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Radioshack outright lied to make a sale

So i call them up last Friday asking if they had any EVOs and the guy says "No but if you pre-order now we guarantee you will have it next week" so I decide to go with the shack due to the extra $20 in accessories and the fact that he guaranteed it to be there.
so I called this past Wednesday to ask if they had them in yet and the people told me it would be here on Friday, So i wait until today then call them at noon and ask, they tell me "we are waiting on the truck" and ALL throughout the day that is the only excuse i get is the truck and to call back in an hour or a half an hour until I finally went in and the guy says " Oh they will be here Monday" so I ask "why was i guaranteed Friday and given the run around all day?" he responds "I will take your name down for the manager and you will definitely have one Monday".
I feel like they lied through there damn teeth to have me buy the $50 card and lock me in or at least make a $50 profit because really what do they sell that is worth spending the cash on?......... then I will have to get another $50 to cover the gift card if I were to buy from another store.

What, a salesperson was dishonest in order to acquire a commision? Call Geraldo Rivera!!!

itmustbejj said:
What, a salesperson was dishonest in order to acquire a commision? Call Geraldo Rivera!!!
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+1
Especially at The Shack. They are bordering on bankruptcy or a buyout, right? They need every dollar they can get.

itmustbejj said:
what, a salesperson was dishonest in order to acquire a commision? Call geraldo rivera!!!
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Click to collapse
roflmao !!
Nowai

Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.

theoner1 said:
Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.
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I knew there was a reason I got mine through BB and just got them to comp the $20 as well

They have no control of "the truck".

good old radioshack lol
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theoner1 said:
Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.
Click to expand...
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I know the feeling, mine has major light leakage now, and I called Sprint because I had ordered mine on release day, and put me on hold only for some rep to tell me they are not taking orders over the phone even more, even for defective products, I had to go to a corporate store and get put on a waiting list. I was like WTF? Went to the corporate store and they would only tell me they would add me to a waiting list, and didn't know when the phones would be in, they are estimating 1 week. Store Manager didn't even apologize, that made me even madder, thinking about telling them to shove it and wait on the next new android phone to come out, especially since I bought mine off contract, bought my wife's with her upgrade and no problems with hers.

Have you ever worked in retail? Honestly, most of these people will tell you what they know, and a lot of these things are out of their control.
Contrary to popular belief, most people that help you at retail stores and restaurants are not out to ruin your life and steal your money, wife, job, etc. Their normal people just like you, and most of them do really try to help you out.
So cut 'em some slack!

I walked into a Radio Shack today in downtown Miami and bought 2. They were the last two left in all of Miami! I feel so lucky

I don't think they "lied through their teeth" exactly. Odds are Fridays are their normal delivery days for product. Shipments can get delayed. End of story.

Gregalous said:
Have you ever worked in retail? Honestly, most of these people will tell you what they know, and a lot of these things are out of their control.
Contrary to popular belief, most people that help you at retail stores and restaurants are not out to ruin your life and steal your money, wife, job, etc. Their normal people just like you, and most of them do really try to help you out.
So cut 'em some slack!
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Click to collapse
He works for Radio Shack...GET 'EM!
J/K

mrono said:
I knew there was a reason I got mine through BB and just got them to comp the $20 as well
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Click to collapse
you know best buy was offering a free bt headset instead of $20 right?

SiL3nTKiLL said:
good old radioshack lol
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Click to collapse
Hardly. Nothing about Radio Shack now represents the old Radio Shack. I thought they were supposed to cater to hobbyists instead of immitating Best Buy!
Here is another one....On June 16th I found a new "in stock" Evo sold by Amazon. I went through the checkout and selected "overnight" shipping. I filled out the payment info and just as I clicked down on the confirm purchase button I saw the small print at the bottom saying that the order should arrive on June 30th!! 2 friggin weeks?!?!? Luckily I hadn't released my mouse button and got out of it.

lol, thats retail for you. reguarless they have to say they guarantee it, because thats radioshack's policy, who wants to take a loss from their job. their not worried, so at the end of the day its not their problem. just like anywhere else in retail.. you WILL get the phone but at the end of the say the wait is your loss lol

radio shack sucks

How was you Best buy pre order experience?

Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."

harajuka said:
Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."
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Click to collapse
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.

Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.

setite said:
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.
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Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...

harajuka said:
Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...
Click to expand...
Click to collapse
That's what I get for skimming the post

The BB's in MA don't open until 11:00 on Sundays (vestiges of the old Blue Laws). I got to the store at 10:45. There were a dozen or so cars in the parking lot with people waiting, as no one wanted to stand outside in the cold (20* F) and wind. They opened the doors right at 11:00 and I was the first one in the store. I walked right over to the mobile counter and asked about the pre-order. They pulled a spiral notebook out of the locked cabinet behind them which had the pre-order info in it (for the Xoom and Thunderbolt), scanned the bar code on it and filled in my info on the first page, then rung up the pre-order with the $50 gift card. I was in and out in less than 10 minutes, and none of the other people waiting were there for the Xoom.
I did find it interesting that not all BB's were doing pre-orders for the Xoom. I called 3 last night, and 2 out of the 3 were doing pre-orders.

BB in my area was a joke
Only myself and one other person were there at open yesterday to pre-order. Both of us were told they were not doing pre-orders for the xoom. I laughed and said its on your website so look it up. 10 min later they found it and placed our orders. Considering we all know this was in their play book, they had training and this is usually a good best buy I was disappointed by their stupidity. In the end its ordered so as long as it comes in and I get a call on Thursday I will be happy.

I just returned from Best Buy (Knoxville, TN), worked yesterday so I didn't have time to stop by. The person at the Mobile center wasn't sure they were taking pre-orders, she had to ask a couple of people. Funny thing is when she got confirmation she knew exactly where to go in their little folder of pre-order forms, flipped right to the XOOM and pulled one out. Based on what I saw there was only one other pre-order from this location. All in all, quick and painless.

I just left Best Buy in Miami, FL and tried to inquire about pre ordering the xoom, and also to check if I could use a 10% coupon. I went to the mobile section and asked a girl about the xoom and she gave me a "deer caught in the headlights" look. She said, "oh, you mean the iPad thingy?" I said, "please don't call it an iPad." She checked with another of the associates and sent me to the computer section. I just decided to leave ASAP. I'll try another Best Buy later.
Sent from my Inspire 4G using XDA App

No matter where I have worked, I learned as much as I could. It bothered me in my first week at a new job, having to ask for help, how can these people go years oblivious.

I went to the bestbuy in georgia..at about 10:45 there were maybe 10-15 people there.When the doors opened I thought for sure everyone was headed for the Xoom..but it turned out that none of them went near the mobile center.I was the only & 1st person to pre-order the Xoom.
Sent from my DROIDX using XDA App

iceytea said:
Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.
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Same here 12:20 and I was the first one pre order. Its funny though cuz the sales rep I spoke to didn't even know what it was. She thought it was a phone. But I said its not a phone. Then she looked into the inventory then asked me is it a tablet? I was satisfied finally she got what I was asking for. I kept waiting for another 20 mins while she trying to look for where to do pre order. As long as I got my xoom im happy.
Sent from my Nexus One using XDA App

Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.

i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....

SamuriHL said:
Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.
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Click to collapse
Well lets wait until motorola out the number of xoom sold then we'll all know, at least nationwide not one store particularly. But best buy site says xoom pre order is now on back order. Wondering if they really just sold their whole stock ones on day one.
Sent from my Nexus One using XDA App

r0guenj said:
i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....
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Click to collapse
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.

i agree, but preorder to me says i will definitely get a unit on release date, not that i will get one if they ship. the least bb as a corp could do is say yes this store will get a delivery of units. but i guess in this day and age of advanced supply and management systems a store cant tell if they are going to get them.
if i preorder and the store says sorry we did not get any, i would run my complaint as far up as i could go.

setite said:
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.
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Click to collapse
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.

Slimgym20 said:
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.
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Indeed. Fine Print is gay.
Side Note. Should I have pre-ordered accessories too?
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It is possible to activate the 3G with another carrier? or it's blocked to Verizon ? like here, in Canada..

Money for rooting OTA...I have $50 on it...

