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I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
p3eps said:
I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
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i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
Search for "weird touchscreen behaviour".
If you send it back to HTC they'll change the screen and it will come back fixed, or they'll do something random and it won't.
I don't think its just you, I have similar issues! I'm learning to type slower, and there are some links in the tips & hints thread that may help.
I reflashed back to the stock ROM and surprise surprise, same problem.
I emailed HTC back who then said it would have to come back for repair.
They said to phone them to arrange, so its all set up - being collected by UPS tomorrow. Hopefully it will all get sorted.
On another note - I'm now using an old Nokia 3600 Slide while my HD2 is all packed up. I'm loving having an old keypad again! Texting is a delight again, and the small form factor of this phone is great. Its a shame the screen is tiny and the Opera Mini functionality is poop!!
If HTC did a modern version of the Touch Dual with a big touch screen and a slide out keyboard then I'd buy one in a flash! Maybe I'll get a Touch Pro 3 when it comes out
did you try this?? it works for me.Hope it helps
jaqubek said:
did you try this?? it works for me.Hope it helps
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I have been using that - or a similar one - for the last few months, which helps a bit. The problem isn't the sensitivity though, its the accuracy of the screen. When I press 'P' I get 'O', or 'R' I get 'E'. Its like its not quite lined up correctly.
hmm... I had exactly the same problem,but just because screen was too sensitive and this cab helped. Have you also tried align screen??
If this one won`t help I think your fingers are too big (sorry,joke)
hoss_n2 said:
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
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Click to collapse
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
patton82 said:
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
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all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Did you flash the phone back to stock at all?
Yes, you need to remove the HSPL and that can only be done by flashing a stock rom from the memory stick - USB flashes the stock rom but leaves the HSPL intact. If you don't they will send it back to you saying the warranty is void. As well as replacing my screen they upgraded the stock O2 rom I had on it so they obviously check the software even if it's a hardware issue you have sent it back for. It goes without saying the first thing I did when I opened the box was replace the HSPL and flash Xannytech's Evolution.
I know to get rid of it, was just wondering if you did
Touch wood never had to send mine back but at least they can't tell you've HSPL'd it in the past...
hoss_n2 said:
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
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Not all HD2 have this issues, at default (without registry tweaks) was impossible to write anything for me.
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
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You had a different kind of issue, should know if someone with shaking/poor accurancy screen has sent his phone back
Well folks... my phone was picked up last week by UPS and returned to me today.
Before sending it off I reflashed the stock ROM and got rid of HSPL.
I've tested it a bit and am very happy - so I'm now flashing my Miri ROM back on as I type! HTC have replaced 'LCM (LCD)' and replaced 'Rigid-Flex Board (FPC Board)' as their diagnostic stated 'Touch Panel function abnormally and Camera Flash Malfunction'.
Typing feels like it should as the key I hit is now the one that actually presses. I don't know about the camera as I haven't tried it yet - but I didn't think there was anything wrong with it.
My only complaint is that the phone went in for repair with an HTC Screen Protector fitted, and they must've removed and refitted it - as its full of bubbles and knackered! Never mind - I'll order another one.
If anyone has the problems I described... contact HTC and get it sorted, as this is like using a new phone. Hopefully I won't feel the need to throw it again!
I'm mightily pissed off as I have just had to return my Leo back for the 2nd time with exactly the same problem as I had previously (see above). HTC and their crappy cheap LCDs must be costing them a lot of money.
I've been experiencing almost all the bugs in my HD2, last month i sent it back to HTC for repair.
They changed the touchscreen and display because they thought it wasn't bright enough (i didn't notice that).
I got it back a week ago and immediately saw that i now have a different touchscreen, more dots and diagonal lines can be seen.
All the problems are gone and i haven't been experiencing any problems the last week.
My Advise for people with touchscreen problems, have your touchscreen replaced !
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
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i had the white blotches issue too and htc also replaced my screen under warranty (turnaround 11 calendar days) and paid carriage both ways; this despite my lacking a sales invoice, having bought the phone used on ebay and the moisture tab being tripped (which they also replaced).
a very good service from htc only slightly spoiled by the tech who reassembled my phone leaving a fingerprint on the *inside* of the camera lens cover glass which rather than sending it back to them again, i cleaned off myself by means of unscrewing the back panel.
hey guys, i have started experiencing weird issue with my hero since last week (bought it last december). the sense ui behaves weirdly and when moving across scenes its getting unpredictable with the touch response. if i go back to my home screen, it still feels am trying to oscillate between multiple screens.
on top of it, using smart dial has become a pain with its unpredictable behavior.
