Related
Sorry if there's already a "purple stains on my HD2" but I just ordered this one on ebay and apparently the guy's daughter kept a purple case on it.. this is the result.
I don't wanna screw it up trying to clean it with alcohol but does it look like this could come out? or has anyone else used cases that have caused this?
Just get yourself a nice black case and with time the purple might wear down. I would much rather do that than ruin the rubbery finish it has!? But then again..i guess the choice is yours..my guess would be that it was a case with a custom paint job because there is no reason why the finish should have been coming off.
toreone said:
Just get yourself a nice black case and with time the purple might wear down. I would much rather do that than ruin the rubbery finish it has!? But then again..i guess the choice is yours..my guess would be that it was a case with a custom paint job because there is no reason why the finish should have been coming off.
Click to expand...
Click to collapse
Yeah, I suspect that color is probably actually "Beijing Pink"...classic mark (no pun intended) of a cheap paint job on a cheap case.
I haven't tried alcohol on this phone so I don't know if it'll affect the finish or not. Sometimes you can get that stuff to come up with a pencil eraser, but only in certain situations. Might be worth a try though.
If you can't take it off with an eraser you'll end up buying a cover. If you use alcohol and can't remove it or damage the finish you're still going to end up putting a cover.
I say you just try the alcohol route. If it doesn't come off then that's fine cuz you were going to slap cover on it anyways. I'd try a mr. clean magic eraser sponge, orange citrus cleaner stuff, goo-gone and alcohol being my last resort. Use Q Tips.
Looks like a bit of moisture got trapped between the phone and the case.
Knowing how tough red stains are to get out, in just about any environment, good luck is all I can say.
i had this same problem with a old nokia i had a blue case on it and it somehow stained the battery cover blue . i tried everything to get it off but i was desperate and said hey let me try some black magic spray on tire shine .left it on there for about five min and it wiped off like butter lol also works good for stickers on car bumpers let me know if this helps .
toreone said:
Just get yourself a nice black case and with time the purple might wear down. I would much rather do that than ruin the rubbery finish it has!? But then again..i guess the choice is yours..my guess would be that it was a case with a custom paint job because there is no reason why the finish should have been coming off.
Click to expand...
Click to collapse
Yes it was :/ the seller sent it with the pink/purple case, looks like it was spray painted (very poorly too). I do have a black rubber case that came with my first one, but i can't see it helping anytime soon..
Yeah, I suspect that color is probably actually "Beijing Pink"...classic mark (no pun intended) of a cheap paint job on a cheap case.
I haven't tried alcohol on this phone so I don't know if it'll affect the finish or not. Sometimes you can get that stuff to come up with a pencil eraser, but only in certain situations. Might be worth a try though.
Click to expand...
Click to collapse
yeah ill give that a try lol seems safe enough. (and the purple seems to be "soaked' into the finish ..at least thats what it looks like..) thanks!
Looks like a bit of moisture got trapped between the phone and the case.
Knowing how tough red stains are to get out, in just about any environment, good luck is all I can say.
Click to expand...
Click to collapse
If you can't take it off with an eraser you'll end up buying a cover. If you use alcohol and can't remove it or damage the finish you're still going to end up putting a cover.
I say you just try the alcohol route. If it doesn't come off then that's fine cuz you were going to slap cover on it anyways. I'd try a mr. clean magic eraser sponge, orange citrus cleaner stuff, goo-gone and alcohol being my last resort. Use Q Tips.
Click to expand...
Click to collapse
Thanks alot guys
The eraser didn't seem to work :/ , haven't tried the alcohol yet but I was wonderin if any of you knew about using acetone, nail polish remover, or gunkOff as far as embeded spray paint removal? (like which route is the safest)
I am currently not using a screen protector and I've noticed my screen is a dust magnet. I get an substantial amount of dust latching on to my screen (if it was just a bit I wouldn't bother). Is there any liquid solution I can use to make the screen more dust resistant? I am currently using lens cleaner and disposable microfiber cloths to clean my screen. Anybody else getting the same issue?
