Related
Well I am still waiting on mine. I was told it would be 3 days and well its been a week.
After I called to get my tracking number I was told it was still pending so they were going to fill out a a recovery form to contact the warehouse to find out what the problem was and I should get an email after 24 hrs. I didnt. Called again was told that it usually take 72 hrs. No dice. Called again guy told me that they are having problems with the forms lately and its been taking 8 days... WTF!?I was also told that my order has been put in backorder status with no way of knowing when it would ship. But the guy didnt understand why the Vibrant wasnt on his backorder list. So we sent an email escalation to the warehouse which I am currently waiting on which he said would take 24 hrs.
This is just mind numbingly insane to me. Why cant they call the warehouse to figure this crap out. I have a phone sitting here that their update broke that I havent even finished paying off yet that Ive had for about a month and a half and they are telling me i have to wait to hear from them when it will be shipped. I left Sprint to get away from this kind of crap.
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
sail4horizon said:
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
Click to expand...
Click to collapse
Ive been on the phone with CS multiple times and they have credited me back my shipping fee and my date usage for the month i will give them a call this afternoon again. I got an email address from the Live Chat person of soemone higher than them so hopefully I will hear back and let me know if you get your phone.
Also howd you get a date out of them they just keep telling me they have no idea.
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
jmerchant said:
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
Click to expand...
Click to collapse
You should send it back I dont know if they would let you keep it they may charge you.
same here they credited me my data for the month, but still i want my phone back...i was thinking of odin back and recover but if they're sending me another phone i dont want to send them back a good phone...i guess ill just wait
CS is different from Customer Retention and you have to say cancel to get to them. Their job is to keep you as a subscriber. My guess is they have their own stock to pull from. The stupidest part of all this is there's a corporate store blocks from my house with a bunch of Vibrants in stock. Why Tmo won't give me one of those phones & replenish their stock is beyond me.
Send your phone back or they'll be sending you a bill for the retail price of the phone. When you got the replacement it should have included details on how to send the other back. If not, call.
I actually sent an email to the CEO with my complaints and they are assigning someone to my case. Waiting to hear back. But I will be calling when I get home.
I had to replace mine due to overheating, shutdown thermometer icon, said 7 days, came on 7the. Day. Call 611 ask for customer loyalty.
Sent from my SGH-T959 using XDA App
Same sinking boat...
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
bretjrodgers said:
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
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Click to collapse
My stock vibrant went belly up after the OTA update on Oct 12. I asked for an expedited replacement. I was actually given the expedition for free.
Oct 12 - OTA kills my stock Vibrant. I ordered a new replacement phone at the store, and expedited shipping was free.
Oct 15 - phone was supposed to arrive. It didn't, so I called and asked whats up. I was told Oct 16 was the new date.
Oct 16 - Phone didnt arrive. I asked what's up. I was told Oct 21
Oct 21 - phone didnt arrive today. I called and was told Oct 25. I asked for some kind of credit to my account. Since I'm vibrantless for 13 days, they credited me 13 days of service. Definitely call customer service, ask for a supervisor, and explain you've been inconvenienced by not having a smartphone. they will credit you for the days you've been dicked over.
Oct 25 - we'll see what happens.
If I get a refurbished phone, I'm going to get that replaced too.
It took 9 days - including weekend - to get my replacement.
There is no way to know if you get a refurbished. And if you call in and say you dont want redurbished they will just tell you they have requested a new one for you but they cant control it. I am unsure if mine is refurbished or not. The plastic cover that came with it made it look like a refurb but it was manufactured in 10/10 and the sliding door.at top feelings like no one has uses it before.
Mine had the damn bootloader locked unlike my original so I had to do all this fevered reading about adb that I didn't have to do first time around, then BING, OTA and unlocked sbl,rerooted and back in the ballgame. I'm getting a refund for lost service and that cockamamie mobile TV charge which I never used.
Sent from my SGH-T959 using XDA App
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
Did it come in the original packaging with all the accessories or just the phone itself? I ask this because I've never had an exchange before. Thanks
(they told me mine would just be the phone and to keep my sd card, battery and all the accessories)
No is just the phone with out the cover or batt.
