Database Users

Defective Bezel Seal And Defective Digitizer Seal.

My MyTouch 3G Slide has a couple defects. The bezel or plastic housing that surrounds the upper portion of the device surrounding the screen has gaps in it around the seam that allows dust or any small particulate to enter under the screen. I have looked at several of the devices and they all have it to one degree or another. For instance, on my Slide I have 3 of these holes one of which has allowed a grain of sand under my screen. My wife's Slide has 4 of these holes or gaps and they are substantial on her phone. One XDA member has had this happen in the same spot that both my wife and my Slides are collecting dust.
While the light leaks or gaps in the bezel are a problem (for me) I think the real problem lies in the adhesive strip that connects the digitizer to the LCD screen. The way the digitizer is adhered to the LCD there shouldn't be any way for dust to have gotten in between the two pieces of hardware. I'd like to believe that it was just my particular phone but my wife's phone is having the exact same issue.
The phone really is phenomenal and I'm sure it was just a fluke that I've had issues (hoping so). Just keep an eye out for any issues similar to what I've mentioned above. I have really gone back and forth with this and I am definitely disappointed with having an issue(s) right out of the gate. My wife really likes the phone and after giving it some thought I like it as well ... a lot. I will return and reorder another couple Slides because this device is that awesome. Thanks for your thoughts/contributions to the thread.

I've tried to get some photos of the gaps but they are small and hard to photograph. To inspect your device: Go into a dark area and pull up your contacts, messaging app or a white web page in the browser with full screen brightness and inspect the seam of the plastic housing surrounding the touch screen on the top half of the slide. The gaps are almost like rectangular notches just below/above the corners of the screen in the seam. My theory is that these are artifacts from the plastic molding process that were exacerbated by poor/hasty assembly. I am definitely returning my Slides.

Its all true. After reading, and seeing the image posted by another member here, I checked my phone. I went into a dark room, opened up a site that has pretty much a white page, and I too noticed a gap at the bottom right hand corner of my screen. As of right now no dust/dirt has shown up under my screen, but what's to say that it won't later on. Heck, screw dirt. What if moisture finds its way in, and starts to fog up the screen from within? This could be a major problem later on down the road.

whew... just checked mine, noticed nothing like that, thank goodness.

[email protected] said:
whew... just checked mine, noticed nothing like that, thank goodness.
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Click to collapse
Strange, I've confirmed with everyone I know with a Slide (only black and white thus far) and everyone is seeing the same thing. What color Slide did you get? I wonder if the red Slide is manufactured differently? Anyway, that is awesome because I think the phone is GREAT other than the small gaps in the bezel.
I will say I took some compressed air and attempted to move the artifact under my screen just to see if air was moving through those gaps. The grain of sand or whatever it is did not budge. I'm just not sure what to think. I hate the idea of returning this phone ...

Mine is like that. Not that i care much as im returning it soon. But it does have gaps and light leakage all over the bottom of the screen, near the buttons.

i just check my and maybe i cant see it but i havent found anything... i have a red one

Re: My MT3G Slides (and others) Have A Defective Touch Screen Bezel
Initialy checked mine as well, black. I don't appear to have this problem either.
I will inspect further to verify.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

The only one I have is at the very bottom of the buttons, which might even just be the light hitting the glass at a specific angle. Other than that, no light leaks/cracks/blocks/whatever you call them on my screen area. Red Espresso.

I just swapped my white MTS for a Black one with no signs of cracks or light showing threw. TMO rep did not know of this problem and said he would send out an e-mail to other reps to let them know.

My day is now ruined
Yep, both bottom sides, right at the corners, above the buttons. I will not return it though, think instead a lil duct tape and some JB weld will do (seriously, a little touch of black silicon for a good seal, still sucks though). Screen cover seems to be blocking any dirt at the moment.

woow good looking out.. i was wondering how a spec of dust got to my screen. im planning on putting a piece of scotch tape over those regions (i have a red slide btw).

I have a red one and didn't see any leaks bottom or top. Thank goodness!

mtjnkee said:
seriously, a little touch of black silicon for a good seal
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Click to collapse
I hear you; I've been trying to find a way to keep the bezel sealed until I can get a case/cover for the phone. I literally have one tiny grain of sand at the bottom left hand corner of my screen. I so don't want to return the phone; I'm in love with the thing.
Glad to hear some of you have a better seal on the bezel.

