Handset Warranty Question - Vibrant General

So I have had a T-Mobile HD2 since July, and it is horrible. I have had 3 handset replacements for it, and now I'm a eligible for a warranty replacement for another phone, and T-Mobile said they can only offer me the Motorola Cliq XT. (RIGHT?!)
Is there anything I can do to get T-Mobile to replace it with a Samsung Vibrant? I paid $199.99 for the phone, is should be able to get a phone that's worth the same value as mine, or of the same quality. (High-end touch screen phones)
I hear stories of people calling customer loyalty, and they exchange it with a device of their choice. But I need advice if anyone has done this before. Thanks!

Ask to be transferred to loyalty dept.. They are easier to get extras... And be polite... The vibrant it the only other phone in the class as the hd2... Remind tmo that the hd2 has a bigger screen, an led, and flash.. Remember you have to "settle" for android and "learn" how to use a new phone..
Sent from my SGH-T959 using XDA App

get what you want
The above post is correct
----"Ask to be transferred to loyalty dept.. They are easier to get extras... And be polite... The vibrant it the only other phone in the class as the hd2..." This comment is the counter to TMO trying to go cheap on you---- " Remind tmo that the hd2 has a bigger screen, an led, and flash.. Remember you have to "settle" for android and "learn" how to use a new phone"
The most important thing when dealing with the cell companies is to be consistent, polite but unyielding in stating --you want what you want and what you want is fair. Basically, it is this scenario.... if they give you resistance you keeping hounding them until they get tired and give in........ just like a little kid does good luck

Loyalty department is the people to talk to.. i was able to get another phone for free when i did my upgrade..

