Guys,
I posted a message in the topic 'The best way to convey your message to Samsung is via Facebook' see Post 14.
In that post I mentioned messages I am sending to @samsungukmobiles are not appearing on their web page here.
This now makes me believe that someone at Samsung is deliberately ignorinf the tweets being sent.
Given that I was told Samsung use Twitter as their prime message conveyer I am wondering what the heck is going on.
I've sent off a message to Samsung but as of yet I've not heard anything back from them.
Therefore, what I would ask of you is those that have a Twitter account, could you please send off a tweet to @samsungukmobile and afterwards look to see if it appears on their twitter page.
Again their twitter page is here.
Could you please post back stating either yes your message was added to their twitter page, or no, it was not added.
The more tweets that are cancelled the stronger my argument with them.
This way I will know one way or another if the problem is my end.
Thanks
Beards
It will not get added to their page, it will be added to your own page showing that you have sent them a tweet. It will however appear in their time-line that they see privately along with the other hundreds of tweets they are bound to receive every month.
Lynchy30 said:
It will not get added to their page, it will be added to your own page showing that you have sent them a tweet. It will however appear in their time-line that they see privately along with the other hundreds of tweets they are bound to receive every month.
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Click to collapse
So the messages from other users (not Froyo related) that are displayed on their twitter page... how come they are generated?
EDITED:
Just realized, the messages from other users are simply Samsungs replies.
Okay, it then proves Samsung are merely not bothering to reply to any of the tweets being sent yes.
Beards said:
Okay, it then proves Samsung are merely not bothering to reply to any of the tweets being sent yes.
Click to expand...
Click to collapse
Nail on the head
Great....
If anyone else can make a tweet to Samsung and lets see if they too are ignored.
With the results I'll have further ammo to blast back at Samsung.
that's the difference in nature between Tweeter vs. Facebook
Tweeter is like a 1 way communication, it only shows what the account owner types in the page
Facebook is 2 way, you can post stuff directly into their Wall, the account owner can delete the stuff if they choose to, but if they care, they will leave it there and reply back to it, or simply ignore it.
i sent a tweet to samsung uk as a test, let see if they get back to me
Is there anything in particular you would like me to ask them? Just incase they do reply, you would have a useful answer
enigmameusa said:
Is there anything in particular you would like me to ask them? Just incase they do reply, you would have a useful answer
Click to expand...
Click to collapse
Yes please..... Ask them:-
"It has been mentioned quite a lot of replies to @samsungukmobile are being ignored. Proof of this is shown at @samsungukmobile where there has not been any replies nor comments since the 20th Sep".
It's a long tweet so I'll leave it to you to abreviate as you see fit.
Thanks.
Beards
EDITED:
Just noticed Samsung have actually posted a tweet....... Their first since 20th Sep.
Unfortunately it has NOTHING to do with any of the issues we are talking about.... It's to do with the Galaxy Tab where they are asking readers to Check out iGizmo's piece on the Galaxy Tab, which basically is yet another marketing plan.
no response to my enquiry yet
AllGamer said:
no response to my enquiry yet
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Click to collapse
Many thanks.... The more who try this ther stronger my case.
On a same note ~ I've posted many, many times on the UK Facebook and just the same... NOTHING back from Samsung to either declare or defend the posts.
I didn'd receive a response either, although my tweet was a bit harsh so it's to be expected, LOL
NetCopAD said:
I didn'd receive a response either, although my tweet was a bit harsh so it's to be expected, LOL
Click to expand...
Click to collapse
Cheers... Another name added to the list.
Today, i actually had a long conversation with @samsung_Mobiles.
Check it out on twitter
My Acc is @CrAsHeRiT
It seems that they listened to me about Lag issue..and i linked them to XDA & Voodoo Project.
Hope it's the time to get things fixed.
AlessandroIT said:
Today, i actually had a long conversation with @samsung_Mobiles.
Check it out on twitter
My Acc is @CrAsHeRiT
It seems that they listened to me about Lag issue..and i linked them to XDA & Voodoo Project.
Hope it's the time to get things fixed.
Click to expand...
Click to collapse
Thank you.
It would appear at least your Samsung twitter part responds. The UK twitter clearly does not.
That is the Indian Twitter account, im seriously suprised that they are replying to you :O
Sad part is that they are stating the release of Froyo @ end of October
thanks for the list
http://twitter.com/Samsung/lists
AlessandroIT said:
Today, i actually had a long conversation with @samsung_Mobiles.
Check it out on twitter
My Acc is @CrAsHeRiT
It seems that they listened to me about Lag issue..and i linked them to XDA & Voodoo Project.
Hope it's the time to get things fixed.
Click to expand...
Click to collapse
I've sent a few messages over the past few days but nothing back off them. Methinks their continued insistence that froyo was coming at the end of the month was wrong and they are now keeping their heads down.
sionyboy said:
I've sent a few messages over the past few days but nothing back off them. Methinks their continued insistence that froyo was coming at the end of the month was wrong and they are now keeping their heads down.
Click to expand...
Click to collapse
Thanks... Appreciate the feedback.
Details added.
Same thing here, they've ignored my Tweets in regards to the bugged/locked bootloader.
Fuggin' bum'oles!
Wired_God said:
Same thing here, they've ignored my Tweets in regards to the bugged/locked bootloader.
Fuggin' bum'oles!
Click to expand...
Click to collapse
Thanks.... added.
Related
I asked if they could release the CORRECT code, and this is the response I got:
Thank you for your continuous interest on our product.
We would like to know about your issue.
You mean that you cann''t even build the source?
Please send full details of your problem for Kernel source. (ex: build error log, build Environment)
We will provide the response ASAP, but this week is our Thanksgiving Day.
so we get 4 days off to celebrate (2010/09/21 ~ 2010/09/24)
We ask for your understanding regarding this matter.
Thank you.
Sincerely yours,
Click to expand...
Click to collapse
Now im no dev, but just trying to help get the correct code, how should I respond?
OneAn9ryN00b said:
I asked if they could release the CORRECT code, and this is the response I got:
Now im no dev, but just trying to help get the correct code, how should I respond?
Click to expand...
Click to collapse
Dean Sir,
There is only one "n" in "can".
I am happy to hear that you are interested in my problem. My problem is I don't have what I want. Thanksgiving, whatever iteration of it you are having, is comprised of two parts, the second of which is "giving". With you giving me what I want now, you will in turn earn my thanks.
This should make everything okay.
Sincerely,
X
대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha
OneAn9ryN00b said:
대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha
Click to expand...
Click to collapse
Open Source Office? Something like that.
Perhaps we can get one of the more experienced people like Koush to type up a response to them? Anyone want to PM him?
OneAn9ryN00b said:
대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha
Click to expand...
Click to collapse
doesn't look like chinese to me tho...
Samsung is a Korean company, so I would assume it's Korean.
Don't bother Koush with that, he hasn't been focusing on getting the fascinate kernel to compile, you'll just be forcing him to hit the delete button one more time on his PM box.
Angel or myself will discuss this with hc, jt, noobnl, Lil, a few others and figure out how best to describe our problems to them.
Thanks for posting your response, as of now we hadn't hear anything back.
Im no longer allowed to read posts on my phone as i just skim. bad idea.
Sent from my SCH-I500 using XDA App
yes... i've been dealing with a lot of korean companies, but all the e-mail responses are not made by any sort of technical engineers or have at least the knowledge of providing the proper answers.
These ppl just take the keywords out of the question and simply replies with the best matching response from their 'pre-made' messages...
so... not really helpful unless you really call them or go up to them...
fallingup said:
Guys this is just the canned response you get for emailing them. When we requested the source in the first place we got this, then another email that told us source was released. My inbox is full of the canned responses right now because of how many times I have contacted them to fix the source that they released. Just keep nagging them!
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Really?
"You mean that you cann''t even build the source?"
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Click to collapse
didn't sound canned to me.. sounded like a real person. but I don't know, I never even got a response.
samsungukmobile from twitter,
We’re very sorry about the delay with the release of Froyo. We're working on it round the clock & will post an update as soon as we have one
just read that myself, thank god an update of some sorts
oh wow!! the actually replied to my question?
You Brits are lucky! Here in Canada we cant even get answers to the simplest of questions, nevermind about froyo!
Sure hope that this is a sign of hope for us as well!!!
Same response on their facebook page. Three weeks it took them to give some sort of Froyo related response after countless angry people posting on their page asking about it.
You see Samsung, it wasn't that hard, was it?
AllGamer said:
oh wow!! the actually replied to my question?
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Click to collapse
Er, over the last month @samsungukmobile have been asked this question daily a great number of times, by many different people, and have ignored them all until now... so methinks this is perhaps not "your question" that they are responding to.
You have no idea how hard that took for me to get the message across to the UK P.R. Manager at Samsung:-
Mike
Having been in communication with Samsung regarding the GPS problems which have been experienced. They are confirming that the Froyo update should resolve these issues and be available via the Samsung Kies interface within the next 1-2 weeks.
Your comments regarding the Twitter & Facebook response time have been forwarded onto Samsung for them to investigate.
Regards
Richard
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk
Blog: blog.clove.co.uk
I still say next year...
Well, I read somewhere, that they expect the release of Froyo between the end of October and the beginning of November. I would rather get the proper and working Kies firstly...
(I hope this time there is not going to be any server fault and I will not lose my whole profile again >:3)
Round the clock sounds promising.
Zvenn said:
Round the clock sounds promising.
Click to expand...
Click to collapse
probably more like an excuse.
adirtymonkey said:
I still say next year...
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Click to collapse
I agree with you. Unfortunately...
ad_insane said:
I agree with you. Unfortunately...
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Click to collapse
It's a good thing you're not the people who decide on when to release it then.
I posted a comment in samsung mobile facebook about galaxy s lag issue and requested for a fix asap.
Guess what, they conveniently removed my comments from their facebook wall.
Any one experience similar from samsung facebook?
Sent from my GT-I9000 using XDA App
Someone might have reported your comment as spam and facebook removed it..
Sent from my GT-I9000 using XDA App
My friend work in a marketing firm which specialises in online marketing and stuff. She has the control of the Samsung India Facebook account. Its possible that Samsung employees may have a look at it ocassionaly but most of the times it is handled by other persons for promotions. So it is more likely that your comment was marked as spam by people and thus deleted rather than being deleted by Samsung India coz they dont control the account!
mammenj said:
I posted a comment in samsung mobile india facebook about galaxy s lag issue and requested for a fix asap.
Click to expand...
Click to collapse
When asking for a fix asap though, truthfully, were you being polite?
andrewluecke said:
When asking for a fix asap though, truthfully, were you being polite?
Click to expand...
Click to collapse
Maybe I was impolite, but I don't think they should delete it as its not spam.
I really expect more from a high end phone, and if there are issues, samsung should address it to keep the consumers happy, rather than deleting customer complaints.
On my part, may be its frustration of making the wrong choice...idk.
I am still going back to nokia 5800 for listening music and internet radio and map navigation, I did not plan to do this after buying galaxy s.
i post very often on their wall, and i get feedbacks, they usually answer pretty good if you are polite
mammenj said:
Maybe I was impolite, but I don't think they should delete it as its not spam.
I really expect more from a high end phone, and if there are issues, samsung should address it to keep the consumers happy, rather than deleting customer complaints.
.
Click to expand...
Click to collapse
Well, lets be honest here, if you go demanding they fix your specific bug ASAP, calling them idiots, etc, what were you expecting?
andrewluecke said:
Well, lets be honest here, if you go demanding they fix your specific bug ASAP, calling them idiots, etc, what were you expecting?
Click to expand...
Click to collapse
i believe we will do the same thing, have that post removed
Keep your gunpowder dry. If you are going to complain, it's best to do so politely and well-documented. Those posts influence potential buyers more, and is mentally harder to delete for those living, breathing humans that are managing the facebook page.
andrewluecke said:
Well, lets be honest here, if you go demanding they fix your specific bug ASAP, calling them idiots, etc, what were you expecting?
Click to expand...
Click to collapse
I never called them idiots, where did you get that?
you should likely change the topic from" Samsung deleted my comments in their facebook wall" to "My Comments got deleted off Samsung Wall" since Samsung is 99% likely not the one that removed it.
Egh, it wasn't meant to be a quote.. It was just an example.. Just saying, if you are polite to them, they will be probably respond..
Point taken, thanks
EDIT: Well, some will say this effort had no impact, others will not be so naive and realize the voices of MANY of you were heard. Really applaud everyone... regardless if it helped or not, Samsung has stated that they have heard us AND that it's something they are not used to, but will make an effort... I feel like this is success.
OTA should start tomorrow. Source should be released very shortly after that:
http://opensource.samsung.com/
THANK YOU ALL FOR HELPING!!!
For those not certain why this thread was created: PLEASE READ
--------------------------------INITIAL POST BELOW------------------------
I generally remain calm and try and remain upbeat and defend... but the news (rumor/leak) about Samsung holding off the froyo release to sell more phones set me over the edge.
While nothing is confirmed, I still believe Samsung needs to be aware of just how pissed they are making our community. I'm not talking stupid class action, blah blah... I simply want our voice heard, and for a Froyo release to happen ASAP... but beyond that, I want them to adhere to the Open Handset Alliance and release their source for our developers.
http://www.openhandsetalliance.com/
I believe we all now who is going to put out a better product, and right now they (our developers) are handicapped because they do not have everything they need.
That said, we need to be organized!
We need twitter to trend AND we need to spread it all over Facebook! I am ignorant and have no interest in learning Facebook. I know the majority of you use it daily so I am going to rely on you guys for that!
To do this on twitter, we all need to use the same #hashtag. We also need to threaten something that means something to them... the whole problem is they are not updating to help with their sales (allegedly). Well, we need to threaten to never buy Samsung again.
Please use this #Hashtag:
#NeverAgain
would work.... it is easy to use, short and to the point.
An example: (just copy/paste this if you like)
[email protected] & @Samsungtweets I will never buy a Samsung product after the way you've treated your customers. #NeverAgain
Click to expand...
Click to collapse
OR (thanks to @JunkDruggler):
[email protected] After the BH2 fail and the Vibrant fail.. I will #NeverAgain buy #samsung..
Click to expand...
Click to collapse
You need to tweet:
@SamsungMobileUS and/or @SamsungTweets
I sent a similar tweet earlier, and they are now following me. THEY ARE LISTENING... MAKE YOUR VOICE HEARD!!
trunkstar1 found a great link for their Facebook Wall (his post is here) - with nearly a HALF OF A MILLION PEOPLE!!
d_bot also has a Facebook group, join group NeverAgainSamsung
sweshes has created a groubal as well (online petition). If you are inclined, here is the link.
http://www.groubal.com/samsung-has-...ant-even-when-they-promised-end-of-year/#sign
Here is a LOT of their information for FACEBOOK users, compliments of a post from XDA user AllGamer.
AllGamer said:
List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists
Click to expand...
Click to collapse
+10
I don't have twitter or anything, but for this cause, I'll make one...
Still on my vacation till the 12th of Feb...
Ill try to do it on my phone.
Yes, a vacation of 3 months, hehe!
Sent from the helm of Vibrant Territory!
Awesome, please do what you can people... the whole point is to be organized, make it trend on twitter and Samsung will be forced to respond. Maybe that is why I am so upset, they have not made any effort to debunk these rumors.
I personally am tired of defending them...
Do u suggest I keep saying it or just like once a day?
to be most effective, I think you should post this is all US galaxy s variant forums. Fascinate, Epic, Captivate, and the other one or two. Get all US Galaxy S users to do this too!
btw, i dont have a twitter account or have ever used it. any suggestions on how to post your message once i create a twitter account?
EDIT: i just set up a twitter account, how do i post that hashtag to samsung?
Creating an account is super easy (and the best way to keep up with our developers). Once you have the account created, just PM me if you need help.... you could just copy/paste what I have in the OP if you like.
#NeverAgain... waiting for a dual core HTC on TMO then dumping the vibrant...
I would never ever imagine this coming from you but you actually did a pretty good thread. I don't think it would make diffrence, people aren't going to follow up, XDA is a small portion of all samsung phones.
Like someone said samsung is known for their eletronics that are release as is, no follow up update. As big as they are they become greedy. Its a company out out for money, "making a new phone with new software" will get the most sales.
If they give us froyo now it will drop their new phone sales dramactecly (spelling). Because an old phone will be cheaper then a new phone The vibrant 4G isnt really a big update besides the FFC and HSPA+. Thereby the orignal vibrant.will get.bought.
Another thing to think about is when the vibrant 4G/plus gets out we will not get froyo right away, maybe a month after.
Sent from my SGH-T959 using Tapatalk
Wow im not the only one that doesn't have a facebook wow, I think im going to make one talking smack about sammy just cause.
Sent from my SGH-T959 using XDA App
kboater said:
to be most effective, I think you should post this is all US galaxy s variant forums. Fascinate, Epic, Captivate, and the other one or two. Get all US Galaxy S users to do this too!
btw, i dont have a twitter account or have ever used it. any suggestions on how to post your message once i create a twitter account?
EDIT: i just set up a twitter account, how do i post that hashtag to samsung?
Click to expand...
