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Hi, I hope someone can help me.
I dropped my phone a couple of months ago and now I'm experiencing a problem. It appears to work fine for hours then suddenly starts losing signal strength to the point where it goes altogether. I can start a call with 5 bars and be cut off with no signal in a minute even though I've not moved. It will nearly always lose the signal when I'm on the phone but takes longer when just in other use. All remaining elements of the phone work fine. Please can someone suggest what it could be as it is getting me down...thanks
I'm sure it's a hardware problem.
have got the same problem.Did you already find the problem.In the beginning the signal just dropped but know i even cannot find any service at all.
gr
I've had some luck by raising all the contacts under the sim card but the signal still comes and goes when I use the phone ??
Snap!
I droppped my phone the other day and it is doing exactly the same thing. Mine is a Qtek S110. I used to 'lurk' on this forum ages ago.. but [email protected] BACK to seek help! If and when I get my phone fixed I WILL post and let you know what it is, if I havent already found the solution here!
I think it definately has something to do with the SIM holder, whenever the signal decays and vanishes, if I take out the sim and put it back in it comes back straight away. if I just take out the battery and replace it doesn't
ok.. next time i lose signal I will do that. maybe even run some isopropyl alcohol over the contacts to make sure they are clean.
I will keep you posted in my findings!
(oh.. i tried a makeshift external aerial last night to see if I could see if it was an internal aerial fault. It didnt make any difference, so either my homemade job was [email protected] or it isnt an aerial problem, I'm yet to find out!!)
Cheers!
oh poooop..
that unfortunately didnt work for me.. Oh well. i even tried cleaning the contacts and making sure the 'sprung' contacts were connecting with the Sim correctly.
I actually lost signal until it came back 15 mins later.. hmmmmmmm!!!
Can anyone advise where I can look on the circuit board to see if there is any damage. I am capable of doing this and making a basic repair !!
I had a look at the mda strip down guide on here, but I could see any reference to the aerial or anything. I think I'll have to send off for repair! Doh!
I emailed HPC and they wouldn't take mine back as apparently it was not sold in the UK.
I think I'll give xdarepairs.co.uk a go. a mate of mine said they were good n' quick.
merceeeeeeeeeeeeeeeeeeeeeeeee
no wurries!
the unit that sorunded in red (in the Attached picture) is connected to the main board with tiny connector, and this connector is a male to female connector. the male is solderd to the main board and the female to the unit. my guess is that one of the connector parts (the male or the female) was disconnect from its soldering, and you need to resold it. but it is just my guess based on my experience.
I was taking a look at the mda-jam.pdf guide to removing the case and it suggests that the aerial contact on the board you have pictured is with the front panel.
Can anyone confirm if indeed, the aerial for the phone is the metal casing? That would suggest that the dents in the front of mine could have affected that very contact.
Would still like an answer to my previous post.. but I think I may have fixed my phone temporarily.
Using the above information I got a flat bladed blunt instrument (in this case a normal dinner knife) and carefully placed it into the empty sd card slot. Using the diagram from the case removal guide I applied pressure with the knife to the area where the 'aerial connector' rests against the front bezel, inside, whilst at the same time pushing on the front outer casing with my thumb in the same position.
The thought process being, that it may have worked loose.
Sure enough I have noticed a vast improvement in signal yesterday and today. I am going to keep an eye on the phone today when I go out to see if the signal stays up!
YAY!
Okay.. latest update.
The signal did drop out a little bit throughout the day, So I have taken it upon my self to put my electronic training to good use.
Using the (now much read) case removal manual I carefully .. and I MEAN carefully took my phone to pieces.
I was convinced that the reason my signal kept dropping out was either that something had worked loose or that there were some contacts that needed cleaning or reseating.. as I was able to get a signal by squeezing the case at the top.
So.. Here's what I did (In reverse order)
Page 9 straightened and cleaned the 3 contacts on the RHS plastic plate with isopropyl alcohol. Also cleaned the corresponding contact points on the main PCB with alcohol and dried with a lintless bud.
