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I have installed the letest version of Kies (Kies_1.5.1.10071_32). When I try to link the phone to pc in Samsung Kies mode there is no reaction from the pc.
If I connect in Mass storage mode I can see 2 drives in windows explorer.
I have Un-installed Kies, rebooted and re-installed.
I have removed the drivers that were installed and retried.
I tried to contact Samsung support. Their response was:
1. De-install.
2. Reboot
3. Remove USB drivers.
4. Install Kies.
5. Re-check by connect.
when advised this did not work and that I had tried on another computer with same results I was told that there was a 'configuration problem'
They do NOT support configuration problems.
I said that problem appears to be that no drivers is being loaded that is compatible. Their response was 'we do not support'
They said could try format pc hard drive and reload Windows then hard reset phone.
Can any one help.
I am running Windows 7 Home Premium
PC is Samsung laptop R580. (yes I know but still not supported).
In advance of any help I thank you.
I had a similar issues earlier. My SGS would ay it was going into Kies mode then flash back to the home screen, then back to kies mode. This was both on my Win 7 and XP PCs.
I had to use Odin to totally reinstall the firmware.
MotoBorg said:
I have installed the letest version of Kies (Kies_1.5.1.10071_32). When I try to link the phone to pc in Samsung Kies mode there is no reaction from the pc.
If I connect in Mass storage mode I can see 2 drives in windows explorer.
I have Un-installed Kies, rebooted and re-installed.
I have removed the drivers that were installed and retried.
I tried to contact Samsung support. Their response was:
1. De-install.
2. Reboot
3. Remove USB drivers.
4. Install Kies.
5. Re-check by connect.
when advised this did not work and that I had tried on another computer with same results I was told that there was a 'configuration problem'
They do NOT support configuration problems.
I said that problem appears to be that no drivers is being loaded that is compatible. Their response was 'we do not support'
They said could try format pc hard drive and reload Windows then hard reset phone.
Can any one help.
I am running Windows 7 Home Premium
PC is Samsung laptop R580. (yes I know but still not supported).
In advance of any help I thank you.
Click to expand...
Click to collapse
Is your W7 x64 or x32?
This topic should be made sticky. I had the same problem too.
I have noticed on some other sites that people seem to say that a previous version of Kies may work. Does any one have access to previous versions.
One site suggested version 1.5.1.10056.
Sorry forgot that part. It is 32 bit.
In case it helps list of apps installed, other than standard: (But do not think any will interfer as I am on the 'idle' or home screen after close all.
# Advanced Task
# Air Control
# Bump
# ES File Explorer
# Jewels
# Klaxon
# Labyrinth
# MeteorLite
# Motris
# Setting Profiles Full
# Smooth Calendar
# System
# tCalendar
# Tower Raiders
# Tricorder
# TV Guide UK Pro
# Unit Converter
# UNO
Any help greatfully received - Many thanks to rkantos and chrisduffer for quick updates.
If I find anything else out will post here. Some one else is always having the same problem. If I can ever help I always share my experience and solutions.
Thanks.
Same issue here. Formatting my PC didn't solve the issue (I needed to do it anyway, thankfully).
Are you using a different launcher perhaps? Make sure you have touchwiz set as the default launcher or kies will not connect to the phone.
Have just found a message on the Samsung community site.
The pertinent message is:
Hi,
At the moment there is a connectivity issue between the phone and the software.The software will only pick up the memory card,if using one, but not the phone memory.The issue has been raised to the headoffice and a resolution is expected soon in the regard.
Click to expand...
Click to collapse
This is dated 21/6/2010
link to page is:
http://forumuk.samsungmobile.com/PostsList.aspx?ForumPostID=200454
The only apps installed are per above. I found that the installed launcher (touch-wiz) works ok for me and am happy with it. (well someone has to )
Any further advice?
connection to keis can be easily fixed
I had this problem too. It was caused because only in idle mode of the Samsung home rancher can keis connect. You may have installed a different launcher. Try the following:
Put use to keis mode in settings
download home switcher from the market
run home switcher an set touchwiz as default home
Reboot phone (task killing other launchers don't work for me.)
make you phone is in the home screen - press home to get there
now connect the cable with keis running on pc
sync everything you need to
In future I suggest you move all contact to Google so they sync over the air and you'll no longer need keis. crappy software!
