Did a search and checked all FAQ's but i cant seem to find anyone with the same problem as me.
Phone keeps telling me i have no network but im getting 2-4 bars of signal. I cant go on the internet, youtube, facebook ect... unless i turn wifi on.
Phone details:
Im rooted and sim unlocked.
Im up in Canada, on the FIDO network
In the mobile network settings, it says EDGE, but i should be getting 3G.
TMO Vibrant SGH-T959
firmware 2.1 -update 1
kernal 2.6.29
Service state says "in service" but mobile network state says "disconnected"
For some reason im on roaming even if im no where near the border.
I have set data roaming to ON to see if internet would work but it didnt.
This is my first android phone and im very new to all the menu's and settings! Any help is appreciated!
Thanks!
TMO Vibrant SGH-T959
Fido
This explains all.
only Wind mobile uses AWS(1700/2100) same as T-mobile.
Their 3G phones don't work with Rogers(Fido)/Bell/Telus.
Ah man no way!!!
So there is nothing i can do to make this work then?
boravr6 said:
Ah man no way!!!
So there is nothing i can do to make this work then?
Click to expand...
Click to collapse
Best thing you can do is to switch to wind.
Right now they are giving 150$ porting credit also
Make sure you also have a data package on your line, and change the APN to Fido's settings. You'll at least get the EDGE connection which is better than nothing.
Other option would be to sell the Vibrant and get a Captivate, which has Fido's 3G frequencies.
It should be possible for you to get 3G with FIDO since they use 1900 MHz and the Vibrant has a radio for that frequency
www . engadget.com/2010/08/22/confirmed-galaxy-s-unlock-codes-are-stored-in-your-phone-vibra/
http://forum.xda-developers.com/showthread.php?t=762068
Apparently the last two posters haven't been reading much on the forums lately?
Get to your APN settings first
Menu ---> Settings --> Wireless and Network --> Mobile Networks --> Access Point Names. You should see T-Mobile US.
Then hit the Menu button again and select New APN. Enter this info into the respective fields
APN1
Name: fido internet
APN: internet.fido.ca
Username: fido
Password: fido
APN Type: default
(all other fields blank)
Enter everything here, I cannot guarantee this will work, as I do not have AT&T service. But it's more than what you got now. Make sure you go back to that menu and select this APN is the one you want to use.
DO NOT delete the T-Mobile one, as you may need it at a later time.
Hope this helps
Also if you have trouble with MMS: Try these in the messaging settings.
APN2 (for MMS and such)
Name: fido mms
APN: mms.fido.ca
MMSC: http://mms.fido.ca
MMS Proxy: 205.151.011.013
APN Type: mms
(all other fields blank)
Will try all this as soon as i get home!
Thans for keeping my hope alive!!!!
Ill keep everyone posted on how i make out.
I was about to say... its a problem with APN settings, if you have internet service on your plan, then you should be able to go online at least with EDGE... its the same as getting an iphone for tmobile
dq13 said:
I was about to say... its a problem with APN settings, if you have internet service on your plan, then you should be able to go online at least with EDGE... its the same as getting an iphone for tmobile
Click to expand...
Click to collapse
you got it!
does the vibrant phone have the capacity to go 3G even if tmobile doesnt offer it?
All 4 SGS seem to have the exact same specs... So if ATT (captivate?) has 3g, the vibrant should be able to get it right?
tmobile does offer 3g, it is just on a different band than the one from ATT, but for what has been going around these past few days, some have been successful using 3g vibrant from tmobile on ATT since there is at least one band that matches, coverage is not as great as with an original att phone, but works. I haven't tried it myself since I don't have an ATT SIM to try it
Where can i find what bands are used? I would like to compare what my fido carrier uses compared to TMO and ATT for 3G network.
AT&T uses 850/1900 for 3G
T-Mobile uses 1700(AWS)/2100
I know wikipedia has the whole list of all the carriers but most Canadian providers use AT&T bands including Rodgers/Fido.
If I remember correctly only Wind uses TMobile bands
You sir.... are a god among men!!!
IT WORKED!!!
Now i need to track down ATT users to find out what they did to get onto the 3G !!!
ty so much 0c3rulez!!! /bow!
oc3rulz said:
Get to your APN settings first
Menu ---> Settings --> Wireless and Network --> Mobile Networks --> Access Point Names. You should see T-Mobile US.
