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As you may know, Bell Mobility has released the Android 2.2 (I9000UGJK4) update for the Galaxy S (Vibrant) on December 10, 2010. That update has caused a number of (additional) freezing issues and many phones crashed a few days after the update. Bell and Samsung reacted by withdrawing that update.
The good news is that a new update Android 2.2 has just been released today under the version name I9000UGJL2. An internal Bell email stated that Samsung found the bug that caused the freezing and crashing and was able to fix that with the latest update. The update will be available starting today, December 24 using Samsung Kies.
Also, if you have a Samsung Galaxy S that crashed after the first Android 2.2 update and should be sent for repair, you can call Bell Technical Solutions at 1877 328-2123 to create a repair order. You will also get a $100 credit to your account (due to the inconvinience according to Bell).
I hope this information is useful to some of you.
Happy holidays!
P.S. Too bad I cannot edit the title. The version of the new Android 2.2 update released by Samsung/Bell on December 24 is I9000UGJL2, not I9000UGJK4 as stated in the title. The I9000UGJK4 is the problematic update that was released on December 10.
Can anyone verify this? (The credit. I'm aware the JL2 firmware has been released.) I just got off the phone with them earlier, and they stated they were unable to create a repair order on the phone and to just bring it into a nearby Bell World store.
I brought my first SGS which died into a Bell World a few weeks ago and they sent it to get repaired. I got no credit or anything, and they refused to reimburse my account.
There is an intermittent problem with the repair order system but the rep. can keep a note to do it later when the repair order system is fixed.
The $100 credit is confirmed. I posted the info. here because some Rep. may not read the info. or simply not bother spending time giving you the credit if you don't ask for it.
Nice, this boost a lot of condifence to update my phone. I will wait for a few more days tho lol, I am such a chicken. Don't want to brick and send to repair again
sindibad said:
As you may know, Bell Mobility has released the Android 2.2 (I9000UGJK4) update for the Galaxy S (Vibrant) on December 10, 2010. That update has caused a number of (additional) freezing issues and many phones crashed a few days after the update. Bell and Samsung reacted by withdrawing that update.
The good news is that a new update Android 2.2 has just been released today under the version name I9000UGJL2. An internal Bell email stated that Samsung found the bug that caused the freezing and crashing and was able to fix that with the latest update. The update will be available starting today, December 24 using Samsung Kies.
Also, if you have a Samsung Galaxy S that crashed after the first Android 2.2 update and should be sent for repair, you can call Bell Technical Solutions at 1877 328-2123 to create a repair order. You will also get a $100 credit to your account (due to the inconvinience according to Bell).
I hope this information is useful to some of you.
Happy holidays!
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Click to collapse
and how does this help us that bought the phone outright for 580 and are not using it on bell...
sindibad said:
There is an intermittent problem with the repair order system but the rep. can keep a note to do it later when the repair order system is fixed.
The $100 credit is confirmed. I posted the info. here because some Rep. may not read the info. or simply not bother spending time giving you the credit if you don't ask for it.
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Click to collapse
When I get my phone back in a few weeks or so I'll be calling bell to see if they'll be able to give me that credit, or at least refund a month of the plan.
so if your phone blows up you are guaranteed to get 100$ credit? ... or upto? ...
and how do u go about it
Just updated and so far so good!
Is it safe to do the voodoo lag fix??
lgkahn said:
and how does this help us that bought the phone outright for 580 and are not using it on bell...
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I have also bought the phone using kijiji.ca but only payed $380 for it. I never updated it since it doesn't suffer from any major freezing issues and I don't want to take the chance with these updates. I will wait for a week to see if the recent Froyo update worked fine before applying it to my phone...
Phone warranties should also be handled directly by the manufacturers. The problem is that there is no consumer protection law that forces the manufacturers to do that in Canada and they feel little or no pressure from cellphone buyers since probably more than 95% of them buy their phones from the service providers.
danial.aw said:
so if your phone blows up you are guaranteed to get 100$ credit? ... or upto? ...
and how do u go about it
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It is a $100 credit applied to your account if your phone crashed and should be sent for repair. The credit will be applied if you call a Bell Technical Solutions rep. to create a repair order for your phone. This process only started today, December 24.
