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Ordered my NS online today and later on I got an email saying it was back ordered. Anybody elses NS back ordered?
Sent from my T-Mobile G2 using XDA App soon to be Nexus S
Awwww man I feel terrible for you
You're missing out on the sexiest phone ever.
Sent from my Nexus S using XDA App
I know! I was so happy when I ordered it and then it was all gone when I read the email lol oh well its worth waiting =)
Sent from my T-Mobile G2 using XDA App
When did you order it?
oh nvm, today..
That's sad.
snooze = looze
sorry
soon you will have fone
I ordered mine 1 hour after launch on thursday morning, saturday night they send me an email saying its been backordered......awesome!!!
Apparently bestbuy has really dropped the ball with this launch, something I feared would happen, but was really hoping wouldn't....
I'm super happy for the people that got their nexus S, but personally really am missing the google store I ordered my nexus one at 4pm 3 days after launch, and by 1pm the following day had it in my hot little hands, free engraving and all.....
A quick browse of the bestbuy forums will validate my claims. Some people ordered their phone friday and received it saturday, while others are simply left waiting, there really seems to be no method to this madness....
Worst part is, the phone is still listed as IN STOCK with GUARANTEED CHRISTMAS DELIVERY on their website.....
EPIC FAIL best buy
I want my nexus s.....*sniffle*
Wow!!!
That is quick!
I won't order anything from Best Buy. They shoulda sold it on Google.com or Amazon.
Maybe they would have had more phones if they didnt start productions the week before release lol
Fuse8499 said:
I won't order anything from Best Buy. They shoulda sold it on Google.com or Amazon.
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Google.com didn't work well with Nexus One and Amazon is not a good choice either since they are online only. Yes yes, I know people can buy prepaid debit or whatever, but perhaps in Google's mind. Better to go with a store that can sell both in store and online rather than just online only.
Ordered it Saturday morning, and it is backordered. Also, I get an Access Denied when I go to http://www.bestbuy.com/ from Norway. If I use a proxy in the US, then I can browse the site.
shrivelfig said:
Ordered it Saturday morning, and it is backordered. Also, I get an Access Denied when I go to http://www.bestbuy.com/ from Norway. If I use a proxy in the US, then I can browse the site.
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Citizens of U.S. states 51-77 aren't allowed to buy at "Best" Buy
EPIC Globalization FAIL
You guys should try getting one in the UK from carphone warehouse (bestbuy phone division) it's a nightmare.
Sent from my GT-I9000 using XDA App
shrivelfig said:
Ordered it Saturday morning, and it is backordered. Also, I get an Access Denied when I go to http://www.bestbuy.com/ from Norway. If I use a proxy in the US, then I can browse the site.
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it´s also denied from germany ... this is insane!!!
Ι think somehow they have blogged access from all european countries.
I get access denied from Greece too...
I think Someone made a strange deal, as we can buy Nexus S 400€ from BestBuy and from Carehouse (European citizens) must pay around 650€...
So i think somehow someone blogged access from european countries to stop us from ordering the Nexus S from America and to force us at least for some days to buy it from the European exclusive shop....
These are my thoughts....
navahoo said:
it´s also denied from germany ... this is insane!!!
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The United States of America, The Land of the Free WTF?
shrivelfig said:
The United States of America, The Land of the Free WTF?
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Word. ****ing liberals over there.
I'm getting access denied from Hong Kong right now.....
I really hate how they say the google store failed....it was absolutely perfect for me. Super fast shipping, free engraving, no bestbuy bull****, no fake promises, no bait and switch, just a stellar ordering experience all around in my experience. Why couldn't they keep the google store open for online sales and distribute it to bestbuy stores so the numbtys can 'play with it before they buy it', and that way the nexus' core audience (people with more than half a brain) can still order it with ease direct from google.
I'm starting to wonder if I should place some of the blame here directly on google for making this terrible terrible decision to give bestbuy exclusive sales rights.....
shrivelfig said:
The United States of America, The Land of the Free WTF?
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Click to collapse
You are FREE to choose:
[ ] porn scanner
[ ] extended pat-down
or
[ ] Nexus S cancelled by Best Buy
[ ] Nexus S not provided by Google.
So I did
[x] Nexus S provided by dubious importer.