I just ordered a SGP crystal clear screen protector because I noticed how popular they were on the forums... but it won't arrive for another week.
maybe u should clean up in ur cave
If by cave you mean the city of Toronto (yes I collect dust while walking around the city), then yeah I'd like to. But all the mayoral candidates are crap and our politicians are corrupt as hell. Cleaning ain't gonna happen. Thanks for the suggestion though.
almaalma74 said:
maybe u should clean up in ur cave
Click to expand...
Click to collapse
Haha funny
But it's a real problem with a real solution (2.2-only)...
Go to settings
then click display
then scroll down
turn 'dust collector' off
that should do the trick!
This is my first time running into snarky people on xda, everybody else has been nothing short of helpful.
I'm noticing my phone screen is collecting more dust than all my other gadgets; I'm just wondering if anybody has had a similar issue.
There is no need to try to insult my intelligence. Thank you very much.
Turn your phone upside down when you place it on something, should do the trick lol
Sent from my GT-I9000 using XDA App
hahaha the replies made my day xD xD
Now that I think of it, I have never seen dust on the screen of my SGS, even though I live in a relatively polluted city. I guess it just gets wiped off by my fingers while, you know, I'm actually using the phone.
rasebo said:
Now that I think of it, I have never seen dust on the screen of my SGS, even though I live in a relatively polluted city. I guess it just gets wiped off by my fingers while, you know, I'm actually using the phone.
Click to expand...
Click to collapse
Thanks for letting me know.
Since I've got the phone I've been cleaning my screen with a camera lens cleaner solution. I'm just concerned I may have wiped off a coating off the glass, or the solution itself made the surface more adhesive. I'm sure it won't be a problem once the SGP protector arrives.
I know nothing about the hardware so please correct me... The screen is capacitive thus using electricity to detect touch. If for some reason the shielding is broken i can imagine it is a little bit static thus attracting dust. It could well be that my assessment is bs.
happens to my phone too.
My guess is that you have rubbed off our dissolved some sort of coating. I've had mine here in Vancouver (so the same Bell model, probably) for a couple of months and have never noticed anything I'd describe as dust, maybe some good old sweat and grease.
If you don't mind my asking, why were you cleaning the screen in the first place? Why use any sort of cleaning liquid if you're gonna clean it at all? Wouldn't the microfiber cloth, or kimtech wipes be enough? But again, why do it at all?
Sent from my GT-I9000M using XDA App
Recent study reveals germs and bacteria make your phone more dirty then a toilet seat.
I don't need a study to tell me that, the toilet seat is one of the cleanest parts of your house.
Still, you don't see people washing their money, their keyboard, or their dish sponge obsessively...
Sent from my GT-I9000M using XDA App
I guess you could try brasso gadget clean or something. I have never tried it but its meant to be anti static. Hope that helps.
Personaly i clean my phone weekly not for the germs but to remove crusts. I use lcd screen cleaner btw. But if you'll ever have to take care of a baby you will quickly get into the habit of cleaning everything.
this is now getting way off topic, as I'm sure the baby isn't playing with the i9000
but to keep that train of thought going, first time parents do tend to clean everything thoroughly (and hourly), but by the time you have your second or third you realize there's really no need to scrub everything with antibacterial sprays...
anyway, I'm curios whether someone knows if a capacitive touchscreen, gorilla skin, or the SGS's implementation of both has some kind of coating that's vulnerable to being taken off with lense cleaning fluids
http://www.engadget.com/2010/10/08/brasso-gadget-care-polish-review/ that's the brasso stuff. I have been using the sgp ultra clear. Its pretty decent thought nothing will beat the bare screen. And I have noticed it is slightly less responsive. Before with use the slightest touch it would register my finger. Now it seems like I need to apply abit more pressure.
Also when applying the screen protector be VERY careful. I wasted the first one because of dust getting underneath. very annoying so be careful and do it somewhere dust free and as quickly as possible.