I have some small light leak on the bottom, not an issue yet and I'm still within my 14 days so I might stop by the t mobile store tomorrow and try to get a replacement.

1. slight curved gaps at the corner edge where the top of the plastic curves down to turn into the sides. check
2. vertical rectangular light leak above home and genius keys. check
3. these lights only light up when hard keys are lit..when screen first lights up...light leaks are not there...once keys light up, light in the gaps light up. doesnt this mean the screen is sealed and there is no leak from the screen itself?
4. however, if you have a creaky top plastic housing, the seam running along the edge of the white plastic and grey plastic is not flush...on my 1st slide, i could see the screen light up in these 'cracks' of the seam...could debris get into screen this way then?
5. for those with debris already at lower left part of screen: pls do me a favor:
hold phone (sideways with back cover facing the ground) at just below eye level and try to see that left corner that is underneath the painted black surround of the screen..do you see white light when the screen is lit? if you look along the 'inside' edges along the rest of the phone, you will see that there should not be white light emitting out and should have a 'clean' look...there should basically be a solid black border...perhaps, if you guys have this white lighting show through, that could mean a separation of the screen somehow? btw, you do not have to be in a dark room to see this light along the inside edge....it is very noticable as the light comes thru where i think there should be no light. ps: when looking at the phone screen normally (ie from top down), screen looks perfect and this issue doesnt affect actual picture on screen.
my first slide had the light leaks but i didnt think anything of them as i thought they were related to the buttons only...but the issue i had spoke of in #5 above, i had this light coming thru along the whole edge of the bottom of the screen plus creaky top plastic housing.

I have dust under the entire screen of 2 Slides (Espresso), I couldn't notice it indoors but it is glaringly apparent when in the sun. The phones go back tomorrow. I've had my G1 for a year and a half with not a single spec of dust under the screen. I've had 2 MT3G Slides (Espresso) for 6 days and dust is under both screens; these devices are very cheaply made. Phone is lightning fast, screen size is great, physical keyboard is great, UI has some excellent features you can find nowhere else ... too bad I won't be keeping them. Been nice knowing you guys.

Seriously everyone be lucky that this is the only problem that people are having with this phone. You want to talk about shoddy build quality on first run devices, lets not even mention what the original PSP was like. If all that's wrong is that a few people have a bad bezel, then I'd say you made out well with the phone. NJAZ, just exchange them and have the employee test them at the store before you walk out with it, problem solved.

xenoletum said:
NJAZ, just exchange them and have the employee test them at the store before you walk out with it, problem solved.
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Click to collapse
Well I have to send them back as I ordered them online. 2 phones plus about 5 other people I know with these phones have dust blowing in under the defective bezel. It's unacceptable. Like I care about a PSP. What the hell does a PSP have to do with this? You didn't even comment on your phone having the light leaks/gaps or not. What is your point? You think folks should settle for inferior builds of an expensive phone? You can ignore whatever you'd like. I will wait for a better phone.

Wanted to add to my previous post about mine not having the leak... I have the red one.

Discoloration on the back panel

After a week of using a cheapo leather case I pulled my SGT out and found that the back panel (white) edges have dark splotches on them, almost like its been placed over a flame. Tried rubbing it off with all sorts of stuff but it just wont come off. My wife has had an iPhone for 2 years and the white panel on the back still looks new. Quality of the material perhaps? anyone else have this and able to clean it?
Sent from my GT-P1000 using XDA App

More like the cheap leather case of yours tainted the black color onto the back of your tab. I had this kind of case before, but luckily I have a layer of screen protector at the back, even that layer is tainted..It's not the tab, just the cheap casing.

no discoloration here, my tab is naked all the time tho

As a rule, as soon as I get my devices I get them laminated (a good one at that) both front and back. Thr surface on the front is resistant to oily hand marks and the back one well lets just say keeps it shining for a good 6-8 months before I get a new one done. This way selling it is never a problem. Cheers!
Sent from my GT-P1000 using XDA App

I had that problem with my Galaxy Tab and the Samsung leather case that came with it. It seems that the soft fabric they line the inside with rubs off onto the Tab. It's not actually that big of a deal to get off. I took some rubbing alcohol (70% Isopropyl Alcohol), poured it on a cotton ball and used a small amount of pressure. It came right off and my Tab looked brand new.

