Related
Taken from the official Sprint thread here:
http://community.sprint.com/baw/thread/43883?start=540&tstart=0&reqsorting=dec
"Good news - an update will be released tomorrow 9/30. It will be rolled out over a 4 day period so not everyone will get it on day 1.
I will have the standard MR information (fixes included, rollout schedule, etc) available tomorrow morning and will post it in a new featured thread."
AWESOME!
yea, the day after the 30 days is up for people that bought on the first day, so not really that awesome, lets just pray it fixes the problem. I'm not really optomistic to be honest. Just to convenient to hold off like this.
Second update since release. I do have to admit, it's kind of nice to see Samsung actually supporting a phone for once.
This is great news! And we are getting Cyanogen Mod 6! I couldn't be happier. :-D
robl45 said:
yea, the day after the 30 days is up for people that bought on the first day, so not really that awesome, lets just pray it fixes the problem. I'm not really optomistic to be honest. Just to convenient to hold off like this.
Click to expand...
Click to collapse
While I understand where you're coming from, I agree with styckx that it's just good to see them doing something about it. I do wish they'd acted on this more quickly, but better to roll out a fix now than wait months to release one or not release one at all.
It's crazy to hear people complain about updates from Samsung from my perspective. I'm a Touch pro 1 owner that basically received no updates from Sprint/HTC. And previous to that was the Mogul that went months without an advertised feature (Rev A/GPS). I'm way more wary about HTC than Samsung.
Epic ordered finally here. Was waiting for 10/1.
fooo1 said:
It's crazy to hear people complain about updates from Samsung from my perspective. I'm a Touch pro 1 owner that basically received no updates from Sprint/HTC. And previous to that was the Mogul that went months without an advertised feature (Rev A/GPS). I'm way more wary about HTC than Samsung.
Epic ordered finally here. Was waiting for 10/1.
Click to expand...
Click to collapse
It stems from Samsung's history, mainly with the T-Mobile Behold 2. They advertised that it would be getting Android 2.x then never delivered on their promise and stranded users with 1.6. While HTC has probably been the best manufacturer in terms of supporting their Android phones.
I had a launch day Hero, and I don't think support was the fastest for that either. Most everything I did through XDA and androidforums.<---alot faster than waiting for the manufacturer/carrier to roll out and update.
Just my thoughts...
Chris
cswee1932 said:
I had a launch day Hero, and I don't think support was the fastest for that either. Most everything I did through XDA and androidforums.<---alot faster than waiting for the manufacturer/carrier to roll out and update.
Just my thoughts...
Chris
Click to expand...
Click to collapse
I've read a lot about Samsung after purchasing my Samsung Moment. I found they had a nice history of let downs and lack of support. Then the Moment went on and on without a mention of a fix, or patch, or anything. That was a complete lemon of a phone (data lock ups and unfixable GPS) that Samsung all but abandoned less than a year after launch and still to this day the Moment forums are mainly filled with people trying to fix data lock ups and the GPS. It's ashame really.
Epic was going to be my last run with Samsung, and despite some bumps in the road I've been pleased so far as they are at least taking initiative with this phone it seems. I personally think they have no choice. It's one thing to piss off 1 carriers customers, and another to piss off multiple carriers customers by not supporting a phone.
Hope the support continues.
so you guys are excited that they put out an update that fixed nothing and screwed up the phone? thats great, all it meant is I had to go and uninstall the mediahub crap so my battery life didn't suffer, the gps issue remains, the upload issue will likely remain after this update as well. so that really equates to them doing nothing in my eyes.
I've never experienced a upload cap on my phone. Does anyone know if this update includes other fixes other than just the 3g upload cap?
crajee16 said:
I've never experienced a upload cap on my phone. Does anyone know if this update includes other fixes other than just the 3g upload cap?
Click to expand...
Click to collapse
Have you ran the Speed Test app on 3G? I've yet to see anyone get over a stable 150kbps (sure it bounces upwards towards 200 on occasion but then levels out). From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately. It's hard to believe this to be some sort of coincidence since it's able to be replicated in many different 3G markets across the country.
punzada said:
Have you ran the Speed Test app on 3G? I've yet to see anyone get over a stable 150kbps (sure it bounces upwards towards 200 on occasion but then levels out). From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately. It's hard to believe this to be some sort of coincidence since it's able to be replicated in many different 3G markets across the country.
Click to expand...
Click to collapse
Lol, mine actually goes to like 6000+ for a little while, then dips down to under 50 kbps. Yes, under 50! I have some SpeedTest results that have come in under 20 kbps upload!
Even my 3G speed is horrible. Never over 500 download. I'm looking forward to this. Luckily I am usually either in a WiFi zone or a 4G zone.
punzada said:
From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately.
Click to expand...
Click to collapse
It may seem to be throttling behavior. Ultimately though, those of us aware of how a data radio and associated software *actually works* know full well that it's because the dwarf hamsters spinning in their wheels are, in fact, unionized. Because of the upload tragedy of 2009, in which millions of poor hamsters perished on the Touch Pro 2 because of faulty speed governors installed in the cages, strict regulations were put in place for the Epic, dictating that no hamster may run unsupervised in their wheels, and that they must trade off shifts every 128kB with their spotting partners. It's this switching that causes the fluctuations you observe during the speedtest runs. You may have noticed a bit more heft in the Epic vs say, the Captivate. You might mistakenly believe it's the keyboard, when in fact it is the added weight of the supervisory hamsters.
Another shortfall in communications speed arises because Samsung, to save weight from the added hamsters, decided to use smoke signals as a databus between the CPU and the baseband processor. This was chosen over the "flashing mirrors" approach due to cost and weight issues. This compounds the upload cap problem because as the phone rests in your pocket, it accumulates moisture. The soot particles from the smoke then seed rainclouds, which can interrupt the dataflow between baseband and CPU as the receiver operators duck for cover at a nearby tavern.
So, you see, this is clearly a compound problem. Obviously, this week's update will include a staff of more hamsters, more wheels, and dehumidifiers, all so your phone can shuttle data more efficiently. This is a brilliant feat of engineering, I might add. So, expect your phone to weigh more by the end of the week, though how much more, nobody knows. And please, do post the truth about how the phone's internals really work, punzada... anything else would be a blatant disservice to the hard-working bit-crunchers in your phone.
^^ wat
Also from that thread:
Desi,
I'm on the phone right now with tier 2 support to try to find out what's in the update because this is my last day if I'm going to return the phone and I'm being told that they don't see anything about the battery life, GPS, or this data upload issue in this release.
I know you said that you're putting that information up tomorrow, but I have to make a decision today.
The tech is saying there is NO FIX FOR THE CAP ISSUE FROM SAMSUNG yet or anything to improve the battery.
Click to expand...
Click to collapse
Desi's (admin) reply:
Joe,
The 3G upload issue is definitely in the release.
I doubt the GPS issue is since I just forwarded input from this forum over to engineering for further analysis.
Click to expand...
Click to collapse
I guess we will have to see if it actually fixes anything. But it seems like tier 2 is at least finally aware of (or admitting to) the problem with the upload. Doesn't sound like there will be anything for the battery or GPS though.