Although I wash my face with biotherm homme exfoliating face wash twice a day, I don't have the best skin in the world. I tend to accumulate oils as the day progresses and my phone tends to share a bit of it. With that said, it was necessary for me to clean the phone every so often. The reason I used lens cleaner was because it was readily available and I figured if it was gentle enough for a camera lens, it should be more than apt for glass.
I'm just speculating there may be an anti static layer I've cleaned off. I wouldn't be surprised if there was (I mean they do sell anti static sprays). Atm, I'm just waiting for my SGP Ultra Crystal screen protector.
In the worst case I'll also try Brasso and/or an anti-static spray.
As for applying the protector, I think I'm going to use the steamy washroom method.
Btw, thanks to all who have added constructive suggestions and input, I really appreciate it.
I now have the same problem on my new Pixel 7 Pro I bought like a month ago. It's screen is dusty whenever I get it out of the pocket no matter what pants.
Searched everywhere and can't find anything useful. My first guess is some kind of static electricity. I've tried:
• other phones
• anti-static screen cleaner
• letting the battery die and keep it uncharged for like half a day.
• a bunch of different jeans/pants
• even tried vaccum cleaning my pockets and trying to pick up anything that's impossible to see with human eye by a lint roller and duct tape.
Putting on a screen protector film or tempered glass would be my last resort.
After 30 minutes in pocket it looks like this. It's really embarrassing when I have to get it out in front of other people. Also attaching a photo of my pocket so you don't think they are messy or something. Other phones do not have this problem in the same pocket
Bah!
Just noticed the camera glass on the back on the phone has a nice crack through it... not sure how it happened as the phone has barely been used and never dropped!
Luckily it doesn't seem to be effecting the photos - but it is a bit of a worry and I don't want it getting worse and damaging the actual camera lens
Does anyone know of anywhere in the UK that I might be able to source a replacement part this early in the phones life cycle?
I don't really want to get Samsung or Vodafone to fix it as I had my S3 sent back due to a manufacturing issue and didn't see the phone for another 5 weeks!!
From what I can see in the tear down videos, the camera is quite easy to get to and the glass is quite easy to remove, so I might give it a go at home...
As for the warranty - I assume this voids it, but I can't see any security seals that would let them know this had been done, am I missing something?
Thanks for your help!
Are you sure it's a crack in the glass and not just a scratch in the protective seal? I've had some bubbles under what I assumed was the glass but it turned out I just didn't remove the plastic seal that was on the real glass.
Can't help you with replacement if it's really cracked, good luck though!
bioweb said:
Are you sure it's a crack in the glass and not just a scratch in the protective seal? I've had some bubbles under what I assumed was the glass but it turned out I just didn't remove the plastic seal that was on the real glass.
Can't help you with replacement if it's really cracked, good luck though!
Click to expand...
Click to collapse
Nope, Unfortunately it's a pretty genuine crack, you can feel the two pieces shifting slightly when you gently tap the area - very frustrating
LoveJimbo said:
Nope, Unfortunately it's a pretty genuine crack, you can feel the two pieces shifting slightly when you gently tap the area - very frustrating
Click to expand...
Click to collapse
On the S3 you could remove the glass cover the lens is actually further back in the housing, try this video see if it works the same on the S4.
Cant help with a replacement part but at least you can remove it and order one espares once they become available.
Ah that's a good idea!
Before I start hacking away at it to check, does anyone have an S3 and S4 and could compare the camera housing by eye - just to see if they do look like they are built in a similar way?
Thanks for your help!
Jim
LoveJimbo said:
Ah that's a good idea!
Before I start hacking away at it to check, does anyone have an S3 and S4 and could compare the camera housing by eye - just to see if they do look like they are built in a similar way?
Thanks for your help!
Jim
Click to expand...
Click to collapse
I've just looked at my S3 and it is different appears the S4 is more intergrated theirs no natural place you could get a pin to lift it away.
I picked up a cracked glass/working LCD S4 for $100. I've ordered replacement glass and watched several videos of the process and I've done this kind of thing before (careful delicate work with electronics that is.) Phone works fine, just the glass is cracked - but touch, lcd and all features seem ok.
