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Okay, so I've had a few Heros and sent them all back apart from the one I have now. The main reason for returning 5 Heros so far, was the quality of the screen. Basically there was dust under the screen. I initially thought it was stuck pixels but I'm now certain it's dust.
Dust is visible during the boot animation. It looks like stuck pixels; really bright little points of light. The reason they're visible during the boot animation is because for some reason, the backlight is up full when the phone boots. This will highlight little specks of dust which may not necessarily be visible at other times.
Now, I've noticed another type of dust speck. This kind is visible when the phone is off, or in sleep mode. This type of dust speck is lit by ambient light, so it is visible only when the screen is off, or showing a black image etc, in bright daylight.
So logically, this would lead me to believe that there are at least 2 layers of screen into which dust can find its way and consequently show itself up differently; either highlighted by the screen backlight (like during the boot animation) or highlighted against the screen by ambient light.
When I got the Hero I'm currently using, I was glad to have finally received one with no screen dust. 2 days later, and I have 2 specks of dust, one of each type, both on the left hand side of the screen. This is B.S. because I'm obsessive about screen imperfections, and if dust is getting in now then what's it gonna look like in a month, or 10 months?
Why do HTC have such bad quality control? Or why have they made a screen that isn't sealed so any dust, lint or any other pocket sh*t combination thereof can get inside and irritate the hell out of me? This makes HTC look like amateurs. My SE P1 has sat in my pocket for 2 years and still has a visibly perfect screen.
I am now considering disassembling the handset to impliment my own cleaning and sealing of the internals. Does anyone know if there exists in circulation a technical manual for the Hero?
I had a feeling they weren't hot/dead pixels - 'cos they're only noticable to me when I adjust the viewing angle and blast my brightness up to full and on a black screen/image.
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
My Nokia E71 had the same problem. The screen (what you think is the screen) is a protective glass/plastic sheet and the dust can get behind it (between it and the lcd). I only got it sorted when the dust built up so bad and it took the repair shop about 15 minutes to fix.
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
Click to expand...
Click to collapse
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
Click to expand...
Click to collapse
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
tatwamasi said:
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
Click to expand...
Click to collapse
spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
Click to expand...
Click to collapse
tatwamasi, I know you are right with some points about the hardware faults and all but i guess ( i wont say i think ...lol) that every new phone that comes out at one point has them.
Buying a product just after its release is a risk to take if you know what i mean but hey who cares as long as the warantee is there
anyway, i think the htc hero is a great phone. Its just that many of us had high expectations. too much maybe. Many of us complain of the lag and stuff... so far i havent used any smartphone without one. of course you might mention the "iphone" to me but let me just say that i prefer a laggy phone with the capability of running applications on the background than a smooth one without the multitask capab.
Like spacecat said, i am sure there'll be an update to fix these things.
Cheers!!!!!!!
Here here!
Awsome Handset! Awsome O/S!
Teething issues to be epected with all devices of this stature!
and if you implement the correct apps and methods your lag issues are solved! (e.g swapper + Taskill) Simpuls! Worked for me
I know as I, most of the guys here on XDA have been running winmo for donkeys and android is a breath of fresh air!
This is XDA-DEVEPLOPERS lets stop *****ing and do something productive.....
P.S.... come on, really Dust in the screen you evven admitted you cannot see it while in normal operation
spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
Click to expand...
Click to collapse
In no way did I backtrack. I can't be bothered to argue with you though. Bye!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
Let me know of a product that doesn't live up to what was promised. Oh and please explain your meaning of 'promised'
Can I be the ref here and step in with some points that can't really be denied.
1. Dust under screen: Unacceptable. Heard of quality control? Shoddy screen manufacture is fine, even expected in a handset from Tesco that costs £10. Not in the £400 HTC Android flagship.
2. Screen gap. Also unacceptable. I don't even need to explain why.
3. Early adoption = expect problems. I disagree. This is true in practice but not in principle. I didn't pay £400 to be a beta tester. If you can't get the tolerances/design/software sorted out for the first batch then don't sell any until you do.
I'll be the first to say that the Hero is one of the best handsets out there if not THE best, but these little manufacturing issues are a huge fail.
I feel your pain.
Since over a month I want to buy the HTC Hero. At different shops I checked about 7 or 8 devices - all had at list a single dust spot under the screen.
Completely agree with you, that is unacceptable. It doesn't take much in the manufacturing process to secure a dust-free environment.
So, as long as HTC is not able to provide a dust-free screen, I won't buy a HTC device.
I'll have another look at a new shipment when my dealer calls me. That will be it.
Dust under the screen is very irritating especially in bright daylight.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
panmores said:
I feel your pain.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
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Click to collapse
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
deeren said:
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
Click to expand...
Click to collapse
For most peoples' cases, the dust was there before they received the phone - i.e. during the manufacturing process. For me, the dust is not such a big deal as it's not causing any problems with my day-to-day usage. Only when the dust starts to cause dead pixels, will I worry. But for now, I'm loving my Hero (even more so, now with Paul's latest 1.4.1 custom ROM) to bits!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
lmao, spoken like a true sadass.
Fact is when a phone comes out for the first month it isn't really what anyone expects, phones are always hyped up to be more than they are, or how would they sell? Happened with the Touch HD, Touch Pro, Touch Diamond, Touch Pro 2, heck, it was even with the iPhone for much much longer till Apple pulled their finger out.
The recent update from MoDaCo (1.4.1) has vastly improved things, and this isn't even the official update and its only the 1st update.
This phone lives up to my expectations because I was on earth, not somewhere out there drifting in space.
There are still issues with the phone, but like with all custom roms, they address the problems. Thanks Paul and all the developers / users out here who are feeding back problems to HTC and then fixing them for us great owners.
Oh, back on Topic. I had one spec which only showed on startup, but its gone now so I guess it was just dust. I wasn't bothered though, couldn't tell it was there in use.
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
I had initial issues LED failure, but it has since been repaired and the video playback is poor.
Otherwise im loving it , great form factor/design balance between screensize and phone size.
internet is superb on the browser and tethered to my laptop,
phone calls and messaging/emails work great and im lovin the apps and market place.
Love the customisable 7 screens no lag that i have noticed.
Best phone i have ever had YES perfect NO but what is..... if the update improves the video i dont know how i could fault it right now
tatwamasi said:
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
Click to expand...
Click to collapse
Hold my hands up on that one, I thought you were only talking about software issues, not hardware, so I apologise.
I completely understand where you are coming from regarding hardware, seems HTC have had issues on a couple of their latest phones, Diamond 2, Pro 2.
I had a Touch Pro 2 and after the 5th, I gave up and got a refund. The hinges were loose, faulty, slack. The screen had actual dead pixels. Keyboards faulty. Screen loose.
Other than moving back to my Touch HD which was perfect in every way (after having custom rom made, and it really needed Windows Mobile 7 to make it perfect), I thought the Hero was the next step.
