did call the store where I got the phone from as well - they told me I did the right thing. They said, worse comes to worse if I don't get the phone, to come in Friday, they should have the phones in store by them, they can cancel my existing order and I'll just get the phone directly at that time. I'm Leary to have the phone shipped and potentially missing/stolen again.
I'm just writing this in case someone else has or had the same experience to discuss updated/progress.
Thanks,
Glen
T-Mo is passing the buck here. It's never you're responsibility, if the product doesn't reach you. It's T-Mobile's UPS account that it was shipped on.
Trust me, my company ships hundreds of packages a day, and the responsibility is on the SHIPPER until the item docks with the customer.
I'd tell T-Mobile you're going to dispute the charge if they don't take care of it.
As long as the status is not delivered yet, I don't think you have to worry. If it's delivered, then you might want to start the claim that you never received the package.
ingenious247 said:
T-Mo is passing the buck here. It's never you're responsibility, if the product doesn't reach you. It's T-Mobile's UPS account that it was shipped on.
Trust me, my company ships hundreds of packages a day, and the responsibility is on the SHIPPER until the item docks with the customer.
I'd tell T-Mobile you're going to dispute the charge if they don't take care of it.
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Agreed ingenious, I will dispute if that's the case. Overall T-mobile has been pretty fair with me in the past so I have some faith in them. Sometimes the CSR's are just reading the script as they say.
Vanquiz said:
As long as the status is not delivered yet, I don't think you have to worry. If it's delivered, then you might want to start the claim that you never received the package.
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Well Vanquiz - when I went to the usb Hub, the guy there told me the phone was stolen or missing and to call and make a claim, I'm going off of his advice, I'm not gonna wait around until it's "delivered". I see what you mean also though.
I'm sorry, I didn't mean don't worry and let it go and just wait. What I mean is you don't have to prove anything, you can just call Tmobile and said the package is gone while in transit and if it's indeed gone, they should just send you another one without you have to do anything, it's between UPS and Tmobile.
If it's delivered, then you should start to do the claim for the missing package, so UPS can track where it's delivered who signed it etc. Then that's where it can takes longer time, but you still will have another replacement sent.
Vanquiz said:
I'm sorry, I didn't mean don't worry and let it go and just wait. What I mean is you don't have to prove anything, you can just call Tmobile and said the package is gone while in transit and if it's indeed gone, they should just send you another one without you have to do anything, it's between UPS and Tmobile.
If it's delivered, then you should start to do the claim for the missing package, so UPS can track where it's delivered who signed it etc. Then that's where it can takes longer time, but you still will have another replacement sent.
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all good bro :good:
I had a similar issue when I pre-ordered the S6 Edge last year. Tracking showed "out for delivery" but never got delivered and tracking never changed after that. Had to go thru a month of back and forth calls to tmobile and ups. I got fed up and just filed a chargeback with my credit card. Funny thing, Tmobile ended up refunding me the $180 I had given as a down payment and I forgot about the chargeback and then Capital One ended up refunding me $180 too.
I had at one time preordered the note 4 and was tracking my package thru ups and the day came and I was waiting said out for delivery I was refreshing until finally I saw it was delivered.I checked ups site said I signed for it which I didnt.Not to mention I live in a doorman building and they sign packages.I went downstairs and it wasnt there.I called tmobile and had to wait like 3 days make sure no one fot it but they sent me a replacement one and I recieved that one.I believe ups people steal the packages they know exactly when these phones are coming in
Sent from my SM-G928T using Tapatalk
flipq88 said:
I had a similar issue when I pre-ordered the S6 Edge last year. Tracking showed "out for delivery" but never got delivered and tracking never changed after that. Had to go thru a month of back and forth calls to tmobile and ups. I got fed up and just filed a chargeback with my credit card. Funny thing, Tmobile ended up refunding me the $180 I had given as a down payment and I forgot about the chargeback and then Capital One ended up refunding me $180 too.
