Hi, can anyone advise as to why I lose the all sounds on an Orange Branded M3100 phone, other that Microsoft voice command 1.6 no other software has been installed! The details of the ROM are as follows
Operator Version: 14.123.1.614
ROM Version: 1.23.61.4
ROM Date: 07/13/06
Radio Version: 1.06.00.00
Protocol Version: 32.37.7010.01H
Here what happens no sound on the phone, reset the phone sound is now back, after a while, don’t know how long but the sound disappears, you get no ringing sound, menu click sounds nothing, reset the phone again and all is back, so it would suggest that it’s not a hardware failure but a software failure, how can I stop the orange branding installing itself after a cold reset in case something there is causing the problem, has anyone else came across this problem?
This is a brand new phone only received it Friday, does it need to go back?
Kind Regards
Dogo
I've recently noticed on my 8525 too, after a while it seems to just go on silent but the setting isn't changed it still set to on and no sound comes out of the phone no matter what program is used.
Phew, I thought it was just me..
I have noticed it may be something to do with the Bluetooth ear piece, although it always seems to happen when I have left the phone a while. and never when I try to check for the problem
To isolate whether this is hard or software you could try doing a full backup. Do a hard reset and let the device run for as long as it would normally take to show the problem, without any additional software. But do run wifi and power intensive applications to warm up the device - as this can cause internal connector problems.
If the problem is gone, this will tend towards a software problem although not an absolute guarantee. There are some issues that are related to both soft and hardware!! For example the screen fading to white issue can be caused by running (power intense) software that makes the device warm and that in turn causes pressure to be put on the screen.
A final thought, the speaker connection block is next to the stylus tip. There have been cases of the inserting and removing of the stylus causing the connector to become loose. This can cause intermittent sound or no sound at all. The warranty voiding fix is easy. Remove back and check connection is tight. No further dismantling needed. Ensure camera toggle arm is engaged before putting screws back in. (Rear Speaker)
The front speaker can also have issues. has spring contacts that can become slack - poor contact with m/board. There is a thread on checking this.
Mike
No Sound, not a Stylus issue
8525, ms voice dial 1.6,
HTweakC 2.0,
SBP Mobile Shell 1.0.0 build 2632.
ROM 1.34.502.1
radio 1.16.00.00
This has been happening about a week, nothing new installed. On Saturday I missed 12 calls because it was "auto-muted" nothing was on mute, just no ring sounds or anything else. I thought it might be some setting, I suspected that it didn't come back after I had set on vibrate for a meeting, so I went through everything, looks good. had to soft reset for audio to come back. Happened again Yesterday morning after being on charger, had to soft reset, happened again this morning after being on charger, had to soft reset. I'm suspicious of the charge ciruits, the phone was placed on a night-stand and I checked to make sure sound was working AFTER i plugged the charger in (i am an on-call engineer for hospitals) when I got up this AM the first thing I checked was the sound, no sound. Had to do a soft reset and sound is fine.
THIS IS VERY, VERY, VERY troubling.
i cant say that my sound has been "loose"
thefunkygibbon said:
i cant say that my sound has been "loose"
Click to expand...
Click to collapse
yep, I agree. My keyboard slider might be loose, but never had problems with the sound.
No sound - possible solutions
I too have had the no sound problem, but I also have a solution (well it seems to work for me and a few other people I know)
I have found that if I have more than about 800 sms messages on the phone (combined count across inbox, sent items, deleted etc...) my phone will decide sometimes to stop making any sounds.
Other symptoms include thew screen not going back to the background when problems are "closed" (well press the X button), sometimes not changing from portrait to landscape.
Hitting the reset key temporarily fixes the problem, but it strike again at any time...
I have seen this on both the official UK orange firmwares
As a side note, more than about 1000 sms messages and 5 unread sms messages and the phone will lock up about 10 seconds after the phone boots up. You have to be quick when the phone boots to go in to the sms inbox and delete 1 message before the phone locks up. This can be a bit tricky but i have done it a few times
from readingmany related threads, it looks like there are several causes for this issue. for me, it was definitely microsoft voice command 1.5 and 1.6. I turned off any notifications from voice command and my problem went away. no calendar voice announcements, no callerid, no bluetooth routing announcements, etc. voice command simply doesn't give up control of the audio sometimes, and it appears to occur most when it wakes up and announces something.
All I use voice command for now is voicedial. try that a while and see if you are fixed.
1.5 was worse, but 1.6 does it too.
good luck!
wes
saga continues
It did it again, twice in one day. Picked up the phone, (it had been resting on the table for several hours). No sound, I tested by placing a call and turning speaker on.. this works! So the speaker (rear) is fine as well as the front (ear).
After I heard the speaker on speaker phone I tried hearing the dial tones or other sounds, none. No incoming ring.