Though factory reset would help but now the touch is unresponsive that i couldnt sign in to my google account as keypad doesnt recognise my entry.
any one experiencing this issue? on top of not getting androind 2.1 this has been a real bad week.
any help is much appreciated.
cheers.
Go into the recovery menu and do whatever thar? I'm not sure this will help as capacitive screens seem quite failsafe, contact orange/insurance
serenity373 said:
hey guys, i have started experiencing weird issue with my hero since last week (bought it last december). the sense ui behaves weirdly and when moving across scenes its getting unpredictable with the touch response. if i go back to my home screen, it still feels am trying to oscillate between multiple screens.
on top of it, using smart dial has become a pain with its unpredictable behavior.
Though factory reset would help but now the touch is unresponsive that i couldnt sign in to my google account as keypad doesnt recognise my entry.
any one experiencing this issue? on top of not getting androind 2.1 this has been a real bad week.
any help is much appreciated.
cheers.
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Yeah I have the same problem, and factory reset doesn't help...
I'm gonna go to the Sprint store, and you should contact your carrier support. This problem is caused by device overheating, which damages the inner LCD screen. This screen makes the outer glass or reinforced plastic screen responsive.
It's free to fix with insurance, and $100 without. Of course, there is the chance that your carrier could be nice to you and replace it for free...
similar problems on my end too! gonna go to sprint soon
I have had this problem with my HTC hero on T-Mobile here in the UK earlier this year. Took the phone back to T-Mobile and they sent it off to HTC. After almost a month without my HTC I started to get annoyed. Eventually I got the phone back and was told that the main circuit board had been replaced.
The phone's been ok for about three months and now it's started again but appears that it's only the bottom part of the screen thats affected, where the three touch screen buttons are.
The phones going back again today but interestingly I worked out that it only seems to do it when the phone has been in my pocket and has got warm. The effect is that I can't press the touchscreen 'Phone' button or any of the buttons at either side of it but if i press any of the icons above them the phone button will be activated. (wierd!).
Now here's the thing, if I leave the phone on a flat surface in a cool air flow for a few minutes then everything goes back to normal. Which leads me to think that the problem is temperature related.
Regards
Quite strange, mine has started doing that too. Only when its warm though... Lol.
HTC has confermed to me that many Hero's have a bad touchscreen.
They will repair free under waranty.
Picked up my Vibrant on launch day and it's been great through the weekend, now about an hour ago the home key seems to be flaking out on me. The other three keys are still as responsive as ever, but I have to hold my thumb perfectly still for about 5 seconds before it registers, if at all. Is anyone seeing issues like this on their Galaxy? Or on similar hardware?
Dosent seem to be anything physically interfering, and no there were not any drops, falls or accidental sittings. I'll swing into a tmo store tomorrow, but figured I check in with you folks until then.
Doesn't happen on mine, probably defective device sadly .
Mines working great also... Sorry to hear
Thanks for the responses, unfortunately it looks like I'm not alone...
http://forums.t-mobile.com/t5/Samsung-Vibrant/Home-button/td-p/419417
paxton said:
Thanks for the responses, unfortunately it looks like I'm not alone...
http://forums.t-mobile.com/t5/Samsung-Vibrant/Home-button/td-p/419417
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Tried restarting?
I did, a few times. Nothing.
I had the same problem. The home button would not respond to multiple touches, so I completely drained and charged the battery, now it works without any problems. I'm not sure if its fixed completely or just a temporary fix but so far so good.
Had the same exact problem! the next day after i got the phone i noticed that the home button would not work right, had to press it multiple times while the rest of the buttons seemed fine. I just went back to the store and replaced the phone. Everything seems to be working great now. I bet its a manufacturing screw up seeing how many people have the same issue. I would just replaced the phone and hope your next one doesnt eat sh*t
Any updates on this? I didn't have the problem until today, now my home key only works when not lit up. So if the keys are lit up and I want to use it I have to wait for the phone to go idle after a second and then hit it... I will call radio shack tomorrow and see if I can do an in-store return or since I ordered it online if I will have to mail it back, I will call the one far away so I can see if I just show up in store and fail to tell them I ordered it online if they will just do a swap for me there, and I can try that at tmobile as well... it's a 1 for 1 trade off so they aren't losing out (on much)...