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Wow you came out ahead in the end - what a hassle. I'm just hoping the store will have them in this friday 3/11 to pickup in person.
raw2000j said:
I had at one time preordered the note 4 and was tracking my package thru ups and the day came and I was waiting said out for delivery I was refreshing until finally I saw it was delivered.I checked ups site said I signed for it which I didnt.Not to mention I live in a doorman building and they sign packages.I went downstairs and it wasnt there.I called tmobile and had to wait like 3 days make sure no one fot it but they sent me a replacement one and I recieved that one.I believe ups people steal the packages they know exactly when these phones are coming in
Sent from my SM-G928T using Tapatalk
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Yeah I think so too. I understand ups has regular drivers which are union and also temporary drivers which come and go. I wonder if it was a temporary drive that snagged it? Coulda been someone in the warehouse, who knows. Anyways thanks for chiming in :good:
UPS dropped my phone off at the door!? Really? Fortunately I was anticipating it and heard the doorbell.
Just a bit of advice to avoid the chance it might get stolen the next time you do a pre-order - create a My UPS Account at the UPS web site. Then when you get tracking information that the phone has shipped, go to your account in MY UPS and request that they hold the package at the UPS Facility. They will do this - no problem. Then you can go to the UPS Hub, pick up the phone when it is convenient and not have to wait for the driver to get there or have your phone stolen from your front porch or something.
I do this everytime I do a Pre-Order and I have never had issues.
Just a thought...
jackler1 said:
UPS dropped my phone off at the door!? Really? Fortunately I was anticipating it and heard the doorbell.
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Yeah - good thing.
mocsab said:
Just a bit of advice to avoid the chance it might get stolen the next time you do a pre-order - create a My UPS Account at the UPS web site. Then when you get tracking information that the phone has shipped, go to your account in MY UPS and request that they hold the package at the UPS Facility. They will do this - no problem. Then you can go to the UPS Hub, pick up the phone when it is convenient and not have to wait for the driver to get there or have your phone stolen from your front porch or something.
I do this everytime I do a Pre-Order and I have never had issues.
Just a thought...
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Thanks mocsab - I do have a My UPS account but did not mark to hold it there. This is the first time I've had any issue with ups and have had many phones shipped to me that way lol
Thanks for the advice, going fwd that's the way to go. :good:
I hate UPS they always just leave packages in my backyard (on a busy street corner) where anyone can take it. They don't even bother knocking even if they see lights on and cars in the house. I had to rush from work yesterday to my house because they delivered my S7 Edge and when I got home of course they just left the package on the ground, luckily I got a txt message and I knew I had to go get it before someone stole it. Anyways, I hope you resolve your issue. I wish T-mobile would use Fedex instead, never had an issue with them.
glensta said:
Yeah - good thing.
Thanks mocsab - I do have a My UPS account but did not mark to hold it there. This is the first time I've had any issue with ups and have had many phones shipped to me that way lol
Thanks for the advice, going fwd that's the way to go. :good:
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I do feel bad for you though - the feeling of excitment on the day of delivery - waiting for the UPS guy to get there -and then it not happening - man, I would be PO'd BIG TIME. YOU seem to be handling it well - better than I would be. LOL -
mocsab said:
I do feel bad for you though - the feeling of excitment on the day of delivery - waiting for the UPS guy to get there -and then it not happening - man, I would be PO'd BIG TIME. YOU seem to be handling it well - better than I would be. LOL -
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Thank you. Lol oh I was mad at the time very much. By the time I wrote this I'd calmed down a bit lol.
glensta said:
At a local T-mobile store, I ordered a black onyx 32gb S7 Edge on 2/24/16. On March 2nd my credit card charge went through. On March 3rd I received a tracking update to be delivered by 3/3/16. March 3rd came and went. I called ups by 4pm March 3rd and they promised it'll be delivered that day. Never got it. On March 4th (Friday) I called ups again - they apologized and assured me the package would be delivered. Again I waited and called UPS again in the afternoon, they said they have til the end of the day which could be as late as 7pm where I live. I waited - never came. By now I'm fkn pissed at this BS. Saturday March 5th I drove out to the ups hub in anaheim, ca, the guy there checked the tracking number, looked in the back, couldn't find the package and told me most likely someone made off with my phone. He gave me the standard customer service phone number to call and make a claim.
