Database Users

Tmobile Credit

Might be inappropriate in this forum, if so I apologize. But if you are posting to 'Samsung Vibrant General', then you have Tmobile...
I called TMO again asking for any update regarding the GPS bug, they gave me the same old script.
I asked if there was anything they could do to credit or compensate my account for the lack of functionality.
I was put on hold for 1 minute and then was given a $20 statement credit.
Maybe if they have to dish out plenty of those, they'll also get on Samsung's back harder.
Good Luck.

bugging tmob and asking for credits does nothing to help with fixing the gps problem, especially since they have pretty much nothing to do with the issue. if you don't like the phone or can't live without gps, return it until it's fixed.

What lack of functionality? GPS?

funeralthirst said:
bugging tmob and asking for credits does nothing to help with fixing the gps problem, especially since they have pretty much nothing to do with the issue. if you don't like the phone or can't live without gps, return it until it's fixed.
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and if you don't want $20 credit on your bill, don't call Tmobile

They notate this stuff on your account so I hope you use your freebies wisely. People getting credits in other threads won't have much leeway when they're asking for a 1 year upgrade or anything else. It really does nothing. Complaining does more than asking for a bill credit.

Minker17 said:
What lack of functionality? GPS?
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Sorry, yes, GPS

blink55184 said:
and if you don't want $20 credit on your bill, don't call Tmobile
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i won't call tmob about this, this is a samsung problem. i don't see why you feel entitled to a $20 credit from a company who isn't providing the service that isn't working.
if your blu ray player stops working do you call your cable company and ask for a credit to your bill?

funeralthirst said:
i won't call tmob about this, this is a samsung problem. i don't see why you feel entitled to a $20 credit from a company who isn't providing the service that isn't working.
if your blu ray player stops working do you call your cable company and ask for a credit to your bill?
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Nope, but if the cable box they gave me made by samsung didnt work right, I would.
Anyways, thought some others might like to try.
I'm off to see how funny MyTracks tracks my jog!

blink55184 said:
Nope, but if the cable box they gave me made by samsung didnt work right, I would.
Anyways, thought some others might like to try.
I'm off to see how funny MyTracks tracks my jog!
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that's different, your phone works fine for the services tmob provides.
again, this is a samsung problem, not tmobile.

funeralthirst said:
...this is a samsung problem, not tmobile...
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On a phone released by t-mobile ... money is money i don't care who is at fault the fact is t-mobile can get you something for your trouble now. I did this as well over a week ago. Nice move
If you don't think this is such a bright idea because its Samsungs problem well I guess you don't like free money off your bill; who cares where the blame is if either of them are giving something for the troubles I suggest we do it.
Anyone get somewhere with Samsung? I highly doubt it but would love to know if they are offering anything up for the GPS issue.

funeralthirst said:
that's different, your phone works fine for the services tmob provides.
again, this is a samsung problem, not tmobile.
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dam nice Avatar I have JTHM scared into my flesh right shoulder. Comic #4 story 3 I think.
Anyways JTHM ROCKS thought I would though you one

ZombieDude00 said:
On a phone released by t-mobile ... money is money i don't care who is at fault the fact is t-mobile can get you something for your trouble now. I did this as well over a week ago. Nice move
If you don't think this is such a bright idea because its Samsungs problem well I guess you don't like free money off your bill; who cares where the blame is if either of them are giving something for the troubles I suggest we do it.
Anyone get somewhere with Samsung? I highly doubt it but would love to know if they are offering anything up for the GPS issue.
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what makes you think this is free money? for every credit tmob gives for an invalid reason (like gps not working on a phone that tmobile doesn't make), that delays things like hspa+ expansion, getting more and better phones available, etc. not to mention the fact that a bunch of people calling and asking for this credit is going to make a lot of customer care reps miserable, at least that was my experience when i worked customer care for tmob years ago.
if you are so unhappy with the phone, return it. but as far as tmob goes, you are receiving all the services you are paying them for with this phone.