Hardware wise, for me, it is. It is perfectly built, feels solid in my hand, screen nice and clear, reception perfect for me (same as all other HTC devices I've had and my iPhone 3g).
I know some people have had major issues with phones and the majority seem to be the people with Orange's Graphite branded phones, gaps in screens, poor reception etc and it must be certain production lines causing the issue.
Hopefully more roms coming out will make the software spot on, but as for hardware, they all need sending back as £400 is a lot for a phone, like I said about the Touch Pro 2, when your paying that much for a phone you expect it to be perfect (hardware).
Aside from the hardware, there is so much achieved in this latest update from MoDaCo (1.5) and more and more software on the Market everyday, software will be 110% in the near future.
Hope your hardware issues get sorted, send it back!!
I am one of the many unsatisfied, and thoroughly disappointed purchasers of the Galaxy S on Bell Mobility in Canada. I have had countless problems with this phone, and poor service even prior to the infamous 2.2 update causing the self destruction of the phone. My question is, when the Nexus S gets released in Canada, is it worth it? Does anyone else have problems with their Samsungs, or was the Bell version just a freak occurence, and not a true example of how Samsung manufactures their devices? Can you guys tell me how your experiences with your Samsung phones have been? I need to know if I should give them a break on this one, or stay away altogether.
Thanks.
i came from only using HTC phones, and an N1 to this NS and ya it was getting used to but i have had nothing but good times with my baby.
even dropping her a few times she still goes on like a champ
jun.seba said:
I am one of the many unsatisfied, and thoroughly disappointed purchasers of the Galaxy S on Bell Mobility in Canada. I have had countless problems with this phone, and poor service even prior to the infamous 2.2 update causing the self destruction of the phone. My question is, when the Nexus S gets released in Canada, is it worth it? Does anyone else have problems with their Samsungs, or was the Bell version just a freak occurence, and not a true example of how Samsung manufactures their devices? Can you guys tell me how your experiences with your Samsung phones have been? I need to know if I should give them a break on this one, or stay away altogether.
Thanks.
Click to expand...
Click to collapse
I had the international galaxy s and i must say that samsung really screwed up the software part on the galaxy s series. But i really love samsung hardware.
U really cant compare galaxy s to this this phone. Nexus s is so much snappier. Didnt have any problems so far. Wouldnt change it for any phone thats announced so far.
Sent from my Nexus S using Tapatalk
Should have returned your phone if unsatisfied. The build quality of my NS is excellent and I wouldn't trade it for any other phone out at this time.
edit: also I have a Fascinate with Verizon for work. Build quality is amazing. Only problem I have right now is I am still running 2.1.
jun.seba said:
I am one of the many unsatisfied, and thoroughly disappointed purchasers of the Galaxy S on Bell Mobility in Canada. I have had countless problems with this phone, and poor service even prior to the infamous 2.2 update causing the self destruction of the phone. My question is, when the Nexus S gets released in Canada, is it worth it? Does anyone else have problems with their Samsungs, or was the Bell version just a freak occurence, and not a true example of how Samsung manufactures their devices? Can you guys tell me how your experiences with your Samsung phones have been? I need to know if I should give them a break on this one, or stay away altogether.
Thanks.
Click to expand...
Click to collapse
Thanks for asking the question that was on my mind. Have a captivate, and have the same concerns. Waiting for the ns to come to att.
To add to the question, how is the gps?
Sent transparently through the tubes.
I have met several problems with this phone:
1, Some time NS will reboot while making a long call;
2, The backspace key will sometimes does not work, especially with the early product version.
3, Messy code may happen in SMS sent to Users in CDMA network.
That's all. You may buy the latest version of NS and update it to 2.3.3 which is said to solve the random reboot problem.
My first smartphone's the HTC Hero, then N1 and now the NS. Must say i'm loving the weight distribution and design of the NS. I do Gmask (http://www.gmask.com/) for the back of the phone so the plastic bits doesn't even bother me. Haven't had an issue with random reboots except for when i overclock it to 1400mhz and beyond. Besides, 1000mhz is more than enough to run all my required apps/games smoothly. No issue with the backspace. Best phone i had and wouldn't trade it for one that puts me at the mercy of carriers/phone manufacturers for software updates.
Only item i notice is that the GPS in the NS takes a little longer to zoom in to my location compared to the N1. It's fine if i use Maps 5.0,places etc but if i use Brut's version of Maps for navigation (Singapore doesn't have free turn by turn navigation yet) i will take a relative long time (15-20 secs compared to instantly when using the same app on the N1). Not sure if that's a problem with the outdated app or with the GPS hardware, probably the app since others work just fine.
If gps is working, and my tracks will track properly, you are +1 on me.
Sent transparently through the tubes.
Just realised the OP's nic's is Jun Seba.
RIP good man. Hope you're stilll producing good music wherever you are....
Switched from the Evo to the NS - the S is clearly a higher quality device in terms of fit and finish. The Evo always creaked with light squeezing - which feels cheap to me - the battery cover was laughably flimsy, the soft-touch plastic was a little TOO soft and was easy to knick/gouge (and when this happened it revealed the red plastic underneath - looked horrible) and I always thought the button and rocker action and feedback was horrible on the Evo.
The materials are sorta meh in the S, especially compared to the N1 or iPhone 4, but the N1 was sorta overkill in that dept anyway and function seemed to follow form on the iPhone 4 (though I think it is inarguably gorgeous).
The NS feels very light in the hand, almost like its hollow. I believe that's more due to balancing and battery placement, and its not a bad thing. Just took a bit of getting used to.
Overall I think its very comparable to the iPhone 3g(s), but with a superior touch surface (I love the concave glass) and MUCH better front bezel design.
Sent from my Nexus S using XDA App
I love the build quality of both the Galacy S and Nexus S.
I've also had a Desire HD and G2, HTC's build quality leaves much to be desired. As is mentioned above, squeeze it in places and there are all kinds of creaks and groans. The G2 has too many issues to mention.
The Nexus S, although it might have a plastic back, feels very solid.
I would easily recommned the Nexus S. From a hardware persepctive the only thing wrong with it is the back gets scratched easily and if you push the back right where the USB port is you may hear a creak once in a while (the only time the cheap plastic back is really noticable). I've had one or two reboots but that's a software issue. So far I haven't had any other issues with build quality but just from shopping around I did get the impression some of the HTC products felt more "solid". However, as noted elsewhere here, love the curved glass and actually prefer the lighter feel of the phone as a whole.
I should point out that I came to the Nexus S from a Palm Pre so of course the Nexus S feels pretty much darn near unbreakable next to my old phone
Coming from a Vibrant
My NS doesn't feel as cheap/hallow as my vibrant.
But still fingerprint magnet and back cover still scratches easy so baby it if you dont use case like me
As the title says:
I was so utterly disappointed with the 10.1
The first one I got Friday Morning had dead pixels on the black status bar at the bottom of the screen. I returned it a couple hours later to Best Buy.