Page 10 3 contact points, top right and top edge left are the contact points I refer to above. Also cleaned the 2 sprung contacts at the bottom of the PCB RHS page 10
Page 16 cleaned sprung 'Aerial Output' contact with alcohol.. also pushed connector outwards to make a betterr contact. Also cleaned 'contact to the antenna' area and dried thorughly with a lintless bud. Any other contacts I could see were cleaned and dried too.
Whilst putting the phone back together I was very careful not to touch any components. Battery contacts and Sim contacts were also cleaned.
One thing to note in the manula is that it it possible to unclip the connector for the camera prior to removing the plate in page 8. However, it is probably best to follow the guide, if you are unfamiliar with the type of connectors used. They can break easily.
My phone booted correctly and is currently on charge.. I am checking functionality at this very moment and can see that the signal is good and all other parts / hardware functions appear to be good. watch this space! It COULD be one fixed phone!!
I can't remember who on this forum wrote the mda-jam.pdf manual, but I would like to publicly thank you as you have helped fix my phone!
I hope its worked !!! Let me know !
OK!
Well so far I have noticed a dramatic improvement on how the phone was. I am sitting here with full signal, whereas on Saturday I had between 2-3 bars.
I lost a little signal earlier today but as soon as I held the phone up, the siganl came back. So, it's not perfect, but the phone is useable now.
As long as it lasts for the rest of my contract, I'll be happy!!
Dood.
EDIT: DISREGARD THIS. GO TO POST #3 and #4
Hello guys,
this is my first post so if I'm posting in the wrong section please bear with me.
I recently bought a T5388++ HTC diamond 2 clone. Everything was fine except that I couldn't get a GPS fix. (In the Start -> Settings -> System -> GPS Settings [Satellite State] I only had *red* satellites)
I used the "aluminum foil in the back side" fix, which worked well and I could get a fix.
Being an uneasy person I open the back cover of the cell phone to take a look (beware the headphone cables).
Now here is the good part.
On the left side (near the sd card and where the stylus ends) is probably the GPS antenna.
In the inside, on the board's side, there are two metallic "pins" which (when the cover is closed) touch the back of the antenna. What I did was to add some foil on the back side of the antenna so the contact with the pins would be more tight.
This worked like a charm and the signal is very good. I can even get a decent fix (3-4 *blue* satellites) from inside the house.
Sorry for the lack of pics, if anyone tries it, post a couple pictures and I can show you what I did exactly.
EDIT: DISREGARD THIS. GO TO POST #3 and #4
Pics!!!!
Here are some pics.
First unscrew the four screws, one at each corner of the phone.
Then slice the phone with the help of small flat screwdriver or some other tool. (there are some appropriate notches for that purpose)
**Beware of falling parts**
In the forth and fifth pic you can see where I install the alu foil.
Now you can close the phone and enjoy your newly found GPS!
[I also tried some solder, but the results where almost the same]
Congrats.
However, I can assure you that is not the GPS antenna. Based on the antenna size and shape (its a small inverted F antenna, see the black sticker that is attached to in on top of the stylus case) I am assuming it is either the Bluetooth or WiFi antenna.
The GPS antenna is a bit higher, it is the small pink 'cube' thingy on top of the phone, connected by the micro coax connector.
I had reported before the micro coax is loose in some devices, and I suspect you 'accidentally' fitted it better while opening and closing the phone.
But congrats on your successful operation anyway, being able to open and close the phone and still have a working one is already good, and often, just doing that and ensuring all connectors are clean and properly fit solves a all sorts of problems.
Yeap you are right!
I have read you saying this about loose connectors, so when i first opened the phone I refitted the micro coax.
In my defense I tried to see if this was the antenna. I disconnected it and opened the GPS. Seeing many satellites on the screen (red ones) I concluded that this was not the GPS antenna. (I thought maybe WiFi since I've seen this type of connector on my laptop's wifi)
But having read your post now, I tried a new experiment and found out that the "red" satellites appear, due to the A-GPS (with neither "my" GPS and THE GPS antenna).
