Related
http://www.androidpolice.com/2010/0...rs-porting-their-numbers-from-other-carriers/
Can someone weigh in on this? I was talking to a friend, wishing that cellphone companies would offer some sort of incentive to switch carriers. I found this just now and was wondering what anyone knew about this credit and/or any incentives for switching carriers. Since I currently have an iPhone something like this would be a boon.
EDIT: Also how does the phone number porting work. If I want to take my AT&T number with me, do I have to contact AT&T first and/or cancel my AT&T plan prior to signing up for the EVO with Sprint. I'd rather minimize downtime.
EDIT: NVM that. Found the info http://www.fcc.gov/cib/consumerfacts/numbport.html That's an easy process.
That would be nice, as I'm coming from T-mobile.
Welp, just got out of a chat with a Sprint CSA on the website. Apparently I'm elligible for the $100 port credit. I'm coming from AT&T.
That'll be nice.
I spoke to a sprint rep and was told the so called port credit was in the form of the $150 you get off the price of the phone. So the evo is 450-150 to get down to the $300 price minus the 100 mir for the final $200 for new customers.
Lindarose84 said:
I spoke to a sprint rep and was told the so called port credit was in the form of the $150 you get off the price of the phone. So the evo is 450-150 to get down to the $300 price minus the 100 mir for the final $200 for new customers.
Click to expand...
Click to collapse
This rep misunderstood or lied to you. The 150$ is for anyone who signs a 2 year contract regardless of whether you come from another carrier, or are already on Sprint.
I called specifically asking about any $100 credit for porting over from T-Mobile. They told me that there WAS an incentive being offered to port over but it expired a few weeks ago. The only "credit" available is this $150 discount.
Anyone have concrete info on this?
I talked to a Sprint rep, and they said I would be elligible for it on June 4th. Either way, who cares. When you get it, throw your number in the site and see what happens!
ive been reading its only for business customers but I am definitely gonna try for it
Heres some help guys. After you port your number(s) you have 72 hours to go here:
http://sprintportcredit.com/
What doesn't make sense is the credit for one number per month. I will call when June 4th comes.
I don't buy it.
that website looks MIGHTY fishy to me!
I think they are fishing for people's cellnumbers and email addresses.
Registrant:
Deardorff Communications
887 W. Marietta St.
Atlanta, GA 30318
US
Domain Name: SPRINTPORTCREDIT.COM
------------------------------------------------------------------------
Promote your business to millions of viewers for only $1 a month
Learn how you can get an Enhanced Business Listing here for your domain name.
Learn more at http://www.NetworkSolutions.com/
------------------------------------------------------------------------
Administrative Contact, Technical Contact:
Jones, David [email protected]
Deardorff
887 W. Marietta St.
Suite T-107
Atlanta, GA 30318
US
404-881-6502
Record expires on 09-Sep-2010.
Record created on 09-Sep-2009.
Database last updated on 17-May-2010 21:31:04 EDT.
Domain servers in listed order:
DNS1.NETTICA.COM 64.94.136.11
DNS2.NETTICA.COM 64.237.45.34
droideveloper said:
that website looks MIGHTY fishy to me!
I think they are fishing for people's cellnumbers and email addresses.
Registrant:
Deardorff Communications
887 W. Marietta St.
Atlanta, GA 30318
US
Domain Name: SPRINTPORTCREDIT.COM
------------------------------------------------------------------------
Promote your business to millions of viewers for only $1 a month
Learn how you can get an Enhanced Business Listing here for your domain name.
Learn more at http://www.NetworkSolutions.com/
------------------------------------------------------------------------
Administrative Contact, Technical Contact:
Jones, David [email protected]
Deardorff
887 W. Marietta St.
Suite T-107
Atlanta, GA 30318
US
404-881-6502
Record expires on 09-Sep-2010.
Record created on 09-Sep-2009.
Database last updated on 17-May-2010 21:31:04 EDT.
