Database Users

Anyone? ........ can't believe im the only one?

Hi All
wonder if anyone else has had issues with bluetooth and infra red transmission? i can pair perfectly with any device but as soon as i try and transmit files or someone transmits to me it fails immediately...........??no reason for error and no error except "failed".
I had this functioning perfectly for one day and now it just does not work....reset handset (hard reset) and setup again....still wont work.....
Anyone help please? i really have given up with calling 02 support, ittakes like an age to get someone on the phone and only occasionaly do you get anyone thats even touched the device! sorry to any 02 support people who do know what they are talking about but when i ask you people about vpn/terminal services over wifi i expect you to know what vpn means at least!....jeeees
Cheers

damsnell said:
Anyone help please? i really have given up with calling 02 support, ittakes like an age to get someone on the phone and only occasionaly do you get anyone thats even touched the device! sorry to any 02 support people who do know what they are talking about but when i ask you people about vpn/terminal services over wifi i expect you to know what vpn means at least!....jeeees
Click to expand...
Click to collapse
Seems a little harsh. I don't suppose the O2 support team are trained in the sort of networking technologies that you mention, since O2 is a mobile phone company, not a Windows or networking consultancy. They're more your average customer-services kinda folk. Try asking them about O2's services, phone options or tariffs.
Oh. Hold on. I did, and they were crap. :shock: :roll: The first operator told me that video calling on my monthly tariff costs 50p per minute. The second operator confirmed that (for the forseeable future) the calls are inclusive, in your montly minutes.
I don't think O2's customer service is great, but I would't call them expecting help on networking or Windows technologies.
PS. No offence intended, hence the

How many devices have you tried to pair it with? The problem may not be with the stack on the XDA but the other device.

Broon said:
How many devices have you tried to pair it with? The problem may not be with the stack on the XDA but the other device.
Click to expand...
Click to collapse
Yep, i would also ask the same. Maybe you have tried this: ( I think no pairing even needed)
Go to file explore;. tap and hold on a small file. Choose beam. Then you should see: Infrared, and under it: searching.
Does it find the other Bluetooth device?
Huib

Ive had a few problems with pairing up with the XDA IIi (my other phone)
Same thing, just randomly fails. Going to try it with an S very soon.
why should O2 support WiFi and VPN such?
These are things which are not network related thus, O2 cannot be held responsibile for any of these not working.
Wifi will work if its setup correctly. Every single Wifi setup is different in some way shape or form which is why mobile phone operators wont support features like this. However if you cant make a phonecall, send a txt or MMS im sure they would get the problem solved.

At the end of the day guys yes 02 are responsible for only call related stuff, but to sell equipment and not know what it does and how to support it is crap! (sorry but it is!).
Wifi works perfectly and i have had no issues with this, bluetooth will pair with devices but send and receive to none...have tried my tablet pc, Samsung D600, Nokia 6230 etc....all fail.....
VPN over wifi does not work correctly unless you can hit a public DNS address (i.e doesnt work via I.P).....however it does work over 3G??? funny that isnt it....the free way of connecting to my office or other servers doesnt work but but the expensive way does???hmmmmm
Anyway i'm moaning too much now, its a nice phone and things kinda work but i'm not overly impressed! bluetooth is something i do use as is terminal services and it'd be nice if they both worked as i would expect.....
Cheers

Wifi Problem

http://www.google.com/support/forum/p/Google+Mobile/thread?tid=07bbaac95aef0a15&hl=en
The above link give an explanation of wifi problems that at least some people are having... three have mentioned identical or similar problems in the Google Help forum. The issue is that wifi worked initially, but now it isn't working on my phone. In my case I'm unable to get any results when I do a scan of available networks, and I've tried to manually assign an IP and connect that way without any success either. In other cases listed in the above link, people are able to still see networks after performing a scan but never connect to those networks. All this is after being able to connect at least once before.
Anyone have a similar issue with wifi? Also, does anyone have any idea on what to do about this issue?

i am having the same problem with my wifi. any chance rooting had to do with this problem?

I have a different kind of wifi problem. It seems to work fine everywhere except work, where we use Cisco wifi access points.
It is only is a problem with Android devices, mytouch 3g, g1, and now the nexus one.
My Touch Pro 2 connects fine.
Looks like the android devices get connected, and even get an IP, but can't browse the web or ping any network devices.
Really strange.

jackzero87 said:
i am having the same problem with my wifi. any chance rooting had to do with this problem?
Click to expand...
Click to collapse
This is my suspicion. I think in the rooting (or the custom rom?) thread someone said rooting screwed the wi-fi, and he had to do it again and then it's fixed

I haven't rooted my phone yet, and I still have this problem. I have installed a ton of apps though... although I don't know how that could be the problem. Is there an easy way to wipe the phone and revert back to how it was when I received it? This is the step I'm willing try before rooting or modifying it in some other potentially warranty-voiding way... I may be needing to return this if I can't get wifi working.