I think they only give you the whole box if you report it stolen.
Sent from my SGH-T959 using Tapatalk
Okay. Thanks for your (quick) response. Much appreciated!
ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
T-mobile is giving me hell about my phone since it was giving to me as a gift and the OTA screwed my phone up. They say my phone doesn't have a manufacturers warranty.
I paid for overnight on a sunday I had to cal back thursday and threaten a company switch, phone arrived next day at 1:40.
Sent from my SGH-T959 using XDA App
Hi everybody,
I sent my i9000m for repairs on October 30th, still waiting for it to return, and was told there is a backorder for parts. I'm waiting for an entire phone control board replacement (SD card died). The Bell warranty "tracking" site says the parts are expected on December 1st.
I would like to know if there are any Bell Mobility users out there who have recently gotten back their i9000m from repairs, how long it took, and what the problem was.
Perhaps we could start a threat, so that people can share up-to-date information for how long repairs are taking.
Thanks, Mike.
ps. For those who don't know, you can "track" your repair at http://www.bell.ca/warranty/ and click on the "track your repair online" blue button. However, I have no idea how accurate the information is on the page.
update - December 3rd: Today I again spoke with representatives at FutureTel, the company that repairs the Samsung phones. My phone is still awaiting parts, even though the date on Bell's site says December 1st. I was informed that the dates on Bell's tracking pages are estimates. They have absolutely no way of knowing for sure when parts will arrive. I was also told over the phone that they have not gotten any shipments "recently", but were unable to confirm when the last shipment of parts came in. So in other words, they have absolutely no idea when it would be fixed. Furious about the situation, I called Bell customer service, who forwarded me to technical support, who forwarded me to client care, who forwarded me to a manager, who told me that SAMSUNG HAS ADMITTED TO BELL THAT THERE IS A PROBLEM WITH THE PHONE AND THAT THEY ARE "WORKING ON IT". Also due to the fact that my phone has been out for 5 weeks now, he agreed to ship to me a loaner SGS until mine is fixed, free of charge - no deposit or fee required. He also told me that he would open a support ticket for this particular problem, and attempt to contact Samsung directly about this problem. So, we'll see what happens next.
update - December 10th: Yesterday morning I received my loaner SGS from Client Care in BC. It came with an i9000 JP2 firmware installed on it. I'm sure that the Bell people were experimenting and forgot to reset it back to stock JH2. Anyways, the phone was running horribly, lagging a lot, and it wouldn't let me install some market apps (Install Error 18) which I could not fix. I got fed up last night and installed JK4 via Odin. Now it's working beautifully. Apps install great, and everything is running very smoothly. Oh and BTW, I still have no ETA for my phone being repaired. Tomorrow is 6 weeks since I gave it in.
update - December 17th: As of today, the Bell warranty page says "The current status of your repair is: Phone is in transit to store." Here's hoping that things come back soon, and working fine!
update - December 20th: The phone was received by the store this morning, and I picked it up at about noon. It came with JH2 installed on it, NOT JK3/JK4. Looks like they really think that Froyo is an issue, even though it is not the root issue. Also, the comments say "work performed: replaced PBA - Other - BGA failure. repair code: 312", whatever that means. Looks to be the same as this user: http://forum.xda-developers.com/showpost.php?p=9890519&postcount=893
update - January 1st 2011: After receiving the phone on Dec 20th, I flashed JK4 with no issues (did not lagfix/root/anything). On Dec 24th, I flashed JL2 with no issues (did no lagfix/root/anything). So far no main issues. Still trying to figure out a way to SIM unlock the thing.
if they have the parts it's quick around 2 weeks more or less
if they don't have the parts, it'll take forever... 6 weeks more or less
with so many repairs,,, repair shop should be very efficient by now
I had mine in for repair a month and a half ago. 2 weeks turn around time. Replaced main board.