ZombieDude00 said:
dam nice Avatar I have JTHM scared into my flesh right shoulder. Comic #4 story 3 I think.
Anyways JTHM ROCKS thought I would though you one
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lol. nice. likewise, the big lebowski is a great movie.
and don't get me wrong, the gps is a frustrating problem. but this just isn't the way to get things fixed.

funeralthirst said:
lol. nice. likewise, the big lebowski is a great movie.
and don't get me wrong, the gps is a frustrating problem. but this just isn't the way to get things fixed.
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I'm happy with my phone and personally I never use the GPS for anything hense why i don't really care.
Here is my point and i will shut up. We have these phones there is a "problem" and t-mobile can give you "something" for your troubles. i suggest you take it. Tmobo reps are there to serve I don't care if I bug them its there job. Its not like the CS reps are the developers for Samsung when we aren't calling. Plus this doesn't hinder the development in fact its the opposite they actually will press Samsung in the future for a better product as well as increase there testing of said product.
At least in theory.
my two cents
JTHM for life

so i take it when you get your credit card bills, you ask the post office to pay part of it since the mail did not make you happy and they delivered it?
or when you buy clothing that tears up early or has some bad material etc, do you go to the store and ask for money.
you either take it back or you keep it, outside of that there is nothing else they will do. If you bug tmobo reps over something they or tmobile has control over that is one thing. Do you thing tmo just said, "hey samsung, release a defective item, we dont care".
and when you say tmobile can give you "something", thats really liberal, they didnt say, for your troubles take this, you said "for my troubles i want this". big difference

ZombieDude00 said:
I'm happy with my phone and personally I never use the GPS for anything hense why i don't really care.
Here is my point and i will shut up. We have these phones there is a "problem" and t-mobile can give you "something" for your troubles. i suggest you take it. Tmobo reps are there to serve I don't care if I bug them its there job. Its not like the CS reps are the developers for Samsung when we aren't calling. Plus this doesn't hinder the development in fact its the opposite they actually will press Samsung in the future for a better product as well as increase there testing of said product.
At least in theory.
my two cents
JTHM for life
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I'm not coming back to this topic again and I know the person I quoted isn't coming back either, but I just had to say this.
Look at what is in bold in the quote. T-Mobile isn't giving us "something" for our troubles. You, or the OP(whomever it is), is "asking" for credit. If T-Mobile offered me free credit, then hell yeah I'll take it, but I'm not going to ask for credit unless it's appropriate. For example, the stupid salesman at the T-Mo store didn't charge me $249 for the phone like they were suppose to, so I had to ask for a $15 credit, which I deserve since they promised me a full upgrade price.
If I was having issues with the phone, I would just return it for a refund and then rebuy it when it's fixed or a better phone comes out.
That's it, bye.

true i agree on that money is money
i have had any problems with GPS so far, but i had also did the fixes that was available, so far it works great, but money is money and if their is a way i can get something off my bill from my service provider whether its there fault or not i will do that.

funeralthirst said:
what makes you think this is free money? for every credit tmob gives for an invalid reason (like gps not working on a phone that tmobile doesn't make), that delays things like hspa+ expansion, getting more and better phones available, etc. not to mention the fact that a bunch of people calling and asking for this credit is going to make a lot of customer care reps miserable, at least that was my experience when i worked customer care for tmob years ago.
if you are so unhappy with the phone, return it. but as far as tmob goes, you are receiving all the services you are paying them for with this phone.
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you're right and you're wrong and heres why... Cell service carriers are ultimately responsible for the phones used on their network since they are the ones who limit our choices of models in the first place. If Tmo didnt require its users to choose from a list of cell phones they authorize then I wouldnt hold them accountable for them, but since they do i expect them to have fully researched and tested all models that they impress upon us to buy. If I could buy my phone directly from the manufacturer and choose my service provider from there then I would only hold the manufacturer responsible. I understand the difficulty GSM CDMA TDMA and varying network bands but this is the situation the carriers have gotten themselves into due to competing strategies. If t mobile is willing to issue these credits to then i can only assume that they understand this as well. and since applications like google maps latitude navigation and telenav all require GPS and a data connection to send back and forth i would have to disagree with you again that i am in fact not receiving all the services i am paying them for with this phone. each of these are bundled in the 95% functional phone that t mobile sold me and each of these are why i pay $30 every month to tmo for my data plan