Called Bell TechSolutions and they applied $100 credit to my acct (since I got my Samsung Galaxy S replaced)
has anyone else convinced a rep to send out a new phone even though yours was out for repair? How did that go for you?
I ask because I got a rep to do this, but I later learned that you need to send back the broken phone. I don't have the broken phone because it's already being repaired and I really hope I don't get caught in some Bell policy loophole.
just a note
you wont get the $100 credit if you are not in a contract with Bell
Hey was just wondering if anyone on the Telus network recieved the update yet?
I am on TELUS with LG Win 7 phone and wanted to make sure they aren't being blocked by my carrier as Microsoft said they might be for some networks. I've checked through Zune and still nothing I know it's only been two days but I'd rather know now if I have to start finding another solution to get updates. If anyone has recieved a notification or knows anything about it let me know thanks
I did not get anything either. I have a feeling a lot of carrier based phones haven't got them yet, and I doubt a lot of them are blocking it.
Edit: I stand corrected according to wmpoweruser It seems like telus hasn't pushed any updates but this can be due to the whole samsung fiasco delaying things.
Any chance you can send me a link to that page would love to see what's going on.
bond7734 said:
Any chance you can send me a link to that page would love to see what's going on.
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it was an informal poll, just people leaving comments saying they had or hadnt gotten it.
I just spoke with a telus rep who wasn't able to tell me anything more about if/when the update would be available (I was on hold while he contacted "the technical team").
The only piece of information I got (which was assumed ... by me anyways ) was that unlike the old system where Telus paid OEMs to create the updates the wp7 updates are "free" to the carrier.
March 1 and still no update. I think Telus is skipping this one. The Telus rep I called didn't even know Telus carried any Windows phones and thought I meant the iPhone, so you can imagine how long that phone call lasted.
The 7008 update is now available for Telus customers. Here's news for the 7389 update (NoDo);
The earliest date that a TELUS customer can receive the Windows Phone 7 software update is Tuesday March 29th, 2011. Microsoft is releasing the software update in a phased approach and it may take up to four weeks for all TELUS customers to have the option to receive the update and upgrade their device software.
Keep your smartphone running efficiently by using the latest available software.
The release of OS software 7.0.7389.0, provides the following benefits and enhancements for your smartphone.
Introduction of copy and paste functionality.
http://www.telusmobility.com/en/QC/lg_optimus_7_support/
The one thing I noticed after updating my phone is that it did not do a backup of it. (There was only 9 steps done on the update process) I thought that the pre-nodo update was supposed to make a backup of your phone.
i have a telus lg optimus 7 unlocked and now on the sasktel network. my question is am i screwed for getting these updates because sasktel doesn't recognize the phone as one of there models and i am not on the telus network so they wont push it to me? i cant justify paying 400 bucks for a phone that i cant get the new updates the Microsoft rolls out.
If you do not get this update, you will get the next one (By mid March) definitely. Microsoft has confirmed that much. I contacted Telus, and it seems they have "no information to offer at this time". Basically, Telus is the only carrier in North America that has yet to offer update for their WP7 devices, but two weeks is not that long to wait, right? Especially considering that this update does...nothing, and all updates are cumulative.
kapanak said:
If you do not get this update, you will get the next one (By mid March) definitely. Microsoft has confirmed that much. I contacted Telus, and it seems they have "no information to offer at this time". Basically, Telus is the only carrier in North America that has yet to offer update for their WP7 devices, but two weeks is not that long to wait, right? Especially considering that this update does...nothing, and all updates are cumulative.
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I'm planning on giving Telus a few more days before complaining loudly, as the rollout was to be staged, so maybe they volunteered to be last on the list :|
Personally, I'm fairly concerned about this as Telus doesn't have the greatest record for updates in the past, and holding this back isn't a good sign (imho).
