Database Users

TMob US - 3g service, but no internet

Ok, this is goofy.
Wifi works great
EVDO connects to internet and works great
3g shows 3 bars, but will not connect to internet
This is true even after a hard reset. Must be a settings issue? I did a hard reset, let it set up, and still same problem.

I got the same problem. Purchased the phone yesterday morning. I never had the data plan before. I called T-Mobile twice and they told me that it can take up to 48 hours for the data to kick in. If it doesn't work by tomorrow morning, I'll give them a call again.

i got the same thing too guys. it is fine now and i got a text message from tmo so it it cuts out again i will chime back in.
buy yeah, yesterday i lost connection twice for long periods of time, like a couple of hours.

Thanks for the info! Seems pretty weird that it works when I'm in an E area, but not on 3g. Maybe different towers or something. Friggin awesome phone though!

LOL, WTF
i just tried to go on yahoo on my hd2 just now after posting and guess what.... it's out again!

OK so I pulled the battery and popped it back in and my internet is back.
i hope this isn't a hardware issue!

Yeah, this is interesting. Popped my TMo sim into my Xperia, could only get E level of service for some reason but could connect to the internet. Put the sim back in my HD2, took it to the far corner of the basement where it drops to E service and it connects to the internet. Back in 3g zone and it won't connect at all. At least it seems to have a stronger antenna than the Xperia. I'll have to give them a call and see whats going on.

there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com

I called into customer service about same issue. I was told to power down, remove battery and start it again and check. It worked afterward.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing.

I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse

This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.

hazard99 said:
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
HTC Dream.
Click to expand...
Click to collapse

lude219 said:
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
Click to expand...
Click to collapse
I'm in NYC. The 3G is good here. Rarely had problems. Probably only a day or something that I can remember.

spotty here in denver. got mine last night. can't get any gps satellites for google maps either.
-Tony

""there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com""
It was set to epc.tmobile.com
I tried to change it to wap.voicestream.com, but that setting errored out.
Then couldn't get the epc.tmobile.com setting to work which is strange. Soo, did a hard reset and let it set up again. Same thing. I can connect to internet with Edge, but 3g even though it shows the signal bars and everything seems great will not connect to internet, download email, update weather, etc.

I too am have this problem... Sometimes web works great, other times no web but strong 3G.... I thought I was going crazy...

My internet was working really slow yesterday when I first got the phone (5-60 kbit/s). Called up tmo to ask if maybe they had set me up with just tzones or something. The guy said "no everything looks fine here...oh wait I see there's something that needs to be reset; I'm surprised you were getting internet at all." When I asked him what it was he said he "couldn't really explain what it was", to which I replied "..."
Anyway, it seems to be working fine now. Don't know if this could be related to the problems you're having, but giving tmobile a call couldn't hurt, maybe they can flip the magic unexplainable switch for you.

Ok so I couldn't get internet for two days now, I called T-mobile twice and told me to wait 48 hours. After thinking something was fishy, I looked at my receipt from Wal-Mart where I purchased the phone and I noticed something peculiar: "REQ Android Web: 30:00". Knowing damn sure I did not purchase an android phone, I called T-Mobile for the third time, complaining, so the first guy transferred me to another operator. He checked out my account and it turned out that I didn't have any data plan at all. So he added the plan and within 20 minutes I was surfing. Everything works great. I'm getting about 850 kbps in northwest Indiana.
It's very interesting that the first two operators I called never even bothered to look at my account to see if I have a data plan.

Just discovered new regarding the no data issue.
I had the no data problem again today, even though it was working in the morning. I decided to reboot and check, but then I noticed the 'Terminate Data Connection' option when I hold down the power button. So I tried it. It killed the data connection and when I went into Google Maps, the data connection reactivated and everything was fine again.
So, it may be a bug!

