just got the phone a few hours ago. all i did was charge and put some mp3 via usb on the phone and not the earpiece is now working. speaker phone and hands free work fine but the earpiece does not. i would like to know if anyone else had this problem and how you got it fix? thanks in advance
Yes! This happened to me within the first few hours that I had the phone when I got it last week. It actually seemed to happen in the middle of a call, I thought I pressed a mute button or something.. I posted a panicked question about it over on the pocketables forum, and never really had anyone respond or say it happened to them.
My phone is working now, though I don't know why the earpiece stopped working or what I did that actually fixed it. I had just installed a boatload of apps and I figured one of them might have mucked things up, so I first did a factory reset. I don't remember the exact steps, I believe I had the volume buttons down while powering on the device and it brought me to some boot options, one of them being the reset.
Unfortunately, that didn't work. I power cycled it a few times, reinserted the battery a few times, and reseated the sim card a time or two. Finally, after one of those bootups, it worked!
It has worked for me since, though now I am a little concerned about the reliability of the phone. I came from the iphone world, and while many may find Apple evil, I never really had problems with the phone functioning..
I would feel a million times better if someone had said "oh yeah, it happens, just do this, this, and that, and it should all work", but so far I haven't heard of anyone else who experienced this issue.
Aside from this -fairly major- issue, I LOVE my Streak!
I heard that someone else had this issue and the problem was fring. He uninstalled it and ear piece worked. Couldn't find th post but did one of you used fring befor this happened?
Sent from my Dell Streak using XDA App
No I did not download fring. I didnt even download any app that deals with sound.
Sent from my Dell Streak using XDA App
I hadn't downloaded Fring either..
well I went to. Bed upset thinking would have to return the phone only to wake up and have it working. I didn't thing special and now its working like nothing happened.
Sent from my Dell Streak using XDA App
Happened to my first one after 2 weeks. Took it back got a replacement no questions asked. They let me keep the sd hard to because there was no one there to transfer my pictures.
Sent from my Dell Streak using XDA App
Very strange, but basically the same as mine, it just started working again magically. I wonder if we should exchange them? I haven't had any problems with it since though... but it has only been like 6 days.
I figured out whats the cause of the problem. After the phone startedd working again I received a call and it when out in the middle of the call and was out the whole day. I called at&t and have them change my account to the sim card that came with the streak and as soon as I put the new sim in it started workimg again. Hope this helps
Sent from my Dell Streak using XDA App
I had this happen to my phone the day the 2.1 update came out, so i updated and it was working then again the other day it stopped. I decided to take it back to o2, but i dint want to take it in with 2.1 so i put 1.6 back, the speaker still didnt work!
About 1pm the day was going to take it in i got a phone call it it suddenly started working again!!! no idea what was going on.
o2 changed the handset for me no problem at all.
I've just noticed this fault on my Streak. Since I've had it for over 2 months, O2 won't swap it, and say it's a 14 working day repair job. 3 weeks! Starting to think maybe I'll just buy a bluetooth headset and put up with it being faulty. But seriously, I need a reliable phone, and confidence that if someone phones me, I can talk to them!
I GUESS this is a hardware thing? People seem to be saying it's SIM related?
This Happened to me the other day. Everything else is working fine. I had updated the firmware to 2.1 a couple of weeks previously. I brought it back to O2, and they sent it away for repair. Just waiting for it to come back fixed. While looking for a solution online, other android snapdragon phones were having similar issues. It did work perfectly fine on speakerphone, though.
I got my dell streak back. They sent me a new unit, saying as they could not repair it within 7 days, they did not want to incoviniance me. This one seems fine. I was also told (off the record) that this was a known fault with a limeted number of the first couple of batches of the streak.
Sent from my Dell Streak using XDA App
This happened to one i just bought recently, earpiece never worked properly, upon receiving a call, i could hear the other party for a few seconds then it cut out, i had to use the speakerphone to finish the conversation, it now has to go to hungary for repair, what a piece of junk.
Hi everyone.
Has anyone found a solution for this problem yet?
I now also have this problem and since the contract has just finished can't take it back to O2.
It's intermittent, might have earpiece problems one day - might not.
Doesn't seem to have anything to do with changing the sim as some have suggested, that's made no difference to me.
Thought about replacing the earpiece myself.
Any ideas?
Had the same problem...earpiece speaker not working...it seems that the earphone jack socket had slightly moved & not making good contact. Used a jewelers screwdriver to shift it back & now not a prob...
Related
when I found out it stopped working I did a hard reset my speaker worked for about a minute then stopped responding. I tried hard resets but it didn't work. thaught it might be my freeware not sure.. if anybody can help please ill try anything. its for my wing
Same thing happened to me two weeks after i bought mine. It's the speaker itself. Wings have some ****ty ass speakers. I contacted CS and got a new Wing sent to me
I guess its time to sell it on craigslist. the phone captures me into playing with it but frustrates me a whole lot more
I've been through 4 wings since June
-faultly phone, software weirdness.
-earpiece speaker went out
-touchscreen went out
and I'm currently on my 4 wing... and this one seems to be ok for now... I've had it since Sept.
I saw on few websites people complained about this issue. Well some of them at least.
Does anyone has a slightest idea if this is a hardware or software issue?
I tried hard restarting the phone - nothing happens.
When i insert the headphones, nothinghappens. I installed that toggleheadset program, and all it does it enables me to hear sound through headset, but when i try skipping the song from the headset button, it does nothing.
Also, trackball backlight and button lights are out.
Its a 2 days old phone, i dont like the facts that i will give them a 2 days old phone to repair and then get it back. I bought the new phone...
Anyone has an idea? Is there any chance that this new software patch will fix this?
thanks in advance
well, first of all, report the problem to HTC....most people seem to complain on forums, but not to HTC, so it leaves an impression of a problem affecting only a few people, when it's not :/
second, i can only quote what they answered me:
We have received very, very few queries regarding the issue you are facing, so I thank you for taking the time in reporting it to us.
For the above reason, I can not confirm if a software fix is on its way, and indeed if HTC will play a part in this release. I have taken the liberty of passing this issue on to our developers for their consideration.
Thanks for your answer.
Actually i did contact HTC, out of the same reason you stated here. and here is what ive got:
Dear valued HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
We would recommend you to hard reset your device. If this does not help please contact us in order to book your phone into repair .
If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx
i would just like to know if its a software or hardware issue.. but seems to me that its hardware.. not sure though..
i think it's software, otherwise that Toggle wouldn't do anything, what i don't get is why hard resets don't help....thought maybe there was something on the original SD card and formatting/changing it maybe lost us something important, but that seems unlikely :/
Mine got sent back to HTC over a week ago apparently they are INVESTIGATING!
why this stops T Mobile from giving me a replacement is a *&^&**^%$ mystery to me !
will bell them this week ....................ON MY OLD VIEWTY .......to get an update
I did sent mine back to the reseller here in Netherlands. Within two days I got a brand new one.
Everything seems to be working allright but the issue appeared three days after I turned it on so now is my second day. Fingers crossed tomorrow.......
Good luck. I think HTC received a lot complaints about this issue last week. I heard my reseller said they had three broken Hero's last week.
Its a hardware fault with a board that connects to the main PCB. Send it back for a refund/replacement. You shouldnt have to go the waranty route since it was obviously faulty when you got it. Even if it happened after 2 days, 2 weeks, 2 months or 6 months, it should not fail that quickly. The law is on your side.
I'm pretty sure HTC know about this problem since its all over the net now!
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
hi maybey you install app thats not modifite for hd2 giving you this isseu have you try a hard reset you whil lose all apps installed but then you whil now if its app causing this, if its not fixed take your hd2 in for repair
how do i hard reset check this
http://www.hardreset.eu/htc_hd2_leo_hard_reset_soft_reset_en.html
grtz weesje
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
Yep, that happened to me plus the screen started jittering with some weird actions. I sold the device and ordered a new one, to be delivered dec.19.
robertc17 said:
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
Click to expand...
Click to collapse
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
warhead1 said:
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
Click to expand...
Click to collapse
Sounds like the connectors under the screen came loose, either because it was dropped or just shouldn't have passed QA. Definitely a candidate for repair/replacement.
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
jagnet said:
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
Click to expand...
Click to collapse
Oh of course, but the regular warranty process is to repair the phone. Being so new, I'd want a replacement.
For what it's worth, I posted a message asking about this same fault a couple of weeks ago but with no replies. I emailed HTC and they said it was probably a hardware fault and to either send it to them for repair or contact my supplier (O2). I spoke to O2 and they suggested that it might be because my SIM card is a few years old and suggested trying a new one. I thought this was worth a go so they sent me a new card but the screen still becomes unresponsive and the fault also survives a reset. In fairness to O2, they are now sending me a replacement unit which should arrive on Monday.
Question wifi related
deleted - wrong thread
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
FriedSushi87 said:
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
Click to expand...
Click to collapse
I sent my back and the first time it came back and worked for a week and then stopped working completely. I sent it back a second time, they paid for shipping and ordered a new screen and replaced the old. Nice thing, I bought the phone used and the warranty was still intact.
I was very happy yesterday when I picked up my brand new Desire HD. When I got home I immediately removed the plastic from the battery, inserted my sim card and plugged it in the charger while reading the manual.
After some tinkering around it suddenly rebooted. I thought it was just due to a setting I changed so didn't think much of it. However, it occurred another time later in the evening. This morning when I woke up, I didn't have any signal due to my DHD not recognizing my sim card any more. When I rebooted the phone, all was well. However when riding my train to work I felt the phone vibrate so I picked it up thinking I had a new text. Wrong: I was staring at the boot screen yet again.
When I got home this afternoon I did a factory reset using the phone's menu and hoped it would solve my problem. Unfortunately, when I opened the browser it rebooted again!
So, is my 2 day old DHD really dead-on-arrival or is there something else I could try? Unfortunately this was the last model left at the store where I got it from and they didn't know when another shipment would come in, so I might be stuck waiting for a while if I really do need to get it exchanged for a new one.
Mine is also doing this, also when I turned it off last night to charge it, it kept turning itself on. Any help much appreciated.
Sent from my Desire HD using XDA App
imo take it back if a laptop or anything else was doing this i would say there is a hardware fault bad chip sample or something its not normal you should have to live with it take it back asap
or wait if you want but personally you pay that much you want it to work just take it back
Maybe your SIM card is old and causing these reboots? DHD will automaticaly reboot when you unplug your SIM card without shutting it down first so maybe it's just loosing contact.
I've seen cases (various manufacturers) where SIM card would cause hangs, reboots and such. Replacement card from the operator in most cases fixed the issue.
My Nokia 6630 has that issue, it says the phone has to be reboot constantly due to a old scratched sim card, if i try with a new one it works perfectly :|
http://forum.xda-developers.com/showthread.php?t=676402
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
As for it being my sim card: I doubt it as it works fine in my old phone (Nokia N900) and an old Motorola I still have. The sim card is barely 1 year old btw.
Talos77 said:
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
Click to expand...
Click to collapse
Yeah, I read about similar problems with the Desire and Nexus One but hoped the problems would have been solved in the DesireHD as I hadn't seen any messages of this problem occurring on the DHD before.
When I woke up about an hour ago, I again had to reboot my phone as it didn't see my sim card anymore. I'll go back to the store in about an hour to get a new one if they have it, and let you know when I get back...
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
nxtwrld said:
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I thought of that last night so I took out the sim card as well as the battery and placed them back again. This morning, the DHD again failed to recognize my sim card so that problem wasn't solved.
The reboots seem to be rather random though, it's not just when I use my phone very heavily.
the issue with the sim card isnt the mainboatd issue, its can be sim or one of the back covers, wird.
Well, I went to the shop this morning to replace my DHD for a new one. The shop I got it from didn't have any in stock anymore, so I had the choice to wait until next week, or go to another shop and have it exchanged there. So I went there, and they replaced my (I think) faulty unit for a new one
So far, it's working like a dream What I noticed that with my previous DHD the charger would buzz very slightly when charging, this doesn't happen with my new unit and the same charger.
I'll keep you updated whether or not my new unit is indeed problem free.
I bought my Desire HD from the T-Mobile shop yesterday. Nice phone, but mine is rebooting every 5 minutes more or less. It seems to reboot soon after the 3g becomes active, but that may be just a coincidence. It also reboots immediatly upon plugging in the USB cable. Very annoying!. I thought I would try resetting to factory default, but that also did not help. I am going to swap it tomorrow, and hope I have better luck with that one.
Andrew
Same issue here, got mine from three UK yesterday.
Brand new SIM Card with the phone as well.
It was fine most of last night, rebooted once then after setup, like another post didnt think that much of it.
Then this morning it went in to a boot loop, rebooted about 5times in a row and the only thing to correct was a battery pull.
Lets hope its a software issue and not hardware related!
I haven't been able to test my new unit properly just yet. I ordered a new SIM card through T-MOBILE but it hasn't arrived yet. I'm now using my DHD without a SIM card and it has been working fine for the past 24 hours. So I think my SIM card is indeed the problem, as both units rebooted several times with the SIM card inserted but work fine without one.
When i picked up my sgs. It used to have same problem. Everytime i open a browser it reboots. But after i changed the rom it went perfect
Factory reset wont work. Try fresh install from the recovery menu. I think it will fix ur problem.
Most of the time this issue is software related.
Sent from my GT-I9000 using XDA App
Replaced my DHD at T-Mobile
Hi all,
So i was experiencing the reboot problem on my new phone. In fact mine was rebooting every 5 to 10 minutes since i took it out of the box. I phoned HTC to see if there was something I was doing wrong. They told me it's probably mainboard fault and I should return it.
Today I brought it back to the t-mobile shop and they exchanged it for a new one no questions asked. I demonstrated to the sales guy how it reboots for no reason, just to prove I wasn't crazy, but he didn't even ask for proof. The new one seems to be working flawlessly so far.
