Database Users

Problem with Wizard -> GPRS and receiving calls

Dear technically gifted people,
I have recently purchased the Wizard (i-mate k-jam) and have the following three problems:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
2. If reset the device or turn on/off flight mode, the device has no problem connecting to GPRS/EDGE (provider MTS/Russia), but after some time it drops the connection and cannot reconnect until next reset.
3. Flight mode switch does not always work. Have to turn it on 2-3 times before phone responds and turns the phone back on.
If someone would be kind enough to help me resolve them I would greatly appreciate it. I recently upgraded to the new ROM (the one posted on the clubimate site in March) but it did not seem to help the issue.
Regards,
egrib

i have the same problem! Have to turn it off and then back on again, very annoying!
Do you think turning the voicemail off will sort it out? I dont really have any need for it anyway

could be SIM related.
My wizard showed the same instability. I needed to reboot every night otherwise i would get dropped calls (straight to voice mail) no GRPS access, and the charging wouldn't work. I changed roms etc. What finally did the trick for me is I got my service provider (FIDO in canada) to change my SIM from the 2001 card i had to a current one.
It seems to have done the trick.

From my own experience and from seeing all the posts on this forum it seems like this device is full of bugs and is just not worth the time and money.
As there a similar device out there that actually works and people have no problem using?
Thanks.

egrib said:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
Click to expand...
Click to collapse
did you have the same problem with previous handsets in the same area? such problem are quite often caused by network issues not mobile and you should try reporting it to your operator's customer care. however, if such problem persist only on wizard and in various areas, then it's probably problem with mobile...
egrib said:
2. If reset the device or turn on/off flight mode, the device has no problem connecting to GPRS/EDGE (provider MTS/Russia), but after some time it drops the connection and cannot reconnect until next reset.
Click to expand...
Click to collapse
you mean [G] icon on top of screen? well, this is a feature of this model, that after some time it detaches from GPRS, so [G] icon disappears. however if you'll try to connect to internet through GPRS, it will attach again and connect, so i wouldn't be so much concerned about it.
egrib said:
3. Flight mode switch does not always work. Have to turn it on 2-3 times before phone responds and turns the phone back on.
Click to expand...
Click to collapse
i've had the same problem, but i noticed that it just needs a bit of time for phone to switch on again. so when you're trying to switch off flight mode, tap it once and wait a bit. it should turn on after a while. at least it works this way with me..

eva_d,
I think you are entirely correct on point 3 - flight mode switch takes some time.
As for the other points, I don't think they are as easily resolved. When the phone does not receive phone calls (and calls go straight to voicemail) it does not seem to be a carrier problem since 1. i never had this problem with the same card in a different mobile and 2. once it stops receiving calls it continues to do so until a reset, regardless of where I am located.
The GPRS issue - i know what you are referring to with regards to the [G] icon (I have it all the time) but once i receive or make a phone call, I cannot reconnect to the internet until i reset the device. Also not a carrier problem. This seems to be an issue with all MTS users in Russia. So far unresolved.
Anyone other ideas anyone? Thanks

It's well known issue (GPRS on MTS Moscow; is your mts is in Moscow?). It was fixed in new ROM, that just was released week ago. Russian version is available.

eva_d said:
egrib said:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
Click to expand...
Click to collapse
did you have the same problem with previous handsets in the same area? such problem are quite often caused by network issues not mobile and you should try reporting it to your operator's customer care. however, if such problem persist only on wizard and in various areas, then it's probably problem with mobile....
Click to expand...
Click to collapse
I have a kindoff similar problem. Just got my Qtek yesterday and I tried latching to cingular. What happens is when I switch on the phone, it takes forever to latch to the network. I see the
Y.
Y..
Y... going on for ever. In my old phone, just switch it on and there it connects to cingular. I tried doing the manual/automatic network selection and everything but it just takes too much of time to latch on. It finally latches (thank god !) but still its annoying. But once connected, itnever drops off or goes to voice mail. Looks like it has a starting problem
Also, reception wise, it shows less bars then my old phone when I am sitting on the same chair :?
Did anybody face the same problem, or am I the blessed one. Any tweaks or something that can be done ?

I also have problems sometimes connecting to edge/gprs, I think it might have something to do with handshaking accross towers.
I noticed that this happens when I enable TOMTOMTRAFFIC, it will get the traffic the first time I start tomtom, then 15 minutes into driving when it trys to get a traffic update it will not connect to gprs, it will keep dialing and eventually disconnect. Then after a rest, it will connect again but again after about 15 minutes of driving it has the same problem. Pretty annoying.

