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just got my order confirmed online at 11:00PM EST
Have a link? I can't seem to find it listed.
I noticed that I could order it on T-mobile website also. My only problem is I have a full upgrade but on the website it only gives me an instant discount of $60. For whatever reason I have always had to go into the store and buy a phone through them to get my upgrade. It is gay, but I guess I will go in tomorrow and purchase the phone that way. =P
i just went back - go in, to "shop", then "phones & devices" then select what line you want to upgrade, then select android phones, then samsung, scroll to bottom of 2nd page, and clik on the vibrant
Can anyone help me here?
I already have a t-mobile sim on Even More Plus. I just want to buy the handset for $499.99 but the website makes me add a new plan!
I log on to my account and it won't let me look at any phones to upgrade.
Can I just add the service at 59.99 and the activation fee $35 (included in first bill) and just not pay these when I get the bill and get the new number cut off as I don't need it...?
Thanks!
Just saw t-mobile's site looks like they are taking orders. Wish I had $500 bucks to spend on a phone. This phone looks great.
do you think its still gonna be $165 at the store like it is online? This was not what i thought the upgrade price would be. I thought it would be $250 minus MIR! But i just ordered it for $165 online because of the instant savings!
My story is typical, I'm guessing, I am posting to see how many others who have opted for the MIR route have had to go through as much?
Mailed in my MIR form 6/17/2010
About a week later, get an email with the tracking number. Say, 6/23/2010.
I keep checking, I keep checking. Says processing for almost a month.
Then 7/17/2010, it says Invalid, that my address was wrong. Interesting, because I know it isn't, claims my "zip code" must be a valid US zip code. I live in Brooklyn, I know my zip code is fine.
I call them that day. First phone call, the rebate CSR (who informs me that they cannot see my account address yet asks me to verify my name and address, huh?), she corrects the "incorrect address" It's so wildly egregously wrong that I KNOW someone had a turrets moment when they were typing.
I'm told everything is fine. Also that the website takes approximately 2 weeks to update that the rebate is back on track.
I check a week later, 7/23/2010. For whatever reason I called the rebate number again. They tell me that while they have corrected my "address" my zip code appears to be wrong. Again, this is RIGHT AFTER the Rebate CSR has just had me VERIFY my name and address over the phone. I get them to correct the zip code.
Just forward to today: 8/10/2010, I call them because on Friday I received a postcard claiming my address was STILL WRONG. I check online, it's been over two weeks, the information about a disallowed rebate has not been updated.
Again, this Rebate CSR has me VERIFY my name and address but claims they can't see my information, then what are they "verifying" against? When I ask they can't tell me apparently.
After a 10 minute back and forth where I am told on no less than one occasion that "it's computers, they do whatever they want." I wanted to tell him that computers ONLY do what they are told, nothing more, the joke I've heard over the years is if you tell a computer to screw up, it's going to ask you how.
He says, he's now corrected the information and that the system will show a valid rebate status and they will be mailing out my check to me within 2 weeks.
When I asked him about why I called the other times and was told the information had been corrected and it had not, I swear I could hear him shrugging (mentally). "Look man, these are computers, they do whatever they want."
*sigh"
Just checked my rebate status, something they claimed would take two weeks to update, took this guy 2 minutes.
I'd love to hear other stories about rebate hell. Perhaps the power of persistence.
OUCH....that really had to hurt...next time though you should probably go to Radioshack...at least they have instant rebate's in place of mail in.
~Jasecloud4
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
jkinnison90 said:
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
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Ew Wirefly...they're the worse...but Radioshack and Best Buy are fine.
~Jasecloud4
Every rebate I've ever sent in the past somehow got list never to be found again.
Sent from my Supersonic
I didn't have any problem with my Evo rebate, but did with my last phone's rebate. Everything looked fine until it got to the approved-mailing your check part of the process, then after a few days it was changed to invalid. Called them up, the guy said, "Hmm, that's weird, there's nothing wrong with it" and he put it back in. Website showed approved again for a week, then it went invalid again. Called them again, and another person said "That's weird, nothing wrong with it, let me talk to my supervisor". After holding for a while, they finally put it back in. A few weeks later, I got my check, and got the pleasant surprise of getting a $250 rebate instead of the $100 rebate I was supposed to get
whats the # you called for sprint rebate? is it just the regular customer service line?
i just checked and mines invalid lol.. and i never recieved anything for my other account.