Let's see ...
spacemanspiff33 said:
I ordered mine 1 hour after launch on thursday morning, saturday night they send me an email saying its been backordered......awesome!!!
Apparently bestbuy has really dropped the ball with this launch, something I feared would happen, but was really hoping wouldn't....
I'm super happy for the people that got their nexus S, but personally really am missing the google store I ordered my nexus one at 4pm 3 days after launch, and by 1pm the following day had it in my hot little hands, free engraving and all.....
A quick browse of the bestbuy forums will validate my claims. Some people ordered their phone friday and received it saturday, while others are simply left waiting, there really seems to be no method to this madness....
Worst part is, the phone is still listed as IN STOCK with GUARANTEED CHRISTMAS DELIVERY on their website.....
EPIC FAIL best buy
I want my nexus s.....*sniffle*
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I ordered one of my Thursday night, and UPS tracking claims it will be here Monday. Now, there must be some special priority for those who order in-store, because the clerk used something called "express lane". I thought it was just the name of their POS system. Evidentley, its really an express option.
i walked it at 5:00 pm they had about 30 galaxy tabs of all flavors. I was the only one who ad bought one in two days. They were sold out of all ipads except 64gb Verizon models.
Who cares, to each their own. I drove all the way to Buffalo just to pick one up from Toronto. (First to get it in the Best Buy) haha.
Ipad will always sell more than the galaxy tab 10.1
Apple has perfect marketing.
So, you checked for 2 days or a BB sales man told you so?
When I read the topics here some BB's sales men don't even know they are selling Tabs
If anything the bee's are just really started making honeycomb.
A first proper start of Honeycomb tablet sales have started with the Asus Transformer. It's really picking up here in the Netherlands, most popular tablet on a big dutch site, where the Tab 10.1 has not been lauched.
I had to wander around a bit before finding the display (was set off on the other side of the Apple section, away from the other tablets/computers). Seems they were pretty popular though. They were out of both 32gb models and out of the white 16gb. Guy said I snagged the last Metallic 16gb (But of course whether he was just saying that is questionable). Down in Destin, FL so at least here in the white sands they are pretty popular.
there was a cage full of tabs and some sitting on the shelf. They had 30 tabs delivered a day late I counted 30. There were two guys arguing about purchasing a returned ipad2.
We have five Best Buys here in Jacksonville - all of them have the 10.1 in stock.. 32 and 16gb both colors.
iPad is definately more popular in my city.
Frankly like Sighx says, who cares. I'd rather question: send some to Europe asap
Sent from my 7 Trophy T8686 using XDA Windows Phone 7 App
Cool story, bro.
This isn't a whine - I'm patiently waiting to get one when they are in stock - but I'm just a bit amazed at how the situation is unfolding with BB.
No store anywhere in Silicon Valley (or in northern California for that matter) has ever received any 32GB versions (they all received a small batch of only one of the 2 16GB colors - the color varies by store), and most of them gave all of their initial stock of those 16GB versions to people who pre-ordered them (but there are a scant few still in stores). And now they are fielding questions right and left about not having any stock. I imagine they'll put up a recorded message before the phone menu any day now just like they do for the iPad availability. This isn't a case of a huge sellout on day one, they are all complaining that they only originally received a handful and they were only of one of the 2 16GB versions. And the SF store has some egg on its face (almost literally) with the huge window on the front of the store sporting an enormous banner that implies that "this is the place to get your Samsung Galaxy Tab!" (or maybe not)... ;-)
And you could walk into any Microcenter or Frys in the area and get the flavor you wanted for at least 2 days (and some within 40 miles still have stock in most of the models even today) and they didn't need a big banner to advertise their stock (or lack thereof). Wasn't BB the launch partner with the special exclusive one week deal for NY - why is that the only store I can't get the right model in?
Between the huge number of (unfilled) preorders here and the number of phone calls they are getting currently and the fact that this is one of the seats of the computer industry in the country, you'd have thought they'd send at least one single 32GB version to some store here somewhere? But, no.
Wow, talk about missing the boat. Who at BB corporate managed to mess up the distribution this badly? At least I believe that the majority of tablet users are clear enough on what they want that they'll wait for it and the bad distribution choices won't really cost them a huge opportunity in the end, but if they didn't have enough to go around and they sent them mainly to places that don't know how to market them rather than one of the few places you know they'd walk off the shelves without any help from the sales staff (or the now tragically ironic huge banners) - that wasn't a complicated decision, no?
