[Q] The moment I get to my door... NO SIGNAL - Nexus S General

So I got the Nexus S yesterday and LOVE everything about it.
I'm unable to get any acceptable reception inside my apartment (on the lowest level of a three story complex thats surrounded by other apartments).
I live in Hermosa Beach, CA and TMO says I have good coverage here... and they're right... because once i walk outside I'm blazing... like literally once I'm outside my door... what gives??? How can I go from 3G 4 bars lit up in green to that stupid EDGE with one bar... lucky to be green... or no reception at all.
Will I be stuck with not being able to use my phone inside my apartment? I called TMO and they are sending someone out here to check the reception I guess... but I'm stuck using WiFi inside my apartment without being able to use the phone.
Anyone else experience similar issues like that? My sprint phone never did this.

look into getting a signal repeater or something

T-Mobile definitely has issues penetrating buildings, in my opinion. Both my home and one of the two work-sites I frequent are almost dead-zones on T-Mo.
I purchased one of those zBoost cell repeaters for my home, which greatly improves reception, but you need to be able to run a cable to an outside antenna for best results.
Here's an Amazon link for a starting point to different models: http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias=mobile&field-keywords=zboost+tmobile&x=0&y=0
That said, it's ridiculous to have to pay $250 to get your cell signal. I only did it because the one I got does both AT&T and T-Mo frequencies (not T-Mo 3G, though) and my AT&T phones can get signal inside the house, but just barely.

I too have issues in buildings not necessarily my house but businesses

This is a T-Mobile issue. Not a nexus issue. Also is not a new issue.
Sent from my Nexus S using XDA App

cpcrazyfly said:
This is a T-Mobile issue. Not a nexus issue. Also is not a new issue.
Sent from my Nexus S using XDA App
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Technically correct, but if the Nexus S is your first T-Mobile phone, you might not know this. It would be easy to think the NS has a poor antenna. It's a valid question to ask, in my opinion.

redhatyellow said:
So I got the Nexus S yesterday and LOVE everything about it.
I'm unable to get any acceptable reception inside my apartment (on the lowest level of a three story complex thats surrounded by other apartments).
I live in Hermosa Beach, CA and TMO says I have good coverage here... and they're right... because once i walk outside I'm blazing... like literally once I'm outside my door... what gives??? How can I go from 3G 4 bars lit up in green to that stupid EDGE with one bar... lucky to be green... or no reception at all.
Will I be stuck with not being able to use my phone inside my apartment? I called TMO and they are sending someone out here to check the reception I guess... but I'm stuck using WiFi inside my apartment without being able to use the phone.
Anyone else experience similar issues like that? My sprint phone never did this.
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Click to collapse
This is just a fundamental issue with the frequencies t-mobile uses for their 3g network, 1700 and 2100mHz. Those have poor building penetration vs for example lower bands like the 850mHz on ATT which penetrates buildings much stronger. It requires them to build towers closer together but that isn't always possible, its hard enough to get towers up as it is.
This is one reason I've tried to stay on ATT 3g as their 3g band performs much better in these situations, when its available.

distortedloop said:
T-Mobile definitely has issues penetrating buildings, in my opinion. Both my home and one of the two work-sites I frequent are almost dead-zones on T-Mo.
I purchased one of those zBoost cell repeaters for my home, which greatly improves reception, but you need to be able to run a cable to an outside antenna for best results.
Here's an Amazon link for a starting point to different models:
That said, it's ridiculous to have to pay $250 to get your cell signal. I only did it because the one I got does both AT&T and T-Mo frequencies (not T-Mo 3G, though) and my AT&T phones can get signal inside the house, but just barely.
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Do you think TMO will provide this for me? Have people got TMO to do this before?
And yeah, I know this isn't a NS issue... I LOVE THE NS -- MY FAV PHONE OF ALL TIME!!, but i am new to TMO and love them as well EXCEPT for inside my house !!
Has anyone ever got TMO to provide better reception inside their home?? You would think they would provide people with like wireless routers for their homes!

I had the G1, Nexus One, G2, and MT4G before the Nexus S and have to say that the Nexus S gets hands down the best reception in my apartment.
The G1 was worthless, the N1, G2, and MT4G were pretty much on par but only got reception in certain parts of the apartment which means I couldn't move very much when on the phone (unless when on wifi calling of course).
The Nexus S has reception everywhere in my apartment with superior call quality throughout. Very impressed with it so far. T-mobile still sucks inside buildings but you're better off with the Nexus S than other T-mobile devices.
Sent from my Nexus S using XDA App

find another place lol
why you are living deep down under. afraid of nuke or something ?

