[Q] Still need OTA link or file? - myTouch 4G Q&A, Help & Troubleshooting

I've got a stock that hasn't received notification or started to download the 1st OTA update. Can I help out in any way with grabbing the OTA file? I know some people try to logcat when the device has already downloaded it but it hasn't been installed.
My device hasn't downloaded anything yet and I'd be happy to parse out any log information if I can get some directions on how.

TyFactor said:
I've got a stock that hasn't received notification or started to download the 1st OTA update. Can I help out in any way with grabbing the OTA file? I know some people try to logcat when the device has already downloaded it but it hasn't been installed.
My device hasn't downloaded anything yet and I'd be happy to parse out any log information if I can get some directions on how.
Click to expand...
Click to collapse
Yeah. I had been running aLogcat since i picked up my replacement and having it save to the SD card every fifteen minutes and still managed to miss the update, but I think I figured out why.
I was turning on/off my phone alot, and every time start aLogcat the first save will be 15min from that point. So when the update downloaded to my phone, I installed it before that 15min was up. So what I'd recommend you do is go ahead and install aLogcat and have it save like I was. BUT before you install the update, manually save the log.

Ahh, good catch - okay, I'll be sure to snap a log manually.
Also to double check my settings:
Level: Verbose
Format: Raw - I changed this thinking it might be better
Buffer: Main
Then Periodic Save: 15mins

Just got the notification for the update!
I can't update yet because my battery is too low. I'm charging now. Once it's charged enough, I will do the steps you suggest.

daryllh said:
Just got the notification for the update!
I can't update yet because my battery is too low. I'm charging now. Once it's charged enough, I will do the steps you suggest.
Click to expand...
Click to collapse
Actually, you have to be logging before you get the notification. The notification is for install, not download. That probably happened in the background, at least it did for me. Thanks for trying, though!
Btw, completely offtopic, how are you liking your MT4G?

unremarked said:
Actually, you have to be logging before you get the notification. The notification is for install, not download. That probably happened in the background, at least it did for me. Thanks for trying, though!
Btw, completely offtopic, how are you liking your MT4G?
Click to expand...
Click to collapse
Crap. That would explain why I thought it wasn't right when I hit the update and it powered off.
I am liking it so far. It's a very nice phone and I'm appreciating the performance jump from my Sprint Hero. I'm happy I went with the MT4G instead of the G2.

Yes, I'm logging prior to the 48 hour time period. I fully suspect I haven't missed the download beginning.
Anyone know if logcat still saves to SD card when the screen is off? Not the device off.
Tonight I'm disabling WIFI and leaving the phone in an area where I know it gets strong reception. I'm logging every 15 mins.

Called back in again and my "update not received" form was done on the 13th and it "can take up to 7 days" from the time that was done. So, 2 more days before I return this and get a new phone. Hoping to catch an aLogcat (still running) of things if they do go through automatically.

In the dev section of the forum there is a way to force the update and root. It works I did it myself because i never got the update and I'm now rooted w/ update.
Sent from my HTC Glacier using Tapatalk

Yeah, I saw. Still fishing for the update link and I've got a few minor hardware defects on my phone too (vanity things, really -- bowed bezel, small chip on the bezel, bowing around camera lens) that the guy at the store wouldn't return it for because "well your phone works fine functionally". Waiting gives me the ammo to swap it anyhow.
Sorry for being vain, but I paid full retail for my phone so I'd like my shiny $450 toy to be about as perfect as it can be!

TyFactor said:
Yes, I'm logging prior to the 48 hour time period. I fully suspect I haven't missed the download beginning.
Anyone know if logcat still saves to SD card when the screen is off? Not the device off.
Tonight I'm disabling WIFI and leaving the phone in an area where I know it gets strong reception. I'm logging every 15 mins.
Click to expand...
Click to collapse
Update:
Did not receive last night but also haven't hit the 48 hour mark yet so I will be logging all day today and hoping for the best.
Can we confirm the link will show up in logcat? (=

Genocaust said:
Yeah, I saw. Still fishing for the update link and I've got a few minor hardware defects on my phone too (vanity things, really -- bowed bezel, small chip on the bezel, bowing around camera lens) that the guy at the store wouldn't return it for because "well your phone works fine functionally". Waiting gives me the ammo to swap it anyhow.
Sorry for being vain, but I paid full retail for my phone so I'd like my shiny $450 toy to be about as perfect as it can be!
Click to expand...
Click to collapse
If you're in your remorse period they don't need *any* excuse/reason to exchange it. If you're not, you should be able to get tech support to put a note in your account to exchange it for not having been able to recieve the OTA (they are aware some people just aren't getting it).