Vishny,
I am indeed on Moscow MTS. You mention a new ROM that fixes this - are you referring to the ROM that came out early this year (2.16.9.1) ? If so, I did the upgrade (english version) and it did not seem to help. If there is something more recent that fixes the MTS problem, please let me know where I can download it.
Also, are you having and problems with receiving calls? Thanks.

egrib said:
Vishny,
I am indeed on Moscow MTS. You mention a new ROM that fixes this - are you referring to the ROM that came out early this year (2.16.9.1) ? If so, I did the upgrade (english version) and it did not seem to help. If there is something more recent that fixes the MTS problem, please let me know where I can download it.
Also, are you having and problems with receiving calls? Thanks.
Click to expand...
Click to collapse
It's 2.18 ROM with new 2.20.11 radio rom. I'm having no problems with calls or GPRS. Now my device is perfect, I love it. Just try it, you can find it here:
ftp://ftp.xda-developers.com/Uploads/HTC Wizard/ROMS/

Thanks vishny - if that will indeed solve the problem.
Few questions, are there any other places to get the files (i am having problems logging into the one you provided).
Also, is this only for a Russian OS or do they have the same for english? Thanks

Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.

fmraven said:
Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.
Click to expand...
Click to collapse
user/pass: xda/xda

eva_d said:
fmraven said:
Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.
Click to expand...
Click to collapse
user/pass: xda/xda
Click to expand...
Click to collapse
Great! Thanx a lot.

And another question. Would QTEK ROM work for K-Jam, or should I wait for official K-Jam ROM update?

fmraven said:
And another question. Would QTEK ROM work for K-Jam, or should I wait for official K-Jam ROM update?
Click to expand...
Click to collapse
it will work, but you need to unlock your device first with Lokiwiz or aWizard. search forums, there are lots of posts regarding this.

Thanks for all the help.
One question to Vishny and others - i see the new 2.18 rom update in Russian - does anyone have any idea where I can get it in english?
I assume the GPRS/calls problem lies in the Radio ROM - so another question may be how can i keep my english ROM but update my Radio ROM to one that would work with MTS in Russia?
Many thanks

egrib said:
Thanks for all the help.
One question to Vishny and others - i see the new 2.18 rom update in Russian - does anyone have any idea where I can get it in english?
I assume the GPRS/calls problem lies in the Radio ROM - so another question may be how can i keep my english ROM but update my Radio ROM to one that would work with MTS in Russia?
Many thanks
Click to expand...
Click to collapse
There is no english 2.18 rom, because 2.18 solves specific problem with one of operators in Moscow. Some guys make hack, they flash 2.16 i-mate or 2.17 qtek english roms, then flash 2.20.11 "russian" radio rom and then install additional RadioDriver_GPRSStall_Wizard_Mar24.CAB they extract from extrom of 2.18 russian rom.
Look at this:
http://www.qtek-mobile.ru/forum/viewtopic.php?t=2131&start=30

vishny,
i installed the new radio rom onto the latest english i-mate rom and thw wizard finally worked with MTS in Russia without any problems. For that I thank you.
Unfortunately now for some reason once in a while the screen goes dark (as if the device is sleeping, the light is still blinking) and the only thing I can do is reset the device. Any ideas?
Thanks
p.s. why does this thing always have problems and as soon as i solve one, another arises :?

614c 3G voice and data at the same time

Hello everyone,
Further to my post here http://forum.xda-developers.com/showthread.php?t=455840, I am using a now slightly old version of Yevgeny's WM6.1 ROMs on my 614c.
One of the few problems with this ROM, which is otherwise great, is that it does not allow concurrent voice and data usage on 3G. The original HP WM6.0 ROMs do allow this and it was a big plus to be able to stay online when the phone rings.
With Yevgeny's ROM v1.6 (and actually I think his newest one is v1.4 rev 1.2, don't ask me about the numbering), the data connection is dropped as soon as the voice connection is made.
I was in Moscow last year a few times and there was no 3G network (just EDGE), so I guess maybe Yevgeny has not himself noticed this problem.
Is anyone using a WM6.1 ROM that DOES allow you to keep your 3G data connection open when making or receiving a voice call?

I use last ROM from Yevg001 WM6.1 20270 rev 1.2 FIX with Manila 2D and data connection is always on (i use push to mail service). I have no probrem with dropping connection during calls.

sergiorus, this is good news. Are you certain that the data connection is remaining open? For example, do new mails arrive while you are on the phone, or you can navigate to non-cached pages in your web browser during calls?
For me, with the older ROM, the data connection is suspended as soon as a call is initiated or received.

I have just called from my home number to mobile and during this call downloaded ephemerides for GPS and updated Manila weather. All correct.