Even if this minor update is rolled into "no-do", there's no guarantee "mango" won't be an 'odd numbered' update, or that we won't be weeks behind others getting either/both.
From the windows phone team blog
(http://windowsteamblog.com/windows_...-answers-about-our-first-software-update.aspx)
Q: I still haven’t received an update notification yet. When can I expect it?
A: It’s hard to predict because it depends on many factors. It could be days—or even weeks—before you’re able to update your phone.
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Click to collapse
So as the rest of the world gets copy/paste, theoretically we telus users could just be getting the pre-nodo update.
I'm right there with you I had the same thought when I read that article. I don't understand why Rogers and Bell both have launched it but Telus hasn't I tweet'd customer service about it and they answered back they had no information about unreleased updates.
I am hoping that maybe Telus wanted to "save us" from the trouble of doing 2 updates in a fairly short period of time. At least we know that they can't block nodo. Out of curiosity does anyone know how Telus is with android updates?
bond7734 said:
I'm right there with you I had the same thought when I read that article. I don't understand why Rogers and Bell both have launched it but Telus hasn't I tweet'd customer service about it and they answered back they had no information about unreleased updates.
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I've been looking around all the standard places for more info but haven't come across anything. My fear is that the wp7 userbase on Telus is small enough that they don't consider us a priority.
nVd90 said:
I am hoping that maybe Telus wanted to "save us" from the trouble of doing 2 updates in a fairly short period of time. At least we know that they can't block nodo. Out of curiosity does anyone know how Telus is with android updates?
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They're mediocre at best.
http://www.androidincanada.ca/category/telus-android/
Another thread discussing similar possibilities for crappy timing/rollout (carriers get 8 weeks?!)
http://forum.xda-developers.com/showthread.php?t=968990
I hope that we are considered a priority. I'll do my part and call and bug them maybe if everyone jumps on board we'll get this update.
i spoke to sasktel and they have already rolled out the patch on there network. but because my phone is telus branded and the zune software see the phone as telus it wont give me the update. sasktel does not recognize my phone for updates so i would assume that's because they don't sell the phone.
I'm in the same situation as you kazman. Have an unlocked Telus branded Optimus 7 running on the Bell network, and wondering if I'll get the update when/if Telus releases it.
Will report if I do.
I cannot believe we can't find a solution to get the update...
Like Android, installed custom ROM of WP7 to avoid carrier blocking.
xdapants said:
I've been looking around all the standard places for more info but haven't come across anything. My fear is that the wp7 userbase on Telus is small enough that they don't consider us a priority.
They're mediocre at best.
http://www.androidincanada.ca/category/telus-android/
Another thread discussing similar possibilities for crappy timing/rollout (carriers get 8 weeks?!)
http://forum.xda-developers.com/showthread.php?t=968990
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Click to collapse
So I emailed client care about the update, (your gonna love this)
"Hello Justin,
Thank you for taking the time to write to TELUS via e-mail.
Windows has not released any official updates yet. Please refer to the following link for details:
http://www.microsoft.com/windowsphone/en-us/features/update-info.aspx
When an official update is released from the manufacturer, it's also posted on our equipment page specific to your phone:
http://www.telusmobility.com/en/ON/lg_optimus_7/index.shtml
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Weekends and Holidays from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' online service and have a great day."
So I have emailed back asking that he double check the site and not just send me to the page that tells people what the next update is but infact to check the update page (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/update-history.aspx) Still waiting on an answer but it's great that they took the time to really look into it So I have emailed back and shown them the link and also shown them Bell and Roger's pages releasing it as well as a few carriers with the same phone (LG Optimus 7) that have released it. (because you know that's where they would go next) Will post results on here if I get them.
that is completely ridiculous. i called a telus store yesterday in Saskatchewan and she told me that they don't know about updates and recommended that i move the date on my phone ahead a year and i should get the update then. but she had just told me a minute ago that there where no updates. they need to get a clue.
