Database Users

at&t killed my AT&T 3G service!

As I can't seem to find ANY help on the Cingular forums I figured I would see if anyone here knows whats going on or if there is anyway to get my phone working again.
Basically it all boils down to this..
I don't get voice or data when a 3G network is available. It will connect, then say "No Service" moments later.
The phone works fine when no 3G network is avalable.
Again, everything was working great on the 3G network (Voice and Data) until Sunday, May 20th. Everyone I have talked to keep saying there where no changes.. but there was.
Click to expand...
Click to collapse
If you feel so inclined to help me out or want more of the story and details. You can view the Cingular forum post here: http://forums.cingular.com/cng/board/message?board.id=cingular&thread.id=41937
I am not the only one with this problem but I sure feel like the only one.
Thanks

They've been changing the cell sites from Cingular to AT&T; given the old SIM and their complete disdain for Blue customers, I'd bet that's the problem.. Just go on the Smartphone Data plan for $20 and you'll save $5/mo.

The only Data plan I can get is mMode, which is great because I get it at $24.99 for Unlimited use.
The problem is I get "No Service" (Voice + Data) on the phone when in a 3G enabled area.

I'm a "blue" sim holder on a HTC branded TyTN with a legacy mmode unlimited plan (out of contract) running Dutty Premium in downtown Chicago and I've got 3G as we speak from a tower calling itself AT&T. Moreover my connection is not using the wap or ip settings: that is I have created a connection that has all the fields (except for the connection name) blank. Granted I can't access the oh so important Cingular video but that stuff is crap anyway (highlights of the Sopranos...wowwee). What I can do is VPN (Cisco IPSec and Windows PPTP), Remote Desktop, pull email, full browsing on PIE or Opera and 128 kbit MP3 streaming.
Occasionally I have had to reset my device (mostly since upgrading from 1.38) because I have lost all connectivity (phone and data) despite showing 2 or 3 bars of signal. My suggestion: create a new connection that's blank and but first try a reset (if you haven't already). You might want to think about trying a new Radio ROM as well.

Thanks! Glad to hear it is working for you. (Means it should be for me!)
My towers still however are "Cingular". But of course that shouldn't matter at all.
I guess I could try a custom ROM and do the update to WM6. ( If I can't get anywhere with tech support or customer service. They are supposed to be calling me back later today.)
Just using the latest official at&t ROM currently.

They just called me back assuring me it should be working and that they have a case open. The engineer I was talking with said that both he and his supervisor plan on watching as case they are curious about the outcome as well.
At least I feel better now knowing that it "should" be working for sure.
It's also nice to hear that upper management in the engineering department as well as tech support want to see what happens as well.

T-Mobile Tech Support Really Sucks...

Man I really hate T-Mobile's tech support. I called them to ask a simple question:
If I cancel my Total Internet Package which is just 20$ more on by phone bill that I don't really need to be spending, will I be charged for using the WIFI on my phone when I am at home?
I have Comcast cable internet at home and can pick up the router's signal with my MDA even with the sim card out and browse the internet.
They turned around and told me that I would be charged per Kb if I canceled my Total Internet Package and then used my WIFI to pick up my home internet service.
By the way this was T-Mobile's Windows Mobile Department that told me this...
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Ok now I have 2 questions for all of you.
Is what T-mobile told me true?
Is there a cheaper way to get unlimited GPRS internet than T-Mobile's $19.99 Total Internet package?
The only time I use my GPRS is to update WeatherPanel and when I am using the OZ Instant Messenger. All other time I spend on the internet is with WIFI turned on and GPRS turned off.
Please, all help will be greatly appreciated and well received.
Thanks in advance, your friendly neighborhood computer geek, Dan.