I am in India, waiting for the free leather case from Samsung.One concern is about the heat,if the back is encased,can the device heat up? Will it affect it adversely ?

n2s2k2india said:
I am in India, waiting for the free leather case from Samsung.One concern is about the heat,if the back is encased,can the device heat up? Will it affect it adversely ?
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Click to collapse
I have not experienced any problems with the device heating up while in the case. To be perfectly honest, the only time I have even felt the device get slightly warm is when I'm charging it via the wall charger. Even then, it doesn't get that warm. If you're worried though, you can always charge the device outside of the case. While you're using it though, you won't have to worry about it overheating in the case.

Put on an invisishield before you put it in the case. There are a few companies that sell then online for a cheap price.

I still can't get it off, anyway I ditched the case and made one myself instead. You can find it in the SGT accessories forum
Sent from my GT-P1000 using XDA App

I had/have the same problem from a black cowhide case I got from acceport.com - unsightly black blotches on the white back. I had a go at the firm that sold me the case but, naturally, have had no reply. The back almost looks new now after plenty of polishing with an almost daily cleaning and polishing with an all-purpose cleaner I have seen many of the phone shops here in Thailand use to clean telephone screens, etc. Still it will never look like new - it will always have some visible signs of the staining.
Waxy

Not that my reply is helpful to your situation but it's interesting that each US carrier chose their own different design for the back. AT&T definitely chose wisely with their matte carbon fiber styling. I was in a T-Mobile store this weekend looking at their Tab and that glossy black style is a terrible finger print magnet and now I am reading that the white can discolor. Way to go AT&T, your customer service sucks but someone made a good decision at a terrible company.

same problem here.. black cheap leather... dirty white back, I'll try with alcohol, anyways I buy a new "clip-on" leather that seems look better and it has stand
dealextreme leather case

Dust Under Screen?

Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?

Vashypooh said:
Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Click to expand...
Click to collapse
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.

Funkym0nkey said:
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Click to expand...
Click to collapse
People have reported that there is dust in the screen from the manufacturing process. But yes take the protector off first then report back.

It probably is, My first one had dust under the screen. If it was just under the screen protector you would most likely have a bubble.

I returned it and exchanged at a different Walmart.
I Peeled back the protector and could see it with the screen off. It was indeed a white spec of dust.
Sent from my ADR6425LVW using Tapatalk 2

Funkym0nkey said:
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Click to expand...
Click to collapse
It's actually highly likely if it looks white with the screen off, but black when it's on. One of the 3 I'm waiting to return, has exactly this defect.
Either someone at Samsung's factory has dandruff, or they ran out of pledge.
Seriously though it's so common Samsung really need to get on top of whatever is causing it.
Sent from my GT-I9300 using xda premium

My understanding is it is pretty rare for samsungs to have dust under the screen due to optical lamination, which is why I was so confused / angry at the dust. Unacceptable for a tablet at this price point. Especially coming right out of the box and never having the plastic even taken off..

And this one sadly seems to have an imperfection in the glass itself. It's got a single spot that appears black, and when looking at it with the screen off you can see it, it's not white, but rather looks like a super tiny spec.
Hard to describe this, I have never seen a screen have it.. I tried hitting it with isopropyl but, it isn't on the top level, and looks inside the glass itself. You can see its reflection on the pixels with the screen off.
How odd.

Drove 40 minutes to find #3.
It has the same issue as the second, some kind of defect in the glass.
Think I am just going to return it instead of exchanging for more. It is obvious Samsung doesn't know what the hell they are doing.
Sad because I love the tablet.

The second and third devices I received both had dust in the screen.
Sent from my GT-I9300 using xda premium

tietherope said:
The second and third devices I received both had dust in the screen.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Saddens me to hear that. I am probably going to keep trying again and again for a bit. Walmart in the first return screwed me by sending it back to gift card, so all exchanges now show the gift card as origional source. A refund is going to be a headache

Vashypooh said:
Saddens me to hear that. I am probably going to keep trying again and again for a bit. Walmart in the first return screwed me by sending it back to gift card, so all exchanges now show the gift card as origional source. A refund is going to be a headache
Click to expand...
Click to collapse
The second one had at least 6 visible specks of dust under the screen and was sent back for that reason. My third unit has just one spot of dust which can be found when looking closely. Held at regular viewing distance you really need to look hard for it, so I'm keeping the device.
Sent from my GT-I9300 using xda premium