myrdhyn said:
If you're in your remorse period they don't need *any* excuse/reason to exchange it. If you're not, you should be able to get tech support to put a note in your account to exchange it for not having been able to recieve the OTA (they are aware some people just aren't getting it).
Click to expand...
Click to collapse
Return, yes, for a re-stock fee. They would not exchange it at the store for a minor cosmetic defect, though. I already tried.

TMo store or other?
Most stores have a no questions return policy - can you simply do that and then get another somewhere else?

gaww said:
TMo store or other?
Most stores have a no questions return policy - can you simply do that and then get another somewhere else?
Click to expand...
Click to collapse
T-Mo store. Only one around I've seen so far, and AFAIK most places won't accept a return they didn't sell as it comes out of their sales numbers.

Genocaust said:
T-Mo store. Only one around I've seen so far, and AFAIK most places won't accept a return they didn't sell as it comes out of their sales numbers.
Click to expand...
Click to collapse
I meant return to the store purchased from. TMo won't let you just return it - I thought that was allowed by their terms and conditions?

Genocaust said:
Return, yes, for a re-stock fee. They would not exchange it at the store for a minor cosmetic defect, though. I already tried.
Click to expand...
Click to collapse
They tried to get me to pay a re-stock fee once, but I think it was just $10 and that guy was a douchebag who was overruled by his manager when I made a stink about it.
Could always go with the good old "I'm taking my ball and going home" routine. Either they exchange the device for another and make you happy, or you are returning it completely and walking out the door with your cash. Preferably get a Manager around. If they still won't exchange it, I'd get my money back, then go to another T-Mobile store, complain about the service at the other for a possible discount, and re-purchase.

Just got the update notification five minutes ago. Had alogcat running all day, saving every 15. I've had my phone by me most of the night, I know the time span it came in so if there's a link it should be easy to find. Too fraking tired to look now unfortunately, I'll search through in the morning, but does anyone know just what I should be looking for?

kitsunisan said:
Just got the update notification five minutes ago. Had alogcat running all day, saving every 15. I've had my phone by me most of the night, I know the time span it came in so if there's a link it should be easy to find. Too fraking tired to look now unfortunately, I'll search through in the morning, but does anyone know just what I should be looking for?
Click to expand...
Click to collapse
Should be an https web address.
Search for clients.google

kitsunisan said:
Just got the update notification five minutes ago. Had alogcat running all day, saving every 15. I've had my phone by me most of the night, I know the time span it came in so if there's a link it should be easy to find. Too fraking tired to look now unfortunately, I'll search through in the morning, but does anyone know just what I should be looking for?
Click to expand...
Click to collapse
I'm not sure but I believe the file comes from google/android.
Do you know regex?
Possibly a search for .android. or .google. might be a start.
Grats on this - hopefully it shows up in there. I've been logging for the last two days and still ahve not received the OTA, thinking about doing a hard reset but I don't want it to start downloading before I get logCat running.. Thinking about how to hardreset, put the phone where it gets no signal, and installing logcat frmo the SD card. Not sure how to do this. Not sure how I would install an ADK without downloading something to do so.
The phone stock can't install from SD card can it? What if I move an app to SD card now, prior to hard reset?

Related

I can't be the only one with this problem....