There is a 'Factory reset' in the settings

After trying everything I can think of aside from warranty-breaking things, I called the HTC support and we went through very basic things together then he agreed that they will need to take a look at the phone. They will ship me a packing slip and I'll return it in the same box it came in. The repair station is an hour's flight away (in Houston) so I hope to have my phone back very soon, but I wasn't given an estimate so I can't be when that will happen.

http://www.google.com/support/forum...ad?fid=07bbaac95aef0a1500047cc593fcc5c0&hl=en
The above link is to a thread on the Google Help forums where I've been keeping track of this issue. Basically the wifi issue is a know issue according to an HTC representative I just talked with, and they will be sending a OTA firmware update out to all NexusOne phones within the next several days that should resolve any issues we are having with this functionality. This saves me from needing to send in my phone for repairs, and if it comes to that they said they will just swap the phones without me being out of a phone at all.

[Q] My Experience with the WP7/Samsung Focus

Hey Guys;
So this is my rant about the Samsung Focus. I'll try to keep this brief.
I've been a huge fan of the Zune HD and since day one I've said that I'd switch if they ever add phone features (I was on a 3Gs at the time.)
So enter WP7; I LOVE the UI SOOO much that even though it's missing some really key things I was willing to overlook that and still got the Focus.
- I called AT&T to make sure they'd let me unlock it BEFORE I bought it because I'm taking a trip to Europe for a few months so I need to be able to use their local SIM. AT&T said "NO problem!" Once I got the phone however it turned into "We're not allowing it to be unlocked for 6 Months" (AT&T Sucks)
- It was suppose to take 15 minutes to active, it took 2 days (AT&T sucks)
- found out that WP7 doesn't connect to wireless networks that don't broadcast SSIDs (MS is clueless!) UPDATE: I take this one back... Still a pain, but maybe I'm being harsh...
But even after all these ridiculous issues that had me calling AT&T OVER AND OVER again, I was willing to keep the Phone....
Then came the deal breaker....
Since this is a really new OS from MS, They're supporting the newest exchange servers (2008) and if you're company doesn't have those new exchange servers dependable account syncing isn't in your future! mad:) I've been able to get it to sync, but it errors out before it finishes and then it's unstable. Shooting errors out all the time. Came across this forum: http://tinyurl.com/focus-outlook
So now I'm about to crawl back to the OS I abandoned (android)
Worse of all; I put my 32Gb MicroSD card in the Focus and although it works great, I can't figure out how to format it and get it usable on other devices again. Only the focus can see it now... (has someone come across a fix for that yet?)
So there you have it... I'm not having a good phone week...

kcasante said:
Then came the deal breaker....
Since this is a really new OS from MS, They're supporting the newest exchange servers (2008) and if you're company doesn't have those new exchange servers dependable account syncing isn't in your future!
Click to expand...
Click to collapse
Firstly, the lastest Exchange is 2010 If you're not already on it, you really need to! It's awesome!
My Omnia 7 synched up first time, I really didn't expect it to be able to deal with the client certificate, but it seems to handle it all invisibly. I'm very, very, (VERY!), impressed by how flawlessly it has worked.
If you're not on Exchange 2010, you need to get your company into the Microsoft Partner Network and you will get licences for nearly all of the latest software. We jumped a version (from 2003 to 2010) and the improvement is gobsmacking. Exchange 2010 is so much more efficient, the servers are flying!

Smoothound said:
Firstly, the lastest Exchange is 2010 If you're not already on it, you really need to! It's awesome!
My Omnia 7 synched up first time, I really didn't expect it to be able to deal with the client certificate, but it seems to handle it all invisibly. I'm very, very, (VERY!), impressed by how flawlessly it has worked.
If you're not on Exchange 2010, you need to get your company into the Microsoft Partner Network and you will get licences for nearly all of the latest software. We jumped a version (from 2003 to 2010) and the improvement is gobsmacking. Exchange 2010 is so much more efficient, the servers are flying!
Click to expand...
Click to collapse
Yes Smoothound, you're right it is 2010; my mistake.
And as for my company switching; I don't think I have any pull in that department. I don't think it's a good idea to call them out on the internet. Lets just say this is a company thats known worldwide as a household name ( and also just bought a dying phone brand due to their OS) I'm actually surprised that they're behind on that tech but I have no way of incluencing an upgrade unfortunately. I'm sure it's in the works but for when I need it, it's too little too late...