Well I hope I can help answer your question somewhat.
I do not pay for the GPRS service through Tmobile, I try not to use it at all. If I pull data through it then I am charged. But if i use a wifi hotspot then Tmobile will not charge me. In truth they should have no way of telling if and when I use a WiFi connection. The reason the rep told you this was really a twisting of the truth. He can probably get away with telling you this because it will cut your access to Tmobile HotSpots which you get access to with the data plan. Sneaky sneaky bastards, you should post this little tale on http://consumerist.com/ .
To answer the second if Tmobile is your carrier then NO I dont believe you can get GPRS data from another carrier. Unless your phone is sim unlocked and you choose to use another carrier to get your data through, but this will need you to switch sims out. Either way your gonna pay for it. I would hold out till 1-2 quarter of 2008 Tmobile will start its HSDPA role out, providing upwards of 3Mbps for data. Of course you will need a phone capable of HSDPA, but such is life.
If I am uninformed of another method maybe someone here will be so kind as to enlighten us.

ritalin said:
Well I hope I can help answer your question somewhat.
I do not pay for the GPRS service through Tmobile, I try not to use it at all. If I pull data through it then I am charged. But if i use a wifi hotspot then Tmobile will not charge me. In truth they should have no way of telling if and when I use a WiFi connection. The reason the rep told you this was really a twisting of the truth. He can probably get away with telling you this because it will cut your access to Tmobile HotSpots which you get access to with the data plan. Sneaky sneaky bastards, you should post this little tale on http://consumerist.com/ .
To answer the second if Tmobile is your carrier then NO I dont believe you can get GPRS data from another carrier. Unless your phone is sim unlocked and you choose to use another carrier to get your data through, but this will need you to switch sims out. Either way your gonna pay for it. I would hold out till 1-2 quarter of 2008 Tmobile will start its HSDPA role out, providing upwards of 3Mbps for data. Of course you will need a phone capable of HSDPA, but such is life.
If I am uninformed of another method maybe someone here will be so kind as to enlighten us.
Click to expand...
Click to collapse
I figured T-Mobile was full of S**T... I know I can access the internet via WIFI even without a sim card in the device. I only use it at home or in hospitals anyway. Like I said though, the GPRS for me, is just for WeatherPanel. That's why I am trying to find a cheaper way...
Thank you for your help though. Not the answer I was hoping for but very grateful non the less.
Dan.

You won't get charged for using wifi. If weather panel is all you really use GPRS for then go to the 5.99 plan. That's what I use and have no problem using weather panel or even browsing the web. The other day I even streamed video over it, although GPRS is way too slow to be any use for that but I wanted to see if it worked. The only apps that I know of that do have problems are mostly IM apps since they have most of the ports that those programs use blocked on the 5.99 plan.
Just realized that you said that you use OZ IM, I'm not sure if that will work or not, I can't seem to get it to work with WM6.

You will not be charged per kilobyte, whoever told you that was either new or retarded. The only difference you will see is that your instant messaging will go thru text messages instead of wifi, charging you per message, to log in, to log out, etc. That's due to the way the OZ instant messaging is written. The 5.99 has been working for a lot of people, but it was a glitch in the system that is slowly being fixed market by market, so don't get upset if it doesn't work for you or if it suddenly stops working, as it was never meant to work. If you connect thru wifi, you won't pay anything as it's your connection thru wifi to your phone's wifi, and the T-Mobile network is nowhere in the mix. Again, the Instant Messaging will be billed as text messages.

johnny12times said:
You will not be charged per kilobyte, whoever told you that was either new or retarded. The only difference you will see is that your instant messaging will go thru text messages instead of wifi, charging you per message, to log in, to log out, etc. That's due to the way the OZ instant messaging is written. The 5.99 has been working for a lot of people, but it was a glitch in the system that is slowly being fixed market by market, so don't get upset if it doesn't work for you or if it suddenly stops working, as it was never meant to work. If you connect thru wifi, you won't pay anything as it's your connection thru wifi to your phone's wifi, and the T-Mobile network is nowhere in the mix. Again, the Instant Messaging will be billed as text messages.
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Click to collapse
That is really good to know. Can you tell me or direct me to a thread that explains the real difference between the 5.99 plan and the 19.99 Total Internet Package?

i don't know about the question you had, but I've had the other extreme as far as Tmo's customer support/tech support... always been great to me. Even after 2 refurbs.

