Database Users

HELP HTC Advantage X7500 Password changed itself (no log in possible)

Hi,
I've a big big problem with my HTC Advantage.
Yesterday the unit worked perfect until it switched off because of the empty battery. Then I charged it overnight.
Today in the mornig my log in passwort didn´t work anymore.
I never changed the password "0103" since 1,5 years.
What can I do now to get on my hdd? I´ve got a "actually" backup on the MiniSD-Card. But it's not possible to get on it.
Even the Hardware-Reset (Volume down holding Reset) doesn't work. I get on the "reset-screen" but the Action-Key doesn't work. Only the Camera (abort) is working.
It's absolutely true, the password changed it self.
Have you got any ideas? HTC says that in repair all datas will be lost!
Best regards from Austria and many many thanks for helping.

I can only say that I have also had the same experience.
For me the battery never ran out of juice but one morning the Advantage just would not accept my 4-digit "password".
I finally had to give up, for after a number of tries the time between each time one can try a new password becomes VERY long (and I also KNOW the password I used so what was the point...). Soft Resets did not help
So I ended up with a hard reset...
And I no longer use a password...

neon-mödling said:
Hi,
I've a big big problem with my HTC Advantage.
Yesterday the unit worked perfect until it switched off because of the empty battery. Then I charged it overnight.
Today in the mornig my log in passwort didn´t work anymore.
I never changed the password "0103" since 1,5 years.
What can I do now to get on my hdd? I´ve got a "actually" backup on the MiniSD-Card. But it's not possible to get on it.
Even the Hardware-Reset (Volume down holding Reset) doesn't work. I get on the "reset-screen" but the Action-Key doesn't work. Only the Camera (abort) is working.
It's absolutely true, the password changed it self.
Have you got any ideas? HTC says that in repair all datas will be lost!
Best regards from Austria and many many thanks for helping.
Click to expand...
Click to collapse
I would call HTC and see if their's a default password they might have to get you back into the unit. I know it's a long shot but give it a try bud.

Did you do the hardware reset in the recommended way?
Volume down and pressing Reset at the same time.
Then press the Action Key in the middle (Key with the 4-directions).
I can't do a hardware reset because the button "is not working" or is locked because of the password.
I called HTC today and talked with a competent support engineer. There is no default key to unlock the password. It should be a Windows-Problem.
The only way is to send the unit to HTC - all data will be lost!
Best regards

it can change if you change your IMEI. otherwise no idea why.

For me it worked performing a standard 'hard reset' - volume slider down and 'reset'.
Sadly it seems that no one has got any other solutions...

change rom and restor you back up
go to bootloader mode, dont remember how but the info is somewhere in the forum. Then change rom, you can get the default rom off google if you search, so you actually uprading the same rom again into you existing rom. Then restore your backup. That's should do. i had the same problem and using standard volume slider down and pressing reset button worked for me. Hope that helps.

BPHC said:
go to bootloader mode, dont remember how but the info is somewhere in the forum. Then change rom, you can get the default rom off google if you search, so you actually uprading the same rom again into you existing rom. Then restore your backup. That's should do. i had the same problem and using standard volume slider down and pressing reset button worked for me. Hope that helps.
Click to expand...
Click to collapse
uh, no need to reflash. just a plain hardreset will do.

Thanks all for helping.
I decided to send the HTC to the Austrian Service Point.
There´s still a gurantee, so I don´t want to spend every free minute with this stupid thing.
Best regards

neon-mödling said:
Thanks all for helping.
I decided to send the HTC to the Austrian Service Point.
There´s still a gurantee, so I don´t want to spend every free minute with this stupid thing.
Best regards
Click to expand...
Click to collapse
heh, task 28 command in mtty is guaranteed to hard reset it if the button press is no good. but maybe it has some hw fault if the buttons don't work..

Solution
This is the only way to solve this issue. Yes its a BUG.
The Password is no longer stored correcly when you loose your battery.
http://forum.xda-developers.com/showpost.php?p=1164331
No patch avalible until now.