Vashypooh said:
Drove 40 minutes to find #3.
It has the same issue as the second, some kind of defect in the glass.
Think I am just going to return it instead of exchanging for more. It is obvious Samsung doesn't know what the hell they are doing.
Sad because I love the tablet.
Click to expand...
Click to collapse
Because of one dust particle your going to return the tablet and settle for something else? Fail

sasha101 said:
Because of one dust particle your going to return the tablet and settle for something else? Fail
Click to expand...
Click to collapse
This is not a dust spec actually. It is something inside the glass. It looks like something that cured inside the glass and as I said, im likely to just keep bugging Walmart sadly. Wouldn't be so bad if they had a real stock of them to exchange.
Sucks.

sasha101 said:
Because of one dust particle your going to return the tablet and settle for something else? Fail
Click to expand...
Click to collapse
Would a dead pixel bother you?
If not move along..
If yes then understand that this dust isn't just a clean freak issue worried about an untidy tablet
The dust shows as black dots on white backgrounds, much like a dead pixel. Considering most of the time you'll have a white background, it is very noticeable.
Acceptable on a £159 n7? Maybe?
On a £400 n10, no way.
Sent from my GT-I9300 using xda premium

skibadee said:
Would a dead pixel bother you?
If not move along..
If yes then understand that this dust isn't just a clean freak issue worried about an untidy tablet
The dust shows as black dots on white backgrounds, much like a dead pixel. Considering most of the time you'll have a white background, it is very noticeable.
Acceptable on a £159 n7? Maybe?
On a £400 n10, no way.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
That's been my point. If this was a Nexus 7 or on my old Kindle fire, I'd say well damn and move on. Heck my Rezound has a dust spec under the screen and I survive.
A brand new out of the box tablet that was 500 dollars? Yea, that's going back every time. Once dust is under the screen it almost always just gets worse and worse.

I just just my replacement Nexus 10. First one has a stuck pixel and some bad bleeding along the bottom right edge. Not horrible, but annoying.
Second one, the bleeding is better, but there's a HUGE dust particle stuck under the screen sitting on the panel.
It's MUCH more noticeable as on any time there's color on the screen, all you see is a black dot. The replacement is going back.
Honestly, as much as I love Android and the whole Nexus idea, the QC these companies put into the Nexus devices is horrific. I had to go through 3 N7's before I got one that had "acceptable" screen lift on the left side (and this one has a faulty light sensor that will turn the screen off when Auto-Brightness is on), and I'm now thinking about going for a 3rd Nexus 10. As nice as the tablet is, stuff like this gets REALLY annoying.
Is it true there no way to remove that spec of dust? Is the panel fused to the screen?

Vashypooh said:
Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Click to expand...
Click to collapse
Walmart may be the problem. They don't get the highest quality of any product that's why they can sell it cheaper. One could imagine some of the stuff they sale barely passing the manufacturers quality assurance. Walmart would be the last place I would buy electronics. Go to any of the office stores for it. The quality will be better than at least Walmart and they stand behind the products they sell better. Most will go the length to make sure you walk away a satisfied customer. Best Buy is questionable too, just saw a video on youtube where the guy said his sealed box had half the contents missing. If that is at all possible and the AC adapter caused a wall fire. Still scratching my head on that one.

Dust inder glass
I too had this problem with two units (original and exchange) directly from the Google Play Store -- for now, the only way to get the Nexus 10 in Canada. Each had a rather large and unignorable speck of dust under the glass the near the middle of the screen. Since the glass and screen are fused this is obviously a manufacturing error on Samsung's part and, evidently, not an uncommon one.
The whole point of the Nexus 10 for me was the display and to have it so marred defeated the whole point of having one. I was so disgusted by the whole affair that I just returned the second one and have sworn off buying anything made by Samsung until I can stomach it. A hand-me-down Nexus 7 will serve my purposes for now -- at least I know it doesn't have any flaws.
This rather begs the question, is there a trend with Samsung where the first batch of the first generation of a new technology is defect-prone and then gets better later on or is shoddy quality assurance par for the course for the lifetime of a product? I don't buy tablets often (I'm still using an original Xoom) so I'm not quite sure how it goes.

