Database Users

Best Buy vrs. Shack vrs. Sprint

I am the primary number on a 3 line family plan and got the Hero in Oct.
I called today and the sprint rep said I was fully upgrade eligible for the Evo at $199. SWEET
I asked if I could pre-order and he said not until June 4rth. I asked about going to BB or the shack and he said that if I bought the phone there, if I have any problems with anything, I need to go back to them for service.
Questions:
Which is better for service, BB or Shack, or Sprint?
I have the $7 warranty from Sprint, can I get that if I buy at BB or shack?
If I do upgrade, do you think my Hero will be eligible for a buy back from Sprint?

Bielinsk said:
I am the primary number on a 3 line family plan and got the Hero in Oct.
I called today and the sprint rep said I was fully upgrade eligible for the Evo at $199. SWEET
I asked if I could pre-order and he said not until June 4rth. I asked about going to BB or the shack and he said that if I bought the phone there, if I have any problems with anything, I need to go back to them for service.
Questions:
Which is better for service, BB or Shack, or Sprint?
I have the $7 warranty from Sprint, can I get that if I buy at BB or shack?
If I do upgrade, do you think my Hero will be eligible for a buy back from Sprint?
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The warranty is applied to whatever phone is on the account, regardless of where you buy it from.

Hmm, looking at the sprint site, it doesn't appear I am upgrade eligible. or I am reading it wrong.
How can I tell if I am eligible?

hmmm...
If I were you, I'd just walk into a Sprint store and speak with the person that looks like they've worked there the longest.
Then, go into a different store and do the same.
Sounds odd, but with Big Red I've walked into different stores and gotten different answers to my questions. Naturally, I made purchases at the stores that provided the answers I wanted

supossedly, according to slickdeals the best cheapest price is available at Sams Club since they give you an instant $40 rebate on new activations. so you could get it for $159 there

Best Buy offers insurance for 10 bucks a month (3 more than sprints 7). The guy told me that if anything happened to it by my fault, i.e. dropping it in in the doodoo station, they would replace it, no questions asked, with no deductible..

you can add the $7 Sprint insurance to your plan at anytime online through your sprint account.

does radio shack have anything like that best buy $10 a month insurance? If i knew about that I may have preordered there instead

notown775 said:
Best Buy offers insurance for 10 bucks a month (3 more than sprints 7). The guy told me that if anything happened to it by my fault, i.e. dropping it in in the doodoo station, they would replace it, no questions asked, with no deductible..
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no deductible is nice. but 36 extra a month. I've had my vogue for 23 months, haven't needed to use the TEP once . . . thinking about going it without insurance at all, but of course, that's when my phone will get stolen month 2

Purchase the Evo through BB but stay with TEP on Sprint (Total Equip Protection) this way your covered in any situation (liquid damage, lost, stolen, damaged beyond repair) and you still get it for $199 with the instant rebate and no mail in rebate that needs 14 weeks to be received ($100 off)

GODZON my hero yeah follow his advise,,,......are u jumping for the the evo Godzon???????????????ur are the best with all those mods??eyecandy

tricknasty said:
does radio shack have anything like that best buy $10 a month insurance? If i knew about that I may have preordered there instead
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RadioShack has a 2 year service plan, $124.99 upfront, no deductible. Cover's normal wear and tear, manufacturers defects, damage from dust, heat, light, humidity, and cold, and corrossion due to moisture damage.

Bielinsk said:
I am the primary number on a 3 line family plan and got the Hero in Oct.
I called today and the sprint rep said I was fully upgrade eligible for the Evo at $199. SWEET
I asked if I could pre-order and he said not until June 4rth. I asked about going to BB or the shack and he said that if I bought the phone there, if I have any problems with anything, I need to go back to them for service.
Questions:
Which is better for service, BB or Shack, or Sprint?
I have the $7 warranty from Sprint, can I get that if I buy at BB or shack?
If I do upgrade, do you think my Hero will be eligible for a buy back from Sprint?
Click to expand...
Click to collapse
If you're the impatient type, remember that BB and the Shack are the only ones where you can preorder and be sure you get one on release day...without a MIR.

Hmm, Sprint CS says I am eligible for the $199 price, but I called Best Buy and they checked and said I am not eligible until Oct.
Guess I will have to wait until June 4rth and order through Sprint. Wonder why Sprint says I am, but Best Buy shows I am not.