Whoever told you that you'd be charged using Wi-Fi was either full of it or was ASSUMING you would then be accessing T-Mo services...why would you? Just use whatever service you use from home.
I use my MDA with Wi-Fi in my house ALL the time and it has NOTHING to do with T-Mobile. It's not EDGE/GPRS--it's a totally different technology, just like hooking your wireless laptop up to your home router.
Furthermore, you can use the Wi-Fi with T-Mobile Hot Spots if you have that subscription with ANY Wi-Fi computer you have--no reason to have more than one Hot Spot account--many hotels now have it, not just Starbucks.
T-Mobile NOW forces you to pay for Hot Spots with Internet Service as a bundle but they are different technologies.
The Internet Service is EDGE/GPRS and that is a CELLULAR service and is programmed into your SIM chip. I use that too. My MDA can hook into eMail and web sites without a Wi-Fi connection via the cell modem. But it's not nearly as fast.
I actually have 2 SIM chips with this service--I got one for my old IPAQ6315, but that's in the MDA. The one in the MDA is in my notebook computer--it has a Cingular Sony Ericsson cellular modem that I got the unlock code for, and put the chip from the MDA in there--I ALSO can use my notebook with EDGE/GPRS, or Wi-Fi (or even RJ45) connections.
I have the eMail for my regular eMail routed to my MDA--no messing with another address. So it's working a lot like a Blackberry as well.
Finally, you asked if there's a cheaper alternative: There is. It's called "T-Zones" and it's T-Mo's WAP service, for $6 or $7/month. It gives you the limited access you get on cell phones, and you already have it with the fancier internet access--click on T-Zones and you'll see it.
Generally, with T-Mo, service is a waste of time till you get to Level 2. But if you get to Level 3, then you get the techs that really know their business. The PDA support can be similar. But you got to jump through a lot of hoops to reach that level and that can take 30-45 minutes on the phone. Be persistent.

dharvey4651 said:
That is really good to know. Can you tell me or direct me to a thread that explains the real difference between the 5.99 plan and the 19.99 Total Internet Package?
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Click to collapse
the 19.99 plan gives you your actual connection to the GPRS/EDGE(and in 4 test markets 3G! T-Mobile bought a whole lot of 3g network up recently.) network (internet2.voicestream.com), by connecting thru this route you are given access to the ports required to get to full websites, as well as email servers, etc.
the 5.99 plan is your basic wap access, t-zones and other wap sites. It's what is used by motorola's, samsungs, basic phones. Gives you access to your account information from T-Mobile's wap sites (but not on an mda running less than wm6 and having had the tzones applett installed), accuweather's website, and other wap websites. By connecting thru the wap APN, you are directed thru a filter that doesn't allow you full access to normal websites.
Now, T-Mobile has a glitch in their system where every now and then you get 5.99 internet and your number isn't put into the filter, so the ports that were supposed to be closed off to you never were, and you can browse and email just as if you had the 19.99 feature. The only problem? They know of the glitch and are closing it market by market, which has been taking the better part of 7 months now, but it's not that far from being finished.
Almost all programs you have installed on the mda that are third party will default to what ever internet connection is available, however, the OZ instant messaging program from the MDA and almost all other T-Mobile PDA's is written specifically to use the SMS (short message system) as the next backup if you aren't connected thru the internet2.voicestream.com, or blackberry.net apn if you are using a blackberry, so if you are connected thru wifi, then you will be charged text for each message.
Hope this helps, if not, let me know.
Johnny

Tethering: Is there a way to avoid being detected by Big Red?

In my sig, you'll see my phone history. With Alltel, I paid a low flat rate for internet service that allowed tethering. Now that I have the Ozone, Verizon requires that I pay $30.00 a month for unlimited access through my phone. The moment I tether, Verizon recognizes it and requires I sign up for their Mobile Connect plan of 5GB access a month for an additional $30.00 a month.
That's $60.00 a month folks for a service I paid half for with Alltel.
Is their a way to circumvent detection? I'm a truck driver and the phone and computer are my only sources of entertainment while I am gone for weeks on the road. I really love hulu.com. But the limits that I am now restricted to makes it difficult to enjoy CHiPs (go Erik Estrada! lol...)
Seriously, I'm a Battlestar Galactica addict and I need my fix of sexy cylon ass. Any help would be awesome.