The second one has dust under the middle of the screen. You could see black spots while surfing the web.
Finally, the third one had 8 pieces of dust under the right side of the screen.
I decided to return it and wait for a rumored Nexus Tab or Ice Cream.
Don't get me wrong I LOVE Android. I have the Nexus S 4g, and I have always had android phones. I had the Xoom, but it was too heavy and large. I really had high hopes for the Galaxy Tab. Yet, its sad that the build quality is lacking..
And... lets be honest, Honeycomb needs a LOT of polishing. Its laggy, and has none of the media consumption apps people crave(i.e. netflix, Hulu, HBO Go, etc.)
If you like the Tab do yourself a favor and try not to look at the screen too close.. I fear that there are imperfections on most of them... which is inexcusable
Sounds like you may have had a string of bad luck with the devices. Remember stuff like that gets shipped in bulk so it may have been just an issue with the one shipment to that Best Buy.
I haven't had any issues with build quality on mine. Was worried about the plastic backing but it doesn't dent in like the aluminum on my iPad so it's actually a plus (and it makes the thing lighter). I won't disagree with the Honeycomb needing polish however. For the most part it works fine but there is a significant lack of tablet optimized apps out there and the input lag in the stock browser is annoying at best.
Word...
I just got frustrated man. when you are dropping that much cash on a tab it should be flawless. ya know
Flawless is debatable... there is no such thing.. my $80k car (AMG C63 if anyone cares) is far from flawless, my house.. far from flawless. I have purchased $100+ software/hardware packages (Arcsight.. ridiculously expensive), far from flawless....
If you had asked me 10 or 20 years ago, then I would have agreed, but these days, everything is released with flaws and bugs, it is just how it is these days, and you will have to accept it, or you will never buy anything again..
Yeah man, I understand. I'd be pretty pissed to if I had to return my brand new shiny three times. But it's what all early adopters have to put up with; higher prices, untested technology, new waters and the like. It's what makes it fun,
This would be more shoddy QA than shoddy build quality wouldn't it? I actually quite like the build quality on the thing but could see getting pissed off if I had dust under the screen.
My experience that some people who are hyper-sensitive to "flaws" in devices are those that were truly unsure about their purchase in the first place. When they experience buyer's remorse, they suddenly find "flaws" in the device rather than admit that they made a poor purchasing decision. This bad behavior is unfortunately reinforced by the return policies of the retailers that charge restocking fees except in case of defects.
I'm not saying this is the case with OP. Just an observation.
jvanbrecht said:
Flawless is debatable... there is no such thing.. my $80k car (AMG C63 if anyone cares) is far from flawless, my house.. far from flawless. I have purchased $100+ software/hardware packages (Arcsight.. ridiculously expensive), far from flawless....
If you had asked me 10 or 20 years ago, then I would have agreed, but these days, everything is released with flaws and bugs, it is just how it is these days, and you will have to accept it, or you will never buy anything again..
Click to expand...
Click to collapse
totally OT: $80k for a C63??? how cheap are those cars in the states?? for a normal configuration we have to pay at least about $95k (~67k €).
The 2011 C63 AMG starts at < $60k in the US (though realistically, $70k is the cheapest you'll find it). I'm not sure what the differences are vs the euro models.
rmmorse81 said:
As the title says:
I was so utterly disappointed with the 10.1
The first one I got Friday Morning had dead pixels on the black status bar at the bottom of the screen. I returned it a couple hours later to Best Buy.
The second one has dust under the middle of the screen. You could see black spots while surfing the web.
Finally, the third one had 8 pieces of dust under the right side of the screen.
I decided to return it and wait for a rumored Nexus Tab or Ice Cream.
Don't get me wrong I LOVE Android. I have the Nexus S 4g, and I have always had android phones. I had the Xoom, but it was too heavy and large. I really had high hopes for the Galaxy Tab. Yet, its sad that the build quality is lacking..
And... lets be honest, Honeycomb needs a LOT of polishing. Its laggy, and has none of the media consumption apps people crave(i.e. netflix, Hulu, HBO Go, etc.)
If you like the Tab do yourself a favor and try not to look at the screen too close.. I fear that there are imperfections on most of them... which is inexcusable
Click to expand...
Click to collapse
Ice creams starts at 59 cents
Berner said:
I'm not saying this is the case with OP. Just an observation.
Click to expand...
Click to collapse
My experience has been that some people who try to insinuate that any issues someone may have with a product are actually problems with the person rather than the device, are actually just trying to defend their own purchases.
I'm not saying this is the case with you. Just an observation.
hebbe said:
totally OT: $80k for a C63??? how cheap are those cars in the states?? for a normal configuration we have to pay at least about $95k (~67k €).
Click to expand...
Click to collapse
They are definitely cheaper in the US then in most other places (even DE.. which is odd since they are made there...)
Base model runs around 60k, once you start adding options.. it goes up fast, I have everything but the Performance Package, and the number I through out is the avg for a model configured as mine, I did not pay that much (who ever pays MSRP anyways), as I picked mine up used (Certified Pre Owned model from MB).
You want horrible.. check out the C63 in Australia.. they run almost $200k AU. Half of that is I believe a luxury tax penalty....
jvanbrecht said:
Flawless is debatable... there is no such thing.. my $80k car (AMG C63 if anyone cares) is far from flawless, my house.. far from flawless. I have purchased $100+ software/hardware packages (Arcsight.. ridiculously expensive), far from flawless....
If you had asked me 10 or 20 years ago, then I would have agreed, but these days, everything is released with flaws and bugs, it is just how it is these days, and you will have to accept it, or you will never buy anything again..
Click to expand...
Click to collapse
Come on now - the GTab and C63 have a lot of stuff in common - especially their use of copious amounts of cheap plastic. At least for the Tab, it's only $500
matt310 said:
Come on now - the GTab and C63 have a lot of stuff in common - especially their use of copious amounts of cheap plastic. At least for the Tab, it's only $500
Click to expand...
Click to collapse
Yeah.. and it rattles alot.. drives me nuts.. granted that may have something to do with the monster V8 they shoehorned into the little C class.. but still, at the price point, they should have used better materials. At least in EU, and most of the rest of the world, you can get the option of leather dash/console/etc which replaces much of the plastic.. but that is not available on the C class for US AMG models, it is on the E and up classes though.
jvanbrecht said:
Yeah.. and it rattles alot.. drives me nuts.. granted that may have something to do with the monster V8 they shoehorned into the little C class.. but still, at the price point, they should have used better materials. At least in EU, and most of the rest of the world, you can get the option of leather dash/console/etc which replaces much of the plastic.. but that is not available on the C class for US AMG models, it is on the E and up classes though.
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Click to collapse
The rattles are caused by a combination of low-profile tires, punishing suspension, and clips that hold dashboard components in place instead of screws. Also, the torsional rigidity of the C isn't as stiff as the E so when you go up driveways and the chassis flexes, that eventually takes its toll on tight tolerance components. Sometimes covering them with leather helps; sometimes not.