Then hit the Menu button again and select New APN. Enter this info into the respective fields
APN1
Name: fido internet
APN: internet.fido.ca
Username: fido
Password: fido
APN Type: default
(all other fields blank)
Enter everything here, I cannot guarantee this will work, as I do not have AT&T service. But it's more than what you got now. Make sure you go back to that menu and select this APN is the one you want to use.
DO NOT delete the T-Mobile one, as you may need it at a later time.
Hope this helps
Also if you have trouble with MMS: Try these in the messaging settings.
APN2 (for MMS and such)
Name: fido mms
APN: mms.fido.ca
MMSC: http://mms.fido.ca
MMS Proxy: 205.151.011.013
APN Type: mms
(all other fields blank)
Click to expand...
Click to collapse
boravr6 said:
You sir.... are a god among men!!!
IT WORKED!!!
Now i need to track down ATT users to find out what they did to get onto the 3G !!!
ty so much 0c3rulez!!! /bow!
Click to expand...
Click to collapse
Not a problem at all, glad I could help.
Do you not have 3G on Fido?
*EDIT* I just checked Fido Bands. They are 850/1900 as well. So you are most likely in an area that uses 850(which the Vibrant doesnt have) like AT&T. If you travel around see if 3G pops up in other places.
Usually when im in the basement my iphone doesnt get 3g... but if i lay it flay on my desk and dont touch it... sometimes it will pick it up.
So i took my vibrant out for a drive yesterday just to see if i would pick up 3g and i didnt...... BUT...
Woke up this morning and found the 3g logo on with my phone being on my desk in the basement.... like my iphone!
Good sign! Today im taking the vibrant out as my "daily driver" for the first time (with my simless iphone in my pocket as backup lol)
Ill let you guys know my findings tonight.
I think you totally got it, but just to be clear for others reading this thread, your Vibrant will work some of the time on 3G and some of the time on Edge when using the Fido network.
The Vibrant receives 3 different 3G frequencies: 1700/1900/2100.
Fido uses 2 different 3G frequencies: 850/1900.
Some Fido areas have only 850, some have only 1900, and some have both. If you are in an area that has 1900, then your Vibrant will get 3G. Wind uses 1700/2100, so it better serves your Vibrant.
On the other hand, the Captivate will receive 3G in two different bands: 850/1900. This means that when used on Fido, it will always work in 3G (where available). If it were used on the Wind network, it would always operate on Edge.
Note that all of this requires setting the carrier-appropriate APN, which you have already done for Fido.
^^^
WOW .. that clarifies EVERYTHING! Thanks so much for posting that.
Which also explains why today i saw jumps from 3g to edge ect...
Thanks for the post!
Related
i unlocked the mt4g and i have at&t but i dont get any internet access, how can i get my internet to work on it?
try updating your apn to the att apn's... google can find it for you
you should at least have "E" or edge. you might have to contact at&t and ask them why their horrible service isn't reaching you haha no hard feelings
Try:
settings/wireless and networks/mobile networks/network mode to gsm only, also tick data roaming.
I don't think you will get att 3g or H. If that doesn't help, try the APN settings from att as mentioned above
I just checked the available networks and it lists att as one of them
Yeah but how would I go ahead and edit or add these apn when I cant even find it lol and data roaming would just make my bill be higher lol and I know att is one of the networks I can call and text I just dont get any internet not even E it stays blank
You can call att, google search, look in a att phone. I am a electrician and travel a lot roaming has been ticked on my phones for 3 years and not ONE charge has ever applied(tmobile) Has someone out there been charged? Not being wise just wondering.
Sent from my MyTouch 2g using XDA App
Here I googled it for you.....
Name: AT&T
APN: wap.cingular
Proxy: leave blank
Port: leave blank
Username:[email protected]
Password:CINGULAR1
Server: leave blank
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC:310
MNC:410 (note. this could also be 310, 41 or 15)
APN Type: leave blank
or look here..... http://androidcommunity.com/forums/f41/my-touch-is-asking-for-apn-settings-for-at-and-t-28322/
yeah i just got it i didnt know how to access the APN settings but i had to touch Acces Point Names lol but it stays on E for edge i had a iphone previous to this phone and i dont know why im getting edge when i was getting 3G. Also is there a way to stream videos from the internet on MT4G? Because i watch a lot of movies from iphonevids.tv (works also for all smart phones and on your laptop/pc) and my friend could stream it from his phone( EPIC 4G & Samsung galaxy s(TMOBILE)).