I just noticed a dust speck under the screen after a month and a half ownership of this fantastic tablet. Now I just can't ignore it. I can't return it to staples at this point... will manufacturer warranty cover it?

Screen and digitizer coming in contact.

I've noticed a weird oval shaped splotch that can sometimes form in the center of the screen. This seems to be caused by pressure applied to the front and/or back of the tablet causing the clear panel that we touch to stick to the screen underneath.
I noticed this a couple times after taking it out of my rolling bag. I have the slide cover and keep it in a neoprene case which is in turn inside of another neoprene case. I figured it was just a matter of me having too much stuff in the bag. Then I noticed it once after just having the tablet in my jacket pocket.
Putting it in front of a heat vent and applying slightly pressure on the sides will get the panels unstuck, but I'd rather not have to do that. Is anyone else experiencing this issue? Are these tablets prone to this?
Sent from my TegraNote-P1640 using Tapatalk

Ragnorok64 said:
I've noticed a weird oval shaped splotch that can sometimes form in the center of the screen. This seems to be caused by pressure applied to the front and/or back of the tablet causing the clear panel that we touch to stick to the screen underneath.
Click to expand...
Click to collapse
Best to treat tablets with kindness as most are stressed easily. My Google Nexus 7 2012 model used to have strange screen phenomena.
Never bend, nor drop, or push in the screen unless you really are intending to do what you do. Doing the heat thing may help you to bring into formity and parts that have moved or never put properly in manufacturing, but you also risk plastic stress and breakage..

Ragnorok64 said:
I've noticed a weird oval shaped splotch that can sometimes form in the center of the screen. This seems to be caused by pressure applied to the front and/or back of the tablet causing the clear panel that we touch to stick to the screen underneath.
I noticed this a couple times after taking it out of my rolling bag. I have the slide cover and keep it in a neoprene case which is in turn inside of another neoprene case. I figured it was just a matter of me having too much stuff in the bag. Then I noticed it once after just having the tablet in my jacket pocket.
Putting it in front of a heat vent and applying slightly pressure on the sides will get the panels unstuck, but I'd rather not have to do that. Is anyone else experiencing this issue? Are these tablets prone to this?
Sent from my TegraNote-P1640 using Tapatalk
Click to expand...
Click to collapse
Did you recently get your tablet? I remember reading a lot of people having this issue when their tablets were new, but after they had time to settle and for all of the bonding materials to fully dry and cure it went away. Of course any LCD will splotch the colors on a spot if you press too hard, though it tends to just happen for that moment and then go away... when I was a kid, I used to love mashing on the displays of calculators and watching the trippy results

rchrdcrg said:
Did you recently get your tablet? I remember reading a lot of people having this issue when their tablets were new, but after they had time to settle and for all of the bonding materials to fully dry and cure it went away. Of course any LCD will splotch the colors on a spot if you press too hard, though it tends to just happen for that moment and then go away... when I was a kid, I used to love mashing on the displays of calculators and watching the trippy results
Click to expand...
Click to collapse
It's been a couple weeks. You'd think everything would be settled by now. It's almost as if the digitizer is cut slightly to snuggly or something. I may buy a universal hard shell case or something.
I think we all loved poking calculator's displays.
Sent from my TegraNote-P1640 using Tapatalk

I would definitely contact your manufacturer to see what they have to say about it. I forgot to ask, which one do you have? EVGA or another? It was on the EVGA forums that I noticed the complaints of the blotches on the screen... I don't know if the problem affected other manufacturers or not.

Dont have this problem, Advent Vega version.
Can only see something when i press the screen in the middle very hard, never seen it before. does not happen when i dont try to force it!

rchrdcrg said:
I would definitely contact your manufacturer to see what they have to say about it. I forgot to ask, which one do you have? EVGA or another? It was on the EVGA forums that I noticed the complaints of the blotches on the screen... I don't know if the problem affected other manufacturers or not.
Click to expand...
Click to collapse
I do indeed have the EVGA version.
Sent from my LG-VM696 using Tapatalk 2