Niendertal said:
This is the only way to solve this issue. Yes its a BUG.
The Password is no longer stored correcly when you loose your battery.
http://forum.xda-developers.com/showpost.php?p=1164331
No patch avalible until now.
Click to expand...
Click to collapse
this link describes how to hard reset a blueangel. not athena.
"task 28" works though, but you do not need "task 0".
"task 28" basically does a plain hard reset, though. you only need to use it if volume+reset doesn't work (which is usually a HW button issue)

This just happened to me on my Touch...
but I ABSOLUTELY need the data on my touch. What to do?

Same Issue - MDA Vario II - PDAViet WM 6.1
Did anyone come, by any chance, up with a solution how to avoid the looming hard-reset?
Happened yesterday - password changed on its own.... Couldn't believe it!!

Still no fix?
I just got back from vacation yesterday. The phone worked fine until this morning. Somehow the password changed and I cannot get in. This sucks! I will lose all of my vacation photos (on internal memory) if I do a hard reset. The good news: I did a back up prior to going on vacation, so I won't lose everything. I, however, really hate to lose two weeks of photos. Any new suggestions on how to retrieve my data?

Sorry dude,
Hv to tell u that I was unable to find one when I was desperately looking for one some time ago. Best of luck anyways, and let us know in case you're successful.
Josh

Thanks for your um, empathy. I did a hard reset, but skipped the flash drive reformat. This reset the main memory to factory settings, but did not delete any of the files on the flash disk. I saved all of my photos, spreadsheets, and other data from the vacation. I restored the August 13th backup, but only the main memory files and lost very little.
This was a scary experience for two reasons: 1) I almost lost a ton of data, 2) I got it all back without needing a password. I thought that data on the flash disk was secure, but I was soooo wrong. All 16Gb are as secure as what is on the MicroSD card. If someone stole my device and performed the same operation they would have had lots of embarrassing photos of me at a bacchelor party and wearing a Spedo (or less) on the beach. I guess this is something I need to keep in mind in the future. I don't need these photos popping up when I run for president.

Blackstone screwed!!! Help!!!

I have a situation out here..a TERRIBLE one
Since couple of hours back, its seems that the END KEY button is 'pressed' continuously. So I cannot use the device anymore as its always in locked state.
Figured it out because, sometimes I managed to unlock it but locked back again in no time.
Was using Dutty's Holy Grail.
Tried flashing other ROMS, even stocks ones; but they all stuck up on alignment. Upon restart, the unlock thing appears at the bottom (6.1 ROM) but its only for a second or so and that alignment things take control again.
I do not know if I've explained it well, kinda freaked out here
Guys, pls. do help me out...I've tried soft/hard resets, flashing...

fazalali110 said:
I have a situation out here..a TERRIBLE one
Since couple of hours back, its seems that the END KEY button is 'pressed' continuously. So I cannot use the device anymore as its always in locked state.
Figured it out because, sometimes I managed to unlock it but locked back again in no time.
Was using Dutty's Holy Grail.
Tried flashing other ROMS, even stocks ones; but they all stuck up on alignment. Upon restart, the unlock thing appears at the bottom (6.1 ROM) but its only for a second or so and that alignment things take control again.
I do not know if I've explained it well, kinda freaked out here
Guys, pls. do help me out...I've tried soft/hard resets, flashing...
Click to expand...
Click to collapse
When alignment screen appears have you tried pressing power on/off, as this should hopefully bring you back to lockscreen where you may be able to unlock device before going back to alignment screen.
If you are still unable to unlock device its most likely due to a hardware issue with button and its probably worthwhile returning device under warranty. Ensure you have returned to stock SPL & rom beforehand

Thanks a lot for your response.
Tried that too..pulling out the stylus unlocks it for a moment though, but still not of any benefit.
Warranty hmmm....I got it from UK as it was cheaper from where I live.
Anyway will try to get some local support.

fazalali110 said:
Thanks a lot for your response.
Tried that too..pulling out the stylus unlocks it for a moment though, but still not of any benefit.
Warranty hmmm....I got it from UK as it was cheaper from where I live.
Anyway will try to get some local support.
Click to expand...
Click to collapse
If the country that you bought the device and the country that you live are both member's of the European Union you are entitled to a 2 year hardware warranty as long as you can provide the initial purchasing receipt/invoice
Also it helps if the phone is in stock rom with the official spl but that is not obligatory by any means.

