Hi,
after having several missed calls going straight to my answering machine on my new HTC Hero. I was getting a bit paranoiac, so I've decided to test in/out calls.
Basically, 90 of my incoming calls were going straight to my answering machine. Out-call were about 30% KO
After several tests, to make sure there was a problem, I've decided to request for support from HTC.
Support told me that I should shut the 3g connection every time I would want to receive a call .
So I tried and Bingo, if 3G is activated, I get 10% of the calls, if I deactivate it 90% success.
So you'll say, I should be happy? Right? Wrong!
The main use of that kind of phone is to have a data integration, otherwise I would have kept my old nokia from 10 years ago..
Here basically, if I follow HTC idea, I should keep the 3g closed, sometime, I should switch it on to get my mails, thanks to the non true push capacities (ok this one is not htc) then wait for the sync, maybe force it , get my mails, and then, shut 3g back and pray that no Über important call would have been done.
Well that plain sucks!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
works fine on mine....i suggest you are on a ****e network, or on only 2G where you are. that's what usually causes this.
I guess they suggested this because it sounds like your network hasn't figured out how to route calls properly on their network when data is active, and they dump it straight to voicemail when there is a data connection active.
not the phone's fault, the phone won't even know that the call has been missed, the network simply does not route the call through and sends it to voicemail instead.
i had this on O2 a while ago. went to t-mobile (who knew how to set up their network properly for data) and never had this issue since when i am on 3G coverage. if i'm on 2G signal and have active data then yes, i miss calls. but that's how 2G networks operate.
it's truly shocking how many networks out there have absolutely no idea how to set up their networks properly for data!
Well I wish it would be that, my signal goes from -63 dbm 25 asu(80% of the time) to -81 dbm 16 asu.
Just after my post, I called one of my friend working in carrier terminal validation.
What he told me was, 2 options:
- Same bug was on the htc cruise, bug got corrected after a fw update.
- Some of my carrier radio are buggy and 3g goes over gsm.(SFR/VOdaphone France)
I bet for the first option since I had the problem in various places since I didn't want to ask support for nothing and get busted for a " feeling and not facts" (did the test in 3 differend location 80 tests in total(I used to be a tester....).
I will update the topic if I get news about it
nmuncer said:
!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
Click to expand...
Click to collapse
You shouldn't accept it - but most people don't have this issue!
It's unlikely to be a "bug" per se, because otherwise it would be endemic behaviour, so it's either:
1. Your physical device (get it changed!)
2. Your network.
In addition, just an FYI in case you've got the new Sprint Hero, but most CDMA networks (including Sprint) do not support simultaneous voice and data. I've no idea what happens in practice on Sprint, but I'd imagine if you were actively using data your voice calls would get diverted to voicemail unless Sprint automatically suspends data when a voice call is pending.
Regards,
Dave
You're on SFR?
OUCH!!!!
Sounds like you have a nice strong signal, but is it 2G or 3G? (do you see a G, E 3G or H at the top of the screen?
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
And yes, there were a few issues with the P3300 and the cruise, but they were mainly on Bouygues, not so much on SFR.
There's nothing known of on the hero, and as SFR sell the Magic, i would have thought they would have ironed out any issues already...
Hi,
I'm mostly in HSDPA or 3G.
I still have contacts with people at SFR (used to work there till recently) they might share a bit of info.
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
rhedgehog said:
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
...
Click to expand...
Click to collapse
Regarding this and your suggestion that 2g and data will result in missed calls, Can you suggest how to avoid this happening? I live and work in the country and only have 2g, so have found quite often people have mentioned my phone not even ringing- straight to answer phone. This explains it.
Nice to know, but annoying if I can't solve it- I run a business and my phone is very important.
Cheers,
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
i have sprint as well and when someone calls you when youre running hybrid, you should not miss calls. you will get disconnected from the internet when someone is calling though
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
Hi, I'm on hybrid
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
If you use AnyCut, you can create a short cut by selecting:
New Shortcut->Activity->Phone info
This will create a shortcut on your homescreen which beings up a hidden "engineering" screen on which you'll find an drop down for "Set preferred network type" where you can select WCDMA only.
Regards,
Dave
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
rhedgehog said:
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
Click to expand...
Click to collapse
holy monkey! im going to try this!!! do i have to di it everytime i turn the phone of or is it permanent?
orouborus said:
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
Click to expand...
Click to collapse
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
tsekh501 said:
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
Click to expand...
Click to collapse
true true. i usually charge my phone everynight though. problem that i have with 2g is that i cant send and recieve mms and yeah data connection is slow. in our place 3g signal is ok. i also lock my topaz for wcdma only. but it is ok that it switches to 2g in low signal areas.
Thanks!
You actually use mms?
Wow, they do exist.
barryallott said:
You actually use mms?
Wow, they do exist.
Click to expand...
Click to collapse
yeah... mms is great. i use it to send items that i wish to purchase etc.
What NOM1 Networks are there in the UK? I only get 2g in my area (booo) and could do with an operator that works right. T-Mobile forums suggest they still have an issue
Hi
I've checked it with Hero running in PlusGSM in Poland.
