Call Center app ? - Android Software Development

Hi guys!
I just saw this new app/service called CallControl available in Sweden right now:
http://www.ain.se/en/products/callcontrol
This uses the "call forward" to forward rejected incoming calls to their service.
But, wouldn't it be possible to have it all locally in the phone?
When you reject an incoming call, the phone/app actually picks up and plays some prerecorded messages to the caller, right from the phone:
"Hi, I can't pick up now. Press 1, if you want me to call back in 10 minutes. Press 2 if you'll call back tomorrow. Press 3 if you're trying to sell me stuff I don't actually need"
*presses 2*
"Ok! I'll wait for your call tomorrow! Bye!"
This shouldn't be impossible to make, right? Or is there such an App already?
/E

Good idea, although I'm no developer and probably can't help coding this...

there also a service called youmail (google it) you can set #'s up in there and give personilzed messages for it. i use it and it works great,

S4BRE said:
there also a service called youmail (google it) you can set #'s up in there and give personilzed messages for it. i use it and it works great,
Click to expand...
Click to collapse
Yea it looks like Youmail is the same kind of service for USA as CallControl is for Sweden.
Not really what I'm after here.

Related

"Visual Voicemail" without the iPhone

For anyone interested, there is a method that will give you visual voicemail on any phone/pda with direct push capabilities in the USA.
1. Goto www.callwave.com and sign up for their FREE voicemail service (US ONLY)
2. If you don't have access to an exchange server already (for Direct Push mail) sign up for free access at www.mail2web.com, or any place you'd like, I use mail2web because it's free
3. Now, log into your callwave phonepage (link in on the top right on main callwave page) and goto settings. Enter your mail2web (or whatever) address as your email address. then goto (I think.. accounts) the far right tab. Disable text messaging notification (unless you want that as well) and enable email notification. Check the box to have it attach a .wav file of the message.
4. Set up activesync on your pda/phone.... goto messaging and options, select outlook e-mail. Enter the server and login information for whatever exchange server you set up.
Now, open activesync on your device and and goto menu - schedule. I prefer to have mine sync when new items arrive, that way as soon as a new message comes in you'll get it.
Ok, now you should be all set, sorry if I missed anything, post any questions and I'll try to respond quickly.
*** Reasons this is awesome ***
1. If you are transfering data when a call comes in, it will notify you of missed call/voicemail while you are still transfering.
2. Person call doesn't even have to leave a message, you can have it notify you of any missed call, so if your phone is off when you turn it on you'll see all calls, not just voicemails.
3. Callwave actually transcribes the voicemail, so in the body of the email you recieve will be an attempt at speech to text of the voicemail.
4. Voicemail messages are archives online at your Callwave PhonePage, so you can go back and search for old voicemails by typing anything from that voicemail in the search box
5. You can still call in to get messages just like standard voicemail, personal greeting and all that (just call your own # from your phone)
6. If the person calling has a blocked/private # it will still show the number in the email!
I also did a reg edit of the "friendlyname" Outlook E-mail. so my today screen says: Voicemail : 1 new msg
With this method you basically have iphone like visual voicemail, you goto your inbox and pick which ever message you want to hear, click the attachment and it opens in you media player. Or you can get an idea of what the message is about just by reading the text of the email.
Sorry if anyone of this is hard to understand, writing in a hurry because I'm at work.
Post any questions/comments.
-Matt
Any programmers out there
One other thing..
Don't know if it's possible, but if there are any programmers out there that could make an application that would run on the pda that could connect to callwave and allow you to listen, delete voicemails. They have widgets/gadgets that you can add to google/yahoo/Vista that do that, is there anyway to incorporate that into a pda application??