I'm waiting it out. I have a Xoom in the meantime whose days are numbered, but I'm waiting to take advantage of some rewardzone certificates at BB when someone eventually wakes up and sends some 32GB versions to the NoCal stores. Giggling a little, but with a frown.
Sales will be lukewarm at best. You need price point and ad money to sell things. Verizon saved android from a slow death in the phone market with its Droid campaign. Unless someone pumps serious money into tablet ads they'll continue to flounder. Outside of BB posters Noone has a clue what a galaxy tab is nor will they unless Samsung pushes hard.
Superior products don't equal better sales we all know that.
I had one on pre-order with BB but it was back ordered. I did a search and my local store had the 32g in stock. I picked it up and everything is working great. All I would like to see is more streaming capability
xManMythLegend said:
Sales will be lukewarm at best. You need price point and ad money to sell things. Verizon saved android from a slow death in the phone market with its Droid campaign. Unless someone pumps serious money into tablet ads they'll continue to flounder. Outside of BB posters Noone has a clue what a galaxy tab is nor will they unless Samsung pushes hard.
Superior products don't equal better sales we all know that.
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Well, in my Best Buy they are mostly morons, with a few cretins and idiots thrown in for good measure! I went in to buy a 10.1 Tab (already own the 7) and asked if they had any - one BB salesdrone said maybe but none on display. I said "do you know this is Father's Day and your website says their in stock- the drone just shrugged - I asked another if they expected someone to lay down $600 site unseen - same reaction.
Is it any wonder BB sales were down 16% last quarter?
docfreed said:
Well, in my Best Buy they are mostly morons, with a few cretins and idiots thrown in for good measure! I went in to buy a 10.1 Tab (already own the 7) and asked if they had any - one BB salesdrone said maybe but none on display. I said "do you know this is Father's Day and your website says their in stock- the drone just shrugged - I asked another if they expected someone to lay down $600 site unseen - same reaction.
Is it any wonder BB sales were down 16% last quarter?
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That, and they charge $20 for one SATA cable. No sympathy from me when they die.
falconeight said:
i walked it at 5:00 pm they had about 30 galaxy tabs of all flavors. I was the only one who ad bought one in two days. They were sold out of all ipads except 64gb Verizon models.
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It all depends where you located I guess.
Here in NYC it's been selling like cupcakes according to the sales guys and personal observation. When I went to pick mine up a couple asked me if it was an ipad2, after seeing it wasn't they were next in line to get it.
After I discovered a flaw with the screen and went to exchange it in a Brooklyn's best buy there were three other interested costumers.
sent from an android device
Mabye it has something to do with this tablet having more lag than a hippo springing in molasses. I can't type on this thing because it lags so hard. I am going to hold on to it because I hate ios but it really sucks.
Best buy showed stock but turned out they were sold out. They were willing to pricematch to match no tax on Amazon if I would preorder through them
james_f said:
Best buy showed stock but turned out they were sold out. They were willing to pricematch to match no tax on Amazon if I would preorder through them
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Went to a couple of BB in NY.
One of them (Houston in the Village/ Soho) I asked about the tab and they said ' we have it but we didn't put it out'. I asked why, the guy had no clue.
They have zero accessories.
Went to the one on 6th ave and 23rd st (very big store). First BB employee said 'Yes we have it don't move I will be right back'. She never came back.
Second one said "accessories are there" pointing to the Xoom. I told her that's the Xoom, she said well that's all its left.
To make a long story short, I found the Tab and the accessories myself.
This is just to tell you that if BB employees tell you something it's usually 99% INACCURATE. Ask at least 5 different employees, or even better, do your own research in the store and you will find what you are looking for.
Fact is the average Joe wanting a tablet will just go ipad. It is easy well made tons of apps. Samsung is offering a nice alternative but without any real differentiation. No built-in expansion. No keyboard dock liked the Asus. Price point is no better than the ipad. Honeycomb is not mature enough yet to steal potential ipad buyers so one needs some extra hardware goodies line USB port or dock or HDMI and importantly better price point.
Sell Samsung at 449 and then people start to consider it. Make it 399-429$ and many will pass on the ipad.
rubi76 said:
Went to a couple of BB in NY.
One of them (Houston in the Village/ Soho) I asked about the tab and they said ' we have it but we didn't put it out'. I asked why, the guy had no clue.