Domain servers in listed order:
DNS1.NETTICA.COM 64.94.136.11
DNS2.NETTICA.COM 64.237.45.34
Click to expand...
Click to collapse
Yeah I perhaps should have specified when I wanted people to weigh in. I thought it was fishy and that's what I wanted people to weigh in on. I'm sure the manager at the mobile section of best buy will know if they have something like that. If not I'll ask a Sprint Rep.
WTF so you're saying sprintportcredit.com is a phishing site? How are you able to tell who that domain is registered to? I called Sprint and even told them the website and the rep stated "Yeah go there after you port your number".
What does the scammer have to gain by going to that website and mistakenly entering your number?
Ive asked several Sprint reps in person at different stores about this and they all say the credit is for business customers only.
rdub4nd said:
Ive asked several Sprint reps in person at different stores about this and they all say the credit is for business customers only.
Click to expand...
Click to collapse
It says so right on that site as well.
Well I'll call the Sprint Porting Department and demand that they give me a porting credit. They'll want my business so in the end the customer wins.
gqstatus0685 said:
Well I'll call the Sprint Porting Department and demand that they give me a porting credit. They'll want my business so in the end the customer wins.
Click to expand...
Click to collapse
Just curious, why do you feel you're entitled to the credit if you dont meet the criteria for it?
Because I'm willing to port 4 numbers from AT&T to Sprint. They need the business and they will give me a credit. I work for AT&T so I know how these things work. I will also be getting a CORP discount from one of my relatives on my account who works for Bank of America. It's a 36% discount. I believe I fit the criteria.
gqstatus0685 said:
Because I'm willing to port 4 numbers from AT&T to Sprint. They need the business and they will give me a credit. I work for AT&T so I know how these things work. I will also be getting a CORP discount from one of my relatives on my account who works for Bank of America. It's a 36% discount. I believe I fit the criteria.
Click to expand...
Click to collapse
From the sprintportcredit.com eligibility requirements:
Service credit request must be made at https://www.sprintportcredit.com within 72 hours from the port-in activation date for your Service Credit Request. Service credit is available only to eligible corporate-liable accounts. Promo requires 2-year contract agreement outside of hierarchy/special contract terms. Must port in from an active wireless line and remain active on original account number for 61 days in order to receive full service credit. You should continue paying your bill while waiting for your service credit to avoid service disruption and possible credit delay.
Credits apply to all devices that have an associated mobile number and come through the port process. Promotion excludes port ins from providers currently associated with Sprint. Excludes all Individual Liable, Seasonal Standby, and Special Government Rate Plans less than $10 (e.g., U3169, U3169H, U3169D, C1266).
Unless you're activating 4 lines in your business' name, the it would seem that you dont. But good luck to you, it never hurts to try!
EDIT: I'm not trying to be a ****, just pointing out the actual terms for this credit. If you can pull it off, more power to ya.
Didn't someone already point that website out as a phishing site? Someone stated that sprintportcredit.com wasn't an official Sprint site.
yes, but that site is the basis of this thread. Look at the first link the OP posted.
My story is typical, I'm guessing, I am posting to see how many others who have opted for the MIR route have had to go through as much?
Mailed in my MIR form 6/17/2010
About a week later, get an email with the tracking number. Say, 6/23/2010.
I keep checking, I keep checking. Says processing for almost a month.
Then 7/17/2010, it says Invalid, that my address was wrong. Interesting, because I know it isn't, claims my "zip code" must be a valid US zip code. I live in Brooklyn, I know my zip code is fine.
I call them that day. First phone call, the rebate CSR (who informs me that they cannot see my account address yet asks me to verify my name and address, huh?), she corrects the "incorrect address" It's so wildly egregously wrong that I KNOW someone had a turrets moment when they were typing.
I'm told everything is fine. Also that the website takes approximately 2 weeks to update that the rebate is back on track.
I check a week later, 7/23/2010. For whatever reason I called the rebate number again. They tell me that while they have corrected my "address" my zip code appears to be wrong. Again, this is RIGHT AFTER the Rebate CSR has just had me VERIFY my name and address over the phone. I get them to correct the zip code.