ActiveSync is working fine for me on Exchange 2003 without any issues at all. So, no, you don't have to be on the latest version of Exchange.

I'm pretty sure I have Exchange 2003 here (I know it's not 2010 or 2008) and it works just fine. The first time thru it wouldn't download images that were embedded in email but I'd pretty sure that was because of the half-assed network I was using at the time. When I got home and connected to my own network, did a hard reset and set it all up again, mail worked fine. No errors, nothing, just email. I read the same thing about the iPhone 4, too, but it works fine against my server, also.

markgamber said:
I'm pretty sure I have Exchange 2003 here (I know it's not 2010 or 2008) and it works just fine. The first time thru it wouldn't download images that were embedded in email but I'd pretty sure that was because of the half-assed network I was using at the time. When I got home and connected to my own network, did a hard reset and set it all up again, mail worked fine. No errors, nothing, just email. I read the same thing about the iPhone 4, too, but it works fine against my server, also.
Click to expand...
Click to collapse
So now I'm really confused...
And when I set it up the first time it worked well too! All emails Contacts, and Calendar updates were flawless...
I have my corporate mail synced on my phone and iPad so when a mail comes in they all ding at the same time... Somewhere along the line, the focus stopped digging and I haven't gotten it back stable since....
When i set up the account automatically it has no problems finding my account but eventually errors out after pulling down some emails and contacts...
I can set it up manually but it doesn't make a difference.
I really don't want to return this thing because the only other phone thats useable on AT&T in my opinion is the iPhone 4 (or the Captivate) and I REALLY don't want to go back down that dark path
Any suggestions guys?

kcasante said:
So now I'm really confused...
And when I set it up the first time it worked well too! All emails Contacts, and Calendar updates were flawless...
I have my corporate mail synced on my phone and iPad so when a mail comes in they all ding at the same time... Somewhere along the line, the focus stopped digging and I haven't gotten it back stable since....
When i set up the account automatically it has no problems finding my account but eventually errors out after pulling down some emails and contacts...
I can set it up manually but it doesn't make a difference.
I really don't want to return this thing because the only other phone thats useable on AT&T in my opinion is the iPhone 4 (or the Captivate) and I REALLY don't want to go back down that dark path
Any suggestions guys?
Click to expand...
Click to collapse
It has to be your Exchange infrastructure. I have tested the phone with Exchange 2003, 2007 & 2010 and they all work flawlessly. I'm an IT consultant and I have used my Focus to make sure it is compatible with my customers networks so that I can recommend it.

The only thing I'm sure is unusual about my set up is that since it's a dev system and it's just me using it for mail, I don't use SSL and have it turned off at the phone. Everything else is entirely straightfoward. I would think Microsoft would have decent integration between two of their own products BUT the phone is a Rev 1 system. You might take a look around the MS support site to see if anyone has had problems and if there's a reason and/or correction you can take. I second the thinking that it's probably something with your server and/or network but that's about the best I can do.

We are using Exchange 2007 and it works without a problem after the policy was corrected. Windows Phone 7 will not sync if the policy requires your phone to encrypt or strong unlock password (alphanumeric password). Our admin made a Windows Phone 7 policy for these items. Considering you cannot take the microsd out and it wont sync to desktops.. the encrypt is not a big deal.

In this thread the guy says going back and re-enter the information might work:
http://forum.xda-developers.com/showthread.php?t=833863&page=2
This happened to me as well. We have an Exchange 2003 server and what I did was go to "email and accounts" on the phone and went through the proccess and setup everything correctly but still got the error messages.
Now this is what fixed my issue (strange). I got out of the "email and accounts" and went into all programs list and opened "Outlook" , from there I put the settings in again for my account and presto, it just started working and syncing.
I did 2 phones likes this already and it works. Dont ask me how, but it does.
Hope this helps OP and anyone else using Exchange 2003.

kcasante said:
So now I'm really confused...
And when I set it up the first time it worked well too! All emails Contacts, and Calendar updates were flawless...
I have my corporate mail synced on my phone and iPad so when a mail comes in they all ding at the same time... Somewhere along the line, the focus stopped digging and I haven't gotten it back stable since....
When i set up the account automatically it has no problems finding my account but eventually errors out after pulling down some emails and contacts...
I can set it up manually but it doesn't make a difference.
I really don't want to return this thing because the only other phone thats useable on AT&T in my opinion is the iPhone 4 (or the Captivate) and I REALLY don't want to go back down that dark path
Any suggestions guys?
Click to expand...
Click to collapse
I'm wondering if that additional microsd card you've in the Focus is causing you issues. I would remove the card, and hard reset the phone. Put in your Exchange info again and see if it doesn't work fine after that.

