Related
As I can't seem to find ANY help on the Cingular forums I figured I would see if anyone here knows whats going on or if there is anyway to get my phone working again.
Basically it all boils down to this..
I don't get voice or data when a 3G network is available. It will connect, then say "No Service" moments later.
The phone works fine when no 3G network is avalable.
Again, everything was working great on the 3G network (Voice and Data) until Sunday, May 20th. Everyone I have talked to keep saying there where no changes.. but there was.
Click to expand...
Click to collapse
If you feel so inclined to help me out or want more of the story and details. You can view the Cingular forum post here: http://forums.cingular.com/cng/board/message?board.id=cingular&thread.id=41937
I am not the only one with this problem but I sure feel like the only one.
Thanks
They've been changing the cell sites from Cingular to AT&T; given the old SIM and their complete disdain for Blue customers, I'd bet that's the problem.. Just go on the Smartphone Data plan for $20 and you'll save $5/mo.
The only Data plan I can get is mMode, which is great because I get it at $24.99 for Unlimited use.
The problem is I get "No Service" (Voice + Data) on the phone when in a 3G enabled area.
I'm a "blue" sim holder on a HTC branded TyTN with a legacy mmode unlimited plan (out of contract) running Dutty Premium in downtown Chicago and I've got 3G as we speak from a tower calling itself AT&T. Moreover my connection is not using the wap or ip settings: that is I have created a connection that has all the fields (except for the connection name) blank. Granted I can't access the oh so important Cingular video but that stuff is crap anyway (highlights of the Sopranos...wowwee). What I can do is VPN (Cisco IPSec and Windows PPTP), Remote Desktop, pull email, full browsing on PIE or Opera and 128 kbit MP3 streaming.
Occasionally I have had to reset my device (mostly since upgrading from 1.38) because I have lost all connectivity (phone and data) despite showing 2 or 3 bars of signal. My suggestion: create a new connection that's blank and but first try a reset (if you haven't already). You might want to think about trying a new Radio ROM as well.
Thanks! Glad to hear it is working for you. (Means it should be for me!)
My towers still however are "Cingular". But of course that shouldn't matter at all.
I guess I could try a custom ROM and do the update to WM6. ( If I can't get anywhere with tech support or customer service. They are supposed to be calling me back later today.)
Just using the latest official at&t ROM currently.
They just called me back assuring me it should be working and that they have a case open. The engineer I was talking with said that both he and his supervisor plan on watching as case they are curious about the outcome as well.
At least I feel better now knowing that it "should" be working for sure.
It's also nice to hear that upper management in the engineering department as well as tech support want to see what happens as well.
okay, heres the issue. I've comfirmed many times that the data plan in canada from rogers/fido works with all wm devices. however, there seems to be a problem for shift to pick it up. any advice would help. i'm just asking on behalf of someone and plus, since i'm looking to get shift myself, would be nice to have this resolved. i think only the vista side is having trouble picking up the 3G network. anyone have the same problem or have already fixed it?
Follow Up
Hello Cheapjing,
Early this morning I spent 2 hours on phone with HTC to resolve the issue of Fido connection not working with HTC Shift on Vista side.
I was able to get a connection for 30 min, when I tried again today after Vista hibernated, I could not get the connection back.
I again spent 1 hour with HTC tech support, still no connection. HTC agrees I have right Fido settings, still cannot find solution.
I have read all the postings on XDA Developers and have tried all the info suggested:
using high performance battery mode and/or AC power
disabling weather and active sync to update automatically
reset snapview
connecting and disconnecting the modem
not using modem on/off in connection manager like HTC advises in manual
HTC did suggest that Fido may not support modem tethering, if this is the case, why did it work for 30 min.
I am in area with GPRS and EDGE, still should connect, runs very well in Snapview, connects to exchange server and gmail.
I will call Fido tomorrow and ask about tethering, my concern is their customer support do not allow customers access to technical support, they are becoming just like Rogers, crappy customer service.
If they do charge extra or do not support tethering, Fido has lost a new customer!!!
Tethering
Hi All,
I feel like I been taking a very long and challenging adventure with Fido.