Well bestbuy was the way to go but now they have made some changes like making you wait two weeks for a new phone when yours is broke even when you have insurance all its good for is an extra battery
Sent from my HERO200 using Tapatalk

I don't even know if I'm allowed to post this here...
But my name is Kyle, I'm the store manager of a RadioShack in Bellmead, Texas. You can preorder the EVO from RadioShack for a $50 down payment, we give you a gift card with the $50 on it you can use towards the price of the phone, and the company is throwing in $20 for accessories you can use at the time of purchase. Our inventory is being determined by the preorders we sell, so we are guaranteed to have at least that many phones in stock on June 4th.
I have personally had the opportunity to use this phone as part of inter-company training, and let me tell you: every rumor you've ever heard about this phone being fast as all hell is absolutely true. This thing is a beast. I've already pre-ordered mine, and anyone in the area is welcome to stop in the store. I'm not allowed to show anyone or demo the real deal before launch date, but I do have a dummy model that I'll be happy to show, so you can see how the real phone feels prior to launch.
Any questions, PM me. I'll be happy to share any info I got.

notown775 said:
Best Buy offers insurance for 10 bucks a month (3 more than sprints 7). The guy told me that if anything happened to it by my fault, i.e. dropping it in in the doodoo station, they would replace it, no questions asked, with no deductible..
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not true not true

Sporkman said:
not true not true
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yeah dont trust those bestbuy/compusa/circuit city insurance unless its clearly written that its covered if x event happens.
I had a laptop to which the hinges cracked it was supposed to be covered under the protection plan... but they said those cracks were "cosmetic" and refused to honor. yup. A screen detaching from a laptop can be called "cosmetic" as long as it still powers on. >_<
(Won class action lawsuit / settlement against toshiba)
But i will never trust those extra coverage from big chain stores.

nuformzdesign said:
...my name is Kyle, I'm the store manager of a RadioShack in Bellmead, Texas.
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I just posted in your other thread about my RS experience today.
The employee at my local store told me that all the Radio Shacks in the Austin area are completely sold out of gift cards due to the EVO pre-orders! He's not positive if there will be any more by the 4th.
EDIT: I guess I could always drive up to Bellmead and order from you. It's only a little over 100 miles from Austin!

If anyone wants to check their eligibility status you can do so here with out logging in:
https://manage.sprintpcs.com/specialoffers/RebateWelcome.do?id12=UpgradeLanding_CheckUpgradeEligiblity

So who has the best preorder deal.

I just called my Radio Shack and they said they stopped taking orders yesterday. Do you think that is for every reseller. A girl here at work said she pre-ordered hers at a kiosk in Sam's club. She bought a 50 dollar gift card and then has to pay 150 the day of pickup. Plus Sprint is supposed to give a 70 dollar credit on her bill. I don't know what that is for but they seem to think you get that every time you re-up your contract.
So other than Sam's and the Shack are there any other stores I should check?
Thanks,
Phil

It might be worth your time to check out
www dot evpdiscount dot com .
It is a division of Sprint (or perhaps a third-party company???) that offers discounts ranging from 5% to 25% or so off your monthly bill. The discount is determined by who your employer is. The downside is your employer may not be a member. Mine was not, but I managed to get it set up and was able to pre-order through EVP. There is no cost or obligation to your employer. Also, the EVP price for the EVO itself is only $174.99, so that will save you a few bucks as well.

however, with that website you have to wait for your rebate (the $100 and the $25..), where best buy and radio shack you don't have to wait for the rebate

Looks like I'll have to wait on the rebate. I went ahead and ordered it via the EVP. Hopefully it ships on the 4th and I can get it early in the following week. The RS guy said their promotion ended yesterday so I figured I just needed to get my name on a list somewhere.

wildcard said:
however, with that website you have to wait for your rebate (the $100 and the $25..), where best buy and radio shack you don't have to wait for the rebate
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That's a good point. I forgot to mention that. However, if you have a business account, they employ something called "flat rate pricing," which means an instant rebate. I was fortunate enough to be porting over a business line, so the entire up front cost will only be $174.99 plus tax. They also throw in free overnight shipping AND free activation.