Also, I live in Los Angeles and we've been having lots of rain here... will that affect reception at all?
And what about femtocell technology? Does TMO use it??

redhatyellow said:
Also, I live in Los Angeles and we've been having lots of rain here... will that affect reception at all?
And what about femtocell technology? Does TMO use it??
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Im about an hour away from you and the rain is horrible but i havent had any issues...
and I dont think they do

LOL! I cannot stop laughing reading this comment
ll_l_x_l_ll said:
find another place lol
why you are living deep down under. afraid of nuke or something ?
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Click to collapse

Rain seems to be affecting my T mobile service, I'm in the valley and areas I normally get 3g on have been edge or no service since the rain storms began.
Sent from my Nexus S using XDA App

Hopefully someone will port the tmobile wifi app to the nexus s. I may return mine and wait for it because I don't want to keep switching phones at home because one has the ability for wifi calling and the other doesnt.
Also I have tried sip calling to no avail on both nexuses.
Sent from my Nexus One using XDA App

Rain is known to sometimes cause interference with reception; I notice this as well in NYC. I have noticed that the Nexus S is pretty good at keeping the signal alive, certainly better than my N1 or Vibrant.
To improve your reception, set the phone to airplane mode and then turn it off a few seconds later to get the closest towers. Also call 611 and ask them to reset your phone on the network from their end. Surprisingly, this sometimes does help. As someone said previously, the higher the band (2100 mhz for Tmo 3G), the worse penetration is unfortunately. I think Tmo stopped selling their repeaters earlier this year or last year (hotspot @ home).

I tweeted on Sunday my dissatisfaction with T-Mobile service. I was 75' outside one of their own stores in an area marked as 3G on their maps, couldn't get data at all inside another store, couldn't get better than EDGE outside in the parking lot.
Their reply was to try a new SIM. The SIM I have is from my N1 original, it's not even a year old. Anyone think it's worth the effort swapping? Do SIMS actually "wear out" that fast?
I suspect that's one of those "we don't really have an answer or fix, but give the customer something to try so we look proactive" kind of answers. LOL

have you tried setting up SIP + GVoice over Wifi?
This doesn't resolve the tmobile issue, but at least you can make and receive calls on wifi without eating up your minutes...
It's not ideal, but it works.
http://forum.xda-developers.com/showthread.php?t=877879

My friend had this problem with his ATT phones. He contacted them, *****ed, and they set up one of those repeaters in his apartment. He's the only one that could log into it and set up a filter to use only phones he registers. Maybe you can talk to Tmobile about this, though I'm not sure if they're eager to give everyone these things (or if Tmobile even gives them).