After speaking to 2 customer support people and retention, I do have 100% assurance that Fido does support tethering and does not charge extra (I have 3 other customer service people advise me they do incl one supervisor)
Now, how can I get it to work, have 10 more days before 1st 15 days are up and I can cancel.
Dave
that seems odd. as far as i know it should work with no extra charge. i'm sure the best way to figure out is to call billing department or any department just be like, i'm calling wondering if i'm going over my minutes/data usage. that should pull up if there are extra charges on tethering. I'm 100% sure that there shouldnt be charges or they wouldnt have to charge that much for a data plan. If that was the case then they could have easily charge $20 and advoid having telus and bell stealing their customers.
well, with all aside, i just hope someone from this forum can help you to fix the problem with the 3g connection.
Data Plans
I think the Fido outsourced customer support has no clue what is offered and what is not included.
Once I spoke to Fido retention and he could verify that data plan included tethering, he was 100% certain after speaking to his technical support team.
I am guessing the outsourced team advise customers anytime it is not a Fido supported phone, nothing will work!!
As far as getting Fido running on Shift under Vista, I have waited 2 days for HTC Shift team to get back to me.
My last resort is hard reset of both snapview and Vista and start again.
I have 7 days from this Thursday to have Fido 3G working on Vista, if not, I will cancel Fido service.
Ever since I received this device, 3G was flakey on Vista even with AT&T in US.
Dave
Update
I think I have resolved the issue.
I liberated my Shift last week at same time I was trying to get Fido connection to work.
Part of the liberation process is a USB Tool that connects Snapview to Vista.
Once I enabled the tool, and made sure Internet Connection sharing was working, the Fido connection seems to work.
I will test today, if this works well, I am happy camper.
Dave
So I just wanted to post on my information..
I have a HTC TyTN II on Fido with tethered always on data/exchange push
i just got my HTC Shift, which I have on Rogers...
TyTN II running for about 6 months, NO issues with data, always on never any issues..
ive been using my shift for the past 6 hours HARDCORE and havn't had any issues with Rogers..
ONE funky thing I did know with the HTC Shift, is that with autoconfiguration it configures a proxy server... I have NO idea whos this is, or where its going but this could be causing issues...
only reason why i noticed it is cuz I had to configure my vpn.com apn to access my VPN server...
One more thing I want to add, is that I am ALWAYS usually on HSDPA.. I have coverage everywhere in my city...
rarely when im out of the city with low HSDPA coverage, it jumps back and forth... those are the only times Ive had issues with my TyTN II....
Wont even bother using internet when im in a "backandforth" zone...
great to hear that you got it up and running. which brings up another question, since its using wm side as a modem, how is the speed on hspa network? so tempted to get one myself however, still waiting till end of aug to strike some deals with fido
Speed is good, havn't done any tests so I can't come up with numbers, but its definatly usable...
I'm having a few issues with the way they designed the network sharing with the WM side, but thats a topic for another forum...
Performance
I am mainly in EDGE network.
My issues with network connection sharing was after I liberated my Shift.
My only 2 remaining issues are:
increase memory (no solution)
better battery life (waiting for Mugen Battery)
Zharick, did you get the 6GB plan, its a good deal.
Please note I was also able to connect via PDAnet with my Telus Touch, just does not work on Snapview.
Dave
Where are you that you only rock EDGE?
In Calgary, AB, I get pretty much FULL HSDPA coverage everywhere.
Just recently with me getting my shift I just upgraded to the 6GB plan... Lets see how it works out! Those plans are only eledgable to datacards, All my smurfing and dl'ing lately better be under the plan.. I donno if they use IMEIs to check or not...
6GB Data
I signed up for Fido 6GB plan, advised them I am using unlocked Windows Mobile device and they said OK. This plan supports tethering which is what Shift actually does.
I hate Rogers, I know Fido is owned by them, however this was best solution for me.
If I purchased CDMA version of Shift, neither Bell or Telus would allow it on their networks.
I would not pay the heavily marked up Rogers price, you can buy Shift for around $1300 on eBay.
Update
The dog has been shot!!!!!
on my 14th day with Fido, I called to again to make 100% sure tethering was covered after the retention rep told me it was.
Surprise, Surprise, tethering is not included in 6GB plan with Fido.