Related

So many purchase problems, now I am thinking iphone

I have tried unsuccessfully to purchase a Wing twice now. Last night I made a bid on a third one, however so much time has passed since I have been trying to get one that I am now out of time. I lost my phone last week and need a new one by Wednesday. In order to get my phone I will have to overnight it for early arrival on Wednesday. The total cost now puts me close to 400 which is the neighborhood of an iphone. When the iphone first came out I swore it was the phone for me but I wasn’t going to spend 600 for it. They have dropped in price to 399 for the 8 gig phone. I am going to have to unlock the phone though for T-mobile service which scares me a bit. I kept pretty close tabs on the whole unlock the iphone saga when it was first being done and it seemed that there was a pretty high failure rate at that time. A quick check on eBay reveals that there are a plethora of unlocked iphones for sale which tells me that they have perfected the process. So now I am at a cross roads. I can get the iphone tomorrow from an Apple store or AT&T’s stores. The Wing will have to be sent overnight if I can convince the seller to drop everything and run down to a FedEx office. So given the pros and cons of the purchase I see a pretty close match. Maybe I should be looking at the phones themselves. The processor on the iphone is way more powerful and so is the storage space. The thing I don’t like about the iphone is that it’s a mac which means I may have issues getting software for it on the open market. Then again it’s a seriously popular device and people may be writing all sorts of tools and software for it. It doesn’t have a dedicated keyboard either which I liked about the wing. So given the choice, should I seriously stick with the Wing or should I make the switch to the iphone? Opinions count but I would like to hear some concrete facts about the differences if I am to make a logical decision. Thanks in advance.
Have you considered you can walk into a Tmobile Store and get a wing for $349?
You talk about walking into an Apple Store vs. having a Wing shipped to you.... and that seems to be the deciding factor on which phone you're going to get. If you walk into a Tmobile store, you can get a Wing for $350 plus tax .... and if you walk into an Apple store, you can get an iPhone for $399 plus tax.
actually I cant get the wing for 349. It's a real pisser and if that was true I would have done that a week ago. I lost my phone (V3 Razor) about a week ago. The first thought that came to mind was go to T-mobile and get a new phone. My second thought was to upgrade into something like the Wing. I didn't know it existed at the time, but I thought that it would be a nice iPhone substitute at 350 since I believed the iphone to be 600. As it turns out I am 10 months away from my contract ending with T-mobile. I am 8 months away from qualifying for any T-mobile phone rebates. The Wing is 499 retail with 100 instant rebate and 50 mail in all of which require 2 additional years of contract. T-mobile will not allow me to extend my contract until I am 2 months or less from my current contract expiration. So to that end and to your point, the phone is not 350 to me it is 499 to me. That is why I started my search on eBay. I thought then as I think now, I can get a better deal on the Wing through eBay. However, I had the damnedest luck on this particular auction. I bid and won my first auction about 5 days ago and have not heard 1 word from the seller regarding the close of the auction. I believe he died and luckily I hadn't sent him any money. Maybe someday I will hear from the guy but at this point he wont respond to any emails nor has he complained about me not paying for the auction. I decided to try again and won a second auction for 255 on the wing. Great deal I thought until I actually paid for the auction only to find out that he already sold the phone to another party as well as collecting payment from me too. Now I have to deal with that big pile of crap but I still need a phone. So here I am needing to win yet another auction for my wing or I can just go to an At&t store and pick up the iphone.
Tough decision to make, one that i considered also. A couple of things to note first is:
Longevity: Remember iphone 2.0 is already in the works and might drop by the end of next year. Also remember T-Mobile's 3g service should start seeing implementation beginning next year. So now the question is, how long are you planning on keeping this phone? Another thing to consider is resale value if you opt to get another phone next year. I would assume an iphone in great condition should have a higher resale value over time than the wing.
Specs: iPhone is more powerful than Wing and also has more storage, has a multitouch display that is larger and with higher resolution.
UI and OS: iPhone beats Wing hands down for STOCK UI and OS, athough it is an unfair advantage. Apple made OSX on the iPhone from the ground up. It only has one platform to work with whereas WM6 is created to be cross-platform and work for different SP, PPC, and PDA that all have different specs and components. Although the dev comm definitely did an outstanding job of making wm6 more user friendly, and with upgrades to wm6 like Shadows's UI and Android around the corner, we'll see how this develops.
Dev. Community: Apple is releasing a SDK for iPhone early next year, so you should start seeing software for iPhone given enough time. Wing has an established dev comm as you can see - xda (The best!), modaco, howardforums, and others.
Apple vs. Microsoft: Which is the lesser of two evils?
Warranty: unlock your iPhone and you just voided your warranty. At least with wing something happens to it, you should be able to have T-Mobile help you in some way. At least, i would think.
Personally, i'm happy with my Wing. It might be no iPhone, but then again no other is. It's the little device that could, and while there are more powerful phones on the market, it still holds it own. Plus i like the idea that i can abuse it more than the iPhone. I feel HTC makes quality phones and i can't wait to see if T-Mobile releases HTC Touch Cruise for its 3g service (please, please, please). Plus, it's not a F'ing Sidekick! lol.
Unless you are in dire need of a pda phone right now, i would buy a cheap phone for the time and wait until the next round of pda phones come out. Take a look at the ATT tilt, for instance, much more powerful than the wing and im sure we'll see a price drop pretty quick.
Have you considered this?
http://www.fatwallet.org/forums/messageview.php?catid=18&threadid=733578
This is where I bought my wing, when the price was $49 after rebate, now it's $79 with free bluetooth headphone. You do need to sign-up another one year contract (no activation fee, free 2-day shipping) with Tmobile though, but you can combine your twon lines to a family plan and save some $$.
contract
unless you are within 2 months of your current contract expiring, you can not renew your contract with tmobile. Your account must be 60 days to contract expiration before you can get any rebates or discounts applied to your phone. I have mentioned that twice so far. It's a very important tip to pass on and to keep in mind with your own upgrade decisions in the future. If I qualified for any sort of assistance I would have bought the wing long ago.
FYI..I ended up with 3 failed auctions for the wing. Very strange situatation to say the least. In the end I went with the iphone but I am starting to wonder if that was a wise choice considering all the trouble I have had with it over the last week. I attempted for 48 hours straight to hack the iphone for use on t-mobile service. Apple has released an update sometime last month that pretty much locks the phone down for the next couple of weeks or months. Someone will surely figure out a way around it but for now its damn near impossible. I decided to sign up with att service and only after a week of fooling with this phone did I finally get it working today. About 6 hours after finally getting the phone up and running did I discover that it doesnt have VOIP support. Now at first glance that might seem like a meaningless attribute but this was the primary reason for me starting this little adventure of phone upgrading. I am going to start a new thread because I have more to tell and need help in making a choice.
if you use your phone almost like laptop then you won't like the iPhone. You will for for a little while till the wow factor wares off. It's definately pretty and very nice with all its tricks but the simple things it cant do. Some 3rd party apps attempt to fix this but it doesnt work all too well.
You'll take things for granted such as browsing to a site to download something and email it as an attatchment to someone or yourself.