This does not, under any circumstances, work with Sprint. Just FYI.
meatlocker said:
This does not, under any circumstances, work with Sprint. Just FYI.
Click to expand...
Click to collapse
There is no reason in the world this will not work with sprint..it doesn't even have anything to DO with sprint....the only part you might have to do different is find out how to set "conditional call forwarding" to forward all calls when phone is busy to the new voicemail phone #. All the poster has presented is a method to have voicemails routed to email..the only difference between callwave and other services like k7.net and simulsays.com is that callwave currently is beta testing a "voice to text" transcription service and includes a "mostly readable" text version of the attached wav voicemail. When they start charging I can switch over to a free service like k7.net in about 5 minutes and the voice to text is the only part I will lose.
Yes, in theory you are correct. However, as you will clearly see on the CallWave website, they work with everyone BUT Sprint, because Sprint refuses to provision customer accounts to have this type of forwarding. And I can verify this, as I spent 1.5 hours of my time today, through 2 levels of tech support (3 different reps) all of whom ultimately came back and said "impossible".
From the CallWave Activation widget itself (from their website):
"CallWave works with most major carriers including Cingular, Verizon and TMobile. Unfortunately activation is not available for Sprint."
If someone has another method for using the service through Sprint, I would love to hear it.
Sorry about that...looked into it further and you are 100% correct. You CAN do call forwarding but it would end up costing you alot. Apparently sprint charges .10 to .20 a minute for call forwarding and gives you NO free conditional call forwarding minutes. Seems all the other providers have SOME method to do it. Bummer.
Ok..here is one post where they said they had it working and csr got it working for them again...
http://www.sprintusers.com/forum/showpost.php?p=1481614&postcount=7
FYI, I had conditional call forwarding for my busy and no answer calls enabled for my sprint phone so that I could use youmail for voicemail and they also stopped working recently with no explanation.
The codes to enable them (*73 and *74) also no longer work and give an error.
I had to call Sprint and they were able to do it for me I just had to give them the number I wanted to forward to. The rep said that she didn't know about the old instructions but that she had gotten alot of calls recently of people with the same problem so she guessed that something had changed recently where you are no longer able to set this yourself. She didn't have any other information but my conditional call forwarding is working again so I'm happy.
Click to expand...
Click to collapse
meatlocker said:
Yes, in theory you are correct. However, as you will clearly see on the CallWave website, they work with everyone BUT Sprint, because Sprint refuses to provision customer accounts to have this type of forwarding. And I can verify this, as I spent 1.5 hours of my time today, through 2 levels of tech support (3 different reps) all of whom ultimately came back and said "impossible".
From the CallWave Activation widget itself (from their website):
"CallWave works with most major carriers including Cingular, Verizon and TMobile. Unfortunately activation is not available for Sprint."
If someone has another method for using the service through Sprint, I would love to hear it.
Click to expand...
Click to collapse
So basically someone listens to your voicemail and then sends you the 'gist' of it? Sorry, I really don't need someone listening to my work voicemail and I don't think my patients would like that either.
Why on earth would you think they are listening to your voicemail? Have you never heard of speech recognition?
I think it might be exceedingly cost-ineffective to hire staff to transcribe a million voicemail messages. Thankfully some nice gentleman invented computers to make these tasks easier.
fluxist
I didn't think the internet would work on a P.B. 386sx, it is 2007!
fluxist said:
Why on earth would you think they are listening to your voicemail? Have you never heard of speech recognition?
I think it might be exceedingly cost-ineffective to hire staff to transcribe a million voicemail messages. Thankfully some nice gentleman invented computers to make these tasks easier.