The greater concern to me is why MB didn't include an LSD with that car as standard equipment. It's part of the P30 package or a $2,000 standalone option, which to me makes next to no sense. All that power needs a way to get it reliably to the pavement!
rmmorse81 said:
As the title says:
I was so utterly disappointed with the 10.1
The first one I got Friday Morning had dead pixels on the black status bar at the bottom of the screen. I returned it a couple hours later to Best Buy.
The second one has dust under the middle of the screen. You could see black spots while surfing the web.
Finally, the third one had 8 pieces of dust under the right side of the screen.
I decided to return it and wait for a rumored Nexus Tab or Ice Cream.
Don't get me wrong I LOVE Android. I have the Nexus S 4g, and I have always had android phones. I had the Xoom, but it was too heavy and large. I really had high hopes for the Galaxy Tab. Yet, its sad that the build quality is lacking..
And... lets be honest, Honeycomb needs a LOT of polishing. Its laggy, and has none of the media consumption apps people crave(i.e. netflix, Hulu, HBO Go, etc.)
If you like the Tab do yourself a favor and try not to look at the screen too close.. I fear that there are imperfections on most of them... which is inexcusable
Click to expand...
Click to collapse
Sounds like you had really bad luck. Did you exchange them from the same place? It might be the batch the store received was the problem, either tampered in production or in transportation. Overall, people seem to be happy with the build, including myself, so it seems you're case was exceptional, and you may give it another try at a different store or vendor.
Nexus Tab/Ice Cream are at best Q4, which can be 4-6 months away, and I wouldn't be surprised if they only came out next year. Honeycomb will definately improve before then, especially in a few weeks we should have custom ROMs too.
Dead pixels AND dust under the screen! I agree 100% with the OP. If you really got three in a row with screen defects that is not acceptable. You can ignore virtually any nick, ding or scratch on the body of a tablet, but it's really hard to ignore screen defects. Especially central ones. In many respects a tablet IS the screen. It's what you interact with all day long.
I'm not that surprised. Samsung sometimes has quality control issues. I ended up returning three Samsung projection TV's in a row once. One of them actually had a picture that was physically tilted so that one side was higher than the other - can't quite understand how that got past quality control. And then there is the recent GPS disaster with the Galaxy S phones - I had one of those and finally ended up getting rid of it because It was impossible to navigate with it.
Samsung is a strange company. They produce cutting edge products that have lots of rough edges. But when you finally get one of Samsung's devices that works correctly, they are sometimes really good. When I finally got a working TV from Samsung, after my fourth try, it lasted forever - superb picture and no problems. Love my Tab 7. And even the Galaxy S was a great phone, as long as you didn't have to get anywhere on time.
I'm surprised that Best Buy didn't give you a hard time with the dead pixels. Every once in a while you get a smart-assed salesman who likes to quote a dead pixel rule: "we can only exchange it if there are 5 or more dead pixels. Just because there's a big black one dead center in the middle of your screen isn't sufficient cause for an exchange!") Had circuit city try this with me on an LCD TV. Course stuff like that is probably the reason they went bankrupt.
This is one reason I prefer buying from brick and mortar stores with items like this. If Best Buy gave you no trouble with 3 returns, thats really commendable on their part. They would get my repeat business just for that.
jvanbrecht said:
Flawless is debatable... there is no such thing.. my $80k car (AMG C63 if anyone cares) is far from flawless, my house.. far from flawless. I have purchased $100+ software/hardware packages (Arcsight.. ridiculously expensive), far from flawless....
If you had asked me 10 or 20 years ago, then I would have agreed, but these days, everything is released with flaws and bugs, it is just how it is these days, and you will have to accept it, or you will never buy anything again..
Click to expand...
Click to collapse
??? You have got to be kidding, right ? You may have low expectation and willing to take flaws, but not me, not now, not ever. Doing so just tells the manufactur we will accept the flaws and be done with it. Goodness, accept it ? No way
rmmorse81 said:
As the title says:
I was so utterly disappointed with the 10.1
The first one I got Friday Morning had dead pixels on the black status bar at the bottom of the screen. I returned it a couple hours later to Best Buy.
The second one has dust under the middle of the screen. You could see black spots while surfing the web.
Finally, the third one had 8 pieces of dust under the right side of the screen.
I decided to return it and wait for a rumored Nexus Tab or Ice Cream.
Don't get me wrong I LOVE Android. I have the Nexus S 4g, and I have always had android phones. I had the Xoom, but it was too heavy and large. I really had high hopes for the Galaxy Tab. Yet, its sad that the build quality is lacking..
And... lets be honest, Honeycomb needs a LOT of polishing. Its laggy, and has none of the media consumption apps people crave(i.e. netflix, Hulu, HBO Go, etc.)
If you like the Tab do yourself a favor and try not to look at the screen too close.. I fear that there are imperfections on most of them... which is inexcusable
Click to expand...
Click to collapse
Did you clean your glasses before you inspected the tablet?
(J/k I returned one due to back light bleeding)
OP, if you got all of those from the same place, I suggest giving it one more shot and buying it somewhere else.
I'm sure many of us have gone through countless returns, replacements, and refunds, with Samsung's range of Galaxy smartphones, believing that our phones were defective as a result of absurd manufacturing anomalies and quality control problems. Though, we are not Samsung factory workers, it appears Samsung has given us some labor. Obviously spending $700+ on a phone is not little. However, according to Samsung, everything I am about to disclose is normal. To alleviate the hassle of dealing with a company that has a pretty poor track-record when it comes to quality control; I would strongly advise not to return your Note 2 to the service center or store for the following reasons,
I have listed common problems some of us have come across; along with are some Do-It-Yourself Tips and Tricks to resolve these minute problems.
Squeaky back cover?
- Ensure all sides of the back cover have clipped in properly; there should be no gaps, the fitting should be seamless
- If that doesn't resolve the squeaking, replace the back cover with a new one (cheap plastic tends to expand)
- Try not to remove and install the back cover over and over again, as that will eventually weaken the plastic clippings on the back cover
Light leaking on sides of home button?
- The home button has plagued Samsung for the past couple of years. But don't worry, your home button is not defective.
- The button is not uniformly seated properly, that explains. As a matter of fact, your home button should be flushed, not elevated above the display. To check if your button has light leakage, go into a dark room, angle your phone while the capacitive lights are on, and verify light leakage in the home button area.
- Solution: Place a piece of tape over the whole button, ensure that the tape is placed beyond the edges and sides of the home button. The tape will help keep the button seated properly and flushed, equally on both sides. Now as long as you massage and use the home button a few times a day, and remove the tape after a couple of weeks, the light will no longer protrude through the sides of the home button.
Black specks / Bezel Chrome Finish production errors?
- A lot of you may not be noticing this; only if you orient your phone at a particular angle, you may notice the chrome paint color inconsistency on the bezel (the chrome paint job was not done properly), black specks will show to some degree; now if it bothers you so much, put a case on. There is nothing you can do about it; all Note 2's have this quality control problem one way or the other.