Wifi calling

Anyone try out wifi calling/messaging yet? I just sent an mms and the "G" appeared even though the cell signal is off and it's supposed to be through wifi. It took longer than when I'm on 3G too...
Sent from my T-Mobile G2 using XDA App

i think the mms goes through a diff system when get home ill try it

I believe MMS always goes through cellular data.
This is to prevent an exploit of sending free messages over Wi-fi

funkadesi said:
I believe MMS always goes through cellular data.
This is to prevent an exploit of sending free messages over Wi-fi
Click to expand...
Click to collapse
exactlly what he said lol

Ah great to know thanks
Sent from my T-Mobile G2 using XDA App

well since this thread IS called wifi calling... id like to post that it doesnt work for me OR my friend who also lives close to me and got the update...
first let me state that ive tried with root and with out root
im on unlimited everything plan
ive checkd my wifi and it works just fine
i have wpa-psk encryption on my wifi
and i CAN make calls on cellular network
so now thats out there first thing i get is a popup saying do you want to register?
if i click yes then it just closes and sends me to the home screen
i open it again and it says wifi calling: enabling, for like a minute or two then it says connection error W006.15 isp or T-mobile Network Error
any one else get that?

V1R3Z said:
well since this thread IS called wifi calling... id like to post that it doesnt work for me OR my friend who also lives close to me and got the update...
first let me state that ive tried with root and with out root
im on unlimited everything plan
ive checkd my wifi and it works just fine
i have wpa-psk encryption on my wifi
and i CAN make calls on cellular network
so now thats out there first thing i get is a popup saying do you want to register?
if i click yes then it just closes and sends me to the home screen
i open it again and it says wifi calling: enabling, for like a minute or two then it says connection error W006.15 isp or T-mobile Network Error
any one else get that?
Click to expand...
Click to collapse
Something came up for crackberry users that stopped them from using UMA and since WIFI calling hits the same servers as UMA, i.e... they are the same thing, I suspect that your issue might be the same as what they were having. Your ISP's DNS is blocking the service. If you can change your DNS settings to OpenDNS.com and give it another try. This may not fix your issue, but I know it did for a whole lot of crackberry users.

V1R3Z said:
well since this thread IS called wifi calling... id like to post that it doesnt work for me OR my friend who also lives close to me and got the update...
first let me state that ive tried with root and with out root
im on unlimited everything plan
ive checkd my wifi and it works just fine
i have wpa-psk encryption on my wifi
and i CAN make calls on cellular network
so now thats out there first thing i get is a popup saying do you want to register?
if i click yes then it just closes and sends me to the home screen
i open it again and it says wifi calling: enabling, for like a minute or two then it says connection error W006.15 isp or T-mobile Network Error
any one else get that?
Click to expand...
Click to collapse
I get the same error message. Just got off the phone with a tmo rep and she said that there's a signal outage(?) around Atlanta and that's why I can't get ANY cellular connection whatsoever. But I remain skeptical, as my friends on TMO are having no problems and the "outage" just so happened to affect me right after the OTA was installed. My fingers are crossed that everything gets fixed though.

Mines works fine, it depends on what kind of network your on. On my campus it would not work, but when I got to my gf apt it worked perfectly. So check the wifi settings that you haveto make sure there isn't a firewall or something else set up.
Sent from my T-Mobile G2 using XDA App

Mine works on my college campus great. I have terrible coverage here. This may be a stupid question but, it only uses minutes when I'm actually calling someone right? Not however long it is enabled? I'm only asking because I'm tired of getting screwed over in ways that I logically shouldn't be.

Yea it only uses minutes when you are calling. Also I don't know what college you go but I go to umiami, so our networks are really strict with regard to using them for gaming or any kind of tethering. So I'm guessing they haven't allowed us access to do that here. But on any other networks like a home network it works perfect.
Sent from my T-Mobile G2 using XDA App

I go to Westfield State in MA. I had to get my phone registered on the resnet net work to use the wifi. Can you use wifi at all at school with your phone?
Sent from my T-Mobile G2 using XDA App

Crap. I just sorted out my issues with things draining the battery and now Wifi calling is running rampant. It stays running in the foreground even when it is turned off and logcat shows that it is constantly active even when the phone is asleep. Is anyone else seeing anything like this?

well i would like to know why its wifi calling if tmobile still use the mins from your plan thats like stealling it helps tmo they use less data but still charge us for it

Yea genius on their part...even still its not like they're not doing anything. It its still being runs through their network just not through their towers.
Sent from my T-Mobile G2 using XDA App

JRG1392 said:
Yea genius on their part...even still its not like they're not doing anything. It its still being runs through their network just not through their towers.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
yea, what he said. Cellular towers are like a gateway to the Tmobile internet. The still pay for all the fiber and backhaul that gets your calls and data where ever it is that you want them to go.

i just updated and i opened up wifi calling and configured it. i dont understand how its wifi calling when it still uses our minutes? whats the point of having it then? what benefit is there to having this app?