They have zero accessories.
Went to the one on 6th ave and 23rd st (very big store). First BB employee said 'Yes we have it don't move I will be right back'. She never came back.
Second one said "accessories are there" pointing to the Xoom. I told her that's the Xoom, she said well that's all its left.
To make a long story short, I found the Tab and the accessories myself.
This is just to tell you that if BB employees tell you something it's usually 99% INACCURATE. Ask at least 5 different employees, or even better, do your own research in the store and you will find what you are looking for.
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You are very right. Salesmen told me it was instock. Then not, sold me hard on getting a pre-order. Promised to match price to amazon, 500 otd. Another girl rings up preorder, rings at full price. Leave store with promise it will be corrected upon pickup. Pulling up at the house, receive e-mail saying Tab ready to pick up.
Fail. Then had to wait on hold for 30 minutes to verify this was correct before I head back over.
Hi Friends,
Any body tried this website cell2getdotcom. Gnote over there is 620usd plus free shipping and i have found a 25usd coupon as well. When i applied the coupon it was redeemed successfully, but i didnt go on with completing the order. Anybody ever bought anything from them.
I will call them in the morning to find out if they have any retail location. Google customer reviews are good and one customer was referring to a retail location in newyork.
Damn that's a good price. Lowest on Amazon is $699 right now. Tempted to pull trigger on this but still hesitant after returning my first gnote for screen issues. Let us know if you talk to them tomorrow...
Sent from my SGH-I997 using xda premium
the review is somewhat mixed for the site :x but ppl do get the phone they ordered. some come in perfect, some are locked, some are refurbished etc... so it's a gamble i guess. But since the note is still quiet new now, chance for a refurbished phone is pretty rare i suppose.
drjoeamberd said:
Hi Friends,
Any body tried this website cell2getdotcom. Gnote over there is 620usd plus free shipping and i have found a 25usd coupon as well. When i applied the coupon it was redeemed successfully, but i didnt go on with completing the order. Anybody ever bought anything from them.
I will call them in the morning to find out if they have any retail location. Google customer reviews are good and one customer was referring to a retail location in newyork.
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Google cell2get + fraud.....
i will let everybody know tomorrow. If they have a pickup option in case they have a retail store in newyork, I can go and pick it up.
drjoeamberd said:
i will let everybody know tomorrow. If they have a pickup option in case they have a retail store in newyork, I can go and pick it up.
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Click to collapse
Definitely post back, please. I'd do a pickup too. But from their online rep, I'd wouldn't be surprised by bait 'n switch tactics. Most of the "good" comments are obviously manufactured - eg
Nice company to do business with. I don’t do reviews too often but felt compelled to share my overwhelmingly positive experiences so far these past four purchases. I just want to let everyone know that if you like shopping the old-fashioned way, then this is the way to go, with these folks!
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Be careful!
I don't like the website it seems like they have everything.
Be very cautious of NYC based electronics websites. Unless it's a B&H Photo or other recognized business.
PATIENCE is the key. We have nothing to lose and everything to gain by waiting awhile.
Prices will go down, Development will be more matured, Many more used devices to chose from. Maybe something new comes out that's better. I have never been an early adopter. I respect those who are and love being the first on the block. I have saved hundreds and had far less headache waiting a while. Just bought the wife's SGS II used for $400 with a lot of accessories chargers and batteries, I bought mine used, Warranty new was not an option in the US anyway, May as well buy from someone who made it work for them.
Probably buy a used Note as well.. in a few months or when I see used prices below $500.
I ordered through cell2get, after reading reviews I was nervous. Online it says nothing about being out of stock but after making the charge and ordering it I received an email thanking me for my order. About 2 hours later i received another email stating they were out of stock. The money is still "pending" and I have not been refunded yet.
Edit: After 5 days my money has been refunded to my account.
"Cell2Get is one of the Nation’s largest cell phone retailers and is generally regarded as offering the best contract-free phone deals on the web"
Orrrrr, they could be a crappy fly by night store in Brooklyn that I've never even heard of (I'm from the area). That quote was from their "about" page. Dishonest on the page, dishonest to the customer's face.
Yep, i was on the verge of placing my order until i read the reviews and changed my mind.