- You don't have to worry if the metallic painting is not done properly behind the phone, as the back cover will conceal it.
Loose Volume Rocker control buttons / Power button?
- As long as you feel the button feedback and hear the button press on both volume and power keys, but feel that the buttons are loose, use a case, or massaging the buttons for a little while will help.
AMOLED Display Issues?
- Refer to the following thread, http://forum.xda-developers.com/showthread.php?t=2108073
I will update this thread if I can think any more things to look out for when buying a Note 2. If you have any suggestions share them in this thread. Hopefully, someday, this thread can have a sticky.
Hope this helps, enjoy your phone!
This thread applies to International Note 2 and U.S. Carrier Variants.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
------------------------------------------------------
Any additional solutions will be posted here.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
---
Many have spotted small gaps between the bezel and the glass of the display. I have cross-checked with over '12' Note 2 pieces across several stores, and they all have this gap in various areas, (i.e. top of the unit, bottom of the unit, and near the power / volume controls).
Secondly, although I could not find this on my T-Mobile Note 2 (I even used a magnifying glass to confirm), some of you may have noticed that the bezel is NOT 100% molded. If you inspect closely, you will notice a joint at which it appears your bezel is cracked, but is not. You might find this disappointing, but according to Samsung standards, the joint appearance is completely normal. Some joints (meeting of both sides of the bezel) will be very prominent, and some will not (in the case of mine).
Unfortunately, Samsung does not have consistent quality control with their devices, and you will definitely spot manufacturing variations, but don't be alarmed.
You should really consider these variations as consistent according to Samsung's quality control.
---
Visiting the squeaking back cover again, this sometimes also occurs when the end-user forcefully removed the back-cover by chance. Treat your Note 2 with care.
However, some back-covers are indeed cheaply Made by Samsung, and the clippings are not always made consistently; therefore, you will see different results from unit to unit.
---
An XDA user had asked me if the Grey Note 2's are most affected,
I've seen over a dozen Note 2's and 'Grey appears is most affected." However, it is difficult to confirm because very few stores have the White Note 2 on display in my area. One store did have '2' White Note 2's for demonstration pieces, and I felt they were manufactured through better quality standards than the Grey Note 2.
However, the White Note 2's do indeed have the gap on top of the unit (very noticeable), and I felt like the White units heat up quite fast compared to Grey. The home button on the White Note 2 is not that recessed (feels quite elevated) compared to the Grey Note 2. The light on the capacitive buttons on the White Note 2 bleed very noticeable compared to the Grey.
Hey! One question! Just recieved my note 2 the other day - and I've found some sort of strange thing happening on the top right of the glass of the screen. It seems like there is this really tiny gap between the screen and the body.
Its almost as the screen is just the tad bit tiny on the upper right side! Is this something I should send my phone in for?
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Everything you've listed is a reason to return the phone.
When paying this kind of money no matter what the imperfection is , it is unacceptable.
Would you keep a car with these imperfections. NO. why? Because is more expensive?
It does not matter. This phone for me is like buying an Aston Martin and accept it with manufacturing flaws. NEVER.
Sent from my GT-N7100 using xda premium
No device is perfect; unfortunately, Samsung's quality control is sub-par to Apple's; Plastic, that's all. There is no reason for you to return your phone for the above reasons, especially because you might get something worse in return.
What you are describing with the glass, is something you to show us by posting a picture.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
There is nothing you can do about the above. If that makes you uncomfortable, I suggest buying a different phone model from a different company like LG and Apple.
Do post pictures to show us what you are seeing.
Cheers
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
bushako said:
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Funny observation about the Note 2 bezel is that Apple fan-boys will probably think Samsung copied Apple with its bezel chrome-finish quality control paint issue (that too on a black / titanium grey model, similar to Apple's Black model), lol. Apple says, their iPhone 5 paint issue is normal; Samsung probably considers it the same. That's why I listed a solution in my 1st post, - Cheers.
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
Click to expand...
Click to collapse
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
bushako said:
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
Click to expand...
Click to collapse
As for the back cover...I took off the back cover, tried and it still creaks. It must be from the housing frame. Checked my friends Tab 10.1 and its even worse. I think with the combo of size and plastic makes it bound to flex easily. Either way it doesnt really annoy me much. But I sure hope Sammy steps up its game with build quality in future releases in comparison to HTC and Sony.
Sent from the Rabbit Hole
I have none of the issues above aside from a slight screen uniformity issue seen on grey colors, everything else is great. Wish they would really up the quality control on the next generation screens.. at least is its miles better this time compared to the Galaxy S2 and Note 1.
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
Click to expand...
Click to collapse
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
brusyev said:
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
Click to expand...
Click to collapse
Updated Post # 2
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
winlinmac001 said:
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
Click to expand...
Click to collapse
I know what you mean. On one of the phones I had, the silver finish was partially coming off. It's hard to explain but it looked like the coating was too thick on one side and didn't stick on the other, it could be easily scratched off with a nail.. I didn't want to take any chances with it since I was exchanging that unit. The truth is that majority of Note 2 phones have some sort of defect on them, some more than others and it just depends on the customers quality standards. You can tell my standards are pretty high, but you do not need to have a 20/20 vision to notice these defects. As I said earlier, if you feel that a phone with defects is worth $700 or more dollar's than it's your thing. I owned HTC N1 in the past and the quality of that device was much superior to Note 2. It's a shame that Samsung feels that it's customers should accept things as they are and continues the "defective" phone trend. I am still thinking whether I should keep my current (5th device) which has uneven black area around the LCD screen and has started lagging a times. This is something that even the case cannot cover. I have this week to make that decision as my 30 days will be up. I may just give up on Samsung completely but not without a fight. Writing a letter to the CEO...I wish there was a survey done on just how happy the customers are with Samsung's quality standards....Why not rename the this thread to something like "Your Note 2 is Defective? [Solutions To Common Quality Issues Found On Note 2]? I feel that the name of this thread is misleading....
---------- Post added at 02:32 AM ---------- Previous post was at 02:01 AM ----------
winlinmac001 said:
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
Click to expand...
Click to collapse
I hope for the same... My 30 days are almost up and I am trying to make a decision to take a refund or simply keep it...exchanging for another phone seems like a foolish idea as my next one may be in a worse shape... the sad truth is that there is nothing better on the market than Note 2 and I really like this phone....if not for the defects. Unlike you and many others, I like to keep my devices for two or three years before upgrading...I guess this is why I feel that this is a big thing for me....staring at a defective phone for the next several years if you know what I mean....
winlinmac001 said:
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
Click to expand...
Click to collapse
By mura effect if you mean those lines/blotches seen on dark/black colors, I have none.
I wanted to exchange my unit but I considered that I might get a unit with far worse problem, I rarely see the uniformity issue on greys its usually visible only when i press the menu button on the home screen. I'll probably have my display replaced at around 9 months from now. Really pleased with the display so far as compared to my previous devices.