I sent an email to '[email protected]', according to Fido web site, he is VP Customer Service.
I have canceled the service, I think now my device is liberated, I may be able to use wifi from Vista side to update Snapview side of device.
I will go back to tethering HTC Telus device.
I guess $1,900 ARPU over 3 years is not worth keeping for Fido. Idiots!!!!!
The Fido service was convenient, however, I will not loose any sleep over it.
Cheapjing, if you have purchased the 6GB plan, have in writing that tethering is included in 6GB plan, Fido would not give me any assurances.
I have also emailed the story to Toronto Star, they have lots of horror stories regarding Bell and Rogers, now they can have a Fido horror story!!!!
I am guessing the Shift users in other countries are laughing their a%$es off at how backward Canadian wireless carriers are!!!
Good Luck
What is this about a Fido 6GB plan?
i thought most was 200MB for 100 bucks a month?
lmao, thats your issue right there!
That plan is only available with a 3 year contract, and also you are limited to a fido phone that was sold by fido to take advantage of it..
Thats not even a "real" data plan, its one of those SURF AS MUCH AS YOU WANT kinda thing...
to get your shift working, i suggest signing with rogers (i have 2 fido phones, and also a rogers sim card with a data plan, so thankfully i didn't have to get stuck with fido for my shift)
Rogers actually has a plan of REAL 6G for 100 bucks... Terms are your only aloud to use it with datacards, but thats kinda what rogers thinks cuz u cant pair it with a voice plan, which is fine (until voice gets hax0red)
$100 wow
What a rip off!
if this was for business and I could expense or write off no worries
for personal use I will tether my Telus touch with $15 unlimited data.
$30 [lus a voice plan was a stretch $100 way too much
Zhariak said:
lmao, thats your issue right there!
That plan is only available with a 3 year contract, and also you are limited to a fido phone that was sold by fido to take advantage of it..
Thats not even a "real" data plan, its one of those SURF AS MUCH AS YOU WANT kinda thing...
to get your shift working, i suggest signing with rogers (i have 2 fido phones, and also a rogers sim card with a data plan, so thankfully i didn't have to get stuck with fido for my shift)
Rogers actually has a plan of REAL 6G for 100 bucks... Terms are your only aloud to use it with datacards, but thats kinda what rogers thinks cuz u cant pair it with a voice plan, which is fine (until voice gets hax0red)
Click to expand...
Click to collapse
$100 for a data plan, wow, I think it is a kind of ripoff. All these days I thought carrier providers in US are the biggest rippers, but now I feel they are second only compared to Canadian providers.
Thanks
--Ram--
Update
Even though I am not a Rogers fan, I called Rogers and asked about tethering and 6GB plan, they are OK with it. If you are only using for data, you can get a Manitoba number for $20/month and add the 6GB data.
I hope when the rubber hits the road, this will work.
Dave
Update
The Rogers seem to work well, I have 3G locally now and the modem works well on both Snapview and Vista.
I am having issues with the following:
sync errors with gmail in Snapview
sync error with POP account in Snapview
NewsGator cannot open IE links, getting error that it cannot find IE app which was loaded when I liberated Snapview
Live Search works well (too bad no Canadian content)
IE works well
added Office Mobile
I know that a non-T-Mobile branded HTC Magic will work with the T-Mobile BlackBerry Plan; however, a T-Mobile branded can only work with T-Mobile's google plan.
How can I make the T-Mobile branded myTouch3G to work with T-Mobile Blackberry plan?
I tried to unlocked and rooted the myTouch3G, but still doesn't work with t-mobile blackberry plan. (Every time i start browsing, it will direct me to the data plan upgrade page.)
Can I fresh the Kernel or something to make it work?
Thanks
you know your posting this in the wrong section right?? try the q&a section next time... and as far as i know i dont think its possible.... have you tried flashing a non tmobile rom?? you may want to go check out the g1/dream forum..
sorry about the wrong section posting...
I tried on a non-Tmobile ROM, but still not working... but I just could not find the element that locks up on the T-Mobile branded phones.
Can't be done. T-Mobile knows your imei and sees it everytime you connect to the internet. That is why you get routed to the upgrade page. Short of changing your imei (which is illegal), you'll need to get the google plan.