I was hit with the update before I knew better and it installed.
As soon as it restarted I can no longer access the top of the touch screen.
The notification bar, camera controls, web address bar, ect. there is basically a quarter inch dead spot at the top of my screen.
I tried factory and hard rests with no effect, the issue remains.
I did e mail HTC about this, but I'm not going to hold my breath on a reply, also the Sprint forums are down.
I installed the OTA last night.
My screen is not experiencing the issue you mentioned.
Might take it into a Sprint store for confirmation.
Good luck!
I am really enjoying mine.
I don't seem to be experiencing any issues since the OTA update either. It was the first thing I installed, even before my apps! I hope you get your problem worked out.
No problems here. I installed the OTA updates and have since rooted it as well. No problems.
3 Keyboards installed, Wifi-Tether(still working out the kinks) and its just moving along
no problem here either
Sent from my EVO using Tapatalk
Can we say it's pretty much safe now to go ahead and install the updates without worrying not being able to root after? Also did this update fix the SD Card issue for you? I've experience a couple times now that my card not being able to read until I remove it then place it back in. Even try formatting on the computer with a card reader but still no luck.
Both unrevoked and Toast's method still work after the OTA update.
Can we say it's pretty much safe now to go ahead and install the updates without worrying not being able to root after? Also did this update fix the SD Card issue for you? I've experience a couple times now that my card not being able to read until I remove it then place it back in. Even try formatting on the computer with a card reader but still no luck.
Click to expand...
Click to collapse
I don't know about being able to root after the update. But if you root before and do the update. You don't lose root. Well at least I didn't.
-------------------------------------
Sent via the XDA Tapatalk App
Take it back to the Sprint store and get a free replacement.
TheBiles said:
Take it back to the Sprint store and get a free replacement.
Click to expand...
Click to collapse
Save a trip. Make sure it's a service and repair site before you drive. Unlike other devices, sales only stores are not able to accept exchanges on the evo.
thecodemonk said:
Both unrevoked and Toast's method still work after the OTA update.
Click to expand...
Click to collapse
You should probably clarify that a bit. With Unrevoked, you actually apply the OTA and then root that version. With Toast's method, you're actually writing a version of the old rom onto the phone, thereby overwriting any OTA update you may have had. Then when you apply Flipz rom to it, it wants to update but can't because it fails.
So if you want the OTA, you gotta do Unrevoked for now. Just wanted to clarify that for folks.
sph33r said:
You should probably clarify that a bit. With Unrevoked, you actually apply the OTA and then root that version. With Toast's method, you're actually writing a version of the old rom onto the phone, thereby overwriting any OTA update you may have had. Then when you apply Flipz rom to it, it wants to update but can't because it fails.
So if you want the OTA, you gotta do Unrevoked for now. Just wanted to clarify that for folks.
Click to expand...
Click to collapse
Aha, thanks! I had just read that Toast's worked and hadn't looked much closer.
sph33r said:
With Unrevoked, you actually apply the OTA and then root that version. With Toast's method, you're actually writing a version of the old rom onto the phone, thereby overwriting any OTA update you may have had. Then when you apply Flipz rom to it, it wants to update but can't because it fails.
So if you want the OTA, you gotta do Unrevoked for now. Just wanted to clarify that for folks.
Click to expand...
Click to collapse
sph, since you seem to know what you're talking about, can I bug you with a noob question? Can I follow the first few steps of toast's root process (these):
- Power off the phone
- Hold volume down while powering the phone on. continue to hold volume down until you see the WHITE bootloader screen.
- After a few seconds it will begin to checking for files, and find PC36IMG.zip. while its doing this it will show a blue progress bar while its checking. (this takes 30 - 60 seconds to finish)
- It will then list all the images in the zip and ask you if want to flash. SAY YES
- When its finished it will ask you if you would like to reboot. AGAIN... SAY YES
- At this point it will boot into a rooted rom.
- YOU ARE NOW ROOT!!!
Click to expand...
Click to collapse
.....then just STOP and be able to run apps that require root access? Or, do I need to go through the whole process and load flipz ROM, which does not yet include the OTA update? Sorry if this is a dumb question, but I'm still learning the ins and outs of Android.
Hey I'm having the same problem with the notification bar only, I can access anything else just fine, but I can slide down the task bar at all. I bought the phone and the radio shack guy basically installed the ota as he handed me the phone, although my friend didn't install his ota yet and his task bar rolls down just fine. He postponed his ota because of this. BTW only way I can access it is by home screen menu button.
Ok just realised something since I was writing this from my evo in landscape mode.. I can open the task bar only in landscape not in normal mode. There's a bug right there, guess it only affects random users.
Update
I got my phone from the Sams Club (Radio Shack).
Called Sprint and they told me I am SOL as far as they are concerned, I have to deal with the place I got it from since it didn't ship from their warehouse (sounds like BS to me).
I can see why people are pissed at Sprint, they don't give a rats ass if my phone is having issues and will do nothing to help me get it replaced.
The guy at the Sams has been great the whole time and told me he will call as soon as they get one to replace it with, which since they are Radio Shack you have to figure that Sprint stores will be highest priority to get more phones so who knows how long it will take to get a replacement. I basically have a cool looking expensive battery eater.
I have had one e mail exchange with HTC and they told me to do a factory reset which I had already done twice before I resorted to "tech support". The reset does NOTHING to remove the OTA update. If this is in fact what caused this I can see nothing short of a wipe and reflash of the factory ROM to fix it. I am awaiting HTC's second reply.
I guess a rooted ROM may also be an answer, but since this phone is having issues already I don't know that rooting it would help my cause with getting it legitimately fixed.
A warning to all reading this, Sprint tech support will only tell you to remove the battery to try and remedy any issues you may have. They told me that is all they have been instructed to tell people with Evo issues.
chamelieon said:
Ok just realised something since I was writing this from my evo in landscape mode.. I can open the task bar only in landscape not in normal mode. There's a bug right there, guess it only affects random users.
Click to expand...
Click to collapse
Same here for me with the web browser I can use the upper right and left corners in landscape, but nothing in portrait; I can also drag the notification bar down in g mail in landscape. I will update my ticket with HTC.
Please log this problem...
with both Sprint and HTC.....I have the same problem. I "believe" it started after the OTA.
i'm having the same problem. just got my htc evo with sprint today. the notification bar was working fine until i installed the OTA update. everything else works fine except the notification bar will not work. the only way to access the notification bar is from the home screen by tapping menu and selecting notifications.
my brother got the phone friday when it came out and applied the OTA update and his is working fine.
i emailed HTC i will post the reply as well if anything is different.
i've googled this and apparently there are a few open forums on other sites with plenty of other people having this same issue. nobody seems to have a fix yet.
just a heads up when i called sprint they acted like idiots and told me they couldn't help and to take it to the sprint store to have them troubleshoot it.
that kinda irks me because after ending my 7 year relationship with t-mobile i really thought that sprint would be a little bit better. oh well... you win some, you lose some.
I didn't apply the OTA, but ran into this issue this morning. Taskbar would not roll down...It would start to for a split second, then snap back up.
A soft reset seems to have cured the problem for now.

