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Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
Your title is quite misleading. Still happy it worked out for you in the end.
Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.
I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then
Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
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were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
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Ya after reset my phone has been fine.
3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.
mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6
You guys aren't just killing all the tasks when you are running these programs are you?
Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
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where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
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i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
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i did.... still same issue
I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.
katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
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I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
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Do you have a significant other that could use your phone on their plan for a few days to rule out your account specifically?
Your issues sound strange, and not related to the phone. It's hard for me to believe (like you also) that its the phone since you've had four of them now with the same issue. Also, you've tried different roms, so that also makes it more difficult to be a phone issue. Are you just running a bone stock one? Or are you installing particular apps? you might see if you can't replicate it with no additional software for a few days.
@kmart
My Father and I are on the the same plan, (i.e. both on unl.) so that rules out service. The last phone, (no. 4) I left bone stock. No extra apps (except for Handcent SMS [ on a side note, I have run both ChompSMS and Handcent, so I do not think it is either]) and it still had the same exact issues.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
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Click to collapse
Sounds like a problem with you account's provisioning or something. Mostly, it just sounds like a huge pain in the ass.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
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Click to collapse
I had this exact same issue with my phone, it is definitely an account issue, get your msl number from them, mine was fixed after I did a ##786# menu then reset
they disabled texts and reenabled them on my account before they did this, and then they worked ever since
Have you changed your mode of operation setting? I haven't ever changed this but had a co-worker who changed it on his hero and it stopped getting text messages and voicemails until he made a phone call, once he changed it back it started working fine. Mode of operation needs to be set to Hybrid. You can find it under Settings->Wireless Controls->Mobile Network Settings. Hope this helps
Hey guys,
Thanks for the help, so no dice. I have left my Mode of Ops. in Hybrid (although, if you leave it on Ev-do is is kosher) and doing a reset does not work...It is a huge pain in the arse....
Well sh*t. I thought the last phone was the key, but here we go again. I got my MSL and did a reset, no dice, got Another phone....phone No. 6...Sprint has no idea what the hell is going on. Personally, I think something in the phone is crashing software. I have no idea what could be, but wtf.
I've had similar issues before. It's definitely an account issue - not on your billing account, but your specific phone number in the carrier's system.
What I did was fight for months with Sprint, kept talking to retarded tech support reps who know absolutely nothing, fighting with their managers, fighting with their 2nd and 3rd level tiers, and been told 1000 times my issue was fixed, just to have it reoccur in a month.
Honestly, unless you feel like fighting like that, I suggest you call your carrier and ask for a new number. When they create a new number for you, your account is practically changed, and everything will work like new. You just have to suffer with a new number, which is only annoying for a month or so until everyone updates to your new number.
Good luck man, I hate when that kinda crap happens. Not so much because of the issue, but mainly because no carrier has any sort of good tech support and would rather hang up on you than try and troubleshoot anything. They're completely stupid.
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
27s said:
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
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Yeah dude. I was pissed too. Good luck man, I know how you feel. Sprint is great, but when they f**k up they really f**k up and it's a pain in the ass to get things fixed.
27s, this isn't a retention issue, this is a Tier 3 tech support issue. They need to go into your account and completely deconstruct it, and put it back together again. Basically, it's a glitch in the system causing your provisioning to bork itself. I've seen it before, and yes, it's a pain in the ass to fix, but if you get a caring/dedicated tech, it's not even close to impossible.
Frankly, call into sprint, get on the line for tech support. As soon as you connect, ask for ADVANCED tech support. Don't give up until you're on the line with them. They'll be your saviors in this issue, mark my words.
Edit: For the record, I'm a former Sprint tech. I've had to do this before for customers, so I've had experience in the issue.
Hey thanks for the advice....I will do this first thing tomorrow....I don't suppose retention will give me anything will they....The sprint store in omaha is like 100 blocks from my house....gas$$$...haha
So lately I have ran 2 different roms and at certain times i will send an sms message, and the phone will say "message sent failed", but the person says they get the message and my phone keeps trying to send the message and going through but says failed on my end
anyone else have this issue?
I have narrowed it down to probably asop mms apk or my airrave
werkem said:
So lately I have ran 2 different roms and at certain times i will send an sms message, and the phone will say "message sent failed", but the person says they get the message and my phone keeps trying to send the message and going through but says failed on my end
anyone else have this issue?
I have narrowed it down to probably asop mms apk or my airrave
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Click to collapse
I had the same thing happen the other day. I'm running Fresh 3.2, Handcent and I have an Airave. I think the Airave is the problem.
Yah I have the same exact problem....I have the new airvana airave....
This doesn't happen all the time...its just sometimes....although I cant pinpoint how or when it happens...
Its happening right now though...which sucks...