kcasante said:
Hey Guys;
So this is my rant about the Samsung Focus. I'll try to keep this brief.
I've been a huge fan of the Zune HD and since day one I've said that I'd switch if they ever add phone features (I was on a 3Gs at the time.)
So enter WP7; I LOVE the UI SOOO much that even though it's missing some really key things I was willing to overlook that and still got the Focus.
- I called AT&T to make sure they'd let me unlock it BEFORE I bought it because I'm taking a trip to Europe for a few months so I need to be able to use their local SIM. AT&T said "NO problem!" Once I got the phone however it turned into "We're not allowing it to be unlocked for 6 Months" (AT&T Sucks)
- It was suppose to take 15 minutes to active, it took 2 days (AT&T sucks)
- found out that WP7 doesn't connect to wireless networks that don't broadcast SSIDs (MS is clueless!)
But even after all these ridiculous issues that had me calling AT&T OVER AND OVER again, I was willing to keep the Phone....
Then came the deal breaker....
Since this is a really new OS from MS, They're supporting the newest exchange servers (2008) and if you're company doesn't have those new exchange servers dependable account syncing isn't in your future! mad:) I've been able to get it to sync, but it errors out before it finishes and then it's unstable. Shooting errors out all the time. Came across this forum: http://tinyurl.com/focus-outlook
So now I'm about to crawl back to the OS I abandoned (android)
Worse of all; I put my 32Gb MicroSD card in the Focus and although it works great, I can't figure out how to format it and get it usable on other devices again. Only the focus can see it now... (has someone come across a fix for that yet?)
So there you have it... I'm not having a good phone week...
Click to expand...
Click to collapse
My company uses Exchange 2003 and I have had NO issues.. Works very well. Curious, what version of Exchange?

Sorry to hear about your issues. If I were consulting you prior to this I would have indicated that corporate users should let early adopters take first swing at the phone before you go for it but it sounded like you were willing to go through some pain.
As for the SSID, I wanted to comment that I think it is sort of unfair you are indicating that MS is clueless on that front. I have read many things from the wireless alliance and they seem to have been saying for more than just a few years (2006) that hidden SSID creates more problems that it solves and that it is not a true security feature. Here is a security analysts take on it: http://blogs.technet.com/b/steriley/archive/2007/10/16/myth-vs-reality-wireless-ssids.aspx
So anyway, as the industry updates it's standards, MS will continue to push those standards, hidden SSID is not a standard and is actually confusing to other wireless networks and traffic congestion resolution problems.

Rename title of thread
I think the title of this thread needs to be renamed.

AllTheWay said:
I think the title of this thread needs to be renamed.
Click to expand...
Click to collapse
No worries; It's done.

Thresher said:
Sorry to hear about your issues. If I were consulting you prior to this I would have indicated that corporate users should let early adopters take first swing at the phone before you go for it but it sounded like you were willing to go through some pain.
As for the SSID, I wanted to comment that I think it is sort of unfair you are indicating that MS is clueless on that front. I have read many things from the wireless alliance and they seem to have been saying for more than just a few years (2006) that hidden SSID creates more problems that it solves and that it is not a true security feature. Here is a security analysts take on it: http://blogs.technet.com/b/steriley/archive/2007/10/16/myth-vs-reality-wireless-ssids.aspx
So anyway, as the industry updates it's standards, MS will continue to push those standards, hidden SSID is not a standard and is actually confusing to other wireless networks and traffic congestion resolution problems.
Click to expand...
Click to collapse
So here's the update...
I find that if I set the exchange account to check for mail every 15 minutes instead of push, it seems to be more stable... Although this is really weird (cause the same config on my iPad and my Evo 4G for that matter seems to work flawlessly) I'm just going to deal with it. Although my statements at the begining of this post was somewhat hard on the phone I will say again; I really LOVE the UI. and the Display is amazing... So much so that I'll deal with the crap I think it's missing for a while.
Here's to hoping MS is as agressive with their updates as they've said they're going to be.
Thanks for all the input guys.

Wi-Fi Issues

Can anybody else connect to a WPA2 Enterprise Wi-Fi network? I get "Authentication error" every time despite using the correct settings for the networks. I'm waiting for my current month to get closer to ending before activating my Crystal (don't want to throw away too much $$$), but I doubt it is a factor.
My college uses WPA2 Enterprise for all Wi-Fi networks except for the Open network (and it's a little obvious why Open isn't a good thing...).
I even went to my school's IT department to see if there was anything they could do and weren't able to do anything. They double-checked the settings and used other profiles, and still weren't able to connect.
They say it's a firmware issue since it will connect to the Open network, and I believe them. My current phone is the LG Optimus F3 on Virgin, and it'll successfully connect to the same networks the Crystal won't on the stock firmware (ZV5), but when I update to either the ZV6 or ZV7 firmware I get the same issue: an authentication error.
Thanks.

