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Hello everyone,
Lately I'm having a lot of issues with my HTC TyTN while in the past I didn't have any. I believe they all started when I upgraded to WM6, but the thing is I don't want to downgrade. However, what makes me think twice about it is the fact that I dropped it down few weeks back and there's a major scratch down at the bottom of the screen where touch screen there doesn't work and when you press there it goes a bit to the left or right accordingly...! The screen needs calibration like all the time because it's not accurate.
Moreover, sometimes the hardware keyboard doesn't work and I need to make my phone sleep and then wake it up again and it would work. Last night I also got a key locked.. and it wouldn't work until I made my phone sleep and then work again.
Additionally, if my phone is locked, and I receive a phone call, and while talking to the phone I receive a message, when the phone call ends the phone is like crashed and I need to make it sleep and wake up so that it works well again.
Anyone who can give me any kind of suggestions or advices on how to solve or decrease the problems please?
Thank you.
None of those problems are WM6 problems.
You said you dropped your phone so i think its a hardware fault? Coz for me WM6 save's my HTC 8525 from bricked and now works fine.
You think? I think the screen alignment problems might be due to dropping the device on the ground once but I doubt the rest are. I believe they are driver bugs from WM6.
Do you think I should take it to get fixed? Would my warranty cover that?
Anymore have an opinion on the matter, please reply. Thanks.
Moreover, sometimes the hardware keyboard doesn't work and I need to make my phone sleep and then wake it up again and it would work.
Click to expand...
Click to collapse
I had the same, when I used WM 5.0 (it happens on three diffrent devices - all of them comes from T-Mobile UK) - after upgrade WM 6.0 (Schaps) it's still happens, but very rarely.
Drivers might be part of the problem, but I think dropping it has played a big part.
If it was me I'd downgrade to the original setup (follow MrVanx's guide) and try that. If the problems persist they are hardware related, but you are in a position to try for warranty because of original set-up. If the problems go away, upgrade again and try to isolate which bit of software caused the problems.
But the reality is that if you've dropped your phone hard enough to scratch the screen that's probably the root of the problem which is probably not covered under warranty anyway...
Well it wasn't that hard hit on the ground, it's the fact that there was a tiny rock on the ground and that's where the screen hit...!
I have the same problem. Dropped it for about six months ago. The problems started just a couple of weeks ago. Strange. I'm gonna try the waranty. Even if I have a few scratches. Also my speaker doesn't work anymore.
Any more suggestions/ideas?
My first response is the definitive response.
If you are still concerned that WM6 is the problem, then go back to WM5.
hi all, i bought a tytn at ebay, but
the after a short time of using the bottom buttons, they stop working.
touch screen and buttons on the side are stíll working, but the bottom buttons are dead.
sometimes after turning off amd turning on they are working for a short time again. a restart also helps to make them work.
but its not funny to restart every 10 minutes.....
it is an e-plus tytn from germany with wm5.
do u guys think that it is a hardware or a software error?
I seem to have this problem on and off myself and think it's related to either the rom on the phone or the radio rom but am not sure which. It seems sometimes I have this problem and it seems to come and go depending on what combination of rom/radio rom I have installed. If I was smart I'd find a combination that works well for me and stick to it but I always like to play with things so typically every day or two I'm reseting
yeah, i have the same problem.... i hate to restart the phone every now and then, but I need to figure this out sometime soon, or I'm gonna upgrade to WM6 to see if that solves my problem. lol...
did anybody else have an idea to solve the problem?
crutav said:
did anybody else have an idea to solve the problem?
Click to expand...
Click to collapse
http://cnn.cn/shop/8525tytn-flex-cable-p-1732.html
I opened up my tytn, to find out the problem, and I found a small crack in the flexcable mentioned above.
Before it was never opened nor did anything strange happen with it, so this seems to be yet an other production problem/fault..
More and more people seem to have the same problem, time to presure htc for a repair....
Ok for me this is too late, but all for the good cause.. will just order myself a new cable and try to swap it..
Any ideas where to get the flex cable these days? Not finding it at the link above and internet searches aren't panning out either.
FYI:
Just got back my HTC TyTN from service under warranty, sent for exactly the same problem.
The technician I spoke to directly said that maybe about 90% of the lower keys malfunctions are caused by the lower keyboard board behaving erratically and it is a well-known hardware problem.
A board replacement solved it, my TyTN is working perfectly again, they also replaced the stylus holding rubber (which was broken already from the early days) and, surprise, they upgraded my WM5 device (I had to revert everything to the initial versions before handing it to them) to the latest official HTC WM6 Rom. Even bigger surprise, although what I gave them was a WWE device, when I got it back they had upgraded it to the localized (official Greek) version. Life is good.