Same here, Sprint AirAve, Failed messages etc.
What to do??
Ok, I just called airave support and they ran me through the basic tests like testing my broadband connection and resetting my airave device. I've done this before so I'm pretty damn sure this wont help.
They did mention for the about two weeks Sprint has had a lot of airave outages and that Sprint is working on fixing it.
Ok here is a bad update:
So my problem still exists and I called up Sprint again. They go through factory resetting my phone (not sure what this means...since I am rooted with Ava ROM 9)....so I go through with the reset and they re-provision my phone (I think they changed the msid number or something else). Then they also did something to the airave... My phone still works but the airave doesn't. I can now, no longer make a call through the airave.
The Sprint tech support agent put in a ticket and would call me back tomorrow.....lets hope this gets fixed tomorrow.
I have also had this happen to me several times and I am totally stock. So if anyone gets an answer, let us all know. Thanks.
I would get this error when trying to send a message with content larger than 2mb, I have since upgraded my zone rom that allows for 5mb and my problem is gone.
Sent from my PC36100 using XDA App
bignibb said:
I would get this error when trying to send a message with content larger than 2mb, I have since upgraded my zone rom that allows for 5mb and my problem is gone.
Sent from my PC36100 using XDA App
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Click to collapse
Ok, but an average text message is not 2mb....
Ok, so they call back to get it fixed today....now when I turn on my Airvana unit and let it initialize the mobile light blinks amber, and the gps light blinks green as if it cant get a gps lock.
The tech support specialist again mentioned there was an airave outage.
There are also a few people on the sprint.com community site that are experiencing the same issues.... although I'm not sure if they are using evos or some other phone.
DarkManX4lf said:
Ok here is a bad update:
So my problem still exists and I called up Sprint again. They go through factory resetting my phone (not sure what this means...since I am rooted with Ava ROM 9)....so I go through with the reset and they re-provision my phone (I think they changed the msid number or something else). Then they also did something to the airave... My phone still works but the airave doesn't. I can now, no longer make a call through the airave.
The Sprint tech support agent put in a ticket and would call me back tomorrow.....lets hope this gets fixed tomorrow.
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Click to collapse
I've got an airave (newest model) unit with 2 EVOs in the home. My girlfriend constantly experiences this and she is running bone stock. I've got a stock rom rooted and have never experienced this problem. We've narrowed it down to the airave - she also has issues were sometimes an incoming call will not receive on her phone if she is already on it (call waiting).
Seems to me like these airave unit are having lots of problems... I ended up disconnecting mine and both phones act normal.
Ever since I got the NEW airvana this started happening to me, it only happens when im sending multiple sms to one person or multiple people. Says it cant send, but person im sending to says they get that message that isnt being sent like 20-100 times, the quick fix is a reboot of the phone. I got sick of it and last week called airave support and they opened a ticket which was monday last week. Called back thursday night b/c the modem light wont stop blinking and they told me there was a national outage on the new airvanas so she said by the next day everything should be resolved even the issue with the sms not sending.
Today is sunday and im not getting the issue anymore but i will keep texting heavy and see whats going on. although I gotta say sprint did give me a good return on my bill for this
Ok, I called airave tech support again and they said that the outage in my area should be fixed by 12am tomorrow....so I'll wait till tomorrow morning and see if it works again.
Ok, well the blinking amber "mobile" light is now a solid green....which I guess means the device is working....but when my EVO is connected and I try to make a phone call out it gives me the message "if you would like to make a collect call....." and if I try to send a text it just fails.
I called up Sprint again, they make me run through more tests with my phone...even one weird one where I had to disconnect the battery and hold the phone and the battery right next to the airave.....not sure what effect this has to fixing anything....but w/e I had spare time to waste . They did mention again that there was an airave outage. They tell me to reboot the airave and to let it sit for 2-4 hours since its going to re-provision....so thats what I am waiting for now.
idk, if this is related, but I have the same issue with sending texts in google voice. Although for me, I have the issue randomly when connected to a regular cell tower.
Ok another update....its really the same as my previous update.
So bascally the sprint tech never called me bac....so I called them back and got a different rep....the new rep goes through the same steps to get everything to work but still no luck. I still get the same error when I make a phone call. She did mention that there is a nationwide outage with voice calls with the airave and that 50% of customers are not able to make voice calls.
I am now using a samsung epic and I'm still having problems. So its not the evo or the epic with the issue, it has to be my number and/or (most likely) the airave and its service.
The funny thing is I have another line with a samsung a900 phone and I can make calls with that phone without any issues through the airave.
Ok, my airvana unit still doesn't work. Anyone else have a working Airvana unit..???
This is pretty horrible its been more than a week where my Airvana unit will not make phone calls....