Ok do this.
Open your blackberry take out the mother board and everythign screena dn all..
Then JAM that **** right into your myrtouch 3G and use about 10-20 slices of tape to hold everything together.
then get another strip of tape and put the battery in and tape it so it holds the everything in place.
Now trn on your blacktouch2G custom and it should work without a problem...
Although its useless you can just say swap your grandfather plan to your mytouch3g as the same price and you will be ok.
death1246 said:
Ok do this.
Open your blackberry take out the mother board and everythign screena dn all..
Then JAM that **** right into your myrtouch 3G and use about 10-20 slices of tape to hold everything together.
then get another strip of tape and put the battery in and tape it so it holds the everything in place.
Now trn on your blacktouch2G custom and it should work without a problem...
Although its useless you can just say swap your grandfather plan to your mytouch3g as the same price and you will be ok.
Click to expand...
Click to collapse
Hysterical.
Blackberry plan
To give you an idea of how tmo's data plans work I'll break it down as I used to work for them. The blackberry plan adds two apn's to your profile on the switch. epc.tmobile.com and tmo.blackberry.net. This also adds a filter on the back end that will only allow a blackberry device to access the internet with this plan. There are two other plans that you can have on your account. Total internet and the android plan. Both of these add identical apn's to your profile on the switch. epc.tmobile.com, internet2.voicestream.com, and wap.voicestream.com. Once again, there will be a filter on the back end. If you try to use an android device with the total internet plan you will be able to browse the internet but not through any of the applications and the market will be out of your reach. The only way that you will get full functionality out of that lovely little phone is to add the appropriate android plan... sorry!
I may be in the minority, but I haven't had any problems with that. I just bought a MyTouch 3G off of craigslist and I currently own a BB 9700 with BIS through T-Mobile. When I bought the phone I popped in my SIM card, registered the phone with my Gmail account, and had no problems browsing the web and utilizing the Android Market. It's been about 3 days since I've been using the Mytouch and I have yet to have had to contact T-Mobile to change my plan.
tediousj said:
I may be in the minority, but I haven't had any problems with that. I just bought a MyTouch 3G off of craigslist and I currently own a BB 9700 with BIS through T-Mobile. When I bought the phone I popped in my SIM card, registered the phone with my Gmail account, and had no problems browsing the web and utilizing the Android Market. It's been about 3 days since I've been using the Mytouch and I have yet to have had to contact T-Mobile to change my plan.
Click to expand...
Click to collapse
you're in the minority. my BIS data plan lasted 3 minutes (enough to get through activation) on the mytouch before i got routed to the upgrade page. stuff still works on wifi though.
just call and change your plan. costs the same unless you've got a grandfathered plan.
Interesting. I switched off the MT3G for the Bold 9700 on the day it came out. Lately I've had an itch to use Android, which I can't due to the plan. Oddly enough, however, when I put my SIM into my TouchPro2 (running Windows Mobile 6.5, of course) I get full internet as if I had the Total Internet package on there. I find that interesting, since there's supposed to be a filter. But I used my TouchPro for 3 days with no issue. I even used WMWifiTether to share the internet off to my iPod touch for Pandora/streaming podcasts. But soon as I put it into my MT3G, I can't get the activation done. I don't even get a short grace period, it's almost instant lock-out. But I can put it back in the TouchPro2 and there's no problem. And back into the BlackBerry and all my emails come in, my messages from BBM (which is the main reason I don't want to switch plans. As soon as u switch plans, your BB account is suspended, so emails to your @tmo.blackberry.net account bounce back, and BBM won't receive any messages, as well as PIN messages just hang in limbo, AFAIK).