Ragnorok64 said:
It's been a couple weeks. You'd think everything would be settled by now. It's almost as if the digitizer is cut slightly to snuggly or something. I may buy a universal hard shell case or something.
I think we all loved poking calculator's displays.
Sent from my TegraNote-P1640 using Tapatalk
Click to expand...
Click to collapse
I have seen in iPhone repair kits a suction-cup thingy that they put on the screen and pull to remove it. By no means am I saying to remove your screen!!! Maybe maybe if you're desperate is to get a suction-plastic thing like found in bathroom wall hangers, and see if you can slightly pull out. If the tablet is warm then any gums or glues may shift a bit allows the screen to settle properly.

e8hffff said:
I have seen in iPhone repair kits a suction-cup thingy that they put on the screen and pull to remove it. By no means am I saying to remove your screen!!! Maybe maybe if you're desperate is to get a suction-plastic thing like found in bathroom wall hangers, and see if you can slightly pull out. If the tablet is warm then any gums or glues may shift a bit allows the screen to settle properly.
Click to expand...
Click to collapse
Whoa that sounds a little scary. I've just been careful. I removed some of the accessories from my soft case and I'm more cognizant of what direction the tablet faces when I put it in my pocket. I haven't had more issues. It's odds though, none of my other touch screen devices have this issue. Even my old 10in tablet and you'd think a larger screen would be more prone to flexing.
Sent from my TegraNote-P1640 using Tapatalk

[Read First] Camera Lens Scratches: What color is your G6?

Some of us are thinking our Ice Platinum models are less susceptible to scratches but it is highly anecdotal, so I started this thread to see if we could put this theory to the test...
Please answer the poll above... (Just added) OR...
If you have time, please answer the following:
1) Put a flashlight to your camera lens (the brighter the better). Check how scratched up your lens is.. tell us how many scratches approx... show pictures if you can
2) Tell us if yours is cased and if it was cased from Day 1
3) Tell us the color of your G6...
4) (Edit) When you looked for scratches, how did you check for them? For example, with a high powered flash light, a cell phone torch, etc...
Some scratches may be only seen only with a brighter lamp, so try to use the brightest option(s) you have.

1) Many fine scratches on the camera. Btw the rest of the back of the phone isn't scratched. The picture may look like that, but those are just fingerprints I believe.
2) Mine has been cased from Day 1 (from Minute 1 actually )
3) Phone is black
(Going to try one of the fixes tonight, may post a follow up pic)
Sent from my LGE VS988 using XDA Labs

easye55 said:
1) Many fine scratches on the camera. Btw the rest of the back of the phone isn't scratched. The picture may look like that, but those are just fingerprints I believe.
2) Mine has been cased from Day 1 (from Minute 1 actually )
3) Phone is black
(Going to try one of the fixes tonight, may post a follow up pic)
Sent from my LGE VS988 using XDA Labs
Click to expand...
Click to collapse
Wow.. That looks absolutely awful! Thanks for the picture. I would be interested in seeing pictures after you try the "fix".
I'm seriously concidering this phone, but I think this would be a deal breaker for me.
Sent from my SM-G920F using Tapatalk

easye55 said:
1) Many fine scratches on the camera. Btw the rest of the back of the phone isn't scratched. The picture may look like that, but those are just fingerprints I believe.
2) Mine has been cased from Day 1 (from Minute 1 actually )
3) Phone is black
(Going to try one of the fixes tonight, may post a follow up pic)
Click to expand...
Click to collapse
This is totally bizarre. How can yours look like that, but mine looks pristine? I haven't babied mine or anything and even tried to scratch part of it with a key just to see what the deal was--no scratch. I honestly don't know what to make of this thread, as it is so different from my own experience with the phone. I can't deny that several people here have scratched cameras, but as I've written on another thread, people had similar complaints about their Note 7s scratching like crazy, but mine was perfectly fine. Hopefully​ you can polish that out!
BTW, I'm not trying to be a jerk or defend the phone. I just saw your pic and was truly amazed at the condition of your camera! Oh, and I have the silver one.