Anyone else think the Inc is dying?

So, im just wondering, does anyone else think the Incredible is dying? I was at Verizon yesterday (black friday) and the reps didnt even show customers the incredible, nor did anyone look at it. And there were about a good 20 customers who walked in the store and looked at the Droid section while I was there. Verizon doesnt really market the Incredible either. The only place where the Inc is alive is in the forums.
Forums are showing down the past month or so.. I dunno, like any phone product, it has it's 6-9 months of fame.
It may still have a legacy like G1 or N1..
I do not think so....It is still a solid device and those who know about it will find it. I do not see it going out but I do see that there is a FLOOD of devices on the market that the consumers are just overwhelmed with what to buy and which device is right. For my mother, this would be too much to process...
Let me add this I knew all about the DINC before I ever with the VZW to play with one and the knowledge of the salesman trying to tell me about the device was awful. If I had based my first experience on buying the device from him I would have walked away from the DINC. The salesman have a big play in it to know the devices and then know how to determine what the buyers wants & then find the right devices to show....other than pushing the newer devices that are now on the floor....
My two cents
The biggest problem with the DINC is the battery life and originally availability due to AMOLED screens. I think the Droid X and Fasicinate took over for the DINC. I do like the phone but when you are up against SAMOLED and the battery life of Moto devices it is a tough sell.
After trying the droid 2 global for about a week it got returned for a dinc. Out of all the phones verizon offers this device is my favorite by far. It will have a long life albeit not a very hyped one.
Yeah, I mean I love it (the batter life and my battery door squeaking for no reason kind if ticks me off though ), but u almost want to get the original Droid (love cyanogen) for the build quality. I don't even care about the keyboard. But yeah, It sucks because the only HTC device anyone knows about is the evo. They really should really launch the Inc.
Sent from my ADR6300 using XDA App
parcou said:
I do not think so....It is still a solid device and those who know about it will find it. I do not see it going out but I do see that there is a FLOOD of devices on the market that the consumers are just overwhelmed with what to buy and which device is right. For my mother, this would be too much to process...
Let me add this I knew all about the DINC before I ever with the VZW to play with one and the knowledge of the salesman trying to tell me about the device was awful. If I had based my first experience on buying the device from him I would have walked away from the DINC. The salesman have a big play in it to know the devices and then know how to determine what the buyers wants & then find the right devices to show....other than pushing the newer devices that are now on the floor....
My two cents
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Yeah man..I was at the store the other day and was telling people to buy the Inc behind sales reps backs ha
Sent from my ADR6300 using XDA App
True, battery life kinda sucks, so get a bigger battery. But how many other phones are there out there with all of these ROM choices? Aren't the new phones coming out with locked bootloaders? When will the era of "s-off" Smartphones end? Personally, I think Verizon has seen enough, and they are going to put a stop to ROM hacking & flashing. Perhaps they have gotten smart about replacing bricked phones. If so, the Droid Incredible will be one of the last really decent hackable phones. Oh sure, you may be able to "root" your new phones, but just try to hack an ENCRYPTED bootloader sometime...so that you can flash your own ROM. I think the days of ROM flashing are coming to an end. That's why the Droid Incredible (with s-off) is never going to die.
Well that's what I mean, in xda and in the forums I think the incredible has a long time to go. But in the consumers mind, I feel like its a gonner. Which is a shame.
And if they keep locking boot loaders I might have to switch to webOS, if Palm is still alive by then.
Sent from my ADR6300 using XDA App
Correct me if I am wrong, but, wasn't there a law passed recently that allowed consumers who purchased a phone the right to root/unlock/jailbreak it without voiding the warranty? I thought I read this somewhere but I may be mistaken. Also, I think it's a crime that we can't do what we want to the phones WE PURCHASED! If I'm paying $200 for the phone plus well over $100/month to use MY phone I should be able to root it if I want. Also, I'm not even rooted yet so I'm not biased by any means. I just think if you buy something it's yours and you should be able to do whatever you want with it.
WormDoes said:
Correct me if I am wrong, but, wasn't there a law passed recently that allowed consumers who purchased a phone the right to root/unlock/jailbreak it without voiding the warranty? I thought I read this somewhere but I may be mistaken. Also, I think it's a crime that we can't do what we want to the phones WE PURCHASED! If I'm paying $200 for the phone plus well over $100/month to use MY phone I should be able to root it if I want. Also, I'm not even rooted yet so I'm not biased by any means. I just think if you buy something it's yours and you should be able to do whatever you want with it.
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The problem with tampering with it is obvious, people brick their phones. this of course causes verizon problems which is why they void the warranty. verizon shouldn't have to replace a phone for you because you messed with settings capable of rendering your phone useless. i'm rooted and all but that is just my opinion on it. you can do whatever you want but they aren't responsible for you messing up your own phone.
The law says that you have the rights to mess with your phone without being sued under the DMCA y the manufacturer for reverse engineering, decrypting, etc... the law does not guarantee you the ability or the access to do it, nor that the company has to fix what you broke during the process, just that it's no longer illegal for you to try.
The device has been out for 7 months. I honestly think that the fact that Verizon's still even advertising it is surprising. Normal "life" for a device like this is only a few months.
i think this too, if it wasnt for the AMOLED shortage, the inc could have surpassed any phone Verizon could offer. also, i agree with the fact that verizon doesnt advertise it as much as it should be, the phone has MUCH potential. i think its just verizon's fault :/
When I first got my Incredible a few months back, Verizon was ramping up their advertising campaign for the Droid X. At that time, I don't recall seeing any advertisements for the Inc (in any medium).
Now, all these months later, there are a few commercials for the Inc that I see playing fairly regularly on TV. I haven't paid enough attention to see if stores are also advertising it out front or not.
In any regard, it seems that Verizon is making a push for better public knowledge of this phone. Sure, it will eventually phase out like any other, but based on advertising, that doesn't seem to be the current trend.
I have two friends who recently (within the last two weeks) purchased Incs. One is a very educated consumer, the other barely can tell a phone from her shoes. Not sure what sold her on it, but it seems that they are still being 'pushed' to some degree.
My brother was in the Verizon store last week and commented that they were very short on Incredibles. The sales associate told him that they had recently been selling a lot of them.
Besides the TV ads, I realize that most of what I just said is completely anecdotal. Take it for what it's worth, but I think the Inc still has some time to go.
Of course, you could use all of my same points to make the opposite argument: that they are pushing them hard now so they can clear space for upcoming models (especially for the holiday season).
Guess we'll just have to wait and see.
I still see commercials for Inc.
I saw a Best Buy Black Friday ad for the Inc.
My uncle came by the house a day or two ago showing off a brand new Inc he got that week.
Nearly every model has it's rise and fall, and I'm fine with that so long as there's a decent community for the DInc that we see advancements in roms and such. MIUI is what I use and it's picking up good theme developers now with the new theming system, so regardless if the phone is losing populatity, there's enough people to provide rich content for a while.