GlassGorilla said:
I guess we will have to see if it actually fixes anything. But it seems like tier 2 is at least finally aware of (or admitting to) the problem with the upload. Doesn't sound like there will be anything for the battery or GPS though.
Click to expand...
Click to collapse
Battery and GPS are (for me, anyway) easy workarounds. 3G upload cap is what it is; there's no getting around it other than using wi-fi or 4G (which I can also usually do, but not everyone can).
I'll be happy to have that upload cap fixed if for no other reason than people will quit using it as an excuse to post "should I return my Epic for an Evo?" threads here and elsewhere.
My feeling is the amount of pressure on Sprint had an affect on how hard they pushed samsung.
That and the fact that until a few days ago users were being told for weeks running that no one but they were reporting the problem exacerbated the problem.
So it s a cause for celebration that they are pushing out a fix, but I don't think it is at all established that this would have occurred so soon if it where not for all the noise.
As far as GPS, not only are there problems, but the "advice" given by Sprint: use the unrelated "wireless networking" is an absolute laughable and patronizing dodge.
As others have noted, working around with cold starts or manual resets does fix the main issue.
I have been in contact with the moderator of eh Sprint forum privately some time ago, and he put me in with ADP (ADP, not ADS) on this issue. They are diagnosing it, and have not come to any conclusion other than they have seen the issue themselves.
aero1 said:
My feeling is the amount of pressure on Sprint had an affect on how hard they pushed samsung.
So it s a cause for celebration that they are pushing out a fix, but I don't think it is at all established that this would have occurred so soon if it where not for all the noise.
Click to expand...
Click to collapse
Well. Apparently we have a voice, which is a good thing.
I'm hopeful, but I am not holding my breath. I think it is likely the vast majority of Epics were pre-ordered or bought on launch, 08/31. 30 days would be 09/30. The announcement could be an attempt to get people who bought on launch that were going to return it on the last day to keep their phones, and then when the update doesn't "may increase" or "possibly enhance" or whatever the legal gymnastics statement said, those people can't return the phone any more and Sprint isn't really under any obligation to fix it.
Whether it's an angleshoot or a genuine attempt to fix it, I am anxiously awaiting the first reports tomorrow.
GlassGorilla said:
I think it is likely the vast majority of Epics were pre-ordered or bought on launch, 08/31. 30 days would be 09/30. The announcement could be an attempt to get people who bought on launch that were going to return it on the last day to keep their phones, and then when the update doesn't "may increase" or "possibly enhance" or whatever the legal gymnastics statement said, those people can't return the phone any more and Sprint isn't really under any obligation to fix it. .
Click to expand...
Click to collapse
Sprint is serious exposed to class action liberality, which involves not just awards, but legal costs, and more importantly really bad press.
I have a written note from ecare from last week saying no one has reported this issue. Hundreds of users seem to have been told the same thing. Not that the speeds are normal, but that they were low speeds but unique to the customer. That presents a legal liability for Sprint right here.
I think we will all know in a few days.
You guys should probably take a chill pill on the conspiracy theories already. I'm sure it would cost Sprint much less money and hassle just to fix this software issue rather than go out of their way to "conveniently" tell you that there's a "fix" that doesn't really exist but they used their "legal gymnastics" to trick you into holding onto your phone past the 30 day mark. They are a company that wishes to exist more than 2 more years, why would they go out of their way to screw you and guarantee you leave in two years when a couple of patches could save them and Samsung a ton of customers?
Its not like fixing this issue requires the recall and replacement of every phone, and them fixing this problem is not an incredibly inconvenient issue. You know why they're telling you the day before your 30 days that the update is coming? Because telling you after you return the phone wouldn't do anyone much good. Why didn't they tell you sooner? Because these things, while not impossible or some ludicrous endeavor, do take time.
I'm not even meaning to take their side really. Sure, they should have caught the issue before launch, and they should have addressed the issue in public... but if you're only gonna sign onto networks willing to do either of those things then you're not going to be purchasing a cell phone in America. I mean, Steve Job's stance on Antennagate is still "Shut up whiny babies, this issue doesn't exist, but I'll give you a free case if you shush and go back to fellating me..."
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
kinda like the facebook page idea. I hate that Samsung doent give a **** about selling us a broken phone, even if they said they were really sorry itd be ok if they didnt fix it. Not only are they pricks, they're dicks too.
Well, debut day of Vibrant 4G or Successor is coming up. There will be people showing up to buy them. They will be watching its debut day. There will also be press and reviewers about its debut. Thus, if you have a crew of buddies willing to help you out in boycotting their Vibrant 4G or any of the coming Galaxy S product with picket signs and banners for in front of the local stores with drums and horns. Have your buddies call up local news and it will make it to some news since people will wonder what is going on... Resist if they give you and your buddies Vibrant 4G to shut you guys up. Too bad we just missed the CES. With all those press there, that would have been perfect! We need to organize into big group to do this more effectively even if lawsuit takes forever.
This will get them to know how angry we are about this "Froyogate"
Also, maybe somebody needs to make a boycott app for ALL Galaxy S product.
Report our problems on site like RipOffReport.com, scam.com, ScamBusters.org
Give the bad review that you think the product deserve on sites like amazon epinion, pricegrabber, cnet, etc.
http://www.examiner.com/technology-in-national/samsung-responds-to-froyogate-accusations
Corporations want to maximize their profits, both for themselves and their shareholders. Thus, this shouldn't come as a surprise.
A tipster has come forward and said that Samsung is holding back the Android 2.2 (Froyo) update from the T-Mobile Vibrant (Samsung Galaxy S variant) because they are afraid that such an update will impact sales of their upcoming Samsung Vibrant 4G Plus.
Reportedly, the new device is little different than the original Vibrant. In addition to the original Vibrant, the Vibrant 4G Plus has a front-facing camera, Android 2.2, and HSDPA+ 21 support.
Here's what the tipster said:
Some disturbing things have happened the last week or so concerning our “Vibrant”. Samsung has NOT allowed us to push the update OTA for 2.2 because they feel it will decrease the value of the upcoming Vibrant4G +. While from a marketing aspect i totally understand, as the Vibrant 4G is what the original Vibrant should have been in the 1st place. But to shun off and bold face lie to customers is NOT what T-Mobile is about.
Click to expand...
Click to collapse
Furthermore, if Froyo works in "Vibrant 4G" - another product of Vibrant, this means it should be already for distribution for the Vibrant 3G version with minor changes.
I like the sound of all of this. I can't stand the idea that samsung suffers no repercussions for selling so many broken phones. Froyo or no froyo, the phones gps is broken, samsung shouldn't have the option to not fix it, it's INSANE
I thought that if you demonstrate to T-Mobile that the official Samsung GPS Tool fails, they would consider it defective and send for a replacement. Don't crucify me if I'm wrong, I haven't dealt with either companies.
My Samsung Vibrant came hardware locked, with faulty GPS. Samsung told me it wasn't there problem (no warranty because I brought it into Canada without an "international warranty"). Have I thought about a class action suit? Nope. I dunno, maybe it's because I'm Canadian or something, but I've just tried to fix my own problems. It's not the first product that's let me down, and I don't expect some lawyer to make it all better. Eventually the awesome people on this forum came up with a fix for the hardware lock. Then they brewed up roms based on the 2.2 leaks. Then a hardware GPS fix, combined with new software updates and now my GPS locks on in under 15s.