Even if you don't have the lines / blotches, the Mura still exists, you just can't distinguish them as they are in the form of stains this time (takes up most of the display; explains why blacks are blacker in a dark setting compared to the S2 and Note 1); these panels are not embedded with the technology from Ignis Innovation.
Maybe it's just me, but I feel like the G5 is catching a lot crap for almost no reason at all... I've had mine for 1 week now, and no major issues to speak of. It functions as it should, build quality is nearly perfect, and it just works... As the title states, this is all my opinion, so let me break some things down...
Screen bleed: This is bound to happen with most all LCD devices. Even your LCD television will have this issue if the room and screen are dark enough. Some of you that have posted pictures do in fact have a relevant reason for return as it is pretty bad. But also, some of you are just being entirely too picky.
AUX audio noise: This device is native 24bit lossless at 192kHz... MOST of the "cheap" aux cables you buy at the store just don't have the quality wiring inside that you need for this device, and will give you the audio hiss. You're gonna want something that is Audiophile grade (this just simply means high quality), with a thicker wire, better connectors, etc. The basic run of the mill cables just aren't gonna cut it with this device. I ended up going with THIS cable, and my hiss went away. (Your results may vary)
The chin gap: This is directly related to how the battery clips in. The connectors inside the phone are spring loaded and very slightly push back against the battery. On top of that, they are there are two parts that are simply being "snapped" together, so there is bound to be a gap. Again, I too have this "issue" on my phone, but it is so minor that it doesn't really matter. (It's also completely hidden by my case now too) I wouldn't say this is a lack of QC, but rather just certain individuals wanting perfection from a non-perfect world. It's just not gonna happen. An idea for LG, may be to put 2 very small rare earth magnets on either end of the chin module to help combat the spring push from inside the phone?
The clicky power button: Really people? It's a click style power button to begin with. While I will agree the button cap (the part we actually see) could be a bit better than what it is, why is this even a quality complaint? Those of you that are shaking your phone in a silent room and "hearing" the button move are probably mistaken. While the button does have minuscule movement to it, what you are actually hearing is the OIS sensor moving. It's supposed to if you shake the phone.
TL;DR: Complaints are fine if they are legitimate. But most of these are not. It's nothing more than a case of people being far too finicky over the build of a launch device. One can ALWAYS expect to run into SOMETHING they don't like about a first launch device, but should not haze the device to the point of making it potentially fail. If you want things fixed, yes report them, but also look into solutions. Don't haze the product to the point that it scares others away from an otherwise beautifully designed and wonderful product.
Your opinions are always welcome, so let's keep this thread mature if you post. And thank you for reading mine.
tribalartgod said:
Those of you that are shaking your phone in a silent room and "hearing" the button move are probably mistaken. While the button does have minuscule movement to it, what you are actually hearing is the OIS sensor moving. It's supposed to if you shake the phone..
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I have to nitpick here (sorry!). If you lightly hold the button still as you shake the device, there is no noticeable sound. Yet there is certainly a sound from the shaken button and although I am not too familiar with the OIS sensor (I think it has something to do with correcting shaky hands like mine ruining photos?), I am quite sure it is not located in the power button.
However, I cannot yet say I have any complaints about the phone. The button does not actually bother me at all, nor do any of the other complaints I have read here or otherwise. I really think the G5 is an exceptional, well crafted device and I love it! :good:
Had mine for a few days now and I have none of these so called issues. I'm getting really bored of all the comments in the g5 forum, no other forum on this site has to deal with all these comparisons. I don't understand why people that don't even have the phone come here on a daily basis, you prefer the s7 then go, if your holding out for etc m10 then leave. I personally love mine. The only issue I have with this phone at the moment is this forum, you come here for help and all you get it BS.
I'm not sure what the deal is either. The media seems to be running with the "this phone is a mess" story for whatever reason. Could the phone use some more refinement? Can they fix some manufacturing and QC issues? Sure, but it seems they're throwing out a really great combination of hardware and features for no good reason that I can determine. Perhaps the preview models were noticeably worse than production? It's also seems to be random things... Nexus 6P has large sensor bar on back, gloss over it. LG G5 has large sensor bar on back, "goodness the design is terrible". It's just weird. I'm also of the opinion that the rough chamfer is intentional for grip, not a QC issue. Would be interesting to hear LG"s take on that just like their explanation of the microdized finish which allowed them to get rid of the antenna bars. People keep using terms like half baked or not thought out but when you hear from the design team it sounds like that isn't close to being the truth. I can get why some folks might not agree with their choices but I'm not sure about the overall panning that seems to be going on. They're using their own patented aluminum for the phone for goodness' sake, who else is developing their own proprietary materials? I dunno, I guess I'm just in the minority on this one for whatever reason.
mrenzo said:
Had mine for a few days now and I have none of these so called issues. I'm getting really bored of all the comments in the g5 forum, no other forum on this site has to deal with all these comparisons. I don't understand why people that don't even have the phone come here on a daily basis, you prefer the s7 then go, if your holding out for etc m10 then leave. I personally love mine. The only issue I have with this phone at the moment is this forum, you come here for help and all you get it BS.
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Right? You'd think you were on xda-fashionistas with all the whining about how the phone looks/feels compared to x, y, or z. I thought this forum was supposed to be about development and had a technical lean, but it seems like more than half the people here are either trying to start arguments about why they prefer the S7 or complaining about how their 9th trade-in phone has a sub-millimeter gap with the removable module.
Note: This is not an invitation for someone to come in and defend themselves about why they're upset about the primer/paint or the unnoticeable screen bleed. I bought a hand-held computer, not a purse. I came to this forum to talk about the phone functionality, not listen to people tell me that the phone I bought is inferior because of something that has nothing to do with how the phone functions.
bhyurf said:
Note: This is not an invitation for someone to come in and defend themselves about why they're upset about the primer/paint or the unnoticeable screen bleed. I bought a hand-held computer, not a purse. I came to this forum to talk about the phone functionality, not listen to people tell me that the phone I bought is inferior because of something that has nothing to do with how the phone functions.
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Couldn't agree more.
toefurkey said:
I have to nitpick here (sorry!). If you lightly hold the button still as you shake the device, there is no noticeable sound. Yet there is certainly a sound from the shaken button and although I am not too familiar with the OIS sensor (I think it has something to do with correcting shaky hands like mine ruining photos?), I am quite sure it is not located in the power button.
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Sorry to double post... But yes, you are correct. Just tested this on mine. I still have to say tho... It's not as big a deal as many are making it out to be.
I just got my pink G5 yesterday, was at the shop and been through 3 units, first one had the silver line missing underneath the release hatch or scratched off, unit 2 soft white color burn on the screen when all color showing using a test app, on the unit 3, found a small dint just right at the edge between the main unit and battery adapter, but kept it, and didn't care about it as it isn't really noticable unless you really look close, it also has the light bleed when I checked this in a dark room, I have 14 days to return it, if i decide to, but yeh they all have minor problem, this isn't just LG, and i'm very picky but decide to keep the 3rd unit, it's solid built, works well and I really like it.