Device and phone volume on FULL
Turn volume off, vibrate, on, off on, and from phone screen turn to vibrate then back to sound
Vibrate still works for inbound calls
Turn voice command off and on
Go to phone (in settings and play the ring I've chosen) and suddenly it’s working again?
I'll try the turning all but phone options in voice command to no-notify. But to tell you straight, this is silly, one more day of this and it's probably (unfortuately) crackberry city for me. I simply can't have a phone that doesn't ring. I guess some ittertation of an O2 would do.. but I'm not too keen on plopping down another 5bills....
any ideas?
labrati said:
It did it again, twice in one day. Picked up the phone, (it had been resting on the table for several hours). No sound, I tested by placing a call and turning speaker on.. this works! So the speaker (rear) is fine as well as the front (ear).
After I heard the speaker on speaker phone I tried hearing the dial tones or other sounds, none. No incoming ring.
Device and phone volume on FULL
Turn volume off, vibrate, on, off on, and from phone screen turn to vibrate then back to sound
Vibrate still works for inbound calls
Turn voice command off and on
Go to phone (in settings and play the ring I've chosen) and suddenly it’s working again?
I'll try the turning all but phone options in voice command to no-notify. But to tell you straight, this is silly, one more day of this and it's probably (unfortuately) crackberry city for me. I simply can't have a phone that doesn't ring. I guess some ittertation of an O2 would do.. but I'm not too keen on plopping down another 5bills....
any ideas?
Click to expand...
Click to collapse
I have just read your last two posts. I am wondering whether you are saying you have a sound/ringer problem OR whether you mean the phone sometimes crashes and therefore does not ring (i.e. you then need a soft reset) and sometimes you discover you've missed a call but never heard it ring.
If the above is true then I think you need to look for the solutions for avoiding hangs/freezing. I can guide you to these or a search will show them. It certainly does not appear that you have any physical problem with the speaker/earpieces.
Mike
dogo said:
Phew , I thought it was just me..
I have noticed it may be something to do with the Bluetooth ear piece, although it always seems to happen when I have left the phone a while. and never when I try to check for the problem
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Click to collapse
Hi, I never had a sound issue untill I started usin my HT820's, but have noticed a few times lately that my device sounds arent working, (I dont mean always through to the bluetooth headset) and I just power off/on the device, I dont get that many calls, so I havent missed any, and wasnt sure if it was rom or bluetooth related for sure, but I do usually leave my bluetooth on, just not always the headsets, it also doesnt happen a whole lot.
Loose connector
I'm not sure if this will help anyone, but i was losing sound on my 8525. I had dropped my phone twice and the rear speaker connection had gotten loose so i opened it up following the directions at http://www.howardforums.com/showthread.php?t=1152710&page=1&pp=15
and now i have sound again.
Continued Issues
Mike, thanks, the issue isn't with the phone locking up at all, it's been very stable, I think I've soft-reset probably 3 times in two months.
The phone literally will stop emitting any sounds. I can still hear if I place a call and if I place that call on speaker phone it's fine. However if you call the phone, try to play an audio file, etc there is no sound that emits from the device.
It did it AGAIN today, I tested, was able to place a call and put it on speaker and called it with my other phone, the pop up screen announcing the inbound call came up and everything else on the phone worked as it should (except no ring). I then went to settings phone and hit ok (top right of screen). BAM.. sound was working on the device again, inbound calls ring, able to play audio etc.
I did note one other possible anomaly, I have my PTT mapped to initiate voice command, when trying to use this I was unable to initiate voice command. After going to phone and pressing OK, voice command started working again. W/O voice command I'm sunk, I have 500+ contacts.
I placed a call to AT&T and I'm back on the "chronic retention" list.. ughhh.. I went through 8 treo's last time. I don't want another basket of refurbs to deal with, I like WM so much better than previous interfaces.. any ideas are very, very, very welcome.
-mike
More information
This morning, the sound was gone again, but I went into settings and started playing to see what else might induce it to work again, I tried voice command again, disabled and re-enabled, that didn't work.
I then went into sounds and that didn't work, went into Today, and Buttons neither of those worked, but when I went into input (didn't do anything, just opened it and closed it) sound started working again.
Hopefully, none of you guys have a newer ROM with the loud startup animation and attempted to turn down that volume via the registry as outlined in the wiki. Unfortunately, doing that also lowers the speaker volume so I just disabled the animation instead. Phone and bluetooth sounds fine but mp3 and everything else were also lowered to a whatever level depending on the startupanimation volume you set.
update
It did it to me again yesterday, this time only going to settings phone and pressing OK would make sound come back.
Today, the phone refused to dial or emit any sound. Would not come back after soft reset (would not dial, no sound) had to do a hard-reset (removed battery). After first soft reset a windows came up to advise that mobile voice command couldn't start...