So what have I learned from all of this? I won't be purchasing a Samsung phone again. They've lost a customer. I vote with my wallet, not by signing some e-petition, or joining a Facebook group.
Do you really think a class action would change anything? Even if you are successful, you'll probably just get a credit towards your next Samsung purchase, or a refund on the cost of the GPS chip.
Let them know how you feel, and that you won't purchase any of their products in the future, and will be advising friends/family to do the same. kobesabi has outlined some great ways to let them know.
OP, check out the hashtag thread. If everyone screams the same thing our voice is louder.
cwoodworth said:
I thought that if you demonstrate to T-Mobile that the official Samsung GPS Tool fails, they would consider it defective and send for a replacement. Don't crucify me if I'm wrong, I haven't dealt with either companies.
My Samsung Vibrant came hardware locked, with faulty GPS. Samsung told me it wasn't there problem (no warranty because I brought it into Canada without an "international warranty"). Have I thought about a class action suit? Nope. I dunno, maybe it's because I'm Canadian or something, but I've just tried to fix my own problems. It's not the first product that's let me down, and I don't expect some lawyer to make it all better. Eventually the awesome people on this forum came up with a fix for the hardware lock. Then they brewed up roms based on the 2.2 leaks. Then a hardware GPS fix, combined with new software updates and now my GPS locks on in under 15s.
So what have I learned from all of this? I won't be purchasing a Samsung phone again. They've lost a customer. I vote with my wallet, not by signing some e-petition, or joining a Facebook group.
Do you really think a class action would change anything? Even if you are successful, you'll probably just get a credit towards your next Samsung purchase, or a refund on the cost of the GPS chip.
Let them know how you feel, and that you won't purchase any of their products in the future, and will be advising friends/family to do the same. kobesabi has outlined some great ways to let them know.
Click to expand...
Click to collapse
I understand your feelings. And I think most people in here is of the mindset that we can fix our phones better than Samsung. What is going on here is a movement towards holding Samsung to their promises. They are in the OHA and therefor are legally bound to release the Source Code for the Vibrant. The second thing is that they promised multiple times throughout the last year that they would release Froyo to the US Galaxy S phones, and they didn't. If you vote by your wallet that is OK. How much do you spend on buying a new phone? With the current pricing around $500 without contract. If one person doesn't give Samsung their $500, Samsung doesn't care. If all the people on XDA doesn't give them $500, Samsung still won't care. However if we can get enough people to realize that Samsung is not a good company to buy from as they have TERRIBLE software support for their phones, if we could get 100,000 people at first, that is $50 million, which is still just a drop in the bucket for them, but that is surely more painful than $500. This is to try to make Samsung take responsibility for their products.
Agreed, Samsung should be held to the agreements made regarding their source code. I also agree that people should be informed Samsung as a company, and their poor customer relation choices.
I just think a Class Action is the wrong way to do it
kobesabi said:
Well, debut day of Vibrant 4G or Successor is coming up. ... Resist if they give you and your buddies Vibrant 4G to shut you guys up.
Click to expand...
Click to collapse
Riiiiiight...I promise I will do that!
AndroidPerson said:
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
Click to expand...
Click to collapse
Send me all your grievances
[email protected]
Copy and paste them on RipoffReport
Samsung Forums
Facebook
Twitter #NeverAgain
Everywhere!!!!!!
Thanks for all the Support
BOYCOTT THE SAMSUNG 4G
I made a theme song
http://www.reverbnation.com/play_now/song_6815946
(To be honest I would have made this song at least a month ago before all of this but I was real busy all through December)
Here's one more thing we can do:
Post bad reviews of Samsung Galaxy phones on all online retailer web sites that sell them. Got an Amazon account? Post feedback there and drive this phone's rating down it gets Samsung's attention and warns potential buyers about buying a product that they will most likely be dissatisfied with once they realize that GPS is marginally functional and that it's running now outdated version of Android with no update in sight. Do the same on Tiger Direct, NewEgg and whoever else sells this phone.
Collectively we can definitely make Samsung take notice.
Lol the iphones attenna doesn't work.... no one sued over that
Although im all for the law suit
Sent from my SGH-T959 using XDA App
bbm21 said:
Lol the iphones attenna doesn't work.... no one sued over that
Although im all for the law suit
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Let me google that for you..what do you know...multiple lawsuits filed regarding antenna gate.
http://arstechnica.com/apple/news/2...on-suits-filed-over-iphone-4-antenna-flaw.ars
Also, people can also get creative on Youtube. Or something like MicBeast...the more sabateurs try to oppose him, the more view counts it gets and the more people pay attention to it.
kobesabi said:
Also, people can also get creative on Youtube. Or something like MicBeast...the more sabateurs try to oppose him, the more view counts it gets and the more people pay attention to it.
Click to expand...
Click to collapse
http://www.reverbnation.com/play_now/song_6834100
I will be working on a YouTube video
exactly what kobesabi said
don't be fooled by the saboteurs
they had my thread closed
and I will not respond to any more of their BS
I am still going through with this class action
My original thread regarding the CA had nothing to do with this song
This came out of me complaining to people
about the constant issues I've had with my Vibrant
They would say "just shut up and make a song about it"
So I finally did
Agent Jones is one of those users that joined this forum for the sole intent and purpose of having my thread closed, and possibly having me banned from this forum. These are his posts see for yourself
http://forum.xda-developers.com/search.php?searchid=56507152
please join me in having saboteurs like him banned from this forum
people like him
whose sole purpose is to silence anyone who opposes their best interest
have no place in any public forum
Acknowledgment & Fax Cover sheet to submit additional information.
Filling for: ***** has been received by the FCC. Thanks for your information. When inquiring about your complaint, be sure to reference this number: 11-C00273373 and, be sure to mention that you filed this complaint over the internet.
I have just joined the Facebook group NeverAgainSamsung: http://www.facebook.com/home.php?sk=group_119358658137499
C'mon!
AndroidPerson said:
As someone else said, imagine what would happen if the iPhone's GPS didnt work, so why is Android held to a lower standard? Why are we supposed to accept whatever we are given, regardless of what we are promised? The SGS and iPhone 4 cost about the same amount, but we, as Android owners are supposed to just be grateful for anything that we get even when its less than promised?Samsung is already "rumored" to be planning our phone's successor. Thats bull****, we dont deserve to be treated like this. I love the Class Action Suit, but does anyone have any other creative ideas to not only help out current SGS owners but also ruin possible SGS 4G prospects? Samsung needs to be taught that we wont just be grateful for whatever we get, we demand what we are promised, we demand what we pay for; this is only reasonable.
