I have a HD2 with miri v18 and darkstone sense v.2 and everything was working well until 2 days ago when the screen isnt responsive as before. It will not let me out of the unlock screen. It works sporatically at times, but overall, mostly not. It can possibly be a software issue, but someone suggested sending it to tmobile for service. My question is this. If the screen is cracked and I am not the original buyer of the phone, will I be in good terms to get the replacement. Or will tmobile just assume since it is cracked, it is by my own doings as to why the phone isnt working well.
if the screen is cracked they won't replace it under warranty at all.
xnifex said:
if the screen is cracked they won't replace it under warranty at all.
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Click to collapse
Seconded. Cracked screens are not covered under warranty.
Same Issue
I was using my Tmous to day listining to Pandord using Froyo 2.2 Darkstone Desire 2.1 and phone reset it self. Didn't think nothing of it and then after reboot screen was not responsive. My screen doesn't seem to be broken no nicks nothing of that kind rebooted multiple times and still no response from screen. I used Miri_Steve0007_EleganciaGTX_V4.0_FINAL to flash then installed Android on Sd card because my phone doesn't work i can recieve phone calls just can't dial out I am just wondering if the HTC sence file is corrupted im flashing various ROMs using the instructions on flashing each time
Prolly not. I would flash to a new ROM and see if that helps matters.
from what i have experienced, phone will get a bit hot from flashing a new ROM, and then from all the data syncing/downloading from initial setup. when phone gets hot, greater chance for screen to be unresponsive. give it some time to cool down. also, when unlocking phone, try to push the call or home button instead of the power button to turn on the screen before unlocking. some touch screen problems have been from something wrong with the power button (hardware problem).
Related
Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....
Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder
No, I'm not using gloves with HD2 :-(
I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Hmmm,
Yet another one having to go back due to hardware problems....
WB
I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)
20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.
bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting
Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!
really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...
wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..
Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
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Click to collapse
YESSS!!! thanx mate this worked like a charm!!
VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
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Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.
Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.
Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.
OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com
In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life
I just came back to my phone to unlock it, but it wouldn't accept any touch input. I don't think the device had totally locked up, as i could see the signal bars going up and down - plus the physical buttons worked fine.
Has anyone else had this issue? It's getting annoying having to take the back cover off to soft reset more and more frequently!
(I haven't applied any kind of lock screen tweaks btw)
Using the stock T-Mobile UK ROM (1.43)
Thanks
Pooper said:
I just came back to my phone to unlock it, but it wouldn't accept any touch input. I don't think the device had totally locked up, as i could see the signal bars going up and down - plus the physical buttons worked fine.
Has anyone else had this issue? It's getting annoying having to take the back cover off to soft reset more and more frequently!
(I haven't applied any kind of lock screen tweaks btw)
Using the stock T-Mobile UK ROM (1.43)
Thanks
Click to expand...
Click to collapse
Sorry but my T-Mobile supplied HD2 (on same ROM) has never shown this issue. All OK here. Did the power off (batt out) and reset fix the problem?
tony.wheeler said:
Sorry but my T-Mobile supplied HD2 (on same ROM) has never shown this issue. All OK here. Did the power off (batt out) and reset fix the problem?
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Click to collapse
I just hit the reset button and it fixed it
Not the first time i've had to reset due to a strange lockup.
Might have to slap a new ROM on soon i think!
Seems to be struggling to get 3G reception (even in areas where my TyTn II was fine) grr!
ive had the phone for about 3 weeks, and used about 3 roms...
i experienced this probelem with the stock rom, and i still do sometiems with custom roms, but not as much as stock.
u should try a custom rom..helps alot.
I've posted about this problem before - it's possible your device is subject to heat problems. Mine did exactly the same thing when it got warm (either in the sun or while charging). Had to put it in the freezer a few times to get the touchscreen to respond again. And the phone worked as if nothing had happened.
Next time it happens, check the temperature of the back of the phone. If it's warm to hot - put it in a plastic bag and into the freezer for a minute or two to cool down, then try again.