fluxist
Click to expand...
Click to collapse
Exactly, it is completely computerized, the text of the voicemail is not all that accurate. If it was typed out by a person listening to your voicemail that person would have to a complete moron. That feature is useful only to give you an idea of what the voicemail is about, it's more entertaining to read them than it is useful however.
wow
maevro said:
So basically someone listens to your voicemail and then sends you the 'gist' of it? Sorry, I really don't need someone listening to my work voicemail and I don't think my patients would like that either.
Click to expand...
Click to collapse
patients? you telling us you're a doctor? I really hope you are better at your profession than you are at grasping modern technology.
mbritten said:
patients? you telling us you're a doctor? I really hope you are better at your profession than you are at grasping modern technology.
Click to expand...
Click to collapse
Actually I am a therapist and I understood it wrong - OH MY GOD, I READ IT WRONG SO YOU MUST BE THE NEXT BILL GATES AND KNOW ALL ABOUT TECHNOLOGY AND NEVER READ ANYTHING WRONG.
Because I am concerned about my patients privacy and you joke, that is sad. I would like to see how fast you would have a lawsuit if you had an illness and that information was available to the general public.
i have an 8125 with WM6 but im not familiar with direct push...although i do get my gmail emails on my phone...can i do this?
stolli said:
i have an 8125 with WM6 but im not familiar with direct push...although i do get my gmail emails on my phone...can i do this?
Click to expand...
Click to collapse
You can still do it, but you would only get message notifications via email by checking your email. Direct push means that the server sends email to your phone without you needing to check it. Microsoft Exchange servers do direct push.
Callwave does offer SMS notification though, can't see why that wouldn't work.
There are some other features with Callwave, not sure how usefull they are, but they are interesting.
You can initiate a call from "in the middle" making both your cell and the destination ring, or home phone for that matter, you can also answer the call on your PC , with the paid service.
So not overly usefull but , some nice tech ...
but didnt older versions of wm5 have direct push? i recall something about that...and is htere any way to have direct push with wm6?
for some reason i could never sign up for a callwave account, i assume its cause I am in canada.
whenever i put my # in it tells me to input a valid mobile phone number
mbritten said:
One other thing..
Don't know if it's possible, but if there are any programmers out there that could make an application that would run on the pda that could connect to callwave and allow you to listen, delete voicemails. They have widgets/gadgets that you can add to google/yahoo/Vista that do that, is there anyway to incorporate that into a pda application??
Click to expand...
Click to collapse
I'm all about writing a plug-in or app that will do for windows what AT&T and Aple are getting sued for on iPhone.
I'm driving myself batty trying to figure out how I can intercept the network signals from the carrier to the device which are used as a notification of new voicemail. From the patents I've read on the existing technolgy, it's possible to get everything but the message itself from the signal. I don't want to speek to soon, but there's an ID that's transmitted as part of this message it supposedly the "unique" on the message in YOUR VMail box.
If anyone has any tips on how I can intercept that message, even if you only know the protocol....that would be a huge help.
I've tried intercepting SMS already and left a VM for myself and NOTHING! I'm still playing with it though. I think that I maight have been watching for the wrong message types. I might need to trap for RAW (priority=0, for you regedit nuts out there)
Later,
-D
good stuff i have a wizard but i just set it up so i'm goin to check it out
should come in handy since i don't get all my calls sometimes
I gotta admit this is pretty damn cool so far..
Biggest plus is seeing missed calls when my phone is off and seeing block #'s
awesome thanks for the heads up
Haven't tried callwave yet but I've been using Simulsays visual voicemail on my 8525 for a while now.