Yea we can but we are literally forced to just web browse lol
Sent from my T-Mobile G2 using XDA App

T-mobile has had the "charging for minutes via wifi" policy now for YEARS going back to the first Blackberrys that supported UMA. Minutes were deducted unless a customer paid for the @home service per month. You can complain all you want, but if you consider the other carriers and their options---T-Mobile does NOT charge for HSPA+ (4G) access while other carriers do, and some charge even if there isn't 4G in that city just based on the phone! Wifi calling can also prevent you from incurring roaming charges by allowing you to make calls from almost anywhere you can get wifi access a feature that other providers just don't have. T-Mobile gives more minutes for less money, offers more data download than other carriers, and offers some truly awesome features that others just can't compare to.

Although WiFi calling uses up our plans minutes, if we have unlimted weekend minutes, use it on the weekends, is it free or does it take away from the anytime minutes?

[Q] 3G/Edge issues on Nexus S ??

Hey there,
I just got my nexus s a couple days ago and right away I noticed that when I switch from wifi to Tmobile data (3G) it takes about 5 mins or so for 3G to actually connect and allow me to surf or use any data connection at all. By the way, it still takes the same amount of time(~5 mins or so) to connect even if I check 'use only 2g networks'. Then in the past 2-3 days everything seemed to work fine (mainly cause I haven't been switching between 3g/wifi but today I found a notification on my phone that a system update is available so I went ahead and installed it. That was 2 hrs ago and ever since then I cant connect to either 3g or edge. For a moment I thought that there might be some issues with the network itself so I slipped the sim card into my old Nokia phone and I immediately got the edge connection (my nokia doesnt support tmobile 3g). I see the 3G icon, ocasionally I see the arrows getting highlighted as well but they never turn green. I restarted the phone several times and it still doesn't connect. Anyone else expereinced this?
Thanks,

TpaFl said:
Hey there,
I just got my nexus s a couple days ago and right away I noticed that when I switch from wifi to Tmobile data (3G) it takes about 5 mins or so for 3G to actually connect and allow me to surf or use any data connection at all. By the way, it still takes the same amount of time(~5 mins or so) to connect even if I check 'use only 2g networks'. Then in the past 2-3 days everything seemed to work fine (mainly cause I haven't been switching between 3g/wifi but today I found a notification on my phone that a system update is available so I went ahead and installed it. That was 2 hrs ago and ever since then I cant connect to either 3g or edge. For a moment I thought that there might be some issues with the network itself so I slipped the sim card into my old Nokia phone and I immediately got the edge connection (my nokia doesnt support tmobile 3g). I see the 3G icon, ocasionally I see the arrows getting highlighted as well but they never turn green. I restarted the phone several times and it still doesn't connect. Anyone else expereinced this?
Thanks,
Click to expand...
Click to collapse
not sure if i understand 100% what your saying, but how fast your device acquires 3G depends on how strong of a presence there is of 3G

Right, but once it acquires the connection it stays strong and I never lose it. Besides that, even if 3g is weak shouldn't edge connect? I know for a fact that edge is available and strong since I never had problems acquiring it with my old signal and even now when I use my old phone it takes not more than 5 sec to connect to edge. Anyway, like I said I found that little weird but not a big deal as I haven't had any problems in last 2-3 days. However, ever since I installed that update I don't get any data conection (3g or edge) no matter what I do.