I had your problem too many times even after trying cooked ROMs and upgrades/tweaks/hard resets so has gone back for replacement...
see this
http://forum.xda-developers.com/showthread.php?p=5256019#post5256019
HTC HD2 unlock not responding
Pooper said:
I just came back to my phone to unlock it, but it wouldn't accept any touch input. I don't think the device had totally locked up, as i could see the signal bars going up and down - plus the physical buttons worked fine.
Has anyone else had this issue? It's getting annoying having to take the back cover off to soft reset more and more frequently!
(I haven't applied any kind of lock screen tweaks btw)
Using the stock T-Mobile UK ROM (1.43)
Thanks
Click to expand...
Click to collapse
If my experience can mke you feel better, in 1 month i had 3 times the same issue , and in one month i did 2 hard reset and 1 rom update.
And today i can not open my mail window, i can only look at the preview but no way by taping to open a ful window.
Also I notice is imposibel to send vcf contacts to other phones, grrrrrrrr HTC is really making me very mad
any permanent solution for this? it plagues quite a long time.
niulj said:
any permanent solution for this? it plagues quite a long time.
Click to expand...
Click to collapse
went through this for a week. flashed to 5 different ROMS all doing task 29 before I did so and used recommended radios for each build. also did MTTY.
nothing helped.
my only option was to send my phone in to Tmobile for a warranty replacement. so far my replacement is working fine on a cooked rom
My phone was working fine till a few minutes ago and now the center of my scream is not responding to touch, but everywhere else works fine.. Its locate in the center of the screen and it runs all the way across from left to right.
things ive already tried:
1. Pulling the battery /hard reset
2. Changed roms " miui, cm6, fresh"
3. Changed kennels "snap, kingklick, htc"
If anyone one have any other suggestion please do tell, thanks in advance
Are you using a program/widget that disables the lock screen?
Sent from my PC36100 using XDA App
Nope, no widget for lock screen unless you mean the lock screen that comes stock on the rom.
But its not the lock screen that iam having problems with, its like theres a dead spot on my screen and its not responding to any touch input.
Download a multitouch app from the market. Test it and see if you get any sensors where the dead spot is. If you don't maybe your digitizer is broken.
i tried dotty, and it registers the touch on the screen untill I run over the affected area then it just jumps pass it or not respond at all.. -_-... do u guys think i can just unroot my phone and get htc/sprint to replace the phone since it's a mechanical defect? i also have insurance on the phone.
shif7i7down said:
i tried dotty, and it registers the touch on the screen untill I run over the affected area then it just jumps pass it or not respond at all.. -_-... do u guys think i can just unroot my phone and get htc/sprint to replace the phone since it's a mechanical defect? i also have insurance on the phone.
Click to expand...
Click to collapse
Its not a mechanical defect.....but yeah they should be able to replace it. If you go through asurion you will have to pay the $50 or $100. Unroot the phone, take it to a Sprint store and show them the issue.
Sprint store will replace the LCD screen for ya. Result probably will vary how good the tech is.
I had it replaced once waiting close to 2 hours at the store, came home, noticed I can't hear a thing when making call while speaker phone worked. Went back to the store and asked for a new phone swap since I only had the phone for 2 weeks.
My phone was fully rooted with fresh rom, and ppl at the store didn't really care about it. They only checked for any physical damages.
Came back home, Unrevoked + rom manager = fully rooted in 20 minutes again.
hello, recently my phone's touchscreen does not work. Only when I initially turn it on, it will work until I turn off the screen or if someone calls, I am able to answer then the touchscreen works. Other than that, if I power on the screen, I cannot unlock it at all. I am currently using NAND version of Android on my phone and it have been perfectly fine for weeks. Does anyone have any clue? I have already tried to load a different version of the rom but still the same problem is occurring.
Could be a hardware problem. Send it back for repair.
This is a hardware problem. Send it back to HTC for repair.
Sent from my HTC HD2 using Tapatalk
Try turning on your screen with the other buttons beside the red end call one.