I have $50 for the person that roots my EVO. I dont mean next year either. Im talking rooting it in a timely manner. I fully understand devs have lives, and new phones their trying to root in some cases I just wanna add a little incentive for getting it done. I just bought this EVO last night after returning my 3rd Nexus S 4G due to radio issues. The rep told me it would have 2.2.1 out of the box but did not. Although it runs very smooth with 2.3.3 on it, I prefer aosp over sense.

that sux man! is a return an option? I would think you could find a reputable seller that knows the product better than who you received your evo from! my local sprint store can hook up deals on used evos in "exelent condition" check your local store if it isn't corporate. Some sellers on ebay actually know what the product too. that's what the message feature is for. look for someone in florida!!

I payed $100 for this one and have black tie protection so i wouldnt want a used one. But root would be nice. I know it will happen eventually, just want the devs to know that there are people that appreciate their work and time. And, hopefully get someone to take time away from the 3D also

Who is working on rooting it? Is anyone?

no body cares about this phone anymore. HOWEVER, IF YOU TAKE IT TO A SPRINT STORE! ASK THEM TO DOWNGRADE IT FOR YOU! lol! no joke. just do it! BUT you must know the difference between a corp store and franchise

runcool said:
no body cares about this phone anymore. HOWEVER, IF YOU TAKE IT TO A SPRINT STORE! ASK THEM TO DOWNGRADE IT FOR YOU! lol! no joke. just do it! BUT you must know the difference between a corp store and franchise
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Click to collapse
LOL, they cant downgrade it any more than we can at this point. There is way to many EVO 4G owners for this thing to go unrooted forever. I hope...

Your best bet at this point is to swap the phone on Craigslist along with the $50. There are a few folks who don't use the phone no more and didn't do the upgrade. There are ads on Craigslist for evo trades only. They get to make $50 but still sell the evo for there asking price.
Sent from my evo

geeksquadryder said:
Your best bet at this point is to swap the phone on Craigslist along with the $50. There are a few folks who don't use the phone no more and didn't do the upgrade. There are ads on Craigslist for evo trades only. They get to make $50 but still sell the evo for there asking price.
Sent from my evo
Click to expand...
Click to collapse
Thats something I thought about, I just dont want to lose the insurance from Best Buy. I plan on buying the Photon when it drops anyway, so I guess its not a huge deal. I guess I just thought for $50 someone would take a few hours(or whatever) to figure it out. Its all about the downgrade, that much I know. Hopefully someone figures out a way to get it to work.

runcool said:
no body cares about this phone anymore. HOWEVER, IF YOU TAKE IT TO A SPRINT STORE! ASK THEM TO DOWNGRADE IT FOR YOU! lol! no joke. just do it! BUT you must know the difference between a corp store and franchise
Click to expand...
Click to collapse
no sprint store has that capability, only htc does , and even contacting them directly about it just produces a nice " we cannot downgrade it because it would render your device innoperable" ......
im sorry but short of desoldering nand and reflashing ...yeah...just wait till they are tired with the 3d and somone MIGHT get back to evo, but for now, i think there are thousands of us on the "i kinda hate my phone now" boat , someone will eventually do it i guess, i personally think this release is a trainwreck , and id rather have stock froyo than this tbh but we are pretty boned for the time being..

mikeyinid said:
Thats something I thought about, I just dont want to lose the insurance from Best Buy. I plan on buying the Photon when it drops anyway, so I guess its not a huge deal. I guess I just thought for $50 someone would take a few hours(or whatever) to figure it out. Its all about the downgrade, that much I know. Hopefully someone figures out a way to get it to work.
Click to expand...
Click to collapse
downgrading/rooting 2.3.3 its the same problem,i believe the hboot simply WILL NOT let you install anything other than a signed , higher version newer date ruu
unless someone finds a way to change the version number on the ruu package itself (short of impossible to do judging by what little understanding i have of code and programming) you cant install anything thats the thing...
the hboot on the 3d is similar i believe to the evos hboot, once they crack that one , that knowledge may make doing it on evo 4g a possible task, but im just monitoring the pertinent threads/channels at this point until i can upgrade on sprint or i manage to sell my evo so i can get a 3d

I chose this unrooted EVO 4G over the 3D last night. The 3D is really nice, but the screen size is a little narrow, and that was one of my big issues with the NS4G.
Well, this offer will stand for a few weeks. Ill say August 8th is the cutoff for me to give $50 to the person that gets us root. If my phone is rooted by that day, the person that figured it out is getting paid.