In all Honesty O have been with TMO for 8 years and they have always been fair with me. the last thing they did for me which they were in noway responsible or have to do, was to help me with the HD2. I was trying to get this phone from Walmart for 50, because that was a walmart sell. After 2 days walmart totally screwed up my account and wouldn't sell me the phone. TMO straightened everything out and sent me the HD2 for $50.
Now if you feel that TMO is at fault for the GPS sure call them and get the $20
But have you tried getting into the GPS menu and enabling Skyhook? This works fantastically
*#*#1472365#*#*
Application Settings
Use Skyhook = ON
Back out of the menu
As for getting a credit from the cable company for the faulty box I can guarantee you that if it was a problem from the manufacturer with every box they wouldn't credit you, but wait for a firmware update.
IMO TMO should do the same. this is a samsung problem since other phones have no problems with GPS on TMO's Network

G2 trackball (??) unstability

Hi, I have a problem with the G2.
I have in my possession 2 of them, and they appear to be freaking out, the trackball is malfunctioning on both phone, at least that's my 1st impression.
I'd like to know if one of you faces the same issue and/or if there ways to get it fixed.
so to give you an example, when I use the phone it will push randomly all directions (up, down, right, left) and make it a pain in the ass to use the phone.
or when writing commands in the terminal emulator, the phone will randomly write: ^[[A^[[C^[[ ... etc etc and on and on.
do you guys think this is a hardware issue? cause it started 2 days ago, and I bought these 2 phones at the same time basically when the phone was released. (so I guess they are part of the 1st shipments and maybe faulty???)
let me know.

Since they're optical, there was probably some sort of lighting that was interfering with it. Happens to me from time to time...
Sent from my HTC Vision using Tapatalk

Happened randomly to me too when I got this flawled phone and had to exchanged it(luckily was within first two weeks of tmobile phone trial). Now I'm dealing with flimsy structure, this craptastic Z slide feels like two magnets with same polarities facing each other it just won't shut anymore! I'm gonna send it in to htc and ebay this p.o.s.
No offense to htc and htc fan boys but I have learned my lesson, its sad tho because this is my first ever smart phone. I was previously on a samsung highlight with no internet or even email because I was a broke a$$ collage student freezing my fingers off with roommates in the winter saving money on utilities. Not even a month after I renew my contract the nexus s comes out which I wouldn't mind right now if only tmobile mandated their manufacters announce their phones so I can plan my purchase like i had been when I almost got a nexus one.
Carriers don't seam to care whose phone you have--but if it sucks you're options most certainly include leaving the carrier altogether to try something new...at least the iphone band wagon includes most if not all your friends or friends to-be whome you might like to game with. Businesses these days...
Now I'm ready to swing back the other way in the spectrum and go for iphone when it goes out on verizon. Who cares tho right? We're only the exclusive bunch that are stuck with g2 in a g2 only section of xda where no one will hear our plight? Wrong--we're a young generation with money in our hands. I'm 24 years old, i plan to get married now that i'm working and done with school, you better believe my future wife and children will own iphones or whatever else isn't a consumer's nightmare
Sent from my T-Mobile G2 using XDA App

Daffydukc said:
I don't care whose phone you have--if it sucks you're options include leaving the carrier altogether to try something new...at least the iphone band wagon includes most if not all your friends or friends to-be whome you might like to game with.
Now I'm ready to swing back the other way in the spectrum and go for iphone when it goes out on verizon. Who cares tho right? We're only the exclusive bunch that are stuck with g2 right? Wrong--I'm 24 years old and getting married next year so you better believe my wife and children will own iphones or whatever else isn't a consumer's nightmare
Sent from my T-Mobile G2 using XDA App
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You're a fool if you think the iPhone has no flaws ir defective units. My wife's 3GS gets no GPS reception (turns out this is a fairly common issue), a friend had the radio crap out (was dropping all calls and data connections) and had to exchange, and another friend is having major battery issues (and of course the battery is not meant to be accessed on the iPhone). That's about a 30% failure rate in iPhone owners amongst my close friends.
Sent from my HTC Vision using XDA App

gentlemen please behave! LOL
yes I'm very disappointed by this, and I'm thinking about offloading the device when I get this fixed. the motorola milestone milestone never let me down, dunno why I didnt get the second version over this one (I think it might because of the release date)
anyway, if more of you guys have any explanation to this situation please feel free to comment ^_^