I called T-mobile and told them what happened. T-mobile told me it was my responsibility to make the claim and deal with UPS on this matter as the phone was my property (apparently once the phone hits UPS - it becomes our property). We went back and forth on this (the rep I talked to wasn't too bright if ya follow), finally the rep said she'd file a missing handset report for me after I kept asking for a supervisor. I was told I'd receive a phone call and update on this within 3 business days. In the meantime, I decided to call UPS also, told them about the situation. They told me that the "Sender T-mobile" needed to file the report and follow up with UPS. The phone status was updated a couple of times now. Originally for 3/3 delivery, then 3/4, now 3/7.
Now I'm waiting to hear back from T-mobile for the next step. I did call the store where I got the phone from as well - they told me I did the right thing. They said, worse comes to worse if I don't get the phone, to come in Friday, they should have the phones in store by them, they can cancel my existing order and I'll just get the phone directly at that time. I'm Leary to have the phone shipped and potentially missing/stolen again.
I'm just writing this in case someone else has or had the same experience to discuss updated/progress.
Thanks,
Glen
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Did you ever hear back from either ups or tmobile? .The same happend to my brother exept his only made it to the Ontario Ca Hub not Anaheim where it should of made it to for delivery
blah_blah_blah_blah said:
Did you ever hear back from either ups or tmobile? .The same happend to my brother exept his only made it to the Ontario Ca Hub not Anaheim where it should of made it to for delivery
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Not yet, T-mobile made a missing handset claim with U.P.S. and I'm supposed to hear back within 2 weeks or so. At that time they'll refund the Tax $62.40 I paid already.
I just got back from the T-mobile store and picked up the Edge there lol as I don't want to chance another missing phone and I'm seeing people who didn't order early are waiting longer as expected. I'll update you guys once T-mobile finalizes the claim or any new info comes in.
I had this happen to me last year with my S6. Was on the truck to be delivered, and then "poof" item missing. Don't believe T-Mobile when they say it's your job to make the claim. It was never delivered, which means it's THEIR responsibility. Reach out to T-Force on Twitter (@Tmobilehelp I believe) and they'll get it fixed for you 1-2-3.
glensta said:
Not yet, T-mobile made a missing handset claim with U.P.S. and I'm supposed to hear back within 2 weeks or so. At that time they'll refund the Tax $62.40 I paid already.
I just got back from the T-mobile store and picked up the Edge there lol as I don't want to chance another missing phone and I'm seeing people who didn't order early are waiting longer as expected. I'll update you guys once T-mobile finalizes the claim or any new info comes in.
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How did you get it from the tmobile store ?
entropism said:
I had this happen to me last year with my S6. Was on the truck to be delivered, and then "poof" item missing. Don't believe T-Mobile when they say it's your job to make the claim. It was never delivered, which means it's THEIR responsibility. Reach out to T-Force on Twitter (@Tmobilehelp I believe) and they'll get it fixed for you 1-2-3.
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Hey thanks I appreciate that. Actually I ended up going in store and they took care of the cancellation for me. There's A 2 week waiting. For the final result
blah_blah_blah_blah said:
How did you get it from the tmobile store ?
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I had called customer service they told me to go into a T-Mobile store and do the missing handset cancellation within which the store to care of for me yesterday. Then today I went in and they arranged it so I could get the phone as they had them in stock. It was a little bit tricky but they got it done
I have two nexus 6ps, and one has been mostly flawless. My husband's, on the other hand, stopped turning on/charging one day out of the blue. He'd only had it 7 months? Didn't drop it, didn't get it wet. Can't get it into recovery, or anything. So called Huawei support. This was March 6th. They requested photos, and once they got them, they said they'd ship out a shipping label. I sent the photos like they asked, and called them back an hour later, to confirm they'd received them, and that it was covered under warranty. Once I got them on the phone, they confirmed the device would be covered, and verified my email and shipping address, and said they'd send out a shipping label "tomorrow". Tomorrow came and went, as did the next day, and the next. I should have called them back straightaway, but I thought maybe they were running behind. Finally March 15th, I called them. They looked up my info, and asked me a few questions: "Has it been dropped?, Did it get wet?" (These were the same questions they asked me when I sent them the photos.) Somehow they hadn't checked ALL the boxes to allow my shipping label to be sent. So the 16th, I finally get it. Send it out that day. Wait. They said 10 business days for it to get fixed.