A company should at least have some concern for their consumers, even if its barely recognizable. Samsung left us with a broken device we paid handsomely for, they have 0 concern for us. So I pray to whoever is listening up there that the SGS 4G fails miserably. If I knew how, Id make and circulate a Facebook page with just a couple of sentences outlining the case against Samsung. Even those who dont know much about Android would pay attention to a facebook page saying Samsung has ripped off SGS consumers, so avoid any Samsung phone at all costs, there are plenty of great alternatives. Maybe there is a more effective avenue, maybe we could even pursue multiple avenues. The goal is to bring attention to the shortcomings of the SGS we currently have, it deserves Samsung's attention. And now is the time, while the class action is getting attention, lets pile it on. Im happy to do what I can, im just not sure what to do. Any ideas?
Click to expand...
Click to collapse
I love the facebook idea, we can have a vote "buy from samsung again, yes/no"...set that up and lets start a movement and make other consumers aware of what samsung had done.
Lot of good ideas here, maybe op can update with an organized list. I registered at scam and tipoff report so I'll start or add to samsung complaints, and th facebook thing sounds great. Let's keep it up
We egg sammys ceo house all day long )
Sent from my SGH-T959 using XDA App
this post aint about "where is froyo" but instead im wondering if anyone have filed claims against samsung/verizon for false advertising.
Now despite how good the phone is, it is still fact that they falsely advertised the product stating that it will be updated to 2.2 "shortly" after release.
I am interested in the process and result of the claims if anyone have done it.
Sent from my SCH-I500 using XDA App
attitudes1 said:
this post aint about "where is froyo" but instead im wondering if anyone have filed claims against samsung/verizon for false advertising.
Now despite how good the phone is, it is still fact that they falsely advertised the product stating that it will be updated to 2.2 "shortly" after release.
I am interested in the process and result of the claims if anyone have done it.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Don't know. Try it yourself and let us know.
good luck with that.
attitudes1 said:
this post aint about "where is froyo" but instead im wondering if anyone have filed claims against samsung/verizon for false advertising.
Now despite how good the phone is, it is still fact that they falsely advertised the product stating that it will be updated to 2.2 "shortly" after release.
I am interested in the process and result of the claims if anyone have done it.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Verizon never used that point in their advertising for the phone. Also, "shortly" is an ambiguous term that has no specific time frame.
J Shed said:
Verizon never used that point in their advertising for the phone. Also, "shortly" is an ambiguous term that has no specific time frame.
Click to expand...
Click to collapse
There are reasonable expectations of "shortly" though, and depending on when you bought the phone, 6 months isn't shortly, and in court, I'm going to say they'd agree with you on that.
J Shed said:
Verizon never used that point in their advertising for the phone. Also, "shortly" is an ambiguous term that has no specific time frame.
Click to expand...
Click to collapse
Although Verizon is selling docks that require 2.2 for full functionality.
Sent from my SCH-I500 using XDA App
Yea maybe someone with a lawyer uncle or something start up a class action and maybe all fascinate owners will end up with $10 off their $400 monthly bill in 2020.
Guys at androidcentral talked about a class action lawsuit filed against samsung in their latest podcast.
Here is the deal that they said. First if you start the suit by the time is actually get heard in front on the judge froyo will have been out. Secondly there have been no "confirmed" ETA of froyo. Granted it would be hard to prove that your lack of froyo had cost you in some form or another.
Class action lawsuit is often filed when there is a defect which causes failure to a product, not because of a lack of system upgrades.
So in all I don't believe you have a case, and even if you think you do (trust me I have a fascinate as well) you will find it hard to get into the courts. Let alone you have no proof whos fault it is, Samsung or Verizon, which leads to an even larger issue of taking on two lawsuits when you have no clue who is to blame.
So my suggestion sit back, let the developers do their work, and soon enough we will have a working gingerbread rom for our pleasure. BTW you can disagree with my understanding of class action lawsuits. I am not a lawyer, nor have any experience with lawsuits. It's simply My Opinion.
The Fascinate is an amazing phone, I just need to sync two google calendars and flash then I will be happy...
Bing search defines soon as:
soon [ soon ]
after short time: within or after a short time
quickly: quickly or without much delay
early: before a reasonable or the desired length of time has elapsed
A lawsuit will be possible only if they EOL the Fascinate with no plans to release froyo.
SlyHusky said:
Guys at androidcentral talked about a class action lawsuit filed against samsung in their latest podcast.
Here is the deal that they said. First if you start the suit by the time is actually get heard in front on the judge froyo will have been out. Secondly there have been no "confirmed" ETA of froyo. Granted it would be hard to prove that your lack of froyo had cost you in some form or another.
Class action lawsuit is often filed when there is a defect which causes failure to a product, not because of a lack of system upgrades.
So in all I don't believe you have a case, and even if you think you do (trust me I have a fascinate as well) you will find it hard to get into the courts. Let alone you have no proof whos fault it is, Samsung or Verizon, which leads to an even larger issue of taking on two lawsuits when you have no clue who is to blame.
So my suggestion sit back, let the developers do their work, and soon enough we will have a working gingerbread rom for our pleasure. BTW you can disagree with my understanding of class action lawsuits. I am not a lawyer, nor have any experience with lawsuits. It's simply My Opinion.
The Fascinate is an amazing phone, I just need to sync two google calendars and flash then I will be happy...
Click to expand...
Click to collapse
Even if there is no case, the bad PR will cost people money and cause them to do something.
adrynalyne said:
A lawsuit will be possible only if they EOL the Fascinate with no plans to release froyo.
Click to expand...
Click to collapse
This. The definition of "soon" becomes irrelevant at that point, and the argument is whether they led people (pre-purchase) to believe that it would be upgraded.
Groundhound said:
This. The definition of "soon" becomes irrelevant at that point, and the argument is whether they led people (pre-purchase) to believe that it would be upgraded.
Click to expand...
Click to collapse
By selling accessories that say "2.2 required", that would lead people to believe it was to be upgraded.
I'm a lawyer and a fascinate user and I would be delighted to take on the case if you'll take care of the filing fees and costs of process. To substantiate the claim, it will be necessary to subpoena documents from at least 3 vzw divisions, samsung US and samsung global. That alone is already in the range of 4 to 10 thousand dollars assuming you can convince me to work without being paid. If enough users join the class, it's not too bad but to get anything beyond an initial filing, you need to allege harm. How have you been harmed by not having the latest os version? In the legal world, harm = money lost. While not having 2.2 is frustrating, I highly doubt you can demonstrate to a judge (who likely doesn't even know what an sms is) how not being able to use flash enabled web sites has materially affected your life.
In all honesty, you could do way more for your cause by complaining in ways that push samsung fascinate problems to the top of google search results. Register samsung sucks domains and write bad reviews on every web site you can find, esp retailers. Bring the amazon or cnet user ratings below 3 stars and you'll make a difference. Complaining on xda is probably the least effective way of causing samsung to care, since prospective purchasers aren't going here for info on whether to get a fascinate or droid x.
I think buying an official dock that you don't get to fully use because it REQUIRES 2.2 should count for something...
Sent from my SPH-D700 using XDA App
But this is all based on the idea that we will not get updated to 2.2, which we will.
adrynalyne said:
Even if there is no case, the bad PR will cost people money and cause them to do something.
Click to expand...