[REQ] Voicemail stand alone application

I wonder if there is an application that would pick up my phone after some rings, and plays a message and people can drop a message.
So I will have a voicemailbox with recorded messages which I can point and click at, save them, listen again, etc. Just recorded als .mp3 on internal storage. Maybe even callback options, sms-back options etc.
I really hate dialling that voicemailbox number, choosing 1 and 2 to listen messages. I have no overvieuw of messages etc.
The app looks fairly simple to me. Does it exist already?
You're searching for some kind of on-device visual voice mail
I would really like to see this at this moment my voicemail is nothing more than a question to mail me or sms me but most people do not like that
one question when your phone is off or you are out of range what would you like another app to take it over?
This is a nice idea...
See it more as a secretary app. instead of a voicemail app.
Where you're in your car and you don't / can't talk.
Perhaps something with different messages you can choose from (you need to make them yourself?)
Something like "Hello this is <insert name>, I'm driving at the moment, please leave a message after the beep" *beep* The person leaves a message that will be saved as mp3 file for example.
@WvanWaas
When out of range, your 'standard' voicemail will take over.
But when in meetings, or as said, driving, it would be nice that the persons message can be stored on my device.
The ultimate thing would be that this program can dial my voicemail, automaticcally send DTMF tones (time and pattern), and store eventually new voicemailmessages locally. The number of new voicemails on my network is available (since manila uses it too).
With Telfort home-phone, I get emails with .mp3s of voicemail messages (VOIP). Thats really good.
With vodafone UK I was using vodafone mail - voicemails automatically appeared as emails with WAV attachments.
Was very handy
There dont exist any programs?
the only app is isecretary. it doesnt work on diamond though
I use www.youmail.com and also wrote a simple client to parse through my emails and just list my voicemails in a UI.
Youmail also does speech to text transcription so you don't even have to play the sound file-- just read it.
It not for outside US I guess...
It looks promising...
It exists for Nokia phones
I have not found an application as such for the diamond but I know that it exists for Nokia. With the Nokia N95 there is a built in application that works as a voicemail. Of course only when there is coverage and the phone is working.
The application picks up the call after some time (configurable) and plays a greeting message that you have previously recorded and after the beep, the caller can record his message. The application saves that recording and whenever you are available you can playback that message.
Hope to find one for Diamond.
Yup, my T-Mobile voicemail charges are silly, plus I'd like to have more control and functionality from my voicemail. An included blacklist filter would be handy too.
I have a Touch Pro (Raphael).. Is there really nothing around at the moment that will work? That's kind of strange.
Just kick this one up once more ...
This type of app could cause some expensive long distance charges if you were outside of your local calling area though, no? I'm thinking your phone would need to be connected to the call in order to record an .mp3 voice message locally on the device, whereas carrier voicemail can be received regardless of where you are anywhere in the world without costing you as the user a fee to receive a message.
I see that Touch HD can record calls.
http://forum.xda-developers.com/showthread.php?t=457808&page=4
A simple application which auto-answers, plays a file, records a message and nicely puts them in a list, so I have total controll of my voicemessages?
That would be well killer-app... I'd pay for it, simply because I need it.
i realy want this app too!!!!!
Sounds nice to me as well
+1 here....
Try This. Loaded on my Diamond but havn't tested it.
65coupei6 said:
Try This. Loaded on my Diamond but havn't tested it.
Click to expand...
Click to collapse
thanks, i installed it, and recorded an message for people calling me, but cant get the program pick up my call... i allready said he must pick the call after 3 sec. and also after 0 seconds, he dont pick up any call... i added the number with wich i'm trying, at an group, and i see the missed call in isecretary also, but he dont pick up... any body know how this works? the site op the maker is down
Why I Secretary can’t mute the microphone of my xperia x1 and why the caller can’t hear my answer message
How can I fix this using registry or any tweak tool for windows mobile 6.1
thanks
that's what every diamons-user needs!
http://www.youtube.com/watch?v=jqnhm8yfTqM

how to edit the call history to add calls?

i have to add an outgoing call to my call history at a certain date and time... is there a way to do this? im running 6.1 on a htc touch......
maybe you can try to set time and date on your phone to the date of you fake call and call (just call and hang up) the number you want...
vcdwelt said:
maybe you can try to set time and date on your phone to the date of you fake call and call (just call and hang up) the number you want...
Click to expand...
Click to collapse
it worked!! your a genious & a lifesaver! thanks for your quick reply!
OK, i can see why that worked but my curiosity is now aroused, why did you need to do it?
deedee said:
OK, i can see why that worked but my curiosity is now aroused, why did you need to do it?
Click to expand...
Click to collapse
I imagine having an alibi... Darling I called you, but you didn't took the call...
I will certainly have to remember this trick! There has been a many times this would have proved handy
Hmmmm, good that I dont need an alibi like that....
+ If I would say: "Yes honey I tried to call you 4am before I went to the afterparty, see my call history" she would probably tell me that she doesnt believe me anyway or that I should have sended smoke signals etc...
But there is a call duration entry. Meaning, that the call would only last <15 seconds.
Changing the time on the phone would work for your personal call history but not the official call history that shows on your phone bill.
As a father, I check my kid's phone calls and minutes semi-regularly by logging on to T-Mobile and viewing their recent activities.
Now, chances are if you need this for an alibi for a GF or some other friend it will work. If you need this for a more serious alibi, it's not going to work if the person has any way of checking the official carrier records.
Don't know about anybody else but if i make a call that isn't answered by anything, be it a person, ansaphone or voicemail, then the call duration in the call log is 00:00 and it never shows on my phone bill. The only way to prove that type of call was made would probably require access to the mobile operator's logs themselves which most of us don't have.
i have one problem in my vivo v3 . call log is not displaying in proper order.i dont know what to do.it is just scrumbled
omg.... thank you google!!! this might of just saved me $700 for late cancelling fees! miracle workers you are all saints!