Tried suggested by ryukent and did not seem to work for me.
I have now decided to give up on Kies and use alternate software.
# Google for contacts
# Use MTP mode for devise management.
# Sync music with MediaMonkey
Where did you get that version of kies? From samsung-firmware-webs.com?
I think that's not an official release and It seems that it has connection issues.
Kies tells me the latest version is 1.5.1.10062
according to the website it's 1.5.1.10071_32
download-link at the samsung apps (http://www.samsungapps.com/about/onPc.as): http://img.samsungapps.com/support/Kies_1.5.1.10071_32.exe
emelie said:
according to the website it's 1.5.1.10071_32
download-link at the samsung apps (http://www.samsungapps.com/about/onPc.as): http://img.samsungapps.com/support/Kies_1.5.1.10071_32.exe
Click to expand...
Click to collapse
Strange then why does Kies not find the update like it usually does?!? Those with connection issues I would still give the older version a shot.
Quick Question, I'm in the US, but using the Euro SGS. When installing kies, I should select UK instead of US, correct? Or does it not matter?
INeedYourHelp said:
Quick Question, I'm in the US, but using the Euro SGS. When installing kies, I should select UK instead of US, correct? Or does it not matter?
Click to expand...
Click to collapse
Doesn't matter. Kies "location" is basically for installing of Samsung Apps as it displays apps for your region only. However, since there are no apps from Samsung (other than the default already on the phone) it doesn't matter.
I chose UK on desktop and US on laptop if u were wondering...no difference (that i can tell at least)
..i suggest you skip kies.. not a good application at the moment.
..what I do is to extract the installer and copy the USB driver from my temp folder in windows 7.
..install the driver and you are set.. your phone will be detected.. you can now use drag and drop method or 3rd part application to transfer media or applications to your phone.
..as per "ryukent", make sure you have the TW Launcher set as default and use Home Switcher.. very useful app.
..and if your issue is something where your phone is not detected even if you have TouchWiz enabled and the phone is always trying to connect but never successful.. it might be the time to perform a "format" on the Internal SD card and "restore" the phone to Factory Default.
Kies will not work once you have installed too many application in your SGS. But it will work well once you reset your SGS to default setting.
or
Try to take out and put back the USB till it can detect.
Check it out
I have the same problem. It's clearly to do with either an app or setting in the phone, possibly media causing the phone to fail to connect to kies.
At home Vista 32 will cause MTP application to continually crash to the touchwiz UI and then rerun MTP application ad nauseum. I have a totally stock SGS, no launchers nothing. This is a BUG on the phone software.
At work, (XP 32) the launcher simply says initialising and sits there forever.
I have raised a support email with samsung but I haven't heard anything back yet. I reset my phone once to make it work again, but I'm not going to do that again, I finally have the config the way I want it and all my contacts in the right spot.
Drivers
I also had some trouble in the beginning. But I loaded new drivers and now it connects to Kies every time. I have Windows 7 64 bit at home and Vista 32 bit at work. Both work fine. Found the drivers when I googled this problem.
Just out of interest, do you have to install Samsungs Kies Software for a particular reason? I hear alot of people complaining about it, but not sure why you need it in the first place...
Is it to sync information? I am guessing to transfer info on and off the phone you dont need Kies installed..
djglenn1337 said:
Just out of interest, do you have to install Samsungs Kies Software for a particular reason? I hear alot of people complaining about it, but not sure why you need it in the first place...
Is it to sync information? I am guessing to transfer info on and off the phone you dont need Kies installed..
Click to expand...
Click to collapse
There are alternatives for every thing available in Kies (maybe with the exception of syncing with outlook, I'm not sure).