Damn...
So could someone change the title to "OLD GPS reception fix"
I had the same problem with GPS. I have risked and have changed orientation GPS of the antenna - GPS perfectly works. BUT now the speaker in which I hear the interlocutor doesn't work for me. At other person after the assembly has broken touch the panel. Therefore it is better not to recommend to open phone.
onde consigo a rom do htc t5388+ idioma PTG ?
magicwolf said:
I had the same problem with GPS. I have risked and have changed orientation GPS of the antenna - GPS perfectly works. BUT now the speaker in which I hear the interlocutor doesn't work for me. At other person after the assembly has broken touch the panel. Therefore it is better not to recommend to open phone.
Click to expand...
Click to collapse
You changed the orientation of the antenna. In which way?
When I opened the phone to see if the connector is set right one cable to the speaker was dispatched (very bad soldering). I had to remove the old cable and solder another one because it was not only loose it was broken, too...grrrr...that's very bad.
But I was lucky and did't burned my phone
So, I also recommend to be VERY careful when opening the phone.
BTW: It is much simplier to open the T5388++ than my ASUS P535.
MicAlter said:
You changed the orientation of the antenna. In which way?
Click to expand...
Click to collapse
In a picture it is visible as I oriented the antenna.
cybermaus said:
Congrats.
However, I can assure you that is not the GPS antenna. Based on the antenna size and shape (its a small inverted F antenna, see the black sticker that is attached to in on top of the stylus case) I am assuming it is either the Bluetooth or WiFi antenna.
Click to expand...
Click to collapse
Can you please identify Wifi antenna? Look in attachment:
"C" is GPS antenna.
What is "A" "B" "D" ?
"D" - I see little piece of aluminum foil, but nothing else. Under this foil is place for stylus only and above foil is contact + Vibration Motor.
Somewhere I reed a tip not to hold the hand on the bottom of this phone during the phone call in order not to shield located there GSM antenna, so it means B is probably GSM. Are you sure C is BT and not GPS?
You're right. "C" is 100% GPS antenna. My mistake. (I've changed it now in original post.)
Well, my guess is B (at the bottom) is GSM, based on the fact it is larger (lower frequency) and seems to have two (one for the 850/900 MHz and one for 1800/1900Mhz), which leaves A and D for Blue and WiFi.
PS: Or GSM has two because it has 2 radio's? I wonder if they would share antenna or not, since it is a dual-sim dual standby, I guess the could share)
serak_hd2 WiFi probl.
If you have opened your phone already you can easily discover which one is wifi and BT. Just put a peace of paper on one contact (blocking connection), reassemble (screws are not necessary) and try connect to BT devise (compare to previous performance(distance)) if it is gone (or big performance difference), you blocked BT if not, it was WiFi. After you know which is Wifi, just try to ensure good mechanical contact from antenna till the board (bending contactors little higher or putting allufoil (aluminum can oxidize quickly, so it is not the best solution)). Try not to touch the board, some of the components can be sensible to static discharges. If you have not opened it yet, try to consider ones more the possibility to change it by your seller for new one.
problem with touch screen
t5388 + + touch screen does not work, but the image looks perfectly fine.
How to fix this?
thanks
cybermaus said:
The GPS antenna is a bit higher, it is the small pink 'cube' thingy on top of the phone, connected by the micro coax connector.
I had reported before the micro coax is loose in some devices, and I suspect you 'accidentally' fitted it better while opening and closing the phone.
Click to expand...
Click to collapse
I also had this problem, the connector was loose, now I have very good signal. No aluminium foil needed. Your post saved me!
My recommendation to other people trying to solve this problem: be VERY careful when you open your phone.
Prying the frame open wasn't such a problem although you should be careful not to force anything, it actually clicks open nicely when handled carefully. I ran into problems with the little bridge of the GPS, it broke of when I looked at it. Well actually I did help a little with a screwdriver but it broke on touch so to speak.