Got it on craigslist factory sealed last week for 670 cash. Probably the cheapest you can find
And don't forget to send the link to the cell2get price to convince the craigslist seller to drop the asking price Works like a charm
Or use that link for anyone who promises price matches.
Yesterday I made a trip to the Samsung flagship store in Westfield Centre Stratford City London to buy the Galaxy Note II a day earlier than the official launch day. I have to admit the whole experience was highly disappointing.
Firstly the store was being set up with displays, balloons etc etc just minutes before opening, staff seen scurrying around trying to get everything in place in time. Very unprofessional. When the doors opened, there was little enthusiasm from the staff, we we ordered around by a girl with a clipboard like we were queuing for bread!
There was utter confusion on the price and availability, I had 3 different stories from the staff, some had no knowledge of the device at all. One even said "are you buying it because of all the apps on the App Store" !!!
When we finally found out the true price we were all horrified when we were told the "special pre launch price" was £570 which was a staggering £50 to £70 more expensive than all the online retailers. They eventually listened to angry customers and dropped the price down by £20 but it still wasn't the best deal possible. The grey version was on display but no grey ones in stock.
Party atmosphere consisted of hastily blown up balloons at the entrance and a DJ that was playing music so loud I couldn't hear any of the staff.
The only freebies were bags of Jelly Beans and a cup cake each.
All in all it cost me a lot of money in petrol, parking and Westfield Centre food prices plus the hiked price just to get my phone 1 day early.
Only saving grace was some nice friendly people waiting in the queue and the phone of course is awesome!
But sadly Samsung could learn something from Apple about launch parties. That's not something I say lightly.
Haha yeah I would totally agree with you. I was there myself as well and the staff did not have a clue about the device. There was only one staff who really knew his Samsung stuff. The rest were very apparent temps who had iPhones in their pockets which they reached for to check the time of when their shift ends!
I agree that the only saving grace was the rest of the community who stood in line for the launch. We poked fun at the girls who gave out jelly beans in the blistering cold, laughed at the exclusive price Samsung were offering, teased at the non-availability of the grey version, and sympathised the DJ spinning his music which everyone ignored.
All in all, it was a memorable experience, not because it was so great, but because everyone in the line appreciated the Note 2 and put through the hassle of coming to the flagship store to buy or try out the new device. Everyone there were enthusiasts, unlike Apple lines where people just got it to be cool, Grandma's getting it for their grand kids who didn't know how to appreciate it.
We even had a footballer in line who was raging that there was only the white version in stock. He ran off in a fit after knowing.
What cheeky b****ds. How typical of a British retail outlet to try and fleece the general public with a stupidly high price whilst delivering an atrocious service. I tried to convince my girlfriend that we needed to visit Stratford yesterday but she wasn't having any of it. It sounds like she did me a favour. Sorry you guys had to pay a higher price, though at least it wasn't the price they first asked for. I really don't know why we always get screwed over in this country.
Hope you're having fun phone with your new Notes.
apprentice said:
Yesterday I made a trip to the Samsung flagship store in Westfield Centre Stratford City London to buy the Galaxy Note II a day earlier than the official launch day. I have to admit the whole experience was highly disappointing.
Firstly the store was being set up with displays, balloons etc etc just minutes before opening, staff seen scurrying around trying to get everything in place in time. Very unprofessional. When the doors opened, there was little enthusiasm from the staff, we we ordered around by a girl with a clipboard like we were queuing for bread!
There was utter confusion on the price and availability, I had 3 different stories from the staff, some had no knowledge of the device at all. One even said "are you buying it because of all the apps on the App Store" !!!
When we finally found out the true price we were all horrified when we were told the "special pre launch price" was £570 which was a staggering £50 to £70 more expensive than all the online retailers. They eventually listened to angry customers and dropped the price down by £20 but it still wasn't the best deal possible. The grey version was on display but no grey ones in stock.
Party atmosphere consisted of hastily blown up balloons at the entrance and a DJ that was playing music so loud I couldn't hear any of the staff.
The only freebies were bags of Jelly Beans and a cup cake each.
All in all it cost me a lot of money in petrol, parking and Westfield Centre food prices plus the hiked price just to get my phone 1 day early.
Only saving grace was some nice friendly people waiting in the queue and the phone of course is awesome!
But sadly Samsung could learn something from Apple about launch parties. That's not something I say lightly.