I called them back today. Waited on hold for an hour. Finally got ahold of someone. All he could tell me is that it'd been received (Thanks, but I got that email...I want to know when I get it back!). I then requested a manager. He was very polite, but all he could tell me was there were more problems than anticipated with the 6p and it was taking longer than normal to get them returned. This doesn't help me. By now my husband has been on his old samsung galaxy s4 for over a month. And still no estimate on when the 6p will be returned. I told them I didn't pay $XXX hundred dollars to not have a phone, and this was greatly discouraging my interest in using them as a phone provider in the future. Anyone know any way to speed up the process? I thought I'd ended all my phone problems when I swore I'd never touch another one plus one again.
radi0chik said:
I have two nexus 6ps, and one has been mostly flawless. My husband's, on the other hand, stopped turning on/charging one day out of the blue. He'd only had it 7 months? Didn't drop it, didn't get it wet. Can't get it into recovery, or anything. So called Huawei support. This was March 6th. They requested photos, and once they got them, they said they'd ship out a shipping label. I sent the photos like they asked, and called them back an hour later, to confirm they'd received them, and that it was covered under warranty. Once I got them on the phone, they confirmed the device would be covered, and verified my email and shipping address, and said they'd send out a shipping label "tomorrow". Tomorrow came and went, as did the next day, and the next. I should have called them back straightaway, but I thought maybe they were running behind. Finally March 15th, I called them. They looked up my info, and asked me a few questions: "Has it been dropped?, Did it get wet?" (These were the same questions they asked me when I sent them the photos.) Somehow they hadn't checked ALL the boxes to allow my shipping label to be sent. So the 16th, I finally get it. Send it out that day. Wait. They said 10 business days for it to get fixed.
I called them back today. Waited on hold for an hour. Finally got ahold of someone. All he could tell me is that it'd been received (Thanks, but I got that email...I want to know when I get it back!). I then requested a manager. He was very polite, but all he could tell me was there were more problems than anticipated with the 6p and it was taking longer than normal to get them returned. This doesn't help me. By now my husband has been on his old samsung galaxy s4 for over a month. And still no estimate on when the 6p will be returned. I told them I didn't pay $XXX hundred dollars to not have a phone, and this was greatly discouraging my interest in using them as a phone provider in the future. Anyone know any way to speed up the process? I thought I'd ended all my phone problems when I swore I'd never touch another one plus one again.
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Hello...
They Huawei has a lot of issues with the N6P lately.
Phones having degraded batteries, phone Entering bootloop with no fix. Every week, there are more and more people coming on XDA with those issues.
I can imagine the rest of the world, basic consumers who don't know tech websites also have the same issues. Huawei certainly can't keep up with so much phones/motherboard/battery replacement and i guess they don't have much stock at the moment. Some with 32GB version even got 64GB or 128GB versions back...
I don't know a way to speed up the process unfortunately. Hoping you'll get your husband's device back asap.
Cheers...
5.1 said:
Hello...
They Huawei has a lot of issues with the N6P lately.
Phones having degraded batteries, phone Entering bootloop with no fix. Every week, there are more and more people coming on XDA with those issues.
I can imagine the rest of the world, basic consumers who don't know tech websites also have the same issues. Huawei certainly can't keep up with so much phones/motherboard/battery replacement and i guess they don't have much stock at the moment. Some with 32GB version even got 64GB or 128GB versions back...
I don't know a way to speed up the process unfortunately. Hoping you'll get your husband's device back asap.
Cheers...
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Thanks for the reply!