The only aspect I'm unsure of is whether I really need to re-glue the new glass using something like this: LCD Glue
It sounds like a lot of people have just done the glass, no new glue and heated the phone slightly afterwards to re-adhere the tape. I'd rather not use new glue if I don't have to - looks like a messy step and one that could easily go wrong with too much glue and I don't have a UV curing light so that'd add to my cost of doing this.
Does anyone have firsthand experience with a phone whose glass has been successfully replaced either with or without new glue?
Thanks!
Loca is about the closest your gonna get to a oem experience, but if I was you, I would pay Samsung to fix the display.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Andrew149 said:
Loca is about the closest your gonna get to a oem experience, but if I was you, I would pay Samsung to fix the display.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
I've completed the operation without adhesive and it was largely a success but there's a small bubble spot on the display. I like it better than the cracked glass but it's not perfect. I've got an S4 for slightly over $100 - even if I just have an S4 with a spot for $115, I can live with that. And I may redo it and use adhesive. I just got it because it was cheap - I have a Note 2 I'm still quite happy with and don't intend to switch over. If I pay Samsung for anything, it'll be a Note 3.
Considering how I felt part way through getting the glass off - I was fairly sure I'd destroyed it - I'm very happy with the result.
Thanks for the reply!
LanceDiamond said:
I've completed the operation without adhesive and it was largely a success but there's a small bubble spot on the display. I like it better than the cracked glass but it's not perfect. I've got an S4 for slightly over $100 - even if I just have an S4 with a spot for $115, I can live with that. And I may redo it and use adhesive. I just got it because it was cheap - I have a Note 2 I'm still quite happy with and don't intend to switch over. If I pay Samsung for anything, it'll be a Note 3.
Considering how I felt part way through getting the glass off - I was fairly sure I'd destroyed it - I'm very happy with the result.
Thanks for the reply!
Click to expand...
Click to collapse
That's great glad you had some success!
This is from my personal experience with replacing glass on my S3.
1) replaced JUST the outer glass and all was well with how the phone worked. With just replacing the glass there were a couple cons to it. First con was it was VERY HARD/almost impossible to see anything on the screen when out in the sun. Second con was that you would either have what looked like a bubble under the glass. This was caused because the glass was touching part of the lcd and would look like it was wet in the middle of the phone. When you press on the screen the WET LOOK got worse. But heck for the $20 I spent on the new outer glass I had a functioning phone. Third the outer screen is now not sealed and you can get dust/debris/liquid in between the glass and lcd which in time will look bad.
Now onto the SECOND TIME I broke my glass on my S3. I used LOCA that cured using Uva light. Well it looked great but I did not have a Uva lamp with me at the time when I did it and the sunlight didn't cure it fast enough. So the phone LOOKED and WORKED perfectly like it was brand new for a few days . Then my lcd stopped working. Pulled phone completely apart and found that the uncured LOCA had made it in between the lcd and the electronics part if the phone and shorted it out. So this is where I went wrong and LEARNED from it.
LOCA is great and I would recommend it with these instructions. 1. Before applying LOCA remove EVERYTHING from the phone. And I mean everything. So you only have the front glass, lcd, frame/bezel. This is very easy to do and only held together with 10 or so screws. Then use LOCA and MAKE SURE to have a UVA LAMP on hand before attempting. Once it is full cured with the lamp (only takes a few minutes under the Uva lamp to fully cure) then you can reassemble the phone and it will be like brand new. Still for only about the price of $50 for the outer glass and LOCA.
Read in the ATT S3 forums and you can learn a lot before attempting it. You will see where things can go wrong and where things go right. I was one of the first guinea pigs to test out the LOCA and after making my mistakes other learned and we're able to complete it correctly.
When my lcd went out I just bought the S4. Finally I recently bought a lcd with a cracked outer glass, new outer glass, and already had some local still. Now my S3 looks brand new again and functions perfectly.
Sent From My Spiderman Themed I337
RockRatt said:
This is from my personal experience with replacing glass on my S3.
...