SO, what's the deal here, is there an APN setting somewhere, or is it truly IMEI filtering? Would it be possible to plug the MT3G IMEI into the BIS management interface? I would guess not, since the first so many numbers of the IMEI determine the type of device, and they could limit it only to BlackBerry devices.
flamingblue8z said:
Interesting. I switched off the MT3G for the Bold 9700 on the day it came out. Lately I've had an itch to use Android, which I can't due to the plan. Oddly enough, however, when I put my SIM into my TouchPro2 (running Windows Mobile 6.5, of course) I get full internet as if I had the Total Internet package on there. I find that interesting, since there's supposed to be a filter. But I used my TouchPro for 3 days with no issue. I even used WMWifiTether to share the internet off to my iPod touch for Pandora/streaming podcasts. But soon as I put it into my MT3G, I can't get the activation done. I don't even get a short grace period, it's almost instant lock-out. But I can put it back in the TouchPro2 and there's no problem. And back into the BlackBerry and all my emails come in, my messages from BBM (which is the main reason I don't want to switch plans. As soon as u switch plans, your BB account is suspended, so emails to your @tmo.blackberry.net account bounce back, and BBM won't receive any messages, as well as PIN messages just hang in limbo, AFAIK).
SO, what's the deal here, is there an APN setting somewhere, or is it truly IMEI filtering? Would it be possible to plug the MT3G IMEI into the BIS management interface? I would guess not, since the first so many numbers of the IMEI determine the type of device, and they could limit it only to BlackBerry devices.
Click to expand...
Click to collapse
there's no way around it for the mytouch. my BIS plan worked on the iphone, but that's a phone they don't have control over. pretty sure once your mytouch registers with it's imei# on the network that tmobile detects it's on the "wrong plan" and gives you the upgrade message. not sure why though, since they are the same price. same thing happens w/ iphone on blackberry plan w/ at&t, except at&t doesn't completely block data like t-mobile does.
not really BIS's fault. would make no sense to register the imei on BIS. it's t-mobiles issue. they want everyone using a mytouch on a mytouch plan. i'm guessing because they get more money per subscription from google than they do with BB.
TP2 + BB data plan = no MMS??
flamingblue8z said:
Interesting. I switched off the MT3G for the Bold 9700 on the day it came out. Lately I've had an itch to use Android, which I can't due to the plan. Oddly enough, however, when I put my SIM into my TouchPro2 (running Windows Mobile 6.5, of course) I get full internet as if I had the Total Internet package on there. . .
Click to expand...
Click to collapse
I've had the T-Mo $19.99/month BB BIS add-on for a long time but switched phones to the Touch Pro 2. I also get good internet speed - phone & SMS work well, too. Have you been able to send or receive MMS on the TP2 with your BB plan? I have not and was told by T-Mo (who offered to sell me a more expensive plan) that my TP2 sends MMS via the data plan and the two are incompatible. Bugs me that my kids' cheap camera phones send/receive MMS just fine without a data plan.
Thread closed
I'm closing this thread because it was posted in the wrong section.
I'll move it though but it should have been in the General, G1 Q&A or even Android Software and Hacking General but in this case I'll move it to General.
And to make it interesting for the OP, I will continue to block any efforts to open another thread (even if it is in the correct section because of rule #5.
To request for me to open this thread up I need the OP to send me the link to the post Thread merged/deleted/moved/locked!!! This is DEVELOPMENT section not General!!!!
Until then this is closed
So a couple of weeks ago I bought a new HTC desire outright on Telus. I got it unlocked to use with my rogers prepaid sim card. So far so good.
But when popped it in, set up the apn and tested out the internet, I got a message saying: "Before using the mobile internet, you must have a valid mobile internet option. To continue, select from the following:" and it went on to list the data day and week passes for smartphones.
But, i DO have data. I have the socialite 20 prepaid data plan which includes
unlimited internet. Before the desire, I was using the plan with my blackberry bold just fine. Anyone have any ideas as to why my generic data plan worked on my bb but not my htc?
Any help is much appreciated, thanks.
Maybe cause your on a blackberry specific plan ?
im not really sure never had this problem
then again i never used an unlock phone on rogers just got a phone with a 3 year contract :\
That's what i thought at first. but I'm just on a regular data plan.
something similar happened like that and I called rogers who assured me out was a glitch in their system. just needs a data reset.
Earbuddy said:
something similar happened like that and I called riggers who assured me out was a glitch in their system. just needs a data reset.
Click to expand...
Click to collapse
so all i have to do is ask rogers to reset my data?
I remember that the unlimited data only applies to the selected payg rogers phones using the wpa network?