FusionPlus 2.0 up and Running on Imagio

Being an alltel customer still in verizon's eyes means no access to verizon services such as Vcast tv, visual voicemail, vz navi, etc........who really cares. But I do need the visual voicemail. And fusionplus works great, tack 3.99/mo and you have voice-to-text. Very nice service.
Explain a little more about PhoneFusion. I have verizon visual voicemail and it seems ok but I was wondering how PhoneFusion works since you have to forward you number to their number then you getting charged minutes everytime you get a voicemail.
It does run on your normal minutes when you call in to check your voicemails. However, they are visible and you download them via data connection and then play in windows media player as mp3's so the there really is no need to use your voice minutes. You can manually download or set them to auto download. And of course the service is free. More info at http://www.fusionvoicemailplus.com/
how did you get it to forward it? when i did i called the *72 it makes it go straight to voicemail everytime, it doesnt ring on my end.
puck7 said:
how did you get it to forward it? when i did i called the *72 it makes it go straight to voicemail everytime, it doesnt ring on my end.
Click to expand...
Click to collapse
You first need to call verizon and have them set your conditional call forwarding number to 813-200-0200. MAKE SURE YOU HAVE ALL YOUR MESSAGES DELETED BEFORE YOU CHANGE FROM VERIZON VOICEMAIL TO FUSION PLUS (or else you will not be able to get rid of the new voicemail notifications and it will drive you crazy like it did me). When you call verizon, speak only with tech support as customer service will say its not possible. After you do this go in to phone settings and on the first tab "phone" (start->settings->all settings->personal->phone) where it says "voicemail" change the number to 813-200-0200. This should automatically set your 1st speed dial to your new voicemail box. Good to go.
puck7 said:
how did you get it to forward it? when i did i called the *72 it makes it go straight to voicemail everytime, it doesnt ring on my end.
Click to expand...
Click to collapse
Here's a quote from the email they sent me:
To activate conditional call forwarding: Enter *7118132000200 as if it is a phone number that you are dialing and press "SEND".
To deactivate conditional call forwarding: Enter *73 as if it is a phone number that you are dialing and press "SEND".
*72 is Call Forwarding:
http://support.vzw.com/features/calling_features/call_forwarding.html.
*71 is No Answer/Busy Transfer:
http://support.vzw.com/features/calling_features/no_answer_transfer.html.
Celzius said:
Here's a quote from the email they sent me:
To activate conditional call forwarding: Enter *7118132000200 as if it is a phone number that you are dialing and press "SEND".
To deactivate conditional call forwarding: Enter *73 as if it is a phone number that you are dialing and press "SEND".
*72 is Call Forwarding:
http://support.vzw.com/features/calling_features/call_forwarding.html.
*71 is No Answer/Busy Transfer:
http://support.vzw.com/features/calling_features/no_answer_transfer.html.
Click to expand...
Click to collapse
I tried this method three times and was unsuccessful until I called tech support and had them do it for me. Did this work for you?
how do you get 'sync' to work? I'm either putting in the wrong number/password combination or something else. New email comes in fine.
icon123 said:
how do you get 'sync' to work? I'm either putting in the wrong number/password combination or something else. New email comes in fine.
Click to expand...
Click to collapse
See post number 5.
Sweeny Russ, it has been about a week or so since you have had phonefusion running, how do you like it, Verizon's visual voicemail is handy but the app takes to long to load and I don't know if it is 2.99/month handy. Reading your posts it seems like it is a pain in the A$$ to setup if you have to call tech support. I wonder why doing the *71 + the number would not work?
Thanks
Sweeny Russ said:
See post number 5.
Click to expand...
Click to collapse
Thanks, but that didn't help me. I did figure it out though. When you add an account, use the Fusion Voicemail Login number they email you and the password they give you. Then sync will work. I had changed my password via their website and it wasn't working in the phone software. Must have needed a little more time to update.
Overall, it works good. I like it better than the Visual Voice Mail and I think the quality is better and its free. I didn't have to call VZW to get my cell to forward. It was very easy and straight forward.
However, I need to find away to be able to use the handset speaker to play the voicemails instead of using the speaker phone. It's getting a little annoying. I think the default is Microsoft media player. I can't find away for it to switch between handset and speaker. If anyone can help, I would appreciate it.
icon, did you do *71 + number or * 72 + number?
jskoland said:
icon, did you do *71 + number or * 72 + number?
Click to expand...
Click to collapse
conditional, *71
Thank for the reply. If I would of only read. My fault. I got it.
Morning all,
I am trying to get FusionPlus to sync when I hit the sync option. I have put my VZW phone number in there, along with my VZW vm password. Should I do the opposite and put the FusionPlus number and password?
Steve
I just entered my verizon number and the password. I clicked sync, I did not get any errors but it does not seem to have done anything.
stevefxp said:
Morning all,
I am trying to get FusionPlus to sync when I hit the sync option. I have put my VZW phone number in there, along with my VZW vm password. Should I do the opposite and put the FusionPlus number and password?
Steve
Click to expand...
Click to collapse
That's what I was talking about above...
For syncing, put the Fusion Voicemail Login number they email you and the password they give you.
Hope that helps. I think they could have given a little more direction on that. I wasn't sure what number to put either.
I used my verizon phone number and the password phonefusion sent me.
I think fusion is perfect. I also found that it does not have to be open to notify you of new voicemails. It is very finger friendly and If you have bluetooth toggle you can list to your voicemail via bluetooth headset, the way I do it anyway, which is nice if you have messages you don't want anyone to be able to hear because it routes through the speaker. And if you delete a message but then need it later they save it for 14 days, unless your free mailbox is full. Also I can't see it using any visible resources, its footprint is very small compared to verizon visual voicemail.