Sent from my GT-I9000M using XDA App
Mine went in on Oct. 26th and I'm still waiting for it. Seems we were both too late for parts to be in stock.
aGalaxySfan said:
Mine went in on Oct. 26th and I'm still waiting for it. Seems we were both too late for parts to be in stock.
Click to expand...
Click to collapse
October 28th for me...I just called and was told they cant do a check because their systems are down and have been for 2 weeks. how convenient.
How can a company like Bellworld continue to operate?
Anyways, Here I wait for my SGS. Well, my other SGS.
I broke down a week and a half ago and bought another one. been great so far. Will sell the repaired one.
grr.
Someone posted a link to check your repair status:
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
Mine (in Toronto) says:
------------------------
Parts required to repair phone are backordered. Delivery of parts expected on 20101206
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Can you post your status?
aleks07 said:
Someone posted a link to check your repair status:
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
Mine (in Toronto) says:
------------------------
Parts required to repair phone are backordered. Delivery of parts expected on 20101206
-------------------------
Can you post your status?
Click to expand...
Click to collapse
Thanks for the link. I was using the link http://www.bell.ca/warranty/ before, and it said the exact same thing, except my date was 20101201, which would be tomorrow. I posted the intial message in the hopes that people could verify the accuracy of these dates
Parts required to repair phone are backordered. Delivery of parts expected on 20101129
Sent my phone in for repairs on Oct 27th
I got my phone returned to me after 3.5 weeks in the Kitchener-Waterloo area. They gave me a completely new phone due to not having the required parts to fix my phone which had an internal SD corruption problem.
Liscadipesce said:
I got my phone returned to me after 3.5 weeks in the Kitchener-Waterloo area. They gave me a completely new phone due to not having the required parts to fix my phone which had an internal SD corruption problem.
Click to expand...
Click to collapse
When did you send your phone in / get it back? Also, did the Bell people decide to give you a new phone, or was it sent by FutureTel? I was under the impression that FutureTel does all the repairs within Ontario. I'm just trying to determine why you got a new phone, when others are waiting for the same parts to arrive from backorder.
whitewindhtc said:
Parts required to repair phone are backordered. Delivery of parts expected on 20101129
Sent my phone in for repairs on Oct 27th
Click to expand...
Click to collapse
Thanks for the info! I would assume it would take a few days from when they get the parts, to when it is repaired and shipped back to you. Please let us know exactly when you get it back, it would be much appreciated!
what does it means if it says "transaction fermée" (French for something like
"closed transaction")
They didn't call me so that I can get my phone back.
They are all sent to FutureTel.
My advice, contact Samsung directly and rant enough for a swap unit to be issued out.
zorxd said:
what does it means if it says "transaction fermée" (French for something like
"closed transaction")
They didn't call me so that I can get my phone back.
Click to expand...
Click to collapse
You most likely got this message by entering in your cell phone number right?
If thats the case, it's most likely referring to any previous warranty claims you made with other phones in the past.
Use the Repair order number at the top of the page bell gave you and enter it in.. it will tell you the true status (hopefully)
ok thanks I will try this later
damn it
My phone is still on its way to the repair center. After 2.5 weeks :-(
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Lightarrow said:
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Click to expand...
Click to collapse
When you win provider contests like that, does that mean you have to sign up with them? or do they just give you the phone with no strings?
Lightarrow said:
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Click to expand...
Click to collapse
What was the problem with your phone? Was it an SD card failure, or some other problem?
I dropped my phone and shattered the screen today. I have placed the claim with Asurion, wondering if anyone has had a claim recently and if they received a new or refurb phone? Also if the phone was received with the newest, i.e. unrootable, software?
Thank you in advanced.
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
Received mine day before yesterday. BNIB w/2.2 Froyo.
Sent from my PC36100 using XDA Premium App
Thanks. Was it shipped overnight?
Put in the claim on Saturday, recieved it Tuesday.
cornelious1212 said:
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
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Click to collapse
WTF? Mine was definately refurbished because it had scum and dents in the outer casing!
Other than cosmetics it came with 2.2 and rooted it just fine.
Refurb if they have any, new if they don't.