Yes, really hoping I can polish it out. Don't want to have to return phone, I like it a lot otherwise. Only saving grace is that I knew this might happen when I got the phone because I had seen other threads mentioning this issue.
Won't be receiving the polish for another day or 2 so it will be a few days before I follow up with another picture.
Sent from my LGE VS988 using XDA Labs

mhill1986 said:
This is totally bizarre. How can yours look like that, but mine looks pristine? I haven't babied mine or anything and even tried to scratch part of it with a key just to see what the deal was--no scratch. I honestly don't know what to make of this thread, as it is so different from my own experience with the phone. I can't deny that several people here have scratched cameras, but as I've written on another thread, people had similar complaints about their Note 7s scratching like crazy, but mine was perfectly fine. Hopefully​ you can polish that out!
BTW, I'm not trying to be a jerk or defend the phone. I just saw your pic and was truly amazed at the condition of your camera! Oh, and I have the silver one.
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Hey, can you answer the thread's Q's? Also, have you tried a high powered flashlight, etc to look at your phone glass for scratches? The purpose of this thread is to compare each other's damage, but it helps to know the color of your G6 and also what methods you used to protect your phone (if any), etc...

easye55 said:
1) Many fine scratches on the camera. Btw the rest of the back of the phone isn't scratched. The picture may look like that, but those are just fingerprints I believe.
2) Mine has been cased from Day 1 (from Minute 1 actually )
3) Phone is black
(Going to try one of the fixes tonight, may post a follow up pic)
Sent from my LGE VS988 using XDA Labs
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When did you receive your phone? Also what case are you using? This looks like it was scraped across a surface multiple times. A lot of the scratches are going the same direction... do you know how you may have gotten the scratches?

maruichan said:
When did you receive your phone? Also what case are you using? This looks like it was scraped across a surface multiple times. A lot of the scratches are going the same direction... do you know how you may have gotten the scratches?
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I got the phone on April 17 from the Verizon store. I am using a Poetic TPU case, so the camera lens area is not covered separately. Originally I was using an Otterbox Symmetry case and some of the scratches were already happening with that case on it.
I keep my phone in my back pocket most of the time. So the scratches probably came from sliding the phone in and out of my pocket.
But I had a Samsung S4 before this in a similar case before this and used it heavily for 3+ years. Always carried it in my back pocket and didn't have these scratches.
Sent from my LGE VS988 using XDA Labs

Mine was a preorder. It's black and also scratched.

I have the black and go with and without a case.. No scratches.
Sent from my LG-H872 using Tapatalk

bowhunt2005 said:
Mine was a preorder. It's black and also scratched.
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Are you using a case?
Jeremiah Bonds said:
I have the black and go with and without a case.. No scratches. View attachment 4123745View attachment 4123748
Sent from my LG-H872 using Tapatalk
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How did you check for scratches? Have you tried with a bright flash?

maruichan said:
Are you using a case?
How did you check for scratches? Have you tried with a bright flash?
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One of the pictures is with flash.. But when I look in direct sunlight it's perf
Sent from my LG-H872 using Tapatalk

easye55 said:
I got the phone on April 17 from the Verizon store. I am using a Poetic TPU case, so the camera lens area is not covered separately. Originally I was using an Otterbox Symmetry case and some of the scratches were already happening with that case on it.
I keep my phone in my back pocket most of the time. So the scratches probably came from sliding the phone in and out of my pocket.
But I had a Samsung S4 before this in a similar case before this and used it heavily for 3+ years. Always carried it in my back pocket and didn't have these scratches.
Sent from my LGE VS988 using XDA Labs
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Good God, are you wearing chainmail? :laugh:
It's strange that some are receiving a high number of scratches and others aren't. I mean the amount of scratches on yours is utterly ridiculous for not even having the phone a few weeks...
I need to post mine up, but I have Ice Plat and I've only found one scratch... and it's so ridiculously tiny I have to chase it with a light. It doesn't "light up" with a flashlight, it's barely visible so even hard to see with a light/lamp.
Actually looking at my S3 which has 2 1/2-3 years of uncased usage and comparing to yours they look close in person. Mine is scoured on the bottom pretty bad because of the phone resting on the camera bum. Yours looks like a poltergeist was trying to scratch it's way through your lens. They're fairly comparable.
The light makes it look like the damage is all over, but it's mainly scuffed to hell on the bottom from the phone resting.
Do you carry yours in your right back pocket? It looks like the scratching favored one side over the other and mostly bottom... I know you say those are fingerprints below the lens, but those are definitely scratches... maybe from the case... maybe they use some special polish on the black to give it a "sheen". The black does seem to be a fingerprint magnet compared to the Ice Plat.