Click to collapse
Agreed...I have been flooding the galaxyssupport twitter page and verizonwireless twitter page, I know it is very minimal but Hootsuit has allowed me to accomplish this task very easily, and it's the least I can do. Atleast someone is working over at samsung and verizon cleaning out their twitter pages, wish they would get to the software stuff though..
theraptscallion said:
I'm a lawyer and a fascinate user and I would be delighted to take on the case if you'll take care of the filing fees and costs of process. To substantiate the claim, it will be necessary to subpoena documents from at least 3 vzw divisions, samsung US and samsung global. That alone is already in the range of 4 to 10 thousand dollars assuming you can convince me to work without being paid. If enough users join the class, it's not too bad but to get anything beyond an initial filing, you need to allege harm. How have you been harmed by not having the latest os version? In the legal world, harm = money lost. While not having 2.2 is frustrating, I highly doubt you can demonstrate to a judge (who likely doesn't even know what an sms is) how not being able to use flash enabled web sites has materially affected your life.
In all honesty, you could do way more for your cause by complaining in ways that push samsung fascinate problems to the top of google search results. Register samsung sucks domains and write bad reviews on every web site you can find, esp retailers. Bring the amazon or cnet user ratings below 3 stars and you'll make a difference. Complaining on xda is probably the least effective way of causing samsung to care, since prospective purchasers aren't going here for info on whether to get a fascinate or droid x.
Click to expand...
Click to collapse
How about complaining to BBB for example?
And now I feel like lack 2.2 is not the only issue. I'm on stock and had a couple of unpleasant moments using GPS, which allegedly was "Fixed". Sometimes seeing marker of your car moving like 60 feet off road and constantly giving contradicting directions is not fun. Inability to quickly restore GPS coming out of tunnel is a bit of problem too... Especially if you have car full of people and are moving in unknown city. And It's getting on the nerves more and more!
http://www.facebook.com/pages/Froyogate/112615255487997
Just started this page, like it if you do. I will update tomorrow. I know it wont do much, but it makes me feel better. If anyone wants to help, PM me here or on Facebook.
Why worry about this when you see things progressing? You're wasting your time, watch development and you will be happier than you would be with stock froyo anyway.
I see things progressing because off our devs, not because of verizon or samsung. I'm tired of big business getting away with anything they want. I get your point, but I'm still trying to get answers.
Sent from my SCH-I500 using XDA Premium App
Quite frankly, no one will care about a Facebook page. Even if everyone on XDA with a Fascinate liked it, it still wouldn't be anywhere near an impressive number.
And Verizon/Samsung haven't really 'lied' to us (not counting their lower level reps, but no one should be trusting them anyways), they've never officially promised any sort of release date AFAIK... meaning long as they eventually release it, they'll have kept their promise (things like 'soon' are totally subjective, which is why they say them).
Verizon/Samsung have, simply put, just given us terrible support. We're low priority for them- we're basically an offbrand (i.e. not a Droid) phone, with a relatively small userbase. We're small fish in a big sea. Taken on top of Verizon & Samsungs already poor support, it really shouldn't be a surprise to us that we're still waiting for Froyo (unfortunately that's a lot easier to realize in retrospect... if I'd realized it back then, I'd have likely gone with the Incredible).
It is so sad that we are considered "not a droid". The one thing that attracted me to my Fascinate was the nice hardware, sweet screen, and the Android OS. I don't know what I would do without the devs around here. It's a shame that we have been swept under the rug by Samsung and VZW.
Sent from my ComaVolted Fascinate running SC 2.9.2
KitsuneKnight said:
Quite frankly, no one will care about a Facebook page. Even if everyone on XDA with a Fascinate liked it, it still wouldn't be anywhere near an impressive number.
And Verizon/Samsung haven't really 'lied' to us (not counting their lower level reps, but no one should be trusting them anyways), they've never officially promised any sort of release date AFAIK... meaning long as they eventually release it, they'll have kept their promise (things like 'soon' are totally subjective, which is why they say them).
Verizon/Samsung have, simply put, just given us terrible support. We're low priority for them- we're basically an offbrand (i.e. not a Droid) phone, with a relatively small userbase. We're small fish in a big sea. Taken on top of Verizon & Samsungs already poor support, it really shouldn't be a surprise to us that we're still waiting for Froyo (unfortunately that's a lot easier to realize in retrospect... if I'd realized it back then, I'd have likely gone with the Incredible).
Click to expand...
Click to collapse
Agreed, but if we never take any action, the corportations will continue as usual and we will get even less actions. Corporations already run this country. Its not we the people anymore, its whatever corporate america buys in our congress.
Just like it! Is that a lot to ask?
Just vote with your wallet and don't buy samsung phones anymore.
Also, always make it a habite to tell anyone shopping for a phone about how bad samsung is and why they shouldn't buy a samsung phone.
It's amazing how many people are complaining about froyo, yet they get really excited when they hear about the Galaxy S 2 that's coming out soon!!!!
modus81 said:
Just vote with your wallet and don't buy samsung phones anymore.
Also, always make it a habite to tell anyone shopping for a phone about how bad samsung is and why they shouldn't buy a samsung phone.
It's amazing how many people are complaining about froyo, yet they get really excited when they hear about the Galaxy S 2 that's coming out soon!!!!
Click to expand...
Click to collapse
I will NEVER buy another samsung phone, Eff the Galaxy S2. It's too bad, the fascinate has some great qualities, but I refuse to give money to someone who doesn't care. I was burnt once, not gonna get me again. I'm debating if I leave Verizon, quite honestly.
I completely agree with you about voting with your wallet!
I will always argue that you should make your decisions based on the hardware. Not the software, not the manufacturer, not the carrier. Hardware will always win out, and Samsung makes great hardware.
Kevin Gossett said:
I will always argue that you should make your decisions based on the hardware. Not the software, not the manufacturer, not the carrier. Hardware will always win out, and Samsung makes great hardware.
Click to expand...
Click to collapse
I used to say the same thing, based upon past experience with numerous WinMo phones.
I no longer agree. Not in the least. I had a Samsung WinMo, but my last two WinMo phones were HTC. Compared to this Samsung.....
a) The Samsung pulls 300ma max from the PC USB port. That is fine. It only pulls 650ma max from a 5 volt adapter. The phone can consume well over 650ma to operate as a car GPS (screen bright, downloading map data, etc). So, the battery can rather quickly die even plugged into a high rate charger in the car. I have never seen an HTC phone do that. If the operating current goes up, the HTC pulls more current from the charger. Usually up to about 1 amp. So if it is plugged into a high rate charger, the HTC phones will never drain the battery even in the worst conditions. Charge rate FAIL.
b) In total darkness, it is too bright. In bright sun, it is too dim. You can go to manual mode, and adjust to a good level, but that misses the point of having the AUTO sensor... Auto brightness adjust FAIL.
c) On my phone, when used for a long while on charge at high brightness (car again), the four bottom buttons appear to be pressed randomly. The phone becomes a worthless brick. According to Verizon, this is fairly normal for the generated heat and there isn't anything I can do but not use it when it is charging. FAIL button sensor sensitivity. (though I believe this is just my phone being defective, and I can't get it fixed)
d) Charge plug. Who designed that piece of garbage. Pretty much every plug I have, and I have a lot of them, had to be cut up in the front side to allow it to fully seat in the Samsung jack. FAIL plug placement.
e) No notification LED. What??? FAIL.
f) Minor items like the mediocre loudspeaker placement, no camera button, and slippery back cover add up to another FAIL IMHO.