Try out
junefabrics.com PdaNet. Worked well with my Palm Treo 700wx as well as my Ozone.

Just out of curiosity, does anyone know how Verizon detects tethered traffic from handset traffic?

Its not so much that VZW can detect that you tether... its that they've locked down that option from your handset.(*)
I believe that on all VZW smart phones Internet Connection Sharing is either locked down or not even included in the phone's firmware. This means, from VZW's perspective, if a Cust wants to tether they need to get the Vzw Access software... so thats how they know and how they can charge you.
As mentioned in a previous post... pdanet does allow you to get around this. Its worked really well for me, although I've never gotten to Bluetooth tether to work :-(
(*) I have heard rumors that VZW has monitored traffic and has contacted customers who they suspected were tethering under the rationale that they were using too much bandwith w/ their smartphones. This is just second hand rumors though...

Use this and avoid the verizon tethering software.
http://forum.xda-developers.com/showthread.php?p=4170499#post4170499

drewcam888 said:
Use this and avoid the verizon tethering software.
http://forum.xda-developers.com/showthread.php?p=4170499#post4170499
Click to expand...
Click to collapse
Correct me if I am wrong... but, I looked through that thread and isnt that software package for Windows Pro?
The Willow(Snap/Ozone/3G) are all WinMo Standard. Also, I believe that before you can have a VZW phone like the snap broadcast as a WiFi spot it has to have ICS installed.
Sadly, I've tried to get ICS installed and have tried to get several different HotSpot programs to work an so far nothing has worked on my Ozone. If anyone has successfully done it and wants to share I would greatly appreciate it.

I thought there was also some number like *___ that you could dial when connected to the Maple as a usb/bluetooth modem as the dial in number that would let you access the data. I don't know if this would be detected.

Hate to say it but T-Mobile rocks. I tether all the time on 3G and no extra charges, 20.00 a month and I have unlimited data. Why anyone sticks with Verizon is beyond me... And dont give me the old coverage line, T-Mobile has grown a lot coverage wise and 3G will be nation wide by the end of the year. GSM is the only way to go

Bupahs said:
Hate to say it but T-Mobile rocks. I tether all the time on 3G and no extra charges, 20.00 a month and I have unlimited data. Why anyone sticks with Verizon is beyond me... And dont give me the old coverage line, T-Mobile has grown a lot coverage wise and 3G will be nation wide by the end of the year. GSM is the only way to go
Click to expand...
Click to collapse
While T-Mobile has a great data plan, their calling plans are not great. I require national coverage due to where I travel. Alltelwas awesome, Verizon, not so much.
T-Mobile, Sprint, Alltel, and AT&T don't work locally at my house in appalachia, only Verizon. So, it just seemed the logical choice.
I wish Alltel stayed around.

jtraveler said:
While T-Mobile has a great data plan, their calling plans are not great. I require national coverage due to where I travel. Alltelwas awesome, Verizon, not so much.
T-Mobile, Sprint, Alltel, and AT&T don't work locally at my house in appalachia, only Verizon. So, it just seemed the logical choice.
I wish Alltel stayed around.
Click to expand...
Click to collapse
When was the last time you checked T-Mobile coverage? I have friends that live on Brown Street in Appalachia, they use T-Mo.

This issue was my first to take care of. Use WMWifirouter. I use it all day, can teather via USB or Wireless. No additional charge.

mbardsley said:
This issue was my first to take care of. Use WMWifirouter. I use it all day, can teather via USB or Wireless. No additional charge.
Click to expand...
Click to collapse
Couple questions for you then...
Are you using the OZONE for VZW? And if so, where did you get Internet Connection Sharing since VZW removed it from the phone.
Thanks!