Sergorius thank you very much for testing this... it sounds like a good result. May I also ask you two other questions?
1) Are you using radio firmware 0.77 or 0.88 (notice on the blue start-up screen)?
2) Do you have the "call waiting problem", which was introduced in 0.88?
To test for the call waiting problem, without the help of another person, call yourself using your ipaq and begin to leave yourself a voice message (I usually count numbers). While you are talking to your voicemail, create a waiting call, by calling your ipaq from your home number. Continue to talk to your voicemail for a few seconds while you hear the beeps in your ear, then clear down on your home line.
When you listen to the voicemail that you left yourself, you will hear your voice at first, then notice that your voice was muted while the incoming call was waiting. This is the call waiting problem.
To work around this problem, which for me made my ipaq unusable, I downgraded my radio firmware to 0.77.
I'd be very interested in your results...

1) I use radio firmware 0.88
2) Omg, just tested, I have this problem too.
I tell about this problem to Yevg001, maybe he know how to fix it.

I work in a company wich has about 90 of this phones and , yes, all have the same problem. (call waiting)
We have FW 0.88.
Please if you find a solution, could you post it?
Thanks in advance
Dan

Dan, see my post here
http://forum.xda-developers.com/showthread.php?t=479288
There is a solution in sight.

Phone loses connection!!! Please read!

Hey all, I have a little (or a big) problem. It is so, that my phone sometimes loses connection. Than I can't call, send messages, go on the internet. So now to my question. Does anyone has/had the problem, and is/was able to solve it?
I wouldn't like to give my phone to samsung, because my imei corrupted (I don't have a backup of my /efs folder), I have flashed several times, and I rooted it several times XD and I don't have a backup of my orange fw (I live in Austria).
So please help me (if you can)!
best wishes
Pauri

Pauri said:
Hey all, I have a little (or a big) problem. It is so, that my phone sometimes loses connection. Than I can't call, send messages, go on the internet. So now to my question. Does anyone has/had the problem, and is/was able to solve it?
I wouldn't like to give my phone to samsung, because my imei corrupted (I don't have a backup of my /efs folder), I have flashed several times, and I rooted it several times XD and I don't have a backup of my orange fw (I live in Austria).
So please help me (if you can)!
best wishes
Pauri
Click to expand...
Click to collapse
WHich version do you have? Is there a specific time when phone loses connection?
I had connection loss problem and that was related to mobile internet. You can try to disable mobile internet and check.
For Original ROM, go to samfirmware.com and download the original ROM, update your phone to orignal ROM and go to samsung service center and tell them about IMEI loss. Just show that you dont know anything

I have lestatious v1.7. I know samfirmware, but there is not a version for orange branded gt i5801^^ but ty for your quick answer^^
Sent from my GT-I5800 using XDA App

sometimes i get disconnected... what i do is go into the plane mode and come back out... connection restored...
It started doing this after i got my mainboard replaced... so could it be hardware related?

It happens with me also sometimes. Going into airplane mode and coming back doesn't help. Restarting doesn't help. Replacing sim doesn't help. Even inserting another sim doesn't help. Only fix I have found is walking over to a different area physically. Atleast about a kilometer or so and it latches on to the signal.
Sent from my GT-I5801 using XDA App

Yes the same here
Sent from my GT-I5800 using XDA App

try to use only 2G mode. Most of peoples its working

Ok, i will try, any ither suggestions?
Sent from my GT-I5800 using XDA App

Ur solution
Hey check the providers column in samfirmware.com.. The last box has the provider firmware you will get the orange firmware there I have seen.

yeah this would happen to me...bdw see that the mobile tracker is off...n plus wenever not required turn ur data service off...it will be off much help...!
Atleast this solved my prob
On Kyrillos 3.0beta

when i was on airtel i used to have calldrops....
now i switched to tata dococmo,call drops are gone but sometimes while talking signal goes off ,also i get a small message "refreshing sim data" and i cant use internet or any other signal related services for not more than 2 minutes,this happens about 10 times a day....
but still sometimes i lose signal[shows a diffrent icon instead of the general signal icon] which lasts for long time[once it happened for 2 days]....[this has happnd only 2 times]
is there any solution to this problem...like falshing with rom or official update
this problem is there with many g3 users....

i have the same problem

[email protected] said:
when i was on airtel i used to have calldrops....
now i switched to tata dococmo,call drops are gone but sometimes while talking signal goes off ,also i get a small message "refreshing sim data" and i cant use internet or any other signal related services for not more than 2 minutes,this happens about 10 times a day....
but still sometimes i lose signal[shows a diffrent icon instead of the general signal icon] which lasts for long time[once it happened for 2 days]....[this has happnd only 2 times]
is there any solution to this problem...like falshing with rom or official update
this problem is there with many g3 users....
Click to expand...
Click to collapse
i think its the problem with docomo....my friends had docomo and they have MANY problems...messages not going through when it says its sent...
when calling phone randomly says other phone is off when its not ect
i suggest u stick to airtel or get vodafone...i have vodafone fr 5 months with
this phone and no problems!