PAPutzback said:
Looks like I'll have to wait on the rebate. I went ahead and ordered it via the EVP. Hopefully it ships on the 4th and I can get it early in the following week. The RS guy said their promotion ended yesterday so I figured I just needed to get my name on a list somewhere.
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I specifically asked if it would be shipped on the 4th and received a few days after that and the response I received from the EVP representative was that they usually receive units early and will ship them out as soon as they come in. He also mentioned that it is more likely that EVP customers would get them earlier than the 4th rather than later.
I'm crossing my fingers, hoping desperately that he's correct. Time will tell, but if it get's here ON the 4th, I am one happy camper. Having to wait the extra weekend would be torture...

Sweet, I never thought about Radioshack before. I've been on a "5 days after the 4th" list for the Evo at Best Buy, and I just called RS and they confirmed that they'll have spare units first come first serve at 6AM. :-D I'm not sure if I should take my name off the BB list now or wait to see how RS plays through.

I just ordered mine from sprint for $299 with 28% off full the phone plan(Woot love my work). She said 299.99 with $100 off mail in rebate but after i gave her my work info she said they would do it for $250 with $100 mail in rebate. They will have it delivered on the 4th in the am. So glad to get this over my Nexus One with ****ty t-mobile.
P.S I just read that if you order from sprint they wont ship it till jun 4th. I just called and thats true. I canceled my order
Edit: Word I just got one for $300 from local guy that went to Google I/O. He wanted $600 but money talks and bull **** walks.

I preordered mine from a local store... celltekWireless. They've got a pre-order site set up... sort of.
www.celltekwireless.com/reservemyevo
Just send your name and phone number and a rep will get back to you to confirm your request to pre-order one.

shep211 said:
I just ordered mine from sprint for $299 with 28% off full the phone plan(Woot love my work). She said 299.99 with $100 off mail in rebate but after i gave her my work info she said they would do it for $250 with $100 mail in rebate. They will have it delivered on the 4th in the am. So glad to get this over my Nexus One with ****ty t-mobile.
P.S I just read that if you order from sprint they wont ship it till jun 4th. I just called and thats true. I canceled my order
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They are all shipping or coming out on the 4th. If I get it Monday or Tuesday I'll be OK. IT is not like everyone else will be ranked up and have the better sniper rifle.

erikivy said:
That's a good point. I forgot to mention that. However, if you have a business account, they employ something called "flat rate pricing," which means an instant rebate. I was fortunate enough to be porting over a business line, so the entire up front cost will only be $174.99 plus tax. They also throw in free overnight shipping AND free activation.
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they just told me that they can't do business accounts, I have to go through Sprint Business or something like that

wildcard said:
they just told me that they can't do business accounts, I have to go through Sprint Business or something like that
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I don't know, man, they didn't say anything like that to me. Maybe the rep you got didn't understand what you wanted to do, or perhaps they're new? Sorry it didn't work out for you.

Price Dropping on Amazon

I don't get paid until the 2nd. That is when I'll get my Epic. Will the price drop any more than 199.99 you guys think? The trend of the other 2 Galaxies on the other carriers have gone down to 1 cent.
If I buy from Amazon, and it goes down in price within a few days or a week, will Amazon honor a price adjustment? Because if they didn't, can't I just get a refund and then order it again, but just to save the trouble, they will give me a "price adjustment" like any other store, right? Anyone familiar with Amazon return policy? I just want to know, I'll probably research it myself, but its almost certain I'll buy from Amazon, since its the lowest price around.
Also, do they charge the tax? At the Sprint store they charge you the tax of the original price of $500, can I avoid the tax or just be taxed off the 199.99 price? Anyone familiar with purchasing on Amazon please help me with these questions, thanks, and hope all you early birds come on here to notify us of any major issues, etc.
As you can tell, I'm very tight on money, but I can afford the monthly cost of owning the Epic, are there any other ways to save money? One of the 3rd party local Sprint stores told me they can get me 25% off my bill every month for the duration of my contract. How do they do it? Is it a PROMO code they run into the system when I go through them? Is it possible to get this promotion myself through Amazon? Anyone know? Thanks.
Have a good weekend