N
redpoint73 said:
You're a fool if you think the iPhone has no flaws. My wife's 3GS gets no GPS reception (turns out this is a fairly common issue), a friend had the radio crap out (was dropping all calls and data connections) and had to exchange, and another friend is having major battery issues (and of course the battery is not meant to be accessed on the iPhone). That's about a 30% failure rate in iPhone owners amongst my close friends.
Sent from my HTC Vision using XDA App
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And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
I'm sorry you had a hard time with your iphone, I myself think at&t fail hard so I really don't know where you thought I was saying iphone is the best, but get with the program you're comparing iphone 3gs with my supposed iphone4 contender the g2... maybe if you said something about the iphone4 I would care.
As I stated before at least iphone has a huge customer base to be among other things, scared of. on the other hand we get pissed on by android os phone manufacturers in the horse races playing catchup with apple to try and get consumers using droid phones. So I get duped into buying this g2 and nobody gives a damn. Btw this phone went down in price very quickly which goes to say it sucks.
Sent from my T-Mobile G2 using XDA App

Daffydukc said:
N
And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
I'm sorry you had a hard time with your iphone
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You misread, I don't own, and will never own an iPhone.
My friends iPhone radio issue has nothing to do with ATT coverage, which you are again completely misreading (and ATT is actually excellent in my market). Her iPhone worked fine for almost a year, then either the radio software or hardware failed. The issue was completely repeatable at the ATT store. The ATT rep then put her SIM in a different iPhone, and it worked fine. So it was obviously a issue with the phone, not the network.
If you think the iPhone 4 is so much more awesome than the 3GS, you must have slept though Apple's antenna design fail. You should also research the instances of cracks in the supposedly unbreakable (or at least very difficult to break) Gorilla Glass. And the iPhone 4 also has proximity sensor issues.
Sent from my HTC Vision using XDA App

Who forced anyone to buy X product? Don't forget that you have a choice. These things are like food. A delicacy to one, is the most unappetizing thing to another. Aren't you glad you can choose which one to buy?
....a little research into what you are buying goes a LONG way

^^Nice first post^^
OP, have you called TMo customer service and asked about the problems your having? I've had nothing but excellent service from them with one small exception that was resolved very quickly. If your still in the buyers remorse (14 day) period they will send out new in the box units or allow you to exchange the phones for something different. If not, they still have a one year warranty, so you can get them replaced....
Hope you get things settled soon....

digital_exhaust said:
^^Nice first post^^
OP, have you called TMo customer service and asked about the problems your having? I've had nothing but excellent service from them with one small exception that was resolved very quickly. If your still in the buyers remorse (14 day) period they will send out new in the box units or allow you to exchange the phones for something different. If not, they still have a one year warranty, so you can get them replaced....
Hope you get things settled soon....
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yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.

Raioneru said:
yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.
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Click to collapse
If your out of the remorse period, they will send out replacement units, bare bones so to speak (no battery, SD card, back cover or charger)... In my case they sent them out priority and I had the replacement in three days. You don't return the defective units until the replacement arrives, so no down time.

Raioneru said:
yeah I think when I get back home next week I will try that, the thing is I don't know how long it might take for them to repair the phones
if they do repair them I will try the milestone II instead.
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Click to collapse
T-Mobile will send you replacements before you send the defective units back. Basically they send you replacements, then you send the old ones back in the same box(es) they delivered them in.
Hope you get your issue resolved....

digital_exhaust said:
If your out of the remorse period, they will send out replacement units, bare bones so to speak (no battery, SD card, back cover or charger)... In my case they sent them out priority and I had the replacement in three days. You don't return the defective units until the replacement arrives, so no down time.
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oh! so should I go to a local store and do that, or should I do it online?