How to trade a mytouch4g in for a Nexus S without paying? help me quickly please :(

How do i trade my unrooted mytouch 4g with tmobile for a Nexus S? do i have to pay to do it ? how can i do it without paying and what are some good reasons to do it?
The only way they trade is if you've had multiple defective devices. Even then it's rare you'll get a decent phone, although you could go to retention and say your going to cancel if you don't get a decent phone.. But I mist ask why would you want to switch from the MT4G to the Nexus S? it's so much better
the buttons on the mytouch4g dont work sometimes, the trackpad doesnt click, i also got the bad screen
Last time I tried to exchange my MT4G they offered me a Vibrant S 3G because they were out of stock. I highly doubt they would give you a Nexus S in exchange. They usually downgrade in that situation. (I personally think you should be upgraded if they run out of stock)
the only thing the vibrant has over the MT4G is the screen.. im not gonna give up all of the nice hardware in the MT4G for a screen lol im gonna see if i can get the nexus s tomorrow though im gonna call tmobile
I doubt you could ever trade for a Nexus S from T-Mobile since they do not sell the phone directly. Afaik it is only available on the T-Mobile network through Best Buy.
So how would i get the nexus s?
You won't be able to do it through T-Mobile. T-Mobile doesn't sell the Nexus S. Even if they did, I can't even fathom a circumstance where they would "trade". Your only option will be to sell you MT4G on Craigslist and use that money to buy a Nexus S on Craigslist. The only way you'll get upgrade pricing on the Nexus S is if you are eligible to renew and you do it through Best Buy.
Could always use best buy trade in. You wont get the cash you want, but it'll help you buy your nexus s outright since you can't upgrade.
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droiddawg said:
Could always use best buy trade in. You wont get the cash you want, but it'll help you buy your nexus s outright since you can't upgrade.
Sent from my PC36100 using XDA App
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Yeah man just go through Craigslist. I might be heading that way and trading in my myTouch 4G.
IDK man... its going to be real hard. I cant really think of a way to do it other than what the previous posts have said.
eh i guess the mt4g is good but i want to get one with the good screen, when i send it to them do they send me a brand new one or a used one?
haldi15 said:
eh i guess the mt4g is good but i want to get one with the good screen, when i send it to them do they send me a brand new one or a used one?
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First few times its new but after a few trades they go to referbs
Sent from my HTC Glacier
also how does it work i call them and tell them about my problems with it, than do i send the phone to them first or do they the new one to me first? & do i send the box with it? or just the phone itself and do i have to pay anything if so how much?
haldi15 said:
also how does it work i call them and tell them about my problems with it, than do i send the phone to them first or do they the new one to me first? & do i send the box with it? or just the phone itself and do i have to pay anything if so how much?
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You will not be able to call up t-Mobile and exchange the phone.
1) T-Mobile doesn't sell the Nexus S phone. Best Buy has exclusive rights to it.
2) T-Mobile will not simply allow you to trade in phones for another phone.
3) You have to have a legitimate reason to file a warranty claim on your phone. At that point you will only get a MyTouch 4G replacement. If that should happen a few times they will offer you a "like deceive" which in this case will be the Samsung Galaxy S model. Not the Nexus S you are looking for. And each warranty replacement will cost you ~ 130.00. So you are looking @ 360.00 just in warranty fees.
Just sell your device on Craigslist or eBay then buy your Nexus S. That is the only way besides buying the device outright for full price.
You can call T-mobile Executive Customer Care and leave a message. A T-mobile exec customer care agent will return your call within two weeks to attempt to resolve the problem (give a free phone without contract extension). However this will only work if you've done multiple handset exchanges for the same phone model. I exchanged a Motorola Defy 4 times due to a variety of problems and Executive Customer Care called me and basically asked me how I would like them to resolve this issue and I told them I want a better phone. And they asked me which one and I told them a Mytouch 4g (the newest phone they had at the time) and they said no problem and sent it out the next day. Hope it helps.

[Q] how to get a nexus s 4g?