Your days of 3g went with the Iphone. The networks are not the same and the Mytouch 4g can't use att's 3g (there is a few forums about this too) and maybe not even 4g, correct me if I am wrong on that. I don't stream videos anymore due to the 5GB cap they put on my account and I never tried it on the Mytouch line.
Google is our friend and the search on this website can find you almost anything you need to know and you won't have to wait for a response or get one of the "not so nice guys" trashing you.
Mrdaviso said:
Your days of 3g went with the Iphone. The networks are not the same and the Mytouch 4g can't use att's 3g (there is a few forums about this too) and maybe not even 4g, correct me if I am wrong on that. I don't stream videos anymore due to the 5GB cap they put on my account and I never tried it on the Mytouch line.
Google is our friend and the search on this website can find you almost anything you need to know and you won't have to wait for a response or get one of the "not so nice guys" trashing you.
Click to expand...
Click to collapse
yeah i always search but sometimes i dont get what im looking for and what your telling me is that when att rolls out their hspa network in 2011 i wont be able to use it? and this is the last question i will ask is their a way to get the samsung galaxy s video player on the mytouch so i can stream videos from the internet instead of having to download.
Yep, your 3G days are gone on the Death Star network. ATT uses different spectrum and you will only get Edge. Poor choice if you ask me. JMHO.
I was playing around with the free tethering via using a new APN and totally forgot which one of the preloaded locked ones should be chosen if not using it. Is it:
AT&T US
wap.cingluar
or
AT&T US HSDPA
phone
thanks
dperls said:
I was playing around with the free tethering via using a new APN and totally forgot which one of the preloaded locked ones should be chosen if not using it. Is it:
AT&T US
wap.cingluar
or
AT&T US HSDPA
phone
thanks
Click to expand...
Click to collapse
AT&T US HSDPA out of the box on my phone.
Mine was set to at&t US out of the box, but I was doing a shared upgrade, so I was using my old sim. Anyone else want to chime in?
just set a new custom one that was posted here for unlimited data
clubtech said:
AT&T US HSDPA out of the box on my phone.
Click to expand...
Click to collapse
this is correct
Would someone mind posting their APN Settings for US HSDPA please? Almost all the settings are blank on mine except for name: AT&T US HSPDA, APN: phone, MCC:310, MMNC: 410, and APN Type: default,supl,agps,fota,dun
edgeicator said:
Would someone mind posting their APN Settings for US HSDPA please? Almost all the settings are blank on mine except for name: AT&T US HSPDA, APN: phone, MCC:310, MMNC: 410, and APN Type: default,supl,agps,fota,dun
Click to expand...
Click to collapse
Those are the same settings I have for mine....
edgeicator said:
Would someone mind posting their APN Settings for US HSDPA please? Almost all the settings are blank on mine except for name: AT&T US HSPDA, APN: phone, MCC:310, MMNC: 410, and APN Type: default,supl,agps,fota,dun
Click to expand...
Click to collapse
Mine is also mostly blank, is it because I used my old 3g sim, or maybe these settings only work if you pay for the tethering option?
When I choose AT&T US HSPDA I don't have internet access at all.
James62370 said:
Mine is also mostly blank, is it because I used my old 3g sim, or maybe these settings only work if you pay for the tethering option?
When I choose AT&T US HSPDA I don't have internet access at all.
Click to expand...
Click to collapse
I'm using that APN with the same settings and my 3G sim out of my 3GS with no issues. You may need to validate the data plan you have with AT&T. Since I was on the Enterprise iPhone Unlimited plan, they moved me to the Smartphone Data Unlimited 4G Plan with 200 SMS. Not sure what plan you're on, but maybe that has something to do with it.....
Hi All,
Justy recieved my unlocked Atrix 4G, My understanding is that these guys are meant to be next G compatible.
Set it all up, all is working fine, bar the next G network, I can make and recieve calls, access the net through WiFi but no net access through the carrier.
Tried everything, any help.
Thanks in advance
did you try and set the APN?
http://ausdroid.net/apns/
im using my atrix in australia too, but im on the virgin/optus network. i can get my internet data to work.
Thanks abe1990.
I whent through all this with my previous Desire, but for the life of me, cant remember where to access the info i need from.
Just rebooted the device, notsure why i didn't try earlier, all seems to be fine now.
Thanks
Yeh was just about to add - I'm using an Atrix on Telstra no worries. Seems you were just missing the APNs
You can use the Telstra configure page to ensure you get all the APN's correct.
http://configure.telstra.com.au/telstra/index.jsp
It will download the config file to your phone - no need to manually edit.
Hey guys,
little more interesting now. I tried to send an sms, and its telling me that you need to enter a valid number. Im guessing it has something to do with country settings of some soret howver not sure?
Thanks
so i have done the updates successfully, yet still the same message, i have notices when i input the number it appears like a US number, i.e 111-111-1111. not sure if this is the issue.
Thanks for that guys. I have done the auto set up through telstra and all seems to be working. The problem now is that when sending sms i must add +61 in front of all numbers otherwise it doesn't recognise and says invalid number. Is there a setting for this, a can't seem to find anything.
Unusual, im not having a problem. Maybe try downloading MoreLocale 2 off the market, it changes all your regional settings to Australia. Add EN AU to the app. It may help..
Hey, how is your data coverage on the go with telstra, I'm on virgin here and its good if your standing under a tower (five_six mb/s) but on a train line or anywhere else it barely manages to update facebook.
Sent from my MB860 using XDA Premium App
I'll have to give more local a go and keep you posted. As for Data coverage with Telstra, I have now been through all the networks and I find it by far the best. Carparks, lifts, city everywhere really, a little pricer but worth it.
Hey guys I just go my Atrix today, I can't seem to get my phone to connect on the Next G network. If I do it always come up with a error everytime I turn my phone on and off, it always ask me to try and select another carrier. Plus I don't get the Telstra Newtork on the notification bar its just blank. However if I hit cancel it will let me stay on the Next G network but when I call or recieve a call for Next G numbers it crashes my phone and forces it to reboot. Just wanted to know if anyone else is having this problem or is it just me.
The only way I have worked around this is using the 3Telstra network, which kinda sucks cause I need the the Next G coverage.
Any one having issues with the mobile hotspot. At first every time i went to use it would have to change the mobile APN auth type to get it to connect.
Now after upgrading to .57 i keep getting the u need to pay at&t to use this msg. Any thoughts
Im on telstra and have had the phone 3 weeks
Got mine last week from Bell Canada, and after setting the APN's, running so sweetly on Optus HSDPA.
Mine doesn't suffer from the random muffled voice issues the AT&T phones are experiencing. The Bell Canada phone doesn't loose any APN or carrier settings on reboot.
Theoretically with the 850Mhz band support it should work on Telstra NextG, but who knows. Sounds like AT&T are severely locking down their phones. Glad I got mine from Bell (and logo free)
Hey buddy. I'm on Telstra as well. Call them on 125880 and follow the prompts until you speak to someone. They will text you an update with all the settings. I literally just did that 5 minutes ago
Sent from my MB860 using XDA Premium App
cheetah2k, how is your phone working on optus?
Downloads don't work for me when im on 3g, only H and 3. (i'm on tpg)
I'm guessing the phone doesn't have support for it...
Where you guys get your unlock phone from? i m interested in getting one for use in SG
blenny- said:
cheetah2k, how is your phone working on optus?
Downloads don't work for me when im on 3g, only H and 3. (i'm on tpg)
I'm guessing the phone doesn't have support for it...
Click to expand...
Click to collapse
No doubt it depends on the area you're in, some areas will support 900Mhz only which the Atrix doesn't have.
On the south side of Brisbane, I've yet to have a situation where it drops out of H+ for data. What APN settings are you using?
dio, i bought my phone unlocked from negrielectronics so they sent me the code.
AusDroid suggested:
TPG Mobile – Internet
Name: TPG Internet
APN: internet
Proxy: 203.139.83.152
Port: 8070
Username:
Password:
Server:
MMSC:
MMS Proxy:
MMS Port:
MMS Protocol:
MCC: 505
MNC: 02
APN Type: default
That didn't work for me so all i did was create one, give it a name and save it. So my APN only has the default settings, i.e MCC: 505, MNC: 02.