Now onto the SECOND TIME I broke my glass on my S3. I used LOCA that cured using Uva light. Well it looked great but I did not have a Uva lamp with me at the time when I did it and the sunlight didn't cure it fast enough. So the phone LOOKED and WORKED perfectly like it was brand new for a few days . Then my lcd stopped working. Pulled phone completely apart and found that the uncured LOCA had made it in between the lcd and the electronics part if the phone and shorted it out. So this is where I went wrong and LEARNED from it.
LOCA is great and I would recommend it with these instructions. 1. Before applying LOCA remove EVERYTHING from the phone. And I mean everything. So you only have the front glass, lcd, frame/bezel. This is very easy to do and only held together with 10 or so screws. Then use LOCA and MAKE SURE to have a UVA LAMP on hand before attempting. Once it is full cured with the lamp (only takes a few minutes under the Uva lamp to fully cure) then you can reassemble the phone and it will be like brand new. Still for only about the price of $50 for the outer glass and LOCA.
...
Click to expand...
Click to collapse
LOCA, 2mm double sided tape and a UV Light on the way. Even with all that my cost on the phone isn't bad. And I can cure nail polish too!
I do plan to remove as much as I can from the phone to prevent the glue shorting anything.
LanceDiamond said:
LOCA, 2mm double sided tape and a UV Light on the way. Even with all that my cost on the phone isn't bad. And I can cure nail polish too!
I do plan to remove as much as I can from the phone to prevent the glue shorting anything.
Click to expand...
Click to collapse
Sounds like you checked out the thread and are all ready to go. Good luck and let us know how it went for you
Sent From My Spiderman,Ironman,Red,Dark Blue,Green, GreyedOut BadAss Themed I337
RockRatt said:
Sounds like you checked out the thread and are all ready to go. Good luck and let us know how it went for you
Sent From My Spiderman,Ironman,Red,Dark Blue,Green, GreyedOut BadAss Themed I337
Click to expand...
Click to collapse
Well the patient lived but he isn't entirely his out of the box brand new self...
I did remove the mid-frame and motherboard and I'm glad I did because if I hadn't, I'd have had adhesive in between the mid-frame and display assembly I suspect. I didn't use enough adhesive at first so before curing it, I pulled the glass back off and put more adhesive in. When I did this, it introduced a few bubbles and worst of all, some adhesive got up where it's barely obstructing the front facing camera. It still notices when you wave your hands at it and I haven't played with it a lot yet.
I didn't fully understand how LOCA cures - you can hit it with UV for a few seconds and it sort of "pre-cures" and then wipe away excess and whatnot. I didn't do that, put the UV on and left it curing the excess and gluing the phone to the bench with adhesive than ran out lol. A bit of scraping and clipping later I got it unstuck and cleaned up but had I just pre-cured, wiped up, then long cured it'd have been better.
Not unhappy considering it had broken glass, now it doesn't and it looks decent and is functional and I don't have much $ in it for having an S4 to play with!
Update: I took the phone apart again and removed the front facing camera and did a little cleanup with acetone & some q-tips. Front facing camera is now fine. Only diff between this phone & stock/new is there are several bubbles - but several bubbles is a hell of a lot better than broken glass! Touch is very responsive and contrast looks great.
Something else to watch for......
On larger phones, like Note etc. LOCA glue is NOT an option! If you don't use it,you will almost certainly have problems with the touch sensor. Part of the glass will touch the sensor, usually near the middle of the screen. This will cause all kinds of random behavior and can even cause the phone to appear to lock up or freeze.
I just got my Nexus 6P a few days ago and I just noticed that I had a problem with the oleophobic coating on the screen.
There are a few areas of the screen that do not appear to be coated properly, since those areas accumulate smudges a lot more quickly than the rest of the phone.
Does anyone else have the same problem? Or is this just an one off incident?
I had this issue with my Nexus 4. I was going to use a screen protector anyway, so I just solved the problem by installing a tempered glass screen protector. If it is a problem for you, I would try to get it replaced under warranty, otherwise a tempered glass screen protector is a great work around for it.