mikeyinid said:
I payed $100 for this one and have black tie protection so i wouldnt want a used one. But root would be nice. I know it will happen eventually, just want the devs to know that there are people that appreciate their work and time. And, hopefully get someone to take time away from the 3D also
Click to expand...
Click to collapse
I used there black tie and they sent me a refurb 2.2 on it try that

liable said:
I used there black tie and they sent me a refurb 2.2 on it try that
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Click to collapse
And if they dont send me one with 2.2, I just swapped a brand new phone for a refurb.

do it 3 times and you get a brand new device

Fraudulant insurance claims are probably one of the main reasons the manufacturers are locking their phones down. Im not saying not to do it, Im saying I prefer not to do it.

liable said:
do it 3 times and you get a brand new device
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Click to collapse
and at the end its just going to cost both him and the company money, and solve nothing, as all phones come with 2.3.3 now, even more so if its a new one....
so as others have said, your best bet is craiglist or waiting pretty much

as of thursday no they dont i just got my refurb 2.2 with black tie its free to replace for any reason but lost or stolen

mikeyinid said:
I have $50 for the person that roots my EVO. I dont mean next year either. Im talking rooting it in a timely manner. I fully understand devs have lives, and new phones their trying to root in some cases I just wanna add a little incentive for getting it done. I just bought this EVO last night after returning my 3rd Nexus S 4G due to radio issues. The rep told me it would have 2.2.1 out of the box but did not. Although it runs very smooth with 2.3.3 on it, I prefer aosp over sense.
Click to expand...
Click to collapse
Android 2.2 went live Aug 3, 2010 and it was rooted Aug 26, 2010. Which for those of you who can't add thats 23 days. Android 2.3 went live June 15, 2011 and its July 10, 2011 which puts us at 25 days. So I would say that we are right on course for something to be announced soon.

mikeyinid said:
I chose this unrooted EVO 4G over the 3D last night. The 3D is really nice, but the screen size is a little narrow, and that was one of my big issues with the NS4G.
Well, this offer will stand for a few weeks. Ill say August 8th is the cutoff for me to give $50 to the person that gets us root. If my phone is rooted by that day, the person that figured it out is getting paid.
Click to expand...
Click to collapse
Best bet is to wait but keep in mind there is no guarantee that the 3d will be rooted by then either.
Sent from my evo

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Sprint store oakridge mall experience. Sprint (just like CBS) cares.

Just have to share. My screen broke. Common enough. Have seen many post about sprint replacing the screen in store for some cash. Went to my local sprint store. That would be the blossom hill rd at oakride mall store in San Jose California, waited for the sole service lady to talk to customer about the features of her phone.... then showed her my phone. Of course I did not even get a,chance to say "hello" before she told me its "physical damage and sprint will not not cover physical damage."
I continue to explain that I would like to locate this,post so that she would be able to discredit it directly or at least give me some leverage for some possible angles later.
As I'm looking she repeats she can't do it and I said ok I just want to show her the,post but she wouldn't so I asked to speak to her manager. Her tone was rude and she was not letting me speak at all. She said she was the boss of her department there and I said I wish to escellate this to the store manager. She .... without looking ... said he was busy .... so I started to walk to the other group of all employees (no customer's at this point) and said as I walked away.. and ill quote this "ill just go wait cuz yer acting like a ***** " .... omg she yells at me and had me thrown out of the store.
Additionally I have been in that situation as a manager of a service center. Wrong tactic is to further alienate an already waivering customer. I was not irate I was not yelling. I was calm and only when this Guy got 2 inches from my face did I call the police myself
I don't know much about your big city ways but it seems to me that if u r sprint .. u might be usedto upset customers and maybe wouldn't call the police because your corporate feelings get hurt.
To sprint directly (hah) they surely don't mind *+%$ing us on our bills u think we would get a little something back. For anyone interested in names pm. There was more that these sprint representitives did to credit tis post as well.
Anyone know where I can get this screen replaced in San Jose?
Sent from my PC36100 using XDA Premium App

Please note I walked accross the street to the att store and they not only were nice but also referred my to a repair place. Little pricey at 60 but the fact that I walked in with a sprint phone and got service is saying something.
Sent from my PC36100 using XDA Premium App

Wow that's ridiculous, I personally like Sprint's service and plans but if their customer service is this sh*tty then it kinda overshadows that fact. I keep seeing posts like this and make me wonder, cause whenever I've gone to a Sprint store or spoken to a representative they've actually been pretty cooperative and nice, maybe I'm just lucky?