I got a Kies update alert today (Version 1.5.1.10074_2) btw, perhaps it works better than the earlier versions for those who have trouble? Get it here if you're interested. They're not very good at posting change logs at Samsung though, so I have no idea what the news are.
you can (theoretically) use kies to:
install the usb drivers for the phone
transfer and sync files
sync contacts etc
install an online firmware update
....however since kies doesn't actually work at all, or not properly, you only really need the usb drivers which you can download from softpedia
I installed the latest update to kies, and now kies doesn't seem to recognise my phone, it just gets stuck on connecting the device please wait?
Anybody have any ideas as to how I can fix this?
Otherwise how can I access my phone from the laptop?
if you use google apps, or sync with your google accounts/contacts/calendar/etc
then you do not need the PC software.
i sync my outlook stuff via google sync, same with contacts, emails are from gmail. so i don't need the desktop piece.
how do I transfer a file from my laptop to the phone though?
or music etc?
jjfeltham said:
I installed the latest update to kies, and now kies doesn't seem to recognise my phone, it just gets stuck on connecting the device please wait?
Anybody have any ideas as to how I can fix this?
Otherwise how can I access my phone from the laptop?
Click to expand...
Click to collapse
Disconnect the usb and reboot the phone. If that doesn't help disconnect and try a driver reinstall.there's an option for that in Kies.
Sent from my GT-I9000
if it's like NPC then u have to completely uninstall (everything ....use an uninstaller program), and install the new version from scratch, or it usually does not work properly
Hi all, I'm a new user. I've recently installed Kies on my PC but to my dismay, it could not detect the the phone no matter what I did(reinstalled Kies, restarted the phone, PC..etc..)
I've read that it is a crappy program, but without it, how can I update my phone firmware and sync my photos and files? Do I have to manually remove the SD card to transfer the file?
Appreciate some advice...
My phone won't sync with Kies but thats because I am on the JM2 firmware downloaded from the web and I've read it won't sync.
On your phone, have you plugged it in and then selected "Samsung Kies" from the popup or swipedown menu?
Let me just say don't hold your breath. I've been able to connect to my PC through Kies on and off. I've tried all the suggestions and none of them worked for me. As I said, it's completely hit and miss for me as soon as I connect the USB cable to my PC. I don't try anything different each time, it will just for what ever reason decide to connect once in a while. The problem is Samsung needs to develop a better driver. You shouldn't have to use Kies to drag stuff onto your phone. The phone should have no problem being recognized as a mass storage device. But if you don't have a driver that works all the time, then your phone doesn't even get recognized by your PC. Just one quick google on this issue will give you an idea how many people are having problems connecting to Kies/PC. This issue is too big for Samsung to ignore. I'm sure there will be an updated driver soon.
Solution to Kies problem
Hello, gizmondo.fr reported some time ago that the problem is long file extensions (over 16 characters).
You can solve it by finding and deleting all files with very long extensions from your phone. In my case, I deleted a cache of Soundhound.
I think the problem is intermittent due to the fact that the programs sometimes delete their own cache.
Radu
I had problem with usb. phone lagged and i havent notticed msg to turn of bluetooth. Try to turn off bluetooth and maybe wifi and then connect to usb.
Guys 2 things here
if you want KiES to sync you need to run the default TwLauncher that came with the phone
if you installed another launcher you can use "Home Switcher" to change back when you want to use KiES
link here http://forum.xda-developers.com/showthread.php?t=765081
now if you are still having trouble with KiES a great alternative is to use Android Manager via WiFi it's easy and totally painless
AllGamer said:
Guys 2 things here
if you want KiES to sync you need to run the default TwLauncher that came with the phone
if you installed another launcher you can use "Home Switcher" to change back when you want to use KiES
link here http://forum.xda-developers.com/showthread.php?t=765081
now if you are still having trouble with KiES a great alternative is to use Android Manager via WiFi it's easy and totally painless
Click to expand...