Raioneru said:
oh! so should I go to a local store and do that, or should I do it online?
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Dial 611 from your phone and ask for technical support. They'll walk you through it from there.

More importantly, how did you get a g2 with a track ball?
Sent from my CyanogenMod powered G2.

Daffydukc said:
And you're a fool for including coverage of at&t along with battery problems with mine and dude who started thread's hardware issues.
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Since the battery is built into the phone and cannot be removed, I'd say that counts as a "hardware issue".
Which isn't really the point here.
The point is that faulty devices will always exist, and the more complex the device, the higher the number of faults.
Yes, the iPhone wouldn't have had the issues that you had.
Because the iPhone doesn't have a slide-out keyboard.
Or an optical trackpad.
See?
Follow that line of thinking through, and you're back in featurephone land.
Fact is, smartphones are complex. Manufacturing faults are inevitable. You just got unlucky. Twice. How unlucky? Well, so unlucky that I've never heard of a single other case of this "inverse-polarity-like sliding mechanism".
Doesn't make it a bad phone tho.

How to get upgrades still inside of your contract, and not available for upgrade...

I've been doing this same process for about 2-3 years now, and thought I would share. Basically, I'll buy the latest and greatest phone for Tmobile, and almost after a year (usually sooner), I'll call customer service, tell them I'm not happy with the phone, or bored, or really like a new one coming out, etc, and ask them politely if there is anything they can do since I'm not eligible for an upgrade and still inside contract.
Every time I've done this, they have always said, sure, you've been with us for a long time now, and they just replace my existing contract with a brand new one, and give me the upgrade price. I'll end up selling my old phone for the price of the upgrade, so basically I get a new phone each year and don't have to spend one dime. Well, I just called and did the same thing, and they are going to sell me the LG G2X for 260 w/ tax, and I just sold my Vibrant on Craig's list for 260. Should get my new phone Thursday.
I've loved my Vibrant, and had no issues really with it, (minus some weird gps issues every once in a while), but I'm a gadget geek, so I always gotta have the latest and greatest. Just wanted to say thanks to everyone in the Vibrant community, (dev's too), as my Vibrant experience has been great. I'll miss that beautiful screen, but I think I won't even notice with the raw power of the GX2. Anyway, just thought I'd share my story, since I had no clue tmobile would even do this for you. I just called up randomly one day and asked to see what they would say. Tmobile has always done everything they can to keep me as a customer.

I thought this was known? They just add +2 years to your contract

Yea depending who u speak to. Some r willing. Some aren't.
Sent from my T-Mobile G2 using XDA Premium App

I've done this so much, I though I was the only whos done this lol
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

anthonys2r said:
I thought this was known? They just add +2 years to your contract
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No, the difference is, they basically tear up your old contract, and replace it with a brand new one. ie... if you had say 1.5 years on your contract, and they let you upgrade, your 1.5 year contract would be gone, and you would have a 2 year contract only starting today. So, I should technically have a 3.5 year contract, but only have a 2 year contract.

dougstoner said:
I've loved my Vibrant, and had no issues really with it, (minus some weird gps issues every once in a while)
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Please let us know how the GPS is on the G2X. I'm also seriously considering an upgrade, but I've been reading mixed reviews on the G2X GPS, so am waiting for more user reports. (Don't mean this in any way to detract from your decision. I really hope the G2X has a perfect GPS.)
Thanks.

I can understand the "stick it to the man" type attitude, but what a prickish way to go about and purposely do this.
Buy the phone outright if you want new phones all the time. You end up spending about the same in a years time frame. (At least with TMO).
AT&T... well they don't have a "non-contract" rate that's cheaper. I'd have a less irritated opinion then.