So it seems like Telus just doesn't know what to do with updating the phone. I am a bit surprised and doubtful that Microsoft didn't tell them though. It just shows a huge lack of communication within Telus.
as I posted in the other thread, I talked to a telus rep who also no idea about the update; but was able to confirm they didn't have to pay MS for it, so we should be getting it.
I've got a 10 year old account with them and made it clear I would be willing to switch carriers if they dropped the ball.
Hopefully we can get enough people telling telus the same that they'll get their act together.
i would like to know why we cant just get the update from the zune software. and if a carrier such as telus hasn't released the update how does the zune software know not to offer you an update or does telus need to respsond to microsoft that the update is out on there network. how about a new rom from bell or rogers that would solve all our problems.
kazman13 said:
i would like to know why we cant just get the update from the zune software. and if a carrier such as telus hasn't released the update how does the zune software know not to offer you an update or does telus need to respsond to microsoft that the update is out on there network.
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Click to collapse
It's going to be something like that (e.g. telus tells MS it's approved, WinPhoneUpdate sets the flag to allow it).
kazman13 said:
how about a new rom from bell or rogers that would solve all our problems.
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Click to collapse
I'd assume going to a differently branded rom would solve it, although that'd likely negate access to the telus app store. Another potential issue is that the telus optimus7 is a different model number from the european one. I have no idea which version the mexicans got so there may not even be a viable alternate rom. :|
An unfortunate truth
Look guys, this first update was OPTIONAL for carriers. It did not provide any new features and was just a test update before the real update in a week and a bit. Unfortunately for you guys, TELUS decided to not push this one in favour of just sending one update later. You shouldn't be upset at TELUS ... yet. I had an Android phone with them before and just about lost my mind over the update issue, but I think WP7 will be different because MS has more say than the OEMs do regarding Android. I feel bad that you guys are suffering, but it isn't really TELUS' fault.
Commander Data said:
Look guys, this first update was OPTIONAL for carriers. It did not provide any new features and was just a test update before the real update in a week and a bit.
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That doesn't really disuade any concerns.
It's not just a test and no user visible features does not equal not necessary - think API changes before mango
My main fear is that something I'll deem critical will be in one of these minor updates, and telus will make me wait 6 months till the next major update instead of just pushing me the fix.
Commander Data said:
You shouldn't be upset at TELUS ... yet.
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Click to collapse
I concur, as this is hopefully a unique/one time scenario, which is why I'm waiting to see what they do with NoDo before complainging too loudly/switching carriers
Commander Data said:
I feel bad that you guys are suffering, but it isn't really TELUS' fault.
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Click to collapse
Just because I feel like nitpicking (I'm just being a smart-ass, don't take it seriously/personally ):
There are three "entities" involved in getting my phone updated
1) Microsoft - they've released the update, not their fault
2) Myself - I've connected to my computer and forced zune to check for updates, not my fault
3) Telus - They're not pushing the update for whatever reason ... pretty sure it's their fault
optional or not this still makes telus look bad when all other major carriers in canada are pushing this update but not telus.
bond7734 said:
So I emailed client care about the update, (your gonna love this)
"Hello Justin,
Thank you for taking the time to write to TELUS via e-mail.
Windows has not released any official updates yet. Please refer to the following link for details:
http://www.microsoft.com/windowsphone/en-us/features/update-info.aspx
When an official update is released from the manufacturer, it's also posted on our equipment page specific to your phone:
http://www.telusmobility.com/en/ON/lg_optimus_7/index.shtml
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Weekends and Holidays from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' online service and have a great day."
So I have emailed back asking that he double check the site and not just send me to the page that tells people what the next update is but infact to check the update page (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/update-history.aspx) Still waiting on an answer but it's great that they took the time to really look into it So I have emailed back and shown them the link and also shown them Bell and Roger's pages releasing it as well as a few carriers with the same phone (LG Optimus 7) that have released it. (because you know that's where they would go next) Will post results on here if I get them.
Click to expand...
Click to collapse
Here's the answer! I got back from Telus after showing them where the update was and asking why we don't have it and why Rogers and Bell have released it.
Hello Justin,
Thank you for your reply.