[Q] Evo Shift keeps rebooting

Looking for some advice/help. I got my wife the Evo Shift a couple of weeks ago. Her phone has not been rooted and other than a few added apps the phone is completely stock. The phone reboots on her 4 and 5 times a day. She does not have any kind of task killer installed so that's not it. She plays Angry Birds a lot and uses Pandora quite a bit. I have also installed Sound Manager for her. Other than that I can't think of anything that would be helpful for trouble shooting. I have searched here and through Google and have not seen any info of others having this problem. I am not sure if I should root the thing or return it to best buy. I have the Evo and previously the Hero and am no stranger to rooting or custom ROMs. Just really did not see the need to root it since my wife has no idea about any of that. Any help or advice will be appreciated.
Thanks.
root and install nfinitefx's or mik's rom; you'll have less trouble than if it was stock.
danaff37 said:
root and install nfinitefx's or mik's rom; you'll have less trouble than if it was stock.
Click to expand...
Click to collapse
That's what I was thinking. I am a little worried its a hardware problem though. I guess I could always flash back to stock and return it if that doesn't fix it.
hell return it ya got nothing to lose but a headache
Did you try a factory reset?
Sent from my PG06100 using XDA App
JKILO said:
Did you try a factory reset?
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Not yet. I did get some more info from my wife though. It only happens when she is at work. And she says she get some sort of "radio error". I'm starting to think it might have something to do with the building she is in. She had my hero for a couple months before I got her the shift and had no problems. It had CM 6.1 running though.
hauntedchild said:
Not yet. I did get some more info from my wife though. It only happens when she is at work. And she says she get some sort of "radio error". I'm starting to think it might have something to do with the building she is in. She had my hero for a couple months before I got her the shift and had no problems. It had CM 6.1 running though.
Click to expand...
Click to collapse
im running mine stock and rooted and dont have any problems with reboots. sounds like a app is probably screwing something up
i had a similar problem with one of the streaming media apps i used to use a month or so ago i cant remember the name but for some reason if i lost signal it would crash the phone and need to be rebooted
i took it off and installed tuneinradio and it worked better anyways
My shift was rebooting itself 3 to 4 times a day, I just rooted it and it seemed to stop rebooting itself for a day. Now its starting to reboot itself again, but not as often.
I am almost convinced its a hardware problem. Sounds too rare to be anything else. Maybe bad memory or something.
Sent from my PC36100 using Tapatalk
I had a freezing issue with my phone which people suggested possible due to pandora and bluetooth. Perhaps you have the same issue?
Anyway, try to find "bluetooth for automotive" settings for pandora and turn it off.
I wouldn't recommend rooting your phone if you think its broken. You might just end up breaking it further and render your warranty void.
If you can't fix it, get sprint to replace it.
i dont need a signature
This may be resolved by now, but I got my shift previously used. When I first activated it, I was getting some radio errors and I could not make calls or send sms messages, but the email worked fine. I contacted Sprint customer service via chat from the website and they did something from their end to fix it. I had to turn off my phone and she said now wait till I tell you to turn it back on. I waited 5 minutes and when I turned it back on, everything was fine. So I would take it in or contact Sprint and see what they say. As for not sure if you wanna root it for her, I would definitely recommened it, she doesn't have to take advantage of all the advanced tweak that some use but it will just make the phone a lot smoother and easier to use. IMHO.
Sent from my PG06100 using XDA App
Michael61182 said:
This may be resolved by now, but I got my shift previously used. When I first activated it, I was getting some radio errors and I could not make calls or send sms messages, but the email worked fine. I contacted Sprint customer service via chat from the website and they did something from their end to fix it. I had to turn off my phone and she said now wait till I tell you to turn it back on. I waited 5 minutes and when I turned it back on, everything was fine. So I would take it in or contact Sprint and see what they say. As for not sure if you wanna root it for her, I would definitely recommened it, she doesn't have to take advantage of all the advanced tweak that some use but it will just make the phone a lot smoother and easier to use. IMHO.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Thanks for the input. I think I'm going to go ahead and root it. After keeping an eye on the situation its seems its only happening when she is at work. I can't imagine it will fix it but I think its worth a shot.
I think I fixed mine. I tried to use navigation and it kept force closing, that was strange because I've used it before with no problems. I googled around and found some info that if you had another text to speak engine in your phone then uninstalled it without setting it back to pico as default it would cause nav to FC, which is what I had done. So I set it back and checked "Always use my settings" in the Voice section of settings, nav started working and the reboot issue went away for the past 7 days.
I don't really know crap about phones and most tech stuff for that matter (heck 99% of what is said in these forums goes over my head) but I think why this fixed it is either nav or some app was trying to use pico or something and when it couldn't the phone would get an error and reboot itself. I may be wrong (probably am) but maybe she deleted something or changed a setting some app needs and that is causing her problem. Hope this helps in someway or at least gives you another direction to start checking.