Me too
Have the same issue. Is this a certificate issue? Seems to me i have seen this before on another device and this was the issue.
Thanks,
Phil

I too am having this issue, whenever trying to connect to the secure university website... I cannot access data and have no signal anywhere, any patches?

I contacted Sharp about it on Friday and got a call back today. The guy called right as I was about to be occupied for the next few hours, so I couldn't troubleshoot and rescheduled for tomorrow.
If it is able to be corrected, I will post the steps to do so.
piook said:
Have the same issue. Is this a certificate issue? Seems to me i have seen this before on another device and this was the issue.
Thanks,
Phil
Click to expand...
Click to collapse
It might be a certificate issue since my college specifically tells us (students) to uncheck "validate certificates" in the connection wizard when initially trying to connect to the network(s) on our laptops. The IT guy I worked with has a Galaxy S4 or 5, not sure which, with 4.4.2 and he is able to connect to the same networks I cannot.
It might be different for yours...

I spoke to the Sharp rep today and the case has been escalated since it is the "first ticket" about this issue.
He tried to walk me through manually adding the wireless network, by the + on the Wi-Fi settings page, and am still not able to connect.
Choosing either the WEP or the WPA/WPA2 PSK Security option removes the ability to add an identity to tell the network who I am, while 802.1x EAP has such option.
I think that is the issue.
I believe I was told that I would get more calls from Sharp about this; and I was given a case number and a direct callback number if I needed to call them (no, I won't share).

I too am having this issue and am keen on what Sharp has to say about it. While you have them on the phone do you mind asking them about whether or not we have a chance of seeing Lollipop on this device?

WhyPaul said:
I too am having this issue and am keen on what Sharp has to say about it. While you have them on the phone do you mind asking them about whether or not we have a chance of seeing Lollipop on this device?
Click to expand...
Click to collapse
Sure. It appears to be something Sharp would have to push an update for from what I gather with my limited technical Android knowledge and I see no harm in asking. But I make no promises of an answer.

MrTriTanium said:
Sure. It appears to be something Sharp would have to push an update for from what I gather with my limited technical Android knowledge and I see no harm in asking. But I make no promises of an answer.
Click to expand...
Click to collapse
Yeah I assume it'd have to be an OTA update etc etc I'm just hoping it's in their pipeline. I love this phone but I'm running Lollipop on my Nexus 7 and the lil Crystal is getting jealous...

WhyPaul said:
Yeah I assume it'd have to be an OTA update etc etc I'm just hoping it's in their pipeline. I love this phone but I'm running Lollipop on my Nexus 7 and the lil Crystal is getting jealous...
Click to expand...
Click to collapse
It shouldn't be too had for Sharp to get Lollipop to work since KitKat is already very stock. Plus, if Sharp is truly wanting to get back in the smartphone game in the States, they'll probably fix problems with something as important as Wi-Fi and want the latest and greatest version of Android on their current U.S. flagship to make a, material , statement to users .

would someone post a phone number so we all can call and document this problem?

It's an 844 number. It's listed in the back of the white booklet that came with your crystal. I've called and documented several issues and have a case #. This WiFi issue being one of them.
How many Boost or Virgin phones aside from the Moto G have gotten any update attention at all?

Update
Called Sharp just now and I am told that a Manager of some sorts is looking at my case and looking for a fix for "[my] particular phone." From the rep.'s recap of the notes the previous rep. left, it appears that the issue with connecting to an Enterprise network was lost in the English-to-English translation and I am apparently having issues connecting to Wi-Fi in general. Trying to clarify that the issue is only with an Enterprise security connection made no effect.
I am curious as to what that Manager or whomever calls will say in the one to two business days I was told I would receive a call-back.
I would not be surprised if there is no official fix...

Update:
They pay better attention to you if you hit them up on Facebook. I expect a call tomorrow. Among my issues/questions was an update to Lollipop. So I'll keep everyone posted.

RealiZms said:
Update:
They pay better attention to you if you hit them up on Facebook. I expect a call tomorrow. Among my issues/questions was an update to Lollipop. So I'll keep everyone posted.
Click to expand...
Click to collapse
They called less than an hour ago while I was in class. Like I expected, they assumed I am unable to connect to any Wi-Fi and had to clear that up. Now I'm told I'll get another call in another business day or two.
Forgot about asking about Lollipop. Having more people ask about it should get them in gear to bring it to the Crystal since that shows demand.

