Database Users

Lock password now not being accepted

Anyone else ever had this problem? After a recent soft reset, when the thing came back up again and asked for the unlock password, I type in what I KNOW is the correct password (it's been the same since I got it and has worked loads of time before) and it's now telling me this password is incorrect. I also know no-one has tampered with it or changed it. This has happened before and I had to hard reset it in order to restore a backup to get it to work again. I then didn't dare put a lock password on it in case it happened again.
Unfortunately, (as always seems to be the case with this bloody thing), it was then one problem after another and I eventually gave up, did a factory reset and 'built it' from the ground up. Thinking the hard reset and rebuild would also cure the password problem, I thought it would be safe to put the unlock password on there again. Oh dear. It's happened again.
I have to hold my hands up and admit it's probably indirectly my fault as I decided to put a cooked WM6 ROM to replace it's original Orange OEM WM5 version on it. Ever since, I've had nothing but problem after effing niggly problem.
BUT, does anyone have any ideas how I might circumnavigate the password problem or what might be causing it??? Thanks for any ideas

known wm6 bug mate, only solution AFAIK is to disable the password...
happened to me on touch 7 then i disabled the password... if i remember me correctly touch 8 has this solved? using touch 8 but not willing to test it! installed too many programs now!

the same f*** problem. it happend 2 times on touch 8....so i deсided touse wm5

wtf please warn people on the site, this is bloody ridiculous!!

as i said, apparently it's a KNOWN WM6 BUG.... i found out after i installed touch 7

Blackstone screwed!!! Help!!!

I have a situation out here..a TERRIBLE one
Since couple of hours back, its seems that the END KEY button is 'pressed' continuously. So I cannot use the device anymore as its always in locked state.
Figured it out because, sometimes I managed to unlock it but locked back again in no time.
Was using Dutty's Holy Grail.
Tried flashing other ROMS, even stocks ones; but they all stuck up on alignment. Upon restart, the unlock thing appears at the bottom (6.1 ROM) but its only for a second or so and that alignment things take control again.
I do not know if I've explained it well, kinda freaked out here
Guys, pls. do help me out...I've tried soft/hard resets, flashing...

fazalali110 said:
I have a situation out here..a TERRIBLE one
Since couple of hours back, its seems that the END KEY button is 'pressed' continuously. So I cannot use the device anymore as its always in locked state.
Figured it out because, sometimes I managed to unlock it but locked back again in no time.
Was using Dutty's Holy Grail.
Tried flashing other ROMS, even stocks ones; but they all stuck up on alignment. Upon restart, the unlock thing appears at the bottom (6.1 ROM) but its only for a second or so and that alignment things take control again.
I do not know if I've explained it well, kinda freaked out here
Guys, pls. do help me out...I've tried soft/hard resets, flashing...
Click to expand...
Click to collapse
When alignment screen appears have you tried pressing power on/off, as this should hopefully bring you back to lockscreen where you may be able to unlock device before going back to alignment screen.
If you are still unable to unlock device its most likely due to a hardware issue with button and its probably worthwhile returning device under warranty. Ensure you have returned to stock SPL & rom beforehand

Thanks a lot for your response.
Tried that too..pulling out the stylus unlocks it for a moment though, but still not of any benefit.
Warranty hmmm....I got it from UK as it was cheaper from where I live.
Anyway will try to get some local support.

fazalali110 said:
Thanks a lot for your response.
Tried that too..pulling out the stylus unlocks it for a moment though, but still not of any benefit.
Warranty hmmm....I got it from UK as it was cheaper from where I live.
Anyway will try to get some local support.
Click to expand...
Click to collapse
If the country that you bought the device and the country that you live are both member's of the European Union you are entitled to a 2 year hardware warranty as long as you can provide the initial purchasing receipt/invoice
Also it helps if the phone is in stock rom with the official spl but that is not obligatory by any means.