Anyways, seems the only real solution to this is a visit to the repair store, hopefully under warranty and reverted back to the original settings...
Dear who reads this ,
Using i-mate K-Jam G3 Unlocked (never locked)
SPL 2.16
official final i-mate k-jam rom and radio (Arabic Rom)
my wizard have been giving me a headache ever since i bought it , the problem is seriously that i cant identify nore overcome the following error ...
If screen was fully pressed for over 30 seconds (example in pocket or in cover and yes the screen is off then!) the device hangs. so i am litteraly living with a device that needs to breath!
lately i changed to the WWE version of the rom and to my surprise the problem disappeared only to a different kind of problem ... the device freezes if i had vibration on and recieved a call that i didnt pick up in 10 seconds.
so an unofficial service center (no official ones near) could not diagnose the erlier error but thought it might be a buffer issue related to rom (despite i tried to reproduce the problem on a friend's device but faild).
yet they managed to refaire the new problem (vibration causing a freeze) in WWE upgrade to faulty battery that loses connectivity apon the shake (when i reinstalled Arabic version the problem was solved so i guess that too is not the case!)
now i managed to upgrade to unofficial roms but what i hated the most were taking the transcriber application out (which i heavily rely on!) , keyboard issues (both arabic and english) or tried to apply HTC touch flo mechanism which is buggy compared to spb-plus' (which i prefaire) and would prevent it (spb-plus that is) from working.
now if anyone could just diagnose my problem with the Arabic rom screen issue ? or even note me if i realy need to change the batteries (they try to convince me that the type has been legacied and they wanna sell it to me for a fortune) ? or that i have a faulty hardware and should throw the thing ? i would appreciate it .
thanks in advance
I have a UK supplied Touch HD from Orange and it`s going crazy!
Problem 1:
Backlight switches off without warning, touchscreen still responds but obviously you can`t see anything! Multiple hard resets will eventually coax the backlight to wake up, but the delay between power button pressed and the "first buzz" of life is around 20-30 seconds. Started happening when it was about 2 months old. Initially it was infrequent and I put it down to an installed software problem, but now every few hours. Other symptoms include the charging light failing when the backlight fails and there is usually an increase in heat around the case. Strangely however when I use it as a sat-nav and it is permanently charging the backlight never fails. I have tried a new battery, desktop charger, turned off fast-sleep, autolock, light sensor, full reset and removal of all my software and it still does it. Sometimes its OK for 5 days, other times it goes "dark" after 10 minutes.
All ROMs updated to latest versions. NB This started happening with the original Orange installed ROMS
My original solution to the problem was to run bootloader which forced the backlight on, but the long delay between on/off and start means this doesn`t work anymore.
Problem 2:
Screen display appears inverted and mirrored after pressing power button during operation. This is an infrequent problem but may be connected.
I live in Thailand now. HTC Thailand will no doubt take it and charge me $250 for a new motherboard whether it needs one or not. I can`t easily return it to the UK and I just hope somebody somewhere has some ideas?!?
I was just talking to another user with completely bizarre issues. What you are experiencing is totally abnormal. Just to make sure it's not a software issue- what SPL version shows up in your bootloader? Also, what rom are you currently running?
Please read next post
Please read next post
** OOPS my typing brain isn`t working today **
Thanks for replying. I had upgraded to:
2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship
with soft uspl but last night I reinstalled the original Orange ROM, effectively factory fresh. (The HTC April update won`t install natively on the Orange variant of the phone) and the thing stayed on all night and didn`t go dark. However, this morning when I got the reply, I turned off the phone to get to bootloader and it took 3 battery removals to activate the backlight.
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
Any suggestions would be gratefully received.
jamesmclean said:
** OOPS my typing brain isn`t working today **
Thanks for replying. I had upgraded to:
2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship
with soft uspl but last night I reinstalled the original Orange ROM, effectively factory fresh. (The HTC April update won`t install natively on the Orange variant of the phone) and the thing stayed on all night and didn`t go dark. However, this morning when I got the reply, I turned off the phone to get to bootloader and it took 3 battery removals to activate the backlight.
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
Any suggestions would be gratefully received.
Click to expand...
Click to collapse
So is the phone working properly again with the factory Orange rom? All I can tell you is that if you want to run the 2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship rom you must have a base SPL of 1.54.0000. Even if you use USPL to flash the rom to bypass CID-locking you still need to upgrade your SPL because the new 1.56+ roms are not compatible with an SPL version less than 1.54.0000. Read the guide in my signature for more information.
I see cRaCKwHoRe is on your case, so your in safe hands. I'll leave it to him.
One suggestion though. Instead of creating new posts and saying 'Read Next Post', why not just edit your first post and state 'EDIT' or 'Update' with new information below. This way thread remains short and easy to follow
Just an idea mate!!
Hello again. As I said in the previous post, reset to check the ROM version caused it to happen again. 3 Attempts to wake it up this morning. This afternoon another spontaneous backlight failure. I started to wonder if it could be connected to something on the flash card. So I took that out and it has behaved since then. But this doesn`t mean problem solved as it had worked ok for the 5 previous days with the WWE 1.56 ROMS.
Also, HARDSPL is being identified as a Trojan "heur" with Bitdefender.
jamesmclean said:
Hello again. As I said in the previous post, reset to check the ROM version caused it to happen again. 3 Attempts to wake it up this morning. This afternoon another spontaneous backlight failure. I started to wonder if it could be connected to something on the flash card. So I took that out and it has behaved since then. But this doesn`t mean problem solved as it had worked ok for the 5 previous days with the WWE 1.56 ROMS.
Also, HARDSPL is being identified as a Trojan "heur" with Bitdefender.
Click to expand...
Click to collapse
Most virus scanners show a false positive that USPL and HSPL are trojans or viruses. This is based on heuristics and how these utilities work. They are tried and tested and are most definitely safe.
And again I stress that you cannot run a 1.56+ rom on an SPL version below 1.54.0000. Since you are running SPL 1.14.0000 this is why you are having such issues. You need to flash a newer SPL version!
After the hardspl back to original Orange ROMS:
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
I had 2 dark events. I wondered if there could be a problem with the memory card, so I took it out. My reasoning being, after it goes dark and is reset, something was causing it to wait 30 seconds before "smart mobility" and/or buzz (if the screens still alive). When my PC does that its usually because there`s a memory card or external hard drive confusing it. Took out the card and it was OK all night. Formatted the card this morning and had no problems all day.This is a guess, I am an idiot! But the memory card is the only ongoing part of my phone; internal storage and ROMs has been cleared or upgraded every month.I dont doubt my feeble attempts to upgrade to 1.56 and bypass HTC`s no upgrades for Orange handsets policy may have been a significant contributory factor. Interestingly, Orange are actively discouraging purchase of the HD, they have had too many problems with their handsets.
Going to keep the phone empty for a few days, no software, no sat-nav and see if I have any more events. Then I think will read your HARDSPL instructions far more carefully and retry the ROM upgrade. Excellent work by the way!
The odd thing about this telephone (apart from the inversion and mirrored display problem, which still occurs) is that following the nuclear option of total clearance and ROM upgrade/downgrade it will behave for an number of days and then the backlight dies again. It could still be hardware!
Going to keep my eye on things for a few days.
But if anyone else has had these problems with their HD or Orange handset, please tell! Maybe you aren`t crazy! To help this is a list of symptoms:
Spontaneous backlight failure but screen and phone responding
Simultaneous charging light failure
Delayed reboot 20-30 seconds before first buzz
Continued backlight failure requiring multiple hard resets to resolve
Weak vibration during failed backlight reboot
Inverted and mirrored screen at boot or after wake-up
Thanks!
Looks like a SPL problem only. It is responsible for the boot events and mismatched display drivers between SPL and the ROM most likely did it. Anyway interested in knowing updates once U flash a new SPL 1.54. and ROM..
Problems not resolved. Backlight dead again today. Multiple failures 10 minute interval. Totally fed up with HTC products. My previous HTC phone MDA Vario 2/Tytn/Hermes had to be replaced 4 times under warranty and until 2 weeks ago I used it when Touch HD died, now it has completely died as well.
Even in its "as-supplied" by Orange configuration the Touch HD won`t work now. May be I will try one more attempt at ROM upgrade. In the meantime I`ve just bought a cheapo Samsung sgh i200 for basic pocket PC functionality and just because it doesn`t say HTC on it!
Windows mobile is great. Massive software library and great to customize. But in my experience HTC make lousy unreliable products!
jamesmclean said:
Problems not resolved. Backlight dead again today. Multiple failures 10 minute interval. Totally fed up with HTC products. My previous HTC phone MDA Vario 2/Tytn/Hermes had to be replaced 4 times under warranty and until 2 weeks ago I used it when Touch HD died, now it has completely died as well.
Even in its "as-supplied" by Orange configuration the Touch HD won`t work now. May be I will try one more attempt at ROM upgrade. In the meantime I`ve just bought a cheapo Samsung sgh i200 for basic pocket PC functionality and just because it doesn`t say HTC on it!