The price might drop after the release. However since the epic appears to be shipping a few weeks after release I suspect the price won't drop for at least a month or 2. Even if it did, you cannot return and rebuy the phone. This is because if you returned the phone you would need to return it, cancel your sprint contract, and then restart. However there is a 90 day waiting period after canceling before you would be eligible for the new contract phone prices.
As for tax, they don't seem to charge it in many states. However phones may be different. I am not 100% sure on this.
Also I don't know what 25% discount they were refering to for you. Most of those are employer discounts. e.g. teachers get 15% off monthly, sears employees get 25% off, etc. If you are a student you can get 15 or 25% off through studentrate.com and they are still taking phone preorders and though the up front cost isn't amazing, the overall price is $175 for the phone and you get a free car charger or invisible shield I think.

so are you saying if i order thru amazon they won't ship it to me RIGHT AWAY?! Oh gosh, thats a bummer, you're saying I have to wait a few weeks? What about studentrate.com? Are they shipping right away once it hits the 31st??

ben7337 said:
The price might drop after the release. However since the epic appears to be shipping a few weeks after release I suspect the price won't drop for at least a month or 2. Even if it did, you cannot return and rebuy the phone. This is because if you returned the phone you would need to return it, cancel your sprint contract, and then restart. However there is a 90 day waiting period after canceling before you would be eligible for the new contract phone prices.
As for tax, they don't seem to charge it in many states. However phones may be different. I am not 100% sure on this.
Also I don't know what 25% discount they were refering to for you. Most of those are employer discounts. e.g. teachers get 15% off monthly, sears employees get 25% off, etc. If you are a student you can get 15 or 25% off through studentrate.com and they are still taking phone preorders and though the up front cost isn't amazing, the overall price is $175 for the phone and you get a free car charger or invisible shield I think.
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This is false, there is a zero day policy for returning equipt dropping a line and opening up a new line with the same phone I did it about 3 weeks after I got my Evo and got another Evo from a different store since the manager at a Shack wanted to be a douche and not swap out my Evo when it clearly had screen separation issues. I cancelled the whole darn thing and there was nothing he could do about it then got my money back went into a different store and got a new Evo and another line activated at full discount.

ForrelZ said:
This is false, there is a zero day policy for returning equipt dropping a line and opening up a new line with the same phone I did it about 3 weeks after I got my Evo and got another Evo from a different store since the manager at a Shack wanted to be a douche and not swap out my Evo when it clearly had screen separation issues. I cancelled the whole darn thing and there was nothing he could do about it then got my money back went into a different store and got a new Evo and another line activated at full discount.
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That's odd. Entropism I believe, who claims to have been a sprint repair technician and is now a sprint sales consultant said there is a 90 day wait, and the wait it tied to your SSN for when they do a credit check, so if you had a contract with sprint and cancelled it, you'd have to wait 90 days for the full new customer discount. Oh well, the internet is full is misinformation.

ben7337 said:
That's odd. Entropism I believe, who claims to have been a sprint repair technician and is now a sprint sales consultant said there is a 90 day wait, and the wait it tied to your SSN for when they do a credit check, so if you had a contract with sprint and cancelled it, you'd have to wait 90 days for the full new customer discount. Oh well, the internet is full is misinformation.
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Maybe that only applies to people who have been with sprint 30 days or longer. I don't think they would refuse someone who is brand new because they cancelled their initial contract for whatever reason.
Sent from a FRESH EVO using xda app

When I cancelled my Evo in mid-July, I told the Sprint representative handling the cancellation that I was going to wait for the Epic, and specifically asked if the cancellation would be held against me, and he said not at all.
I guess I'll find out for sure on Tuesday!
My guess is that if there is such a rule, it applies to cancellations outside of 30 days while on contract, and perhaps to cancellations off contract as well. In either case, it would appear that the way to get around that is to open the new line first, then cancel the old one. Surely they can't retroactively change the price of the device once you've purchased it, right!

Whoa! Got mine for 199 without contract!

So i am not up for upgrade until march 2012 but i decided to check and see what the OTD price was thru att for the atrix on my account. I pulled it up, and oddly enough it showed 199!
I went through the checkout process, but it wouldnt fully process the final checkout because i have unlimited data and i wouldnt pick a new data plan. Instead, i printed out my cart showing the final price of 199 + tax and took it into our local ATT store.
Talked to the manager there and he said he'd grandfather my data plan in, AND honor the price given on the website! so i'm getting my atrix tuesday morning for 199 even tho i just used my upgrade for my captivate in july!
SO STOKED!

