Database Users

MMS - Picture Arrives, 2 days later TXT arrives...?

Hi,
I'm using a Sim Free Touch Diamond 2 on T-Mobile UK. Got a strange problem going on at the moment.
When someone sends me an SMS (From any network T-Mobile, Orange, O2 etc). I usually get the MMS with the picture downloaded within a couple of minutes. I can view this on the phone as you would expect. BUT, two days later I will then receive a TXT from T-Mobile saying that someone has send me a MMS, please go to http://www.t-mobile.co.uk/pmcollect - When I go and login the same picture message is waiting for me...?
Anyone else had this problem? Strange thing is that this only appears to have started happening since I returned from a trip to europe.
I've tried T-Mobile customer service - all they can suggest is that this is probably a setting on the handset....
Can anyone help or throw any light on this?
Cheers,
A.

Hi
I am having the same problem.and also experiancing sms coming through late or not at all. however i actualy work for T-Mobile.. and know its not a problem with the D2..it is more likely network issues. but am not aware of any issues..i will speak to technical next time i can and will let you know what they say..i is starting to bug me as well but it is some thing that started for me back in June and i was using my D1 at the time..

Hi there,
I have a similar problem.
When I receive a MMS I only get a sms/text notification saying that I have received a MMS and that I have to go to the t-mobile website. I can't view the mms on my phone.
Is this because I need to install a program to view the MMS?
I am able to send MMS, I just sent a MMS to myself and I received it without a problem, but as a sms/text message, not the MMS itself.
Really annoying!
Hoping to get an answer.
Cheers!

It sound like a problem with your settings...
Go to the t-mobile website :
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=SOFTWAREDOWNLOADS
and send the settings to the phone once installed do a soft reset.
you should install both MMS and internet settings...
if this still doesnt work then you may have to try setting them up manualy ..
Heres a link to the manual on how to do it and the settings you need:
http://support.t-mobile.co.uk/help-and-support/index?page=selectphone&phone=HA176
if that still doesnt work you will need to call customer service there maybe a problem with the settings on your account. tell them you have done the above steps cos they will want to do them again with you and if you get someone in the phillipines this not a easy task.. they should transfer you to technical support and they will sort it..
any more problems just ask as i have worked for T-Mobile for nearly 4 years..

Thank you!!
It worked!! Thank you very much!
The first option didn't work as I have a dutch number. I did try to send the mms options to my phone via the dutch t-mobile site but they don't have the settings yet for this phone!
I then googled for "t-mobile mms instellingen" (settings) and I found them. Did it manually and now it works like a charm.
For the dutch people interested, here is the site with the settings:
https://www.t-mobile.nl/persoonlijk...lgestelde-vragen.aspx?q=algemene instellingen
Thanks for pointing me in that direction!!
Cheers!

You normally get that text about going to the website to get your MMS when the network thinks your phones not MMS compatible or you don't have MMS messaging live on your acc.

Hi sorry only just getting back..
managed to speak to technical and what they said is they need 5 examples.
date time number and postcode of area you where in.
so they can raise the problem and get your mms profile reset and should then be fine.

Problems with MMS

Hey everybody, i try to send a mms and it doest go thru. I get a icon by the text, i go to view report and it says pending.
Any ideas on how to send mms. i'm on att.
thanks

I have had this issue with my old Iphone as well.. I could send an MMS to an e-mail address but not another cell. The other issue could be the area you are in.. my area does not have 3G currently ( suppose to have it end of this year ). When I am in a 3G area I can send MMS just fine.

tiltman71 said:
Hey everybody, i try to send a mms and it doest go thru. I get a icon by the text, i go to view report and it says pending.
Any ideas on how to send mms. i'm on att.
thanks
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Click to collapse
I would call AT&T. I had an issue like this on my BB Curve (Edge only) and it was a setting they had to change on my account somewhere. Once they corrected it I was able to send and receive MMS just fine.

Stock MMS Problems

When I send an MMS to anyone on a network other than T-Mobile using the stock MMS app, the recipient receives a 10 second slideshow with the sent image in it. However, if I send the same image using Handcent rather than the stock MMS app, the recipient receives it with no problem.
Has anyone else experienced this? Using Handcent for MMS is easy enough, but I'm curious as to what's wrong with the stock MMS app. Have others experienced this problem?

consult link in my sig

I checked the link in your sig. Is it in reference to the same problem that I'm experiencing?

nyijedi said:
I checked the link in your sig. Is it in reference to the same problem that I'm experiencing?
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Click to collapse
The initial MMS issue was about receiving MMS, but after they fixed the Receiving MMS it created the issue you are describing

slowz3r said:
The initial MMS issue was about receiving MMS, but after they fixed the Receiving MMS it created the issue you are describing
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Click to collapse
I hear you. I'll give them a call tomorrow, but the fact that mms seems to send properly in handcent but not in the stock app makes me think its problem with the apk and not t-mo's network.

nyijedi said:
I hear you. I'll give them a call tomorrow, but the fact that mms seems to send properly in handcent but not in the stock app makes me think its problem with the apk and not t-mo's network.
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Click to collapse
possibly, but worth a shot, just tell em u wanna file a trouble ticket regarding the MMS on the Nexus S and dont take no for an answer.
its an issue with their MMSC server

[Q] MMS received as SMS and MMS

When I send an MMS message it works fine as verified by the recipients. When I receive replies to that MMS though, some return into the MMS thread while others start a new SMS thread between me and the one other person. The people who I have problems with are using verizon although some people on verizon are working for me.
I tried to find a similar problem which I know must exist but I couldnt find any threads.
I am using t-Mobile monthly 4G with the PA ROM.

SAMSUNG GALAXY S4 SPH-L720 can send MMS, but but I cannot receive MMS, help

Hi
I have a big problem. I bought SAMSUNG GALAXY S4 SPH-L720 from my friend. I'm living in Europe so i unlock the phone. Everything worksHSPA+, calls, texts, outgoing MMS, its ok but Incoming MMS is not!! I can send MMS, but I cannot receive MMS. When someone send mms to me nothing happen. I dont even have a notification about MMS.
I have the correct APN, i checked this with two others cariers and the problem is still the same. I'm on stock sprint rom 4.4.2. It's about security or something?

I was using rom ROM][OFFICIAL][4.3/4.4]ParanoidAndroid and everythink is work, i can send and receive MMS. What can i do? Stock rom has some protection or something, meybe i must uninstall sprint zone? Help guys

filipppo said:
Hi
I have a big problem. I bought SAMSUNG GALAXY S4 SPH-L720 from my friend. I'm living in Europe so i unlock the phone. Everything worksHSPA+, calls, texts, outgoing MMS, its ok but Incoming MMS is not!! I can send MMS, but I cannot receive MMS. When someone send mms to me nothing happen. I dont even have a notification about MMS.
I have the correct APN, i checked this with two others cariers and the problem is still the same. I'm on stock sprint rom 4.4.2. It's about security or something?
Click to expand...
Click to collapse
I suggest you check your APN, now most of the ones that work well with every type of communication, either receiving or sending is on APN type just put: default,mms,supl Maybe you have that way, if not, check that option mate, may help you like it did me! :good: