Database Users

Quick warranty question

I have a MT4G here that has a bad eMMC chip. It will not boot or load any firmware but I can get to the hboot and recovery menu. I am not the original owner. Will HTC still warranty it? How would I go about getting a warranty replacement directly from HTC? Im sure somebody out there has done or tried this before.

Don't get the warranty from htc. Get it from t-mobile. It will make your life much easier
Sent from my HTC Glacier using XDA App

Will T-Mobile warranty it even though I am not the original owner and I didnt get it from the T-Mobile store? Its a phone I bought off of ebay. Also last time I tried to warranty a MT4G through them (about 4 days ago) they said they were out of stock and tried to give me a Galaxy S 3G.

I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL

clarknick27 said:
I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL
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That is why I am asking. The warranty info says it does not transfer from customer to customer but I know some people on this forum have gotten ebay or craigslist phones warrantied. I just wanna know how they did it.

Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.

I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.

XPLANE9 said:
Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.
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I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?

kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
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If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?

Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
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I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.

Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
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Click to collapse
Well.. there's no way to have the original Hboot and be rooted. it will say S-OFF. Yes, you can still have the original 0.86 hboot or whatever - but it will still say s off.

kanman said:
I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.
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Click to collapse
I am in the exact same situation. If anyone has any guidance, please post

silentsnow31802 said:
I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?
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Click to collapse
I believe that T-Mobile only checks the order number when it processes replacements. Then again, I am prepaid so I have to send in the faulty device first before I receive the replacement so I am not entirely sure. But I know that my secondhand HD7 (bought on a contract by the original owner) was replaced by T-Mobile without any issues.

Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!

silentsnow31802 said:
Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!
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Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...

kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
Click to expand...
Click to collapse
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.

I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.

gamershadow said:
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.
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Can you detail how you did this? For example, did you "send it in" to HTC or T-Mobile?

Paul22000 said:
Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...
Click to expand...
Click to collapse
Yup tired this and get a Fail-PU. Phone is truly dead :-(
Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
Click to expand...
Click to collapse
I think there is one floating around somewhere. It doesnt help when the eMMC chip stops working properly though.

Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
Click to expand...
Click to collapse
I can try to put one together. I've made a few in my time (coughsignaturecough )
As soon as I figure out how to finally get my phone working without crashing/cache errors

After 100+ days SE replaced my X10 by... an ARC!!!

My "old" X10 presented some weird issues with 720p recording and GPS navigation, both rebooting the phone after a few minutes plus the device getting very hot.
At first I thought it was because of some custom ROMs and custom kernels with OC, but I reached the conclusion it was a hardware issue since I flashed back the stock ROM and the issues continued.
Anyways.... today they called me and gave me a brand new arc!!!
I'm kind excited but in the mean time I bought an Atrix and I think I'll sell the arc but not without play with it for a while

That's fairly lucky. I used to work in SE contact centre(in the days of the K750) in the UK and we had to push like crazy to get customers new handsets let alone an upgrade!

Yeah, it wasn't easy at all. I had to submit it 3x and wait more than 30 days each. Was happy if they gave me a new X10. I was almost giving up and suing them according to the BR laws then today I received the unexpected call

FabricioGS said:
Yeah, it wasn't easy at all. I had to submit it 3x and wait more than 30 days each. Was happy if they gave me a new X10. I was almost giving up and suing them according to the BR laws then today I received the unexpected call
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Hi, I'm from BR too, I've been having same issue, random reboots with gps or watch videos. Phone get very heat and reboot. My warranty go to end of august and I'm thinking to do just like you.
Thanks for the tip!
Edit: did you send your phone with root? Did you have original firmware or send with generic stock firmware? Could you Give me yours steps please?
Sent from my X10i using XDA App

Same to me but thay gave me a new x10 :-D
Sent from my X10i using XDA App

@michaeljordam
Hint: If your phone got sent to SE factory like mine did, call there and ask for a new one. Insist and be patient, that's the key

how much are you asking for the arc

FabricioGS said:
@michaeljordam
Hint: If your phone got sent to SE factory like mine did, call there and ask for a new one. Insist and be patient, that's the key
Click to expand...
Click to collapse
Ok, but...
did you send your phone with root? Did you have original firmware or send with generic stock firmware? Could you Give me yours steps please?
Sent from my X10i using XDA App

michaeljordam said:
Ok, but...
did you send your phone with root? Did you have original firmware or send with generic stock firmware? Could you Give me yours steps please?
Sent from my X10i using XDA App
Click to expand...
Click to collapse
Sent with stock original firmware, always. I don't think root is an issue, but custom roms are.
Actually once I forgot to switch back from a custom ROM and the guys on Technical Assistance were really nice and informally refused without registering anything about it. I went home, reflashed original firmware and sent it back like it never happened
More than one person told me that SE had a lot of problematic X10s and if you insist on replace the device, they will probably will give you something new too.

ill buy the arc.

FabricioGS said:
Sent with stock original firmware, always. I don't think root is an issue, but custom roms are.
Actually once I forgot to switch back from a custom ROM and the guys on Technical Assistance were really nice and informally refused without registering anything about it. I went home, reflashed original firmware and sent it back like it never happened
More than one person told me that SE had a lot of problematic X10s and if you insist on replace the device, they will probably will give you something new too.
Click to expand...
Click to collapse
Root or modified firmware will void the warranty and they can see if it's been done really easy in EMMA now.
EMMA will show that modified software has been detected and tell the operator to deal with it as OUT-OF-WARRANTY.
So if you're still under warranty flash it back to stock before you send it in.

So, I just need to destroy my X10 so I can send it back

lucky man
Thats pretty sweet, ive had to return phones to SE before (or an "authorised repairer" in my country, which is 600km's away, at my cost(?!?!)) and all i ever get is the same phone back with the particular part replaced. (which in one case failed again just AFTER the original warranty and repair warranty ran out)
Must be an X10 problem they cant just "fix" for you.
I would drop the atrix and keep the arc, the screen on the atrix is just a bit dodge for my liking, otherwise a great phone with some great standout features, but i'll bet the bravia powered display on that arc is brilliant!

All of you are unlucky lol, maybe it's an error on motherboard. My phone run very smooth, watch 720p, HD game but no rebooting lol

My power button no longer works...

Today, during the day I tried to unlock my phone but the screen didn't come on. I kept trying and nothing. I pop out the battery and put it back in and the phone automatically turns on (it did this every time i took out the battery and inserted it back in). I can use it just fine but i can't lock it either. Only way I can get it to lock is wait for the screen to timeout and i can only unlock it by awaking it through the charger or USB. I decided to go into recovery and the power button does not work in there as well. I'm currently running a rooted Evo with the Kinged Shooter ROM. I also have insurance. Can the power button just be busted or stuck or can this be related to software? Any suggestions as to what I can do other than taking it to a Sprint store?

Deadbolt said:
Today, during the day I tried to unlock my phone but the screen didn't come on. I kept trying and nothing. I pop out the battery and put it back in and the phone automatically turns on (it did this every time i took out the battery and inserted it back in). I can use it just fine but i can't lock it either. Only way I can get it to lock is wait for the screen to timeout and i can only unlock it by awaking it through the charger or USB. I decided to go into recovery and the power button does not work in there as well. I'm currently running a rooted Evo with the Kinged Shooter ROM. I also have insurance. Can the power button just be busted or stuck or can this be related to software? Any suggestions as to what I can do other than taking it to a Sprint store?
Click to expand...
Click to collapse
Seems like its hardware, cyanogenmod has options to unlock with volume keys, also another to lock within the notification power Widgets. If you want to unroot drop the stock.img on your sdcard and apply the latest update unrooting your phone.
Sent from my PC36100 using XDA Premium App

Deadbolt said:
Any suggestions as to what I can do other than taking it to a Sprint store?
Click to expand...
Click to collapse
Go back in time and grab a version of your phone without the button issue. Don't worry about paradoxes because you'll just be creating an alternate timeline.
Don't understand the aversion to taking it to Sprint. Their repair people are nice, I promise.
Sent from my Nexus S 4G using Tapatalk

lithid-cm said:
Seems like its hardware, cyanogenmod has options to unlock with volume keys, also another to lock within the notification power Widgets. If you want to unroot drop the stock.img on your sdcard and apply the latest update unrooting your phone.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the response back. I would need to do this through recovery if I decided to unroot? If so, I can't select anything in recovery because the power button doesn't work in recovery at all either.

MaxCarnage said:
Don't understand the aversion to taking it to Sprint. Their repair people are nice, I promise.
Sent from my Nexus S 4G using Tapatalk
Click to expand...
Click to collapse
I'd be glad to take it to Sprint to repair. I just want to see if I can get it repaired without having to pay some deductible. I believe my 1 year warranty is still good.

Deadbolt said:
Thanks for the response back. I would need to do this through recovery if I decided to unroot? If so, I can't select anything in recovery because the power button doesn't work in recovery at all either.
Click to expand...
Click to collapse
No he means get the stock rom in pc36img.zip format and place it on the root of your sdcard. Then pull your batteru and hold vol down as it powers on. Then the bootloader will read the file and ask you if you want to apply the update. At that point you will use volume up to accept it will flash a stock rom back onto your phone. This is the unrooting process no recovery access is needed to perform this
Sent from my PC36100 using Tapatalk

Khilbron said:
No he means get the stock rom in pc36img.zip format and place it on the root of your sdcard. Then pull your batteru and hold vol down as it powers on. Then the bootloader will read the file and ask you if you want to apply the update. At that point you will use volume up to accept it will flash a stock rom back onto your phone. This is the unrooting process no recovery access is needed to perform this
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Oh ok, does that work regardless of the way you rooted it?

Deadbolt said:
Oh ok, does that work regardless of the way you rooted it?
Click to expand...
Click to collapse
It will only work if you were rooted prior to revolutionary. If you used revolutionary then you will need to find the thread where the guy modified the hboot to s-on his phone. I would link it but I'm on my phone. I will link it tomorrow if you haven't found it by then.
Sent from my PC36100 using Tapatalk

If you just want a workaround, I believe tap tap app might work for you. You can set the proximity sensor to turn the phone off/on.

Khilbron said:
It will only work if you were rooted prior to revolutionary. If you used revolutionary then you will need to find the thread where the guy modified the hboot to s-on his phone. I would link it but I'm on my phone. I will link it tomorrow if you haven't found it by then.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I believe I used unrevoked one click root to root my phone so i'm thinking I can unroot it. When I unroot it, does the Splash screen go back to the white splash screen? I'm asking because I currently have a black splash screen and no matter what ROM i've ever flashed, it has not changed back to the white one.
I do have a few questions for you or for anyone else regarding repairs and replacements, if I have TEP the $8/month insurance, does that also cover repairs free of charge? I saw that their is repair insurance for $4 and loss and damage insurance for $5, I don't believe these options were available to me at time of purchase unless my $8 insurance covers both. Would I have to unroot for the repair or for a replacement if I am paying for insurance? I'm just thinking well if i'm paying for insurance and not using my warranty, rooted or unrooted should be fine, someone correct me if I am wrong. I know that undoubtedly I will have to take my phone to a Sprint store to have this issue fixed or replaced if I want to continue flashing ROMs. I'd just like to be prepared for when I do take it to Sprint.
KB112 said:
If you just want a workaround, I believe tap tap app might work for you. You can set the proximity sensor to turn the phone off/on.
Click to expand...
Click to collapse
Thanks for the recommendation, i'm currently using a similar app by using the volume rocker to unlock the phone.

Deadbolt said:
I'd be glad to take it to Sprint to repair. I just want to see if I can get it repaired without having to pay some deductible. I believe my 1 year warranty is still good.
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Click to collapse
If you have insurance, a repair that doesn't require replacement of any internal circuitry is free IIRC. At most it's like $35 bucks. From personal experience, I brought my EVO into repair centers twice; the first time they replaced my screen for free, the second they gave me a replacement battery cover and didn't even ask for my phone number.
The guys at my local repair center are pretty kick ass. Actually almost everyone at their stores except one that I've been into in San Antonio are pretty cool. The sales guy who got me to switch to Sprint in the first place offered to give me his email address so he could share tips on Android since I was a new convert at the time.

Yea you will be ok. The repair guys will take care of you and if they are cool like the ones by me I let them know I am rooted and they dont put me through the ringer. Just unroot it or if you can just take an OTA update if it allows you too and that will take care of unrooting it for you

My launch Evo power button is starting to crap out as well. It works for a stretch then doesn't respond, and its kinda recessed into the body of the phone. I'm trying to hold it together until the GSII comes, and I'm using the app No Lock as a work around. So Sprint please hurry with the release, thanks.

So i'm looking at different threads to unroot and i've been reading that i need to run the s-on tool (which I can't because I can't select it in recovery) from unrevoked and then run the RUU. Some say to just run the RUU. Which one is it? Also, I would like to unroot to a stock rom where I can still use the unrevoked one click root and not revolutionary if possible.

The manager at the local Sprint store here says they are allowed to repair rooted phones as long as it's not software related. So with it being a repair for the power button, you should be fine.
Have you gone to the store yet to see what they can do for you? You're acting like they are going to call the police on you if you bring a rooted phone in there. They are not in the clouds of what can be done with Android.
Typed on my CyanoSavaged SuperEvo.

I've been having the same issue on and off for a few months. Sometimes the power button will not work at all, other times it will, and sometimes it will only work if you press it VERY lightly, if you try to press it normally it will take it as if you were holding it down and the reboot menu pops up. When it decides it really wants to act up it drives me crazy. I'd have to set my screen to never turn off.
I was hoping I could just keep from throwing my Evo into a wall until the GSII comes to Sprint, but then I found out that the upgrade is off full retail price and not a 2-year contract price, even though they make you sign another 2-year. And I'm not about to pay $500 for a phone.
So if it keeps doing this I guess I'll just take it in to get serviced, I really don't think they will care if it's rooted as long as it's a hardware issue.

[Q] Nexus 7 warranty problem

Hi all, I need some help from you guys.
I read all about voiding warranty if I root my device but something happened to my nexus that I find too akward.
A couple weeks ago, I sent my Nexus to repair due to faulty gps.
It would not recieve any signal. I installed many different ROMs, wiped it, tryed factory image from Google themselves without any success. So I decided to send my Nexus to warranty. Before sending it in I installed the factory image once again and relocked the bootloader.
As I bought my device froma reseller (FNAC) I did not send it directly to ASUS. I went to FNAC instead.
The problem is that today I recieved a SMS from FNAC saying that the brand (ASUS) did not accept my device under warranty.
I am wondering what could possibly go wrong. I am a bit worried about all this as I am 100% sure I took all the precautions to unroot my device. I know it had a factory image from Google and the only thing I am not sure is if I relocked the bootloader.
Tomorrow I will go to FNAC to know what they have to say.
My question is, can they refuse to repair my device only because the bootloader is unlocked? I was not bricked, only the gps did not work.
Sorry for the big text, thanks in advance

Yep they can completely refuse to repair it if the bootloader is unlocked.

To begin with, you need to find out what reason Asus gave.
Any number of things are possible - for all you know, your device got dropped/damaged after it left your hands, but before it arrived at Asus. Or any of a number of other reasons.
But it would be interesting for you to follow up your OP with an account of your experience.

Try installing this
If it's not hard-bricked then try going through Clockwork Recovery (For 4.2.2)
Then download Google Apps from this webpage goo.im/gapps/gapps-jb-20130301-signed.zip
Then the GPS will work and other Google Apps just fine, and if you want you can start fresh from stock then root it again then put in the ROM (CyanogenMod 10.1 RC2 is the best one) or which ever one you want to use then install Google Apps (gapps) through Clockwork by choosing 'Add Zip' then adding the zip in the downloads folder or your nexus 7. There is though a RC3 and RC4 but I prefer RC2 get.cm/?device=grouper&type=RC

Tomorrow I'll post more info of whats going on.
Thanks for replies.
YoyoscratchMC did not understand your post..