Related

N1 reception on T-Mobile

Does anyone else have trouble with T-Mobile reception in office buildings? In particular concrete block buildings.
The reason I ask is because I have good reception most places in town. However, when I go in one of our office buildings, that is primarily concrete, I have no service. But always had AT&T service on my iPhone. In my office (different building) I get good signal, but I have a lot of windows.
T-Mobile has just added coverage in this area in the past 6 months and just launched 3g in December.
Same problem for me.
TMO + N1 = serious problems with 3G right now. checking out the google phone support forums says that they are aware of the problem, and are looking for a fix.
Even if other TMO phones have good signal using the same SIM in a separate phone, the N1 is experiencing issues.
No problem at all in Chicagoland. I was all over the place today and yesterday. Only lost a spot in one pace. Known issue with ALL carriers. In between 2 lakes in the middle of forest preserve. No cell towers around. No complaints. No more drop calls like AT&T.
Every phone I've had on T-Mobile has had low reception in certain stores like Target or Macy's.
timothydonohue said:
TMO + N1 = serious problems with 3G right now. checking out the google phone support forums says that they are aware of the problem, and are looking for a fix.
Even if other TMO phones have good signal using the same SIM in a separate phone, the N1 is experiencing issues.
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I am not actually having the 3g issue that seems to be going around. My problem is that I loose all reception in buildings.
LOL, well, that's just the way it's gonna go with radios. some companies have bouncers inside certain facilities that facilitate reception, other's wont. the hospital in which i work has sprint relays all the way through it. most other devices wont' work, because it's inside of a big metal and brick structure. just the way radios work
timothydonohue said:
LOL, well, that's just the way it's gonna go with radios. some companies have bouncers inside certain facilities that facilitate reception, other's wont. the hospital in which i work has sprint relays all the way through it. most other devices wont' work, because it's inside of a big metal and brick structure. just the way radios work
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Most older facilities just act as huge Faraday cages. Its fun when you work for a wireless engineer and your building was built in the early 40s and everything is just screwed up when you want to do large scale tests.
timothydonohue said:
LOL, well, that's just the way it's gonna go with radios. some companies have bouncers inside certain facilities that facilitate reception, other's wont. the hospital in which i work has sprint relays all the way through it. most other devices wont' work, because it's inside of a big metal and brick structure. just the way radios work
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Read all the way through to see if somebody was going to mention repeaters and how generally cell's shouldn't work in big building without 'em. Looks like you beat me to it. lol
iVisionX01 said:
Every phone I've had on T-Mobile has had low reception in certain stores like Target or Macy's.
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They want you to buy more and talk less lol.
david1171 said:
They want you to buy more and talk less lol.
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Well I found out how to talk more for free. Thanks to sipdroid, gizmo5, and google voice. Now when I am in this office I receive my calls on the sipdroid client, which integrates very nicely.
My G1 was great @ my job, but the nexus is kind of a hassle when it comes to having extended conversations there. Keeps cutting in and out. I have so much trouble making clear calls, although 3G works great...
Nope. No problem here in NYC. I work in an old renovated factroy building and those are pretty solid buildings with plenty of concrete and even going into the service elevator I still have 2-3 bars and 3G. Not sure where eople who are complaining about their reception but traveled to several major cities and never had a problem...San Fran, Boston, Chicago, Santa Fe...I can still hear ya.
I am in east Texas where T-Mobile's footprint is small. When the G1 came out I ordered one, but had to return it and cancel service with T-mobile because of their service. They only had gprs in town and absolutely nothing outside of town. Before ordering the N1 I double checked all of T-Mobiles coverage maps and it indicated that there had been vast improvements in coverage, and they launched 3g just before Christmas. So I bought the N1. I get good coverage in most areas of town, but there are a lot of dead spots. If I have 3 bars or less outdoors, walking indoors completely kills my signal. I have noticed that for some reason T-Mobile's signal does not penetrate buildings as well as AT&T's signal. I came from an iPhone 3g, and always had full signal in these buildings.
Also, there is absolutely no Edge on T-Mobile's network in East Texas. It is either 3G or gprs. And the 3g is quite slow (300k max) compared to AT&T 3g speeds (avg 1Mb). In the first 14 days I did not go any where but my main office, which is a stone's throw from a tower, and home, so I did not notice the coverage issue. I saw Edge once while roaming the other day, that is it.
In Houston Downtown I have trouble with reception in buildings. AT&T had issues too, but it doesnt seem like they were as bad.
What pisses me off is when I am in a phone call and the N1 switches from 3g to edge I lose the call.

weak 3g reception?