First when dealing with a rude manager or worker calling someone a name gets you no where. What you do is you walk out call the corporate phone number and tell them the store was rude and give them the persons name. Second if you don't know where to go for a hardware problem of any kind call customer service they will tell you where a Sprint store is that can do repairs for you. Sorry to those that have a problem at certain stores but it doesn't justify you to be rude back to them. All that will ever get you is escorted out or banned despite who was rude first.
Sent from my PC36100 using xda premium

"ill just go wait cuz yer acting like a ***** "
Click to expand...
Click to collapse
Yeah that really helped the situation. The majority of that post made my head hurt and locate what post? If you have been a "manager" in that situation then you should have known you would be asked to leave after making such a remark regardless of her attitude. How the hell did ATT replace the screen?!?!?!
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Jfree3000 said:
Yeah that really helped the situation. The majority of that post made my head hurt and locate what post? If you have been a "manager" in that situation then you should have known you would be asked to leave after making such a remark regardless of her attitude. How the hell did ATT replace the screen?!?!?!
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From what I read the first time, he went to the AT&T store where they told him about a place that will repair it.

It seems that no California store will help their customers. The customer service here is non existent. Like I've said before, I envy all these success stories of getting repairs done.
Sent from my EVO

Personally from California myself and that is very true, little or no customer service out there...Now I reside in Battle Creek, MI and most customer service at any store is almost top notch and to add, there is a Sprint repair store right next to my work where multiple fixes and repairs have been done to my EVO and in this last instance I had cracked the entire screen (just being clumsy) dropped the phone off at 3pm , double checked if they had the part in stock the Rep said "yes, and this shouldn't take longer than an hour." 45 minutes later I walk in, she greeted me, remembered who I was and handed me , my EVO with a brand new screen and power/volume buttons...she had also added, "oh hey, I also fixed your ear speaker, how did you hear anything through that?!?" Best part of the entire trip I was not charged a penny for the services done to fix my phone to brand new condition.
Sent from my PC36100 using XDA App

Thats terrible! I live in san diego, I wouldnt say every sprint store rep is like that. I just add a iphone 4s for my wife the rep gaved me 23% on my montly bill and waive my activation. Not only that i only paid 163.36 cent for the white 16g iphone 4s. I trade in for my samsung for 85$. Sorry to brag but that rep who is on her period should get fired for that.
Sent from my PC36100 using XDA App

Lets get a Class Action going against Tmob for the Bait-n-Switch tactics

I've been on the JUMP program since it started. Currently have the G5. My next jump wasn't supposed to be until Nov. A week ago I was informed at the store if I paid the installment fee in advance (3 months) I would be able to jump to the Note 7. I am willing to pay the 3 months (roughly $100) to get rid of the pile of crap G5. I tried to order the Note 7 earlier this week. I called, got a rep...we went through the sign up process..he mentioned a down payment, and I told him it was reported online that they were doing away with the down payment with the Note 7. He paused the call...came back on, said I was correct, and we proceeded to the billing portion.
The call dropped. They never called back.
Being that I was at work, I waited until today, to order again.
On the call today, the rep tried to tell me I could not jump before Nov. I informed her that I have already been told a few times by Tmob reps that I could. She checked something, and we continued with the billing. The billing was for $157.00 . I was being billed for the 3 months in advance, as well as the pre tax payment. Great call. Almost.
I get the e-sign email about 10 mins later. When looking at it, it included the $70 down payment along with pre-tax.
I was never told that I would be billed the down payment, before I gave them a completely new c.c. that was not already on file, to make the payment. This is a blatant bait-n-switch. This is illegal to do to consumers.
I know they never disclosed the down payment before they took all of my billing information, because I have the entire call recorded. I have all of the calls recorded I am writing about. Except for the first call earlier this week, because I made that call from a work phone.
So I call back, rightfully pissed off. I get some rep that informs me that I should have been informed. She then begins to talk through, and over me, while I am trying to speak. I ask for a manager. I let the rep know
that it's rude to speak over and through me. She continues to do so. She hangs up on me.
I immed call back. While on hold, I get a call from Tmob. "Supposedly" a manager. Proceeded to do the exact same thing. At one point, I literally SCREAM over her, asking if this was customer service, and did Tmob train her to act this way? She answered 'no', and then just continued to do it even more. And she hung up on me too. Some quality, customer care, there. From a manager, at that.
I am one of the people who used to like Tmob. I rooted for them, will all of the improvements in coverage, and the service plans.
But THIS sort of behavior, where a company blatantly lies to you, and is rude to you, is unacceptable.
Comcast has been in the news nationally for the lousy d-bag customer service reps, and S***Ty financial practices they expose consumers to. They've been fined and sued over it by courts and the government.
It looks like with all of the surging growth Tmob is going through, they are out sourcing call centers to D-bag's, and like in the past with Comcast, the only people who pay the price are the consumers, with no accountability held on the company.
I could care less if Tmob is growing so fast they can't accurately vet a call center before they place business with them. It is still not excusable that the training is not there to make sure customers/consumers are deceived financially by rude call reps.
Let's nip this in the bud, now, before they become even more so like Comcast has proven to be.
Let's get a class action going against them. WE built them with our patronage. WE do not deserve to be lied to, because they're to lazy to train reps the right way, or have quality control.
(Mod Edited for small cleanup of unnecessary comments.)