Windows mobile is great. Massive software library and great to customize. But in my experience HTC make lousy unreliable products!
Click to expand...
Click to collapse
That's really unfortunate. Seems you have bad luck, consistently
Most people really like HTC devices. They do actually make some pretty decent stuff. Seems you've just gotten rotten luck.
Taken it back up to 1.56 with Hardspl as suggested. Installed Dutty 3.4. And it worked... For one night! Dead again today. I think now it is a hardware fault. So I suppose she`s off back to HTC and I will have to pay some money.
I have been very unlucky with HTC products. I said before I had to have 4 HTC Hermes, thought it would be interesting to tell what was wrong with them:
1. Orange SPV3100 WM5. First generation Hermes 100, hopeless wifi, buggy, returned to store and refund.
2. MDA Vario 2. WM5 Upgraded radio version, better wifi. Decided it didn`t like being a telephone anymore and the radio died after 3 months. Returned to store.
3. MDA Vario 2. WM5 Factory replacement. Dead memory card reader, didn`t make it out of the store when I went to collect.
4. MDA Vario 2 WM6 (Hermes 300). Working wifi, a much better operating system. A real telephone. Lasted 18 months! 2 weeks ago, complete power failure for no specific reason. Won`t charge or do anything now.
But before Nokia and iPhone customers get too smug. I also had an iphone when they were first released in 2007 (1.02) and that was a bug infested piece of junk as well. Got stolen in Bangkok. I really do miss having to reinstall the OS every 2 weeks! And my brother`s Nokia N95 has spent more time with Nokia than with him. 8 visits to Nokia care.
And now I have a broken Touch HD, probably with a power supply issue!
All these phones have one thing in common. They were (with the exception of the Hermes 300) first generation examples. And just before you rush out and pay big bucks for the latest telephone from HTC or whoever... Think, was this phone ready for release? Or was it just rushed out to keep the shareholders happy?
Think about it...
Hell! finally I found someone with the same problems. But I have bought it just some days ago!! The only thing I have done since then: installing tomtom on my sd-card and setting this gps-signal thing to the value 3000.
when I bought it i tried to run it in the store: after turning on, black screen but still vibration when i pressed some button, so it must have been on. Then it suddenly worked, installed the system, everything perfect. yesterday i installed tomtom, today it probably "died" around 20 times. everything the same like already described, screen messed up, after turning on vibration after 30 seconds, god!
is there anything i can do? i just bought that thing
Spontaneous backlight failure but screen and phone responding
Simultaneous charging light failure
Delayed reboot 20-30 seconds before first buzz
Continued backlight failure requiring multiple hard resets to resolve
Weak vibration during failed backlight reboot
Inverted and mirrored screen at boot or after wake-up
Click to expand...
Click to collapse
Sounds like you have the exact same problem as my HD: inverted screen, screen blank but still functioning etc...
http://forum.xda-developers.com/showthread.php?t=520781
I am waiting for mine to happen more frequently before sending it away for service. Otherwise they will just return it if they can't reproduce the problem.
Pretty sure it is a hardware problem. I am in Australia and have the original stock ROM.
We may be onto a new fault here. Just noticed 2 more threads with the same screen issues. My phone has been OK for a few days, but today screen won`t wake up at all. Hooked it up to Pocket Controller Pro and it`s reporting a "microp version mismatch 0" in its dark state. Been checking on other websites and this seems to have been a problem with Touch Diamond previously. There doesn`t seem to be an update for microp firmware. One user tracked it down to a loose connection between screen and motherboard. I don`t know! I just wish it would work!
Any suggestions for MICROP issue?
Currently running Dutty 3.4 with 1.56 Olinex. But this has been a problem long before this ROM version.
Fallen Spartan told me this:
"Have you tried going to Start > Settings > All Settings > System > Power > Advanced and making sure device isn't set to turn off after a period of time?"
Until now my phone works without problems, I will report again after some days
Yup, tried that one. Doesn`t work. You will notice after you end a call, the screen will be dim. This is the warning of imminent backlight failure. It is not power management dependent. My problems with the phone started in Feb. Initially intermittent. Now constantly.
Sometimes the thing will work for a few days for no reason. Only way to guarantee no failure is permanent USB power. Pull out the USB and watch it die, instantly! That`s with the original or the new battery.
New motherboard may be the only solution. But it is worth noting that when I had problems with my Hermes and it had to go back to HTC 3 times, each time a new phone was sent. On the service report "New motherboard" was reported. The guy in the T-mobile shop told me they`re too expensive to repair so it`s easier giving you a new one. They still hold onto the old one for 3 weeks though!