How did you manage to get it for that price online? I'm in the same boat as you, I upgraded to my captivate in august and i'm not due for upgrade until 2012

If this is true, can you provide a few more details? I would also love to give this a shot.

Holy cow. Is there any way this is possible if you aren't a current AT&T customer? Lol
Sent from my HTC Glacier using XDA App

When they pay $500 for a phone it doesn't make sense for them to sell it for $200 without contract. It would never be able to happen in my store and my manager is extrememely lenient.

domin8 said:
So i am not up for upgrade until march 2012 but i decided to check and see what the OTD price was thru att for the atrix on my account. I pulled it up, and oddly enough it showed 199!
I went through the checkout process, but it wouldnt fully process the final checkout because i have unlimited data and i wouldnt pick a new data plan. Instead, i printed out my cart showing the final price of 199 + tax and took it into our local ATT store.
Talked to the manager there and he said he'd grandfather my data plan in, AND honor the price given on the website! so i'm getting my atrix tuesday morning for 199 even tho i just used my upgrade for my captivate in july!
SO STOKED!
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Wtf.........

Well, luckily with AT&T no phone of mine has ever really been "on a contract"... When I called the cancellation dept to preorder my Atrix....errr.... "switch to Verizon or Sprint".... They told me if I stayed, they'd cancel the last 10 months of my contract if i signed a new 2 year contract...and they gave me the Atrix for $174.99 with free overnight and no upgrade fee.... This is the same trick I pulled when I upgraded my phone last time 1 year into my 2 year contract! In other words, their "contract" is really BS if you talk to the right person in the cancellation dept who will keep throwing it out the window to keep you as a customer.

UTZorro said:
Well, luckily with AT&T no phone of mine has ever really been "on a contract"... When I called the cancellation dept to preorder my Atrix....errr.... "switch to Verizon or Sprint".... They told me if I stayed, they'd cancel the last 10 months of my contract if i signed a new 2 year contract...and they gave me the Atrix for $174.99 with free overnight and no upgrade fee.... This is the same trick I pulled when I upgraded my phone last time 1 year into my 2 year contract! In other words, their "contract" is really BS if you talk to the right person in the cancellation dept who will keep throwing it out the window to keep you as a customer.
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Nice!! Ive never tried that thinking they might go ahead and just cancel my service instead of giving me what I really want lol

Don't worry about having that happen. The goal of their "cancellation dept" is to do just the opposite. It should be named the "retention dept"! The first thing the guy told me on the phone (which was kinda cheesy) was "I'm superman and I have superpowers to keep you a satisfied AT&T customer!" And he did indeed have the superpower to throw my existing contract out the window and alter the presale price of the Atrix. Just call up, act dissatisfied with your current phone...ask how much your termination fee is...point out that it's cheaper for you to switch carriers than pay full price for the phone... then you're on your way to a new cheap phone! :-D

lost2030 said:
Nice!! Ive never tried that thinking they might go ahead and just cancel my service instead of giving me what I really want lol
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Don't worry about having that happen. The goal of their "cancellation dept" is to do just the opposite. It should be named the "retention dept"! The first thing the guy told me on the phone (which was kinda cheesy) was "I'm superman and I have superpowers to keep you a satisfied AT&T customer!" And he did indeed have the superpower to throw my existing contract out the window and alter the presale price of the Atrix. Just call up, act dissatisfied with your current phone...ask how much your termination fee is...point out that it's cheaper for you to switch carriers than pay full price for the phone... then you're on your way to a new cheap phone! :-D

grave101 said:
How did you manage to get it for that price online? I'm in the same boat as you, I upgraded to my captivate in august and i'm not due for upgrade until 2012
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Rock3nrenigade said:
If this is true, can you provide a few more details? I would also love to give this a shot.
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honestly all i did was log into my account on ATT, click the line i wanted to upgrade, and picked the atrix. it showed 199 instead of 499 even though my page said 'i am eligible to take advantage of their no commitment pricing until 2012'
i just noticed right now when i tried logging back into my ATT account i got this message:
We are in the process of enhancing our online experience and it is temporarily unavailable. We apologize for the inconvenience; if you need immediate assistance, please contact customer service at:
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so maybe it was a fluke or something? but i had printed out the confirmation pricing page and stuff and they are going to match it at the store since i wanted to keep my unlimited data package.
im sorry i cant provide more details, i dont really know how i managed this i'm just sharing my excitement