Here in Netherlands, you have 8 business days to return your device if something is wrong, and they will exchange it. If you wait too long, you would have to send it for repair under warranty. If you are having issues such as this, I would definitely swap it out a.s.a.p because when you buy an expensive phone like this, its meant to WORK!
I noticed something else perhaps worth mentioning. When the first phone package was opened, the plastic piece protecting the battery was not there, and the Micro SD was in the box, but not in the phone. The plastic cover was on the phone however, so I didn't think anything of these things because i don't know how the phones are packed. When I got the replacement phone, I tried to start it and it wouldnt start. Only then did I realize the replacement phone had a plastic protector around the battery which I first had to remove, and the micro sd was already in the phone. When i put my sim in the replacement phone, the fit was tighter as well. This all seems rather dubious to me. Perhaps someone had a play around with the first one before selling it? Maybe it was refurbished? In any case MAKE SURE you inspect the phone before leaving the shop, and make sure your phone hasn't been played with.
good luck everyone!
Andrew
Horrible reboot
Hi all,
I have been experiencing different reboots due to different reasons. Main reason is the fact of applying too much pressure on the back cover. That will always result in a reboot (I suspect it has to do with the two contacts under the cover).
Another reason for rebooting, as I have experiencing, is unplugging the charger while using the telephone.
I wouldn't be surprised if there are more reasons that cause the rebooting of the unit.
The worse part in my case is the fact that I lost the receipt, thus I believe I won't be able to take it back to have it fixed. Am I wrong?
I've been experiencing the same issues, but mine also turns itself on. I tried factory reset, didn't solve. So I am getting it exchanged as soon as its back in stock with Vodafone.
Sent from my Desire HD using XDA App
I am having exactly the same problem with my DHD. It's randomly rebooting 1 or 2 times a day. And when it's rebooted there is no signal and sometimes it doesn't even recognize my simcard at all. Manually rebooting the device then solves the problem for a while, untill it reboots automaticly again....
I have a dual simcard so today I will swap it, but I don't think that is going to work.
I don't have the DHD yet...
But i saw in a youtube movie that the batterycover had 2 contacts.
The guy in de video told that when you take the batterycover off when the phone is on it will shut down.
Maybe your battterycover is not set the good way.
So here's the situation.
I had a mango beta2 installed on my DVP and to install the firmware update i reverted back to NoDo which I did with 2 tries. Then I tried to install the firmware update which failed like 6 times and at the last time, the phone was restarting, by Zune, and it wouldn't turn back on for a very long time. I canceled the update with the cancel button and disconnected the phone and couldn't have the phone to turn on since.
Whenever I tried to turn it on, the physical keyboard flashes. I though maybe it was out of juice so I charged it for 20 mintues which should turn on the phone automatically if it was working fine. I have the phone charging almost an hour by now and still can't power it up.
The keyboard is keep flashing away and the power wouldn't turn on!!!
Have you tried pulling the battery out for a few seconds. Then re-insert and try again.
Well, I tried pulling the battery out for a bit and putting it back in but that didn't work. As a final resort I call Dell and expained my situation and I will be sent for a replacement phone. They told me it would take about a 5 - 7 business days so for now I am using my HTC HD2 with nand android. Needless to say I miss my windows phone 7.
I am facing the exact same problem. and bloody dell's community forum isnt working.
mind sharing me what no. u used to contact dell.
also if u've bought ur DVP from India or overseas??
varunverma said:
I am facing the exact same problem. and bloody dell's community forum isnt working.
mind sharing me what no. u used to contact dell.
also if u've bought ur DVP from India or overseas??
Click to expand...
Click to collapse
sorry for the late reply.
I called the Dell mobility support center. I got my phone but it's refurblished DVP which I am little iffy about but it's better than my almost 6 months old DVP I guess.
I got mine in the US with Tmobile as the carrier.
ok, I went there as well. they asked me to buy dell international support for 3000 Rs.
and asked me to produce an invoice.
WTF!
did they asked for the same from u?
I had this problem happen to me once. Plugged the phone in before bed and the next morning the alarm did not go off as the phone had shut down. I needed to pull the SIM card out and put it back in. Phone fired right up. Hope this helps anyone having the problem.
I've had this issue many times, first off i suggest you cool off, next, pull the battery out and literally wait 2 minutes
I had something similar yesterday (before the update) - first time. Managed to fix it using the instructions in the post below.
http://forum.xda-developers.com/showpost.php?p=11699369&postcount=10
Seems fine now.
varunverma said:
ok, I went there as well. they asked me to buy dell international support for 3000 Rs.
and asked me to produce an invoice.
WTF!
did they asked for the same from u?
Click to expand...
Click to collapse
Even I have the same problem. I took it Dell Service center, they asked me to get international warranty and said they can only replace and won't be able to fix, since they are not trained to fix this phone.