Click to collapse
I'm also having the same issues and I've tried countless tricks over the past 3 evenings by reading solloutions here and several other forums but without luck, I spoke to a Samsung employee and was told to try to return my unit, but I'm reluctant incase I can make it work cause otherwise I'll have to re-order screen protectors etc (I suck at putting them on and I managed to make it perfect for a change!). So hehe long story short! A list of possible remedies would be nice, another thing also, is that Android Wifi Manager a good replacement for Kies? as in being able to put on official samsung updates etc. (Even though I read countless posts about Odin I still have not the guts to try out anything outside of direct updates through the samsung apps).
The stuff I tried is as follows
1. Change USB settings so that it is not default to kies but ask on connect.
2. Mount/Unmount Internal SD card prior to connecting the device. (No external SD card installed)
3. Format internal SD Card.
4. Reset to default factory settings.
5. Reinstall Kies from a different source file (running latest version if someone can post a link of the supposedly working older version would be great!)
6. Run all the USB modes as I noticed it installs some drivers on the various options.
7. Remove the modem through device manager and reinstall it.
8. Remove Samsung Drivers and reinstall them.
9. Install the microsoft mobile center (mobile drivers)
10. Remove the drivers and re-apply the Samsung ones from a samsung.sg site posted here on site.
11. Tried various USB slots on the computer.
Any help would be appreciated, thanks in advance.
Edited: Also tried the regedit trick not sure I did it right but Regedit --> DeviceDB --> the one where there is a value of 1 I deleted.
Edited 2: I downloaded an older version (1.5.0.10024_74) and installed it after uninstalling the most recent version, and now I get bsod everytime I try to launch Kies. Agitation levels rising hehe...
I've got Kies to recognize my phone exists but now it is stuck on the "Connecting the device, please wait" popup, has been like that for the last thirty minutes, any advice?
I'm now having this problem that this fella video'd.
http://www.youtube.com/watch?v=R9hdpJPCP-k
bigc_13 said:
I've got Kies to recognize my phone exists but now it is stuck on the "Connecting the device, please wait" popup, has been like that for the last thirty minutes, any advice?
Click to expand...
Click to collapse
It is pointless waiting for it if it does not connect within a minute, just unplug it and try again, like people said, Kies is very 'hit and miss'
opensourcefan said:
I'm now having this problem that this fella video'd.
http://www.youtube.com/watch?v=R9hdpJPCP-k
Click to expand...
Click to collapse
The one time i have had a major problem with Kies, it was doing the exact same thing, the problem is some cache, or other file on your internal sd card that Kies does not like. I just went through the files and deleted the cache files and a couple of others and eventually i deleted the correct one and Kies started to work again.
Hey guys, I just registered to suggest you try the only fix that solved my connection problems.
I tried reinstalling drivers and formatting the internal SD multiple times with no success until i inserted my gf's micro sd card from her phone. Windows 7 automatically installed new drivers from the Galaxy and connected back up as normal. I disconnected the usb then removed the external SD after unmounting and has worked fine ever since.
Before you go returning your phones i suggest you uninstall all associated drivers and borrow a microSD.
I am having trouble connecting my i5801 to my pc using the USB cable.
Initially when i had a 2GB micro sdcard on the phone it used to give me trouble connecting to the PC very often and it used to take me atleast 6-7 tries to establish the connection.
However since i have put the 32GB micro sdcard it absolutely refuses to connect to Kies.
The phone has no issues connecting to Kies with an sdcard, it does so within seconds.
Kies is updated and installed properly with the latest version.
Both sdcards are functioning properly without any issues (well, apart from this atleast). Both are detected easily while using the memory card reader seperately.
I have tested the usb connection across 2 different computers with same issues.
android_murphy said:
I am having trouble connecting my i5801 to my pc using the USB cable.
Initially when i had a 2GB micro sdcard on the phone it used to give me trouble connecting to the PC very often and it used to take me atleast 6-7 tries to establish the connection.
However since i have put the 32GB micro sdcard it absolutely refuses to connect to Kies.
The phone has no issues connecting to Kies with an sdcard, it does so within seconds.
Kies is updated and installed properly with the latest version.