ICS is found here.
Download Here!
You may need to change some settings in ##778 before you connect. Here are some instructions I found on ppcgeeks.
Before you start using Internet Sharing, you need to go into EPST (##778 send) from the Phone Screen,
Choose Edit
Password= 000000,
Press View Info
Select M.IP Default Profile,
Edit DUN NAI and change it to [email protected] (this should match the above 'NAI' setting.)
Phone will reset. Now try using ICS. Should work fine.
I used the above method and was able to connect. wmwifirouter will connect to, so I may purchase that now.

Or just try that WMWifiRouter for free for a month, then buy it, no ICS, cool app.

jtraveler said:
WHOLE BUNCH OF GOOD INFO
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Click to collapse
Sweet... thanks alot! I'll give it a shot and report back.

WhatsGoing on here
I cannot download the link to ICS that was posted above (I dont know if it is dead or what) I do havea copy of ICS that i was using on My 6800 but when i Install it on my Ozone it says that it was for a previous version of WinMo. and when i try to install WMWIFIRouter It simply says "Jorrit Jongma WMWifiRouter cannot be installed. Try installing again to a different location choose a location: " Device or Storage Card. and Neither one of them work please help

I know a lot of you out there are using windows pc's but there are a few of us using a mac, with my mac I was able to set up a bluetooth modem connection without changing any settings or buying any programs. When you pair your device (I use a verizon Ozone) it will allow you to use your internet connection. The settings are available in drop down menus and are as follows:
Phone Vendor: Generic
Phone Model: GPRS (GSM/3G)
Username: <blank>
Password: <blank>
APN: <blank>
CID: 1
then I chose to show modem status in the menu bar and it makes it very easy to connect from there.
After that you may need to go to network pref. then to bluetooth and under the default configuration put in a telephone number of #777 include the # sign.
I don't know if this will incur additional charges I just figured out how to do it, I'll update when my next bill comes.
I hope this helps mac users and maybe sheds some light on how a pc user could get their's to work

They work with Window Mobile... I was told that they have a contract with Window Mobile and Window Mobile would report all internet usages on all phone lines to Verizon.

Hi all,
Don't you thing tethering is simply detected from the user agent ?
When I had this type of problems in France, I used :
https://addons.mozilla.org/fr/firefox/addon/59/
This way, you can have you laptop to send the same uder agent as you Snap with, say, Opera mini.

Jalom said:
Hi all,
Don't you thing tethering is simply detected from the user agent ?
When I had this type of problems in France, I used :
https://addons.mozilla.org/fr/firefox/addon/59/
This way, you can have you laptop to send the same uder agent as you Snap with, say, Opera mini.
Click to expand...
Click to collapse
I don't think so, as you could do it the other way around
Use IE User Agent on your smarthphone - pay as if you were tethering?
Correct me if I'm wrong, and sorry if I shouldn't be reviving this thread.

Proxy internet for HD2 on T-mobile?

My sister really needs a new phone and is with T-mob USA. I was telling her to get the HD2 when it comes out, and she really likes the phone but she doesn't want to pay for the added internet plan. When I had my Shadow (1st gen) I was able to use the t-mobile lower internet plan (t-zones?) and using proxy server info I was able to use the internet almost 100% normal. There were only a few apps that were odd.
What are the chances that since this is still a WinMo phone it will have that ability? Is this something that can be figured out before the phone comes out? Also, if it did work, would it access 3g data?
Thanks for any help/info.
Nick

When the HD2 launches it will have a required data pack just like all other windows, blackberry's and android devices currently do. If a discount is recieved on the device then the data pack (minimum $25/month) is required, paying full retail price is the only way not to have it. T-zones is no longer offered by itself for $5.99/month unless your plan is a grandfathered plan that supports it but would only be able to be used if the phone was purchased at retail.

NickPDX said:
My sister really needs a new phone and is with T-mob USA. I was telling her to get the HD2 when it comes out, and she really likes the phone but she doesn't want to pay for the added internet plan. When I had my Shadow (1st gen) I was able to use the t-mobile lower internet plan (t-zones?) and using proxy server info I was able to use the internet almost 100% normal. There were only a few apps that were odd.
What are the chances that since this is still a WinMo phone it will have that ability? Is this something that can be figured out before the phone comes out? Also, if it did work, would it access 3g data?
Thanks for any help/info.
Nick
Click to expand...
Click to collapse
i use tmobile in uk if the proxy box is ticked my mail dosent load.