Call blocking software

Ok, I used to have an app installed on my phone that not only would block calls that i chose (by number) but it gave me the option for an error message to be played for the caller. I had it set to say "your call cannot be completed as dialed, please check the number and dial again." Now I cannot find this app, does anyone know what it is? Please help, thanks.
Jason
Not the app you're looking for, but I use aFirewall and it blocks calls. It just sends them to Voice mail, but if you have Google Voice you can set it up to send them to a really obnoxious voice mail message.
Yea, I had that, but the app I had before literally made the caller think your number had been disconnected. It was sweet.
cm6 rc2 has a blacklist in call settings, works just fine.
icon57 said:
cm6 rc2 has a blacklist in call settings, works just fine.
Click to expand...
Click to collapse
Yes, this works also, but it doesn't redirect to voicemail. It just outright end the call.
back to my main question, blacklisting is not the thing wanted, it is the message played to the caller, "your call cannot be completed as dialed, please check the number and dial again.
I had an app that allowed the user to chose the message the caller hears, another option was the...beep...beep...beep...beep tone.
It was sweet.
I would be interested in finding the name of this app... I'll keep an eye on this thread.
Done tonnes of searching and can't find what you mean.
If you do find it please send me a PM, sounds class
Michigan Jason said:
back to my main question, blacklisting is not the thing wanted, it is the message played to the caller, "your call cannot be completed as dialed, please check the number and dial again.
I had an app that allowed the user to chose the message the caller hears, another option was the...beep...beep...beep...beep tone.
It was sweet.
Click to expand...
Click to collapse
I'm pretty sure Google Voice does this, When I was reading the GV FAQ awhile back I remember thinking what a really cool function of GV it was. On the downside I believe GV has to be your primary number though, not positive, you might wanna check it out.
productofusa said:
I'm pretty sure Google Voice does this, When I was reading the GV FAQ awhile back I remember thinking what a really cool function of GV it was. On the downside I believe GV has to be your primary number though, not positive, you might wanna check it out.
Click to expand...
Click to collapse
Google voice does let you set a specific number to get a disconnected message.
It does require for you to use google voice as your voicemail, but it does not need to replace your current number.
i've used this feature and it is quite effective. for maximum effect just set the option within your phone book to send the caller directly to voicemail.
your phone will not even ring.
Easybusy
I think you talking about easybusy. I use it and have my phone set to forward calls to a fake number like 555-555-5555. One problem, I'm currently testing the new energy rom and now my easybusy software will not work.

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