I received my phone today and it was a refurb. Rooted fine, but still a refurb.
Asurion put out a communication a couple weeks ago that due to low supply chain (which has been ongoing), they were shipping new in box.
I haven't heard anything changed recently, but seemingly the supply chain has been restored, so refurbs are going out again.
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Click to expand...
Click to collapse
I agree.
Unfortunately when phones are refurbished they tend to not fix this issue.
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Click to expand...
Click to collapse
so this really works? I just got some damaged mine after a week of use, (sad that this is the first phone i have wrecked within a year). I really dont want a refurb phone but I need a phone because of work. Did you just call and demand a new phone not a refurb?
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Click to expand...
Click to collapse
What happened to your original one?
Sent from my Nexus S 4G using XDA Premium App
My replacement streak arrived today but its a bit strange
I was under the imprecation that Dell were going to pick up my streak to repair it not send me a brand new one(not that im complaining).
And my old streak was not picked up(qdl tool would prop have fixed it) am I supposed to send it to them or do they pick it up.
I only ask as If i have got to send it to them then I will, but if they were supposed to pick it up I will wait to see if I get any phone calls from them. Obviously I don't want to ring them to ask them unless I really have to.
Any one who can shed some light on this turn of good luck would be much appreciated.
One word ... KARMA .. that always works with me.
Don't get me wrong I am over the moon, I just got a unexpected new phone, but Im still unsure as what to do with the old one lol
I had to call Dell to email me a shipping label to put on my old streak.
oddbubble said:
My replacement streak arrived today but its a bit strange
I was under the imprecation that Dell were going to pick up my streak to repair it not send me a brand new one(not that im complaining).
And my old streak was not picked up(qdl tool would prop have fixed it) am I supposed to send it to them or do they pick it up.
I only ask as If i have got to send it to them then I will, but if they were supposed to pick it up I will wait to see if I get any phone calls from them. Obviously I don't want to ring them to ask them unless I really have to.
Any one who can shed some light on this turn of good luck would be much appreciated.
Click to expand...
Click to collapse
Dude, What the hell. Why are you here?
Return home from an oversea business trip, on arrived home and I discovered that I've taken someone else luggage which looks identical to mine. The content was full of real diamonds, should I phone and inform the airport and return it or keep it and wait to see if anyone contact me in the near future. What do you think?
ANOTHER THOUGHT .. You could box it up and wait for Dell to call you about the return. That way it shows Karma that you are prepared to return it but if they don't call you .... (shrug)
Replacement streak
You are lucky. I have been waiting over three weeks and was told won't be any until end of September 2011 and it will be a refurbish. I am p****sed off with the situation. If you received it by mail, the return label is in the box. I was told that when I receive replacement to ship back to them using the prepaid return label. Enjoy your new Streak.
Donate it to a Dev!
shEEEsh said:
ANOTHER THOUGHT .. You could box it up and wait for Dell to call you about the return. That way it shows Karma that you are prepared to return it but if they don't call you .... (shrug)
Click to expand...
Click to collapse
Thats what Im thinking, and if I don't here nothing in say a month I will qdl tool the sucker and sell it for £100
This is what I do,I get the replacement,I use it for a few days and after that I send the old one.They should've told you to do so, they also should've left a sheet with all the directions you need to follow.
They can charge you if you do not return it.
@shineydesert
Thanks for the info, I really wasn't sure were I stand every other phone that I have had replaced had been picked up when the old phone was deliverd
oddbubble said:
@shineydesert
Thanks for the info, I really wasn't sure were I stand every other phone that I have had replaced had been picked up when the old phone was deliverd
Click to expand...
Click to collapse
They will try to charge you.
Why did you ask for an exchange? is the same problem with the internal sd card?
Put the old one back in the box the new one came in. Wait a few days and you'll get a shipping label in the mail. Stick the label on the box and call fed ex to schedule a pick up. I've already got three replaced. Went this way every time
I was sent a replacement phone that was refurbished. I put the old one in the box that the refurbished one came in. Dell also included the return label. I'd say send it back and avoid any hassles.