Regardless if I select 2G/3G or even "WCDMA preffered/GSM Only/WCDMA only" setting the phone is not available for incoming voice calls during data transfer. Every time when I start internet connection (example: SSH session) I'm not available for incoming calls. At this site I do have both strong 2G and strong 3G networks.
I would like to mention that a few days ago I've swapped Samsung SGH-i600 (WinMo 6.0) for HTC Hero - so I'm using the same SIM card in the same network and the same place. SHG-I600 was able to perform both data transfer (on 2G) and voice (on 3G) on the same time. HTC Hero is not...
I wonder if this is 'feature by design' or a bug in software?
I got an email while on a call without wifi. I'm in dallas. Anyone else getting data and voice now?
Has been possible since the beginning of time as long as you are on 3G
I concur. ↑
Sent from my Nexus One using XDA App
Really? I've never been able to do that until recently.
Usually when I'd start a call I'd lose the 3G icon and if I received email while in call it wouldn't show up until after I hung up.
Couldn't mess with data without wifi.
Used to do this on my cliq and G1 as well...
Odd.
Also been doing both (on TMob 3G) since February...
Any gsm phone can do that, but it is impossible for cdma
Your phone may have been set to WCDMA only up until now.
chalk that up as a win for GSM and a lose for CDMA
JCopernicus said:
Your phone may have been set to WCDMA only up until now.
Click to expand...
Click to collapse
WCDMA is 3G, it has nothing to do with CDMA
In a weak 3G signal area, the phone usually does a handover and transfers the call to the GSM network when the 3G signal falls under some threshold, and GSM doesn't support simultaneous voice and data (icon disappears while on a call)
maybe you have better 3G coverage now and your nexus doesn't need to go the GSM route
I've noticed problems with using data and voice together too. What seems to happen is that it works ok at first, but the instant you lose 3G it never comes back until the call is over, no matter how good your signal. Very frustrating when trying to use your data while on a long call.
Both AT&T and T-Mobile (as can any GSM carrier worldwide) can do voice and data at the same time as long as your phone has a "3G" connection visible while on the phone call. This has always been possible.
What you may see happen is that if you wrap your hands around the bottom of the phone during a call, the signal may drop to "E" or Edge. You can't use data and voice at the same time if your phone is on Edge.
To alleviate this, use a wired or Bluetooth headset, or hold the phone with your fingers rather than your whole palm.
Paul22000 said:
What you may see happen is that if you wrap your hands around the bottom of the phone during a call, the signal may drop to "E" or Edge. You can't use data and voice at the same time if your phone is on Edge.
Click to expand...
Click to collapse
Have you ever seen my problem where once the signal drops to Edge it will never go back to 3G? It doesn't seem like normal behavior to me but it seems to always happen when I need my data during the call. I've been stuck on multi-hour calls where my phone refused to go back to 3G almost from the beginning, and then the second I hang up the phone goes right back to a 3G signal with full bars again. Very frustrating!
pfmiller said:
I've noticed problems with using data and voice together too. What seems to happen is that it works ok at first, but the instant you lose 3G it never comes back until the call is over, no matter how good your signal. Very frustrating when trying to use your data while on a long call.
Click to expand...
Click to collapse
the ATT 3G network is not setup to do handoffs from gsm back to 3g. it currently will ONLY handoff from 3G to gsm during a call, and if you are still on your call, it will not switch back until you hang up. in the future this can be enabled both ways. tmobile apparently is setup the same way for now. so you're experience is normal until they reconfigure their network.
Actually it depends on the phone hardware. It IS possible to use GPRS and voice as well if the hardware supports it, its not only something available on 3G/UMTS/WCDMA. There is a pretty even split between class A and class B phones these days, you should look up the specs of the phone you're using.
Nearly all 3G devices allow you to use data and voice together since it isnt timeslot based and so voice and data is logically split and not time divided. This means you dont need specially designed hardware to do it, just the processing power to do it.
Class A
Can be connected to GPRS service and GSM service (voice, SMS), using both at the same time.
Class B
Can be connected to GPRS service and GSM service (voice, SMS), but using only one or the other at a given time. During GSM service (voice call or SMS), GPRS service is suspended, and then resumed automatically after the GSM service (voice call or SMS) has concluded.
Class C
Are connected to either GPRS service or GSM service (voice, SMS). Must be switched manually between one or the other service.
@kam187, thanks for that. I've been with T-Mobile since they were Voicestream, about 10 years now. And I thought I was making voice and data connections with my Nokia phone years ago, before their 3G rollout.
Here is the last phone I used before going the G1 route.
http://www.gsmarena.com/nokia_e61-1322.php
Yep E61 is on nokia's list of Class A devices:
http://wiki.forum.nokia.com/index.p...s_supporting_GPRS_Class_A_(Dual_Transfer_Mode)
I noticed when i am on a phone call, the E or H(aka data tmobile data) turns off while i am in the call and disappears. Then comes back after i end the call. Does anyone else notice this or know how to make it so it stays on even during a call? Also, when wifi is connected the data service turns off?