I used to think highly of Samsung devices from my past experience. This device has tarnished that image. I would only recommend this phone to someone because I thought they might want to buy this one that I have.
So, I sent an email to verizon, and this is what I got....
Good afternoon Mr. ****,
Thank you for contacting Verizon Wireless through our website. My name is Nicholas and resolving your issue is my top priority. I sincerely apologize that you are dissatisfied with the new froyo software update not being available for the Samsung Fascinate. I can recognize the importance in having the newest, most sophisticated software when purchasing new equipment. Despite all, I'm eager to assist with all of your concerns today.
Mr. *****, I can understand your urgency in regards to this matter. However, before new software is released, it must be approved by the manufacturer ( Samsung ) and Verizon Wireless. Therefore, based on this process I'm unable to provide a definitive answer as to when the froyo software update will be available for the Fascinate. This information is not readily available for the public. Nonetheless, if or when it becomes available you will receive a text on the handset prompting you to update your phone.
Additionally, based on your inconvenience I've issued a $ 50.00 courtesy credit on the account. The total credit amount of ( $ 50.00) , will appear on your next billing statement, ( Apr. 26, 2011 ), and will include an additional adjustment for taxes if applicable. You can check your revised balance immediately by dialing from you wireless device, # BAL and the SEND button. You will be connected with an automated system which will relay your account balance as a free text message to your wireless phone. You may also continue to listen and follow the voice prompts to receive the information airtime-free. You will be provided with the amount and date of your most recent payment, as well as your current balance due.
Lastly, I am also pleased to offer you the option of obtaining a new device with the software update currently, if it doesn't become available for the Fascinate. This offer will not extend your contract nor upgrade date. If you wish to take advantage of this option, you may contact me directly at ( 803 ) 231 - 1825 / Mon - Fri / 2:30pm. - 11:00pm. For your added convenience, below I've listed a link that includes our available device line - up. I hope you find this information to be beneficial:
So it does pay to continue to fight the good fight! I suggest you ALL email verizon and let them know your unhappy!!!
My old Samsung dumb-phone was wonderful. I took crap care of it, and it took a beating (I'd frequently toss it), I'd never give a single concern for maintaining the battery, it got great signal pretty much everywhere (when I went to the woods with a bunch of people, the people on AT&T would have a paper weight, the other people on Verizon would have occasional signal, and I'd have consistent, albeit poor, signal), and I'd easily go a week on a charge.
Occasionally I'd get hit by a software bug, like once ever several months, but over the several years I had the phone (5+ I think?), those were quite few in number.
My Fascinate, on the other hand, other than the screen the hardware seems moderate at best. The processor/GPU don't matter a lot long as they're at least as good as what 'most people' have, since generally programs are designed to be used on the more common phones. Now the GPU could have been leveraged on Gingerbread, but, we don't really have Gingerbread, although people like PK are working on it.
There's also 'only' 384 MBs of usable RAM in the phone, meaning less apps can be kept asleep in the background, causing apps to have to save their state & be restarted more often (IIRC, all the other Galaxy S phones have 512 usable!).
Then there's the GPS. It was flat out broken when Samsung released this phone, and I still have a horrible GPS- the other day it took ~25 minutes for the GPS to lock (even after downloading AGPS data, and getting the no help that cellular triangulation and wifi location services provides), just in time for us to miss the turn to our destination! (resulting in everyone agreeing that my phone "sucked").
No notification LED... we've had to work around that with 'No LED' and BLN- hardly ideal solutions... more like clever hacks. 802.11N also doesn't support the 5Ghz band, apparently... lovely. The battery life is also nothing to write home about. And there's quite a number of other shortcomings with this phone's hardware.
Is the Fascinate's hardware horrible? No, with the exception of the screen (which is quite good), most of it's around par, some above, some below. But the Fascinate's problem is it's crippled by horrible software! Our Devs will fix that, you say? So how's that CM7 working for you? MIUI? AOSP? Your options, at this point, are either use a hacked up Samsung ROM, or lose various hardware support. Is it because our devs suck? Hell no, they've long since shown they're damn good at what they do- but even so they can only do so much at a time. Take the best hardware in the world, but put **** software on it, and you've got ****. Bad software will ruin any hardware.
Good software on bad hardware, though, can at least make the hardware bearable. Next time, I'm picking my phone based off which actually has a fully custom ROMs ported to it, like MIUI or CyanogenMod- that should be a good indicator of how good the software support should be- then I'll go by hardware.
Edit: New post while I was writing... Does "obtaining a new device" mean, "trade in for a phone with Froyo"? If so... that's quite surprising, and it'd be interesting exactly what phones are available for that. Although, at this point, I just feel like taking it until my renewal comes around- all the phones are going to be far superior by then, and, with any luck, this sort of BS will have been reined in by Google.
Im going to call tomorrow and see what that means....but its a start. 50 bucks off my bill is nice!
modus81 said:
Just vote with your wallet and don't buy samsung phones anymore.
Also, always make it a habite to tell anyone shopping for a phone about how bad samsung is and why they shouldn't buy a samsung phone.
It's amazing how many people are complaining about froyo, yet they get really excited when they hear about the Galaxy S 2 that's coming out soon!!!!
Click to expand...
Click to collapse
but look at the specs on the galaxy S2, at least here in america its gonna have the samsung Exynos chip that is a 1.2 Ghz Dual Core, 1 GB of RAM a super AMOLED+ screen and does FULL HD VIDEO </Sarcasm>
sounds nice but knowing samsung it won't receive any support i've only had this phone since thursday and i really, really don't like it and wish that even with the locked bootloader i had gone with the droid X simply because i'd like to have gingerbread instead of eclair, though putting the miui alpha on it sorta make the fascinate worth while
420fan said:
So, I sent an email to verizon, and this is what I got....
Good afternoon Mr. ****,
Thank you for contacting Verizon Wireless through our website. My name is Nicholas and resolving your issue is my top priority. I sincerely apologize that you are dissatisfied with the new froyo software update not being available for the Samsung Fascinate. I can recognize the importance in having the newest, most sophisticated software when purchasing new equipment. Despite all, I'm eager to assist with all of your concerns today.
Mr. *****, I can understand your urgency in regards to this matter. However, before new software is released, it must be approved by the manufacturer ( Samsung ) and Verizon Wireless. Therefore, based on this process I'm unable to provide a definitive answer as to when the froyo software update will be available for the Fascinate. This information is not readily available for the public. Nonetheless, if or when it becomes available you will receive a text on the handset prompting you to update your phone.
Additionally, based on your inconvenience I've issued a $ 50.00 courtesy credit on the account. The total credit amount of ( $ 50.00) , will appear on your next billing statement, ( Apr. 26, 2011 ), and will include an additional adjustment for taxes if applicable. You can check your revised balance immediately by dialing from you wireless device, # BAL and the SEND button. You will be connected with an automated system which will relay your account balance as a free text message to your wireless phone. You may also continue to listen and follow the voice prompts to receive the information airtime-free. You will be provided with the amount and date of your most recent payment, as well as your current balance due.