If you look at your order status online, you will see they already charged you $1164.99 when they sent you the replacement base unit. ( how they figure this amount out is beyond me, when new streak sold for $300usd)
So if you don't return the old one you have with the shipping label they provided, they will first call to remind you, and send this to collection agency if they don't eventually get it back. At least they have your name, phone # and address
Sent from my Dell Streak using Tapatalk
I was in the same situation before and ôte was UPS who collected it ... So put an old Nokia in the box lightly tape the box so if dell complained I could say that someone at UPS stole it ... Then you can sell it for the 100 bucks you want.. that's what I did..
Sent from my HTC Sensation Z710e using XDA App
antiword said:
I was in the same situation before and ôte was UPS who collected it ... So put an old Nokia in the box lightly tape the box so if dell complained I could say that someone at UPS stole it ... Then you can sell it for the 100 bucks you want.. that's what I did..
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nice advice! Not only you are telling him to commit fraud, you are telling him to commit fraud in a very stupid way. I don't know where you live, but in the states this could involve the FBI, and you don't want them knocking on your door.
netomx said:
They will try to charge you.
Why did you ask for an exchange? is the same problem with the internal sd card?
Click to expand...
Click to collapse
I didn't ask for a exchange, I thought mine was going to be repaired I didn't know that I was getting a new phone till it arrived.
The problem with the phone was files were either not copying to my sd card(tried 3 different cards) or when i downloaded things to my sd card or copied apps over they disappeared I think the sd card wasn't mounting properly.
I kept my streak with broken screen.. Lol. All I have dell was email, address, home number. No payment info.
I won that one
cameronmfjay said:
I kept my streak with broken screen.. Lol. All I have dell was email, address, home number. No payment info.
I won that one
Click to expand...
Click to collapse
Hope you don't get a credit hit with this 'winning'
Sent from my Dell Streak using Tapatalk
I'm not sure what the rules are about advertising a particular service. I'm sure a moderator will help if necessary.
I know a great many people lost their IMEI by wiping their /efs folder, either by flashing a ROM with a fault or by deleting it deliberately without knowing what the consequence would be.
I went to two Samsung Certified Repair centres, and neither were able to fix my phone. I then phoned the Samsung helpline, and they agreed to fix it under warranty at their main repair centre in the UK (contractors: Regenersis) even though I bought the phone on ebay.
After about 10 days, my phone is back and the IMEI is restored.
I know lots of people have the same issue, so I phoned Regenersis customer service: 0844 338 0254
They agreed that they will fix this problem for anyone, but she was very firm that the company could not confirm a price without first seeing the phone. I tried to explain that the problems would all be identical, but she was totally firm. I tried to explain I was hoping to send more business their way out of goodwill for my repair. She remained firm!
Their website is: http://www.regenersis.com/our-locations/uk/glasgow
In summary:
If your phone is under warranty and registered with Samsung, you can probably do the same thing as me, which is request a repair over the phone, and they should refer you to regenersis (if you are in the UK). I was completely honest about it being my fault, and that I bought the phone off ebay. I was however still able to register it on the Samsung website under my name. (When I sent it off I was asked to provide proof of purchase so I printed off my ebay receipt)
If your phone is not under warranty, go directly to Regenersis.
Maybe this will give others some hope!
Again, I apologise if this is against forum rules, but as far as I know, no other post has any advise about fixing this issue.
Can you tell me how much it cost to you? I'm with the same problem and I down't know what to do with it
I have no warranty, and I'm far away from the UK
joaoennes said:
Can you tell me how much it cost to you? I'm with the same problem and I down't know what to do with it
Click to expand...
Click to collapse
He says they agreed to fix it under warranty, so presumably they fixed his for free! Hope you get yours sorted.
Mike
Garbled meaning induced by swype!
Tenhi said:
I have no warranty, and I'm far away from the UK
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Click to collapse
Don't worry Regenersis is not limited to UK. They have their offices in Germany, Poland, UK, Romania and Russia.