5. Includes unlimited on-device mobile browsing, excluding tethering (use of device as wireless modem) on select Rogers certified devices (excludes smartphones). Usage subject to Rogers Terms of services and Acceptable usage policy; rogers.com/terms. Data transmission charges of 5¢/page viewed when roaming in the US and 25¢/page viewed when roaming internationally apply. Visit Rogers.com/mobileinternet for details.
Click to expand...
Click to collapse
However, if it turns out to work for you then I might get that plan too
DangerPanda said:
I remember that the unlimited data only applies to the selected payg rogers phones using the wpa network?
QUOTE]
sorry, but what exactly do you mean by wpa network?
Click to expand...
Click to collapse
Technodude88 said:
DangerPanda said:
I remember that the unlimited data only applies to the selected payg rogers phones using the wpa network?
QUOTE]
sorry, but what exactly do you mean by wpa network?
Click to expand...
Click to collapse
i think he meant "wap"
also, I'm not sure if you've called rogers yet but i know that plans are dependent on phones anymore - for example you can use your blackberry on an iphone data plan and vice versa - when I HUPed to the iphone 4 i was on a regular data on one line and a blackberry on another - i thought I would have to switch both lines to iphone plans but they said that it's been set so that I can switch "data" between both phones so no plan change was necessary.
I think you should just call Rogers and see what they say, likely what will happen is they will "reset" your data and you'll remove the battery and the sim for 10 seconds then put everything back and it should work fine.
I don't think pay as you go is any different but I'm speaking from contract experience
Click to expand...
Click to collapse
Earbuddy said:
Technodude88 said:
i think he meant "wap"
also, I'm not sure if you've called rogers yet but i know that plans are dependent on phones anymore - for example you can use your blackberry on an iphone data plan and vice versa - when I HUPed to the iphone 4 i was on a regular data on one line and a blackberry on another - i thought I would have to switch both lines to iphone plans but they said that it's been set so that I can switch "data" between both phones so no plan change was necessary.
I think you should just call Rogers and see what they say, likely what will happen is they will "reset" your data and you'll remove the battery and the sim for 10 seconds then put everything back and it should work fine.
I don't think pay as you go is any different but I'm speaking from contract experience
Click to expand...
Click to collapse
Oh, ok. Thanks for your help! I'll give them a call tomorrow and see how everything goes.
Click to expand...
Click to collapse
Well, I gave that a try, but no dice. , when i turned on my phone after they reset my data, i still got the same message, any ideas? The person i was talking to said that it would only work with feature phones and not smartphones. But obviously not as i could use my blackberry...
Any help, ideas, or opinions, ate greatly appreciated.
And I could just get an android data plan but I can't afford paying around 60 bucks per month for the amount of data I use, around 3 gigs.
Sent from my HTC Desire using XDA App
Naive question : have you tried to put your SIM (the present one you have in your Desire) in your old Blackberry ?
If it's not working either then definitely a problem with your carrier (probably misconfiged your plan when you changed your phone). Just call'em again and again...Sorry no more ideas then...
If it's working in your BB and not your HTC then probably a conf problem on the phone itself OR (like said earlier) your data plan (not the fees you pay or the customer contract but I mean the real configuration of your profile in the network) that is not the same for a BB and a regular smartphone.
That's nearly always the case, BB using different data services that other constructor....If that's the case then......calling carrier support again and again and again to make them correct that...
As for the network conf of the HTC itself, I guess you have verified everything, especially the APN part ?
ChiccoFR said:
Naive question : have you tried to put your SIM (the present one you have in your Desire) in your old Blackberry ?
If it's not working either then definitely a problem with your carrier (probably misconfiged your plan when you changed your phone). Just call'em again and again...Sorry no more ideas then...
If it's working in your BB and not your HTC then probably a conf problem on the phone itself OR (like said earlier) your data plan (not the fees you pay or the customer contract but I mean the real configuration of your profile in the network) that is not the same for a BB and a regular smartphone.
That's nearly always the case, BB using different data services that other constructor....If that's the case then......calling carrier support again and again and again to make them correct that...
As for the network conf of the HTC itself, I guess you have verified everything, especially the APN part ?
Click to expand...