I have the same issue. Sometimes it goes away but it always come back, even after factory reset. It seems like a shoddy manufacturing process. Just be glad you aren't a t-mobile employee as I have to ship it back before getting a replacement for the broken phone they sold me.
Sorry for reviving such an old post, but I stumbled on a solution of sorts to this issue of unresponsive capacitive buttons which I can reproduce 100% of the time.
This sounds silly, but I noticed the last week that whenever my home button decides to flake out on me switching live wallpapers brings it back to life. The button will then function perfectly for anywhere from a few hours to a few days, flake out again and then be brought back by a live wallpaper switch. No reseting, or changing of settings beyond the LW.
I just wanted to throw this out there, if only because many were guessing this seemingly common problem was a hardare issue and in my experience it's looking to be very much a software issue. Now I just have to figure out what's killing the button in the first place.
paxton, I tried your solution but it doesn't seem to do anything for me. I'm still at a loss.
I called Tmobile but tech service wants me to ship my phone back to them phone at my own cost. They forwarded me back to customer service when I refused. Anyone else having problems dealing with TMO? I'm worried that if I return the phone using buyer's remorse, I'll lose my Bing cash back.
i kinda had the same problem, just all buttons didnt seem so sensetive. So I removed my zag for reasons of it being sticky feeling during games like nova. Now my buttons respond so well. Thats how they should be...
i ONLY have this issue when i have a live wallpaper and also when the lights of the buttons are on, as soon as they time out i can press the home button and it will work
smashpunks said:
i kinda had the same problem, just all buttons didnt seem so sensetive. So I removed my zag for reasons of it being sticky feeling during games like nova. Now my buttons respond so well. Thats how they should be...
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I had the same problem... Removing the screen protector seemed to fix all issues. Oddly enough, it was only my home button that was having poor responsiveness.
The home button on my Samsung Vibrant seems to stop working at times.
Sometimes it works when the light turns on, at other times it only responds with the light off.
Then sometimes it works normally, and sometimes it doesn't respond at all.
Everything else seems to be working fine; no blue screen tint, GPS is ok, not phenomenal, but this is frustrating, when the home button does not operate as it should.
Is it worth it to go and return it for an exchange, as I am still within the 14 day window?
Or should I just keep it and go with what I have?
If you feel that the device is honestly defective, then yes, exchange it =P
jamesd86 said:
If you feel that the device is honestly defective, then yes, exchange it =P
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My worry is that I'll get a even more defective device, than what I have now.
Everything else seems to work fine though...
It's just that if the home button is acting like this now, I wonder how it'll be like 6 months from now.
Whats the point of the poll?
Anyway, do you have a screen protector on the phone covering the touch keys? I have heard some screen protectors reduce the sensitivity. If you are within your return period might as well exchange it to get a fully functional device.
10 letters...
speoples20 said:
Whats the point of the poll?
Anyway, do you have a screen protector on the phone covering the touch keys? I have heard some screen protectors reduce the sensitivity. If you are within your return period might as well exchange it to get a fully functional device.
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zagg made mine not very responsive. I took that crap off and they work like they should. Hell, the screen is scratch resistant ( not proof) so just be carefull and you can feel the real screen and looks better too....
Screw protector on capacitive buttons...
What terrible build quality, to make screen protectors lower sensitivity so much that people notice.
Anyway, I had my first otherwise-perfect-Vibrant replaced cause the settings key stopped working properly. I noticed on my third (!) Vibrant the touchkeys become a tad bit more unresponsive after applying my InvisibleShield but it is still usable.
I had the same problem with the second Vibrant I had. The problem would get progressively worse until it would not work at all. Hitting the power button and then waking the phone again seemed to "reset" the process, but the problem was still there. I returned it for a new phone with no problems. I would recommend the same for you.
I had a problem with home button, with and without screen protector. Replacement unit is working well. With Realook sp, it works well. Not as responsive as bareback, but definitely not noticeable enough to be an issue. Get a replacement unit asap.
yeah, i'm noticing i have the same problem and also it does seem to get better with a reset. or leave the phone a while and then pick it up 15 minutes later and it's fine... like something running in the background causing THAT button to be laggy, but the back button works fine always. no screen protector on mine. is Tmo giving out refurbs yet or will i get a NEW unit? Go into the store or do i have to call 611?