Lastly, I am also pleased to offer you the option of obtaining a new device with the software update currently, if it doesn't become available for the Fascinate. This offer will not extend your contract nor upgrade date. If you wish to take advantage of this option, you may contact me directly at ( 803 ) 231 - 1825 / Mon - Fri / 2:30pm. - 11:00pm. For your added convenience, below I've listed a link that includes our available device line - up. I hope you find this information to be beneficial:
So it does pay to continue to fight the good fight! I suggest you ALL email verizon and let them know your unhappy!!!
Click to expand...
Click to collapse
If you dont mind me asking, what all was in your email? It may be beneficial to know the way you went about contacting them if there are those (like myself wishing to get a tbolt lol) that want to go this route. Also what email address did you send the complaint to?
Neuman.Tim said:
If you dont mind me asking, what all was in your email? It may be beneficial to know the way you went about contacting them if there are those (like myself wishing to get a tbolt lol) that want to go this route. Also what email address did you send the complaint to?
Click to expand...
Click to collapse
yea, I emailed and they called me back. They offered to give me a new phone line instead... I would also have to pay for another phone... Bogus... What did you tell them?
I've looked for the email on yhier website and all and I can't find it. Anyone got a quick link to it?
Sent from my ADR6400L using XDA Premium App
http://www.verizonwireless.com/b2c/contact/index.jsp
is the page I used.
Email I sent
Why am I still waiting for my fascinate to be updated to froyo? All the other galaxy S phones have received it, Samsung has given you the code, now I am curious as to why we still don't have it. I was told when I purchased the phone that it would be 'soon'. I did a lot of research and am tired of being lied to by your company. Your contract states that I can't lie to you, but your are not held responsible for what an agent tells me. WTF is that?? You will probably loose my business when my contract is up, and maybe even before if I can sell this phone. Why won't you take care of your existing customers? Too busy trying to sell 4G when its not even in my area. I was told 'soon' about that too! I understand that the email I will get will say Im sorry for the delay, but we are working hard at it....BLAH BLAH BLAH!!!!
420fan said:
I see things progressing because off our devs, not because of verizon or samsung. I'm tired of big business getting away with anything they want. I get your point, but I'm still trying to get answers.
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
I'm afraid I have to disagree with you. While it's very true that our devs are to be applauded for their efforts, the very reason that we have working Froyo roms like SuperClean (aside from jt's AOSP, which still is lacking a few features) is because of leaked builds from Samsung/Verizon. Our devs did not make those, only released them and cleaned them up a bit. We have three leaked builds total now, so there is no longer any basis upon which to claim that the official update will not be released. They would not be putting that much work into builds for this phone if they did not intend to release it once it's complete. Also, I think we should be grateful that they are taking the time to properly fix issues like GPS, which the new radio does, instead of rushing a new release with more bugs.
I too am disappointed at the time it's taking for them to get this release out, but it is clearly coming, and soon, if the last leak is any evidence at all, so I think we all just need to remain patient for a little bit longer. However, I do have one question. We have had working Froyo roms here for quite some time now. If you're posting here on XDA, I can only assume you're interested in modifying your phone, as opposed to leaving it stock, since that is, after all, what XDA is all about. If that is true, why are you still complaining about the lack of official release? Just install SuperClean or your rom of choice and move on.
Sent from XDA Premium on my Super Clean Fascinate
As it has been months since VZ released this god awful bug filled release of 2.3.4 breaking Google Sync in the process, and after a couple months finally admitting there was an issue with it and no release. I say we bombard VZ with emails about a fix for this issue for our phone. I would very much like to use 2.3.4 but as I rely way too much for work emails to have to constantly hit refresh on my phone to see if I get an email..... thats stupid.. VZ just needs to get it done, fixed and update the dam* thing.
I would like to get support from as many R800x users who are just as unhappy about this situation with our 2.3.4 update by contacting the upper management at VZ at the following
212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
[email protected] is the CEO's email address.
I would like to point out one very BS reply to a VZ customer on the VZ forums regarding this issue.
https://community.verizonwireless.com/message/850814#850814
From above link:
-------------------------------------------------------------
Tommy_861 Jul 26, 2012 2:24 PM
Verizon? Its been months now. We have no word of when this issue will be fixed. We are all paying for a service and a phone that doesn't do what its supposed to, its doesn't sync with Google, Gtalk doesn't work, and Facebook barely works unless you're connected via WiFi.
You know about the issue Verizon and last we were told You and Google and Sony were working on a fix. Well its been months, where is the fix?
Please do not respond with make sure your phone is updated, it is.
-----------------------------------------------------------------------------
Verizon Wireless Customer Support Aug 7, 2012 2:53 PM (in response to Tommy_861)
Tommy_861, I can understand why it would be upsetting for features to stop working that previously did before. Per our product team, connectivity issues with Google Talk were found to be caused by changes to Google's encryption servers and this is no longer supported by the Xperia Play. I apologize for any inconvenience. The issue with Gmail sync has been reported, but I don't have any info on when this will be resolved. For Facebook, are you using the application or the browser? If an application, try using the browser.
MarquiaF_VZW
Follow us on Twitter @VZWSupport
-------------------------------------------------------------------------------
To say that our Xperia PLAY is no longer supported by Google as the encryption servers have changed is total BS. This is completely ridiculous and I am already so fed up with VZ right now as it is. So I would like to ask for any and all R800x users to blast the above contact information with emails, calls, faxes griping about this and asking (want to be demanding but it wont help the situation, so be nice but firm) that they fix our phones update. It shouldnt take them a day to resolve if they just fix it and get it done.
For those who want to support this cause post below and please at least email
Another thread same results, same customer / Rep.
From this link:
https://community.verizonwireless.com/message/852923#852923
------------------------------------------------------------------------------------
Tommy_861 Jul 9, 2012 11:05 AM (in response to B_Sales07)
Check out some of the threads at the beginning, specifically the one about the bug in 2.3.4 . Verizon broke it when releasing it. They have said they are working on a fix, but its been a couple months already. Basically its either live with it, or get a different phone. sorry
Report Abuse
Like (0)
''
Re: Why will my PLAY not connect properly to the Google network?
poorxperiaplay Aug 7, 2012 5:38 PM (in response to B_Sales07)
I loved my Xperia Play. You can replace it 100 times but if it has 2.3.4 on it, it's essentially broken. I've talked to several different people in support over the last few months and not one of them has admitted to having any idea what I'm talking about. They claim to have no documentation regarding the issue. If that's true then that tells me that no one is working on the problem and as suggested before me, you'll have to live with it or get a different phone. I really liked this phone. I'm really annoyed that Verizon has butchered nearly every aspect of supporting this phone.
Report Abuse
Like (0)
''
Re: Why will my PLAY not connect properly to the Google network?
Verizon Wireless Customer Support Aug 12, 2012 7:16 AM (in response to poorxperiaplay)
I'm sorry to hear that you're no longer enjoying your Xperia Play. I know it can be upsetting when features that previously worked no longer work after an update. According to our product team and Sony, there were changes to Google Talk's encryption settings in May, and Google Talk will no longer be supported on the Xperia Play. I apologize for any inconvenience. Our product team is still investigating issues with Gmail sync.