Update
Got a call back from Sharp and they ended up issuing an RMA.
It took 2 business days to get back to me to only have me try to reconnect with a slightly different security option and decide this is an issue that currently can't be fixed...
I already tried what they asked me to do and had the same error I've always had in doing so. Jeez...
Now I'm curious as to what they're going to do with my phone, or if they will fix it somehow.

I got a new phone from Sharp today and still have the same issue. There goes their "it's a hardware" problem.
I did ask about plans for a Lollipop upgrade in the future and got a stern "No." and that was it.

MrTriTanium said:
I got a new phone from Sharp today and still have the same issue. There goes their "it's a hardware" problem.
I did ask about plans for a Lollipop upgrade in the future and got a stern "No." and that was it.
Click to expand...
Click to collapse
We came across an individual with the same device, and they entered a "Connecting...Saved" cycle. It took a couple of days, but we got the device connected to our campus network (Today Actually). We had to manually import the certificate, and select it during the wireless profile configuration. Normally this isn't necessary, and it was only necessary on Nokia Symbian phones and some BlackBerries. Does your university provide a method of manually downloading the wireless certificates - specifically an option for mobile devices (Android/BlackBerry/etc)?

Cbjohns said:
We came across an individual with the same device, and they entered a "Connecting...Saved" cycle. It took a couple of days, but we got the device connected to our campus network (Today Actually). We had to manually import the certificate, and select it during the wireless profile configuration. Normally this isn't necessary, and it was only necessary on Nokia Symbian phones and some BlackBerries. Does your university provide a method of manually downloading the wireless certificates - specifically an option for mobile devices (Android/BlackBerry/etc)?
Click to expand...
Click to collapse
I just sent it out again to Sharp yesterday, so when I get it back I will ask my IT department if they will be able to do so.
I don't remember the reason why, but those who attend the same school as I have to manually configure the connection on a computer so certificates are not validated because the school servers don't send out many certificates.
I thought that might be the issue in the first place, but wasn't sure and thought to follow "proper procedures" to find a solution. Also not being able to enter a domain/ID while manually configuring a WPA/WPA2 PSK network on Android seems like a big oversight. I don't know if that's usual for that network but that possibly could have done the trick if it were an option.

MrTriTanium said:
I just sent it out again to Sharp yesterday, so when I get it back I will ask my IT department if they will be able to do so.
I don't remember the reason why, but those who attend the same school as I have to manually configure the connection on a computer so certificates are not validated because the school servers don't send out many certificates.
I thought that might be the issue in the first place, but wasn't sure and thought to follow "proper procedures" to find a solution. Also not being able to enter a domain/ID while manually configuring a WPA/WPA2 PSK network on Android seems like a big oversight. I don't know if that's usual for that network but that possibly could have done the trick if it were an option.
Click to expand...
Click to collapse
Following "Proper Procedures" is the best place to start . I suspect the problem may be one of two things:
The certificate that your university utilizes is missing from the "Trusted Certificates" on your device
The certificate IS present in your "Trusted Certificates", but the Crystal Sharp's wpa_supplicant [apologize if wrong terminology] is not utilizing it for your Wi-Fi Profile.
---------- Post added at 07:41 PM ---------- Previous post was at 07:37 PM ----------
Cbjohns said:
Following "Proper Procedures" is the best place to start . I suspect the problem may be one of two things:
The certificate that your university utilizes is missing from the "Trusted Certificates" on your device
The certificate IS present in your "Trusted Certificates", but the Crystal Sharp's wpa_supplicant [apologize if wrong terminology] is not utilizing it for your Wi-Fi Profile.
Click to expand...
Click to collapse
Your IT Department should be able to check which certificates are installed by going to "Settings -> Security -> Credential Storage -> Trusted Credentials". The option to install certificates will be down below. If you're able to manually install the right certificate and configure the wireless profile, you may see "Network may be monitored" - http://forum.xda-developers.com/showthread.php?t=2537794 Depending on what the certificate issue is, this may be something that can be permanently fixed by an update. *Note - the certificate we use is normally in the "Trusted Certificates" for Android devices, however, I'm unsure if it was present or not on our user's phone*