especially from a g1 user's perspective, for me it seems the slide has noticably worse 3g reception; anyone else notice the same?
Yes it does, I'm sure t-mobile will send out radio firmware updates as they did for the g1. I know the last one gave me a big boost. For now you can choose for it to use 3g only and you'll see a lot less dropping to edge, I have mine set like this and sometimes have very low signal but haven't found a spot yet where it was completely dead.
Hmm, that's weird. I used to have the G1 and as soon as I clapped my hand due to my phone getting atleast 1bar of 3G signal it would drop to E. Which meant me not clapping anymore. But with this phone I am clapping once again.
turboyo said:
Yes it does, I'm sure t-mobile will send out radio firmware updates as they did for the g1. I know the last one gave me a big boost. For now you can choose for it to use 3g only and you'll see a lot less dropping to edge, I have mine set like this and sometimes have very low signal but haven't found a spot yet where it was completely dead.
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as I understood the g1 radio update mainly made the phone hold onto a weaker 3g signal longer rather than any substantial improvement in overall reception; where I work I get no signal at all if I lock 3g only whereas with my g1 I had nearly 100% 3g uptime, the g1 might not have been state of the art but it's cell radio sure was pretty impressive compared to every other phone I've owned
i get better reception than what i did with my mytouch 3g and way better uplaod and download speeds to
N1M1TZ said:
Hmm, that's weird. I used to have the G1 and as soon as I clapped my hand due to my phone getting atleast 1bar of 3G signal it would drop to E. Which meant me not clapping anymore. But with this phone I am clapping once again.
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I second this, my G1 gets crappy 3G reception even on the most recent radio. I'm picking up my MT3GS tomorrow.
My G1 was next to my old Razr in having near perfect signal. My slide drops out of 3G quite often, even at my house sitting right next to my wife with my old G1 that is still on 3G.
I've noticed this. It seems to have horrible horrible 3g reception. I was in a tiny guard shack, maybe 10'x10', walls were thin, and most of the side walls were made of glass patio doors. Inside the shack I would get E all the time, I could literally step 6" outside of the shack, right on the curb, and I'd get 4 bars of 3G.
in my building i get 3g in the elevator, must be practically living right under a tower!!
my AT&T phones used to drop the signal as soon as the elevator doors closed.
Upstate NY here and I'm getting the in/out 3G with Tmo, wish they would get their 3G working right before even trying to consider releasing 4G (as I was told by a rep)
My phone can drop in and out of 3G and 2G. If u put the phone on wcdma only it doesn't happen. Mine will hold 3G all day long without a problem and it downstairs burn as much battery either.
-------------------------------------
Sent via the XDA Tapatalk App
Sorry double post
a few question:
Does anyone know when the radio update will be available?
How does one go about getting the radio update?
Will the radio update work on a rooted phone?
Thanks.
Really??
Are you kidding me??!! I am so surprised (and disappointed) to read this.
First, the Nexus One, then the HD2 (which I owned), and now the MyTouch Slide?? I think I even heard that the Incredible having these issues.
What is it with HTC phones losing reception?
It's one of the reasons (but not the only one) I returned the HD2. I've been strongly considering the MyTouch Slide, but after hearing this, I have to scratch it off the list until/if/when they fix it.
For those who already own this phone, I sincerely hope they fix it for you.
I've noticed weaker 3G speeds also while at work. I've just activated wcdma only it's a lot better now, but I'm at home right now, so I'll post an update tomorrow to see of it is better at work
Sent from my T-Mobile myTouch 3G Slide using XDA App
I've noticed it really sucks. I'm sitting in my kitchen right now, where I always had a strong 3G signal on my G1, yet now I don't have one. If Tmobile doesn't fix this soon, I'm considering canceling my contract and going elsewhere.
Ive been having issues for the past 2 months or so (dating back to the G1 btw) where Id be on 3G with full service surfing the internet then everything would stop loading, Id drop down to GPRS and it would stay like that for a few minutes. Then 3G would pick back up again.
Ive been having that issue ever since they started rolling out HSPA+. The TMO reps keep saying that it shouldnt happen, but it is. And not just on my phone. My brothers G1 and now his slide did the same thing and my friends MT3G did it as well.
And this issue isnt in a localized area. Its happening all over VA. Im a roving technician and I get this issue wherever 3G is. If the area only offers Edge, I dont have any issues. When the 3G holds though, its decently quick (check signature).
/rant
Thongvilay said:
Upstate NY here and I'm getting the in/out 3G with Tmo, wish they would get their 3G working right before even trying to consider releasing 4G (as I was told by a rep)
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Tmobile isn't releasing 4g, is expanding its HSPA+ network, which is technically faster than 4g. Be careful when you ask the reps anything. I have had reps tell me things that I know for a fact weren't true but majority of them don't know any better.
Sent from my T-Mobile myTouch 3G Slide using XDA App
laphoneuser said:
It's one of the reasons (but not the only one) I returned the HD2. I've been strongly considering the MyTouch Slide, but after hearing this, I have to scratch it off the list until/if/when they fix it.
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Take what you read here with a grain if salt. Yes some people experience some 3g coverage issues but that doesn't affect everyone and there are a lot of factors to consider. Nonetheless, if you scratch this phone off your list, you'd be missing out on a great device.
Sent from my T-Mobile myTouch 3G Slide using XDA App
forgot about this thread... turns out due to some strange coincidence at the time I first bought my slide the cell tower where I worked went on the fritz and the tech people weren't updated on it yet. I have 3g again at work but still notice that I drop to edge a bit more often than with my old g1... and the data works absolutely horridly on edge with latency issues and timeouts that the g1 never did. oh well, still a solid device although I have my upgrade credit saved for whatever emerald/vision/vanguard madness TMO has planned for this fall