So there I was with a broken GPS and my sight isn't everything either so what to do. Well I found a solution. Have a seat. This is shocking.
I folded a peace of alu foil a few times and fitted it in the little space on the speaker just left from the gps and covered the broken bridge with it. I wont have to tell how difficult this is considering you have to avoid all contacts in this area. So if you try it it's your choice.
Result. A blasting fast GPS that indeed gives me never seen before fixes. This just must be my lucky day. Geocaches here I come. Time to put my external GPS aside again. Nothing beats a mad hatter.
So you kind of inadvertently upgraded the GPS antennae!
Thanks for posting, don't suppose you could post a picture?
Been checking this GPS thing myself.
I actually wonder how people manage to break that contact. You only have to bring it up a notch.
When checking the back cover you can see that there are 2 places that are contacts. i've checked with the multimeter and both are connected to each other.
Now there is one thing that is strange to me. The contact that is not the one touching the metal 'spring', well on the circuitboard there is this what looks like a piece of conducting foam that would make contact with the other one on the back. Measuring that foam it indeed conducts. It conducts to ground (measured between the coax connector and foam = 0 Ohms).
Now I actually dont know if it really touches the antenna but it would be odd to create a contact when it would not be touching.
So maybe there are 2 places that should make contact to the antenna.
Does anyone have an actual clue, or even better pictures, of the changes that were made on the models after October?
Hi all,
during these months I have had a lot of problems with GPS Fix with my Z3C. These problems occurred after the update to 6.0.1 and I thought that It was a software issue.
In my case, GPS works well after upgrade but It degraded little by little. Applications like GPS Status reported a very very low satellite signal.
Reading every possible forum, I found some guys that explain how to "solve" the problem plugging the usb and powering the phone. An other post specified that the solution was not the "powering" and the fix become better if you lightly pulling the usb connector to you... and It was true! So the problem was not software.
So I opened the phone, disassembled the mainboard from the chassis and tryed to understand what part was involved in the "usb pulling solution".
I found that many connectors (like a little pin) were connected to some particular parts to the chassis (as if it were used as antenna).
In this photo you can see where the mainboard connectors impact on the chassis.
(Sorry the forum prevent me to post link or image)
And this is the specific connector involved in "usb pulling solution"
(Sorry the forum prevent me to post link or image)
It seem that this connector was linked in the edge of connection area, not in the middle as the other connector.
So I gently bent the connector upward and reassembled the phone.
After that, the GPS Status reported a signal very high. Never seen a signal so hight before!
The fix was very fast and the accuracy was constantly under 3mt
I'm not an expert, I'm only a normal user. I hope that this thread can help some other like me that need GPS works very well for run, drive and play.
Thank you for this post - I've been fighting with my GPS for months and am about ready to open up the phone too. Any chance you could post the images externally somehow? It would make this a lot easier to follow for me.
Wulfhere said:
Thank you for this post - I've been fighting with my GPS for months and am about ready to open up the phone too. Any chance you could post the images externally somehow? It would make this a lot easier to follow for me.
Click to expand...
Click to collapse
I'm trying to post images but the forum reply me in this way:
"To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!"
I'm asking to the moderatos if is possible to unlock me.
I will let you know
Anyway... start watching "sony z3 compact disassembly" on youtube. You need some tool to do this without destroy the phone. But trust me, is not so difficult. In particular, take care about the battery door opening.
gepp81 said:
I'm trying to post images but the forum reply me in this way:
"To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!"
I'm asking to the moderatos if is possible to unlock me.
I will let you know
Anyway... start watching "sony z3 compact disassembly" on youtube. You need some tool to do this without destroy the phone. But trust me, is not so difficult. In particular, take care about the battery door opening.
Click to expand...
Click to collapse
Just add a few 'well done Mr Developer' messages to a few threads, you'll soon get to ten
great news waiting for photos, maybe link to photopucket or something ?