Click to collapse
I did this... but now I realize that is against XDA rules (I never post multiple threads). I need to let the mods know my error. Hopefully this thread remains open though.
iwillkillyou said:
I would never ever imagine this coming from you but you actually did a pretty good thread....
Click to expand...
Click to collapse
So... you think my sticky threads are bad? PM me how to improve, but 152K and 25k views and no complaints so far. But... thanks anyway for the compliment.
just tried for the first time, how can i tell if i did it right and it got posted on samsungs twitter?
s15274n said:
I did this... but now I realize that is against XDA rules (I never post multiple threads). I need to let the mods know my error. Hopefully this thread remains open though.
Click to expand...
Click to collapse
Can others post this same thread though?
Saw your tweet to others a bit ago and retweeted!!
sent from the other side of my galaxy.
^ LOL, epic pic. Thanks for the RT.
xriderx66 said:
Can others post this same thread though?
Click to expand...
Click to collapse
Ahh.... THAT is probably the way I should have done it. Hopefully the other threads remain open. I imagine XDA wants developers to get their source too....
kboater said:
just tried for the first time, how can i tell if i did it right and it got posted on samsungs twitter?
Click to expand...
Click to collapse
If you PM me your twitter name I can tell you. I'm certain you did it correctly though, and I really appreciate it.
I wouldnt be upset about the hold on 2.2, if NOT FOR THE FREAKING FACT THAT THEIR 2.1 + TOUCH WIZ WAS BUGGY AS A ROACH MOTEL.
K, done. I doubt it will have any effect on whether we see updates for our Vibrants but at least I've contributed to the "user outrage", such as it is.
ronin4740 said:
K, done. I doubt it will have any effect on whether we see updates for our Vibrants but at least I've contributed to the "user outrage", such as it is.
Click to expand...
Click to collapse
I agree... but we NEED to try.
Just got an email notifying me about some stuff I (and some of you) may have signed up for.
It has some very interesting developments that I believe some people may not be too pleased with.
Where did this email originate? Was it an internal AT&T email?
Dammit, I meant Motorola, sorry D:
It came from the same method as the previous one.
I love updates.
Mods can we please close this thread? The update and all emails, notifications, and anything regarding it are covered under NDA and should not even be mentioned here.
wow...really? thread deletion in 10, 9...
http://forum.xda-developers.com/showthread.php?t=1043881
If you guys even had an ounce of common sense, you would realise I did not even come close to breaking the agreement. I simply stated that I received an email regarding the update!
KefkaticFanatic said:
If you guys even had an ounce of common sense, you would realise I did not even come close to breaking the agreement. I simply stated that the update may be incoming, the terms state that I cannot redistribute emails or information
Click to expand...
Click to collapse
read that email again, slowly this time.
Bah, quite silly they are. I certainly don't remember that line from previous ones. Anyway, I don't break anything now, nothing says I can't say I received an email ya see.
KefkaticFanatic said:
If you guys even had an ounce of common sense, you would realise I did not even come close to breaking the agreement. I simply stated that the update may be incoming, the terms state that I cannot redistribute emails or information
Click to expand...
Click to collapse
Yes, you are. The email you received is under NDA, mentioning you even received something that's under an NDA is a breach. Keep discussion in the appropriate forums in compliance with the NDA.
It would be breaking NDA to state the NDA, but I can assure you that the way I worded this post entails no breaking of the NDA.
Maybe you should re-read sentences 2 and 3 of that again... which the very first line of your first post in this thread breaks....
Again.... locky locky?
You violated the NDA. No ifs ands or buts
Sent from my MB860 using XDA App
You're all awfully obnoxious about this all.
OP, read it a 2nd time? Or have someone read it to you?
I reworded it a billion times just for you.
For all you know, this email is about a fun party for atrix owners.
You can't come.
"It has some very interesting developments that I believe some people may not be too pleased with."
Like what?
KefkaticFanatic said:
You're all awfully obnoxious about this all.
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Click to collapse
Yeah they really are... The NDA police can all just relax. He didn't do anything wrong.
I received the email also. It's scary that it statutes we won't be able to flash back to previous versions of the software;-( I hope it is worth it
PGenneken said:
"It has some very interesting developments that I believe some people may not be too pleased with."
Like what?
Click to expand...
Click to collapse
If you received the email, you would know
However, I can guarantee that it will not be taken very well.
@above post
Ya fool, now the crazies will be all over this thread again.