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I don't know what do you expected. Nowadays, people has a smartphone just like has bread everyday. Nothing special.
About the price, I thin you should expect that all the online store raise up their price like iPhone. If you want cheaper one. Just ordered online. You got more choice.
Sent from my GT-I9100 using Tapatalk 2
At least it's availible in your country.... The UK gets EVERY THING first, other than iSh!t.
Sent from my ADR6300 using xda app-developers app
lol...I thought online stores are usually much cheaper than the physical stores, how can you compare them?
Nxxx said:
At least it's availible in your country.... The UK gets EVERY THING first, other than iSh!t.
Sent from my ADR6300 using xda app-developers app
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Well, tell your networks to stop using crappy CDMA technology then.
DMax99 said:
lol...I thought online stores are usually much cheaper than the physical stores, how can you compare them?
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They clearly stated there would be a promotional price for the phone. So YES I DID EXPECT it to be at least as cheap as online. This is a Samsung store, they could quite easily absorb a small loss on each handset sold on this special pre launch one day only.
enchanterchi said:
I don't know what do you expected. Nowadays, people has a smartphone just like has bread everyday. Nothing special.
About the price, I thin you should expect that all the online store raise up their price like iPhone. If you want cheaper one. Just ordered online. You got more choice.
Sent from my GT-I9100 using Tapatalk 2
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I think you are missing my point. I believe the release of a new flagship phone IS 'Something Special' And early buyers who queue for hours outside for it should be rewarded with a discounted price.
I can't understand why you don't believe the Samsung Galaxy Note II isn't special!!
apprentice said:
They clearly stated there would be a promotional price for the phone. So YES I DID EXPECT it to be at least as cheap as online. This is a Samsung store, they could quite easily absorb a small loss on each handset sold on this special pre launch one day only.
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Lol....pre- launch promotion price = as cheap as online store = doesn't really make sense.
Sent from my GT-N7000 using xda premium
DMax99 said:
Lol....pre- launch promotion price = as cheap as online store = doesn't really make sense.
Sent from my GT-N7000 using xda premium
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Why? I have seen Carphonewarehouse and Phones4U match online prices... Why can't Samsung in their OWN store with their OWN product sell at the same price?? Why do you think it's silly??
apprentice said:
Why? I have seen Carphonewarehouse and Phones4U match online prices... Why can't Samsung in their OWN store with their OWN product sell at the same price?? Why do you think it's silly??
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Because I have never seen any OWN stores selling their OWN products at the same price or lower....it may make those resellers business harder.
Sent from my GT-N7000 using xda premium
DMax99 said:
Lol....pre- launch promotion price = as cheap as online store = doesn't really make sense.
Sent from my GT-N7000 using xda premium
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The 3 shop where I picked mine up are selling them for £499 PAYG - Samsung were blatantly taking the piss
nitrowing said:
The 3 shop where I picked mine up are selling them for £499 PAYG - Samsung were blatantly taking the piss
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Exactly! Samsung store made a lot of people angry.
I am very happy with the phone so I guess I shall get over it but I won't be attending a 'launch party' again in the future.
I got my device on Saturday morning, a while two days before the device launched in the rest of the UK and a while day before the launch in the flagship store, very happy with the car phone warehouse, they gave me an early present even though they weren't supposed to launch until the 1st
Sent from my GT-N7100 using xda app-developers app
nitrowing said:
The 3 shop where I picked mine up are selling them for £499 PAYG - Samsung were blatantly taking the piss
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The Note 2's there are locked to 3, so it's not the same as the SIM free ones from the Samsung store. Plus did you get any 3 bloatware at all?
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AjunNg said:
The Note 2's there are locked to 3, so it's not the same as the SIM free ones from the Samsung store. Plus did you get any 3 bloatware at all?
Sent from my GT-N7100 using xda app-developers app
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That would be new, none of the phones I've had from them before were locked - I'll try a mate's SIM when I get the chance...
No bloatware on there (except the standard Samsung crap that I've disabled!).
My iPhone 4 was locked to 3 and I had to pay £15 to have it unlocked by them. I also asked in store just yesterday and they told me the N2's were locked. Though he wasn't convincing. I'd definitely double check with a non-3 SIM.