Sounds like I should just break down and buy something else for him and even if/when I get this one back, just sell it ASAP! Ugh.
radi0chik said:
Thanks for the reply!
Sounds like I should just break down and buy something else for him and even if/when I get this one back, just sell it ASAP! Ugh.
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Not trying to scare you by the way... :angel:
This phone is really great. It's just sad how they handle the issue. No proper explanation on the origin of the problem. People having a 1 year warranty see their device dead after 12 to 15 months and can't do anything...
Huawei Google made some exceptions for those whom their warranty ended, but others have to pay for battery/motherboard replacement and that's just a shame. When they clearly know the device will fail anyway...
I was one of the folks with the one plus one that got in the "bad batch of touchscreens" and I had similar problems getting it fixed. Maybe I'm just not meant to have smartphones.
This is very unfortunate, however I don't think there is much that you can do to speed the process up. Huawei made a great phone with the 6p, however their direct customer support has been lack luster at best. I wouldn't hesitate to buy another Huawei device, however I would not purchase it directly from them. I bought my 6p from Google and they have had very great support for the product, even replacing the device when it was 6 months out of warranty as I was having battery issues. So my advice would be to purchase from Google the next time as manufactures aren't really geared toward customer service. I hope that you get your device back very soon.
tommyg562000 said:
This is very unfortunate, however I don't think there is much that you can do to speed the process up. Huawei made a great phone with the 6p, however their direct customer support has been lack luster at best. I wouldn't hesitate to buy another Huawei device, however I would not purchase it directly from them. I bought my 6p from Google and they have had very great support for the product, even replacing the device when it was 6 months out of warranty as I was having battery issues. So my advice would be to purchase from Google the next time as manufactures aren't really geared toward customer service. I hope that you get your device back very soon.
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Google has been great on support and very lenient on granting returns from the beginning throughout the Nexus line, but I'm pretty sure you won't be buying another Huawei phone through Google. With the finger-pointing both ways on the 6P, I think they are done.
I feel your pain
radi0chik said:
I have two nexus 6ps, and one has been mostly flawless. My husband's, on the other hand, stopped turning on/charging one day out of the blue. He'd only had it 7 months? Didn't drop it, didn't get it wet. Can't get it into recovery, or anything. So called Huawei support. This was March 6th. They requested photos, and once they got them, they said they'd ship out a shipping label. I sent the photos like they asked, and called them back an hour later, to confirm they'd received them, and that it was covered under warranty. Once I got them on the phone, they confirmed the device would be covered, and verified my email and shipping address, and said they'd send out a shipping label "tomorrow". Tomorrow came and went, as did the next day, and the next. I should have called them back straightaway, but I thought maybe they were running behind. Finally March 15th, I called them. They looked up my info, and asked me a few questions: "Has it been dropped?, Did it get wet?" (These were the same questions they asked me when I sent them the photos.) Somehow they hadn't checked ALL the boxes to allow my shipping label to be sent. So the 16th, I finally get it. Send it out that day. Wait. They said 10 business days for it to get fixed.
I called them back today. Waited on hold for an hour. Finally got ahold of someone. All he could tell me is that it'd been received (Thanks, but I got that email...I want to know when I get it back!). I then requested a manager. He was very polite, but all he could tell me was there were more problems than anticipated with the 6p and it was taking longer than normal to get them returned. This doesn't help me. By now my husband has been on his old samsung galaxy s4 for over a month. And still no estimate on when the 6p will be returned. I told them I didn't pay $XXX hundred dollars to not have a phone, and this was greatly discouraging my interest in using them as a phone provider in the future. Anyone know any way to speed up the process? I thought I'd ended all my phone problems when I swore I'd never touch another one plus one again.
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Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best :silly:yeah no I'm not. Lawsuit time?
stealthraven5 said:
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best :silly:yeah no I'm not. Lawsuit time?