DarkManX4lf said:
Ok, my airvana unit still doesn't work. Anyone else have a working Airvana unit..???
This is pretty horrible its been more than a week where my Airvana unit will not make phone calls....
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I am also having loads of Airave (Airvana model) issues, on all 4 lines in my house... failed texts.. and calls.. etc.. I usually keep it unplugged now, and turn it on once a week to see if the issues have been fixed... Sux because when it works, it works AWESOME... But I have lots of friends and family who have gotten 20 or 30 texts from me at once.. It kinda makes me giggle, but it would suck if they were paying for them..
I also am expirencing the same problems as you all on brand new the new model (airvana?) its really annoying!
Running: GM6 final, nightlys, and Fresh seems to happen on all of them
I made numerous calls to airave tech and made like 4 tickets with them. Finally an engineer called me and asked me specifically when I'm getting the issue and what is the issue. I explained and for some reason these last week or so all my texts have been going thru smooth and no error clause codes, or unable to send message errors of any sort. I'm hoping they fixed the issue, I advise everyone that is having this issue to call them and attack them with phone calls.
Here's the direct number to airave support: 866-556-7310 call them and attack people its the only way they will fix it
Tapatalk'd on Evo
Has anyone else had issues with sending/receiving MMS since the gingerbread update? I have been unable to send/receive for the past 2 days and the update is the only thing that i can think of that may be causing the issue.
Any help would be great!!!! THANKS!!!!
I can't receive
Sent from my PC36100 using XDA App
I'm Running stock with no root its working fine.
ive been having that issue with all gingerbread related ROMs that ive flashed and around 1 AM i start getting 1x instead of 3g and it makes messages forever to send and recieve
my mms take at least 30 minutes to send and 10 to receive
Not sure if this is an EVO issue, more so than a Sprint issue (On Sprint Android phones at least). I have had 2 different Android phones before the EVO which were stock, and have a daughter and wife that both have stock Android phones on Sprint. I have never seen proof that more than 1 in 4 of any MMS messages have ever been received successfully (to family members on Sprint). And I can't count the number of times someone has mentioned sending me a "picture" that I never received.
When I switched to the EVO (even before rooting and going to CM7 -- and even more so after) -- this trend did not change for the better. Sent 5 pictures yesterday to 3 family members (all on Sprint with stock Android phones), with not a one of them ever showing up on the other end.
I haven't been able to send or receive MMS since last week. I'm wondering if it has to do with the new radios because is started around the time that I upgraded them.
I've also noticed that my phone doesn't sync my inboxes through my HTC mail app anymore. It doesn't sync the Friends Stream widget, either. I have to do it manually.
Edit: I went back to Myn's 2.2 rom but left the newer radios on. I'm almost done downloading the lastest Synergy nightly and I'm going to try MMS with that rom and see if anything changes. I'll provide an update later. Although I will say my phone was acting up when this happened and I had to call Sprint because I lost all 3G connectivity. After 4 phones call to Sprint, one was able to get my 3G working again but my MMS or sync stopped working afterwards and I just haven't had time to call Sprint again.
Edit: Using a 2.3 based rom did not fix my MMS issues. I still can't send or receive them. I guess I'm going to have to get on the phone with Sprint again. Fantastic.
I am also having this problem since June 5. I updated me and the misses evo Saturday night and was getting text but my phone was getting low space notifications 5x on Sunday so I did a factory reset and now I cannot receive text messages. I can send them out but not receive. Called Sprint tech support on Monday was in the Sprint store on Tuesday from 10am to 2:30pm and no fix an e ticket was put in on Monday for me to have the phone replaced. The store didn't have any evo's in stock how crazy is that. Today is Friday and still no new phone. I called Tuesday afternoon to tell tech support what was going on spoke to 11 different people order was put in for a new phone.
Now today my phone is dropping calls after 5 mins of talking and a really bad echo can be heard. The misses phone is working perfectly no problems what so ever.
I send and recieve just fine, but it does take forever to go through, sometimes up to an hour. I am running stock IT'S 2.3.3, but it was that way under Froyo with the old PRL, too.
Sent from my PC36100 using XDA Premium App
Ok, after going through a bunch of forums I got mine to work.
First thing I did was go into ROM Manager and fixed permissions then rebooted.
Try that, if that doesnt work then also try
Use root explorer, and make sure it is set to R/W mode (read/write). Navigate to /data/data/com.android.providers.telephony/databases/telephony.db and delete that file, then restart your phone. After the restart, you should be able to send and receive MMS messages.
I did both and now I can send and receive on my phone and my wifes phone.
She is running OMJ 2.3.3 and Im running MikRom 1.03.
With mine, I can't download while wifi is on. Might be a setting I'm not aware of, as I've never had this problem before. Searched and couldn't find anything.