maruichan said:
Hey, can you answer the thread's Q's? Also, have you tried a high powered flashlight, etc to look at your phone glass for scratches? The purpose of this thread is to compare each other's damage, but it helps to know the color of your G6 and also what methods you used to protect your phone (if any), etc...
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Sorry, I buried the phone color at the end of my post. Ice platinum, Bear motion case unless I'm on my couch at home (very minimal/thin case), and I haven't used a high-powered flashlight to check; if there are minute scratches that can't be seen in normal conditions, I'd rather just not know about them so they don't drive me crazy. I've examined the camera glass at all angles, though, and I don't see any scratches.

mhill1986 said:
Sorry, I buried the phone color at the end of my post. Ice platinum, Bear motion case unless I'm on my couch at home (very minimal/thin case), and I haven't used a high-powered flashlight to check; if there are minute scratches that can't be seen in normal conditions, I'd rather just not know about them so they don't drive me crazy. I've examined the camera glass at all angles, though, and I don't see any scratches.
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I appreciate that.
And it's understandable why you wouldn't want to obsess over it. I have a single extremely thin small scratch on my Ice Plat over one of the lens which I only looked for out of curiosity, but you wouldn't believe the difficulty I have tracking down where it is. It doesn't show very well in any light. If it's something you need to blast with light to even see I don't personally feel it would affect the camera, and it's very different than the scratches we are seeing on the black models. I would expect small inconsequential scratches to show up on any glass at some point though... unless you go case-less then well...
I guess the point of this thread is to figure out, are these scratches just more visible with the Black version or is there actually something specific to the design of the black that makes it more prone to scratches (like extra coating)...
So if you can take a brief look at your Ice Plat with some kind of flash light or lamp, it would be helpful. Black seems to be the predominant color chosen by most here.

easye55 said:
1) Many fine scratches on the camera. Btw the rest of the back of the phone isn't scratched. The picture may look like that, but those are just fingerprints I believe.
2) Mine has been cased from Day 1 (from Minute 1 actually )
3) Phone is black
(Going to try one of the fixes tonight, may post a follow up pic)
Sent from my LGE VS988 using XDA Labs
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BTW I forgot to mention... the little "scuffs" you call fingerprints underneath the camera lens, a lot of other pictures I've seen on reddit, etc seem to share similar placement of the scuffs...
I wonder if ultimately it is caused by a case. Especially if the case has a ridge around the camera, it makes sense when you sit the phone down there would be additional friction around that zone. Also with those scratches going that direction, it reminds me of when I once tried to improperly clean the bottom of a CD with something too rough. It created a million tiny scratches like that are on this photo... I wonder if some batches of the black may have had too much coating on them and so when cleaned, they get scuffed to hell when cleaned with something rougher than a glass cleaning cloth... like maybe a t-shirt? Who knows.

maruichan said:
Good God, are you wearing chainmail? :laugh:
...
Do you carry yours in your right back pocket? It looks like the scratching favored one side over the other and mostly bottom...
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That made me literally lol!
And yes u are right, I carry it in my right back pocket - good deduction.
Also, yes I think those fine marks on the phone back may actually be scratches. Think I was in denial about that .
Can't wait to try to fix this and see what it looks like afterward
Sent from my LGE VS988 using XDA Labs

maruichan said:
Are you using a case?
How did you check for scratches? Have you tried with a bright flash?
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I am using a case but did not have it for the first 2 days. That's when the scratches occured. After having a case I don't think they got any worse.

maruichan said:
I appreciate that.
And it's understandable why you wouldn't want to obsess over it. I have a single extremely thin small scratch on my Ice Plat over one of the lens which I only looked for out of curiosity, but you wouldn't believe the difficulty I have tracking down where it is. It doesn't show very well in any light. If it's something you need to blast with light to even see I don't personally feel it would affect the camera, and it's very different than the scratches we are seeing on the black models. I would expect small inconsequential scratches to show up on any glass at some point though... unless you go case-less then well...
I guess the point of this thread is to figure out, are these scratches just more visible with the Black version or is there actually something specific to the design of the black that makes it more prone to scratches (like extra coating)...
So if you can take a brief look at your Ice Plat with some kind of flash light or lamp, it would be helpful. Black seems to be the predominant color chosen by most here.
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Understood. I checked it out under a flashlight and saw a very fine scratch, but it is so fine, I can't imagine it would show up on the black version either.

no scratches
my platinum phone doesn't have any scratches till now but I'm using a spigen rugged armor case from day one..