MarquiaF_VZW
Follow us on Twitter @VZWSupport
I have emailed the CEO at VZ.
This is what I wrote:
Hello,
Earlier this year, May 1st, an OTA was released for the above phone which I own. And as I was glad to see an update myself and every other user of this phone on your service is very upset with the result of this update. As a result Google Sync servers no longer work. In order to check your Google Talk, Voice, Gmail you have to manually select "refresh" to see if there is anythnig new in any of our Google related software. I have seen several threads on your support forums with people complaining of this issue and its either been "there is no issue" to "Google changed the encryption on the servers and as a result your phone is no longer supported by Google" (really.....its a Google phone).
I have made a thread on XDA requestin that all R800x users voice their frustration at this absurd situation and lack of support for our phone. As a result of this bug filled OTA, it pretty much makes all Google related services null. Thus defeating one of the main reasons people buy a Google/Android phone, for the services which now no longer work without a constant manual refresh by the user.
I would like to not only voice my extreme frustration and unhappines to this lack of customer service but also politely and respectfully ask that an update please be made to resolve these issues. If this is an effort to purposefully make people want to buy a newer phone then I promise you this will be my last phone from your company. Until now I loved this phone and for the gaming I still love this phone. But your service I am not happy with and unless this is resolved I plan on taking my entire family (23 members with your service for the last 5-15 years) with me as we go to another company provider.
Please do not let this disservice ruin your companies reputation and leave people with a desire to vacate your services due to a lack of customer support/service for our beloved gaming phone. Thank you for your time and I once again respectfully ask that an update please be released to fix these issues. Thank you.
Sincerely,
Jesse Gregory
BTW that VZ Customer Tommy_861, thats me lol
Rogue Leader said:
BTW that VZ Customer Tommy_861, thats me lol
Click to expand...
Click to collapse
Aha!!!! The plot thickens.....haha... I hate their idiotic replies to your question.... that part about our phone being unsuported by Google due to encryption..... I laughed at how idiotic that was... I mean its a freaking Google phone....well the OS is google.... anyways...a$$holes
I sent this message to him as well:
Mr Seidenberg,
Thank you for taking the time to read my email. I am writing you on behalf of myself and every other person who has purchased a Sony Ericsson Xperia Play from Verizon. First off I want to say I love the phone and thank Verizon for taking a chance selling a phone that really only appeals to niche consumers. However, without boring you with the technical details, unfortunately Verizon has broken some of the phone's main functionality with its most recent software update released about 4 months ago.
I and others have complained about this issue, and we have gotten a range of responses from "we're working on it" to "its Sony's fault" (and Sony blames Verizon), or "we don't know what you're talking about", and the worst of all most recently "The Xperia Play no longer supports those Google features". That last response is what bothers me, and everyone else. Firstly, the same update for Verizon has been released for all other versions of the Play for other carriers and unlocked with no issues, which means changes Verizon made to it to add their software features are what caused the issue. Secondly how do you tell a person who is paying you nearly $100 a month for a service on a phone they bought with specific important features (Google services are a main and important part of Android), that sorry you paid for something and it doesn't work and its not our fault/problem.
This is just patently unfair, and honestly as a long time customer of Verizon I expected and hoped for better. The worst part is if I wanted to just end using this phone I am stuck paying full price for a phone or waiting more than half a year to upgrade or leave Verizon for fear of an ETF. But I don't even want to upgrade or cancel, I like this phone and I'm otherwise happy with my service. I implore you as a loyal customer to direct as many resources you can to fixing this problem. I realize we are likely a very small group, but we are subscribers nonetheless.
I look forward to your kind and prompt response.
Click to expand...
Click to collapse
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Xperia-Play said:
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Click to expand...
Click to collapse
I can buy the AT&T version unocked on eBay for around $150. Problem is Verizon is CDMA, all over variants of the PLAY are GSM... so not compatible....
On with the call to ARMS!!!!!
Rogue Leader said:
I sent this message to him as well:
Click to expand...
Click to collapse
Dang, that sounded better then mine..... hahaha....i think i let my anger through a little too much....
Xperia-Play said:
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Click to expand...
Click to collapse
would love to except I've already paid for this phone and I'm stuck in a $80/month contract until the end of March.
March 2013? Holy s**t! They have you by the short and curlies.
Sent from my R800i using xda app-developers app
mulllen666 said:
March 2013? Holy s**t! They have you by the short and curlies.
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
2 year contracts, its the norm here in a country where people feel the overwhelming need to toss their cellphones every 2 years or less.
But its subsidized, so I paid out of pocked like $100 for it. But you pay it back in the contract
Revol Wireless will flash your Verizon CDMA device to their service. I plan on doing that after I get out of college since they have unlimited everything for 45 USD per month.
Plus, I don't care about OEM's anymore, when we have these lovely custom ROMS here.
As an update after just about a week on this I still have no reply. Anyone else?
Rogue Leader said:
As an update after just about a week on this I still have no reply. Anyone else?
Click to expand...
Click to collapse
Yup no reply. I hav emailed the CEO twice this week. So that would be three times. I have check with about 5 sites that the email link for the CEO is correct
[email protected]
http://aboutus.verizonwireless.com/leadership/executive/profiles/Dan_Mead.html
Hey Rogue Leader, you want to copy and paste your email from page 1 and send it to the address above?
I really feel sorry for you guys. Never knew it was this bad.
I will call, text or FAX that guy soon. As I have free calls / texts with an app from GPlay to any US/CA number.
;D
- Swift - said:
I really feel sorry for you guys. Never knew it was this bad.
I will call, text or FAX that guy soon. As I have free calls / texts with an app from GPlay to any US/CA number.
;D
Click to expand...
Click to collapse
Thank you Swift, that is very kind of you and greatly appreciated.
jgregoryj1 said:
Yup no reply. I hav emailed the CEO twice this week. So that would be three times. I have check with about 5 sites that the email link for the CEO is correct
[email protected]
http://aboutus.verizonwireless.com/leadership/executive/profiles/Dan_Mead.html
Hey Rogue Leader, you want to copy and paste your email from page 1 and send it to the address above?
Click to expand...
Click to collapse
Done
Rogue Leader said:
Done
Click to expand...
Click to collapse
Awesome. Thank you! Heres to crossing out fingers.. :highfive:
Faxed (I hope it got through) and emailed. No time to call as I'm in Dublin.
Some of the following is untrue, but I'm Irish and in no way ever dealt with VZ before so excuse my noobness.
Dear Verizon CEO,
My name is Shane Hastings and I'd just like to ask you something regarding your services and software updates for the R800x.
For over four months this device has had the inability to sync with Google Services automatically. This has left myself along with hundred other Verizon no choice but to switch to another carrier, or simply cancel payments to your service.
As the problem is major and a MAJOR part of Android devices, this in fact makes the device "broke".
I'm running the latest software. Do not reply with "Google has stopped encryption support for the R800x" as this is not true. I myself am studying law at university.
Regards,
Shane Hastings
Click to expand...
Click to collapse
There's more to it but it won't paste?