Just forward to today: 8/10/2010, I call them because on Friday I received a postcard claiming my address was STILL WRONG. I check online, it's been over two weeks, the information about a disallowed rebate has not been updated.
Again, this Rebate CSR has me VERIFY my name and address but claims they can't see my information, then what are they "verifying" against? When I ask they can't tell me apparently.
After a 10 minute back and forth where I am told on no less than one occasion that "it's computers, they do whatever they want." I wanted to tell him that computers ONLY do what they are told, nothing more, the joke I've heard over the years is if you tell a computer to screw up, it's going to ask you how.
He says, he's now corrected the information and that the system will show a valid rebate status and they will be mailing out my check to me within 2 weeks.
When I asked him about why I called the other times and was told the information had been corrected and it had not, I swear I could hear him shrugging (mentally). "Look man, these are computers, they do whatever they want."
*sigh"
Just checked my rebate status, something they claimed would take two weeks to update, took this guy 2 minutes.
I'd love to hear other stories about rebate hell. Perhaps the power of persistence.
OUCH....that really had to hurt...next time though you should probably go to Radioshack...at least they have instant rebate's in place of mail in.
~Jasecloud4
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
jkinnison90 said:
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
Click to expand...
Click to collapse
Ew Wirefly...they're the worse...but Radioshack and Best Buy are fine.
~Jasecloud4
Every rebate I've ever sent in the past somehow got list never to be found again.
Sent from my Supersonic
I didn't have any problem with my Evo rebate, but did with my last phone's rebate. Everything looked fine until it got to the approved-mailing your check part of the process, then after a few days it was changed to invalid. Called them up, the guy said, "Hmm, that's weird, there's nothing wrong with it" and he put it back in. Website showed approved again for a week, then it went invalid again. Called them again, and another person said "That's weird, nothing wrong with it, let me talk to my supervisor". After holding for a while, they finally put it back in. A few weeks later, I got my check, and got the pleasant surprise of getting a $250 rebate instead of the $100 rebate I was supposed to get
whats the # you called for sprint rebate? is it just the regular customer service line?
i just checked and mines invalid lol.. and i never recieved anything for my other account.
Hopefully the world will start seeing more of this.
http://reasonablecitizen.wordpress.com/2010/03/29/mail-in-rebates-under-attack-in-wi/
I had a similar problem but they gave no reason as to why it was invalid. I sent them an email and they credited me the 100 on my next bill
I didn't have any issues with my rebate (had 2 of them actually). Just received my check last week.
my history with mail in rebates reflects the following rebate cash flow process
1. third party Rebate handler records 250,000 rebates sent in
2. Company (Sprint) reimburses rebate handler for 250,000 rebates plus 30% administrative/handling fees
3. Rebate company "invalidates due to incorrect rebate info" or "lost paperwork" or "computer glitch" 50-70% of rebates
4. Persistent rebaters (25%) call in/email/stalk/harass rebate company for rebate and finally receive rebate
5. Remaining users forget about rebate - rebate company celebrates profitable year with huge salary increases.
Me...I stay on their asses till I get my rebate - complete with calendar reminders and copies of ALL paper work till I receive my rebate.
Mule
just called, they only had 1 of 2 of my rebates on file.. looks like i gotta go back to the sprint store, fax them over everything they requested for the 2nd rebate.. 1st rebate they processed or re validated -_-
I checked my status because of this thread, I was declined, reported I got all discounts at time of purchase. I called, said it was B.S., rep said they will be mailing a $100 check now. I guess I better stay on top of this.
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
On Website
pscalett said:
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
Click to expand...
Click to collapse
https://www.sprintrebates.com/track/sprintpcs/track.html?INTNAV=ATG:FT:RebStatus
You'll get an email with a rebate tracking number and a link to the rebate status page.