Due to the technical requirements involved we are unable to disclose when the update will become available.
I would recommend to check our Website for updates as this is the first place any new information on your handset will be advertised:
http://www.telusmobility.com/en/ON/lg_optimus_7_support/
I regret any inconvenience or confusion this has caused and thank you for your patience in this matter.
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care Team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Saturday and Sunday from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' Online Services and I hope you have a wonderful day.
Best regards,
Aekta
e.Care Specialist
TELUS
There's a technical requirment that makes them unable to disclose when the update will become avalible... doesn't make too much sense but I do agree with all of you. It's not that I desperatly want this update or that it's really negativly effecting me in anyway, it's that I fear this pattern may continue on to updates that improve the phone. We'll see what happens in March hopefully Telus pulls it together or at least has a better answer then just because.
Hey guys,
I remember checking out the DVP a while ago and pretty much forgot about it up until the other day. Im really liking where windows is going with their mobile os so im considering the switch from my samsung captivate. I was checking on dell's website, and you can get the unlocked AT&T 3G version for $300, which i think is a pretty great deal.
My only questions are there any issues i should be aware of before i purchase one? also i live in canada so i will be running it on the Rogers network.. will everything pretty well work with me being in canada (like gps, apps, etc..)?
Any feedback is apprecaited! thanks
dvp is a great phone and the best one hands down if you need a keyboard.
But wait.. see what phones are coming. You should see the HTC ones offered in a few days.
HTC Omega (Eternity) with 4.7" screen... DNLA, AOLED (i don't want it if it is LCD) ..
i WAS waiting for the searay.. but that screen is to small.
I'm definitely looking for something with the keyboard as well. I personally love the look of the dvp. I know there was talk of the dell wrigley coming out.. But I don't know if it will be anytime soon. So I'm thinking if I sell my captivate I can afford this. Only other question I have is that there will for sure be the mango update for the phone right?
also is anyone interested in selling their at&t version of the phone? i thought i could get it of the dell ebay site using my canadian paypal account with an american shipping address but it wouldn't let me. so my only resort right now is to get it off ebay, or even here. in canada i need it for rogers, which is the same frequency as at&t
yes there is mango for the phone.. i'd bet everyone that reads this sub forum already has it on their phone.
why can't you get it from ebay? it doesn't ship to you guys up north? get it from dell's web site then.
http://www.dell.com/us/business/p/mobile-venue-pro/fs
i managed to get it off dell.com this morning, but after some dealing with customer service. because its not offered on dell.ca right now, i had to use my credit card with a US shipping and billing address of where i was going to pick up the item, then contact the dell credit card verification centre, and tell them why the info i provided for my billing address wouldn't match the database. so it ended up working out in the end. and to me, $300 for a brand new phone, unlocked, and not contract.. seems like a steal.
so before i get receive the phone, does anyone have any tips or directions to point me? im going to give this thread a read through http://forum.xda-developers.com/showthread.php?t=1178338 and hopefully try to jump into getting mango on it ASAP. does anyone know what os version it ships with right now?
I've been on the phone with Verizon for almost half a day now trying to understand what's going on with my phone.
I lost my trusty Droid RAZR M at Carowinds this past week. After learning that no amount of begging, pleading, or promising of sexual favors will allow me to push my upgrade date up six months... I settled on getting the same phone I had for free, minus activation fees of course.
I got my new (well, old, really) Droid RAZR M Thursday night and after some initial headaches with it getting the SIM card activated it runs just like it did. But that's the problem... it won't allow me to update from 98.16.3.XT907.Verizon.en.US. Why is this a problem? Because I'm still suck on Android 4.1.2 when the KitKat release is just sitting out there, in the cloud somewhere, waiting to be pushed to my device...
Verizon's solution was to send me a brand new phone - not after having me perform two factory resets, of course.
My question is, I've found the firmware on droid-developers.org; is there any way I can push this to my phone and update it manually?
I'd appreciate any help with this... it's been a nightmare.
Use RSD Lite to flash the official firmware.