In the guarantee card is a point where it says that unlocked devices have no longer guarantee.
Sent from my Nexus 7 using xda app-developers app

Ok guys so it had nothing to do with software.
I did setup my tablet nicely so ASUS could not complain about unlocking anything.
So the reason they refused to repair my tablet under warranty is a small scratch that cant even be called dent. It has about 1mm diameter and is more a lack of paint than a dent. The small scratch is right next to two connector (see images below) and ASUS repair team said that one connector was not there. They classified it as my fault for damaging the device.
I cannot believe that a small scratch can cause that damage. My opinion is that the connector was badly installed or was not even there at the beggining since I never tested the gps when I bought the device.
Plus the repair cost would be more than 200€, almost the price of a new Nexus. They want to replace the motherboard!
I will post the pictures that ASUS took from my device as soon as I can.
Btw, any1 knows what those connectors do?
Thanks

naoentrar said:
Btw, any1 knows what those connectors do?
Thanks
Click to expand...
Click to collapse
Those are the GPS antenna pins.

I sent my nexus 7 in because I erased the boot loader (I'm a dumb***) and they upgraded me from an 8gb to 16gb and my nexus was all banged and beat up odd they wouldn't fix yours
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2

I could not believe when they told me that they refused to repair due to a small scratch... Anyway I refused to pay for the repair budget and made a complaint to oficial authorities. I will be able to use my nexus as is while they process the complaint.
Oh and they want to replace the whole board just because it is missing 1 pin from the gps connector. Is that normal?
Thankyou all.

just sent mine with screen flicker on white/minor screen lift.. flashed stock and relocked so hope they honor my warranty...
new ones screen including touch is much better... also nice to get a fresh battery
Sent from my Nexus 7

nolook said:
just sent mine with screen flicker on white/minor screen lift.. flashed stock and relocked so hope they honor my warranty...
new ones screen including touch is much better... also nice to get a fresh battery
Sent from my Nexus 7
Click to expand...
Click to collapse
Hope they dont screw you like they did to me mate. GL

naoentrar said:
Hope they dont screw you like they did to me mate. GL
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Click to collapse
ya hopefully mine was bought from google play so maybe the warranty is different from the non google play ones...

Doubt it mate. It always comes down to repair companies that ASUS hires.
In my country there are many complaints with the repair service of ASUS. The company that repairs the products here for ASUS is awful. Maybe in your country it's better.

[Q] Restore Broken Phone

Alright then!
The other day I dropped my phone, from rather high place, and completely ruined the phone screen. Only the top quater is visible (still touch responsive) but is very pixellated and not all that quater is working.
Anyhow, I've got insurance (thank god), and just processed the claim.
Now I know that insurance doesn't care if it's rooted or not. I'm from Australia, the phone carrier is Virgin mobile and the insurance company is "Risk Insure".
Anyhow, I have put GPE on the phone as it's better than Bloatwiz, with custom kernel/recovery.
What I would like to know, is, how do I get it back to stock? Odin? I don't want to completely ruin the phone (brick it) and risk having the claim denied.
Or, if you have knowledge in phone insurance, is it really worth it? As in, do they care if it's rooted or not? I know it's different from warranty, but still...
Thanks very much!

Hmm..really..no one?
I want to send my phone away, just want to know if I needed to bring it back to stock, and if so, how would I do it. Nothing illegal/fraudulent.

Find the stock firmware for your device and flash through odin. Maybe the insurance company doesn't care about your root status or the rom u installed but you better be avoiding the risks. Most probably they will just have the screen repaired and send it back, as it is what they did for me..

efato said:
Find the stock firmware for your device and flash through odin. Maybe the insurance company doesn't care about your root status or the rom u installed but you better be avoiding the risks. Most probably they will just have the screen repaired and send it back, as it is what they did for me..
Click to expand...
Click to collapse
Thanks for your reply.
I managed to find the stock release for my carrier and flashed through odin.
Hopefully I did it right, as it's rather hard to see without a functioning Screen.
I've now sent it off, so we'll see how it goes!

Just let us know the result.. Good luck