Both sdcards are functioning properly without any issues (well, apart from this atleast). Both are detected easily while using the memory card reader seperately.
I have tested the usb connection across 2 different computers with same issues.
Click to expand...
Click to collapse
i also had problems with my kies.. my phone could never be connected to kies... contacted samsung... they said me to update my windows vista... i thought it to be weird but decided to give it a try..
removed kies.. updated my vista... downloaded latest version of kies... installed.. since then there are no problems...
u too give a try... who says...!!!
I once had the same problem with an 8GB card.
Someone on this forum told me to delete the files with very long names... I did and Kies worked fine again. (I don't know the max lenght of the filenames...)
Did what you guys said, the problem still persists.
It works properly in the Mass Storage mode but not in the Kies mode.
Any more ideas?
Kies 2 beta is out, and here is the link if you wish to take the plunge:
http://www.samsunghub.com/2010/12/22/samsung-kies-2-beta-available-for-download/
ROLY5573 said:
Kies 2 beta is out, and here is the link if you wish to take the plunge:
Click to expand...
Click to collapse
It says on the link you provided that it does not support many devices. I am unable to find info on whether i5801 is supported or not. Are you using it? Is it supported?
android_murphy said:
It says on the link you provided that it does not support many devices. I am unable to find info on whether i5801 is supported or not. Are you using it? Is it supported?
Click to expand...
Click to collapse
It doesn't support i5800, so, I think it doesn't support also i5801...
like is the when install new kies,the new driver is not install,old driver not have unstall..
you need to unstall the samsung driver first ,then install new kies with new samsung driver
Kies works properly on my 5801.. I had to update my windows..i think the version of dotnet framework is important...
Sent from my GT-I5801 usin0g XDA App
Solved It!
After a few days of breaking my head over my phone finally managed to solve the problem.
Whenever i connect the usb to the phone there is an option that comes up in the notification bar asking me to "Mount" the phone. So before clicking on the connect via Samsung Kies option i had to scroll down down the notification bar, click on Mount and only after doing that, when i click on Samsung Kies, it connects easily. Doesn't work in the reverse order. And the mount option is not a popup just sits their silently in the notification bar.
Anyway thanx for all who tried to help. My question is why it doesn't mount it automatically?
Kies 2 is now out of beta!
The new Kies 2 is out. I have tried it and it works fine on Windows 7 32-bit. The SD card still needs to be unmounted, though. Here is the link:
http://www.samsunghub.com/2011/01/06/kies-2-moves-out-of-beta/
No driver issues! Looks very much like a step in the right direction.
So does it now detect i5800/1?
thaaaaank you
Kies 2 is now out of beta!
TekkenLaw said:
So does it now detect i5800/1?
Click to expand...
Click to collapse
As far as I can tell, kies 2 does not have any driver problems. I have installed it on XP and Windows 7 32-bit. It uninstalls the old Kies and during installation, installs new drivers.
I am using W7 64bit pro. I can install Kies with no problems, but when I connect the phone (sgs II) I get an error message that The driver did not install correctly. Of course I cannot connect to Kies, thoug I can browse the internal and external card content. No advice worked, tryed to reinstall, use virtual XP 32b, etc...
It works on my desktop 32b but I cannot read the phone numbers, but I need it on my laptop which is running W7 64b pro. Any ideas?
Install Drivers
Open kies and then in the menu bar on top of kies select tools and install drivers.
Tryed this. Does not work.
If the above does not work for you try this.
Run Kies as administrator.
When installing Kies did you follow the instructions to the letter?
Reason I ask Im running Win 7 64 and have no issues with KIES.
Go to Samsung.com and download the Kies from there to your PC.
Uninstall the current one from PC along with any drivers reboot PC.
Now install new KIES without fone connected and follow the instructions.
WHen asked to connect fone do so and not before.
Kies requires motherboard USB port and does not like Laptops .
jje
JJEgan said:
Kies requires motherboard USB port and does not like Laptops .
jje
Click to expand...