I actually noticed the problem when I tried to apply a tempered glass screen protector because I was having a really difficult time trying to clean the screen. The standard wipe down with the alcohol pad and microfiber cloth wasn't enough to clean the screen.
Based on the shape of the splotchy area, I think someone on the assembly line tried to move the glass before (or during) the coating process. The area that smudges is right where my palms rest when I grip the phone. Also, the right edge and the earpiece area don't appear to be coated entirely either.
I think I'm going to exchange it. Also, the screen protector I got (Supershieldz) doesn't have the cutout for the proximity sensor, so it isn't going to work anyways.
I noted that there were a couple spots towards the edges of the screen that had prominent smudges on them yesterday. I dismissed it as just the location my hands rest but since reading this thread I cleaned the glass thoroughly and ran my finger over the whole (clean) screen and the spots with poor coating come out immediately. That's unfortunate. I'm always afraid to exchange devices for fear of getting a device with a worse problem.
http://www.phonearena.com/news/Oleo...e-what-to-do-if-the-coating-wears-off_id65974
Alcohol will damage the layer, so will other screen wipes as stated above, I use IPA to clean my screens and the layer on my N5 and N6 was removed pretty quickly.
It's highly unlikely that a poorly coated screen would make it past QS anyway as it will be applied in the corning factory before it hit any assembly line.
I doubt they will replace it if you admit to using IPA or other alcohol based substances.
The smudging was a problem even before I used the alcohol wipe. Originally, I thought it was just an ordinary smudge. Except, when I tried to clean it with a lens cloth, the smudge would not come off. My Nexus 6 and iPhone 6 still have their oleophobic coatings intact; I know how take care of them. And from experience, one wipe is unlikely to degrade the oleophobic coating this much.
When the screen is clean, you cannot tell that there is anything wrong with oleophobic coating. There are no tell-tale signs that there is anything wrong with the coating. That is why I probably got through QC.
I found the same problem at the top right corner.
Got RMA from Google.
ddslee said:
I found the same problem at the top right corner.
Got RMA from Google.
Click to expand...
Click to collapse
That's bad!
ddslee said:
I found the same problem at the top right corner.
Got RMA from Google.
Click to expand...
Click to collapse
Yeap, that is what it looks like.
One more pic of the same defect.
If I wipe off the oily residue with microfiber cloth, the screen looks perfect. When I rub the screen with oily finger, the oleophobic coating defect shows up as shown in the pictures.
Would this problem actually impact the performance of the phone in any way or is it a question of aesthetics?
Won't be druv said:
Would this problem actually impact the performance of the phone in any way or is it a question of aesthetics?
Click to expand...
Click to collapse
It means the screen will get more oily in that area from your fingers and your finger won't drag as well over that area.
Batfink33 said:
It means the screen will get more oily in that area from your fingers and your finger won't drag as well over that area.
Click to expand...
Click to collapse
Thanks. Would there be a degradation of the coated areas due to this defect?
Won't be druv said:
Thanks. Would there be a degradation of the coated areas due to this defect?
Click to expand...
Click to collapse
The properly coated areas appear to repel oils as originally intended. The problem is that the defective areas will appear perpetually dirty.
It is pretty hard to clean the areas that aren't coated properly. In fact, I think it might be harder to clean than just regular glass.
i use a lens microfiber cloth and this lens cleaner to clean my phone displays. i spray the cloth never the screen. never had a problem before on OG EVO 4G, G-Nex, Nexus 5. is this bad? -
Flents: Wipe'n Clear Eyeglass Lens Cleaner, 8 Oz
Ingredients:
Water, Isopropyl Alcohol And Detergent. Aqua, Alcohol Isopropilico Y Detergente.
http://www.walmart.com/ip/Flents-Wipe-n-Clear-Eyeglass-Lens-Cleaner-8-Oz/10315890
ddslee said:
I found the same problem at the top right corner.
Got RMA from Google.
Click to expand...
Click to collapse
Are you going to have to send your phone in first? I want to RMA mine but can't go without a device for a week.
Domenator said:
Are you going to have to send your phone in first? I want to RMA mine but can't go without a device for a week.