Have you tried bypassing the alignment phase? Try this:
The solution, to skip or bypass the screen alignment process altogether.
How to do it: Create a blank text file called, welcome.not, instead of welcome.not.txt, and place it in the root of your storage card. Next, flash a new rom or hard reset and you're done. If all goes to plan, the "welcome" phase will be bypassed, and you will not be prompted to align the screen or set the date, location, time etc.
If for some reason it does not, go into the root of your SD and manually with your stylus or via activesync on your desktop create a new blank file in there and name it welcome.not. If it works then leave it in the root of your SD and it will allow the bypass with each new flash or hard reset.
Click to expand...
Click to collapse
That should at least get you past the alignment phase at least.

ioannisman said:
If the country that you bought the device and the country that you live are both member's of the European Union you are entitled to a 2 year hardware warranty as long as you can provide the initial purchasing receipt/invoice
Also it helps if the phone is in stock rom with the official spl but that is not obligatory by any means.
Click to expand...
Click to collapse
Nah, not in the european union either.
ClydeB1 said:
Have you tried bypassing the alignment phase? Try this:
That should at least get you past the alignment phase at least.
Click to expand...
Click to collapse
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.

fazalali110 said:
Nah, not in the european union either.
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.
Click to expand...
Click to collapse
Sure is sounding that way, sorry to say.

Got it repaired for around 80$. Thanks for all your support.
Back to flashing...

fazalali110 said:
Nah, not in the european union either.
I cooked a rom without windows lock and welcome, but still can't use the mobile. Touching the screen only brings the back light up..doesn't do anything else
Don't know what went wrong, it was placed peacefully on a table, had used it 15~20mins back; and when i try to use it again BAM!
Have a feeling its the digitizer.
Click to expand...
Click to collapse
Man....!!!
I faced the same issue last week.....
I made eveything soft, hard reset and it didn't work also ROM upgrade also still stuck in the same page of align and it seems the touch screen doesn't work or there a delay to repond to your touch order....
Please I need your help it's still new and it's out of warranty.......

fazalali110 said:
Got it repaired for around 80$. Thanks for all your support.
Back to flashing...
Click to expand...
Click to collapse
What was the problem ?

jasemHD said:
What was the problem ?
Click to expand...
Click to collapse
well, just after a day, the same problem occured. HD was locking on it own BLAH BLAH. Gave it back to the guy who repaired it and he fixed it again today.
Well, I didn't want to take any chances, so, just bought a HD2
EDIT: I was told that the problem was with the sensor, I'm sure he meant digitizer.
If you are sure that its nothing to do with the software, send it for repair. If not under warranty, get it repaired by someone trustable
Best of luck, I feel for you

HD2 Forgot my PIN

I have been relatively calm about the shortcomings of my HD2. I understand when purchasing anything even slightly touched by the delicate hand of Microsoft that you will have to tweak, fix and workaround - this is all part of the fun with the phone.
Today however the phone went one step too far. I awoke this morning to find my HD2 had yet again forgotten my PIN number, so on unlocking the screen I was informed that I had entered the incorrect PIN(!). I soft reset the device, removed the SIM card, let it stand for a few seconds then booted up again to no avail.
I have now entered the 'incorrect' PIN too many times, and so my device has deleted all information on it... losing all contacts, photos etc.
For a phone to get something so basic so wrong is unforgivable. Coupled with the issues with SMS (i.e. texts sitting in the outbox, and when it finally decides to send them, they go to the wrong people, taking an age to load conversations), I think HTC/Microsoft have a problem they need to address.

Sorry to hear of your problems, but by far the majority have not had any of the problems you have mentioned. Try a hard reset and remember to back up your device.