Nice you've fixed it yourself!
gepp81 said:
It seem that this connector was linked in the edge of connection area, not in the middle as the other connector.
So I gently bent the connector upward and reassembled the phone.
Click to expand...
Click to collapse
I've already disassembled a plenty of Sony phones (from Xperia X10 pretty much to every single later Sony phone that was available in Poland) and the issue with bent connectors is very very common. I also had this problem in my Xperia PLAY where my WiFi and cellular network connectors were bent and were linked on the edges of the plates.
ALL Connectors
https://www.dropbox.com/s/pgldca344e3h7be/WhatsApp-Image-20160710.jpeg?dl=0
GPS Connector
https://www.dropbox.com/s/egh4vjmpt96qdzp/WhatsApp-Image-20160710%20%281%29.jpeg?dl=0
romcio47 said:
Nice you've fixed it yourself!
I've already disassembled a plenty of Sony phones (from Xperia X10 pretty much to every single later Sony phone that was available in Poland) and the issue with bent connectors is very very common. I also had this problem in my Xperia PLAY where my WiFi and cellular network connectors were bent and were linked on the edges of the plates.
Click to expand...
Click to collapse
Do you have a connectors map?
Hell. I had the same problem : suddenly the GPS signal became very weak, almost unable to catch any satellites and degrading over time, so since I still had 1 month warranty I sent it to the repair center and they changed my PBA (which is the motherboard, I believe.) It is now working like a champ again. If I were to get the problem back in a few month, after my warranty expiration, I'll definitively try to do what you did.
Thanks for the info.
gepp81 said:
Do you have a connectors map?
Click to expand...
Click to collapse
Unfortunately, no... but I recommend visiting iFixit site where some of the phones are nicely described.
Thanks a milion gepp81!
I ve ordered some replacement parts and tools and I will try to resurrect my z3 gps.
Yarymo said:
Hell. I had the same problem : suddenly the GPS signal became very weak, almost unable to catch any satellites and degrading over time, so since I still had 1 month warranty I sent it to the repair center and they changed my PBA (which is the motherboard, I believe.) It is now working like a champ again. If I were to get the problem back in a few month, after my warranty expiration, I'll definitively try to do what you did.
Thanks for the info.
Click to expand...
Click to collapse
Same with me.
I believe that since we got a new imei number e got new warranty. I have to check the law.
Enviado do meu D5803 através de Tapatalk
Can anyone confirm this please? It looks weird to me. According to service manual all antenna connectors are on secondary side of mainboard (accesibble without removing battery, just after opening rear cover and removing that frame around, which has 4 screws, if I remember correctly).
It works
IkE Blaster said:
Can anyone confirm this please? It looks weird to me. According to service manual all antenna connectors are on secondary side of mainboard (accesibble without removing battery, just after opening rear cover and removing that frame around, which has 4 screws, if I remember correctly).
Click to expand...
Click to collapse
It works. All the connectors are on one side of the motherboard (not the battery side). The picture gepp81 posted shows the antenna area where the connectors connect to, so not the actual gps connector.
Thanks a lot!
I had absolutely no GPS signal.
After trying every software tweak / wipe / rom.... (I was hopping it was a software issue) I finally tried your solution, straighten all the little contacts, and now my GPS has a wonderful signal!!!
I destroyed my back cover, but it doesn't matter I prefer that than no GPS
Wow, thank you. I can also confirm this. Despite that official service manual says something different.
Previously zero signal at all (23 satellites with 0 SNR), sometime 1 very weak satellite. Now 9 fixed, another 6 visible. Those 15 doesn't have very strong signal, but it's usable.
I am thinking about using some thin wire to improve it (like this: https://talk.sonymobile.com/t5/Xperia-Z3-Compact/GPS-issue/m-p/1006245/highlight/true#M12642 ).