Have you tried bypassing the alignment phase? Try this:
The solution, to skip or bypass the screen alignment process altogether.
How to do it: Create a blank text file called, welcome.not, instead of welcome.not.txt, and place it in the root of your storage card. Next, flash a new rom or hard reset and you're done. If all goes to plan, the "welcome" phase will be bypassed, and you will not be prompted to align the screen or set the date, location, time etc.
If for some reason it does not, go into the root of your SD and manually with your stylus or via activesync on your desktop create a new blank file in there and name it welcome.not. If it works then leave it in the root of your SD and it will allow the bypass with each new flash or hard reset.
Click to expand...
Click to collapse
That should at least get you past the alignment phase at least.

ioannisman said:
If the country that you bought the device and the country that you live are both member's of the European Union you are entitled to a 2 year hardware warranty as long as you can provide the initial purchasing receipt/invoice
Also it helps if the phone is in stock rom with the official spl but that is not obligatory by any means.
Click to expand...
Click to collapse
Nah, not in the european union either.
ClydeB1 said:
Have you tried bypassing the alignment phase? Try this:
That should at least get you past the alignment phase at least.
Click to expand...
Click to collapse
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.

fazalali110 said:
Nah, not in the european union either.
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.
Click to expand...
Click to collapse
Sure is sounding that way, sorry to say.

Got it repaired for around 80$. Thanks for all your support.
Back to flashing...

fazalali110 said:
Nah, not in the european union either.
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.
Click to expand...
Click to collapse
Man....!!!
I faced the same issue last week.....
I made eveything soft, hard reset and it didn't work also ROM upgrade also still stuck in the same page of align and it seems the touch screen doesn't work or there a delay to repond to your touch order....
Please I need your help it's still new and it's out of warranty.......

fazalali110 said:
Got it repaired for around 80$. Thanks for all your support.
Back to flashing...
Click to expand...
Click to collapse
What was the problem ?

jasemHD said:
What was the problem ?
Click to expand...
Click to collapse
well, just after a day, the same problem occured. HD was locking on it own BLAH BLAH. Gave it back to the guy who repaired it and he fixed it again today.
Well, I didn't want to take any chances, so, just bought a HD2
EDIT: I was told that the problem was with the sensor, I'm sure he meant digitizer.
If you are sure that its nothing to do with the software, send it for repair. If not under warranty, get it repaired by someone trustable
Best of luck, I feel for you

HD2 Forgot my PIN

I have been relatively calm about the shortcomings of my HD2. I understand when purchasing anything even slightly touched by the delicate hand of Microsoft that you will have to tweak, fix and workaround - this is all part of the fun with the phone.
Today however the phone went one step too far. I awoke this morning to find my HD2 had yet again forgotten my PIN number, so on unlocking the screen I was informed that I had entered the incorrect PIN(!). I soft reset the device, removed the SIM card, let it stand for a few seconds then booted up again to no avail.
I have now entered the 'incorrect' PIN too many times, and so my device has deleted all information on it... losing all contacts, photos etc.
For a phone to get something so basic so wrong is unforgivable. Coupled with the issues with SMS (i.e. texts sitting in the outbox, and when it finally decides to send them, they go to the wrong people, taking an age to load conversations), I think HTC/Microsoft have a problem they need to address.

Sorry to hear of your problems, but by far the majority have not had any of the problems you have mentioned. Try a hard reset and remember to back up your device.