I do drop from H quite often in Sydney city, I then have to wait until it finds H again. Maybe there is someway so it doesn't attempt to connect to 3g?
thks... will check out the site. btw is it a at&t branded phone?
I live in a very small town in West Virginia and the closest AT&T store is an hour away. I was wordering if anyone could give me an IMEI number that would help me get my new note up and running on the at&t network. It would save 2 hrs of driving.
Thanks
Kevin
IMEI number is the unique ID of your phone. Each phone has its own. Your IMEI is printed on the box and inside the phone behind battery. You don't need other ppl's IMEI because it is counter productive and doesn't help you get the phone activated. What you need is an AT&T SIM card, like the one you already have on your existing AT&T phone. Simply pull that SIM card out and put into your Note and you're done. You don't need to activate anything if you already have an active account with AT&T. When you first connect your phone to AT&T, they will know your phone's IMEI right away.
foxbat is correct if you already have an activated ATT SIM card. What you may need to set up is the APN to get the GNote up and running. If you do there are several thread on the APN's, or just ask for help.
This is the APN I am using: EDIT: This is for a 4G LTE SIM card that I also use in my Skyrocket. the 3G APN Is different as foxbat points out.
Name: HSPA+ (can name it whatever you want)
APN: phone
Proxy: leave blank
Port: leave blank
Username: leave blank
Password: leave blank
Server: leave blank
Mmsc: http://mmsc.mobile.att.net
Mms proxy: proxy.mobile.att.net
Mms port: 80
Mcc: 310
Mnc: 410
Authentication type: none
APN Type: internet + mms
planoman said:
APN: phone
Click to expand...
Click to collapse
Please note that Phone APN may not work for everyone. If you already have an AT&T 4G phone, Phone APN will work for you. If you only have a 3G phone, your data plan is not upgraded to 4G plan. And Phone APN won't work for you.
The best APN to use is the old 3G APN called WAP.Cingular. It won't affect your 4G speed, at least not yet, and don't require upgrade your data plan to 4G plan (which is just a phone call away).
foxbat121 said:
Please note that Phone APN may not work for everyone. If you already have an AT&T 4G phone, Phone APN will work for you. If you only have a 3G phone, your data plan is not upgraded to 4G plan. And Phone APN won't work for you.
The best APN to use is the old 3G APN called WAP.Cingular. It won't affect your 4G speed, at least not yet, and don't require upgrade your data plan to 4G plan (which is just a phone call away).
Click to expand...
Click to collapse
good call! I edited my post to include your info. Thanks.
Ok, I'm a little confused. I read the following link on how to get my unlocked note fully functional on AT&T and it stated to go to the AT&T store and get an IMEI number.
http://forum.xda-developers.com/showthread.php?t=1437805
So I don't need to do that, I need to activate my sim card and then set up the APN once the account is activated?
Thanks
wap.cingular should max out at 7.2mbps, phone should max at 21mbps
sliderking said:
Ok, I'm a little confused. I read the following link on how to get my unlocked note fully functional on AT&T and it stated to go to the AT&T store and get an IMEI number.
http://forum.xda-developers.com/showthread.php?t=1437805
So I don't need to do that, I need to activate my sim card and then set up the APN once the account is activated?
Thanks
Click to expand...
Click to collapse
Yes, I'm a little confused on this as well. I just posted a question in that thread, so hopefully, someone can clear things up for us. I have an iphone with at&t, so can I just put my sim card in the note with an adapter, and I should be good to go? I want to make sure I don't lose my grandfathered unlimited data.
JFizDaWiz said:
wap.cingular should max out at 7.2mbps, phone should max at 21mbps
Click to expand...
Click to collapse
You will be very lucky to get HSPA+ anywhere near 7.2mbps. On top of that there are plenty of ppl using wap.cingular reaching 9mbps speed in certain areas.
Ok, so I just got my N4 last night and so far I am very impressed with it, especially being my first android phone. However, the data speeds seem quite slow, can someone please help me out?
Using this APN I am connected to HSPA + on AT&T but am only getting around 1 Mbps both up and down. Does anyone know what could be causing me to have such slow speeds?
NoL1m1tZ said:
Ok, so I just got my N4 last night and so far I am very impressed with it, especially being my first android phone. However, the data speeds seem quite slow, can someone please help me out?
