Database Users

HELP HTC Advantage X7500 Password changed itself (no log in possible)

Hi,
I've a big big problem with my HTC Advantage.
Yesterday the unit worked perfect until it switched off because of the empty battery. Then I charged it overnight.
Today in the mornig my log in passwort didn´t work anymore.
I never changed the password "0103" since 1,5 years.
What can I do now to get on my hdd? I´ve got a "actually" backup on the MiniSD-Card. But it's not possible to get on it.
Even the Hardware-Reset (Volume down holding Reset) doesn't work. I get on the "reset-screen" but the Action-Key doesn't work. Only the Camera (abort) is working.
It's absolutely true, the password changed it self.
Have you got any ideas? HTC says that in repair all datas will be lost!
Best regards from Austria and many many thanks for helping.

I can only say that I have also had the same experience.
For me the battery never ran out of juice but one morning the Advantage just would not accept my 4-digit "password".
I finally had to give up, for after a number of tries the time between each time one can try a new password becomes VERY long (and I also KNOW the password I used so what was the point...). Soft Resets did not help
So I ended up with a hard reset...
And I no longer use a password...

neon-mödling said:
Hi,
I've a big big problem with my HTC Advantage.
Yesterday the unit worked perfect until it switched off because of the empty battery. Then I charged it overnight.
Today in the mornig my log in passwort didn´t work anymore.
I never changed the password "0103" since 1,5 years.
What can I do now to get on my hdd? I´ve got a "actually" backup on the MiniSD-Card. But it's not possible to get on it.
Even the Hardware-Reset (Volume down holding Reset) doesn't work. I get on the "reset-screen" but the Action-Key doesn't work. Only the Camera (abort) is working.
It's absolutely true, the password changed it self.
Have you got any ideas? HTC says that in repair all datas will be lost!
Best regards from Austria and many many thanks for helping.
Click to expand...
Click to collapse
I would call HTC and see if their's a default password they might have to get you back into the unit. I know it's a long shot but give it a try bud.

Did you do the hardware reset in the recommended way?
Volume down and pressing Reset at the same time.
Then press the Action Key in the middle (Key with the 4-directions).
I can't do a hardware reset because the button "is not working" or is locked because of the password.
I called HTC today and talked with a competent support engineer. There is no default key to unlock the password. It should be a Windows-Problem.
The only way is to send the unit to HTC - all data will be lost!
Best regards

it can change if you change your IMEI. otherwise no idea why.

For me it worked performing a standard 'hard reset' - volume slider down and 'reset'.
Sadly it seems that no one has got any other solutions...

change rom and restor you back up
go to bootloader mode, dont remember how but the info is somewhere in the forum. Then change rom, you can get the default rom off google if you search, so you actually uprading the same rom again into you existing rom. Then restore your backup. That's should do. i had the same problem and using standard volume slider down and pressing reset button worked for me. Hope that helps.

BPHC said:
go to bootloader mode, dont remember how but the info is somewhere in the forum. Then change rom, you can get the default rom off google if you search, so you actually uprading the same rom again into you existing rom. Then restore your backup. That's should do. i had the same problem and using standard volume slider down and pressing reset button worked for me. Hope that helps.
Click to expand...
Click to collapse
uh, no need to reflash. just a plain hardreset will do.

Thanks all for helping.
I decided to send the HTC to the Austrian Service Point.
There´s still a gurantee, so I don´t want to spend every free minute with this stupid thing.
Best regards

neon-mödling said:
Thanks all for helping.
I decided to send the HTC to the Austrian Service Point.
There´s still a gurantee, so I don´t want to spend every free minute with this stupid thing.
Best regards
Click to expand...
Click to collapse
heh, task 28 command in mtty is guaranteed to hard reset it if the button press is no good. but maybe it has some hw fault if the buttons don't work..

Solution
This is the only way to solve this issue. Yes its a BUG.
The Password is no longer stored correcly when you loose your battery.
http://forum.xda-developers.com/showpost.php?p=1164331
No patch avalible until now.