Sent from my GT-N7100 using xda app-developers app
I was very tempted to go but I'm glad I didn't waste my time, would have been very annoyed. Poor show samsung.
http:// http://androidheadlines.com/2013/05/htc-one-still-not-selling-as-well-as-the-galaxy-s4.html
It's interesting reading this article and the readers posts.
From my experience unless your buying an iPhone or Samsung the sales assistant does not know a thing and will guide you to either if you ask for anything but these 2 brands?
If I try and buy accessories for my HTC One it's almost near impossible as well.
Yesterday I was in Bluewater shopping center in Kent, now until Westfield opened it was the largest shopping center in europe.
I walked from one end of it to the other and there's 2x carphone warehouse, 2x phones4u, 1x EE, 2X O2, 1x Vodafone, 1x independent phone shop.
Now I kid you not I just wanted a replacement case for my phone, no one and I mean no one had one!
What they did have mind is racks of s4 cases! But ironic as it is they didn't have any s4 phones!
When I did enquire they just brushed me off and always gave a negative passing comment.
This I would like to think would not be having a negative effect on their sales but I can bet is has? When I upgraded the sale assistant was 'advising' me to wait 4 weeks for the new Samsung handset as it would be 'worth the wait'.
Has anyone else had experiences like this?
My local cpw prefered the one over the Sony I went in to look at. They suggested waiting for an iphone, I wasn't interested. They only had the car holder available for the one, no cases or anything else. The car holder I bought for £14 less from ebay, shopping around helps.
The shop didn't have a real one as a demo unit, so I bought it without seeing one. Glad I did though
jiggle_ said:
My local cpw prefered the one over the Sony I went in to look at. They suggested waiting for an iphone, I wasn't interested. They only had the car holder available for the one, no cases or anything else. The car holder I bought for £14 less from ebay, shopping around helps.
The shop didn't have a real one as a demo unit, so I bought it without seeing one. Glad I did though
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I have to agree with both of the above comments. I tried cancelling my contract via retentions and wanted to ask for deals on the HTC one. All I gotwas deals on cheap ass phones and when I asked about deals on the HTC one they realised I wanted something high end and said I could pre order the s4 or the iPhone is a good phone. I was like.... No .... I'm interested in the HTC one. Sure enough any "deals" were the same as a new customer could get by goinng through the website! Needless to say I got my Pac code and left.
The retentions guy and subsequent calls had no interest in offering the HTC one at all and like mentioned above. It's either Samsung or iPhone they offer people. Unless people see the one for themselves and don't get swade by the sales people HTC will miss a lot of sales due to the sales pitch of customer reps pushing other brands instead of being impartial like they claim to be!!
Can anyone tell us whether commission or sales bonuses etc have a bearing on this?
Sent from my HTC One using xda app-developers app
Yes I noticed this too, already when I was deciding on buying a desire and wanted to see some all sales assistants always wanted to show me the sgs too.
Anyway Samsung is smart I saw they make a lot of accessories for their phones too. I still haven't found a pouch for my One and indeed lots of accessories for the sgs4 even when it hadn't even been released.
One assistant though assured me none of the pouches would fit because he had tried them for his own One.
jamiee6610 said:
Has anyone else had experiences like this?
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It's a shop assistant.
It knows less than you do but is convinced that it knows more.
See also record shops and hi-fi shops.
Clothes shop assistants are the opposite because they always know you look a total spunt in what you've chosen to wear but will never tell you.
Avoid shop assistants.
Maybe we should make HTC aware of our experiences if this is happening to us I wonder how many more it happened to?
Surely this has to be having some impact on their sales?
I was in Carphone Warehouse the other day; a couple in front of me were wanting to Upgrade there HTC Incredible S, first of all the assistant kept calling it the One S, obviously not having a clue what phone they were on about. Secondly the couple said they were preferable looking for another HTC and the assistant came out with "oh I wouldn't bother, Samsung is what everyone wants and should have now" and tried to tie them down to a S2 for 2 years.
This isn't the first time I've seen Carphone Warehouse and there Samsung biased. It's ridiculous. After they were gone and I finally got served, I told her the One was the best phone I'd ever used and not everyone "wants a Samsung" she didn't have much to say this time around.
UOKM8 said:
I was in Carphone Warehouse the other day; a couple in front of me were wanting to Upgrade there HTC Incredible S, first of all the assistant kept calling it the One S, obviously not having a clue what phone they were on about. Secondly the couple said they were preferable looking for another HTC and the assistant came out with "oh I wouldn't bother, Samsung is what everyone wants and should have now" and tried to tie them down to a S2 for 2 years.