Click to collapse
so i gave that a shot and it works fine in the bb, and yea i double checked my apn settings, guess im just going to have to bug rogers untill they point me in the right direction
I think your problem is that you are not using a valid smartphone data plan, the unlimited internet option is only available to Roger's dumbphones/bb. If everyone were able to get unlimited internet on their smart phones with $10 a month, there wouldn't be a need for a data plan right?
so i found something interesting today,
if i toggle the data on and immediatly load a page, news feed, video, whatever, i can get maybe 3-5 seconds of working data, which is progress
its as though it starts and then identifies the phone i have, and sees that its a smartphone, so it shuts it off... or is this a phone problem?
also, if it is and i.d. thing, is there any way to make your phone appear as though its a dumbphone? sort of like changing the user agent or something?
thanks in advance
i hope you've had your data plan restored, but in case you haven't, i asked Rogers for a "special reset".
i rooted and flashed cyanogenmod 6.1
my data was working
then when in windsor, it lost my Rogers (Canada) data network but logged on to an American AT&T data network
Even when Rogers was available again, and AT&T was not, it just never came back.
the technician told me it might have stuck to the AT&T network and a data reset would fix it.
it did!
I have a really good plan (grandfathered unlimited data, enough said?), thus i'm sticking with bell. I originally got the LG quantum when it came out, however since October i had my eyes set on the Focus.
Other then being heavy and small screen, i had no issue with the quantum. I ordered the Samsung Focus from rogers site.Once i got it, i stuck in my bell SIM and got a screen asking for a code. Took the phone to a local independent cell phone store in Downtown london, ont. the guy took my IMEI and gave me back the phone, a few hours later he e-mailed me the a code. Once entered, the phone went to start screen, everything seemed good.
Could text, and make calls. NO data, NO MMS!!
I found that adding the bells APN (pda.bell.ca), sort of gets data working.
However, It feels as if i would I have to make multiple attempts to force the phone to connect via HSPA+ network (i.e. get 3G+ icon to appear). If on 3G not data works!
and even there it doesn't stay connected. (disconnect between surfing sites, making transactions is a pain) On top of this phone sometimes, looses it's ability to make call or send texts, even with full bars, until soft reset (i.e. power down and up).( only happened once, after i swapped SIM card, hasn't re-occured since hard reset)
Ultimately , the issue is the network profile has been manual programed in the phone to use ROGERS addresses for DATA and MMS. Thus far i can't find a way and the community hasn't helped figuring out how to change the profile, by either manually changing it or changing to a Bell preset.
I can't believe that the phone does not get data in 3G mode. I have a theory, either because the bell network is new it doesn't support 3g data mode, which i doubt as my Quantum seemed fine, or bell doesn't have my IMEI which is how they provided data access on old network. I'm going to a bell store today and giving them my phones IMEI i'm hoping this might provide a break through. (will update afterword)
Samsung offers a network profile app via marketplace, however, once launched it provide the following msg "The application can't be launched with your mobile operator".
I will be contacting Samsung tech support this afternoon, hopefully they'll help with a solution. Although i suspect they say some BS about exclusive to roger, we can't help.
Ultimately, i've played with all WP7 device available in canada. The Samsung focus is the one i enjoy they most. My only let downs are the 16 bit screen which doesn't show gradients, and the OS lacking of essential features (hidden Wi-Fi access, multiple calendars, etc.). When data works i am absolutely in love. hopefully this issue can be fix soon.
UPDATE:
Having provided bell with the IMEI (rep at stored scanned it in from behind battery), nothing has changed still having issues.
I still think it's Network Profile, however in post #3 someone mentions an alternative APN, going to investigate and see what the LG quantum uses then might try.
I wonder if this is due to the Bell network, or if it's due to the Focus coming from Rogers?
I have an AT&T ordered, and it should be here within the week. Let's hope I don't have the same problems as you :S
reaver_shadow said:
I found that adding the bells APN (pda.bell.ca), sort of gets data working.
I can't believe that the phone does not get data in 3G mode.
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Click to collapse
There have been some cases reported with new phones on HSPA not being able to connect on pda.bell.ca and that APN setting having to be changed to inet.bell.ca.