Might try to repair the Touch HD, I still have my Samsung SGH. (It`s very slow!) but I think I will wait for ASUS or Toshiba phones with snapdragon processors. Had enough of HTC and don`t want another iphone.
This is a hardware issue. No if's, and's or but's. It is caused by a disconnection between the screen and the motherboard. A faulty motherboard or a loose / broken connector is the usual culprit. I would say 7 out of 10 times it is due to a loose connector. It is a poor design to begin with and after being dropped or roughed up enough it tends to break or get loose. HTC typically just replaces the motherboard in a warranty repair situation.
If you are lucky and just have a loose connector and are comfortable with opening up the device yourself, you can disassemble the device and re-connect or re-solder the 2 port connector that connects the motherboard with the screen. Of course this will "void" your warranty so I wouldn't recommend doing this unless you are comfortable working on micro-electronics. If your case is the type where it is intermittent and it works sometimes and then sometimes not, then you have a loose connection and it just needs to be reconnected or re-soldered.
I have seen and fixed a couple of these now.
Hi, this is my first post here I didn't have time (and will) to read the rules and everything, so I just hope that this is the right forum for this kind of request.
Since you guys have showed up to be people with nice expertises, I request your help to avoid going to any support center and spend money for something that by lucky means, may be fixed at home
The problem is that when doing some operations, the device freezes and no action can be done, whatever button I press or wherever I click with the stylo.
The only thing that can be done to restore for a while the correct functionality of the device is to remove and reinsert the battery.
I don't know exactly when this problem started to show up, because the device isn't mine, so I don't even know what can be the possible causes.
I have also to say that this problem occurred few times at the beginning, but now it happens more and more often making it impossible the use of the phone. Sometimes I even can't turn it on.
I've tried to substitute the battery, but with all of them, the problem remains.
After that I've tried the software reset, didn't solve anything.
The hardware reset didn't solve anything either.
I thought then that maybe the operating system was going nuts, so I tried to flash the device putting WM6.1 Stratos FE+ on it (of course, following the guide and without doing anything wrong), but nothing changed.
I don't know what else it could be, so before throwing this piece of garbage in the bin I ask here for the last sentence, if you can help me.
I have some pictures attached of the phone freezing and the screen tearing up (looks almost like The Matrix movie).
Thanks in advance.
Hello,
From my experience, i think your problem is due to CPU overheating.
There are similar threads on this forum, regarding your problem.
I advice you to check those threads.
have anyone fix that problem? i have the same problem, but 3months before i put a rubber between the cpu and the metal cover and it worked, but now again and the rubber dont help anymore
I didn't do anything still on my phone, I am waiting that somebody gives us an answer
The only thing I did was to reduce the backlight brightness, according to the problem this guy has on this other thread -> hxxp://forum.xda-developers.com/showthread.php?t=596927
But the only thing I've got after this is that the phone lasts a bit longer before crashing
trinity
also here.
somethimes I must leave it without battery an hour or so to power up again.
nothing help. reinstal everything twice. even in stand by it freeze...
it's a wtf problem .....
also I'm very curios for some remedy. I incline to believe it's a hardware problem .....
please if anyone know how to fix that problem then say it here please
I have same model and same problem, When i press and hold central navigation key and power key it power on,and it work,few minutes....
On Monday I will overheat cpu and you hear the results ... hopefully positive
yes, please let us know. And what you mean overheat the cpu? How?
I want to fix mine too...
Thanks !!
Dear friends, problem solved ... overheating of components on PCB...
for all the info: [email protected]
really? hey what did you do ? please tell us.....
THANK YOU!!!
I have exactly the same problem with my htc can any buddy help or any sujjestion in this regard.
I have the same problem however
First, I flash back to ship ROM WM5
Second, I try to increase CPU speed up to 420 Mhz by using Pocket Hack Master
http://www.wizcode.com/articles/comments/pocket-hack-master-speed-configuration-guide/
Everything is testing, if you have your experience pls share
File as attached:
1. Install *.CAB
2. Copy patch file into folder
I join with the same problem.
Nobody has an idea how to fix that error?
@ivanish: can u please share your solution!!
how u solved that freezing problem ? plz can u share ?
thinh30 its overheating problem of cpu as i experiance this freezing problem when media player is in use for long time or during usb connection with pc
i think cpu speed should be lowered to avoid overheating and not increased
it's not that , the screen connector is destroyed , i have the same problem , it's not CPU , use search , there were solved this problem few years ago