when i'm able to get back into my ATT account ill post screen captures

i ordered mine on the website out of contract,have my receipts showing the 199 price,lol. it was a flaw in the preorder website for the phone,it was because of the dock price, a att rep just reported to me. they called me and told me they would be canceling my order and redoing it at the full price,as it was an error, i told them to cancel my contract while they were at it,if they weren't going to honor a price i agreed to pay, they then agreed to let me buy the phones at the 199.99 price

jackxlj said:
i ordered mine on the website out of contract,have my receipts showing the 199 price,lol. it was a flaw in the preorder website for the phone,it was because of the dock price, a att rep just reported to me. they called me and told me they would be canceling my order and redoing it at the full price,as it was an error, i told them to cancel my contract while they were at it,if they weren't going to honor a price i agreed to pay, they then agreed to let me buy the phones at the 199.99 price
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Lol!! I guess that proves that "the customer is always right."

I did almost the same thing. I bought the inspire for 99 on a new service contract. I then went online 3 days later to see what the price of the atrix would be without contract. When I got to check out it was $199. The phone is now in the hands of fedex for delivery tomorrow.

The AT&T site has been down since some time last night! Maybe they are trying to fix this "glitch" lol!!

yeah i am guessing they are fixing it now. i just know i printed mine out and have an appointment on tuesday to get mine ha

domin8 said:
yeah i am guessing they are fixing it now. i just know i printed mine out and have an appointment on tuesday to get mine ha
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Photos? askndaklsknlasdf

domin8 said:
yeah i am guessing they are fixing it now. i just know i printed mine out and have an appointment on tuesday to get mine ha
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still got a copy of that printout?

Same here. Bought a Captivate back in July '10, iPhone 4 in Nov '10, my line (the Captivate) was only ~7 months into my current 2 year contract.
Last Wed (the 16th) went through the normal process, added the phone as an "upgrade" for me, went in the cart for $199, changed (again, right online) from the $30 Unlimited Data to $30 Unlimited Data w/ HSPA+
I *suspect* this was simply an early upgrade allowance (plus pre-order discount), and I'll be into a brand new 2 year contract.
Phone is on the FedEx truck due to be delivered today (in the next hour or so).

If you buy a XOOM at Costco, what's the return policy ?

If I decide to buy the XOOM at Costco, what's the Return Policy ?, the same as any other product, 90 days ?, or it will be like a Verizon return policy, 15 days ?, thanks

It's 14 days at Costco.

Low023 said:
It's 14 days at Costco.
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That is definitely incorrect. There is a 90 day return policy, same as if you bought a computer from Costco.
14 days refers to the amount of time you have to cancel your contract with Verizon.

Yes, definitely 90 days. 14 days for Verizon contract canellation as stated above.
Sent from my Xoom using Tapatalk

martonikaj said:
That is definitely incorrect. There is a 90 day return policy, same as if you bought a computer from Costco.
14 days refers to the amount of time you have to cancel your contract with Verizon.
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This is correct. If you sign a 2 year contract you have 14 days to cancel it. You have 90 days to return any electric product to costco and get a full refund. If any person at a kiosk tells you different just ask for the store manager.

Yes its 90 days, but costco makes you pay the activation fee and sign up for one month of service. At least they did when I was going to buy it on the 28th. It is also 20 bucks cheaper at costco but you'll end up paying more with the fees. I even told the "smart" reps there that verizon wasnt requiring the activation anymore and stuff so they called somebody and found out this was true but couldn't sell it to me without the activation due to costcos policy or something? So I just went to best buy and got it. 14 days with them though
Sent from the most 'Epic' phone in the world! ...Using XDA Premium app

js042507 said:
Yes its 90 days, but costco makes you pay the activation fee and sign up for one month of service. At least they did when I was going to buy it on the 28th. It is also 20 bucks cheaper at costco but you'll end up paying more with the fees. I even told the "smart" reps there that verizon wasnt requiring the activation anymore and stuff so they called somebody and found out this was true but couldn't sell it to me without the activation due to costcos policy or something? So I just went to best buy and got it. 14 days with them though
Sent from the most 'Epic' phone in the world! ...Using XDA Premium app
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Its because Costco gets a cut for selling the Xoom with a data plan.
If you really want the 90 day return policy, just go in there to buy the Xoom, sign up for the plan and then walk out the door and call Verizon and cancel. You'll get the activation fee dropped.