Vibrant signal strength -110 :((

I do not know why but i get extremely poor signal with my new vibrant and T-mobile at my house. Outside the house and inside it is averaging - 110 db. My work is 1.5 miles away and I get 4-5 bars and excellent signal and 3G. T-mobile store is 1 mile away and i get excellent service there... Even 4G is offered in my area.
I called tech support, first they told me i had an old sim card, so today I changed the sim, but that did not help. I called them again, all they did is take me off the system and add me back on, did a test call, i received the call and that was it. Am I stuck with poor service or it is the the vibrant that is too sensitive.
I am looking at the signal strength at work now, and again, I work 1.5 miles away from my house, literary straight down the road.. I am getting -65 to -75 db with full 5 bars. When I hold it with my left hand supposedly blocking the antenna, I get a drop of -5 db, but it still stray very strong..
So I guess, it is not a phone issue. It is definitely Tmobile and their crappy signal!
azsamsancho said:
I do not know why but i get extremely poor signal with my new vibrant and T-mobile at my house. Outside the house and inside it is averaging - 110 db. My work is 1.5 miles away and I get 4-5 bars and excellent signal and 3G. T-mobile store is 1 mile away and i get excellent service there... Even 4G is offered in my area.
I called tech support, first they told me i had an old sim card, so today I changed the sim, but that did not help. I called them again, all they did is take me off the system and add me back on, did a test call, i received the call and that was it. Am I stuck with poor service or it is the the vibrant that is too sensitive.
Click to expand...
Click to collapse
azsamsancho said:
I am looking at the signal strength at work now, and again, I work 1.5 miles away from my house, literary straight down the road.. I am getting -65 to -75 db with full 5 bars. When I hold it with my left hand supposedly blocking the antenna, I get a drop of -5 db, but it still stray very strong..
So I guess, it is not a phone issue. It is definitely Tmobile and their crappy signal!
Click to expand...
Click to collapse
Do you want XDA crew come and hug you?
Which baseband are you running? JFD, JI2 or JI6?
azsamsancho said:
I am looking at the signal strength at work now, and again, I work 1.5 miles away from my house, literary straight down the road.. I am getting -65 to -75 db with full 5 bars. When I hold it with my left hand supposedly blocking the antenna, I get a drop of -5 db, but it still stray very strong..
So I guess, it is not a phone issue. It is definitely Tmobile and their crappy signal!
Click to expand...
Click to collapse
what rom are you running? What you're describing seems to be similar to what happened with the original vibrant radio.
Group hug aside
The above comments are excellent. Check what radio you are running. Then, check your tower locations
I am on an Island and there are places that every carrier has problems covering here. Not sure why it is that way but, that is the way it is. T mobile is pretty good on a whole compared to ATT and the others.
lqaddict said:
Which baseband are you running? JFD, JI2 or JI6?
Click to expand...
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I was running stock at first, and then I upgraded to JI6 as it supposedly improves the signal.. i seem to have had some improvement but still extremely poor service at or around my house. last night as a test, I called my work and left a voicemail. When I got to work, I saw a missed call, but no voicemail!
The scary part is reliability, not being able to rely on important calls/voicemails to my phone. I tried to use google voice at least the voicemails to be covered, but I found out that google voice is not reliable either, a couple of times already it tells 'Cannot leave a voicemail servers are busy" something like that.. It is insane, and I have 4G in my area!
Have you tried another phone?
lqaddict said:
Have you tried another phone?
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I have not because I do not have another T-mobile phone. I used to be with AT&T for years and I never ever had a an issue with reception.
azsamsancho said:
I have not because I do not have another T-mobile phone. I used to be with AT&T for years and I never ever had a an issue with reception.
Click to expand...
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it could be that your place is under a sub-optimal coverage for TMO.
Without a second phone to try there is little you can do to confirm or deny it.
azsamsancho said:
I have not because I do not have another T-mobile phone. I used to be with AT&T for years and I never ever had a an issue with reception.
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lol isn't obvious to you yet that AT&T network has wider coverage than T-Mobile? T-Mobile is still building out their 3G network, they still don't have the type of coverage AT&T have. I suggest you unlock you Vibrant and go back to AT&T if your not on a contract. Otherwise you will just have hope T-Mobile cares about coverage than SPEED.
I love T-Mobile but their coverage have me on the edge at times.
ram130 said:
lol isn't obvious to you yet that AT&T network has wider coverage than T-Mobile? T-Mobile is still building out their 3G network, they still don't have the type of coverage AT&T have. I suggest you unlock you Vibrant and go back to AT&T if your not on a contract. Otherwise you will just have hope T-Mobile cares about coverage than SPEED.
I love T-Mobile but their coverage have me on the edge at times.
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Click to collapse
I unlocked the phone, but I can't go back to AT&T right, I will have to cancel the 2-year Tmobile contract and return the phone as well..
azsamsancho said:
I unlocked the phone, but I can't go back to AT&T right, I will have to cancel the 2-year Tmobile contract and return the phone as well..
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Click to collapse
Well I guess you have some bad luck. Looks like your stuck until T-Mobile does something, which can take upto two years either way...I wish you luck.
Have tried switching to EDGE?
I had the same signal quality problems and switched to att as a result. Problems resolved and I still have my beloved Vibrant.
Sent from my SGH-T959 using XDA App
ram130 said:
lol isn't obvious to you yet that AT&T network has wider coverage than T-Mobile? T-Mobile is still building out their 3G network, they still don't have the type of coverage AT&T have. I suggest you unlock you Vibrant and go back to AT&T if your not on a contract. Otherwise you will just have hope T-Mobile cares about coverage than SPEED.
I love T-Mobile but their coverage have me on the edge at times.
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I'm sorry, but that's the stupidest generalization i've seen here in a long time.
While T-Mobile is building out coverage, there are many areas that they serve and ATT doesn't (cheyenne, wyoming), and where TMO brought 3g first (peoria, IL; manhattan, ks).
If you don't like their coverage, then switch. But don't make silly generalizations based upon talking points from 5 years ago. Coverage is ALWAYS subjective.
I usually sit around -105dBm and I'm in Sacramento where supposedly HSPA+ was just rolled out (I know I can't get HSPA+, but I thought it was supposed to improve the network here )
So I feel your pain...
reuthermonkey said:
I'm sorry, but that's the stupidest generalization i've seen here in a long time.
While T-Mobile is building out coverage, there are many areas that they serve and ATT doesn't (cheyenne, wyoming), and where TMO brought 3g first (peoria, IL; manhattan, ks).
If you don't like their coverage, then switch. But don't make silly generalizations based upon talking points from 5 years ago. Coverage is ALWAYS subjective.
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Hey it's the facts..t-mobile network is still "spotty"...stop making them seem like god, they cover 96% while AT&T has 97%,,We don't even want to mention Verizon..but hey, nothing is perfect, it's just what's best in your area.
ram130 said:
Have tried switching to EDGE?
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Click to collapse
Yes, I did experiment with EDGE (GSM only) setting. It seems to be a bit better -100 dB (compared to the -110 dB I get on 3G).
I know Tmobile has less than perfect coverage, but I think it is extremely unfortunate that a mile from my house networks are blazing fast. My 3G is super fast and internet pages load very, very quickly. I do not live in a mountain area either..
I guess I will have to live with it. Use hands free to talk when I am at home so antenna is not blocked.. and use google voice for voicemail so important calls are not lost. if gogole voice fails, at least ppl won't be able to leave voicemail, and thus forcing them to call me back..
azsamsancho said:
Yes, I did experiment with EDGE (GSM only) setting. It seems to be a bit better -100 dB (compared to the -110 dB I get on 3G).
I know Tmobile has less than perfect coverage, but I think it is extremely unfortunate that a mile from my house networks are blazing fast. My 3G is super fast and internet pages load very, very quickly. I do not live in a mountain area either..
I guess I will have to live with it. Use hands free to talk when I am at home so antenna is not blocked.. and use google voice for voicemail so important calls are not lost. if gogole voice fails, at least ppl won't be able to leave voicemail, and thus forcing them to call me back..
Click to expand...
Click to collapse
Funny, I use Google Voice for all my voicemails and never got the error you had..oh well..i wish you luck
You may try returning it for a G2. TMo is supposed to release Wifi calling for it soon. It's probably coming to the Vibrant too, but I doubt before 2.2 is released.
Kubernetes said:
You may try returning it for a G2. TMo is supposed to release Wifi calling for it soon. It's probably coming to the Vibrant too, but I doubt before 2.2 is released.
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I am still within my 14-days (until tomorrow), but the problem is I did not buy directly from Tmobile. I bought from online retailer so I cannot just go and swap phones I think. I think if I can back out of the contract and keep the phone and go to AT&T might be a good option (not sure how good the 2 GB data limit is)..