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That doesn't sound promising They CLAIMED they shipped the phones out overnight, once they were fixed. Yeah I'd be livid. I'm sorry, let me know if you ever get it? *sigh*
anyone know how I can relock the bootloader so i can send it my in for RMA - using toolkit but it bootloops on me
r29 said:
anyone know how I can relock the bootloader so i can send it my in for RMA - using toolkit but it bootloops on me
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Hello,
Does it even bootloop while in bootloader? I thought bootloop happens when trying to reboot to system or recovery?!
Also, why using a toolkit to lock your bootloader?
Boot to bootloader and "simply" issue:
fastboot flashing lock
In a command prompt...
Good luck...
5.1 said:
Hello,
Does it even bootloop while in bootloader? I thought bootloop happens when trying to reboot to system or recovery?!
Also, why using a toolkit to lock your bootloader?
Boot to bootloader and "simply" issue:
fastboot flashing lock
In a command prompt...
Good luck...
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Click to collapse
Got it to work. didnt have the latest adb tools.
Same boat
I'm kinda in the same boat, I sent in my 6p for repair, got an email this Monday telling me that they received the phone and would let me know if it was under warranty and if it would be repaired, if it couldnt they would let me know. The very next day I get my phone back and they just threw it in a half empty box with 1 little piece of bubble wrap and it was not repaired. There was no paperwork as to why it was returned not repaired and when I called Huawai they had no idea why it was returned. All they told me was that they would escalate it to a supervisor. So far I have not heard anything. I will not quit until I get a replacement device.
radi0chik said:
I have two nexus 6ps, and one has been mostly flawless. My husband's, on the other hand, stopped turning on/charging one day out of the blue. He'd only had it 7 months? Didn't drop it, didn't get it wet. Can't get it into recovery, or anything. So called Huawei support. This was March 6th. They requested photos, and once they got them, they said they'd ship out a shipping label. I sent the photos like they asked, and called them back an hour later, to confirm they'd received them, and that it was covered under warranty. Once I got them on the phone, they confirmed the device would be covered, and verified my email and shipping address, and said they'd send out a shipping label "tomorrow". Tomorrow came and went, as did the next day, and the next. I should have called them back straightaway, but I thought maybe they were running behind. Finally March 15th, I called them. They looked up my info, and asked me a few questions: "Has it been dropped?, Did it get wet?" (These were the same questions they asked me when I sent them the photos.) Somehow they hadn't checked ALL the boxes to allow my shipping label to be sent. So the 16th, I finally get it. Send it out that day. Wait. They said 10 business days for it to get fixed.
I called them back today. Waited on hold for an hour. Finally got ahold of someone. All he could tell me is that it'd been received (Thanks, but I got that email...I want to know when I get it back!). I then requested a manager. He was very polite, but all he could tell me was there were more problems than anticipated with the 6p and it was taking longer than normal to get them returned. This doesn't help me. By now my husband has been on his old samsung galaxy s4 for over a month. And still no estimate on when the 6p will be returned. I told them I didn't pay $XXX hundred dollars to not have a phone, and this was greatly discouraging my interest in using them as a phone provider in the future. Anyone know any way to speed up the process? I thought I'd ended all my phone problems when I swore I'd never touch another one plus one again.
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Click to collapse
glserr said:
I'm kinda in the same boat, I sent in my 6p for repair, got an email this Monday telling me that they received the phone and would let me know if it was under warranty and if it would be repaired, if it couldnt they would let me know. The very next day I get my phone back and they just threw it in a half empty box with 1 little piece of bubble wrap and it was not repaired. There was no paperwork as to why it was returned not repaired and when I called Huawai they had no idea why it was returned. All they told me was that they would escalate it to a supervisor. So far I have not heard anything. I will not quit until I get a replacement device.
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oh hell. Sounds like I'll be lucky if I ever see it again. Geez. NOT a good reputation these Huawei people have.
I sent mine out March 26th and I'm in the same boat as everyone. They will not give you an update on the phone. Been about a month now. Tried heckling with Google to no avail. Ended up buying the s8+ bc I couldn't wait any longer. I also emailed the lawyers who are doing the class action lawsuits in hopes I can add my name to that list. We will see what happens