T-Mobile attracts some of the worst clientele I've seen. No offence to its users, but it's boost mobile tier. I've got Verizon and used to have AT&T and I've never had a bad experience with either. If you need to talk to someone I always go in store or deal with online chat. That way when you're in store you can clarify everything person, and in chat you have a recorded log.

I am rather confused how this is a bait-&-switch scenario. Is the phone they offered to sell you the same you were interested in? Was the phone they originally spoke to you a sub par unit, at a ridiculously cheap price...used to "bait" you in? Was another phone offered, at typically a higher price?
With all due respect, regardless if your interactions, I think T-Mobile did their job, with respects to your complaint. Before physically charging you, they sent an actual bill, giving you time to review and make any necessary changes. This is similar for any other transaction, in that you receive a formal bill and are asked to pay accordingly. If you agree to the terms, you have a new phone...if not, you don't. But again, still do not understand the bait-and-switch.

0 down was only for JOD users, not normal JUMP.
Sent from my LG-H901 using Tapatalk

I would respectfully like to request this thread be closed. Thank you.
Additionally as stated before there's no bait and switch. You got an agreement you don't like it don't sign it. It's simply 2 different programs Jump and Jump on Demand. They gave you the total the total they gave you had the down payment amount in it. Everyone who was on regular Jump and some on jump on demand even paid the 69.99 down.
Sent from my SM-G935T using Tapatalk
(Mod Edited due to changes in OP)

Yeah I have to agree with Kitty. I've had some poor customer service with all the carriers I've been with but you're being unreasonably angry with the CSR who was probably irritated by your attitude. As noted by Picasso, nothing you described was bait and switch. It sounds like you didn't understand that your payment program requires a down payment plus the tax on the device. It may have been explained poorly but that's not bait and switch. Sorry.
Sent from my SM-N920T using Tapatalk

cadcamaro said:
T-Mobile attracts some of the worst clientele I've seen. No offence to its users, but it's boost mobile tier. I've got Verizon and used to have AT&T and I've never had a bad experience with either. If you need to talk to someone I always go in store or deal with online chat. That way when you're in store you can clarify everything person, and in chat you have a recorded log.
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The people in store just end up calling someone and now you have to explain it through two people.
Sent from my SM-T713 using Tapatalk
(Mod Edited due to edit in OP)

Agreed. This thread should be closed.
Sent from my SM-G935T using Tapatalk

Please close thread, his username says it all. Probably a Verizon or At&t troll.
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If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
Sent from my Nexus 7 using Tapatalk

princeasi said:
If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
I can't even look at that thread anymore. Bunch of kids and nut jobs who are calling the warehouse (this shouldn't happen even once) , ups, and tmobile stores nonstop. As far as I am concerned they are harassing these people. A hobby is one thing. Looking forward to and being excited is one thing as well.
Calling a frigging warehouse where someone tracked down the shipments are coming from and harassing customer service reps to constantly (some people are calling two, three, and four times a day) question what hour their precious phone is going to show up within a 72 hour window is pure obsession and addiction. Honestly I'm surprised XDA is allowing that kind of harassment to take place or be promoted... The sharing of the warehouse address and number was just... Wow... Unreal.
Sent from my SM-N920T using XDA-Developers mobile app