Mine has lost connection settings and 2 email accounts at the same time. Your problem is much worse of course. Instead of a finished phone i feel like part of an experiment at the moment, and HTC will finish the Rom whenever they can be bothered..

jimhaddon said:
I have been relatively calm about the shortcomings of my HD2. I understand when purchasing anything even slightly touched by the delicate hand of Microsoft that you will have to tweak, fix and workaround - this is all part of the fun with the phone.
Today however the phone went one step too far. I awoke this morning to find my HD2 had yet again forgotten my PIN number, so on unlocking the screen I was informed that I had entered the incorrect PIN(!). I soft reset the device, removed the SIM card, let it stand for a few seconds then booted up again to no avail.
I have now entered the 'incorrect' PIN too many times, and so my device has deleted all information on it... losing all contacts, photos etc.
For a phone to get something so basic so wrong is unforgivable. Coupled with the issues with SMS (i.e. texts sitting in the outbox, and when it finally decides to send them, they go to the wrong people, taking an age to load conversations), I think HTC/Microsoft have a problem they need to address.
Click to expand...
Click to collapse
I have had this incorrect PIN message also. sometimes when left over night and occasionally during the day.
So far a soft reset has solved it. Since having my HD2 I've had to reset it 1 - 2 times a day. Not very impressed at its lack of stability.
I have a SIM free unlocked UK HD2

Is this all happening on the stock rom or cooked roms?

band27 said:
Is this all happening on the stock rom or cooked roms?
Click to expand...
Click to collapse
stock rom i have the original 1.43 i think and i have had this problem, was begining to think i was the only one!

Also My HTC HD2 lost its password already twice
Hello, I can add to this threat that I also had an unexpected and incorrect ' wrong password' experience twice, where my password (8 digits, correctly entered) was suddenly not accepted anymore. Soft resets did not help and I had to restore previous backups loosing recently entered data. Very annoying and in my view not acceptable.
regards,
Danny Groeneveld
The Netherlands

Very annoyingly this has also happened to me. My phone ran out of battery last night, and when plugged back in a few minutes later, the device didn't recognise my four digit pin.
Is there some sort of generic pin it resets to?
Am now locked out for 30 minutes at a time, and very worried the next time I try and get it wrong all my data will be wiped.
Can I back up my contacts/data on to my PC despite the phone being locked? (Am at work right now so can't check for myself)
Great phone but this is unacceptable

2 Options:
1) don't lock your phones with a pin code
2) flash a cooked Rom as they have been more stable based on feedback that I have been reading.

band27 said:
2 Options:
1) don't lock your phones with a pin code
2) flash a cooked Rom as they have been more stable based on feedback that I have been reading.
Click to expand...
Click to collapse
The problem is I have to have my phone hooked up with my work email/calendar etc and for some reason it insists on a pin
Sorry but - what does "flash a cooked rom" mean?
Thanks
Sam

oh and soft resets haven't worked here either

sam8384 said:
The problem is I have to have my phone hooked up with my work email/calendar etc and for some reason it insists on a pin
Sorry but - what does "flash a cooked rom" mean?
Thanks
Sam
Click to expand...
Click to collapse
How to flash a cooked ROM:
Step 1:
Read the first page <<HERE>>..
Step 2:
Then select a cooked Rom From <<HERE>> in the list where it says [ROM]. Read <<THIS>> for more guidance. But it's not necessary to read it because if you go BACK TO STEP 1 there is also a video that shows you what to do with the ROM FILE after you have downloaded it. REREAD STEP 1 when you have everything in place as it's that simple. Make sure your read the WHOLE PAGE OF STEP 1 before you begin and even during the process there is TROUBLE SHOOTING DETAILS THAT ARE IMPORTANT.

thanks band27
I've had to hard reset and because I couldnt connect my phone because it was locked I'm not been able to back up some bits.
Reading elsewhere it appears like a WM 6.5 problem. absolutely pathetic, but why htc hasnt sorted it as well is quite a disgrace.
i've decided not to get my work emails back on my device so i don't need a pin, its my own mobile anyway so they can take a walk!

password dissapear
hi.
i have had some experience of passwords dissapearing so each time i use one of any of my 3 email accounts on the hd2 it requred me to re-enter my password.
the same thing logging into latitude on google maps
i figured out i can repeat the fault every time by installing swipe keyboard, or un-installing it !!
dont even know if this is the real reason it happens but it works ( or fails ) each time and i tried it on a few different roms now !
=====PEACE=====

i have the same problem and i have been tring to unlock phone after restart and it keep saying incorrect pin and im locked out.