T-Mobile USA now uses the device IMEI for data plans
The proxy trick does not work anymore on Tmobile USA, they now use the phone's IMEI number to verify that the phone is on the correct data package. It works for about 24 hours now then when you try and access the internet you are sent to a screen to add the correct data package.

Proxy internet for HD2 on T-Mobile
I have T-mobile with the $5.99 T-Zones. I used it on the DASH and am now using it on a Touch VIVA. If I buy the HD2 from T-Mobile with no contract are they still going to force me to get a data plan or will my T-Zones stop working. I want to keep my T-Zones and may have to get an ulocked phone.

NickPDX said:
My sister really needs a new phone and is with T-mob USA. I was telling her to get the HD2 when it comes out, and she really likes the phone but she doesn't want to pay for the added internet plan. When I had my Shadow (1st gen) I was able to use the t-mobile lower internet plan (t-zones?) and using proxy server info I was able to use the internet almost 100% normal. There were only a few apps that were odd.
What are the chances that since this is still a WinMo phone it will have that ability? Is this something that can be figured out before the phone comes out? Also, if it did work, would it access 3g data?
Thanks for any help/info.
Nick
Click to expand...
Click to collapse
I'm currently with AT&T and about to switch to T-mobile when the HD2 comes out. When I spoke to the T-mobile rep., (trying to get him to set me up on the cheap data plans instead) He told me T-mobile can tell what phone you are using and know if it is on the correct plan. He also stated that if the phone is unlocked then you can trick their systems into letting you keep your old plan. Now again, I dont know if this is true or not, I am about to switch...hopefully this month, I'll find out then.
With AT&T, I have an old data plan (unlimited internet, 1500 text, 200 MMS) and I pay $19.95/month. they have never made me change my data plan and I am using the Tilt2. If you go through the priemer business website to upgrade your phone, they dont give you the $50 discount and you get to keep your data plan unchanged....all other channels force the upgrade with an updated data plan. Again, the only way around that is to buy your phone from someone else, unlocked, or have warranty dept. swap out your phone for a different model. My nephew has the $10 data plan and is now using the Tilt2 on it via warranty swapping out his phone for a different model (the Tilt2).
I know on the AT&T service you do get the 3g speeds, so I assume it will be the same for T-Mobile (but then again assuming may not be the best way to go). Hope that helped

I am pretty certain that my sister has a grandfathered in 5.99 T-zones package too. I am hoping that she can get it and use this way. The email not loading problem that adamo mentioned though doesn't sound good. Do the other internet based things work ok?

NickPDX said:
I am pretty certain that my sister has a grandfathered in 5.99 T-zones package too. I am hoping that she can get it and use this way. The email not loading problem that adamo mentioned though doesn't sound good. Do the other internet based things work ok?
Click to expand...
Click to collapse
from what I was told, everything should work correctly and at the correct speed, as long as the phone is unlocked. The cell phone service providers don't seem to really offer different speeds at different rate plans like the cable internet companies do.

I had not seen your message from earlier ... we posted at the exact same time. Thanks though for your input. I will let her know. It seems like it is worth a try. Worst case scenario, she has a great phone but she has to use Wifi to check her mail and such.

NickPDX said:
I am pretty certain that my sister has a grandfathered in 5.99 T-zones package too. I am hoping that she can get it and use this way. The email not loading problem that adamo mentioned though doesn't sound good. Do the other internet based things work ok?
Click to expand...
Click to collapse
every other site works u can download email via direct site.then i noticed o2 network has its proxy unticked so when i was using tmobile i unticked it.now i can download email auto.
there was on promotional offer in uk.£10 top up u get unlimited txt and web.i used it on my htc shift as modem for a few months tmobile has no complained about going over fair usage policy on web unlike other networks.