Click to collapse
Does not like laptops? Works fine on all the laptops/ netbooks that we use and thats a mixture of brands at that.
Does not like laptops in that a majority of Kies not working posts are for Laptops .
Works on my x64 laptop .
jje
Nyssa1104 said:
Does not like laptops? Works fine on all the laptops/ netbooks that we use and thats a mixture of brands at that.
Click to expand...
Click to collapse
Agreed....
But Kies is rubbish anyway, just aquaint yourself with Odin and use that my friend
JD
Sent from my Samsung Galactic Superstar S II
JJEgan said:
Kies requires motherboard USB port and does not like Laptops .
jje
Click to expand...
Click to collapse
Rubbish, running on my win 7 pro 64bit toshiba lappy.
i guess this is not about flashing, so odin wouldn't help much, especially, since odin needs the working drivers as well.
i read somewhere on here, that the driver installation fails, if there is an external sd card inserted in the sgs2, when first connected (afterwards, there will be no problem on this point).
i agree with the others on other points though, kies really sucks to some extend. the only good feature i used, was media syncing. but for syncing of any kind (not only music and photos, but also savegames and other data) i use microsoft synctoy now, with the galaxy connected in mass storage mode. flashing with odin and syncing with 3rd party apps really makes kies redundant.
Chef_Tony said:
i guess this is not about flashing, so odin wouldn't help much, especially, since odin needs the working drivers as well.
i read somewhere on here, that the driver installation fails, if there is an external sd card inserted in the sgs2, when first connected (afterwards, there will be no problem on this point).
i agree with the others on other points though, kies really sucks to some extend. the only good feature i used, was media syncing. but for syncing of any kind (not only music and photos, but also savegames and other data) i use microsoft synctoy now, with the galaxy connected in mass storage mode. flashing with odin and syncing with 3rd party apps really makes kies redundant.
Click to expand...
Click to collapse
Tried to disconnect the SD card, I receive the same error: "SAMSUNG Mobile USB Modem Failed". Tried to reinstall drivers from Kies tools, of course did not work. Ran out of ideas.
Install the drivers manually from the Kies' "escape" folder. Use the Windows Device manager.
Already done this. DOES NOT WORK.
Do you have any others accessories connected to usb, like mobile broadband? I've got similar problem and when I've uninstalled drivers and disconnected modem everything started to work again
Sent from my GT-I9100 using XDA App
have you tinkered between usb debugging on and off
Read somehwere the first time you you use kies...have kies running, put phone off usb debugging. then plug it in
I had same problem with my desktop. i went into device manager. there should be an explanation mark next to phone. uninstall driver then reinstall telling it to get driver from the web. then start up kies. ps make sure kies isnt running when u install. hope this works took alit of messing around for it to work for me but eventually did.
I have W7 with 64 bit and fortunatelly KIes works on mine. I live in US and I downloaded Kies from Samsung UK site just in case because the phone was bought from Expansys and is coming also from UK. Maybe try to check on this solution. Also I vaguely believe that I had to disable firewall or Eset during the installation, but I may be wrong on this. That sucks that yours doesn't work. Wish you luck...
I am running Windows 7 in 64bit and everything works perfectly. Except I dont like Kies and used it only once.... to check what its all about.
I do not remember the installation process, but usually hardware must not be plugged in until the driver is actually installed. So just uninstall everything, install it again and THEN when everything is done plug in the phone. It should be then be recognized and working.
However if you want it just to put music on it or copy files in general, better ditch Kies and make your device be recognized by your computer like an USB-Drive.
Go to Settings > Applications > Development (Translated it from German, might be off)
There you check the USB-Debugging option and have no need for Kies anymore.
What USB port are you using? Experience from the cappy forum and personal experience shows that using a USB port right off the MB is best. Not sure if it's a power problem or what. My cappy would always charge and be hit/miss on recognization using the front USB port on my computer. Using a rear port produces connection everytime. I'm on a cappy right now, just waiting for the US release date to get GS II.
None ot the above worked. Giving up. Tx anyway.