So does this work for someone with t-mobile for 6 or 8 months? I would guess not.
Sent from my SGH-T959 using XDA App

Haxel said:
I can understand the "stick it to the man" type attitude, but what a prickish way to go about and purposely do this.
Buy the phone outright if you want new phones all the time. You end up spending about the same in a years time frame. (At least with TMO).
AT&T... well they don't have a "non-contract" rate that's cheaper. I'd have a less irritated opinion then.
Click to expand...
Click to collapse
If tmobile is willing to do it, and the OP isn't deceiving them, why is it wrong?

thanks will try soon

I've never been deceptive with them. my gps has always wondered and taken a while to lock, even with the fix. I simply told them I wasn't happy with the gps, and wanted to upgrade. The time before that, I said I was tired if my phone. They said they wanted me to be happy and no problem.
Haxel said:
I can understand the "stick it to the man" type attitude, but what a prickish way to go about and purposely do this.
Buy the phone outright if you want new phones all the time. You end up spending about the same in a years time frame. (At least with TMO).
AT&T... well they don't have a "non-contract" rate that's cheaper. I'd have a less irritated opinion then.
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App

I wonder if Sprint would allow this early upgrade if I say I'm not happy, that would be awesome
Sent from my PC36100 using XDA App

Yeah, they have let me upgrade before only having a phone for 8 months. I actually got my vibrant last august. Again, I'm not telling people to do anything deceptive. Just call them up and see If they can do anything for you.
rakeshchn said:
So does this work for someone with t-mobile for 6 or 8 months? I would guess not.
Sent from my SGH-T959 using XDA App
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Sent from my SGH-T959 using XDA App

Will do. Should get my phone tomorrow.
samnada said:
Please let us know how the GPS is on the G2X. I'm also seriously considering an upgrade, but I've been reading mixed reviews on the G2X GPS, so am waiting for more user reports. (Don't mean this in any way to detract from your decision. I really hope the G2X has a perfect GPS.)
Thanks.
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App

So, if I call them up and say
"I'm not satisfied with my phone, the problems with my phone (I have had 2 replacements so far, GPS problems everytime), and Samsung not supporting the phone, is there ANY way you guys can help me and give me an early upgrade?"
And if the rep is nice enough, he will allow an early upgrade?

Exactly. Be honest with them, and of course polite. They still make money off upgrades, so not like they are losing money. The worst they can day is no.
Longcat14 said:
So, if I call them up and say
"I'm not satisfied with my phone, the problems with my phone (I have had 2 replacements so far, GPS problems everytime), and Samsung not supporting the phone, is there ANY way you guys can help me and give me an early upgrade?"
And if the rep is nice enough, he will allow an early upgrade?
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App

dougstoner said:
Exactly. Be honest with them, and of course polite. They still make money off upgrades, so not like they are losing money. The worst they can day is no.
Sent from my SGH-T959 using XDA App
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Alright. Only problem is, I've had this phone for 2 months (got it during the "free" upgrade special), but I'm VERY unsatisfied with it honestly. I hope that doesn't impact anything.

Longcat14 said:
Alright. Only problem is, I've had this phone for 2 months (got it during the "free" upgrade special), but I'm VERY unsatisfied with it honestly. I hope that doesn't impact anything.
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Click to collapse
I got this phone the same way. I am most likely going to upgrade once something better hits the market!

samnada said:
Please let us know how the GPS is on the G2X. I'm also seriously considering an upgrade, but I've been reading mixed reviews on the G2X GPS, so am waiting for more user reports. (Don't mean this in any way to detract from your decision. I really hope the G2X has a perfect GPS.)
Thanks.
Click to expand...
Click to collapse
My brother has had the phone now for a day and I've been tinkering with it since he's new to android. GPS works 100%, absolutely fantastic. Using GPS Test I got 12 satellites within 3 seconds and 12/12 locked and all the gps readings are litterally off the charts with 200+ readings. Accuracy is consistent @ 3-10 ft accuracy - mostly at 5ft accuracy. Hope this helps anyone that has doubts on the GPS on G2X because it is NOT a problem .

Didnt know this was anything special. This is all cool if you dont plan changing companies because if you do leave with you new phones im pretty sure theres a etf. Why would any company care what phone you get, your still locked into a 2year agreement. After 1month-or a year, when you get another phone, your still locked into a 2year agreement. Im pretty sure Tmo and Sprint will do anything possible to satisfy there custumers.