I was havin the same problems called sprint and thier answer was wait till we send out a MR thats all they could say. I wiped everything and. Seems to work now but still some issues. Call sprint and let them know couse the rep did say they have to hear about from more than one person to start lookin at issue
Sent from my PC36100 using XDA App
Hi
I have just recently flashed my sprint phone to virgin mobile. Everything is working well except I am noticing some issue which may or may not be related to flash.
If i dont use my phone for while, some people may complain their calls going directly to vm without even a single ring. Even the sms are not being recieved either, but when i try to dial a number, then all the sms would show up coming all at same time with the original timestamp and after that phone would be working fine until I guess I leave it alone for some time.
Right after i ported the epic to virgin mobile, I also upgraded to Clean GB latest ROM. I dont know if the issue is related to ROM itself or maybe a network issue with Virgin Mobile.
The fact that when people call me and it goes directly to vmail, makes me suspect it could be network issue but sms getting the original timestamps making me believe it might have got to phone but never notified on screen.
Couple of years ago, i had same issue on Touch pro phone with Sprint and I remember going to a hidden menu and changing a value of how often the phone could poll the towers of any activity ...
Does anybody have any insight what might be happening. Beside this issue the phone is working in perfect order.
Thanks
jessydm said:
Hi
I have just recently flashed my sprint phone to virgin mobile. Everything is working well except I am noticing some issue which may or may not be related to flash.
If i dont use my phone for while, some people may complain their calls going directly to vm without even a single ring. Even the sms are not being recieved either, but when i try to dial a number, then all the sms would show up coming all at same time with the original timestamp and after that phone would be working fine until I guess I leave it alone for some time.
Right after i ported the epic to virgin mobile, I also upgraded to Clean GB latest ROM. I dont know if the issue is related to ROM itself or maybe a network issue with Virgin Mobile.
The fact that when people call me and it goes directly to vmail, makes me suspect it could be network issue but sms getting the original timestamps making me believe it might have got to phone but never notified on screen.
Couple of years ago, i had same issue on Touch pro phone with Sprint and I remember going to a hidden menu and changing a value of how often the phone could poll the towers of any activity ...
Does anybody have any insight what might be happening. Beside this issue the phone is working in perfect order.
Thanks
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Click to collapse
This is SUPER interesting! Love every second of it. I've been meaning to write this same exact issue but I thought everyone would think I'm coo-coo. I'm glad you stepped up and said the issue. I don't have call problems I don't think, but I feel like text messages sometimes don't ever go through or get received. If only delivery reports worked for us on Virgin Mobile, and I'd have better insight. I think my issue may just be my crappy signal. Mind checking your cell standby under battery usage, click on it to see your time without signal? I hope to help you resolve your issue and learn along the way on how to improve on my own.
Sent from my SPH-D700 using xda premium
Shinydude100 said:
This is SUPER interesting! Love every second of it. I've been meaning to write this same exact issue but I thought everyone would think I'm coo-coo. I'm glad you stepped up and said the issue. I don't have call problems I don't think, but I feel like text messages sometimes don't ever go through or get received. If only delivery reports worked for us on Virgin Mobile, and I'd have better insight. I think my issue may just be my crappy signal. Mind checking your cell standby under battery usage, click on it to see your time without signal? I hope to help you resolve your issue and learn along the way on how to improve on my own.
Sent from my SPH-D700 using xda premium
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Click to collapse
I have good signal all the time.I think it is more related to tower polling having maybe different setting. As long as i keep using the phone, everything works perfect, but if the phone goes for sleep for long time, then the problem starts to happen. I might call vm and talk to tech because they have setting in their system where they can increase the time before the calls goes to voicemail, it might work or maybe not.
Let me know if you do something and find fix for it.
I did some tinkering and found the setting i need to modify is
Slot Cycle Index & ACCOLC Setting . I have to find menu to perform that setting.
the next troubleshooting i need to perform is maybe prl file.
found accolc setting under ##3282# and advanced and last entry is accolc. It is value from 2-9. 2 being shortest and phone polls tower more quickly but it is also issue of battery tradeoff.
I switched mine to 2 and will run the test.
Also gonna put the sprint prl and see if that makes any difference.
I had the same exact issue for almost a month. The fix was super easy. There is a glitch that came with the EL30 update that causes a force close from the "reject with" if you have more than 5 reject messages. I only had 5 but the fix seemed to work regardless. All I had to do was go to menu, settings, call settings, reject with, and then menu button and I deleted all of my reject with messages. Then I reboot my phone and I was now receiving calls just as I used to before the update. Haven't had a chance to see if txt messages are working yet.
Sent from my SPH-D700 using XDA App