Niendertal said:
This is the only way to solve this issue. Yes its a BUG.
The Password is no longer stored correcly when you loose your battery.
http://forum.xda-developers.com/showpost.php?p=1164331
No patch avalible until now.
Click to expand...
Click to collapse
this link describes how to hard reset a blueangel. not athena.
"task 28" works though, but you do not need "task 0".
"task 28" basically does a plain hard reset, though. you only need to use it if volume+reset doesn't work (which is usually a HW button issue)

This just happened to me on my Touch...
but I ABSOLUTELY need the data on my touch. What to do?

Same Issue - MDA Vario II - PDAViet WM 6.1
Did anyone come, by any chance, up with a solution how to avoid the looming hard-reset?
Happened yesterday - password changed on its own.... Couldn't believe it!!

Still no fix?
I just got back from vacation yesterday. The phone worked fine until this morning. Somehow the password changed and I cannot get in. This sucks! I will lose all of my vacation photos (on internal memory) if I do a hard reset. The good news: I did a back up prior to going on vacation, so I won't lose everything. I, however, really hate to lose two weeks of photos. Any new suggestions on how to retrieve my data?

Sorry dude,
Hv to tell u that I was unable to find one when I was desperately looking for one some time ago. Best of luck anyways, and let us know in case you're successful.
Josh

Thanks for your um, empathy. I did a hard reset, but skipped the flash drive reformat. This reset the main memory to factory settings, but did not delete any of the files on the flash disk. I saved all of my photos, spreadsheets, and other data from the vacation. I restored the August 13th backup, but only the main memory files and lost very little.
This was a scary experience for two reasons: 1) I almost lost a ton of data, 2) I got it all back without needing a password. I thought that data on the flash disk was secure, but I was soooo wrong. All 16Gb are as secure as what is on the MicroSD card. If someone stole my device and performed the same operation they would have had lots of embarrassing photos of me at a bacchelor party and wearing a Spedo (or less) on the beach. I guess this is something I need to keep in mind in the future. I don't need these photos popping up when I run for president.

HD2 Forgot my PIN

I have been relatively calm about the shortcomings of my HD2. I understand when purchasing anything even slightly touched by the delicate hand of Microsoft that you will have to tweak, fix and workaround - this is all part of the fun with the phone.
Today however the phone went one step too far. I awoke this morning to find my HD2 had yet again forgotten my PIN number, so on unlocking the screen I was informed that I had entered the incorrect PIN(!). I soft reset the device, removed the SIM card, let it stand for a few seconds then booted up again to no avail.
I have now entered the 'incorrect' PIN too many times, and so my device has deleted all information on it... losing all contacts, photos etc.
For a phone to get something so basic so wrong is unforgivable. Coupled with the issues with SMS (i.e. texts sitting in the outbox, and when it finally decides to send them, they go to the wrong people, taking an age to load conversations), I think HTC/Microsoft have a problem they need to address.

Sorry to hear of your problems, but by far the majority have not had any of the problems you have mentioned. Try a hard reset and remember to back up your device.

Mine has lost connection settings and 2 email accounts at the same time. Your problem is much worse of course. Instead of a finished phone i feel like part of an experiment at the moment, and HTC will finish the Rom whenever they can be bothered..

jimhaddon said:
I have been relatively calm about the shortcomings of my HD2. I understand when purchasing anything even slightly touched by the delicate hand of Microsoft that you will have to tweak, fix and workaround - this is all part of the fun with the phone.
Today however the phone went one step too far. I awoke this morning to find my HD2 had yet again forgotten my PIN number, so on unlocking the screen I was informed that I had entered the incorrect PIN(!). I soft reset the device, removed the SIM card, let it stand for a few seconds then booted up again to no avail.
I have now entered the 'incorrect' PIN too many times, and so my device has deleted all information on it... losing all contacts, photos etc.
For a phone to get something so basic so wrong is unforgivable. Coupled with the issues with SMS (i.e. texts sitting in the outbox, and when it finally decides to send them, they go to the wrong people, taking an age to load conversations), I think HTC/Microsoft have a problem they need to address.
Click to expand...
Click to collapse
I have had this incorrect PIN message also. sometimes when left over night and occasionally during the day.
So far a soft reset has solved it. Since having my HD2 I've had to reset it 1 - 2 times a day. Not very impressed at its lack of stability.
I have a SIM free unlocked UK HD2

Is this all happening on the stock rom or cooked roms?

band27 said:
Is this all happening on the stock rom or cooked roms?
Click to expand...
Click to collapse
stock rom i have the original 1.43 i think and i have had this problem, was begining to think i was the only one!