[Q] Reception/Connection issues severe/widespread?

Hi G2 users. I'm torn about buying this phone. I've played with it at the store and love the keyboard, speed, looks, and build quality. However, I've seen comments in this forum and others and in some reviews that the G2 has difficulty getting/maintaining a signal. (I've seen similar reports for the desire z). Though, it does seem like these reports were more common in October than in November. Was the issue addressed (by updates or replacement hardware?) or did users just get used to the issue and decide to focus on the phone's strengths? Or, was the issue never that widespread to begin with?
No matter how great the features of the G2 are, I don't think I could put up with the frustration of not being able to depend on it working when I needed it to. So, what's your experience been? (Interested in everyone's experiences, but would especially love to hear any comments from anyone in the New York City area.)
Also, as I'm new to T-Mobile, I'm curious if building penetration at such high frequencies is an issue I should be concerned about. I know Sprint's Wi-Max is using even higher frequencies, but I've read some very daunting tales about it's lack of building penetration.
Thanks very much for your help.
My experience has been meh. WiFi calling has made my experience better than I could ever have hoped for though.
Any signal issues are probably t-mobile's fault IMO.
Sent from my T-Mobile G2 running Cyanogenmod.
I have a TP2 and a G2.. the TP2 has better reception than the G2.. the G2 slips a bit from the TP2.. with my TP2 inside my house, i will always have 4 bars (max).. with my G2, it'll switch between 3 & 4 bars.
also, it seems like data connection hangs randomly at times (data icon (H) stays lit tho).. not sure why this happens.. i don't have random data hang ups with my TP2.
My G2 has had absolutely worthless internet lately. I am getting quite pissed off that I'm spending the money on a data plan, I understand it sucks in my house, but when I am out around town I still barely get a signal. I'm literally getting speeds like 15kbps.
theratdude64 said:
My G2 has had absolutely worthless internet lately. I am getting quite pissed off that I'm spending the money on a data plan, I understand it sucks in my house, but when I am out around town I still barely get a signal. I'm literally getting speeds like 15kbps.
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u must be away from a HSPA+ tower.. i pull in 8mbps with my G2.
It used to do about 3500 down was my best... now it's WORTHLESS. I can barely even check a website for a phone number all over town where it used to work.
theratdude64 said:
It used to do about 3500 down was my best... now it's WORTHLESS. I can barely even check a website for a phone number all over town where it used to work.
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must be your towers.. they might be temporarily down, or your being throttled until your next billing cycle.
I just switched from a Nexus One, which can't hold a single worth crap. My G2 hasn't switched to EDGE at all and I get great speeds on HSPA+. Granted, T-Mobile has my area fully covered for HSPA+. I haven't taken it up into the mountains, yet, with it being winter here in Utah.
I'm in Brooklyn, so the reception is good outside, but once I get home, where I have only about 1 or 2 bars with edge and 3G, it will drop the signal sometimes. Sometimes even while texting, it will drop the signal, and will have to wait until the phone gains reception to send the message.