So I have seen from several people around the thread that they were able to get a Nexus S 4g as a replacement for their OG EVo. I was wondering what would be some specific reasons to receive this replacement or what I would need to say to tech support.
Thanks
I'm wondering this as well.
i just bought one for $220 on Craigslist. now i have the evo and the nexus. best of both worlds!
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
reptar832 said:
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
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Click to collapse
Not true. I simply went to a.service center because of problems with a charging port. They checked it out and verfied it was bad. When they went to order a replacement the nexus s came up as an option so I took it. Take this forewarning, signal on the nexus is horrible, even with the 2.3.5 update.
tapa tapa tapa
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
pitmaster said:
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
Click to expand...
Click to collapse
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
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Why are you trying to scam a new phone? Total douche move IMO.
Sry0fcr said:
Why are you trying to scam a new phone? Total douche move IMO.
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Click to collapse
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
thegregbradley said:
Because it's a total douche move of HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
mattykinsx said:
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
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I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
Click to expand...
Click to collapse
Seriously I spent 3 hours on the phone and got nowhere.
Sent from my PC36100 using XDA Premium App
thegregbradley said:
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
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Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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Click to collapse
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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Click to collapse
The bootloader has always been locked. HTC just patched the exploit
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pitmaster said:
He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
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This isn't a bad reception thing. The radios in the Nexus are generally bad, ridiculously bad: WiFi, 3G, voice, all of them are terrible. Its a sweet phone but the signal issues are quite sad and makes it rather frustrating to use the phone. The July 25th update was supposed to address these issues as well and from my experience it is no better. Signal quality is a known issue for the Nexus and it is the poor quality antennas and radios that Samsung uses that makes me question their devices as a whole. I'm just happy I also have my E3D so that I can actuall get a signal when using my phone.
mattykinsx said:
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
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Click to collapse
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
Sry0fcr said:
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
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Click to collapse
I know this is the way it is, but just because something is some way doesn't mean I should have to live with it or not try to change things. I won't bore you with tales of history in which we have changed the norm to suit society better, nor am I under the delusion that being stuck in a lame contract is as heavy as the idea of slavery or bigotry. But I don't make a habit of sitting idly by and getting screwed over by large companies just because they told me I had to. I'm sure at least those of us who are over 25 on here work very hard for their money (I do), and I don't like being jerked around based on the whim of a corporation. I very much understand what you are saying, and I'm not under the impression that Sprint and the hacker community are pals and that they're backing out on a promise. I'm just saying, I don't see the issue with swapping to an extremely comparable phone IF your phone is already lost/stolen/destroyed, you're on insurance, and you simply prefer to have the other option. Same as if I felt like going to the Samsung Epic. Very similar phones, they're already replacing it, why does it have to be the same phone, especially when the same phone simply isn't the same anymore?
EDIT: Also fellas, I'm not intentionally being challenging with either of you or being argumentative for the sake of trolling or whatever, I'm legitimately just enjoying a robust debate on a lazy Tuesday evening. Thank you for the discussion guys
I choose not to commit insurance fraud myself. Let's remember that OS developers have an obligation to patch exploits. We are not guaranteed a rooted device unless you buy a dev phone.
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thegregbradley said:
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
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Click to collapse
Asurion only handles the replacements when a deductible is paid, otherwise it's Sprint.
Also, all carriers use Asurion for their replacement insurance.
It's not Sprint's fault that HTC patched a hole in their bootloader security, therefore it's not fair for them to lose out on money.
If Sprint gives you a different model just because of a software update that does nothing but, essentially, increase the security of the phone....well...they lose out and that's just not a viable reason for them to lose out.
Root will be achieved, it sucks I know but, relax.
Rem3Dy said:
The bootloader has always been locked. HTC just patched the exploit
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Well this is the unfortunate grey area, and an oversight on my part... apologies, didn't mean to simplify too much. However, I did buy the phone because of the exploit, this is why I didn't go with a different phone. My side of this is a hard one to defend; surely patching the exploit was considered a security issue. But they had to have known what they were doing, which I can never prove, so my case would never hold up in a court of law, and I know this. It just irritates me and I fear the day that I lose my phone or it gets stolen because I'll be stuck with a crappy, half-assed gingerbread updated Evo, which seems wrong to me.