Agreed!
Sent from my SM-N920T using Tapatalk

NXLTrauma25 said:
I can't even look at that thread anymore. Bunch of kids and nut jobs who are calling the warehouse (this shouldn't happen even once) , ups, and tmobile stores nonstop. As far as I am concerned they are harassing these people. A hobby is one thing. Looking forward to and being excited is one thing as well.
Calling a frigging warehouse where someone tracked down the shipments are coming from and harassing customer service reps to constantly (some people are calling two, three, and four times a day) question what hour their precious phone is going to show up within a 72 hour window is pure obsession and addiction. Honestly I'm surprised XDA is allowing that kind of harassment to take place or be promoted... The sharing of the warehouse address and number was just... Wow... Unreal.
Sent from my SM-N920T using XDA-Developers mobile app
Click to expand...
Click to collapse
princeasi said:
If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
"Bruh imma smash muh MacBook fam 100% ???????? bruh bruh bruh bruh where my phone at????? Why my phone ain't here I deserve it early bruhhhhhhhhhhhhhh"
-T-Mobile customers it seems.
The good customers need to speak up and cover up the foolishness.

This is why I have asked this thread to be closed down. This is nothing but a hate bashing thread. Most of the post in the shipping are all fun and light heartedness. So what a few overly anxious people want to call in about their $900 toys not arriving yet. It's like Christmas that's all. But they are being respectful of eachother. Also for most customer service reps as long as your not being a d*ckhead and yelling or being rude about it "probably as this guy was" they don't care. It actually makes the day go by faster to have happy overly anxious customers dying to get their phones and stay loyal customers. Than to have to answer a bunch of nonsensical billing questions and get berated with foul language and insults. For people who don't like the convo you guys sure stay in there watching it.
Now where are the nice people to shut this thread down already?! Please and thank you
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I was done after this post. And this ki d of conduct is not fun. Its extreme. I almost asked that person "why are you so stupid?" But instead I decide to leave and not return for a period!
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princeasi said:
I was done after this post. And this ki d of conduct is not fun. Its extreme. I almost asked that person "why are you so stupid?" But instead I decide to leave and not return for a period!
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
And by all means that is your decision and that's why I said most conversation is fun and or funny. Even this statement you showed is not extreme as you say. No where in it is he yelling at the rep calling them hoodrat or cursing them. Annoying is annoying but it's a difference between that and plain disrespectful.
Sent from my SM-G935T using Tapatalk

I can understand being upset over a misunderstanding, but you have to at least try to educate yourself before going off on a tangent, this is the type of garbage I deal with on a daily basis at work. Customer misunderstands contract, literature, agreement, ad, special what have you, and then they rant and rave like lunatics when they find out it's not what they thought because they did not take the time to fully try to understand what they were hearing or seeing.
Bottom line here is, it is a pre-order, it will ship when it ships, have some patience. I would hate to be behind you in a bank on a busy day, or anywhere for that matter. I am guessing you would also rant, rave, and lash out at other people in line to ride the latest roller coaster at Six Flags too.
Find your center and cool out. Stressing and throwing a fit will resolve nothing and ultimately makes you look like an @55

Respectfully KittyTeapots, taking into consideration the tone of his post, this here " I've called T-Mobile millions of times" is extreme and childish behavior. There's nothing fun in promoting stupidity and utter nonsense. Another poster in the thread has already responded appropriately to this person's post, so there's no need for me to elaborate any further.
Sent from my SM-N920T using Tapatalk

All this for a phone you are going to drop and start the whole process over again for an S8.
Someone said its like waiting for Christmas, difference is grown men can't flame retail numbers and speed up christmas.
First world problems at its best.
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The op is a troll account!!!
It's a fake account created to start crap and incite people...That's all. Gettin upset over what they wrote is pointless, it's just feeding the point of the troll in the first place.... Mods will close this thread eventually.
Until then just leave it be, don't feed into it.