Sms not received and sent anymore, bad call sound quality

Well...that's my problem...
I can't receive or send SMS anymore...
Last SMS I received did not make a sound or a reminder...I accidently clicked on sms tab when I saw it...
Last few had some problems with new messages notification...it just did not disappear for a lot more seconds as it should...
The second problem is incall sound quality...
I hear very bad and sometimes computer voice...
The person on the other end hear echo of his voice...
I had this echo problem for few weeks but it was very minor...
Now suddenly I can't use SMS and calling is so annoying...
And I am very sure these problems are connected because they started at the same time...
Top taskpar also does not bring up notifications menu...only start button works and battery bar is updated...
What could be the problem?
Software or hardware?
I am using EnergyRom, but never had problems with it...

I'm guessing a problem with Radio, due to the sms failure and robot voice in call. Try flashing another RADIO, it might solve the problem.
Sent from my HD2 HyperDroidCM7v3.1 using XDA Premium

I've been using radio and rom I have for more than 3 months...situation began 3 weeks ago...
If I flash the radio again...do I need to hard reset?

Hard reset may be a good idea & you can make a backup first thus can recover fully if reset does not resolve issue.
Are you sure sim card & network are free from errors ? have you tested sim in another device & another sim in your device ?
Does the signal strength apear in normal strengh parameters.
What network/country is this happening on ?

Mister B said:
Hard reset may be a good idea & you can make a backup first thus can recover fully if reset does not resolve issue.
Are you sure sim card & network are free from errors ? have you tested sim in another device & another sim in your device ?
Does the signal strength apear in normal strengh parameters.
What network/country is this happening on ?
Click to expand...
Click to collapse
I guess I will reflash radio and new July4 rom because I use June1 rom...
I am in Slovenia, I use Mobitel network...I did not test SIM...Signal looks same as always...
I did remember something new...weather location says Slovenia and not city anymore...this has been since the problems began...and it doesn't update weather very often anymore...
Internet connection works well...
Probably flashing would be best option...if it doesn't fix the problem, I'll return the device to be rapaired...

Sounds more like a network change & perhaps your device phone band settings & sms centre number need adjusting ! weather failing to update &/or not pull actual location is normally always network tower related so I guess Mobitel may have done some reconfigering of its towers !
Really worth swapping sims & another device before flashing or sending into repair. Also a call to Mobitel may shed some light on any network changes if you get a brighter than average human call centre drone ...

Bence;17846361If I flash the radio again...do I need to hard reset?[/QUOTE said:
No. If you only flash RADIO you do not have to hard reset.
Click to expand...
Click to collapse

GSM Voice abroad

Hi!
I have two Droid pro phones from Verizon.
They are both unlocked to use abroad and have latest system update - 4.6.8.XT610.Verizon.en.US.
Baseband version: N_01.81.00R.
I am using phones on KCell (Kazakhstan local telecom provider) which operates on 900/2100 frequencies.
So I see very strange behaviour with this phones:
While the phone on GSM frequency I can't hear anything - absolute silence during a call while on GSM, or I can hear for a first few seconds (1-3) and then again - nothing.
I can hear only signals from numbers on Dialpad when I press it.
At the same time, if the phone on UMTS band (I see that because 3G icon is shown) I can talk easily, no problem at all.
Tested on both phones - same situation.
Tested on other providers (Beeline) - same.
Can anyone can tell, what all this mean and how can I solve this?
Does anyone experienced similar problem?
Thank you!

I use a Motorola Droid pro 4.6.8.XT610.Verizon.en.US with MTS Samara (Russia), no such problem, but there is a problem with the quality of the signal, the signal is weak, even in the GSM mode.