Frustrated...

I work and go to school full time so 90% of the time I'm inside of a building. I'm finding that even seated in front of a huge window I have no data signal it just says "emergency calls only" and the wifi is so terribly weak I can't even connect to the campus wifi. Anything I can do to improve this before I consider other options?
Sent from my Nexus S
Bronk93 said:
I work and go to school full time so 90% of the time I'm inside of a building. I'm finding that even seated in front of a huge window I have no data signal it just says "emergency calls only" and the wifi is so terribly weak I can't even connect to the campus wifi. Anything I can do to improve this before I consider other options?
Sent from my Nexus S
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T-Mobile will NEVER be good at building penetration with their current network; it's the high frequencies they use and the lack of close-together towers.
WiFi seems to be hit or miss for people. I have zero issues with WiFi on my phone, but lots of people complain the NS is weak. You might consider a swap if you're still in the remorse period. Other than that, unless you get closer to the WiFi, there's nothing you can (currently) do to the phone that will boost the reception, but software updates might address that (new modem software, etc).
that is the nature of AWS 1700+2100 (t-mobile) signal
some areas are really good, some areas are horrible
i myself i'm victim of that, no much you can do about it, other than to report weak signal areas, so that they can put up more towers to cover the black spots (http://www.youtube.com/watch?v=kAG39jKi0lI)
as for WiFi signal... i don't seem to have that trouble
i can connect to WiFi G and N just fine, fast and strong 3 bars, or 4 bars, but never max
Bronk93 said:
I'm finding that even seated in front of a huge window I have no data signal... and the wifi is so terribly weak I can't even connect to the campus wifi. Anything I can do to improve this before I consider other options?
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I find that I am having the same problem.
The understand network signal issue that "AllGamer" and "distortedloop" mention. But I am came to the Nexus S from a G2. I wanted a purely Google phone and paid for the Nexus S. In the same buildings (Work & School), My G2 would report a stronger WIFI signal.
Any reason for this noted discrepancy? I'm not complaining, just trying to understand and find out if there is a solution.
I think I'm still in my 14 day period, so I may swap it out. But it feels like I've been setting up phone preferences and reinstalling programs for months. I've been through several G2s because of that darn hinge and now another Nexus-S.
Please somebody--- say there's a fix.
I get 2 bars of wifi only 10 feet from my home router even. Im out of my grace period but I have the 10$ a month best buy insurance, could that be used? Sadly I'm looking at the g2 and hd7, some form of reliable data is a must for me.
Sent from my Nexus S
I live in a terrible service area. With my Sprint phone I had to actually go outside to be able to make and receive calls and I live in the Northwest. Its f***ing wet here. On Tmobile I get great service...on my couch only. Its better than having to go outside, and I don't mind it that much to be honest. I just leave my phone on my couch while I'm at home and all is well. As for WiFi, I've never had any issues though I've read about all the people complaining. My wife and I both have great WiFi reception or at the very worst, reception on par with every other phone I've owned. She goes to class inside a concrete building from the 70s and gets fine WiFi and no one on any carrier gets any real cell reception in those buildings.
I don't have experience with any other carrier, so I have no basis for comparison, but I've never found T-Mobile to be particularly bad inside buildings in general. Some are just really bad. I suspect it has a lot to do with the design and materials of the building. I've never had an experience of having such bad coverage by a window, though. Maybe you're only in range of one tower, and the window you're standing at is just on the opposite side of the building from that tower? I dunno.
Thanks for all the feedback fellas. I'm going to see if the best buy insurance will cover a phone swap.
Sent from my Nexus S
It most likely won't. Your best bet would be an exchange if you're within the 30 days or selling the nexus and buying a different phone off contract.
Sent from my SubCyan CM7 Google Nexus S!
zorak950 said:
I don't have experience with any other carrier, so I have no basis for comparison, but I've never found T-Mobile to be particularly bad inside buildings in general. Some are just really bad. I suspect it has a lot to do with the design and materials of the building. I've never had an experience of having such bad coverage by a window, though. Maybe you're only in range of one tower, and the window you're standing at is just on the opposite side of the building from that tower? I dunno.
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T-Mobile's overall service is definitely location-dependent.
I live in the suburbs of Los Angeles. My house is single story, wood frame & 1/2" stucco construction built in the 50s. It's in the "hills", but in direct line of sight of two different towers. One's maybe 3/4 miles, the other just over a mile.
Until a couple of months ago, I could not get any signal in my house, on either voice or data. They did something in the fall and I started getting voice and EDGE, and occasionally I'll get a single bar of 3G in some rooms of the house.
AT&T and Verizon, 5 bars inside my house, but in fairness to T-Mobile, in the early days of the iPhone, I remember having lots of dead spots inside the house with the iPhone.
distortedloop said:
T-Mobile's overall service is definitely location-dependent.
I live in the suburbs of Los Angeles. My house is single story, wood frame & 1/2" stucco construction built in the 50s. It's in the "hills", but in direct line of sight of two different towers. One's maybe 3/4 miles, the other just over a mile.
Until a couple of months ago, I could not get any signal in my house, on either voice or data. They did something in the fall and I started getting voice and EDGE, and occasionally I'll get a single bar of 3G in some rooms of the house.
AT&T and Verizon, 5 bars inside my house, but in fairness to T-Mobile, in the early days of the iPhone, I remember having lots of dead spots inside the house with the iPhone.
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Crazy. I never had a smartphone when I lived in Rochester (MN), so I know nothing about 3G there, but I never had problems with voice calls unless I was in the subway or I buried myself in the core of one of Mayo Clinic's monstrous stone buildings. In Saint Cloud the only place I can recall getting no signal was in the middle of the cinder block labyrinth known as our student union building. In Portland, I get reception pretty much everywhere, though 3G coverage just doesn't exist still in sizable patches outside the city's core.
But yeah, I imagine it's like that with pretty much any carrier; some places, coverage just blows.
I've decided that I am willing to give up my nexus to get service through another carrier with better service in my area. Does anyone have experience with at&t? Does their band allow for better reception in buildings?
Sent from my Nexus S
Yes if you live in an 850mHz area for ATT then building penetration is spectacular. But It's not totally common.
Also I read an ATT version of the nexus s is confirmed now. So that's an option.
I concur with RogerPodacter on AT&T. Their 1900 mhz signal isn't much better at building penetration than T-Mobiles 1700/2100 AWS, but 850 should be. I don't think a lot of areas are actually 850 yet.
If coverage and building penetration are your main concerns, I really feel Verizon is the way to go. Everywhere I hang out that I don't get a signal on either my T-Mo or my AT&T phone, the folks with Verizon are getting good strong coverage. I live and work in the suburbs and surrounding areas of Los Angeles; since cell service is very much dependent on the area you live in with all the companies, your experience may be much different.
Along those lines, I was at Lake Mohave (Bullhead, AZ area) recently, and neither my AT&T i9000, iPhone 4, or T-Mobile Nexus One could get a signal at all for voice or data, but the guys with old original model iPhones were pulling in a signal. Go figure.
My Own Fustration
Hmm...my problem is that 50% of the time when I am on the subway and the signal drops off, when I arrive at the next station, it remains off. There seems to be some kind of glitch (either in the actual OS or else something caused by something I have running in the background) whereby the phone antenna just turns "off", so to speak, and the only way to fix it is to restart the phone.
TokyoGuy said:
Hmm...my problem is that 50% of the time when I am on the subway and the signal drops off, when I arrive at the next station, it remains off. There seems to be some kind of glitch (either in the actual OS or else something caused by something I have running in the background) whereby the phone antenna just turns "off", so to speak, and the only way to fix it is to restart the phone.
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Or you can try turning airplane mode off and on, see if that helps
How would I know which AT&T signal is available in my area?
Sent from my Nexus S
Bronk93 said:
How would I know which AT&T signal is available in my area?
Sent from my Nexus S
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I'm not sure how accurate this is, since it's 2 years old, but it's a good start: http://www.cellularmaps.com/att_850_1900.shtml
distortedloop said:
I'm not sure how accurate this is, since it's 2 years old, but it's a good start: http://www.cellularmaps.com/att_850_1900.shtml
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wow! i'm actually surprised there are less 850 coverage than 1900 areas (according to that map)
on a related note.
wish more Cell phone carriers had this feature
http://www2.windmobile.ca/en/pages/storesandcoverage.aspx
using google map, to check live coverage, and you can report weak spots, so they can build a new tower to cover the weak spots

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