This isn't the first time I've seen Carphone Warehouse and there Samsung biased. It's ridiculous. After they were gone and I finally got served, I told her the One was the best phone I'd ever used and not everyone "wants a Samsung" she didn't have much to say this time around.
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This behaviour is quiet concerning, I took the time to email them yyesterday after reading the replies.
I have to ask how damaging must this been to a company like HTC who right now are on the ropes?
Well its taken 4 high streets, 1 retail park and 2 shopping centres but i managed to find a case!
O2 had 3 in stock, they said the only get a few at a time because of lack of interest, again asked why didnt i wait for the SG4?
I remembered after I posted, I went to cpw 3 times altogether, first time I was told the phone was free with the contract I wanted. But my gf was moaning so we left. I went back just before the shop closed but then found I needed to pay a bit towards it. I didn't have any money on me.
I went back the following morning, the nice girl told me they where out of stock. I said you had them last night when you closed, can you check.
The nice girl came back with the phone I wonder how many other customers where turned away. If I hadn't insisted they had them I would have left without it.
HTC could do with better support from retailers
Samsung offer very large subsidies/rewards to retailers who sell their phones especially the flagship model which is maybe why everyone gets redirected to those phones. Also HTC brand awareness is not as strong as Samsung or Apple whose marketing budget is ridiculous! Samsung have released several adverts for the S4, especially in America where as I can only just remember the HTC one advert.
I know HTC in America have started offering vouchers or cash back to customers who buy their phone so may be more ONES will be sold in the future.
posted from a month ago, but While I was at the At&t store, Really surprised how:
A): not a single person was looking at the 3 HTC ones they had displayed -the guy couldn't even find them through the sea of other phones. I barely noticed them and showed him where they were - after I finally found them. No one there seemed to know anything about the phone either. Was there for an hour and NO ONE (except me) even looked at one and there were probably 30-40 people there. Funny thing is i thought there would be a crowd and id have to fight for one. SADLY was a breeze. This was the first week they were out.The store was litered with samsung, apple and LG.
And B): the ONE display was facing the back of the store and was no where even remotely visible to anyone that could walk in. Not even noticeable unless you knew that the phone was aluminum and knew exactly what you were looking for.
you expect too much from these shops
its like expecting camera advice in pcworld
they have heaps of phones and want to sell the latest, because these have the highest margins
the CPW i went into were quite sanguine about the one vs s4, the assistant said the one is nicer and they were roughly selling 50/50
i eventually bought it from a phones4u as it was cheaper and they weren't umming and arring about selling one off contract
There are two things about this issue.
First of all, not all of the sellers have tech knowledge good enough and yes it doesn't make sense. BUT, it is kinda understandable. I mean, there will be someone else there who can help you.
But what really annoys me had happened to me a few days ago. I was in a biiiig techmarket, comparing XZ, S4 and One, and some stupid sales assistant came and was like "omg why are you checking them just buy s4 rest is crap"
Even if what he said was true, this was the most annoying thing i've ever heard from a sales assistant. You are only there to inform, noone cares about your subjective comments. I'd have fired him right away.
Two largest T-mobile centres here and another operator (3 total) never heard of One, still don't have it and don't know when will it arrive. They all redirect me to information about One S, SV, etc.
People are raging like nuts here, spamming T-mobile and HTC pages on Facebook, etc.
Consequences of bad marketing...
I work at Cpw and I do my best to promote the one. We only have two types of cases and at least 6 different for the s4
verminatorno5 said:
I work at Cpw and I do my best to promote the one. We only have two types of cases and at least 6 different for the s4
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The sales assistant that helped me with my One today complained about same thing. He said that HTC One is the "not so popular" big gun. He said they don't have any accessories yet, not even from HTC.
Oh well, at least the phone is sooo good this time.
I just picked up my One yesterday.
I walked into the Telus store and asked the salesman what he would recommend in an android phone and the first one he showed me was the HTC One!
Also the Nexus 4 was recommended as well.
He barely mentioned the SG4. It was tucked away with the rest of the phones but the One was right in front of the door as you walked in and couldn't miss it if you tried.
When asked what phone he would use, he picked the HTC One.
Things are looking up.