Also My HTC HD2 lost its password already twice
Hello, I can add to this threat that I also had an unexpected and incorrect ' wrong password' experience twice, where my password (8 digits, correctly entered) was suddenly not accepted anymore. Soft resets did not help and I had to restore previous backups loosing recently entered data. Very annoying and in my view not acceptable.
regards,
Danny Groeneveld
The Netherlands

Very annoyingly this has also happened to me. My phone ran out of battery last night, and when plugged back in a few minutes later, the device didn't recognise my four digit pin.
Is there some sort of generic pin it resets to?
Am now locked out for 30 minutes at a time, and very worried the next time I try and get it wrong all my data will be wiped.
Can I back up my contacts/data on to my PC despite the phone being locked? (Am at work right now so can't check for myself)
Great phone but this is unacceptable

2 Options:
1) don't lock your phones with a pin code
2) flash a cooked Rom as they have been more stable based on feedback that I have been reading.

band27 said:
2 Options:
1) don't lock your phones with a pin code
2) flash a cooked Rom as they have been more stable based on feedback that I have been reading.
Click to expand...
Click to collapse
The problem is I have to have my phone hooked up with my work email/calendar etc and for some reason it insists on a pin
Sorry but - what does "flash a cooked rom" mean?
Thanks
Sam

oh and soft resets haven't worked here either

sam8384 said:
The problem is I have to have my phone hooked up with my work email/calendar etc and for some reason it insists on a pin
Sorry but - what does "flash a cooked rom" mean?
Thanks
Sam
Click to expand...
Click to collapse
How to flash a cooked ROM:
Step 1:
Read the first page <<HERE>>..
Step 2:
Then select a cooked Rom From <<HERE>> in the list where it says [ROM]. Read <<THIS>> for more guidance. But it's not necessary to read it because if you go BACK TO STEP 1 there is also a video that shows you what to do with the ROM FILE after you have downloaded it. REREAD STEP 1 when you have everything in place as it's that simple. Make sure your read the WHOLE PAGE OF STEP 1 before you begin and even during the process there is TROUBLE SHOOTING DETAILS THAT ARE IMPORTANT.

thanks band27
I've had to hard reset and because I couldnt connect my phone because it was locked I'm not been able to back up some bits.
Reading elsewhere it appears like a WM 6.5 problem. absolutely pathetic, but why htc hasnt sorted it as well is quite a disgrace.
i've decided not to get my work emails back on my device so i don't need a pin, its my own mobile anyway so they can take a walk!

password dissapear
hi.
i have had some experience of passwords dissapearing so each time i use one of any of my 3 email accounts on the hd2 it requred me to re-enter my password.
the same thing logging into latitude on google maps
i figured out i can repeat the fault every time by installing swipe keyboard, or un-installing it !!
dont even know if this is the real reason it happens but it works ( or fails ) each time and i tried it on a few different roms now !
=====PEACE=====

i have the same problem and i have been tring to unlock phone after restart and it keep saying incorrect pin and im locked out.

Not recognizing my pin (again)
I bought the HTC HD2 end of january. Nice phone. But after 1 week it didn't recognize my pin anymore. Fortunately the shop where I bought it, has a '14 days not happy with the phone get another one'-policy. So I gat another HTC HD2. Had to install everything again and lost everything I had stored on the other phone. But the new phone worked !
Till yesterday evening. Again the HTC HD2 didn't recognize my pin
I tried to install the ROM-update. But that doesn't work, because you have to unlock the phone for that (otherwise there's no connection between my phone and my computer). Also tried the hard reset. Nothing works.
I hope someone has a solution for me. Cause I'm really getting tired of this.