I checked my rebate about a month ago and it came back as an invalid address. So I called them and gave them my correct address. The reason is that the Sprint store was trying to be helpful and fill out the card but the guy has worst penmanship than I do. So instead of a 0 it looked like a "b" to the processing center. Had to go to Sprint because I am on a friends and family plan.
So they gave me the tracking number. If I look up the original one, still shows as denied - correction processed now that I just checked, but the one with the tracking number that I got when I called Sprint shows in progress and ready to be mailed within 30 days.
The other day I got a post card stating that my address was incorrect, but beats the heck out of me if they can get my address from their files - and bill me each month that they couldn't use the same address to mail me my rebate. So 8 weeks so far and waiting. Would have been nice to have sooner, not that I need the money right now, but last month was a $425 phone bill including the additional EVO tax and phone on my account.
got my check last week, sent in mid-june.
Had no problems here....smooth like always. Sorry to hear about your problem
sanjsrik said:
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
Click to expand...
Click to collapse
I purchase mine from sprint because no one had it in stock at the time. I kept stalking bb, rs, and the sprint website until someone had it in stock. I got the"invalid" postcard and when I contacted then they said it was because it had not been 30 days yet. I will be keeping my eye out. I use to work for sprint in the past and they got in trouble once for bogus denials of rebates. Also the rebates are processed by a third party company named Young America, they actually process the rebates for all companies.
AT&T, SOB!!!!!
Does this happen to any of you?
yes I received an email that it is canceled, but on their website it is still showing as "in progress"
wow.
they give any reason as to why they cancelled the order?
ifalldownalot said:
wow.
they give any reason as to why they cancelled the order?
Click to expand...
Click to collapse
I don't think so...
The email said "unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online."
I am using Atrix on AT&T, and they cannot verify my information? What the hell? Why not just simply call me to "verify"?
It hasn't happened to me but I didn't sign in to order it. On the website it still says "In Progress" for me as well.
I haven't gotten an E-Mail from them about it being canceled, but I noticed earlier that the $50 credit was canceled from my card before it even went through.
I just checked my bank account and I saw that I had my $50 back as well.
Upon detailed inspection of my account the order still says Shipment Pending but in my bank statement the transaction doesn't exist. Like it never happened. On another note, if you check the AT&T store it now shows the lapdock as $99.99 and it is currently "Out of Stock."
Sent from my MB860 using xda premium
They have taken the money from my account and haven't put it back yet. Maybe good news for me? Time will tell! Still showing shipping pending
I suggest if you all really want the Lapdock, to go get the $75 refurbished one now!
Sure you pay $25 more, but it's still a great deal and if you don't get a confirmation email with tracking # on your current order, then you are most likely SOL just like the whole HP Touchpad and Blackberry on Black Friday incident a while back.
I called them they told me they were on back order and when they ship they are going to charge my card
Sent from my Xoom using xda premium
Mine's cancelled also. I'm actually glad about it; almost got a buyer's remorse. Oh well, no more conflicts between blur or CM7. Cyanogenmod ftw.
same here. I called but the att guy knew nothing
I have pending shipment, no email about cancellation and money still gone. I want a dock! haha
what i'm curious about is are they still making lapdocks or have they switched solely to lapdock 100s now? Because I'm tempted to call ATT and have them switch my order to a refurbished unit in order to get one. If they're still making the OG lapdock then I'm not too worried. but if they aren't then I'm gonna be pissed =(
I received the email today after ordering on the 4th.
My email stated it was canceled because they were out of stock.
What pisses me off is many others received their order that ordered after I did.
I spent an hour on the phone Monday being bounced between ATT departments and everyone of them said they could not find any order I placed.
The last one I talked to stated the product was back ordered and I would receive it when it was back in-stock.
After this mess I am considering dropping service. I am not that concerned with the dock itself but I have an issue staying with a company that clearly does not fulfill its obligations after the confirmed an order.
I second your thoughts.
Once they confirm order,they must fulfill that.
If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App
I did the same thing today. Had to call all three stores in my town to find the last one, but they did match the price and I carried it out with me.
Called and cancelled my order too so that should free one up for someone!
Get 'em while you can.
Voelker45 said:
If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App
Click to expand...
Click to collapse
I just did the same thing this morning. Called a nearby store and asked if they could price match my online purchase. They said no.
Called another nearby store and this store said yes. Took all of 5 minutes to buy the dock, no questions at all whatsoever. I just gave them a copy of my confirmation email and I was out of the door. I am sure local stores are dying to get these out of their inventory because I doubt they sell anymore, they don't even carry the Atrix anymore. I don't know why the first store with 14 in stock didn't want to do it, the second store only had 2 in stock.
I, too did the price match thing with a local store! I called about 5 different At&t places until the one 5 miles away agreed to the price match...but said he couldn't give me a discount right at the store...but would credit the excess to my next bill. So I said, sure why not...I just didn't wanna wait and wait and wait for nothing from At&t anymore..and I am very happy with it! Yay!
The new lapdock for Atrix 4G isn't listed online anymore at AT&T in the regular store which means they won't be selling it through the regular online store anymore. (Refurb still listed for $75). If an item doesn't show up, it's gone for good is what I was told by AT&T. Lapdock does however still show up in the Premier store for $299 and is available.
Hey guys,
if anyone is getting the verizon Note III, there's a promo code that gives you 30% off an upgrade, but idk how to apply it to a preorder, one online rep told me this isn't possible, and I'm just seeing if a supervisor can or has done it for anyone here.
Also, does anyone have any idea when this promo expires? Hopefully it's good til right after the note III comes out.
Samzebian said:
Hey guys,
if anyone is getting the verizon Note III, there's a promo code that gives you 30% off an upgrade, but idk how to apply it to a preorder, one online rep told me this isn't possible, and I'm just seeing if a supervisor can or has done it for anyone here.
Also, does anyone have any idea when this promo expires? Hopefully it's good til right after the note III comes out.
Click to expand...
Click to collapse
The VERIZON30 Code is impossible to apply to pre-orders or Legacy devices in general. I called customer service to try and get the code applied to my Note 3 order, and they said they can only manually enter a discount amount or they can offer me something else like free accessories or waiving of the activation fee etc. So you can get a % discount depending on the VZ rep and other circumstances after bringing the code to the CSR's attention, but it won't be because they applied the VERIZON30 code to your order.
I ended up getting a battery pack and 2 LG G2 Incipio cases (150.00 worth of accessories) for free when I called. They don't have Note 3 accessories yet so I had to choose other stuff. I also got the activation fee waived thanks to the weekend promotion.
They could have just said no, and I would have been okay with that, but this is what I left with.
This is why I've stayed with Verizon all this time. Customer service always impresses me.
randpost said:
The VERIZON30 Code is impossible to apply to pre-orders or Legacy devices in general. I called customer service to try and get the code applied to my Note 3 order, and they said they can only manually enter a discount amount or they can offer me something else like free accessories or waiving of the activation fee etc. So you can get a % discount depending on the VZ rep and other circumstances after bringing the code to the CSR's attention, but it won't be because they applied the VERIZON30 code to your order.
I ended up getting a battery pack and 2 LG G2 Incipio cases (150.00 worth of accessories) for free when I called. They don't have Note 3 accessories yet so I had to choose other stuff. I also got the activation fee waived thanks to the weekend promotion.
They could have just said no, and I would have been okay with that, but this is what I left with.
This is why I've stayed with Verizon all this time. Customer service always impresses me.
Click to expand...
Click to collapse
Looks like after a few phone calls, a bit of patience and some threatening to cancel (lol), I was able to get them to honor the 30% discount code on my Note III pre-order.
Gotta love Customer Service!
Now if I could get that activation fee waived plz...
Samzebian said:
Looks like after a few phone calls, a bit of patience and some threatening to cancel (lol), I was able to get them to honor the 30% discount code on my Note III pre-order.
Gotta love Customer Service!
Now if I could get that activation fee waived plz...
Click to expand...