If people are have problems with their unit and can't accept it, exchange it or get a different phone, no one is forcing you to keep it.
I haven't had the gap issue and just went into the bathroom, no light bleed. Maybe there is a QC problem and I got a solid one? I'm not complaining. I know I'll have the monthly security update in six months while S7 people are still on June.
I'm surprised that the complain threads are allowed to go on. It not only hurts the site,it hurts the company that made the phones. I think some of the writers that review these phones are abusing their power and becoming a bit reckless.
EDIT
Ive also noticed that a lot of complaints are coming from people with 20 post or less
same here, this phone is dope. had the g2 then the g4 now this and havent really been disappointed with any of them. got used to ux 5 pretty quick. not in any rush to root stock feels so smooth once set up. ability to disable the bloat apps is cool. wide angle camera is super cool and the fingerprint scanner is actually really fast idk why people keep mentioning it being slow in reviews.
The clicky power button is annoying, but i'm trying not to use it. The chin gap worries me when it comes to water. Mainly though, people are just too picky.
Jonathan-H said:
The clicky power button is annoying, but i'm trying not to use it. The chin gap worries me when it comes to water. Mainly though, people are just too picky.
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A bit of rain or a splash here and there probably won't be a concern, even with the design of this phone. There's a video out of someone putting it in a sink full of water for 2 minutes and it survives just fine. I would not advise taking it in the shower or pool tho.
I for one love my G5. Started with the G2, fell in love with the rear buttons, migrated briefly to the Nexus 5X (couldn't live without Knock features and rear buttons), and now to the G5.
The G5 is really an evolution of the Nexus 5X, they are almost identical in physical size, except the fingerprint scanner is a smaller diameter, which is the cause of the semi-flakiness. It's too easy to just mash your finger across the sensor and miss the portion that got 'enrolled'. This can be addressed by enrolling your finger multiple times to get a larger portion of your finger tip, I've also found that my phone case helps guide just the tip of your finger to the scanner which greatly increases reliability!
It seems the G5 has been held to a different review standard than other devices due to its modularity. Instead of reviewing the G5 on its own merits plus cool potential for modules, it has been mostly reviewed on the merits of its lack luster existing modules and the weak stock launcher missing an app drawer. If I reviewed a new laptop I wouldn't judge it based on the available accessories, that would be ridiculous! The device reviews should stand on their own, anything else is just a cherry on top.
I don't see anyone mentioning the great call quality, the fantastic signal strength, and hardly any mention of the IR blaster! That thing is so useful - you can change TV channels at the gym, in hospitals, or on your couch if you can't reach the remote. Plus we have USB-C, I can't tell you how great a reversible connector is - no more fumbling at night trying to plug in, got used to this on the NX5 and won't go back.
Here are the main gripes summarized so we can see how ridiculously picky these are -
Light bleed (I would never have even known if I hadn't downloaded a specific app to test this!)
Finger print scanner flaky (see above, this is a non-issue)
Build quality issues (no doubt these do exist in some form or another on every device! my phone is fine)
Missing app drawer (use a 3rd party launcher or Home 4.0 from smart world)
Aesthetic (do you use a case?)
By the way, if you boost the DPI of your screen through ADB the usage experience gets much better! Mine is set to 540.
I think people have been too hard on this phone too, honestly. I just got it today and am pleased I have no chin gap, screen bleed, ECT.
Coming from the "Lagaxy S6" that I got on release because they promised me that the battery and performance would be the best thing since Jesus walked the earth was an absolute lie. I have never owned a phone with more horrible screen on and stand by time in my entire life. It was smooth for the first couple weeks and the usual lag came back (their apologists will never admit it and claim its been fixed) as well as the horrible RAM management fiasco.
Oh my god, what a joy to have a speedy keyboard, a fast messaging app, a phone that actually doesn't chew endless percentage points off my battery with the screen off, and apps still being in memory after a few minutes, I am in heaven. Oh and the spare battery module is nice, as well as the IR blaster someone else mentioned above. I was going to get the HTC 10 but after AndroidCentrals guys kept saying the battery really wasn't special I knew what j needed to do.
Thank you LG, you saved me from a year of absolute hell.
I too think the complaints are a bit too much. G2 , G3, and now G5 user. Haven't found even one negative so far with the G5. Love it!
Sent from my LGLS992 using Tapatalk
cigman said:
I too think the complaints are a bit too much. G2 , G3, and now G5 user. Haven't found even one negative so far with the G5. Love it!
Sent from my LGLS992 using Tapatalk
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Yep, I have not had any of the app crashes, LED bleeding, major chin issues ect that others have mentioned. This has honestly been my best battery life phone since the Galaxy S2 FIVE YEARS AGO. That is insane and quite telling to me, I am glad LG got this right. This is the first LG phone I have ever owned and it makes me wish I had tried their other offerings in the past, I may have been much happier. Once I get my other battery I will slap it in after work at 100% and likely will never have to worry about running out of battery again. I hope LG keeps up this trend because there are definitely a lot of us here who appreciate them being one of the last major flagship carriers to offer this feature.
Speaking of removal battery, I remember how people were literally foaming at the mouth at the loss of such features in other flagships, yet LG listened to smartphone enthusiasts and gave them more options than most other manufacturers. They definitely deserve way more credit for giving the consumer options.
I have never cared for a device's design and I'm not going to start now.
I do think the paint thingy is a good idea in order to hide the antenna lines but it seems to come off very easily, so a case would be mandatory.
Secondly, there are some QC issues across the board when it comes to the paint thingy, light bleeding out the screen, and a variable gap size where the module clips.
When you take into consideration that these days design is (almost) everything, hence the build quality, there's the rant about the G5. In all fairness, if similar issues would have arisen, Samsung or Apple would have also taken a beating.
That being said, even if I would receive a perfectly well built G5, I would still be semi disappointed :
- no camera improvement in low light situations (lights bleeding), although it is still one of the top performers
- no manual controls over filming while is was possible on the V10, why? It is clearly entirely possible since it seems to be a software development choice. I don't get it, LG says the G5 takes after the V10 but it lacks a native high quality DAC (the module is somewhat expensive and not available everywhere) and video manual controls
- this is a killer, only 32 gigs (same base storage since the G2 of old) of internal storage with no possibility to move apps the the SD card nor to convert the SD card into adoptable storage (though I would do it with ADB)
Even if it was possible natively to convert the SD card into adoptable storage, some apps like Spotify would then download everything directly to the small internal storage. I don't know why storage hasn't become a massive issue yet when you consider that OS (and skins like the LG UI), apps and photos aren't getting smaller anytime soon !