Note, however, that under the inet.bell.ca setting, you will incur charges, unless you have a true data plan (150MB/500MB/1-6GB) and not the Unlimited Mobile Browser, which many have historically (and wrongly) referred to as "unlimited data". It's just that pda.bell.ca has never charged people correctly, even now. Expect that free puppy to go the way of the dinosaur, though.
zing said:
There have been some cases reported with new phones on HSPA not being able to connect on pda.bell.ca and that APN setting having to be changed to inet.bell.ca.
Note, however, that under the inet.bell.ca setting, you will incur charges, unless you have a true data plan (150MB/500MB/1-6GB) and not the Unlimited Mobile Browser, which many have historically (and wrongly) referred to as "unlimited data". It's just that pda.bell.ca has never charged people correctly, even now. Expect that free puppy to go the way of the dinosaur, though.
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On my plsn it lists "unl Email-Internet Windows 30". Is this consider a "true data plan", and not the historically wrong one?
reaver_shadow said:
On my plsn it lists "unl Email-Internet Windows 30". Is this consider a "true data plan", and not the historically wrong one?
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Click to collapse
Neither the UMB, nor the email-internet 30 (often referred to as UNPDA 30, or simply UNPDA), nor the email-IM 15 are true data plans. People everywhere have been calling their UNPDA and UMB plans as unlimited data, only because Bell has not been properly metering and charging through pda.bell.ca portal. The metering of the sessions through pda.bell is actually capped at some ridiculously small amount, whereby you can essentially use "data" well beyond that point and presumably with no limit and the meter still shows stuck at that silly low figure (that figure being in kilobytes and not even reaching megabytes).
It's all good and well to take advantage of this wonky metering. I had the UMB for three years and loved it. "Unlimited data" for 7 bucks! Who would say NO to that? The problem arises when metering actually does function properly. If and when they do correct it, they *can* charge you retroactively for at least that one month of usage not in accordance to your initially agreed to contract. When you first signed up, you agreed to use the UNPDA for emails and internet browsing (and sometimes IM); not for downloading movies, listening to radio and podcasts or tethering to your laptop.
Rather than play hookie with the likes of Bell and go to bed every night praying that today was not the day they fixed the metering, because you just watched "How to Train a Dragon" on your phone, I would suggest to renegotiate a true data plan. This way, you can browse, stream, listen and tether all you want - within reasonable limits.
I switched from the $7 UMB to the 6GB data with tethering plan and I don't lose any sleep. Even with tethering and watching a couple of movies a month, I don't come close to the limit. Oh, and I actually pay about $5 more than I did before for this peace of mind. Some people have even negotiated plans lower than mine.
For some related reading, google "Pda.bell.ca and Tcare Data Usage Meter". A thread from HowarForums should come up at the top. See especially post #14.
I unlocked my Rogers Focus and using it on Telus no problem.
Do you have a friend with a Telus sim?
Maybe the phone is faulty.
geological1 said:
I unlocked my Rogers Focus and using it on Telus no problem.
Do you have a friend with a Telus sim?
Maybe the phone is faulty.
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WOW
This sucks, I have questions:
1) How did you unlock you device
2) does network profile app give you error msg when try to launch it?
3) can you MMS?
4) when the phone is in 3G can you use data
5) can you access the root menu using #634# -> *#197328640# ?
Thanks for your reply
reaver_shadow said:
WOW
This sucks, I have questions:
1) How did you unlock you device
2) does network profile app give you error msg when try to launch it?
3) can you MMS?
4) when the phone is in 3G can you use data
5) can you access the root menu using #634# -> *#197328640# ?
Thanks for your reply
Click to expand...
Click to collapse
You may want to change the title of the trhead as it is a bit alarmist.
1. I unlocked it from a code supplied from a seller on Ebay.
Great service but the listing is gone now for some reason.
MobileXpress Canada (just one "e")
2. I did install it and yes it gave me an error message so I just uninstalled it.
3. I haven't tried yet
4. Oh ya...big time 3G+ icon at times.
5. I don't want to muck with the root menus until other guinea pigs want to.
I am enjoying the phone too much to mess it up.
I'll let you know if the MMS works after I try it.
You did set up the APN correctly right?
Try another sim??