Mine has lost connection settings and 2 email accounts at the same time. Your problem is much worse of course. Instead of a finished phone i feel like part of an experiment at the moment, and HTC will finish the Rom whenever they can be bothered..

jimhaddon said:
I have been relatively calm about the shortcomings of my HD2. I understand when purchasing anything even slightly touched by the delicate hand of Microsoft that you will have to tweak, fix and workaround - this is all part of the fun with the phone.
Today however the phone went one step too far. I awoke this morning to find my HD2 had yet again forgotten my PIN number, so on unlocking the screen I was informed that I had entered the incorrect PIN(!). I soft reset the device, removed the SIM card, let it stand for a few seconds then booted up again to no avail.
I have now entered the 'incorrect' PIN too many times, and so my device has deleted all information on it... losing all contacts, photos etc.
For a phone to get something so basic so wrong is unforgivable. Coupled with the issues with SMS (i.e. texts sitting in the outbox, and when it finally decides to send them, they go to the wrong people, taking an age to load conversations), I think HTC/Microsoft have a problem they need to address.
Click to expand...
Click to collapse
I have had this incorrect PIN message also. sometimes when left over night and occasionally during the day.
So far a soft reset has solved it. Since having my HD2 I've had to reset it 1 - 2 times a day. Not very impressed at its lack of stability.
I have a SIM free unlocked UK HD2

Is this all happening on the stock rom or cooked roms?

band27 said:
Is this all happening on the stock rom or cooked roms?
Click to expand...
Click to collapse
stock rom i have the original 1.43 i think and i have had this problem, was begining to think i was the only one!

Also My HTC HD2 lost its password already twice
Hello, I can add to this threat that I also had an unexpected and incorrect ' wrong password' experience twice, where my password (8 digits, correctly entered) was suddenly not accepted anymore. Soft resets did not help and I had to restore previous backups loosing recently entered data. Very annoying and in my view not acceptable.
regards,
Danny Groeneveld
The Netherlands

Very annoyingly this has also happened to me. My phone ran out of battery last night, and when plugged back in a few minutes later, the device didn't recognise my four digit pin.
Is there some sort of generic pin it resets to?
Am now locked out for 30 minutes at a time, and very worried the next time I try and get it wrong all my data will be wiped.
Can I back up my contacts/data on to my PC despite the phone being locked? (Am at work right now so can't check for myself)
Great phone but this is unacceptable

2 Options:
1) don't lock your phones with a pin code
2) flash a cooked Rom as they have been more stable based on feedback that I have been reading.

band27 said:
2 Options:
1) don't lock your phones with a pin code
2) flash a cooked Rom as they have been more stable based on feedback that I have been reading.
Click to expand...
Click to collapse
The problem is I have to have my phone hooked up with my work email/calendar etc and for some reason it insists on a pin
Sorry but - what does "flash a cooked rom" mean?
Thanks
Sam

oh and soft resets haven't worked here either

sam8384 said:
The problem is I have to have my phone hooked up with my work email/calendar etc and for some reason it insists on a pin
Sorry but - what does "flash a cooked rom" mean?
Thanks
Sam
Click to expand...
Click to collapse
How to flash a cooked ROM:
Step 1:
Read the first page <<HERE>>..
Step 2:
Then select a cooked Rom From <<HERE>> in the list where it says [ROM]. Read <<THIS>> for more guidance. But it's not necessary to read it because if you go BACK TO STEP 1 there is also a video that shows you what to do with the ROM FILE after you have downloaded it. REREAD STEP 1 when you have everything in place as it's that simple. Make sure your read the WHOLE PAGE OF STEP 1 before you begin and even during the process there is TROUBLE SHOOTING DETAILS THAT ARE IMPORTANT.

thanks band27
I've had to hard reset and because I couldnt connect my phone because it was locked I'm not been able to back up some bits.
Reading elsewhere it appears like a WM 6.5 problem. absolutely pathetic, but why htc hasnt sorted it as well is quite a disgrace.
i've decided not to get my work emails back on my device so i don't need a pin, its my own mobile anyway so they can take a walk!

password dissapear
hi.
i have had some experience of passwords dissapearing so each time i use one of any of my 3 email accounts on the hd2 it requred me to re-enter my password.
the same thing logging into latitude on google maps
i figured out i can repeat the fault every time by installing swipe keyboard, or un-installing it !!
dont even know if this is the real reason it happens but it works ( or fails ) each time and i tried it on a few different roms now !
=====PEACE=====

i have the same problem and i have been tring to unlock phone after restart and it keep saying incorrect pin and im locked out.

