Hi,
I am being asked by a family member for some help. I should know what to do but at my age memory has let me down a little so I wonder if anyone can give sensible advice?
They have a Tattoo and are trying to use the Market. When they run through (over WiFi or GPRS) the setup wizard it fails them. Always at the same point. When they enter their Gmail account id and password the wizard goes off to verify this. They have a Data enabled SIM and can watch YouTube, surf the web, send and receive pop3 mails. From the web browser they can log into their gmail account no problem.
So back to the Market setup wizard, we choose sign up and enter the correct logon details. It states that it is contacting the Google servers to setup the account. Then the logon fails and reports back that there is a network error. The exact message is:
Can't establish a reliable data connection to the server
This could be a temporary problem or your SIM card may not be provisioned for data services. If it continues, call Customer Care.
I have a painful memory that I had the same problem in the past. I cannot remember exactly what I did to fix it now (-(
I have created the gmail account separately and have entered the credentials but still cannot connect...
Can anyone solve this issue please?
All the best,
Sam
Have you tried to restart phone?
I once had a problem just as i bought it. I called HTC who told me to make a factory reset. It solved the problem.
Related
My company runs an exchange server for email, and I was wondering if anyknow knows how to connect to them, using the mogul. I went through the setup on the phone, with no success...Are their any additional steps required to connect to the server when you are not on the same network as the server?
Missing Certificate ?
I think you'll have to install the certificate from your Mailserver on the phone to get it working.
Do you get any active-sync error code when you're trying to sync ?
In general you get an error-code in ActiveSync which is telling you what's wrong...
IMHO the best idea would be: aks your IT-Stuff in your company
you need to add a server in active sync with your companys exchange server addy and your username/password
To be clear you need to enter your companies OWA server address. At most small companies this is your Exchange server and at most large companies it is your ISA server.
Example:
You access OWA using https://exchange.mycompany.com/exchange
You enter: exchange.mycompany.com in the activesync settings and you use your username, password and domain to authenticate
You also need to make sure Outlook Mobile Access is enabled on the Exchange Server and on your Exchange Mailbox. You will need to contact your IT Admin to verify these settings.
I'm in the same boat as the OP. I had been trying to hit the mail server directly or via VPN, with no luck, probably due to no certificate. Never thought about OWA. I set this up as indicated in the prior post, and checked 'Tasks' only (just to run a quick test), and it sync'ed fine. I then checked email and calendar, and now it takes me to a company sign-in web page (same page I encounter when using web access to OWA). Weird thing is the page is in the ActiveSync window and does not appear to be rendering correctly or completely (e.g. no 'submit' button). Nonetheless, I sign in and click where the submit button "should be" and the page goes away and it appears to start syncing, only to take me back to the sign-in page again after 15-20 seconds. Any suggestions on how to get past this point? I've tried logging in to OWA from IE, but ActiveSync still brings up this sign-in page. And yes, I've got my userID, pswd, and domain properly set up as well. Thanks.
BTW, my company IT won't help because they only support handheld access for specific company-issued devices.
try using mail.yourcompanymailserver.com/oma
its a lightweight version that handles easy in mobile browsers (only if your IT guys have enabled it)
as for the OP your exchange settings could vary depending on how your admin set it up, ssl (requiring a certificate) or not. to get the certificate from your company you can dl it from the server mail.yourcompanymailserver.com/cersrv
you log in using your mail credentials and you select download certificate chain and select a der 64.
save it to your phone and just install.
chances are though if your company is using a lot of treo's they dont require ssl because you can't install self issued certificates on them (good work palm). so if you want to ask your IT guys their setup and post it here i can try to walk through it with you.
this is my situation and how i got it to work.
Although i tried to internal address of 1x01po2s.domain.name, that didn't work.
I thought about it for a while, and reasoned if i can access my companies exchange server outside the network through a http://mail.domain.name address, then maybe that'll work hahaha
BAM! it did and now it works perfectly fine. Conincidentally, since i started trying to get this going last week, i emailed a few guys i know and the last one who got my email (it was forwarded to try to solve the problem) said that because of security policies, i am not allowed to do this. Ooops!
Here is a quick run down of my settings:
server address: mail.domain.name
ssl is selected (checked)
username: exchange/nt workstation login name
password: user password
domain: network domain (we have different domains)
save password is selected
under advanced you can select whatever options you like
next select e-mail, and any other options you want
and you're done!
I also enabled the push email icon and get my email regularly on my phone throughout the day.
Well, i hope that this helps some of you out.
server address: mail.domain.name
Click to expand...
Click to collapse
just so folks know there is no standard for this, its whatever subdomain your company decided to put OWA on, for my company its webmail.companywebsite.com
best thing to do would be to ask someone in your company how to access email from outside the office using internet explorer, thats the address your lookign for
Sprint mogul (Titan) WM6.1 Rom update killed exchange server activesync
(Sorry in advance for the long Email) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new Rom (Sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load (by checking option) . I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seesm to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early Rom WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for somethng that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer
Exchange email and Skype not working after Upgrading Sprint Touch to Wm6.1
The Exchange activesync died at connection and never can sync my company emails after I upgraded Touch to 6.1 Sprint/HTC ROM. Skype also does not work, no sound after first ring, even with 2.2.0.45. I like the GPS and Rev.A speed, and do not want to risk downgrading the ROM. Anybody encounter ssimilar situation?