TpaFl said:
Right, but once it acquires the connection it stays strong and I never lose it. Besides that, even if 3g is weak shouldn't edge connect? I know for a fact that edge is available and strong since I never had problems acquiring it with my old signal and even now when I use my old phone it takes not more than 5 sec to connect to edge. Anyway, like I said I found that little weird but not a big deal as I haven't had any problems in last 2-3 days. However, ever since I installed that update I don't get any data conection (3g or edge) no matter what I do.
Click to expand...
Click to collapse
TpaFL, I am having the exact same issue as you, but I confirm that the Gingerbread update has nothing to do with it. When I got my phone last week I also noticed that the transition from wifi to 3G took a long time, and in some cases I ended up needing to reboot the phone. However, beginning yesterday morning, before the update was sent OTA, I could not use 3G/Edge at all and it's been that way ever since. One thing I've noticed is that when you trying browsing to a webpage that you will get redirected to a "m.web2go.com" page that says "service unavailable". To me this means that I still have 3G connectivity, but somehow T-Mobile is blocking my access to the target site for whatever reason.
When I called T-Mobile and explained the situation they told me a couple of things: 1) there was a network outage in my area that could be causing the problem; and 2) that I might be having a problem due to the fact that I am still on an old Blackberry plan. Neither of these make sense to me because if I plug my SIM into my old phone (Nexus One) everything works perfectly fine. I'm also hesitant to move to one of their current internet plans because my Blackberry plan is so attractively priced.
I just PM'd you regarding this in the hopes that maybe we can talk live and trade notes on how to get this problem solved.
Bob

betabob26 said:
TpaFL, I am having the exact same issue as you, but I confirm that the Gingerbread update has nothing to do with it. When I got my phone last week I also noticed that the transition from wifi to 3G took a long time, and in some cases I ended up needing to reboot the phone. However, beginning yesterday morning, before the update was sent OTA, I could not use 3G/Edge at all and it's been that way ever since. One thing I've noticed is that when you trying browsing to a webpage that you will get redirected to a "m.web2go.com" page that says "service unavailable". To me this means that I still have 3G connectivity, but somehow T-Mobile is blocking my access to the target site for whatever reason.
When I called T-Mobile and explained the situation they told me a couple of things: 1) there was a network outage in my area that could be causing the problem; and 2) that I might be having a problem due to the fact that I am still on an old Blackberry plan. Neither of these make sense to me because if I plug my SIM into my old phone (Nexus One) everything works perfectly fine. I'm also hesitant to move to one of their current internet plans because my Blackberry plan is so attractively priced.
I just PM'd you regarding this in the hopes that maybe we can talk live and trade notes on how to get this problem solved.
Bob
Click to expand...
Click to collapse
I had the same problem, I still had a BB data plan. Seems TMO has the IMEI's of the Nexus S ( the phone tech asked me how I liked my S without me telling her what I had... ), but not the Nexus One. My N1 worked just fine with the BB plan. Switched the 2 lines I have data on to the 4G Unlimited (Their name for non-BB data) and all is well.

lethalp1mp said:
I had the same problem, I still had a BB data plan. Seems TMO has the IMEI's of the Nexus S ( the phone tech asked me how I liked my S without me telling her what I had... ), but not the Nexus One. My N1 worked just fine with the BB plan. Switched the 2 lines I have data on to the 4G Unlimited (Their name for non-BB data) and all is well.
Click to expand...
Click to collapse
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?

betabob26 said:
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
Click to expand...
Click to collapse
you do not need to pay for Tmobile tethering.

slowz3r said:
you do not need to pay for Tmobile tethering.
Click to expand...
Click to collapse
Okay, thanks. Did you get any sort of explanation from T-Mobile as to why they allowed N1 users to access 3G using a BB plan but not the Nexus S? Seems to me that data is data, regardless of the actual device you're using.

Like other posters said, these Nexus S phones have unique IMEI numbers that T-Mobile can recognize and apply data settings on. I have/had a grandfathered Smartphone Unlimited (24.99) data plan on my line for about 3 years now. It worked flawlessly with my Touch Pro 2, Nexus One and Dell Venue Pro.
I noticed with the Nexus S, after I disconnected from wifi and went back to 3G, I would get the time out errors and "upgrade your plan" page in the browser. A reboot would fix it but that was annoying. I called TMO customer support, spoke with a supervisor who changed my grandfathered Smartphone Unlimited (24.99) to the grandfathered Android Unlimited Plan (also 24.99). All that changed was the name, but I never saw that "upgrade" message again. I tried my SIM in my Nexus One and Venue Pro after the change and now all my devices can use 3G data with no issues.
lethalp1mp, I hope your new data plan does not cost you more money because I know for a fact your previous plans can be changed to work at the same previous price.

betabob26 said:
Okay, thanks. Did you get any sort of explanation from T-Mobile as to why they allowed N1 users to access 3G using a BB plan but not the Nexus S? Seems to me that data is data, regardless of the actual device you're using.
Click to expand...
Click to collapse
Data is data, the reason they charge more for a smartphone plan is because smart phone users are likely to use much more data.

betabob26 said:
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
Click to expand...
Click to collapse
It's just what they call their non-Blackberry data plans now from what I can see. You will need to add messaging if you do switch, as the BB plans included messaging, or at least mine did.