Not recognizing my pin (again)
I bought the HTC HD2 end of january. Nice phone. But after 1 week it didn't recognize my pin anymore. Fortunately the shop where I bought it, has a '14 days not happy with the phone get another one'-policy. So I gat another HTC HD2. Had to install everything again and lost everything I had stored on the other phone. But the new phone worked !
Till yesterday evening. Again the HTC HD2 didn't recognize my pin
I tried to install the ROM-update. But that doesn't work, because you have to unlock the phone for that (otherwise there's no connection between my phone and my computer). Also tried the hard reset. Nothing works.
I hope someone has a solution for me. Cause I'm really getting tired of this.

i don't know, i unlock my sim pin since my first phone, my e-mail accounts are working fine, i don't have any of these problems so far, i bought mine january

This has happened to me a few times where a soft reset worked and once where it didn't (lost all data). Each time it was first thing in the morning and my alarm didn't work. That was on 1.48, since going 1.66 I haven't had either problem occur and it's been almost a month.
J

Which PIN is this? The phone lock or the SIM PIN?
If it's the phone lock, can it be disabled by de-selecting it. This would be a horrible thing to happen if it couldn't be disabled.

i had a big problem with my HD2, I was in the bath and I dropped it of course it got wet but now that blasted crappy stock htc software thingy won't even switch on.....
Next time i'll flash a cooked rom.

Lock Screen slowly but surely pissing me off!

Hi everyone,
My phone has been flashed with 2 different roms in the last 48 hours; the reason for this is the lock screen keeps locking me out!
I try something new each time this happens because I spend hours or even days modifying it to my taste!
Can someone please explain why it keeps locking me out and also how to prevent it! and before someone says "Don’t have a passcode" then that is simply not an option!
Also if someone knows a way around this so I can simply change the passcode without having to hard reset then please tells me! this would have been the second time in 48 hours Iv lost data and this has happened about 6 times since I have had the phone from November
Cheers,

Does it say incorrect pin? or just hangs?

incorrect pin! and its the right pin!
and then if I soft reset and try and enter it then it says incorrect pin but if I then type something else in it hangs!

Ive had the same problem with the stock rom. I use Artemis HD2 v9.0 in the rom section. Hes bringing out V10 tomorrow might be worth putting that on. Ive not had that problem since.

seen that reported a lot in conjunction with swype 3.9 on non tmous phones

samsamuel said:
seen that reported a lot in conjunction with swype 3.9 on non tmous phones
Click to expand...
Click to collapse
Havn't got swype and never had it, I read its a bug with 6.5 and 6.5.3 fixes it but I dont like 6.5.3 so im in a catch 22 situation.
Im assuming you guys didnt find away around it or hear from anyone who had then?

I don't know if this is related but my phone keeps frezzing in the lock screen. It happens twice each day and I need to remove the battery to get my phone working again. I have tried several roms and several radios and it happens before to place any extra program (done hard reset etc)
It was not happening with the stock rom. I guess that perhaps it is a problem of the HSPL2? I don't see anything else that has a common link.

well, I used to have a pin lock on my ipaq, now with this hd2 I've become fearless, and have no phone/sim pin enabled at all.
Anyway, as far as I know the PIN lock on the hd2 has been reported way too often to be defective, as in it "forgets" the code, so after N unlocks, you'll have a device that will never recognize your -correct- pin, requiring a hard reset.