For a darn near $500.00 phone this is pretty sad. Love the phone but gee whiz...
Daily occurance
Well, it does it every single day at least once a day, and I've noticed the phone has slowed a lot, sometimes during SMS or email the cursor goes away or I have to wait 20-30 seconds for words to complete typing after I've finished. I guess I'll get my refurb next week. Perhaps go back to palm.. dunno...
possible fix?
I turned OFF the SMS message sounds and it seems to be working w/o losing sounds again! I'll let it run for a couple of days and see if this is the deal, but I now have no audio announcement for ActiveSync, POP email, SMS, or MMS. I do have audio/vib for missed calls. Anyway, it's been up and running fine all day. Good Grief.
no fix in sight
On hold with ATT right now for another phone. It did it again today at about 10AM. Strange, it may be time sequential, but it didn't do it at all yesterday.. it was great to have the phone ring.
In hte last month or so I notice that I have a noise "Dink" when I use my phone. This is either thru history button it dinks to redial some one that earlier called me it dinks... any ideas this can drive me crazy... I checked all of my settings and cannot find a setting or reason why it does this.
Thanks
Chuck
PAE
PineAppleExpress said:
In hte last month or so I notice that I have a noise "Dink" when I use my phone. This is either thru history button it dinks to redial some one that earlier called me it dinks... any ideas this can drive me crazy... I checked all of my settings and cannot find a setting or reason why it does this.
Thanks
Chuck
PAE
Click to expand...
Click to collapse
I have also been plagued by a mysterious 'dink' sound. I haven't taken the time to properly nail down the cause but if you change your devices' sound profile you may find that the 'dink' will stop....
It hasn't bothered me enough to concentrate on but I would be interested in learning the root cause.
---- oh, it may also be related to whether a bluetooth headset is 'engaged' or not.
Cheers
Imm-o
I am in the same boat. Mine just started about a week ago. The "dink" occurs for me when I hit talk (hard key) when calling someone and when ending a call with the end hard key. It also happens when I use the end hard key to go back to the today screen. I noticed previously (before the "dink" appeared)that there was a subtle noise (quiet beep) when performing these functions, and now it seems to be exaggerated into the "dink" noise. Also, recently my phone started going to standby when I would connect to a call. This started at the same time as the "dink" noise. Strangely, now the phone does not go to standby anymore, but still has that aweful noise. It is slightly irritating.
I have recently upgraded S2U2, S2P, added UI Tweak & Opera Mini. I'm not sure if it really has anything to do with those programs, but thought I would mention it.
I haven't changed any things setting or uploaded any programs. What is strange I went thru all my settings and listened for the same sound and it is not on the list at all. So its a self generated sound. Irritating at the best. So whom on this forums can think of a fix? I know its a Sprint plot to take over our phones..... hehehehehehe
Chuck
PAE
Likewise, pisses me off too. I press buttons by mistake and my phone keeps making the same noise...but it kind of warns me that i hit something when I didnt plan to...still annoying
I think immorion is right. I had it too. Turned off bluetooth for a while, no more 'dink'.
Ok so its happened twice today. I was calling someone and it showed it was dialing and connected but i didnt have any sound from the ear speaker or the speaker phone. The 2nd time it happended it apparantly went to voice mail but i didnt hear anything until the voicemail said that i need to leave a longer message. Has anyone else had this problem?
Once connected hold the volume rocker on the side of the phone all the way up, aside from that I have no idea.
yea its wierd i know, i've called my wifes phone 10 times trying to replicate it but cant. but this morning it happened twice within 1 hour. i had to call back and then it seemed to work fine. hopefully its just tmobile being crappy and not my phone.
This is just IMO so there is no fact to what I am going to say. Myself, I think it is a HTC thing. My G1 did that all the time but when I got me a Cliq, I never had that issue again. Now that I have the N1 I have encountered this same problem again. It tends to happen more if you are in an area where is it Edge/GPRS.
predator290 said:
Ok so its happened twice today. I was calling someone and it showed it was dialing and connected but i didnt have any sound from the ear speaker or the speaker phone. The 2nd time it happended it apparantly went to voice mail but i didnt hear anything until the voicemail said that i need to leave a longer message. Has anyone else had this problem?
Click to expand...
Click to collapse
I have experienced similar issues....For instance, I called someone today, and I couldn't hear them, it was weird...anyway, I got someones voice mail while calling them and it kept saying it could not hear me to record the message, LOL! I am striking it up to no being familiar enough with the phone or maybe my face hit the hold button or something on the screen, but I found it all strange. It's quite possible there is a bug or something although the touch screen can sometimes be touched by your face or whatever and put the call on hold by accident, etc. etc. Take a look at the on screen options once you make a call, there are many options including a hold button in the upper left hand corner which can easily be touched by your face, ear etc.
this is what the proximity sensor is for. it turns of the screen when it comes near your face.