I have searched and searched for an answer to this problem and have not been able to find anything. Hopefully someone here has run into this before and might have an idea or solutuion. Her is my problem.
I have two exchange servers (2003 SP2) on of which is a front end server handling OWA and OMA. We sync about 18 Windows Mobile 6.1 devices over the air using OMA. We are using SSL. All of our devices have random problems connecting to the server. They will sync fine most of the time but will randomly for no particular reason ask the user for their exchange password. We are not enforcing any password policies on the server and we are always checking the box to save the password. In order to get the device synching again the user has to re-enter their password multiple times and often has to kill and restart activesync on their device.
Any ideas as to what might be causing this?
Any help would be much appreciated.
You could try unchecking the box in Activesync on the phone that requires SSL. We use SSL as well, but we have to uncheck that box on the phone. Although our problem is that the phone never syncs when its checked as opposed to your problem of randomly not syncing and asking for a password.
Unfortunately that is not an option. Our SSL is required for authentication. It will not connect without it. It seems like what is happening is that the device is not always passing the credentials to the server. Usually when it asks me for the password I enter the password once making sure I check the Save Password box then when it asks me the second time I hit cancel. ActiveSync then gives me a could not authenticate error. Now if I just hit Sync again it goes through and works just fine without asking for the password. So my guess is that it is not passing the credentials until after the connection is reinitialized.
From what I understand, Push Email relies on the OMA functionality which uses IIS. The problem my lie there. Although I've never tried, you may have to uninstall/reinstall (or confirm) that the OMA part of Exchange is functioning correctly. Sorry I can't be of more help.
Do the log files on the server show anything when a phone can't log in?
No, the exchange logs don't show much. I almost think it might be something with the device configuration. At this point I just don't know. We will be migrating to Exchange 2007 sometime in the next few months. Hopefully that will resolve the problem permanently. I was just hoping maybe by some chance someone here had seen this problem before. Thanks a bunch for your help.
Is the FE server doing the authentication (NTLM) or is there an ISA server in the way configured with Forms Based Authentication? You should make sure the IIS virtual directory for OMA is set only for Basic Auth - and the following article might be worth a read.... http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1188440,00.html
Hope that helps - good luck!!
Mark.
^^^What he said. Took the words right out of my mouth. You'll still be secured through the SSL certificate, even though you're doing "basic auth" you aren't exactly sending your password as clear text. Requiring SSL on the OMA site will automatically encrypt the connection so you have no need to worry.
Try it out and get back in here. I manage a site with about 50 WM 6.1 Black Jack II's that sync with Exchange 2007 with no issues whatsoever. Also verify that you have all your hotfixes related to OMA installed on your Exchange 2003 server.
Hi ever since i put the official r2a seus firmware on my xperia, i have been unable to successfully set up my email with my yahoo account on the xperia. I run through the setup new account fine, but then when i try to send/receive for mail, nothing happens, it just keeps saying "connecting..." in bottom left. This doesn't work for wifi or data connection. Can anyone point me in the right direction for solving this? Thanks.
e mail wuestion
you need te setup the smtp server to you mobile phones operator server
vodafoneNL has authsmtp.vodafone.nl and you need a account and password for it. but i guess its the same for all other operators
Hi all, since Tuesday I've not bee able to access my GMail via Microsoft Direct Push when it was working flawlessly before. I've even tried manually doing a send/receive and still there's a synchronization error. I have no idea why. It's evidently not a connection issue because I'm posting this via Skyfire and I've been using twitter and IM without any issues.
Looking into my settings, I've realised my password saved is not the same length as my correct password. Even after going in and manually reentering the password, the next time I go in, the password is still not saved correctly.
I've no idea how to remedy this problem. anyone have any ideas?
As far as password length is concerned, that is normal : it is a security process, the length showed is different so that no one can get a clue about your password.
Microsoft direct push is for microsoft Exchange server, I donnot see how you could use that function to get you Gmail mails...
You are using Imap, right ?
A few weeks ago, I reset my phone to factory settings because it was running slow. While my problem was solved, another problem arised.
I cannot connect to my Google account.
My goal is to be able to connect to my account so I can watch videos from my Youtube subscriptions. So basically, I only want to be able to connect to my Google account for purposes of using Youtube.
The problem is this:
-Despite a decent connection to the internet, I was not allowed to sign-in. I have tried using my username e-mail account, the password is correct, yet I get the typical "username or password is not correct".
What could I do to eliminate this problem? Any help is appreciated :good:
Th3MaN1 said:
A few weeks ago, I reset my phone to factory settings because it was running slow. While my problem was solved, another problem arised.
I cannot connect to my Google account.
My goal is to be able to connect to my account so I can watch videos from my Youtube subscriptions. So basically, I only want to be able to connect to my Google account for purposes of using Youtube.
The problem is this:
-Despite a decent connection to the internet, I was not allowed to sign-in. I have tried using my username e-mail account, the password is correct, yet I get the typical "username or password is not correct".
What could I do to eliminate this problem? Any help is appreciated :good:
Click to expand...
Click to collapse
Have you try on PC or laptop ?
Becoz keyboard is appropriate
Then little rate for typo ( typographical errors )