Arcarsenal said:
lethalp1mp, I hope your new data plan does not cost you more money because I know for a fact your previous plans can be changed to work at the same previous price.
Click to expand...
Click to collapse
For me, it came out to be less than what I was paying before.

Well, I just called TMO and spoke to a rep that claimed the reason why I wasn't getting data access was due to my IMEI not being recorded in their system. She took down the IMEI number from my Nexus S and entered it into their "system", and told me it takes up to two hours to register. I played along, but I rather doubt this is going to fix my problem. I'm sure I'll end up having to switch out of my BB plan.

[Q] Data Issues

iv read about this problem alot but mine seems a slightly bit different to the others so bear with me..
ok so i got my atrix and straight out the box the wifi works and gives me access to internet data on all my apps and the browser
3G works but only on the browser for example if i try too use an app that uses data like if i try to upload a photo on facebook or find some directions on google maps or try and open the android market.. i have no hope at all, just takes forever and times out or says theres no connection
and then theres the cell data, no 3g no wifi just full bars off cell data lol with this all i can do is send texts and call people no data nothing, if i try to access and program that uses data without 3g i just get a correction error..
i took my atrix too the tmobile shop too see if they could help, they said call 150 and speak to technition.. (worth the hour journey i know ) so i did, i spent an hour on the phone to him and we manually entered the apn settings, tryed reboots, he refreshed my account and told me to put the sim card in and out, make sure data options on the phone are ticked, i did everything he said but still nothing happened, and he couldnt think of anything else...
the last thing he said is that i can either get my sim replaced for a newer one because my current one is over 4 years old and if that doesnt work get a new device...
what do you guys think the problem could be? because i think the atrix is fine seeing as it can get data on all the other options, but would a new simcard really fix this? i heard that some newer cards are special "3g" simcards that handle data better but this could be a rumour i guess..
let me know what you think, any answers helpful or not will receive a thanks

Have you tried putting the SIM card in another atrix to make sure its not the SIM card or the current atrix?
Sent from my Atrix XDA Premium App

Unfortunatly i cant get hols of another atrix and they didnt have any in stock when in store, i guess i could try in another phone though

Check in settings for data delivery on social networking ..
Sent from my MB860 using Tapatalk

Where abouts is that option?

Google Talk Problem

Okay so i am happy with my samsung note.
the only problem i have is that when ever i am logged into Gtalk with my data..the push doesn't work perfectly.
With WIFI it works perfects.
anyone else experiencing this problem?
Everything else works perfect with my data except Google talk.

do you have any battery savers installed ? (JuiceDefender/Green Power etc)

mfractal said:
do you have any battery savers installed ? (JuiceDefender/Green Power etc)
Click to expand...
Click to collapse
no..everything is stock
the only thing i have is the laucherpro

What do you mean with push isnt working? GMail push or basically that Talk doesnt work the way its supposed to? As in, its not really connected to the network?
I ask that stupid because I, my sister, a friend of mine and my GF all suffer from Talk connectivity problems since a while. We all connect to Talk using our Google Apps account, we are all on the same network and it works for all of us on WLAN but not via the mobile network. Basically, whenever we turn on our phone and check Talk, the contactlist will turn all gray, Talk will go offline and eventually reconnect. If we left the phone in the middle of a conversation, the "lost connection (...) msg will be sent when connected"-banner appears.
When I first approachrled my provider with a Cyanogenmodded HTC in my hands ai got laughed at, but the laughter stopped this morning now that I rubbed the brand new totally stock and still not working Note in his face. The support case is open, the network specialists should get in touch with me by the end of the week, the guy said.
Edit: I forgot my bottomline: and I'm yet to find another one suffering the same problems which makes me not look so good, being the only one suffering from that and claiming its the network and not me ;-) Thats why I asked that dumb...
Sent from my GT-N7000

Google talk has a "priority" system, so if you're logged into google talk anywhere else, it might be going to that device instead of your phone. (including gmail google talk)