[Q] how to get a nexus s 4g?

So I have seen from several people around the thread that they were able to get a Nexus S 4g as a replacement for their OG EVo. I was wondering what would be some specific reasons to receive this replacement or what I would need to say to tech support.
Thanks

I'm wondering this as well.

i just bought one for $220 on Craigslist. now i have the evo and the nexus. best of both worlds!

You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement

reptar832 said:
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
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Not true. I simply went to a.service center because of problems with a charging port. They checked it out and verfied it was bad. When they went to order a replacement the nexus s came up as an option so I took it. Take this forewarning, signal on the nexus is horrible, even with the 2.3.5 update.
tapa tapa tapa

Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........

pitmaster said:
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
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Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?

schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
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Why are you trying to scam a new phone? Total douche move IMO.

Sry0fcr said:
Why are you trying to scam a new phone? Total douche move IMO.
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Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.

thegregbradley said:
Because it's a total douche move of HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.

mattykinsx said:
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
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I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?

schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
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Seriously I spent 3 hours on the phone and got nowhere.
Sent from my PC36100 using XDA Premium App

thegregbradley said:
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
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Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.

thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.

thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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Click to collapse
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App

pitmaster said:
He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
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Click to collapse
This isn't a bad reception thing. The radios in the Nexus are generally bad, ridiculously bad: WiFi, 3G, voice, all of them are terrible. Its a sweet phone but the signal issues are quite sad and makes it rather frustrating to use the phone. The July 25th update was supposed to address these issues as well and from my experience it is no better. Signal quality is a known issue for the Nexus and it is the poor quality antennas and radios that Samsung uses that makes me question their devices as a whole. I'm just happy I also have my E3D so that I can actuall get a signal when using my phone.

mattykinsx said:
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
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I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
Sry0fcr said:
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
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I know this is the way it is, but just because something is some way doesn't mean I should have to live with it or not try to change things. I won't bore you with tales of history in which we have changed the norm to suit society better, nor am I under the delusion that being stuck in a lame contract is as heavy as the idea of slavery or bigotry. But I don't make a habit of sitting idly by and getting screwed over by large companies just because they told me I had to. I'm sure at least those of us who are over 25 on here work very hard for their money (I do), and I don't like being jerked around based on the whim of a corporation. I very much understand what you are saying, and I'm not under the impression that Sprint and the hacker community are pals and that they're backing out on a promise. I'm just saying, I don't see the issue with swapping to an extremely comparable phone IF your phone is already lost/stolen/destroyed, you're on insurance, and you simply prefer to have the other option. Same as if I felt like going to the Samsung Epic. Very similar phones, they're already replacing it, why does it have to be the same phone, especially when the same phone simply isn't the same anymore?
EDIT: Also fellas, I'm not intentionally being challenging with either of you or being argumentative for the sake of trolling or whatever, I'm legitimately just enjoying a robust debate on a lazy Tuesday evening. Thank you for the discussion guys

I choose not to commit insurance fraud myself. Let's remember that OS developers have an obligation to patch exploits. We are not guaranteed a rooted device unless you buy a dev phone.
Sent from my PC36100 using XDA Premium App

thegregbradley said:
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
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Asurion only handles the replacements when a deductible is paid, otherwise it's Sprint.
Also, all carriers use Asurion for their replacement insurance.
It's not Sprint's fault that HTC patched a hole in their bootloader security, therefore it's not fair for them to lose out on money.
If Sprint gives you a different model just because of a software update that does nothing but, essentially, increase the security of the phone....well...they lose out and that's just not a viable reason for them to lose out.
Root will be achieved, it sucks I know but, relax.

Rem3Dy said:
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App
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Well this is the unfortunate grey area, and an oversight on my part... apologies, didn't mean to simplify too much. However, I did buy the phone because of the exploit, this is why I didn't go with a different phone. My side of this is a hard one to defend; surely patching the exploit was considered a security issue. But they had to have known what they were doing, which I can never prove, so my case would never hold up in a court of law, and I know this. It just irritates me and I fear the day that I lose my phone or it gets stolen because I'll be stuck with a crappy, half-assed gingerbread updated Evo, which seems wrong to me.