i don't know, i unlock my sim pin since my first phone, my e-mail accounts are working fine, i don't have any of these problems so far, i bought mine january

This has happened to me a few times where a soft reset worked and once where it didn't (lost all data). Each time it was first thing in the morning and my alarm didn't work. That was on 1.48, since going 1.66 I haven't had either problem occur and it's been almost a month.
J

Which PIN is this? The phone lock or the SIM PIN?
If it's the phone lock, can it be disabled by de-selecting it. This would be a horrible thing to happen if it couldn't be disabled.

i had a big problem with my HD2, I was in the bath and I dropped it of course it got wet but now that blasted crappy stock htc software thingy won't even switch on.....
Next time i'll flash a cooked rom.

hd2 froze at emergency calls only screen

my brother has a tmous hd2 with updated 3.14 rom...was working well...today he set up microsoft outlook exchange sync and it did work, sync'ed few mails over wifi......... but then it froze at the "emergency calls only dial-pad screen"...he cannot make any calls, neither is any of the hard keys working...removing battery or soft resetting doesnot make any difference............funnily, he can recieve and answer calls..any one got any clue?,....is hard reset only the way out??
ps:tried different sim, still the same

Hey man,
I take it you tried undoing the exchange setup (I guess you cant do that though beause its frozen) and booting without the sd card?
if that doesnt work it sounds like a hard reset.....

sorry conan.............it was just stupid of me, actually i got to see his device yesterday after he came back from his office,..........it was the phone pin lock screen and not the dialer screen that you get without the sim..
i got confused by what he told me (he is newb now) over the phone..............ms exchange client needs a password as per policy and this is what is used as pin lock!....i never used outlook/ exchange...so really couldnot get it over the phone...when i saw it, i just realised how stupid i was
sorry, sometimes it is just so simple...and i was thinking about sim pins pressed down/ faulty tmobile sd card/ hard reset

ive never used it either so i didnt think of that...
glad its not a serious problem

Help needed: Device not accepting the pass code

Hello Everybody;
I got a problem with my HTC HD Mini, after restarting the device due to crashing while receiving SMS, the unlock screen is NOT accepting my CORRECT passcode. After entering the numbers and tapping "UNLOCK" Nothing happens, not even an error message for something like that!
Again I AM ENTERING THE CORRECT PASS CODE and NOTHING happens when I tap unlock.
I NEED MY CONTACTS AND PHOTOS SINCE I DON'T HAVE A BACK UP... So I didn't try "HARD RESET".
Is there any way I can solve it? Is there any way I can recover my data?? Please HELP ME. THANKS...
P.S: Running Windows Mobile 6.5

If you didn't use encryption on your SD card you can just put your microSD in a card reader and backup your files. And if you stored your contacts on your sim card, you can put your sim card in another phone and copy them through that other phone. So, only the data and contacts that are stored on your phone memory are not accessible.

sina149 said:
Hello Everybody;
I got a problem with my HTC HD Mini, after restarting the device due to crashing while receiving SMS, the unlock screen is NOT accepting my CORRECT passcode. After entering the numbers and tapping "UNLOCK" Nothing happens, not even an error message for something like that!
Again I AM ENTERING THE CORRECT PASS CODE and NOTHING happens when I tap unlock.
I NEED MY CONTACTS AND PHOTOS SINCE I DON'T HAVE A BACK UP... So I didn't try "HARD RESET".
Is there any way I can solve it? Is there any way I can recover my data?? Please HELP ME. THANKS...
P.S: Running Windows Mobile 6.5
Click to expand...
Click to collapse
What happens When you put the phone via USB to the PC?
normally appear how I want to connect the phone as a HDD, Activesync, internet modem?
in this way I do not have to unlock the phone I can sync all, (contacts and photos) (Active Sync) ?

Sync requires unlocking too
First of all, There is no Micro SD Card installed so I need to back up phone memory files...
I didn't try with windows 7 as that is using different software for syncing the phone, but in Win XP, when I try with Microsoft Active Sync, it says that the phone should be unlocked before it can be synced!!!