On the other hand, I love the secondary wide lens, but I fear it would be too much work to enjoy the G5 as it is. I am already juggling with different storage spaces with my G4 (internal, 128 gigs SD card, cloud and external (backups on my PC)). I need a lot of stuff offline since I'm travelling abroad quite a bit, so streaming content (Google photos, Spotify) is not always an available option.
Sent from my LG-H815 using Tapatalk
BR7fan said:
I'm surprised that the complain threads are allowed to go on. It not only hurts the site,it hurts the company that made the phones. I think some of the writers that review these phones are abusing their power and becoming a bit reckless.
EDIT
Ive also noticed that a lot of complaints are coming from people with 20 post or less
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Click to collapse
Im even more surprised that this trend of starting threads to actively discredit people with legitimate issues is being allowed at all. When people have issues with a device IT SHOULD HURT THE COMPANY. Treating a massive multi billion dollar world wide corporation like its some sort of tiny start up charity is ridiculous.
You dont want the forum having complaints because it hurts the community somehow? From where im sitting what hurts the community is misleading ignorant crap like what the OP is trying to pull. Trying to convince people nothing is wrong in spite of the overwhelming evidence to the contrary is harmful to a community, only further hurts the reputation of the phone further. What do you think will happen when someone reads a thread like this and goes to buy the phone and finds out all the things he read where true? There goes the credibility of the community just because of some goofy ass notion that a device needs defended from itself.
Screen bleed: This is bound to happen with most all LCD devices. Even your LCD television will have this issue if the room and screen are dark enough. Some of you that have posted pictures do in fact have a relevant reason for return as it is pretty bad. But also, some of you are just being entirely too picky.
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OK find us another flagship phone with LCD screens that had even remotely close to this much backlight bleeding. Ill wait.
Didnt have that issue with my HTC one m8 or my Sony z3v. Dont have that issue with my gaming monitors either. QUALITY LCD panels DO NOT have noticeable backlight bleed. Its a staple of cheap poorly made budget panels.
AUX audio noise: This device is native 24bit lossless at 192kHz... MOST of the "cheap" aux cables you buy at the store just don't have the quality wiring inside that you need for this device, and will give you the audio hiss. You're gonna want something that is Audiophile grade (this just simply means high quality), with a thicker wire, better connectors, etc. The basic run of the mill cables just aren't gonna cut it with this device. I ended up going with THIS cable, and my hiss went away. (Your results may vary)
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Not even remotely close to true at all. The fact that you think the onboard snapdragon DAC is audiophile grade is cute but wildly incorrect. The fact that you think cables can cause this issue is even more incorrect. You dont need any sort of special size for headphone cables to be high quality thats just plain ignorance. We are talking tiny amounts of power not some 1200 watt amp powering 2 OHM subs. Go look at audiophile grade IEMs they dont run large cables at all. Your defense is flat out wrong, what causes that hiss is a number of things but nearly all would be internal. Poor internal shielding, defects in the amp etc. Cables are not going to cause this unless they are cut, or flat out defective.
Also, as a side note lossless would be your music files not the DAC, no special cables are required for higher quality audio and 9 times out of 10 that "thicker high grade" cable is just plastic and crap with the exact same amount of copper as the tiny ****.
Chin gap never bothered me so ill leave that.
The clicky power button: Really people? It's a click style power button to begin with. While I will agree the button cap (the part we actually see) could be a bit better than what it is, why is this even a quality complaint? Those of you that are shaking your phone in a silent room and "hearing" the button move are probably mistaken. While the button does have minuscule movement to it, what you are actually hearing is the OIS sensor moving. It's supposed to if you shake the phone.
Click to expand...
Click to collapse
There is an issue at play here where the outer part of the button with the fingerprint sensor is coming unglued from the rest of it. Then its a matter of time before it moves the wrong way and you lose the fingerprint scanner altogether Thats the main reason you see people complaining and returning them because of the power button. The guy at my verizon store said thats the main reason he sees them coming back.
This notion that because you like the phone that you should stick your head in the sand and ignore the issues it has while trying to discredit anyone with actual issues is stupid. So is this mentality that people shouldnt be allowed to discuss said issues here. Just because you like the phone dont mean you get to sweep away all the negative attention its getting and pretend its all unicorns and rainbows in G5 land.
notinterested said:
Im even more surprised that this trend of starting threads to actively discredit people with legitimate issues is being allowed at all. When people have issues with a device IT SHOULD HURT THE COMPANY. Treating a massive multi billion dollar world wide corporation like its some sort of tiny start up charity is ridiculous.
You dont want the forum having complaints because it hurts the community somehow? From where im sitting what hurts the community is misleading ignorant crap like what the OP is trying to pull. Trying to convince people nothing is wrong in spite of the overwhelming evidence to the contrary is harmful to a community, only further hurts the reputation of the phone further. What do you think will happen when someone reads a thread like this and goes to buy the phone and finds out all the things he read where true? There goes the credibility of the community just because of some goofy ass notion that a device needs defended from itself.
OK find us another flagship phone with LCD screens that had even remotely close to this much backlight bleeding. Ill wait.
Didnt have that issue with my HTC one m8 or my Sony z3v. Dont have that issue with my gaming monitors either. QUALITY LCD panels DO NOT have noticeable backlight bleed. Its a staple of cheap poorly made budget panels.
Not even remotely close to true at all. The fact that you think the onboard snapdragon DAC is audiophile grade is cute but wildly incorrect. The fact that you think cables can cause this issue is even more incorrect. You dont need any sort of special size for headphone cables to be high quality thats just plain ignorance. We are talking tiny amounts of power not some 1200 watt amp powering 2 OHM subs. Go look at audiophile grade IEMs they dont run large cables at all. Your defense is flat out wrong, what causes that hiss is a number of things but nearly all would be internal. Poor internal shielding, defects in the amp etc. Cables are not going to cause this unless they are cut, or flat out defective.
Also, as a side note lossless would be your music files not the DAC, no special cables are required for higher quality audio and 9 times out of 10 that "thicker high grade" cable is just plastic and crap with the exact same amount of copper as the tiny ****.
Chin gap never bothered me so ill leave that.
There is an issue at play here where the outer part of the button with the fingerprint sensor is coming unglued from the rest of it. Then its a matter of time before it moves the wrong way and you lose the fingerprint scanner altogether Thats the main reason you see people complaining and returning them because of the power button. The guy at my verizon store said thats the main reason he sees them coming back.
This notion that because you like the phone that you should stick your head in the sand and ignore the issues it has while trying to discredit anyone with actual issues is stupid. So is this mentality that people shouldnt be allowed to discuss said issues here. Just because you like the phone dont mean you get to sweep away all the negative attention its getting and pretend its all unicorns and rainbows in G5 land.
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Well said, I had 3 replacements before i anally gave up and sent the phone back. This doesn't mean i didn't like the phone, i did, i really did but I am not going to pretend those issues dont exist and or will not arise in the future.
I want a device that is future proof not only in terms of performance but build quality. A blazing fast CPU is of no use if you dont have a working button to turn the phone on or off.