Verizon really treated me solid today

Kind of a long read, but here it goes. So last Thursday, for the simple fact that I'm mentally retarded at times I think, I crushed the screen of my Incredible. Since this was the third claim I'd had on my insurance in 3 years, it was dropped and I was well beyond warranty so basically I was left without a phone. I activated an old RAZR just to get me by which, unbeknownst to me, immediately dropped my data plan (grandfathered unlimited). Crap. I scrambled and called VZW customer service only to be told "too bad, so sad" for the most part, well I decided to say screw it and just use the RAZR until the Nexus drops instead of using my upgrade on a phone I didn't really want right now.
Fast forward to Tuesday, I get a call from a VZW CS representative who is doing a follow up (read trying to get me to put the $30 data plan back on before they lost the chance at it) who tells me that, so long as I put a smartphone back on before my next bill (the 30th) they can put the unlimited back on. So starts the decision making process, I really wanted this plan and honestly was going to just use my upgrade for an IP4S (only after hours of scouting CL for a cheap Android and coming up empty) and then sell that when the Nexus dropped and buy the Nexus outright.
Well I went to my local store today and talked over this plan with my rep as well as a few other ideas (such as buying a phone I didn't care about at BB and using their 30 day return window assuming the Nexus drops in the next 30), he tells me to hold on just a second and that he has an idea. Goes to the back, finds an old display Continuum that they are about to return, hands it to me and tells me so long as I give him the sale when the Nexus drops, I can just use the Continuum until then. I was honestly dumbfounded, in all my dealings with VZW (believe me, there's been a lot) they had always done what was right to me in the end, but not without hassle and certainly not by going out of their way for me, so this action really caught me off guard. Talk about earning a customer for life, short of something extraordinarily dramatic in the future, they have me forever. Just thought I'd share this positive story since most aren't that great in the end.
AS far as the Continuum goes, it's honestly surprised the heck out of me. It's still on Eclair because the whole 12 people that actually bought the phone wasn't enough to warrant an upgrade LOL, but it's smooth and extremely responsive honestly for having only 384 MB of RAM (I believe, I don't think it was given the 512 found in the other Galaxy S variants). Far more so than my Incredible was on anything but Gingersense stock and the camera is absolutely in another league despite the 3MP deficit. The ticker display is gimmicky for anything other than music play as far as I'm concerned and I would rather have the extra screen real estate, but other than that I'm extremely pleased with the phone.
That's awesome. I've always had a fantastic time with Verizon too. I love the Big Red. They are awesome. Also, anyone out there will to give up there upgrade so I can get a Galaxy Nexus?
thats awesome man. when/if i get a job for big red, thats how im gonna treat all my customers!
Sounds like you found a good one. We have had a great experience at our Verizon store, but frankly most of the employees suck. You usually tell the ones that won't be very helpful.
Last week I went in and the lady did not even know if they had any android phones with a keyboard. I asked if she knew about any of the new phones coming out and she only knew about the iphone 4s.
I believe they make commission so I don't know why they can be so indifferent.
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T-Keith said:
Sounds like you found a good one. We have had a great experience at our Verizon store, but frankly most of the employees suck. You usually tell the ones that won't be very helpful.
Last week I went in and the lady did not even know if they had any android phones with a keyboard. I asked if she knew about any of the new phones coming out and she only knew about the iphone 4s.
I believe they make commission so I don't know why they can be so indifferent.
Sent from my ADR6300 using XDA App
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Click to collapse
That was 100% what drove my rep to be so helpful, but at that point, I had no care as far as his ulterior motives were concerned lol, I just wanted my unlimited data back.
That's awesome
Dope employee right there
zerocool79346 said:
Kind of a long read, but here it goes. So last Thursday, for the simple fact that I'm mentally retarded at times I think, I crushed the screen of my Incredible. Since this was the third claim I'd had on my insurance in 3 years, it was dropped and I was well beyond warranty so basically I was left without a phone.
Click to expand...
Click to collapse
You can buy a replacement screen on amazon for about $30. I've replaced mine twice.

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