Using this APN I am connected to HSPA + on AT&T but am only getting around 1 Mbps both up and down. Does anyone know what could be causing me to have such slow speeds?
Click to expand...
Click to collapse
Are you using a Direct Connection with AT&T?
Or do you have a MVNO SIM or AT&T Prepaid SIM?
UberSlackr said:
Are you using a Direct Connection with AT&T?
Or do you have a MVNO SIM or AT&T Prepaid SIM?
Click to expand...
Click to collapse
I'm on an AT&T family plan with a sim card pulled from an iphone 5. (Not sure if I answered your question, im not on prepaid though)
I have the same issues. I signed up for at&t family shared 10gb for 3 lines a month ago. I have the GS3 and 2 iphone 5's. 2 weeks ago i bought the nexus 4 and the speeds are bad compared to LTE. I get 3-4 down and 1 up. I used the following APN settings. So far its the best one's that work.
http://forums.androiddoes.net/showt...to-get-good-AT-amp-T-HSPA-speeds-with-Nexus-4
the Nexus 4 works best on t-mobile in the US only because they support HSPA+ while at&t is HSPA and LTE.
AT&T is building up their LTE markets and not upgrading their current HSPA.
Are you referring to the pta one or the phone one? On the pta one I don't get a data connection.
-Bump
Ok you do not get any data with pta apn because your sim is not provisioned for LTE(even if LTE is on your plan). My daughter had an iphone 4s(we have a data share plan which includes LTE) and I switched her to my GS3. She also didn't get any data using the pta APN. I just called at&t and told them they needed to provision it for LTE because the LTE apn wasn't working. They put me on hold, provisioned the sim for LTE and had me reboot and then the PTA apn worked. It was the same deal for my mom when she went from a HSPA+ phone to a LTE phone. She got no data at first until I called and told them her old phone was HSPA+ and her new one was LTE. That's when I learned they have to reprovision it. Of course they wouldn't need to do this if you had originally had an LTE phone
graffixnyc said:
Ok you do not get any data with pta apn because your sim is not provisioned for LTE(even if LTE is on your plan). My daughter had an iphone 4s(we have a data share plan which includes LTE) and I switched her to my GS3. She also didn't get any data using the pta APN. I just called at&t and told them they needed to provision it for LTE because the LTE apn wasn't working. They put me on hold, provisioned the sim for LTE and had me reboot and then the PTA apn worked. It was the same deal for my mom when she went from a HSPA+ phone to a LTE phone. She got no data at first until I called and told them her old phone was HSPA+ and her new one was LTE. That's when I learned they have to reprovision it. Of course they wouldn't need to do this if you had originally had an LTE phone
Click to expand...
Click to collapse
That's the thing, my iphone 5 was lte.
Just an update, checked on the AT&T site and it says my account is provisioned for LTE yet the PTA apn does not work? Any help?
NoL1m1tZ said:
Just an update, checked on the AT&T site and it says my account is provisioned for LTE yet the PTA apn does not work? Any help?
Click to expand...
Click to collapse
Could it have to do with the Nexus 4 not supporting LTE, only HSPA+?
Could you post the APN settings you are currently using? (Make sure its the one with the blue dot across from it)
using this one
http://goo.gl/4Dbgj
NoL1m1tZ said:
using this one
http://goo.gl/4Dbgj
Click to expand...
Click to collapse
Do you mind testing a few things?
If so, Could you press the menu icon (bottom right corner) in the APNs settings, then select restore to default.
Then power off the device, Open APNs Settings again, and check to be sure the default APN (Should be the only one listed) is selected (Has the blue dot to the far right) then wait a few second, and power the device off and on again..
After devices is back on, check your internet, go to any webpage (other than a google one)
If still not working fast enough, go Back to APNs settings..
Add New, and try these settings...
APN: wap.cingular
User Name: [email protected] (Case Sensitive)
Password: CINGULAR1 (Case Sensitive)
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC: 310
MNC: 410
Auth Type: n/a
APN Type: internet + mms
Bearer: unspecified
Delete the First APN... enable the one you just created (press the radio button so that it turns blue)
then restart the phone.
Remember this phone does not support LTE service, so you may need to have your account provisioned to HSPA+ and not LTE.
Note: The can provision each line of service individually, just not sure if it can be done that way with the Data Share Plans (they did not have those when I worked there.)