[Q] [Solved] Exchange 2010 and ActiveSync on Hero 2.1? - Hero, G2 Touch General

Hi,
I've just installed an Exchange 2010 in our internal environment and can not set up ActiveSync from a HTC Hero.
My Hero is updated with the latest version from HTC.
It works if I install a Third-party app for example RoadSync or touchviz and the testexchangeconnectivity site goes through without any warnings. We have a real SSL-certificate no self-signed.
I asked a question on HTC.com and got the following response:
"Thank you for Contacting HTC.
The Issues May occour because "Exchange 2010 Is Not officially compatible with our products yet, so if you wish to sync to an exchange server successfully I Will Have to Recommend That You use an EARLIER version of Exchange."
I Asked then if it applies to all Androidphones from HTC and then received this reply:
"Unfortunately yes, this involves all of our products though Windows Mobile devices had more success with Exchange 2010 Than Android."
I Can not find a solution to this. I have tested native Android Mail.apk and it works to sync but not the calendar, which means that it still sucks.
I have now tested to root my phone anf installed a different ROM:
"[ROM] FROYO_2.2_elelinux_v2.1 [ROM] Updated 2010-10-07"
But it did not work either. Does anyone know if there is any good Froyo ROM with HTC mailapp for HERO?
This issue is because the HTC mailapp do not follow the standard for ActiveSync devices against Exchange 2010 SP1.
Do someone have a solution/workaround for this?

Some problem here. Tried 6 or 7 different ROMs and Android versions without succes.

Sorry I forgot to update this thread that I solved it on my server/phones! Perhaps not the most elegant solution but it works as a workaround until HTC fixed the mailclient, or our old phones dies..
What you must do is to delete the Default ActiveSyncMailboxPolicy on the server.
Run this on the server: Remove-ActiveSyncMailboxPolicy -id Default
Then i think you can create a new ActiveSyncMailboxPolicy and assign those users who have phones that support Exchange 2010. I have not because i only have HTCs now.
//Johan

Related

Exchange functionality on Cyanogen?

Hi, I recently switched from MyHero to Cyanogen and am really starting to miss the Exchange functionality I had in MyHero. After configuring my works exchange server it would sync mails, contacts and calendar events.. extremely useful!
Now on Cyanogen I have "Work Email" which lets me check the mail on my works exchange server, but it;s kind of annoying as it's a different mail client, plus it doesn't sync contacts and calendar events.
Anyone know if I can get the exchange functionality from MyHero in Cyanogen?
Thanks!
Just got to work, a collegue has a HTC Dream which apparently has the full exchange funcionality.
How does my HTC Magic with a newever version of Android (and improvements by Cyanogen) have a crappier mail client than him? It makes no sense.
Please tell me how to get the full mail functionality I'm supposed to have
Just found out Cyanogen doesn't use the HTC Framework because it's not open source. Understandable but for me it's a deal breaker..
I'm starting to look for a new ROM..
I'm curious too about what ROMs offer full exchange functionality. So far, I've been using Hotweiss' Hofo ROMS, but those are 32a only.
mr_raider said:
I'm curious too about what ROMs offer full exchange functionality. So far, I've been using Hotweiss' Hofo ROMS, but those are 32a only.
Click to expand...
Click to collapse
It depends on what you mean by "full exchange functionality". There are many ROMs with Microsoft ActiveSync support. I have been most satisfied with the HTC Mail client running under Sense UI. I have an HTC Magic 32A device. I am currently using GyD 2.11. The HTC Mail client works brilliantly. Email, contacts, and calendar events sync. It is reported that 1.5 and 1.6 don't fully support the extra security layers on Exchange. Unless your company requires PIN lock/remote wipe, you can most likely use any 1.5 ROM to connect. Again, I have been most happy with the HTC Mail clients running under 1.5 cupcake builds.
You will not gain anything additional for work email if you've already been using Hofo Sense UI ROM. Hofo, GyD, MyHero, Mlign - they all have Exchange ActiveSync.

Touchdown with zarafa (exchange server)

After destroying my HD2 accidentally I received a Streak after claiming for a replacement (gold insurance). I was running Android on the HD2.
Disappointed to find it's only Android 1.6, I understood it came with 2.1 installed with a Froyo update imminent.
It's very important to me that I have my contacts, email and calendar syncing with my zarafa server (hosted on my website and managed by me).
It was a real downer to find activesync is not enabled on the Streak but at least there was touchdown to use for a trial period.
I filled in the correct details but no matter what I did Touchdown couldn't connect with my server, I kept getting an error (from "Refresh Activesync Settings") something about Policies and an error ":200" (I think as the problem is now resolved).
I could find the odd thing about this error after googling it, but no reports of fixing the problem.
After many hours of searching I decided to update my zarafa installation to see if that fixed the problem (I'm running 4.20) but before that I thought I'll upgrade z-push (easy bits first).
One upgrade of Z-push later, and a restart of zarafa and touchdown works a treat (contacts not showing up in the phone's main contacts but I assume that's just a setting).
In a nutshell if you get this error and youre using z-push try using 1.4.2 as that's what fixed it for me.
Hopefully this will help someone.
For me I had to set "loose-provisioning" to true for it to work with Touchdown.
But you should really think about upgrading Zarafa as there were several enhancement regarding Z-Push.
But you should really think about upgrading Zarafa as there were several enhancement regarding Z-Push.
Click to expand...
Click to collapse
Probably, but the version I'm running offers everything I need and I'm a big believer in if it ain't broke don't fix it .
I do know my version works fine with Froyo.
Having said all that I also like to tinker, and just backed up the db so maybe I'll have a shot at upgrading next week.