I really just want update to 1.141.07

So, I'm on my second a500, first one seemed "off", bad battery life, random shutdowns, etc.
now, I understand some issues are fixed with the 1.141.07 update. I desparately run the system update check like a teenage girl waiting for a boy to call. But no dice.
Is there any way to legitimately get the update?
Seems like people were being updated last week and then nothing...... (crickets chirping).
I'm still not very impressed with my second unit. screen on/off thing drives me crazy. I dont think the battery should be draining when in standby. etc.
I know that nobody here works for Acer, so dont flame me. But if I can;t get a reliable android tab, I think I may run back and get an Ipad2 instead. I have had an ipad 1 since release, and I guess i'm spoiled to only needing to charge the thing once a week, and I use it heavily.
I really want a android tab though - I'm a big google person and love having all my stuff in sync and connected. But I dont like having to live next to the power outlet, or wonder when my unit is going to randomly restart. I'm sure there are others in the same boat.
My first one runs great, just bought a second one at Costco with the fabulous deal they have. I have no battery run down issues. Auto brightness, Wifi, and gps all on....except when in for sleep mode. I turn on Airplane mode on and off through a downloaded toggle widget.
I've been using it periodically for 3 days and haven't turned it off. Even started a new book with Kindle. Still have 55% battery.
I'd say you are running a bad app which is the culprit. I bet if you go back to stock reset you won't have the issues, other than sleep without airplane mode.
...and no, we are all waiting for the update or 3.1, whichever comes first. I need it for Exchange, everything else is pretty minor.
I guess I should have mentioned. my first unit, I did a factory reset and ran stock for a couple of days, and still had the same issues.
This new unit is pretty much stock, and only thing I have installed is Flash, Kindle, and File manager HD.I have it running in airplane mode, wifi set to turn off when the screen is off, and screen brightness at about 10%.
I charged it all night, I have used it maybe 3 times today (since 6am), just to browse a couple of sites, and @2:30 today the battery was already @ 40%. it has been in standby most of the day.
I find it hard to believe that 2 different units could perform so poorly.
I really want to love this product, but haivng a hard time doing so, lol
The thing you described should be fixed with the 3.1 update...be patient.
Sent from my HTC Desire using XDA App
BadGrim said:
So, I'm on my second a500, first one seemed "off", bad battery life, random shutdowns, etc.
now, I understand some issues are fixed with the 1.141.07 update. I desparately run the system update check like a teenage girl waiting for a boy to call. But no dice.
Is there any way to legitimately get the update?
Seems like people were being updated last week and then nothing...... (crickets chirping).
I'm still not very impressed with my second unit. screen on/off thing drives me crazy. I dont think the battery should be draining when in standby. etc.
I know that nobody here works for Acer, so dont flame me. But if I can;t get a reliable android tab, I think I may run back and get an Ipad2 instead. I have had an ipad 1 since release, and I guess i'm spoiled to only needing to charge the thing once a week, and I use it heavily.
I really want a android tab though - I'm a big google person and love having all my stuff in sync and connected. But I dont like having to live next to the power outlet, or wonder when my unit is going to randomly restart. I'm sure there are others in the same boat.
Click to expand...
Click to collapse
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
bonzer2u said:
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
Click to expand...
Click to collapse
I too am waiting for the .141.07 update. Seems I read that Acer had pulled the updates. Still check every day. I like my tablet and have not seen battery issues with very little standby drain.
The only issue I have is that the WiFi keeps disconnecting. I have checked the advanced settings and it is set at always connected and I have tried changing the channel on my router (suggested elsewhere) but once or twice an hour I have to bump the WiFi to get it to work.
bonzer2u said:
Make sure you register the device via the Acer registration widget in apps. This will get your s/n in the OTA database.....
Click to expand...
Click to collapse
yup, did that on both units.
so, I made it 12 hours today on a single charge. I only used it 3 times to browse the web for about 5 min (no flash), and I wrote an email and sent it.
Sorry, but that is ridiculous.
http://youtu.be/hE0NfL1C0-s
BadGrim said:
yup, did that on both units.
so, I made it 12 hours today on a single charge. I only used it 3 times to browse the web for about 5 min (no flash), and I wrote an email and sent it.
Sorry, but that is ridiculous.
no need to apologize, that plain suks......
call the support line, perhaps they can push it to your s/n....???
Click to expand...
Click to collapse
Mine has been fine, except for the GPS.
I have a build 1.112.01_EMEA_CUS7. A new tablet and it's registered from today so they probably update them by batches because there are no new updates.
EDIT: But it works brilliantly apart from the crashes when I've installed any app. I've fixed that but it would be nice to be bug free.
bpivk said:
I have a build 1.112.01_EMEA_CUS7. A new tablet and it's registered from today so they probably update them by batches because there are no new updates.
EDIT: But it works brilliantly apart from the crashes when I've installed any app. I've fixed that but it would be nice to be bug free.
Click to expand...
Click to collapse
You are lucky. There is a update from Acer here for your build. It will take you directly to 1.141.01.
You need to unzip it using this post and then move the extracted update.zip from the decoded.zip file to your external sdcard and then do the update key sequence (volume down and power pressed) and you're done
Thanks. I'm updating as I type this.
I just hope that it will update properly and that I won't have any problems with rooting and or bricking my device or any problems that I've already solved.
I come from Desire so I'm used to wiping my phone first so just updating is a new for me. I would also feel better if our bootloader would be unlocked.
EDIT: Updated OK. Root pending.
EDIT2: Rooted and disabled phone.apk
The phone now works perfectly and is updated.
bpivk said:
Thanks. I'm updating as I type this.
I just hope that it will update properly and that I won't have any problems with rooting and or bricking my device or any problems that I've already solved.
I come from Desire so I'm used to wiping my phone first so just updating is a new for me. I would also feel better if our bootloader would be unlocked.
Click to expand...
Click to collapse
This is an official update so it will either update or not if the checksums are wrong or it cannot binary patch a file. So no chance of a brick.
It works OK. The only thing I've noticed is the longer boot time.
The android screen takes a minute longer probably because it's building files.
I'll check logcat when I have the time and patience to mess with it some more.
I didn't know that the update would just fail. I was expecting a brick because I was reading some posts about people bricking their tablets. I guess I was wrong.
Feedback from Acer Support re Updates, Etc.
According to Acer tech support, there is no way to force the new firmware update or Honeycomb update to the Tab. You just have to be patient and wait for the Tab to update itself.
As we know, lots of people are complaining about the screen turning on/off/on/off by itself, resulting in battery drain. These complaints are well-publicized and easily found using search engines.
I first purchased a 16gb Iconia Tab. I called tech support about the flashing screen and reported it as an issue. After speaking with customer support, they emailed me a survey asking about my user experience with the Tab. I completed that survey and again noted the problem with the flashing screen and battery drain.
The new firmware update that was pushed to the device solved the flashing screen issue and improved battery life.
Then I bought a 32 gb Tab and experienced the same flashing screen/battery drain issue. I called tech support (to see if I could obtain the firmware update for the new Tab). Amazingly, tech support told me that they had never heard of this issue. I told them to search their knowledge base but they insisted this was the first time they heard about a problem with the screen.
I know that cannot be true because I called them twice about this very issue, and gave them feedback in their on-line survey.
Anyway, I expect that the screen problem will be resolved when the firmware update gets pushed to the device. Unfortunately, on my first 16gb TAB I got the firmware update the day after I opened the box. I'm still waiting for that update on the 32gb Tab after 10 days.
mandel4026 said:
As we know, lots of people are complaining about the screen turning on/off/on/off by itself, resulting in battery drain. These complaints are well-publicized and easily found using search engines.
Click to expand...
Click to collapse
I had this issue. It's because of the wifi. My screen would turn on and off randomly and it was because my wifi was on my place where it had bad reception. I turned it off and the screen didn't light up anymore.
I didn't test if it also occurs on the new firmware.