IT Guy at Said University Weighing In
Cbjohns said:
Following "Proper Procedures" is the best place to start . I suspect the problem may be one of two things:
The certificate that your university utilizes is missing from the "Trusted Certificates" on your device
The certificate IS present in your "Trusted Certificates", but the Crystal Sharp's wpa_supplicant [apologize if wrong terminology] is not utilizing it for your Wi-Fi Profile.
---------- Post added at 07:41 PM ---------- Previous post was at 07:37 PM ----------
Your IT Department should be able to check which certificates are installed by going to "Settings -> Security -> Credential Storage -> Trusted Credentials". The option to install certificates will be down below. If you're able to manually install the right certificate and configure the wireless profile, you may see "Network may be monitored" - http://forum.xda-developers.com/showthread.php?t=2537794 Depending on what the certificate issue is, this may be something that can be permanently fixed by an update. *Note - the certificate we use is normally in the "Trusted Certificates" for Android devices, however, I'm unsure if it was present or not on our user's phone*
Click to expand...
Click to collapse
Hey CBJohns,
I've been working with TriTanium to resolve this issue from our end. Now, I'm *incredibly* rusty with certs and my knowledge when I knew about them was limited at best. Is there any way you would be willing to go over the process you went through? We don't currently have a method of downloading the cert that I know of, and all I have at this time is the .cer file. I don't have a signed key or anything like that which makes it difficult to create a .pfx.
We are using GoDaddy certs here on campus though, which leads me to questions why it doesn't work for this specific model of phone. I don't deal with cert signing or anything like that for us though, I'm Tier II Helpdesk support for all intents and purposes.
Thanks in advance!

[Q] Wifi Slow on Galaxy S5 - Strange Issue, Please Help

Hi All,
I was wondering if someone can help me. I am having a bizarre problem on my Galaxy S5, which so far has stumped Verizon, Samsung and Time Warner Cable Tech Supports.
For some reason, when I'm connected to my home Wifi network, certain apps run very slow. Basically, if you open an app like Facebook, Instagram, or the Google Play Store, a lot of the icons, pictures and thumbnails all show up gray, and either don't come up at all, or take forever to load. As soon as I turn Wifi off and switch over to 4G, they all pop up almost immediately. I've also noticed this problem on Google Now. You tap the microphone, say a command and it gets stuck on "Recognizing..." for a long time, and quite often comes up with "Can't reach Google at the moment." Again, it's only certain apps. Other apps like my web browser app don't seem to be affected.
This doesn't make sense to me, because I also have a laptop and my girlfriend's Galaxy S III connected to my Wifi network and they don't have this problem. I've even busted out my old LG Spectrum 2 and sure enough, these apps load up lightning quick on it. I've done an internet speed test on my S5. On my Wifi I get a 19ms ping, download speeds of 18 MB/s and uploads pushing 2 MB/s. When I'm on 4G, the ping is 40ms, and the speeds are only 6MB/s and 0.7MB/s respectively, so the Wifi theoretically should be way faster.
I spent over an hour on the phone with Verizon and Samsung Tech Support, and after trying a ton of different things, including a Factory Reset, they determined it was probably the device. Since I'm under warranty, they sent me another one. I got it yesterday and tried it...yep, same problem.
Just out of curiosity, I tried it on the Wifi at my workplace. Wouldn't you know it, the problem isn't there. But, I don't understand what could be wrong with my home Wifi. I've got Road Runner Turbo internet from Time Warner w/download speeds up to 20MB/s. I've also got a really good modem/router that cost several hundred dollars. And, like I said the problem doesn't seem to happen on other devices.
I've searched the internet and have found almost nothing on this. Does anyone know of something I can try? Here's everything I've tried so far:
"Forgetting" my Wifi Network and Reconnecting
Resetting the Modem/Router
Clearing Data and Cache on Affected Apps
Phone Factory Reset
Trying with another Galaxy S5
Switching from DHCP to Static Connection on Phone
Switching DNS to Google's Addresses on Phone (8.8.8.8 and 8.8.4.4)
Tinkering with the Modem/Router Security Settings and even Disabling Security
Changing the Router Bandwidth Settings
Changing my Router's Broadcast Channel - Have Tried Several Different Ones
Calling my ISP and Upgrading to a Higher Bandwidth/Speed
Here's my hardware details:
Phone - Verizon Galaxy S5, Unrooted, Running Stock Kitkat 4.4.4
ISP - Time Warner Cable, Road Runner Turbo
Modem/Router - Motorola/Arris SBG6782-AC
Thanks so much in advance!

Watching with interest.
Have a similar situation with my s5 900f international running latest NeatRom.
Some days better than others even when using home sky fibre optic and no drop in speed from router.