[Q] Syncing more than 1 Exchange Account on HD2 with Android

Sorry, I had posted this question earlier today in the HD2 Q&A forum (not here):
Hello all:
I have 2 exchange accounts at work that I need to get on my phone. From what I have seen in the Android ROMs that I have tried (3 so far), I cannot configure more than 1 Exchange account in Mail. Is this a general limitation, am I missing the way to do it, or is there a ROM out there that allows for this. I don't think it is a FroYo limitation, since I have my 2 exchange accounts configured and syncing on my Dell Streak.
Thanks in advance for any help.
Fernando
Go through my topics I posted an old email.apk that works on sense build for exchange. The stock email.apk is known to have problems with some security policies (like windows live). Which this apk supposed allows. (works with ny hotmail when no other will on exchange)
Sent from my Mytouch HD2

[DISCUSSION] Exchange 2010 Sync issues

It appears the Desire Z is suffering from the same issue that the DHD had here - http://forum.xda-developers.com/showthread.php?t=797733 .
It has since been fixed on the HD.... c'mon HTC, release an OTA update already!
Anyone else experiencing this?
Otherwise, fab phone...
I'm suddenly glad my work uses Exchange 2007
blk_jack said:
I'm suddenly glad my work uses Exchange 2007
Click to expand...
Click to collapse
exchange 2003 for me.... no issues.
fatality88 said:
It appears the Desire Z is suffering from the same issue that the DHD had here - http://forum.xda-developers.com/showthread.php?t=797733 .
It has since been fixed on the HD.... c'mon HTC, release an OTA update already!
Anyone else experiencing this?
Otherwise, fab phone...
Click to expand...
Click to collapse
What client are you using? the touchdown client works very well...... the Z is the 2nd android device I am using touchdown on.
CarlGalgano said:
What client are you using? the touchdown client works very well...... the Z is the 2nd android device I am using touchdown on.
Click to expand...
Click to collapse
Yeah, Touchdown works fine but HTC mail (built in ActiveSync) blends the calendar and contacts into Sense so well... just have to wait I suppose...
I'm using HTC Sense's mail client with Exchange 2010 and all is fine?!
fatality88 said:
Yeah, Touchdown works fine but HTC mail (built in ActiveSync) blends the calendar and contacts into Sense so well... just have to wait I suppose...
Click to expand...
Click to collapse
htc's sense client does look pretty nice, but i use touchdown's alert rules quite a bit (ie if a server goes down play a sound until i pick up the device and do something).
zappoo said:
I'm using HTC Sense's mail client with Exchange 2010 and all is fine?!
Click to expand...
Click to collapse
Have you tried to send an email? (It look like it sends but doesn't actually go anywhere)
Have you tried to open any attachments?
Damn. You are right. Can't send mail. So still no fix?!
So i have a work-around after reading the above and other forums.
i turned off "Exchange" sync in my phone for email – left it on for calendar as i like the HTC calendar widget.
Then installed this stock email APK
http://denness.net/Email.apk
Then set it up to sync JUST email..
Then changed the "Mail" (HTC) icon on my home sceren to the "Email" (Stock android) icon.
Now all works well.
The HTC mail app is a BIT nicer – but not by much. The stock app is pretty good too.
So until HTC release an OTA update for this problem (like they have for HTC Desire HD), the above is a reasonably good work-around.
Wonder if we should contact HTC to tell them? Or will they issue an update soon enough?
When using the HTC app, the EAS version reported by webmail is 14.
When using the stock android app, the EAS version is 12.
zappoo said:
So i have a work-around after reading the above and other forums.
i turned off "Exchange" sync in my phone for email – left it on for calendar as i like the HTC calendar widget.
Then installed this stock email APK
http://denness.net/Email.apk
Then set it up to sync JUST email..
Then changed the "Mail" (HTC) icon on my home sceren to the "Email" (Stock android) icon.
Now all works well.
The HTC mail app is a BIT nicer – but not by much. The stock app is pretty good too.
So until HTC release an OTA update for this problem (like they have for HTC Desire HD), the above is a reasonably good work-around.
Wonder if we should contact HTC to tell them? Or will they issue an update soon enough?
When using the HTC app, the EAS version reported by webmail is 14.
When using the stock android app, the EAS version is 12.
Click to expand...
Click to collapse
I've just set up an IMAP account for the time being...
might drop HTC an email today if I get bored @ work - can't hurt.
Can you set up an Exchange account as IMAP? What do you "lose" this way?
I guess it won't fix the issue of not browsing the corporate address book right?
zappoo said:
Can you set up an Exchange account as IMAP? What do you "lose" this way?