If you have the opportunity try with windows 7, I think that'll solve the problem of synchronization. ( I use windows 7 to sync - without to must unlock the screan of phone.) After sync you can do hard reset and look for errors due to screen lock...
good luck!

15MA1L said:
If you have the opportunity try with windows 7, I think that'll solve the problem of synchronization. ( I use windows 7 to sync - without to must unlock the screan of phone.) After sync you can do hard reset and look for errors due to screen lock...
good luck!
Click to expand...
Click to collapse
Also tried with Win 7 and Mobile Device Center; NOT WORKING... a Dialog Box asks to unlock the phone first and then try to Sync...
Isn't there any other way to access PHONE DATA without actually Syncing it?? Like iPhone Browser for iPhone???

As far as I know, no. these things (Phone Browser) have two components, one must also be installed on the phone ...
http://www.mymobiler.com/
EDIT
Surely there's always a way ask HTC Customer Service

15MA1L said:
As far as I know, no. these things (Phone Browser) have two components, one must also be installed on the phone ...
EDIT
Surely there's always a way ask HTC Customer Service
Click to expand...
Click to collapse
Well, I've asked the customer service already! they offered me HARD RESET. no more choices... (

Hm, sad... I think you are out of options else than trying all password combinations . But I think its better to accept your loss and next time backup your files and contacts. This reminds me of doing a phone backup myself.
Good luck!

Well, the device is NOT even telling me INCORRECT PASSWORD! it's like the button in never tapped!!!!
IF ANYBODY HAS SOMETHING FOR ME TO TRY, PLEASE HELP ME!

sina149 said:
Well, the device is NOT even telling me INCORRECT PASSWORD! it's like the button in never tapped!!!!
IF ANYBODY HAS SOMETHING FOR ME TO TRY, PLEASE HELP ME!
Click to expand...
Click to collapse
What version of rom uses (which country) and your phone company?

sina149 said:
Well, the device is NOT even telling me INCORRECT PASSWORD! it's like the button in never tapped!!!!
IF ANYBODY HAS SOMETHING FOR ME TO TRY, PLEASE HELP ME!
Click to expand...
Click to collapse
I suspect it's a hardware problem then(the digitizer in your case)
if nothing happens when u tap the screen i'm pretty sure this is the problem
go to a service,dunno what else to say

tzacapaca said:
I suspect it's a hardware problem then(the digitizer in your case)
if nothing happens when u tap the screen i'm pretty sure this is the problem
go to a service,dunno what else to say
Click to expand...
Click to collapse
Even i have the same problem .. i dont mind loosing my data .. how to Hard reset??? Nothing works no even connecting to pc via windows mobile ... please help

Screen broken, need help wiping.

Hey guys/gals,
Dropped my phone yesterday and now the screen is completely gone. I was able to back everything up. I had planned on wiping it this morning, but apparently it had some mad LCD bleed and I can't see anything any more.
I had Vysor running yesterday (control your phone from Chrome browser), but now it seems to not be working (I didn't change any settings). I had USB debugging enabled...at least I thought.
I suppose I could just put it into Download Mode/Recovery, I come from 4 years of Samsung devices, so I was using Odin before.
Any chance someone could throw up some screen shots for any screens I'd have to interact with...driving blind.
Thanks
P.S. I did do an "erase" from Android Device Manager. It does say that I would see the Android Welcome Screen next time I turn the device on...haha, except I won't either way

I suppose I'll know if it is erased if the fingerprint reader stops giving me haptic feedback and turning on the device (can see a slight image on the bottom right).

Just boot into download mode, then use ADB to flash the factory image. It will tell you if it works or not.

Thanks Geoff, got that done.

MeetFace said:
Thanks Geoff, got that done.
Click to expand...
Click to collapse
what are u doing to get ur screen fixed?

My work will fix the screen for $170

Have the replacement plan, $80 for a brand new phone. Typing from it
Sent from my Nexus 6P using Tapatalk

Hey sorry for the necro but cant seem to get any help on this. If you cant see ANYTHING on the screen, how do you know what mode you are in after you boot to recovery? It seems the default options are always different so how do you ensure you are at the right option to use ADB or anything else? I need to make 100% sure the phone is wiped before I sell it.