Not recognizing my pin (again)
I bought the HTC HD2 end of january. Nice phone. But after 1 week it didn't recognize my pin anymore. Fortunately the shop where I bought it, has a '14 days not happy with the phone get another one'-policy. So I gat another HTC HD2. Had to install everything again and lost everything I had stored on the other phone. But the new phone worked !
Till yesterday evening. Again the HTC HD2 didn't recognize my pin
I tried to install the ROM-update. But that doesn't work, because you have to unlock the phone for that (otherwise there's no connection between my phone and my computer). Also tried the hard reset. Nothing works.
I hope someone has a solution for me. Cause I'm really getting tired of this.

i don't know, i unlock my sim pin since my first phone, my e-mail accounts are working fine, i don't have any of these problems so far, i bought mine january

This has happened to me a few times where a soft reset worked and once where it didn't (lost all data). Each time it was first thing in the morning and my alarm didn't work. That was on 1.48, since going 1.66 I haven't had either problem occur and it's been almost a month.
J

Which PIN is this? The phone lock or the SIM PIN?
If it's the phone lock, can it be disabled by de-selecting it. This would be a horrible thing to happen if it couldn't be disabled.

i had a big problem with my HD2, I was in the bath and I dropped it of course it got wet but now that blasted crappy stock htc software thingy won't even switch on.....
Next time i'll flash a cooked rom.

[Q] HELP - Unresponsive Screen

Hope any of you guys can help me on this. Last night my Leo's screen went totally unresponsive.
Could not get past the screen lock. Removed the battery, rebboted ... could not get the PIN code in.
I had seen this already two nights ago, but it got away once I moved in an area where I could get a reasonable signal (ultra-crappy where I am now on vacation).
Now Im'm beginning to think the signal thing was just a coincidence and that the problem is way more serious.
In total despair, I even tried a hard reset. To no avail.
Phone boots up fine. I can even sync to it (so yes, I can get to the registry). But since the only control is the screen ... not really a lot I can do with it.
I need to be in touch for work and I badly need the voice and internet connectivity (right now I'm using the wife's phone ...).
Any ideas besides getting an RMA from HTC?
Thanks a lot in advance.

Update: spoke with HTC support.
It looks like the issue is somehow triggered by the lock screen.
As suggested by HTC, I flashed again the 1.66 ROM upgrade and everything ran smoothly until the phone went in standby the first time.
Then, I was (and still am) unable to unlock the screen. And if I soft reset screen is unresposnsive again.
Right now I can just receive calls (I removed the PIN code from the SIM temporarily).
HTC told me to send it in for repair, but everything in Italy is closed until Aug 23rd and the only option I have is to ship it at my own expense to the UK and back (HTC will collect and deliver free of charge only within the same country).
Total bill some 100+ Euro plus driving 100 KM or so to the nearest courier collection point. A nightmare.
What really troubles me is that the problem surfaces only once the screen locks.
On one hand I follow HTC's support that if flashing 1.66 did not cure the issue, it cannot be software.
On the other hand, if it is indeed hardware, how come it freezes only after the first lock screen? Lock/unlock is a software thing. Screen should behave exactly the same way before or after the lock - shouldn't it?
Anyone here seen/heard of anything like this?

wow, gotta love those "closed for the summer" euro vacations.
If you reinstall the ROM, then why not disable the lockscreen until you can get it fixed?
You can install BSB tweaks and that has an option to disable autolock.

i had the same exact problem; it started freezing only on the lock screen then got worse and started freezing at random times while in use. I finally broke down and sent it in to HTC to check it out. I'm waiting to hear back with there diagnosis and I will pass along whatever they tell me.

Good to know the problem has come up somewhere else (if you're the only one you are most likely to hear it's your fault before they replace the most expensive component in the phone). Where are you located slimster?
How long have you been waiting for? HTC policy should be 7-10 working days from when they receive the phone at the lab (so they told me and I remember reading it somewehere here in xda too).