[Q] 3G/Edge issues on Nexus S ??

Hey there,
I just got my nexus s a couple days ago and right away I noticed that when I switch from wifi to Tmobile data (3G) it takes about 5 mins or so for 3G to actually connect and allow me to surf or use any data connection at all. By the way, it still takes the same amount of time(~5 mins or so) to connect even if I check 'use only 2g networks'. Then in the past 2-3 days everything seemed to work fine (mainly cause I haven't been switching between 3g/wifi but today I found a notification on my phone that a system update is available so I went ahead and installed it. That was 2 hrs ago and ever since then I cant connect to either 3g or edge. For a moment I thought that there might be some issues with the network itself so I slipped the sim card into my old Nokia phone and I immediately got the edge connection (my nokia doesnt support tmobile 3g). I see the 3G icon, ocasionally I see the arrows getting highlighted as well but they never turn green. I restarted the phone several times and it still doesn't connect. Anyone else expereinced this?
Thanks,

TpaFl said:
Hey there,
I just got my nexus s a couple days ago and right away I noticed that when I switch from wifi to Tmobile data (3G) it takes about 5 mins or so for 3G to actually connect and allow me to surf or use any data connection at all. By the way, it still takes the same amount of time(~5 mins or so) to connect even if I check 'use only 2g networks'. Then in the past 2-3 days everything seemed to work fine (mainly cause I haven't been switching between 3g/wifi but today I found a notification on my phone that a system update is available so I went ahead and installed it. That was 2 hrs ago and ever since then I cant connect to either 3g or edge. For a moment I thought that there might be some issues with the network itself so I slipped the sim card into my old Nokia phone and I immediately got the edge connection (my nokia doesnt support tmobile 3g). I see the 3G icon, ocasionally I see the arrows getting highlighted as well but they never turn green. I restarted the phone several times and it still doesn't connect. Anyone else expereinced this?
Thanks,
Click to expand...
Click to collapse
not sure if i understand 100% what your saying, but how fast your device acquires 3G depends on how strong of a presence there is of 3G

Right, but once it acquires the connection it stays strong and I never lose it. Besides that, even if 3g is weak shouldn't edge connect? I know for a fact that edge is available and strong since I never had problems acquiring it with my old signal and even now when I use my old phone it takes not more than 5 sec to connect to edge. Anyway, like I said I found that little weird but not a big deal as I haven't had any problems in last 2-3 days. However, ever since I installed that update I don't get any data conection (3g or edge) no matter what I do.

TpaFl said:
Right, but once it acquires the connection it stays strong and I never lose it. Besides that, even if 3g is weak shouldn't edge connect? I know for a fact that edge is available and strong since I never had problems acquiring it with my old signal and even now when I use my old phone it takes not more than 5 sec to connect to edge. Anyway, like I said I found that little weird but not a big deal as I haven't had any problems in last 2-3 days. However, ever since I installed that update I don't get any data conection (3g or edge) no matter what I do.
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TpaFL, I am having the exact same issue as you, but I confirm that the Gingerbread update has nothing to do with it. When I got my phone last week I also noticed that the transition from wifi to 3G took a long time, and in some cases I ended up needing to reboot the phone. However, beginning yesterday morning, before the update was sent OTA, I could not use 3G/Edge at all and it's been that way ever since. One thing I've noticed is that when you trying browsing to a webpage that you will get redirected to a "m.web2go.com" page that says "service unavailable". To me this means that I still have 3G connectivity, but somehow T-Mobile is blocking my access to the target site for whatever reason.
When I called T-Mobile and explained the situation they told me a couple of things: 1) there was a network outage in my area that could be causing the problem; and 2) that I might be having a problem due to the fact that I am still on an old Blackberry plan. Neither of these make sense to me because if I plug my SIM into my old phone (Nexus One) everything works perfectly fine. I'm also hesitant to move to one of their current internet plans because my Blackberry plan is so attractively priced.
I just PM'd you regarding this in the hopes that maybe we can talk live and trade notes on how to get this problem solved.
Bob