Dathaeus said:
Hey sorry for the necro but cant seem to get any help on this. If you cant see ANYTHING on the screen, how do you know what mode you are in after you boot to recovery? It seems the default options are always different so how do you ensure you are at the right option to use ADB or anything else? I need to make 100% sure the phone is wiped before I sell it.
Click to expand...
Click to collapse
just use android device manager and wipe it but you will probably need to tell buyer your account and password after they fix it to get in it then change your password again https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwiwzPL1-tjXAhVDPN8KHab3CCAQFggoMAA&url=https%3A%2F%2Fwww.google.com%2Fandroid%2Ffind&usg=AOvVaw18MrvVnXQpTGzGjml46v_F

billycar11 said:
just use android device manager and wipe it but you will probably need to tell buyer your account and password after they fix it to get in it then change your password again https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwiwzPL1-tjXAhVDPN8KHab3CCAQFggoMAA&url=https%3A%2F%2Fwww.google.com%2Fandroid%2Ffind&usg=AOvVaw18MrvVnXQpTGzGjml46v_F
Click to expand...
Click to collapse
I been trying ADM and it is not detecting my phone... I am pretty sure I am logged into my phone but again its hard to be 100% sure. Doesnt your phone have to be on and logged in for this to work? Or does your old sim card have to be in for it to work? I already put my sim card into the new phone, but dont wanna screw up my account or "new" phone by messing around with the sim. I've read somewhere else that it worked without it.

Dathaeus said:
I been trying ADM and it is not detecting my phone... I am pretty sure I am logged into my phone but again its hard to be 100% sure. Doesnt your phone have to be on and logged in for this to work? Or does your old sim card have to be in for it to work? I already put my sim card into the new phone, but dont wanna screw up my account or "new" phone by messing around with the sim. I've read somewhere else that it worked without it.
Click to expand...
Click to collapse
No the phone does not need to be on just still connected to your account and the next time it turns on it will wipe it self and ask for the Google account to unlock it it will be in factory
Reset protect mode
If it's not showing up under your account its not on that account unused phone stay there for like 6 months to a year before disappearing

billycar11 said:
No the phone does not need to be on just still connected to your account and the next time it turns on it will wipe it self and ask for the Google account to unlock it it will be in factory
Reset protect mode
If it's not showing up under your account its not on that account unused phone stay there for like 6 months to a year before disappearing
Click to expand...
Click to collapse
Ok I think we are missing some info here....
I already got a new 6P and put my SIM card in that
In the Google options to wipe it shows the phone in 2 different names, I think one is my very old Samsung S4, but the 6P
When I clock on the old 6P, it tries to find it but results "Can't Reach Device"
When I click on ERASE it results in:
"ERASE Your device has been erased If your device is offline, erasing will begin when it next comes online. You'll need to sign in to your Google Account to use the device again."
Now that sounds great, but since I cannot see anything, how do I know whats going on as far as if it did it, will it be safe for me to sell this phone now, etc, etc.... I cannot login to a phone I cant see or check out whats going on on it.
I hope this makes sense... maybe I am sounding paranoid but I am sure you know how it is if you have any valuable or personal data in your phone and are selling it.
Thanks so much.

Dathaeus said:
Ok I think we are missing some info here....
I already got a new 6P and put my SIM card in that
In the Google options to wipe it shows the phone in 2 different names, I think one is my very old Samsung S4, but the 6P
When I clock on the old 6P, it tries to find it but results "Can't Reach Device"
When I click on ERASE it results in:
"ERASE Your device has been erased If your device is offline, erasing will begin when it next comes online. You'll need to sign in to your Google Account to use the device again."
Now that sounds great, but since I cannot see anything, how do I know whats going on as far as if it did it, will it be safe for me to sell this phone now, etc, etc.... I cannot login to a phone I cant see or check out whats going on on it.
I hope this makes sense... maybe I am sounding paranoid but I am sure you know how it is if you have any valuable or personal data in your phone and are selling it.
Thanks so much.
Click to expand...
Click to collapse
It is as Google says next time it connects to the internet it will wipe it self