Another successful story here - gps stopped working, i updated my rooted kitkat to slimm 2.4, opened phone, did the connectors trick, but gps was still dead. Then after few days i checked "Device only" in Location settings and GPS came back to life! Now works with "High accuracy" mode as well
lakicamm said:
Another successful story here - gps stopped working, i updated my rooted kitkat to slimm 2.4, opened phone, did the connectors trick, but gps was still dead. Then after few days i checked "Device only" in Location settings and GPS came back to life! Now works with "High accuracy" mode as well
Click to expand...
Click to collapse
Also had problems with my gps. First I thought it was water damage. But pulling with the usb connector made it work again.
Did the trick with bending the connector. Now I have signal but is is not very strong.
Is there a way to make the signal stronger?
Is the copper strip the antenna?
Can I replace this with another copper strip that works as a better antenna?
Or .....?
If your gps antenna is somehow damaged, you could fix it using silver paint:
http://www.2spi.com/category/silver-paints-pastes/
I didnt try it, but friend of mine uses it to fix broken boards on laptops... Should work in phones too
Same problem. I sent my phone to service. They changed motherboard. Now GPS Works perfect. And my warranty is extended for 2 years, because of different motherboard and IME. Thanks Sony, very good service
I bought a second handed H918 in Asia and later found out the GPS failed to lock at all. AGPS works, but it is far from accurate and useless for navigation services.
I google a lot of similar issues, some suggested it's a software fault, some have to return the phone to LG for replacement. Since mine does not have any warranty whatsoever, I can only try to fix it on my own.
After I remove the top plastic trim, there are six metal connectors from the motherboard, but only three of them are aligned with a metal content point on the trim, that means only the antenna in the right is in place. I happened to have a dead LG G4 around me, so I pull one of the antenna sticker from its plastic cover (marked P1C 0518 from the top left corner) and aligned it to the top left connector (it is very lucky that the connector in the G4 is nearly the same width, so it only takes a little mod to make it fit). After I cut away all the unnecessary part of the antenna sticker to make it fit inside the plastic trim, it will still block the ir blaster which I will never use, so it is okay for me.
And my GPS is back! signal is strong and very reliable.
But I still have one question unanswered, I have no idea what is the use of that middle antenna. Does anyone have an idea what it does? I can't find any problem not having it. WIFI, BT, LTE all working very nicely.
Type2501 said:
I bought a second handed H918 in Asia and later found out the GPS failed to lock at all. AGPS works, but it is far from accurate and useless for navigation services.
I google a lot of similar issues, some suggested it's a software fault, some have to return the phone to LG for replacement. Since mine does not have any warranty whatsoever, I can only try to fix it on my own.
After I remove the top plastic trim, there are six metal connectors from the motherboard, but only three of them are aligned with a metal content point on the trim, that means only the antenna in the right is in place. I happened to have a dead LG G4 around me, so I pull one of the antenna sticker from its plastic cover (marked P1C 0518 from the top left corner) and aligned it to the top left connector (it is very lucky that the connector in the G4 is nearly the same width, so it only takes a little mod to make it fit). After I cut away all the unnecessary part of the antenna sticker to make it fit inside the plastic trim, it will still block the ir blaster which I will never use, so it is okay for me.
And my GPS is back! signal is strong and very reliable.
But I still have one question unanswered, I have no idea what is the use of that middle antenna. Does anyone have an idea what it does? I can't find any problem not having it. WIFI, BT, LTE all working very nicely.
Click to expand...
Click to collapse
Well done! Is there any chance you took any photo's while you had it apart?
I wish I could see it as well. My gps unlocks all the time
If this will help, I upgraded my H918 to the the latest stock 10u firmware and am now running a stock ROM and my GPS gets a lock near instantaneously when on device only. Not sure why but my phone just did not seem to like custom ROMs such as WETA ROM nor the NATF MEGArom when it came to GPS. I'm on ARB1 now so I think my only options now are ALPHA ROM and SUPER ROM so Im a plan on trying those eventually and see if same thing happens.
No clue why this would be as many users for those ROMs running my model reported no issues but just throwing it out there for people having issues.