betabob26 said:
TpaFL, I am having the exact same issue as you, but I confirm that the Gingerbread update has nothing to do with it. When I got my phone last week I also noticed that the transition from wifi to 3G took a long time, and in some cases I ended up needing to reboot the phone. However, beginning yesterday morning, before the update was sent OTA, I could not use 3G/Edge at all and it's been that way ever since. One thing I've noticed is that when you trying browsing to a webpage that you will get redirected to a "m.web2go.com" page that says "service unavailable". To me this means that I still have 3G connectivity, but somehow T-Mobile is blocking my access to the target site for whatever reason.
When I called T-Mobile and explained the situation they told me a couple of things: 1) there was a network outage in my area that could be causing the problem; and 2) that I might be having a problem due to the fact that I am still on an old Blackberry plan. Neither of these make sense to me because if I plug my SIM into my old phone (Nexus One) everything works perfectly fine. I'm also hesitant to move to one of their current internet plans because my Blackberry plan is so attractively priced.
I just PM'd you regarding this in the hopes that maybe we can talk live and trade notes on how to get this problem solved.
Bob
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I had the same problem, I still had a BB data plan. Seems TMO has the IMEI's of the Nexus S ( the phone tech asked me how I liked my S without me telling her what I had... ), but not the Nexus One. My N1 worked just fine with the BB plan. Switched the 2 lines I have data on to the 4G Unlimited (Their name for non-BB data) and all is well.

lethalp1mp said:
I had the same problem, I still had a BB data plan. Seems TMO has the IMEI's of the Nexus S ( the phone tech asked me how I liked my S without me telling her what I had... ), but not the Nexus One. My N1 worked just fine with the BB plan. Switched the 2 lines I have data on to the 4G Unlimited (Their name for non-BB data) and all is well.
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Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?

betabob26 said:
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
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you do not need to pay for Tmobile tethering.

slowz3r said:
you do not need to pay for Tmobile tethering.
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Okay, thanks. Did you get any sort of explanation from T-Mobile as to why they allowed N1 users to access 3G using a BB plan but not the Nexus S? Seems to me that data is data, regardless of the actual device you're using.

Like other posters said, these Nexus S phones have unique IMEI numbers that T-Mobile can recognize and apply data settings on. I have/had a grandfathered Smartphone Unlimited (24.99) data plan on my line for about 3 years now. It worked flawlessly with my Touch Pro 2, Nexus One and Dell Venue Pro.
I noticed with the Nexus S, after I disconnected from wifi and went back to 3G, I would get the time out errors and "upgrade your plan" page in the browser. A reboot would fix it but that was annoying. I called TMO customer support, spoke with a supervisor who changed my grandfathered Smartphone Unlimited (24.99) to the grandfathered Android Unlimited Plan (also 24.99). All that changed was the name, but I never saw that "upgrade" message again. I tried my SIM in my Nexus One and Venue Pro after the change and now all my devices can use 3G data with no issues.
lethalp1mp, I hope your new data plan does not cost you more money because I know for a fact your previous plans can be changed to work at the same previous price.

betabob26 said:
Okay, thanks. Did you get any sort of explanation from T-Mobile as to why they allowed N1 users to access 3G using a BB plan but not the Nexus S? Seems to me that data is data, regardless of the actual device you're using.
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Data is data, the reason they charge more for a smartphone plan is because smart phone users are likely to use much more data.

betabob26 said:
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
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It's just what they call their non-Blackberry data plans now from what I can see. You will need to add messaging if you do switch, as the BB plans included messaging, or at least mine did.

Arcarsenal said:
lethalp1mp, I hope your new data plan does not cost you more money because I know for a fact your previous plans can be changed to work at the same previous price.
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For me, it came out to be less than what I was paying before.

Well, I just called TMO and spoke to a rep that claimed the reason why I wasn't getting data access was due to my IMEI not being recorded in their system. She took down the IMEI number from my Nexus S and entered it into their "system", and told me it takes up to two hours to register. I played along, but I rather doubt this is going to fix my problem. I'm sure I'll end up having to switch out of my BB plan.