Screen timeout options in new firmware

Updated to the latest firmware and noticed that they dropped the Never option for screen timeout. I'm kinda pissed because I have been using that for the past week or so and my Live Tiles were doing a much better job with it set to never turn off.
I'm one of the few people around here lucky enough to have a problem free phone. I've never had any of the problems that this new firmware is supposed to fix, so I really don't need it. I am seriously considering rolling back to the old firmware to get the Never setting back. Before I go through all the trouble with that, I just wanted to double check that the the Never setting is gone for everyone with the new firmware.
Does anyone out there with the new firmware still have Never as an option for the screen time out?
Nope, gone for me too. But, I kept mine set to 1 minute anyway.
Oops I posted a new thread before I noticed this. I'm pissed too. I used it with my car stereo and Zune. I used to be able to control music easily at a glance while driving (using cradle). Now it's too much of a process and dangerous. I also liked keeping it on while charging (why do I need a locked phone at home, sitting right next to me, not drawing power from battery?) What genius made this decision!
I have yet to find a single benefit for the new firmware on my phone. Seems exactly the same to me but with the Never option removed. I think I may try rolling it back with the Zune backup.
The Dell tech I spoke with in India actually told me to re-sync the phone, factory reset it and sync it again (at least that's what I think he said, I had to ask him to repeat himself several times as I don't think our English dialects were compatible). I'm afraid to try this. He also offered to send me my third replacement phone if this was unsuccessful. I think I'll just live with it. I'm so tired of dealing with Dell. According to my logs I've clocked in well over 7 hours of phone time with them. I try to remain loyal to Microsoft, but I think it's Android time. I feel so embarrassed when my buddy uses his Evo in my presence.