Had to get a new router
Ok, so I finally fixed the problem...in a manner that I wish I didn't have to resort to, but it seemed like the only option.
Let me start by thanking Rukbat from Android Central. I posted this topic there too, and his response was very helpful. Here's a repost of it:
Talk to Verizon (the tech people in the back, not the sales associates) or the Time Warner people (same thing - tech people) and see if anyone has an old Linksys or D-Link wifi router you can borrow for a day. (I'm using a Linksys WRT54G at the moment, and in router years it's as old as George Washington's corpse.)
From years of experience, writing communications code, playing with my phone, routers - and looking at my calendar - I'm guessing a bug in KitKat that shows up only with some apps. My almost new Linksys EA4500 started showing this problem almost as soon as the phones updated to 4.4.2, but the apps all work fine on old routers.
If an old router solves the problem, you can get a refurb WRT54 (G or GS) for the $25 range on Amazon (or maybe TW has an old one they'll let you use with one of their modems).
The Facebook app works just fine on mobile data, AT&T hotspots, TMobile hotspots - but not on new Linksys (supposedly the best) routers, and I've heard reports of the same problem on the newer D-Link routers, also supposed to be top-of-the-line. (I actually left the app running for 12 hours once, just to see how long it would take to update. It's more than 12 hours, because it still hadn't done anything. But standing in the parking lot at a Sam's Club, with a barely usable AT&T hotsopt signal, it updates in a couple of seconds.) AT&T connected me to their in-store wifi (which is secured, so of course they deleted the connection after we checked it out) and Facebook updated immediately. Speedtest.com shows over 14mbps download and pings running from 15-50ms with my new router that doesn't work with facebook, so it's not the connection, it's not the wifi signal itself, it's either a problem with certain apps or a problem with the 4.4 wifi firmware. Play store downloads are slower on the new routers too, but not too bad. just noticeably slower. (If I set up a guest account on the router it works fine, though, so it's not a bad router. It's just a pain to have to sign into the guest account every so often.)
This is the reason systems analysts turn grey at a young age and have bald spots. Problems that don't seem to make sense, and people in a position to debug them who can't or won't. I can reproduce the problem at will (which is the difficult part of fixing a problem), but there's no one interested in fixing it.
I ended up just getting a different router, as he suggested. From what he's describing, it sounds like some routers just don't play nice with some newer phones, for no apparent reason at all, which is both discouraging and frustrating at the same time. And I've come to the conclusion that my router is one of them. After spending hours on the phone with technical support from Verizon, Time Warner, Arris and Samsung, no one could find a solution for me.
I will say that I did find some hints from other places online that tweaking certain router settings will fix this problem, but I think I kind of nipped myself in the **** by not doing my homework when I bought my Arris modem/router. This router is locked down pretty tight from changing certain settings. You can't disable IPv6, which some people say fixed the problem. Someone else suggested enabling IP tunneling, but I don't see this setting on my router. Somewhere else, I read that this is the same thing as Port Forwarding, but I really don't know what port you would have to forward to a phone. You can't even update the firmware on my router, as Arris only provides it to cable ISPs...and they won't push it to customer owned devices. I don't even know why they sell this model to the public if that's the case.
So anyway, I just bought a much cheaper Netgear router from Best Buy, and wouldn't you know it, it works great! I think that it even outperforms my Arris. I guess the moral of the story is be careful about what you buy.

Update - problem solved!!!
I cannot believe this. I managed to get my phone working yesterday with my old Arris modem/router. I didn't even have to tweak it, or try to disable IPv6 or anything.
It turned out that the problem was my phone's SIM card. When I first bought the phone, I ordered it online and I remembered that it came in the mail with a SIM card. But, when I placed the card in the phone, it wouldn't activate. I probably should have called Verizon at that point to ask what I should do, but I ended up just taking the SIM card out of my old LG phone, and putting it in the S5. It looked the same to me, so I didn't think it would matter.
Then, not too long ago, I noticed that certain apps were saying that I needed an "Enhanced SIM Card" to use them, so it got me thinking, maybe I should have used the card that came with the phone. I called Verizon, and sure enough, they said that the card that came with the phone used much more updated technology, which is a better fit for the phone. So, they got it activated for me, and now not only do all of my apps work, but the slow Wifi problem is gone too! I didn't even know that the SIM card can affect Wifi. But anyway, this is great! I can take my new modem back, now.
I would ask anybody who has this same problem if they are not using a SIM card that came with the phone. If you are, it could be that you need a new one or more updated one. I believe most carriers will give you a new one for free. You can also check to see if your card is outdated in a couple different ways. Try opening an app like Softcard, and if it says that you need an Enhanced card, then your card is outdated. Also, check the numbers on your SIM. According to Verizon, in the US, the card should have a handful of numbers, followed by FIVE zeroes. If there are any more than five, it is an older card. It might be different for different countries or carriers.
Hope that helps!

Grrrr....spoke too soon. It worked fine for about a week, but now it's doing the same thing again, even with the new SIM card. Switched back to the newer router. Guess it's something with the Arris router after all.