I guess it won't fix the issue of not browsing the corporate address book right?
Click to expand...
Click to collapse
You just need IMAP enabled on the server.
Of course this only does mail, but you can still sync your contacts/calendar with activesync(just not the mail).
You can't seem to update contacts on the phone either (but I can live with that until they fix it).
Calendar syncs both ways ok (from what I can see).
and unfortunately no, you can't browse the corporate address book...
Questions about Sense Exchange client features
I can not find them anywhere!!
HTML emails? (I'm on exchange 2007)
Contact and Calendar categories
Contact and Calendar category color (label)
Email Move to folder?
Server search
Many thanks.
vittogn said:
I can not find them anywhere!!
HTML emails? (I'm on exchange 2007)
Contact and Calendar categories
Contact and Calendar category color (label)
Email Move to folder?
Server search
Many thanks.
Click to expand...
Click to collapse
I see you are coming from Windows Mobile (looking at your previous phones).
Not all ActiveSync options are available in Android...
Did anyone contact HTC re the HTC mail app not working with Exchange 2010?
Seems strange that HTC issued an update to the HTC Desire HD OTA to fix this (they changed the version of ActiveSync (AES) from 14 back to 12).. but not yet for the Desire Z??
zappoo said:
Did anyone contact HTC re the HTC mail app not working with Exchange 2010?
Seems strange that HTC issued an update to the HTC Desire HD OTA to fix this (they changed the version of ActiveSync (AES) from 14 back to 12).. but not yet for the Desire Z??
Click to expand...
Click to collapse
I dropped HTC a support request through their web page yesterday, referring to the Desire HD fix etc. Haven't heard anything back yet (not holding my breath).
Suggest you do the same - the more people complaining, the more likely they are to fix it...
I've also done the same.. let's see what happens!
Desire Z in combination with Exchange 2010 OWA EAS Policy
We have the same issue here at my work.
We ordered 45 HTC Desire Z phones, and me and my colleagues are one of the lucky ones to get a new business phone
We have a Microsoft Exchange 2010 Mailserver with ActiveSync OWA email services enabled. We make use of the Activesync EAS Policy (EAS14?) that enables Remote Wipe, requires user to set a system pin (simple pin) and uses phone encryption.
Now on all other HTC phones (HD2, Desire standard, Touch Pro 2) we have no problems using this phone and exchange 2010 with policy combination.
The HTC Desire Z has some other Email client that cannot handle this Policy..
Tuesday i contacted HTC Benelux (NL) but the problem was not yet known there.. i believe the combination of the Desire Z with Exchange 2010 and a EAS policy is quite unique, so worldwide there are not a lot of users that have problems i think..
HTC is still investigating on my Incident, and they are now using a test account on my Exchange OWA. I really hope they bring out a fix soon.. i'm not about to change my Policy settings, and licensing 45 phones with Nitrodesk Touchdown is not really part of the plan..
Good that HTC are investigating. You should mention to them that the HTC Desire HD had identical problems and HTC issued an over-the-air (OTA) update that fixed it - by changing the EAS policy back to version 12..
PLease keep us informed!!

[Q] SMS Sync Android Gingerbread

Hi,
in the new Rom (Android 2.3.3) for Samsung Galaxy S I9000 is it possible to use the SMS Sync Function for Microsoft Exchange 2010.
In the HD2 Rom´s I can´t found this Function.
Is this Function integrated by Samsung or is it just not build in?
Thanks.
Are you sure about this ? I can only see Contacts, Calendar and Tasks as sync options on the Account settings even though I was asked about SMS sync in the account setup.
If anything, I think it will be an Android function not specific to Samsung phones =)
I´m absolutely sure.
This feature isn´t available in any HTC mobile phone.
Galaxy S2 / S, this feature is available.
HTC HD2 and HTC Sensation is this Feature not available.
only if your exchange service is configured (by admin) to do text syncing..text syncing is available frm exchange server 2010 on wards
I have an Exchange 2010 server at my disposal. I'm currently using Windows Mobile 6.5 where die feature is working. I'm considering to switch to Android eventually, but I'd like to have that feature. As I refure to spend multiple hundred bucks to buy a new phone (my HD2's hardware is still totally sufficient for most OSs) it would be nice to know if this is an Android or Samsung feature.
I was kind of astonished as I connected a friend's Samsung Android phone to my Exchange and got the possiblity to sync text messages.
An inquiry at Samsung was doomed to fail as the lady in 1st level support didn't even understand my question, let alone was she able to forward it to another support level.
So no progress there.
Does anyone have new information?

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