First off this is normal when your in a 3bars or less 3G/H area. Your phone will switch 2G while on a call if the 3G signal gets low but it won't switch back until the call is ended. Also on 2G/E you can only do one at time, voice or data. T-Mobile's 2G network is stronger than their current 3G network also.
So if your on a call and the H disappears, this means your phone has switch to 2G/E because your 3G/H signal was low. You won't see E on a call since that would be data and 2G can only do one at a time.
If you want to force 3G/H then goto settings, wireless and networks, mobile networks(I believe) and select WCDMA only under network mode. Please note that if you go into a non 3G/H area you will loose complete signal and your phone won't switch to 2g.
and yes wifi disables mobile data.
Good luck.
ram130 said:
First off this is normal when your in a 3bars or less 3G/H area. Your phone will switch 2G while on a call if the 3G signal gets low but it won't switch back until the call is ended. Also on 2G/E you can only do one at time, voice or data. T-Mobile's 2G network is stronger than their current 3G network also.
So if your on a call and the H disappears, this means your phone has switch to 2G/E because your 3G/H signal was low. You won't see E on a call since that would be data and 2G can only do one at a time.
If you want to force 3G/H then goto settings, wireless and networks, mobile networks(I believe) and select WCDMA only under network mode. Please note that if you go into a non 3G/H area you will loose complete signal and your phone won't switch to 2g.
and yes wifi disables mobile data.
Good luck.
Click to expand...
Click to collapse
Okay that makes sense because i only get edge/2g service in my house. Thanks for the response!
I'm running CM7 7.1-RC1 (and earlier nightlies). In Settings, under Wireless & network settings, Mobile networks, Network Operators, I selected the one available where I currently am ("ROAMING"). I got the R above the cellular signal strength bars. Below the quick action icons when I swipe down Notifications is "ROAMING".
Now I want to turn off (voice) roaming but can't figure out how to do that. I don't want to pay roaming costs (any idea if T-Mobile will charge roaming costs? I want to be able to control it regardless.). Also, is there a way to turn off the cellular radio but leave GPS and WiFi on?
I'm not talking about data roaming, but in the Mobile network settings I have everything unchecked (Data enabled, International data roaming, National data roaming, Use only 2G networks).
In Notifications is a bang in a triangle "International data roaming" and "You have lost data connectitivity because..." (I can't read it all, tapping doesn't show anything making the notification a bit useless).
Under APNs I have the choice between Simple and T-Mobile US, the later is chosen.
When WiFi calling is active, the radio strength shows just gray bars (no x, no R). Of course that is only good if I'm at the hotel!
Airplane mode isn't a good option, but thanks for suggesting it.
excarnate said:
...any idea if T-Mobile will charge roaming costs?
Click to expand...
Click to collapse
I finally got through to T-Mobile (40 minutes wait time? They must be preparing for the purchase by AT&T by lowering their standards). The rep (who was OK) had to put me on hold twice and check on things, but eventually he came back and let me know that if there is no T-Mobile service, then there are no roaming fees (note: inside the US for a US customer). So I just have to make sure that T-Mobile is preferred. I hope this helps someone!
All my other previous questions still stand, but add these: How, in CM7, do I make sure that my provider is preferred for voice? For data?
I find these areas a bit weak, which likely is very stock Android, so would I file a feature request against Google or Cyanogen or both? Or maybe someone has (please provide the # or URL!)?
Your phone will always default to the most powerful signal, whether that's with a stock MT4G or one with a custom ROM. T-mobile has no charge for roaming, data or voice, in the US. You're making making a mountain out of a mole hill.
kalel33 said:
Your phone will always default to the most powerful signal, whether that's with a stock MT4G or one with a custom ROM.
Click to expand...
Click to collapse
Although you carefully didn't answer any of my remaining questions, by implication you are saying that I can not have control over the signal. Which doesn't match my experience where it would not choose roaming until selected the first time.
T-mobile has no charge for roaming, data or voice, in the US.
Click to expand...
Click to collapse
Which is what I said in my second post.
You're making making a mountain out of a mole hill.
Click to expand...
Click to collapse
Typically that idiom means you are making a mountain out of mole hill knowing the facts, which I didn't til the time of my second post, so really it sounds to me like an unnwarranted slam.
excarnate said:
Although you carefully didn't answer any of my remaining questions, by implication you are saying that I can not have control over the signal. Which doesn't match my experience where it would not choose roaming until selected the first time.
Click to expand...
Click to collapse
Alright, I'll answer them. You asked how you can set to not roam on voice or data. Voice, there is no way to keep it from roaming. You can go in and do a manual network selection, but the next time it comes to a roaming tower that has a more powerful signal then it will jump to it. On the data, you can only tell the phone to not roam on other's towers but you cannot set it to where it always chooses a lower signal T-mobile tower over a stronger signal roaming tower. Which means that if you set it to not roam on data then if your phone connects up the stronger signal that happens to be a roaming partner then you won't get any data connection, even if there is a T-mobile tower available. The phone just chooses the strongest symbol.