[Q] Clock Setting Back to Default 1/1/2009 After Restart

My Acer A500 always resets the date & time to 1/1/2009 when I restart it. But yesterday when I checked with my friends A500; that isn't the case. His tab had the correct date and time after restart.
Can anyone tell me if there is any internal battery needs changing?
"Restart (Offing the tab waiting 10sec and starting it up again)"
Running Stock Honeycomb 3.2.1
Is your tablet encrypted?
Nope. It is not encrypted.
soul_0830 said:
Nope. It is not encrypted.
Click to expand...
Click to collapse
I was looking at the internal breakdown, and I didn't see an internal battery, other than the main battery. Not like you would see on a PC for example.
Probably, because the newer hardware uses Flash memory, unlike PC's in the old days, which relied on EPROMS and a battery to keep things updated on the Prom memory.
So, unless anybody has some other input on this, that I don't know about, I'll pull a sherlock holmes, and use the deduction method.
This probably didn't occur after you first bought the tab, and the OS was fresh. Otherwise, you would have returned it.
And By the way, what is your current Android version?
I'll have to point the finger, at this time, as some sort of app you downloaded. I can't tell you which one, as I just don't know. Half a million apps on the market, and even more unofficial apps.
I would suggest a factory reset. (back up your critical stuff), and see if the issue remains.
I don't know if you're rooted, or running a custom rom. So I at this time, will say you're not.
MD
First of all sorry for the late reply. Was very busy. Please find my comments in red.
This probably didn't occur after you first bought the tab, and the OS was fresh. Otherwise, you would have returned it.
I had this problem from day one. I didn't suspect it as a problem of the tab.
And By the way, what is your current Android version?
current version is 3.2.1
I'll have to point the finger, at this time, as some sort of app you downloaded. I can't tell you which one, as I just don't know. Half a million apps on the market, and even more unofficial apps.Since this problem was there from day one I don't think it is a app problem
I would suggest a factory reset. (back up your critical stuff), and see if the issue remains.
The only thing that I didn't try due to limited and expensive data charges in Sri Lanka. Can't spend 5-6 hours re downloading everything
I don't know if you're rooted, or running a custom rom. So I at this time, will say you're not.
It is not rooted and I'm not running a custom rom.
Since it is still under warranty I'm thinking should I send it for a replacement.
Appreciate your thouths on this matter.
Try this..
go to settings
Date and time . Look at the Set Date and take note
Toggle off the Automatic date to off .. (un check)
Set proper time and time zone . but change there formats
change the hour format
change the select date format..
Shut down your tablet.. Then restart it.. This might sound useless. But if its a error in the software that controls the clock hardware. This might trigger it to reset. We used to have this issue on the old AMI BIOS CHIPS.MOSTLY on asus main boards. of course try a couple times.. because of the date being so far off it sounds like error in what ever controls the time and date.. Not a android tech . but im guessing the boot loader controls the date.or looks at it at the least..
only other option is to root . install cwm thru acer recovery installer.. DO a backup . with cwm and titanium . that will allow you to not have to re download all of your apps.
As i said the above is likely to not work.. but i know it was a issue on some old old main boards. YOUR FACTORY INSTALL COULD HAVE A ISSUE. Just never seen this with clock....
Good luck and sorry for being so long winded.
Thanks for your post. I'm still unable to get this date corrected. Tried it around four times and still no luck.
I'm just out of guess's on this one. Never heard of it before.
But you're better off taking it back for exchange. Considering it's happened since day one, and you haven't rooted.
Don't they have free wifi in Mcdonalds over there? Or try around the tourist type areas. Cafe's and such. Usually they try and kiss the feet of the tourists.
Moscow Desire said:
I'm just out of guess's on this one. Never heard of it before.
But you're better off taking it back for exchange. Considering it's happened since day one, and you haven't rooted.
Don't they have free wifi in Mcdonalds over there? Or try around the tourist type areas. Cafe's and such. Usually they try and kiss the feet of the tourists.
Click to expand...
Click to collapse
WOWEEEEE if Moscow desire can't fix it. It must not be repairable. Giggles
I to agree send it back has to be hardware Fail.but you are welcome to blame it on me
Thanks Everyone. I will talk with the local Acer agent and see if I can get a replacement.
soul_0830 said:
First of all sorry for the late reply. Was very busy. Please find my comments in red.
I would suggest a factory reset. (back up your critical stuff), and see if the issue remains.
The only thing that I didn't try due to limited and expensive data charges in Sri Lanka. Can't spend 5-6 hours re downloading everything
Click to expand...
Click to collapse
soul_0830 said:
Thanks Everyone. I will talk with the local Acer agent and see if I can get a replacement.
Click to expand...
Click to collapse
If your planning on getting a replacement you will have to re-download everything also, which is your reasoning for not doing a factory reset to fix the issue to start with.
I finally mustered the courage and did a factory reset. I had all my data wiped out. Took a long time to get my most used apps.
Well the thing is it did not solve the problem. Still when my tab starts I get the default date and time 1/1/2009 @ 5:30 AM.
One strange thing I noticed is that when I do a restart with my ac adaptor plugged in, the date and time are correct.
Just wanted to post so that it might help someone who's having the same problem.

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