Verizon really treated me solid today

Kind of a long read, but here it goes. So last Thursday, for the simple fact that I'm mentally retarded at times I think, I crushed the screen of my Incredible. Since this was the third claim I'd had on my insurance in 3 years, it was dropped and I was well beyond warranty so basically I was left without a phone. I activated an old RAZR just to get me by which, unbeknownst to me, immediately dropped my data plan (grandfathered unlimited). Crap. I scrambled and called VZW customer service only to be told "too bad, so sad" for the most part, well I decided to say screw it and just use the RAZR until the Nexus drops instead of using my upgrade on a phone I didn't really want right now.
Fast forward to Tuesday, I get a call from a VZW CS representative who is doing a follow up (read trying to get me to put the $30 data plan back on before they lost the chance at it) who tells me that, so long as I put a smartphone back on before my next bill (the 30th) they can put the unlimited back on. So starts the decision making process, I really wanted this plan and honestly was going to just use my upgrade for an IP4S (only after hours of scouting CL for a cheap Android and coming up empty) and then sell that when the Nexus dropped and buy the Nexus outright.
Well I went to my local store today and talked over this plan with my rep as well as a few other ideas (such as buying a phone I didn't care about at BB and using their 30 day return window assuming the Nexus drops in the next 30), he tells me to hold on just a second and that he has an idea. Goes to the back, finds an old display Continuum that they are about to return, hands it to me and tells me so long as I give him the sale when the Nexus drops, I can just use the Continuum until then. I was honestly dumbfounded, in all my dealings with VZW (believe me, there's been a lot) they had always done what was right to me in the end, but not without hassle and certainly not by going out of their way for me, so this action really caught me off guard. Talk about earning a customer for life, short of something extraordinarily dramatic in the future, they have me forever. Just thought I'd share this positive story since most aren't that great in the end.
AS far as the Continuum goes, it's honestly surprised the heck out of me. It's still on Eclair because the whole 12 people that actually bought the phone wasn't enough to warrant an upgrade LOL, but it's smooth and extremely responsive honestly for having only 384 MB of RAM (I believe, I don't think it was given the 512 found in the other Galaxy S variants). Far more so than my Incredible was on anything but Gingersense stock and the camera is absolutely in another league despite the 3MP deficit. The ticker display is gimmicky for anything other than music play as far as I'm concerned and I would rather have the extra screen real estate, but other than that I'm extremely pleased with the phone.

That's awesome. I've always had a fantastic time with Verizon too. I love the Big Red. They are awesome. Also, anyone out there will to give up there upgrade so I can get a Galaxy Nexus?

thats awesome man. when/if i get a job for big red, thats how im gonna treat all my customers!

Sounds like you found a good one. We have had a great experience at our Verizon store, but frankly most of the employees suck. You usually tell the ones that won't be very helpful.
Last week I went in and the lady did not even know if they had any android phones with a keyboard. I asked if she knew about any of the new phones coming out and she only knew about the iphone 4s.
I believe they make commission so I don't know why they can be so indifferent.
Sent from my ADR6300 using XDA App

T-Keith said:
Sounds like you found a good one. We have had a great experience at our Verizon store, but frankly most of the employees suck. You usually tell the ones that won't be very helpful.
Last week I went in and the lady did not even know if they had any android phones with a keyboard. I asked if she knew about any of the new phones coming out and she only knew about the iphone 4s.
I believe they make commission so I don't know why they can be so indifferent.
Sent from my ADR6300 using XDA App
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That was 100% what drove my rep to be so helpful, but at that point, I had no care as far as his ulterior motives were concerned lol, I just wanted my unlimited data back.

That's awesome

Dope employee right there

zerocool79346 said:
Kind of a long read, but here it goes. So last Thursday, for the simple fact that I'm mentally retarded at times I think, I crushed the screen of my Incredible. Since this was the third claim I'd had on my insurance in 3 years, it was dropped and I was well beyond warranty so basically I was left without a phone.
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You can buy a replacement screen on amazon for about $30. I've replaced mine twice.