Locked!?

Hey guys.
On the HTC i have set up a 4 Digit Pin, so that no one can just grab my phone and use it while i am at work, and its been working great for the last few months, but today all of a sudden, when i press the unlock on the screen the button only works about 20% of the time and when the unlock button is pressed it throws back that my password is wrong. I know the password is right as its my date of birth...
Any ideas on how to unlock this thing?

a1h said:
Hey guys.
On the HTC i have set up a 4 Digit Pin, so that no one can just grab my phone and use it while i am at work, and its been working great for the last few months, but today all of a sudden, when i press the unlock on the screen the button only works about 20% of the time and when the unlock button is pressed it throws back that my password is wrong. I know the password is right as its my date of birth...
Any ideas on how to unlock this thing?
Click to expand...
Click to collapse
If you can't unloc anymore, I'm afraid you need a hard-reset.
but off-toppic, way using your date of birth? I mean mostly your colleges known this! No?
Ow, ps welcome on xda.

If you keep trying and it still says incorrect then reset it....
But have you done any software changes? you installed something or removed anything before this happen?

No one knows my date of birth, and its not something that is discussed at work.
No new software has been installed or change.
It just started doing this last night and i thought id do an extended power cycle to fix it.. but it turns out its an issue with windows mobile.. no more phone locks for me. Ive lost so much personal data from doing a hard reset. i am just hoping i can recover some stuff off the memory card from when i did a pim back up a few months ago.

a1h said:
No one knows my date of birth, and its not something that is discussed at work.
No new software has been installed or change.
It just started doing this last night and i thought id do an extended power cycle to fix it.. but it turns out its an issue with windows mobile.. no more phone locks for me. Ive lost so much personal data from doing a hard reset. i am just hoping i can recover some stuff off the memory card from when i did a pim back up a few months ago.
Click to expand...
Click to collapse
WOW that sucks... I know how you feel... I gotten into the habit of backing up everything when i get the chance now...
If you haven't already Start using "Microsoft MyPhone" ... You need a Live Account but it backs up Text Contacts Calender photos videos.. bunch of stuff

I know the feeling of losing contact number/sms/...
In the earlier state I used also a lock combination (thinking it's save) but unfortunate I have had the same experience like you, so from that moment I don't use it anymore.
hope you can restore a lot.
tray to make on regular base updates, Microsoft MyPhone is a good solution.

well on the bright side i am taking this chance to update the rom because ive lost everything anyway..
hopefully i can retrieve everyones contact numbers, specially my gf's lol.

a1h said:
well on the bright side i am taking this chance to update the rom because ive lost everything anyway..
hopefully i can retrieve everyones contact numbers, specially my gf's lol.
Click to expand...
Click to collapse
HAHA shouldn't you know it! .. lol

hakuchi18v said:
HAHA shouldn't you know it! .. lol
Click to expand...
Click to collapse
I should but i don't. I have problems remembering numbers

a1h said:
I should but i don't. I have problems remembering numbers
Click to expand...
Click to collapse
I was going to set a lock code for my HD2 prior to reading this but I don't think I'll bother now? I also don't know my gf's number? :S

a1h said:
Hey guys.
On the HTC i have set up a 4 Digit Pin, so that no one can just grab my phone and use it while i am at work, and its been working great for the last few months, but today all of a sudden, when i press the unlock on the screen the button only works about 20% of the time and when the unlock button is pressed it throws back that my password is wrong. I know the password is right as its my date of birth...
Any ideas on how to unlock this thing?
Click to expand...
Click to collapse
i have the same problem at this moment...i have a 6 digit pin and my phone dont recognise my password anymore... i have been using it for almost 7 months since i bought this HD2... i have no backups for 3 months thats why im searching if there is a solution for this than hard reset...is there really no way to unluck this phone? or do i have to wait for someone who know the solution...thanks in advance...