ephestione said:
well, I used to have a pin lock on my ipaq, now with this hd2 I've become fearless, and have no phone/sim pin enabled at all.
Anyway, as far as I know the PIN lock on the hd2 has been reported way too often to be defective, as in it "forgets" the code, so after N unlocks, you'll have a device that will never recognize your -correct- pin, requiring a hard reset.
Click to expand...
Click to collapse
so could it be something in the registry?
I know its a long shot but registry normally has control for things like expiry and load counts

I think I have gathered more information about this problem and I have created a separate thread describing what the problem may be, please go here to understand what im on about.
More info: Phone is going into a read only like state!

I have had this too a few times. I had to remove the battery to have it fixed, because the phone didn't switch off.

Just in case anyone is reading this that could help, i am trying to get a cab that will revert the HD2 back to the stock windows mobile unlock screen for the pin input. the HTC one seems to have a few issues, and i prefer the stock windows one.

Hyweljh said:
Hi everyone,
My phone has been flashed with 2 different roms in the last 48 hours; the reason for this is the lock screen keeps locking me out!
I try something new each time this happens because I spend hours or even days modifying it to my taste!
Can someone please explain why it keeps locking me out and also how to prevent it! and before someone says "Don’t have a passcode" then that is simply not an option!
Also if someone knows a way around this so I can simply change the passcode without having to hard reset then please tells me! this would have been the second time in 48 hours Iv lost data and this has happened about 6 times since I have had the phone from November
Cheers,
Click to expand...
Click to collapse
If WM lock bringing much trouble, try http://pocketshield.net which is easier to manage and has even more usefull features.

Password incorrect

Hey Guys,
Last night I was using the phone when the battery gave out. I plugged it in and charged and this morning, went to use it. I put in my 4 digit password but the phone tells ne its incorrect. Its definately the right one but now I'm locked out of my phone.
Anyone have any suggestions other than the obvious reflash? Any ideas how this could have happened?
TIA

mobi said:
Hey Guys,
Last night I was using the phone when the battery gave out. I plugged it in and charged and this morning, went to use it. I put in my 4 digit password but the phone tells ne its incorrect. Its definately the right one but now I'm locked out of my phone.
Anyone have any suggestions other than the obvious reflash? Any ideas how this could have happened?
TIA
Click to expand...
Click to collapse
Try the factory password, 1234 or 0000...Tj

Happened to me too 3 times
I had to do a hard reset.. are you using the old or the new ROM?
It happened to me 3 times after that I just use the s2u2 lock, no so secure but it saves me a hard reset.
Very annoying problem.
let us know if you find a solution.

robrob777 said:
I had to do a hard reset.. are you using the old or the new ROM?
It happened to me 3 times after that I just use the s2u2 lock, no so secure but it saves me a hard reset.
Very annoying problem.
let us know if you find a solution.
Click to expand...
Click to collapse
I remember being told not to set the password lock on a 6.5.3 build once (that's the "new" beta branch). You think this still holds true?

mobi said:
Hey Guys,
Last night I was using the phone when the battery gave out. I plugged it in and charged and this morning, went to use it. I put in my 4 digit password but the phone tells ne its incorrect. Its definately the right one but now I'm locked out of my phone.
Anyone have any suggestions other than the obvious reflash? Any ideas how this could have happened?
TIA
Click to expand...
Click to collapse
I think a hard reset might be in your future. There is not really a way around the password, that the whole point. If you are 100% sure its the right password, then you are probably locked out for good.

make sure to remove the sd card before the auto hard reset. it gets formatted. i learned the hard way.

Thanks all for the pearls of wisdom. I had no choice but to do the hard reset. Its a real pain in the backside. I absolutely love this phone but I dont think it was ready for primetime.
FWIW, I'm running the latest TMOUS Official Rom with very little in the way of tweaks, etc.

It just happened to me for the second time. As I sync with Exchange 2007, I am forced to use a password. This time, I did take out the SD card!
Thank goodness for SPB Backup!