Unfortunately I have to say that Polish department doesn't have good reputation. Some people reported that smart phones came in worse condition than before service. Just wanted you to know any potential danger It's not that it's a "rule". It just happened couple of times. Too many as I see it.
I've just contacted local official Samsung service center, and they told me that they can't help me because my phone is not bought in Croatia. This one is from Switzerland.
They also told me that there is two ways to fix it. First one would be reverting factory settings with stock ROM and everything else (tried that myself with no success). And another option is to change motherboard (around 200€)...
I will be in Germany soon, so I'll try to contact Regenersis there...
Btw. I'm still trying to fix my nv_data.bin and other files in efs partition
The mother board was not changed, the files were rebuilt. The IMEI was restored to the one on the sticker.
Even though I was very clear that it was my own actions that corrupted the efs data, they treated it as a warranty repair. Perhaps the person I spoke to at Samsung were just being extra nice. My lucky day?
Sent from my Nexus, fool
bedalus said:
I went to two Samsung Certified Repair centres, and neither were able to fix my phone. I then phoned the Samsung helpline, and they agreed to fix it under warranty at their main repair centre in the UK (contractors: Regenersis) even though I bought the phone on ebay.
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Did you tell them that you insall custom rom?
Swiperaja said:
Did you tell them that you insall custom rom?
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Yes. I first dealt with the online service request, and detailed everything I had done.
Sent from the future to put right what once went wrong.
Can you ask them how did they do that without replacing motherboard ? I want to knoooooooow .
I sent my Nexus into a service center almost 2 weeks ago and just received an email saying that my repair is on hold because they had to order parts. WTF who knows when the heck I'll ever get this thing back.
I'm in Arizona USA, the service center is in Texas. I played stupid and told them my phone just froze up and I had to pull the battery, then had no service/imei ect... Forgot to mention I had flashed a CM7 nightly kang plus kernel that same day LOL.
Sent from my HTC Sensation Z710e using xda premium
Tenhi said:
Can you ask them how did they do that without replacing motherboard ? I want to knoooooooow .
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Unfortunately they would not reveal their secrets. They wouldn't even share their pricing system!
Sent from the future to put right what once went wrong.
kmmxracer said:
I sent my Nexus into a service center almost 2 weeks ago and just received an email saying that my repair is on hold because they had to order parts. WTF who knows when the heck I'll ever get this thing back.
I'm in Arizona USA, the service center is in Texas. I played stupid and told them my phone just froze up and I had to pull the battery, then had no service/imei ect... Forgot to mention I had flashed a CM7 nightly kang plus kernel that same day LOL.
Sent from my HTC Sensation Z710e using xda premium
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My phone is in service for that same exact reason too! I just checked the status of the repair order and it said that they replaced the components. So I assume they replaced the entire motherboard and not simply recreate my imei.
zirra said:
My phone is in service for that same exact reason too! I just checked the status of the repair order and it said that they replaced the components. So I assume they replaced the entire motherboard and not simply recreate my imei.
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How long did it take to get to this point?
Sent from my HTC Sensation 4G using xda premium
kmmxracer said:
How long did it take to get to this point?
Sent from my HTC Sensation 4G using xda premium
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From the time they received it probably less than a week
I'm gonna call them to get an update tomorrow
Sent from my HTC Sensation 4G using xda premium
Glad there is something out there for you guys!
suggestions for backup of /efs directory?
first of all, thank you, bedalus, for suggesting the simple and obvious solution of sending the phone back for repair. I was completely stumped prior to that.
I am in the USA, and sent my phone to Texas. it was back in my hands about 10 days later, with no charge or complaints from Samsung. I was unable to figure out how to remove ClockworkMod, so I simply did not mention it, but I did say that the whole thing was my fault. I did do "adb oem lock" before sending it back. when it came back, it had the stock recovery image.
it also had the /efs directory fixed. I have my IMEI back and showing something other than "unknown". so my Nexus S is working again as a telephone.
I have looked around for the best way to back up the /efs directory on a Nexus S, but could not find anything. so I have started a thread asking about a reliable backup plan. if anyone has direct experience, I would appreciate reading it in that thread.