This happened to me, however, eventually, it stopped working whenever i pressed any of the other buttons to turn on the screen for touch to work also, so it's best to send it for repair while you still can.
For all of you having issues with screen freeze, here is my take. (Before I waste any of your time, I just want to say that I finally had to send it to HTC for repair) This is NOT a software issue but a hardware issue.
I have been flashing roms ever since HTC 8225 came out. I don't want to sound like an expert, but I am an above average user.
I have been using my HD2 for over a year. Then the screen started freezing out of the blue after it locks. Then I had to reboot it and it worked as long as it didn't lock.
Then I figures out that it started working when i awoke the phone by pressing the "BACK" button. So I kept doing that for a while till that stopped working. Then I figures out that if I tilt the phone sideways, almost like changing the screen to landscape, brought it back to upright position, and pressed the back button, it unlocked. However, this also stopped working after few days.
(I also tried to flash many different roms to make sure that this is not a software problem)
Finally the touchscreen stopped working altogether.
Then I called HTC to see if I was still under warranty. I thought I was way past the warranty period but HTC said that I was under the warranty. So I send in the phone for repair and it is on the way back from repair. I didn’t have to pay anything since it was still under warranty.
If your phone is under warranty, send it in for repair as soon as possible. Even if it works for a little while, it needs to be fixed.
I just wrote what I have learned by trying different things. When I flashed factory roms and the screen is totally unresponsive, I concluded that it is a hardware issue.
If you know better, share it with the community!
Thanks for the response everyone.
I have tried to turn on the phone using any other button but the red button and it works. But as most of you already experienced, it will probably get worse. I don't think my phone is under warrantee anymore so is there a repair kit for this?
I have worked on a handful of HTC phones but the HD2 is different. You need to use a soldering iron to remove the touch screen connection. I personally don’t like to deal with stuff like that! As far as a kit, I am not sure. There are videos on youtune which can walk you through changing the screen. Then again, I am not sure what needs to be changed. Is it the screen? Is it the digitizer or something else? Keep searching... Good Luck!
digitizer broken, send the HD2 for repair
Obviously, if you phone still falls into warranty period, reflash original stock WM
good luck
Dear all,
Please help to find a solution to the following problem, after I installed new HSPL and Nand Android my HD2 would not response. It does not freeze. Touch screen isn't working after it boots and then screen locks the first time. I receive incoming calls and so on but screen is not working. It happened once before when I got Artemis rom running but I got it solved after factory rom rollback. But this trick is not helping this time. I've tried to roll back to the factory rom with original SPL, tried to install WM7. It boots and works just fine accept I can't unlock the screen %) So if any one had same kind of problem can I get some advice please. It makes me to believe that this is software problem.
Thank you in advance!
Apparently this is not such an uncommon problem with the HD2. I have just arranged for my HD2 to be replaced under warranty. Mine would respond fine right after a reboot and stays fine as long as the phone is kept on. But if I turn the phone off and turn it on again there is no touch response whatsoever. There are many complaints about this issue from other HD2 users. If the HD2 were a car, an automatic recall would have been issued.
yeah the problem is hardware and not software
everytime you push " end/lock" button you press down where connection from digitizer is to motherboard. After time it breaks it completely and makes the touchscreen unusable -_- so just send it for warranty
Thanks guys! I suppose this is the only way!
Have the same problem. Phone is in the service waiting for spare parts (touch). Screen stopped to respond on touch within one day slowly not at once.
Yeah I really can't imagine a.y other way. Ship it off and good luck.
Sent from my HTC HD2 using XDA App
m4sta2k said:
yeah the problem is hardware and not software
everytime you push " end/lock" button you press down where connection from digitizer is to motherboard. After time it breaks it completely and makes the touchscreen unusable -_- so just send it for warranty
Click to expand...
Click to collapse
So it means fix it and sell as fast as you can. Can't belive what HTC did.
http://www.htcphones.net/htc-hd2-problems-with-touchscreen/