Kanabi said:
Hi!
I have two Droid pro phones from Verizon.
They are both unlocked to use abroad and have latest system update - 4.6.8.XT610.Verizon.en.US.
Baseband version: N_01.81.00R.
I am using phones on KCell (Kazakhstan local telecom provider) which operates on 900/2100 frequencies.
So I see very strange behaviour with this phones:
While the phone on GSM frequency I can't hear anything - absolute silence during a call while on GSM, or I can hear for a first few seconds (1-3) and then again - nothing.
I can hear only signals from numbers on Dialpad when I press it.
At the same time, if the phone on UMTS band (I see that because 3G icon is shown) I can talk easily, no problem at all.
Tested on both phones - same situation.
Tested on other providers (Beeline) - same.
Can anyone can tell, what all this mean and how can I solve this?
Does anyone experienced similar problem?
Thank you!
Click to expand...
Click to collapse
I have the same problem in Italy with some cells... I have seen this issue only in a few zones/cells, with only TIM (my ex operator), with other operator i don't have any issue.... I think that is issue between your/my operator with old cells and our phones...
And it is impossible to correct....
But You can send/recive sms and use internet...

Thank's a lot for the answers!
Do you know is Cyanogen ROM or baseband switch can help me?

Kanabi said:
Thank's a lot for the answers!
Do you know is Cyanogen ROM or baseband switch can help me?
Click to expand...
Click to collapse
No... I'm sorry...

Probably your providers are not using some voice codecs, that Droid supports. Call to the call center and escalate issue - tell them to escalate to the technical team to check codec compatibility in the network.

Try the Baseband Switcher for Defy.
Then select the baseband for your country your are in.,
Probably the baseband in your country is not match with Verizon's
My network provider in Hong Kong is CSL, and when I received this Verizon,
voice calls on 3G can be dialed out but no voice.
Once i tried this lit thing for Defy, calls were fine.

cn2661 said:
Try the Baseband Switcher for Defy.
Then select the baseband for your country your are in.,
Probably the baseband in your country is not match with Verizon's
My network provider in Hong Kong is CSL, and when I received this Verizon,
voice calls on 3G can be dialed out but no voice.
Once i tried this lit thing for Defy, calls were fine.
Click to expand...
Click to collapse
Did you installed baseband switcher on Droid Pro?
I just installed it and it crashes at start.
Can you give some guidance on install process? may be need something special ...
Thank you!

Hello,
I have a similar experience: in Slovenia, on Simobil, voice works reliably only on GSM. On 3G, there is no voice on outgoing calls. Data works on GSM and 3G.
I also have Baseband version: N_01.81.00R.
And Defy Baseband Switcher also crashes on start :b

blazzr said:
Hello,
I have a similar experience: in Slovenia, on Simobil, voice works reliably only on GSM. On 3G, there is no voice on outgoing calls. Data works on GSM and 3G.
I also have Baseband version: N_01.81.00R.
And Defy Baseband Switcher also crashes on start :b
Click to expand...
Click to collapse
i really don't know... but if you try to put Argentinian's sbf, wait 48 hours without battery, it's possible that you can start your phone in a really gsm phone...
seeing other posts you can find another user that was able to do this procedure from european to american's sbf...
maybe?

Hey,
I also use the phone in Kazakhstan under ACTIV network and have the similar problem. There was no such problem just before a month now. Maybe our provider changed the frequencies or smth. It really bugs me out((.Have you tried to use the phone under Pathword network? lets try to solve this problem since we both are using the phone under same provider.

Kanabi said:
Did you installed baseband switcher on Droid Pro?
I just installed it and it crashes at start.
Can you give some guidance on install process? may be need something special ...
Thank you!
Click to expand...
Click to collapse
I've seen that baseband switcher use a radio file that we don't have in our pro...

Kanabi said:
Did you installed baseband switcher on Droid Pro?
I just installed it and it crashes at start.
Can you give some guidance on install process? may be need something special ...
Thank you!
Click to expand...
Click to collapse
Yes I have it installed on my DP,
if it crashes, it means the baseband selected is not suitable.
Remove Sim to boot up, change basband back to default, and reinsert Sim to boot and retry.
however, the improvement which I observed on my phone,
Im not sure if that was brought by the baseband switcher or just a random network issue, since I have no technical background. Just the phone vendor who sold me this 2nd hand handset told me to try, and a coincidence it worked after the installation.
* sorry for the late reply

cn2661 said:
Yes I have it installed on my DP,
if it crashes, it means the baseband selected is not suitable.
Remove Sim to boot up, change basband back to default, and reinsert Sim to boot and retry.
however, the improvement which I observed on my phone,
Im not sure if that was brought by the baseband switcher or just a random network issue, since I have no technical background. Just the phone vendor who sold me this 2nd hand handset told me to try, and a coincidence it worked after the installation.
* sorry for the late reply
Click to expand...
Click to collapse
Can you share some more details on baseband switcher you used - may be any links?

Hey Kanabi!
How did you deal with the problem?Did you make it work?I've tried the Baseband switcher.it was installed but no help as such,there is still no voice on gsm network.