Is anyone having a problem where their HD2 is calling the last person you've contacted?
I've been having this problem for a little while now, whenever I plug in my headphones with mic it seems to think I've pressed the action button on them and it starts dialing.
This is not only relevant to headphones with mics, or headphones at all.. because this seems to be happening with my brother as well, except he never uses headphones
I feel that maybe the static build-up, from the friction while having the phone in the pocket, reaches the headphone port sending a pulse, where the phone interprets it as an action.
Mine does it all the time. When the headphones are plugged in it ques up voice dial and calls the last contact as well. It has done this with the default HTC music app and with pocket music and slacker radio. It is so friggin annoying.
is there a way to disable it? it's a little annoying.
Not that I know of. I think it may be a bug in the os of the phone. At first I thought it may be the cookies home tab app i was running but after a while of not using it and running the phone just like it came outta the box it did it again. It doesnt always do it though. It seems almost random. But I really dont know either. maybe it could be a app that we have installed that might be causing it. i wish someone here knew what it is that is causing this. BTW i am using a launch phone. it was one i bought the day it launched. it even has a slightly pinkish hue compared to my friends who bought his 3 months later than me. i will ask him if he has experienced any of the random last contact calling while hooked up to head phones.
Om so I talked to my friend and he said his phone does it too. I am using headphones that did not come with the phone. Could that be why?
keepzero said:
Om so I talked to my friend and he said his phone does it too. I am using headphones that did not come with the phone. Could that be why?
Click to expand...
Click to collapse
No it's a weird bug in the phone, sometimes when you plug in the headphones and spin the jack it does the "action button" which means music or redial or starts the MSVC
It's not exactly a software bug. It is more of a hardware problem. It may have to do with the headphone that you are using. Usually with a headset, there is button to make the phone dial or hang-up. That button is missing in a regular stereo headphone. When the headphone is plugged in, it can inadvertently be sensed by the phone as though the dial button has been pressed. There might be a way to deactivate this function in software. Maybe someone who knows how can chime in.
like you said... it's a hardware problem... I searched for a solution... because for some reason my father's phone keeps re-dialing by itself... AND HE DOESN'T USE HEADPHONES! Stupid phone...
The problem happens to me from time to time... once it kept doing it every 3 seconds, it would play music.
Hey all,
I just got my RMA device, which overall is a great improvement over my current nexus 4. The problem I literally just started to encounter while testing it all out is sound not working. Youtube was working fine, sound and all, then I installed a few more apps (harmless ones that I had on the other phone, and are well known and trusted). Now the sound flat out will not work on youtube, or through the google play stream. I can select ring tones fine, and the examples play, so it seems that the speakers work.... Tried playing fruit ninja, no sound. I'm pretty baffled, but also a huge noob at android, so I might be missing some stupid simple?
Any advice or help is greatly appreciated.
ETA: Apparently the speakers only work when it comes to listening to ring tones, and the noise made when raising or lowering the volume of the ringer. Other than that, I'm getting jack **** for sound. Appears the mic doesn't work either, as when I talk into the google search or the talk to text, it does absolutely nothing but tell me to talk into the mic, then tells me to tap to talk since it didn't pick anything up. Guess I've got another RMA coming, and of course all the problems that were fixed with this RMA will be back again, probably along with a ****ed up yellow screen. **** you, Google. **** you, LG. I've never had such ****ty buying experiences.
Bump because I'm utterly confused.
The sound/mic work but it seems to only last a short time. I had left the RMA phone off all night, turned it on, and lo and behold, the sound works. So did the mic, it would pick up everything I said when pushing the google search mic icon. Decided to try out youtube, put on a two minute video, which had sound. 3/4 of the way through the video, the video stuttered, buffered, and the sound was gone. Mic no longer picked up anything I said. Annoyance was had.
Turn the phone off AGAIN, leave it off for a few hours. Come back to see if I can even call people, if the mic is not working. Click the google search mic icon to test it out, there is sound and it picks up my voice. Try out an 8 minute video this time, sound works fine (maybe a little quiet) until the ~6 minute mark, then cuts out again! I decide to try a call, since the mic is no longer picking up my voice when I do google voice search. I call my old cdma phone, put it on speaker, and speak into it. I can hear myself clearly through the cdma phone, no problem. I end the call, and lo and behold, sound again!
I am completely baffled as to this issue. Is it a hardware problem? Is it a software problem? Anyone with lots of experience have any theories? I have no idea whether I need an RMA or some sort of software update. As of right now Im' running the phone as I got it, I did a factory reset this morning. Last night when the sound was cutting off, it had the OTA and numerous apps installed/updated.