I think that the exchange is worth it, I did that in my 14 day period too. I exchanged because of the trim squeaking and I'm glad I did because it's nice to have stock phone over.
There is already a 9 page topic discussing this issue.
I had this issue on my first Vibrant, except it was the Menu capacitive button that starting getting unresponsive. It eventually got to the point that I had to physically tap on it with some force to get it to respond. Since I had the blue screen tint issue on that one as well I had it replaced. My second Vibrant has great capacitive buttons and perfect screen tint. It was a little flakey at first, but since I re-flashed the stock firmware it seems perfect now.
DKYang said:
There is already a 9 page topic discussing this issue.
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The capacitive buttons unresponsive issue? Yes, there is a thread on that but it might be difficult to find in a search because the title says menu button. Maybe the title can be changed for easier searching?
To the OP: I had this problem on Vibrant #3 and I exchanged it. It seems to be a hardware problem or at least a problem that won't get any better with time. I had the TMo rep check for this issue on the new phone before he completed the exchange. The first new one he brought out of the stock room had a similar problem right out of the box. It had the same ship date (7/10 I believe) as the one I was exchanging. The replacement phone hasn't really shown any problems.
The top part of my phone does not respond to touch anymore... it is impossible to bring down the notification bar... and once in a while the whole screen goes unresponsive.. tried factory reset but still the same problem..
am having the same problem since 2 days back
after reading some of the posts i found that the Digitizer For HTC G6 Legend A6363 should be replaced with new one i ordered mine from ebay
ebay.com/sch/i.html?_from=R40&_trksid=p5039.m570.l1313&_nkw=Digitizer+For+HTC+G6+Legend+A6363&_sacat=See-All-Categories
waiting for the item to be delivered
I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/
nnssxx said:
I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/
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Do you have widgetlocker, by any chance ?
Or a lockscreen replacement which disable the notification bar during the "slide to unlock" state ?
I didn't know there was such thing as widgetlocker. I use CM7 latest nightly, never seen that thing.
I also facing this problem from last 2 weeks and i also think this is digitizer problem. If anyone else found the solution else changing the digitizer, then please post.
This is beautiful phone but htc added a poor quality things in it, due to which many users facing such problems.
Nah.. I dont think its because of widget locker.. its the digitizer..
well that's a shame, gotta buy a new digitizer on ebay after just over 1 year of use...
I know.. this sucks... Im planning to upgrade though.. Any of u guys have any suggestion?
Depends on your carrier if you want suggestions for an upgrade.
...but that would drive the post off-topic.
Sent from my HTC Legend using XDA App
I have the same problem. my screen doesnt work anymore because some water got in from the grill above the screen :S
should I try to take apart and dry off or shall I buy a new digitizer directly?
I think it may be a good idea to try disconnecting your digitizer and reconnect it as it just might be helping. I did it on my girlfriends legend and it has been working perfectly ever since. Maybe a good idea to at least try that before buying a new one. So i guess it could be in the connector to? At least this worked for me.
My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??
Earayil said:
My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??
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I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.
My problem got worse and the phone became totally unresponsive, changed it, got a new phone.
Tanayar said:
I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.
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exact same problem here, mine works when it feels like working, totally random, I simply can't understand why, I doubt it's the temperature... I think its in the device theres something wrong, I smack it numerous time and it works right after a big smack on the screen, or rub your whole hands on the screen, also, the angle you are holding the phone affects this problem, if none of these work, a phone restart always makes it work at the beginning. Oh boy did my phone took and taking much beating... oh well, I wish I could permanatly fixed the problem here, as I was thinking of handing the phone to my brother when I upgrade, I'm using CM 6.1.
I still recommend the same thing that i posted earlier here, her screen still works perfect.
I had the same problem few months ago. The problem is with the touch digitizer. I bought a digitizer on ebay and replaced it myself. After that my phone has been working fine. Its not that hard to replace it if you have a small knowledge about hardware.
I use to get that unresponsive screen issue only in the summertime, plus it gets worse if I add humidity (read: sweat). I just need to give it some time then to dry off/ cool down outside my pocket, and it's all fine again.