Click to expand...
Click to collapse
If you had bought the device direct from Google store then you are never without a phone. The general process is Google sends the replacement phone out to you and then you send your current phone back after receiving the replacement phone. So yeah, you are never without a phone.
EDIT: Just a note: Google supplies all postage. It doesn't cost you anything. They only pre-charge you for the full cost replacement phone but never really take the money. The charge is dismissed and money is returned back into your account after Google receives your old (RMA) phone. Google will explain everything to you anyway once you contact them and request RMA.
bysleeper said:
If you had bought the device direct from Google store then you are never without a phone. The general process is Google sends the replacement phone out to you and then you send your current phone back after receiving the replacement phone. So yeah, you are never without a phone.
EDIT: Just a note: Google supplies all postage. It doesn't cost you anything. They only pre-charge you for the full cost replacement phone but never really take the money. The charge is dismissed and money is returned back into your account after Google receives your old (RMA) phone. Google will explain everything to you anyway once you contact them and request RMA.
Click to expand...
Click to collapse
Wow checkout this conversation I just had with a Google rep:
Conor D. 11:19 AM
I understand.
At this time, we don't really have any troubleshooting steps for this issue. However, if you are still within your 15 day return period, you can always return this phone and place a new order if you wish.
me 11:23 AM
There is no way to get an exchange so I do not have to wait a long time to get a new phone?
Conor D. 11:24 AM
At this time, there is no replacement process for finger print issue. If you do not wish to return your phone, I would recommend looking into a screen protector for this phone.
How did you guys get Google to exchange it? Maybe I should try calling.
Gekko2 said:
i use a lens microfiber cloth and this lens cleaner to clean my phone displays. i spray the cloth never the screen. never had a problem before on OG EVO 4G, G-Nex, Nexus 5. is this bad? -
Flents: Wipe'n Clear Eyeglass Lens Cleaner, 8 Oz
Ingredients:
Water, Isopropyl Alcohol And Detergent. Aqua, Alcohol Isopropilico Y Detergente.
Click to expand...
Click to collapse
How do I clean my smartphone's screen and should I mind its oleophobic layer?
Yes, you should. It is not recommended to use any alcohol-based solutions when cleaning a capacitive touchscreen, neither is it a good idea to apply common household detergents, even if it's stated that they can be used for computer and / or TV screens. The aggressive compounds in such cleaners can easily wipe off the oleophobic coat and leave your glass “naked”.
Cleaning your mobile device's glass should generally be done with just a soft, cotton rag. In extreme cases, water-based solvents should do the trick – cleaners that are specifically designed for touchscreens can be bought at various outlets, just make sure to check the ingredients, as many manufacturers will feel no remorse in stamping an alcohol-based detergent as mobile-friendly. Also, applying the detergent to the rag, rather than spraying it directly on the screen, is a good idea.
Source : Phonearena
Clearly the spray you use is alcohol based, which i personally would never use.
Domenator said:
Wow checkout this conversation I just had with a Google rep:
Conor D. 11:19 AM
I understand.
At this time, we don't really have any troubleshooting steps for this issue. However, if you are still within your 15 day return period, you can always return this phone and place a new order if you wish.
me 11:23 AM
There is no way to get an exchange so I do not have to wait a long time to get a new phone?
Conor D. 11:24 AM
At this time, there is no replacement process for finger print issue. If you do not wish to return your phone, I would recommend looking into a screen protector for this phone.
How did you guys get Google to exchange it? Maybe I should try calling.
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I just called because of this issue, plus I told them about the top speaker being louder, my backplate being uneven, and the scratches it shipped with. My coating is so bad, it makes the person's phone who supplied those pictures not look so bad. They won't issue me an RMA, only an exchange. So the phone has to be returned within 7 days of them sending the e-mail for the exchange., and I don't even know when the replacement would get here. Says leaves warehouse in 2-3 weeks. Not happy with Google right now.
I can't figure out how to access their chat support. It just keeps looping to help articles when I click it. Mind telling me how?