martonikaj said:
That is definitely incorrect. There is a 90 day return policy, same as if you bought a computer from Costco.
14 days refers to the amount of time you have to cancel your contract with Verizon.
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I'm just going by what they told me. They said it had a 14 day return policy for mine when I got it. He said they will exchange for a different one if it has any defects up to 90 days though.
I guess he may have been saying that to avoid a return or something... meh.

Low023 said:
I'm just going by what they told me. They said it had a 14 day return policy for mine when I got it. He said they will exchange for a different one if it has any defects up to 90 days though.
I guess he may have been saying that to avoid a return or something... meh.
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I've independently confirmed with 2 Costcos its a 90 return policy on the hardware.

In Store Verizon Cancellation
The Costco sales guys also told me 90 days for full refund or price match (if the price drops). As for canceling the Verizon plan, when I called to do it over the phone they wouldn't let me cancel it. They said they couldn't tell if I bought my Xoom for the full price or on contract so I would have to go in to the Costco kiosk to shut down my Verizon plan.​

This varies from one Costco store to the next. I live in South Florida and most stores have a 90-day return policy for the XOOM. However, there is one store in particular in my area that only honors a 30-day policy for the XOOM. This return policy is set by the manager of the mobile device Kiosk. This is why you may have a store here or there that deviate from the standard 90-day policy. Bottom line, call the store or go into the store from which you wish to buy your Xoom and ask the people at the kiosk.
I hope this clears up the confusion.

i bought my xoom at costco
the return policy is if you buy it on contract the policy is 14 days, if you buy it off contract its 90 days

RickyMaxX said:
This varies from one Costco store to the next. I live in South Florida and most stores have a 90-day return policy for the XOOM. However, there is one store in particular in my area that only honors a 30-day policy for the XOOM. This return policy is set by the manager of the mobile device Kiosk. This is why you may have a store here or there that deviate from the standard 90-day policy. Bottom line, call the store or go into the store from which you wish to buy your Xoom and ask the people at the kiosk.
I hope this clears up the confusion.
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Well the guy can say this, it will not hold up. As a costco employee i will tell you this. Corporate sets all are policies. Mangers only have the power to make them better (in the name of member service) they are NOT ALLOWED to make them worst. All you have to do is ask to talk to the store manager if someone tells you other wise.

bwcorvus said:
Well the guy can say this, it will not hold up. As a costco employee i will tell you this. Corporate sets all are policies. Mangers only have the power to make them better (in the name of member service) they are NOT ALLOWED to make them worst. All you have to do is ask to talk to the store manager if someone tells you other wise.
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Well that's good info. I talked with the manager of the mobile kiosk at this particular Kiosk and he said that it is a 30-day policy if you buy it off contract. So it's good to know this can be challenged. And yes, others in the area are selling it with a 90-day return policy off contract.

droidftw said:
i bought my xoom at costco
the return policy is if you buy it on contract the policy is 14 days, if you buy it off contract its 90 days
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Not true. As stated before you have 14 days to cancel the contract and 90 days to return the hardware. Of course unless you get a 2 year contract and a $200 subsidy, then yes it will be 14 days to pay the difference of $200 when you cancel your contract.

Costco will take anything back. It says 90 days right on my receipt. They also give you a rebate for the activation fee, or at least they gave me one.

rbruno66 said:
Costco will take anything back. It says 90 days right on my receipt. They also give you a rebate for the activation fee, or at least they gave me one.
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That’s correct the return policy is 90 days. As for the mail in rebate of the activation fee you will get it after 90 days.

knut150 said:
That’s correct the return policy is 90 days. As for the mail in rebate of the activation fee you will get it after 90 days.
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should be noted based on my experience talking to them that you only get back the $35 activation fee from Costco if you PAY for 3 months of service.