Hopefully the world will start seeing more of this.
http://reasonablecitizen.wordpress.com/2010/03/29/mail-in-rebates-under-attack-in-wi/
I had a similar problem but they gave no reason as to why it was invalid. I sent them an email and they credited me the 100 on my next bill
I didn't have any issues with my rebate (had 2 of them actually). Just received my check last week.
my history with mail in rebates reflects the following rebate cash flow process
1. third party Rebate handler records 250,000 rebates sent in
2. Company (Sprint) reimburses rebate handler for 250,000 rebates plus 30% administrative/handling fees
3. Rebate company "invalidates due to incorrect rebate info" or "lost paperwork" or "computer glitch" 50-70% of rebates
4. Persistent rebaters (25%) call in/email/stalk/harass rebate company for rebate and finally receive rebate
5. Remaining users forget about rebate - rebate company celebrates profitable year with huge salary increases.
Me...I stay on their asses till I get my rebate - complete with calendar reminders and copies of ALL paper work till I receive my rebate.
Mule
just called, they only had 1 of 2 of my rebates on file.. looks like i gotta go back to the sprint store, fax them over everything they requested for the 2nd rebate.. 1st rebate they processed or re validated -_-
I checked my status because of this thread, I was declined, reported I got all discounts at time of purchase. I called, said it was B.S., rep said they will be mailing a $100 check now. I guess I better stay on top of this.
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
On Website
pscalett said:
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
Click to expand...
Click to collapse
https://www.sprintrebates.com/track/sprintpcs/track.html?INTNAV=ATG:FT:RebStatus
You'll get an email with a rebate tracking number and a link to the rebate status page.
I checked my rebate about a month ago and it came back as an invalid address. So I called them and gave them my correct address. The reason is that the Sprint store was trying to be helpful and fill out the card but the guy has worst penmanship than I do. So instead of a 0 it looked like a "b" to the processing center. Had to go to Sprint because I am on a friends and family plan.
So they gave me the tracking number. If I look up the original one, still shows as denied - correction processed now that I just checked, but the one with the tracking number that I got when I called Sprint shows in progress and ready to be mailed within 30 days.
The other day I got a post card stating that my address was incorrect, but beats the heck out of me if they can get my address from their files - and bill me each month that they couldn't use the same address to mail me my rebate. So 8 weeks so far and waiting. Would have been nice to have sooner, not that I need the money right now, but last month was a $425 phone bill including the additional EVO tax and phone on my account.
got my check last week, sent in mid-june.
Had no problems here....smooth like always. Sorry to hear about your problem
sanjsrik said:
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
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I purchase mine from sprint because no one had it in stock at the time. I kept stalking bb, rs, and the sprint website until someone had it in stock. I got the"invalid" postcard and when I contacted then they said it was because it had not been 30 days yet. I will be keeping my eye out. I use to work for sprint in the past and they got in trouble once for bogus denials of rebates. Also the rebates are processed by a third party company named Young America, they actually process the rebates for all companies.
On Saturday i contacted Sprint Customer Care to find out how to go about getting my $50 Media Hub Credit Promo, which is available for Samsung Epic 4G and Samsung Galaxy Tab. Customer Care pretty much knew nothing about it, nor did Tech Support. Come to think of it, neither did Advanced Tech Support, but Advanced was able to finally help me after looking into it.
I was told to email my name, account number, and mobile number to the following address:
[email protected]
So i did just that at around 12 noon on Saturday (eastern). Then on Sunday evenning, around 8 pm, i received the following email:
"Thank you for your email. You will receive your 10-digit offer code within 5-7 businessdays."
Then today, at a few minutes before 12 noon, i received my code! And it worked! imagine that....
*EDIT*
FYI: I am not sure exactly what they look into compared to the actual info they are suppose to look for, but it seems as though they are only making sure that there is a Samsung Epic or Galaxy Tab attached to the Name and Phone Number you provide. Doesn't seem like they give a dam about the date of purchase and whether or not it was a New Activation, an Upgrade, a Insurance Replacement or a Warranty Replacement because i just put in my (6th) request for the $50 Promo, which will be $300 in Rental Credit. It's a shame the credit and the movie rentals expire
Thank you for this!
FYI: I am not sure exactly what they look into compared to the actual info they are suppose to look for, but it seems as though they are only making sure that there is a Samsung Epic or Galaxy Tab attached to the Name and Phone Number you provide. Doesn't seem like they give a dam about the date of purchase and whether or not it was a New Activation, an Upgrade, a Insurance Replacement or a Warranty Replacement because i just put in my (6th) request for the $50 Promo, which will be $300 in Rental Credit. It's a shame the credit and the movie rentals expire
Does anyone have a pdf of the Atrix rebate form ($100 MIR)? For some reason I never received it, and I can't find it anywhere online.