Click to collapse
You had better luck than I did. I just got off the phone with them and they didn't know what that code was.Tried to enter it into the system as an upgrade and new device.
Couldn't explain where the coupon originated from, but indicated that other people were successful in apply that coupon. *sigh* Didn't want to risk monkeying around with the pre-order so I left it alone.
(3) more days!!!
I was waiting until the S8 came out to trade in my Note7. So, I went to an AT&T store today to preorder. They told me the deadline (Dec. 31, 2016) for exchanging the Note7 had passed, and that I wouldn't get any credit toward the S8. They did let me restart my Next plan, but I'm back at month 0 and the money I paid in for the Note7 is gone.
Is this correct? I don't see anything on the AT&T website about a deadline. Was there a notification about it as part of the software updates (which I had blocked)?
And would this mean, for someone who had bought the phone outright rather than on the Next plan, that AT&T would give them nothing when they brought the Note7 back? There is certainly no incentive to return it in that situation, assuming they want the remaining devices back.
Actually, it gets somewhat worse. The store ordered the wrong phone for me (S8 instead of S8 Plus) and there is a charge on my bill for $613.77 that shouldn't be there. I called the store and they said to call customer service. I called customer service and they said to go back to the store.
Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne
That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
b0Ne83 said:
Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne
Click to expand...
Click to collapse
eelton said:
That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
Click to expand...
Click to collapse
Dude, I would be threatening them with a call to the Consumer Protection Agency.
I didn't receive anything that says I had to turn my Note in by Dec 31, have them show you where they sent that message to you.
AT&T Store Return
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.
KeeganWolf said:
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.
Click to expand...
Click to collapse
But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?
les_garten said:
But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?
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I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948
KeeganWolf said:
I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948
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I looked at that article, never saw anything about a Turn in date deadline
I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk
Dark Jedi said:
I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk
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They should have provided a Loaner until the replacement was available, like they originally said they would and like they did in some markets.
The only replacement for a Note is a New Note...
Well I am hoping when the new note 8 comes out Sammy doesn't forget about us note 7 owners and how we was done wrong. But I'm sure they will. Heck I would take a fixed note 7 but they are not to be sent to the US market from what I read.
Sent from my Nexus 9 using Tapatalk
I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.
eelton said:
I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.
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Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?
That's essentially what I'm doing. But the manager said no refund after December 31. Actually, they initially charged me $600 in remaining payments, but I got that reversed (they admitted the charge was an error).
les_garten said:
Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?
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Note 7
Can anyone who has had success exchanging their phone tell me their store location? Seems random but I am at the point with att I want to leave. I am trying to return my note 7 and the stores keep telling me no. The call center is telling me they have to but every location I go to its the same crap. Both corporate and other have the same stuff about dec31st..... doesn't make any sense to me but maybe if I can prove locations are in fact honoring the exchange I might have some luck.
At this point it seems like more a choice than corporate policy and all the hoops I've jumped through just this week I am at my breaking point.
I returned my note 7 for a full refund two weeks ago at the highway 151 store in San Antonio. They also gave me a refund for my case that I purchasedI'm picking up my s8 plus on Friday. Got a $100 off coupon for purchasing the phone at best buy mobile.
They refunded all my money on my debit card. They told me I couldn't get cash because they didn't have enough money in the store to give cash. They told me they could put it on any debit card of my choice.
-b0Ne
S8 refund
I was also given the same story about no refund being issued after Dec 31 but I refuse to take that as an answer. I called customer service at least 6 times and was placed on hold many of times, everyone kept telling me the same story and I just kept asking to speak to a manager and kept climbing up the chain. I mentioned taking legal action and they said a manager would call me back within 72 hours and he never did. I called the 7th time and the operator issued me the refund on everything i had paid except the tax (she said i had to try to claim that at the store where the phone was purchased. Will return once I get my phone today in the mail.
Good luck and don't let them take your money!!!
I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.
eelton said:
I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.
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I'm confused, did they give you your money back for it?