I tried 611 several times but they are not aware of it... Strange!
This one? Do you need the cover letter too?
Looks like fabrijack beat me to it...
What I found -
Log in to your Att account.
Click on 'My Profile'
Then "User Information"
Then under Contract Information
you should see a link to "Customer Service Summary"
They say if a rebate is available for your purchase it will be attached to the Customer Service summary.
Hope it works. Didn't have a rebate for my purchase.. But I only picked up the phone...
Pete
That's not a rebate on the phone. It is a rebate on the purchase of a phone AND LAPDOCK.
AT&T, SOB!!!!!
Does this happen to any of you?
yes I received an email that it is canceled, but on their website it is still showing as "in progress"
wow.
they give any reason as to why they cancelled the order?
ifalldownalot said:
wow.
they give any reason as to why they cancelled the order?
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I don't think so...
The email said "unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online."
I am using Atrix on AT&T, and they cannot verify my information? What the hell? Why not just simply call me to "verify"?
It hasn't happened to me but I didn't sign in to order it. On the website it still says "In Progress" for me as well.
I haven't gotten an E-Mail from them about it being canceled, but I noticed earlier that the $50 credit was canceled from my card before it even went through.
I just checked my bank account and I saw that I had my $50 back as well.
Upon detailed inspection of my account the order still says Shipment Pending but in my bank statement the transaction doesn't exist. Like it never happened. On another note, if you check the AT&T store it now shows the lapdock as $99.99 and it is currently "Out of Stock."
Sent from my MB860 using xda premium
They have taken the money from my account and haven't put it back yet. Maybe good news for me? Time will tell! Still showing shipping pending
I suggest if you all really want the Lapdock, to go get the $75 refurbished one now!
Sure you pay $25 more, but it's still a great deal and if you don't get a confirmation email with tracking # on your current order, then you are most likely SOL just like the whole HP Touchpad and Blackberry on Black Friday incident a while back.
I called them they told me they were on back order and when they ship they are going to charge my card
Sent from my Xoom using xda premium
Mine's cancelled also. I'm actually glad about it; almost got a buyer's remorse. Oh well, no more conflicts between blur or CM7. Cyanogenmod ftw.
same here. I called but the att guy knew nothing
I have pending shipment, no email about cancellation and money still gone. I want a dock! haha
what i'm curious about is are they still making lapdocks or have they switched solely to lapdock 100s now? Because I'm tempted to call ATT and have them switch my order to a refurbished unit in order to get one. If they're still making the OG lapdock then I'm not too worried. but if they aren't then I'm gonna be pissed =(
I received the email today after ordering on the 4th.
My email stated it was canceled because they were out of stock.
What pisses me off is many others received their order that ordered after I did.
I spent an hour on the phone Monday being bounced between ATT departments and everyone of them said they could not find any order I placed.
The last one I talked to stated the product was back ordered and I would receive it when it was back in-stock.
After this mess I am considering dropping service. I am not that concerned with the dock itself but I have an issue staying with a company that clearly does not fulfill its obligations after the confirmed an order.
I second your thoughts.
Once they confirm order,they must fulfill that.
If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App
I did the same thing today. Had to call all three stores in my town to find the last one, but they did match the price and I carried it out with me.
Called and cancelled my order too so that should free one up for someone!
Get 'em while you can.
Voelker45 said:
If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App
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I just did the same thing this morning. Called a nearby store and asked if they could price match my online purchase. They said no.
Called another nearby store and this store said yes. Took all of 5 minutes to buy the dock, no questions at all whatsoever. I just gave them a copy of my confirmation email and I was out of the door. I am sure local stores are dying to get these out of their inventory because I doubt they sell anymore, they don't even carry the Atrix anymore. I don't know why the first store with 14 in stock didn't want to do it, the second store only had 2 in stock.
I, too did the price match thing with a local store! I called about 5 different At&t places until the one 5 miles away agreed to the price match...but said he couldn't give me a discount right at the store...but would credit the excess to my next bill. So I said, sure why not...I just didn't wanna wait and wait and wait for nothing from At&t anymore..and I am very happy with it! Yay!
The new lapdock for Atrix 4G isn't listed online anymore at AT&T in the regular store which means they won't be selling it through the regular online store anymore. (Refurb still listed for $75). If an item doesn't show up, it's gone for good is what I was told by AT&T. Lapdock does however still show up in the Premier store for $299 and is available.