I've seen it mentioned before. There is a spot that is lightening on the screen where it gets warm above the processor. It is most noticable on lighter colors.
I am past 30 days of buying the device, so do I have to pay a $100 dollar deductible for the insurance on the phone to get it repaired? Or do I just go trade it out?
Someone please help me that has been through this before lol.
Also, are they still out of stock everywhere?
I've got the same thing... I didn't know this was a common issue...
I had the same issue that you did first i took it to a sprint repair store and they told me they could not do anything for me so then I called the sprint costumer service line and told them my story and they ended up sending me a referb overnight.
It's happening to my phone, as well as my brother with an Evo. It seems the processor is overheating and discoloring the screen. I bought it from radioshack and bought their warranty. I hope they don't give me any grief about it. I am actually holding out on returning it. The warranty is 1 year, so I think i will wait until close to the end of that.
Ive never seen this, can someone post pics?
what part of screen is that?
How many of you with this problem are overclocking?
I have it in mine as well. I don't overclock nor do I use WiFi tether often at all.
Interested in seeing a pic.
Also thought that i'd mention that I made a thread on this last week. Everyone experiencing this issue in my thread had a novatech lcd panel. Search for my thread there are a couple pics there. Also, im not really sure its the heat from the processor. My spot as well as all the others in the other thread is located about an inch above the back button.
Had the same problem on my first phone. I had to exchange it due to a blown earpiece speaker. So far 2 weeks into my replacement and I have no problem with the display. I'm not sure which screen I have, and am not 100% sure how to find out, but I'm sure my original phone was Novatec.
If 2.2 was rooted I would return this thing for replacement tomorrow. Really disappointed with this screen flaw.
I have this issue on my screen as well. Only noticeable on white or very light screens. I do overclock, but this manifested before I started doing that and even before I rooted the phone. It's a spot that looks noticeably whiter than the rest of the screen and, if the keyboard is up, would be on or close to the B key. (I've seen it called the B spot) my spot is over the spacebar and up the B key.
I can see how it would get irritating. It annoys me sometimes. And I agree. If 2.2 was rooted I would call HTC for factory warranty (i didst get insurance via radioshack)
...in 1943, I killed a drifter.
Had the same problem. It was a bout a 1/2" round white circle about and inch from the bottom of the screen. You can't see it on dark backgrounds, but you can on white. I have a Nova panel.
I was also past my 30 days, but sprint got me a replacement phone no fuss and no deductible. I never overclocked either.
Related
Folks,
After complaining to T-mobile UK about the gap at the top of my G2's screen and a couple of dead pixels (see thread: http://forum.xda-developers.com/showthread.php?t=542534) they kindly sent me another within 3 days. Unfortunately though this one has no gap (thanks) there are now 3 noticable dead pixels on the screen (most noticable on startup at t-mobile splash screen).
I just want to know if anyone else has had this problem and get a bead on what others are doing about it. Problem is now I have already had a swap out these guys are now saying the policy is to bring the phone into a t-mobile store and have it sent off to be checked which to me is TOTALLY unreasonable as the handset is supposed to be brand new.. ARRRGGGHH!!! Am I just being REALLY over the top? Should I just have to put up with the dead pixels??
i suppose it really does just depend on how bad they are.
I know you would just be on the edge of HTC's policy on pixels...they usually won't touch anything under four unless they're really obvious
Hmm.. Well there is one which is REALLY noticable during the startup and less so during operation. The other two are not quite as obvious during startup and practically invisible during normal ops. Thing I really want to know is whether or not this is common among users of this phone and they are just living with it as it doesn't really affect the use of the phone or is it just me that this is happening with?
People. If any of you are out there especially if you are on a UK t-mobile contract could you please try switching off your phone then switching it on and check you screen while the splash screen loads and see if you notice any dead pixels or see if you can get a black background and check.
I would be reluctant but prepared to put up with this if it were something which was the norm for the majority of new G2 handsets and really dont want to keep swapping my phone only for the dead pixels to be more noticable on the replacement. I guess it's just a peace of mind in numbers thing.
with current LCD technology, the odd dead pixel here and there is fairly normal, but thankfully not as wide spread as it used to be.
I've not seen any on the ones i have seen, and never had a dead pixel on the HTC built devices i have personally owned (going back to 2003/4), although my one and only PSP, which i bought the day it was released, had a crap load of them and was sold very soon afterwards!
I don't think it is particularly widespread to be honest, but there will always be one or two devices in a run that get a dodgy pixel or two.
have you checked the market to see if there is a pixel conditioning app? I'm sure i saw one somewhere. They don't always work, but it cant hurt to try...sometimes they come unstuck after a while.
oh, and i also have a t-mobile one. None on mine.
Dude.. Fortunately the only guy responding to this post is a guy who is being as helpful as you I can;t say I am even aware that pixel conditioning apps exist.. I'll have a look.
be lucky, i'm actually in a good mood at the moment! i guess it's the prescription painkillers i'm on (legitimately i might add...i'm not some sort of addict) overriding my natural hatred and grumpiness of being at work on a weekend....god bless opiates!
i've already pissed someone here off this morning before they kicked in!!
I bought a sim free Hero from Mobilefun. I'm now on my THIRD Hero due to replacing the last 2. The current one and first didn't have any screen issues but the second one did. As soon as i swithced it on, big bright spots. Sent it back straight away of course, as this is unacceptable.
The current one has a minor cosmetic flaw but I'm keeping it this time
Don't worry about being OTT about this. You pay a lot of money, you want something top notch.
Edit: Incidentally, Mobilefun customer service is the best I've experienced. Both handsets were replaced and in the palm of my hand again within 48 hours!
kingtendo said:
People. If any of you are out there especially if you are on a UK t-mobile contract could you please try switching off your phone then switching it on and check you screen while the splash screen loads and see if you notice any dead pixels or see if you can get a black background and check.
I would be reluctant but prepared to put up with this if it were something which was the norm for the majority of new G2 handsets and really dont want to keep swapping my phone only for the dead pixels to be more noticable on the replacement. I guess it's just a peace of mind in numbers thing.
Click to expand...
Click to collapse
I have a t-mobile contract hero, I can't see any dead pixels on the splash screen.
There is a tiny gap at the top (ie you can see some copper if you hold it at the right angle to a bright light, but It seems to be the same as all around the rest of the screen and so it doesn't really worry me.
Dude.. As far as the gap in the screen goes there SHOULDN'T be one. I had one on the last handset and changed mine. As I explained this one has some dead pixels but the gap is gone. I repeat it should NOT be there. All manner of dust and debri will eventually get stuck in there and on the underside of the display I am sure. If you can change it I certainly would. I think I will be attempting to change mine again (sigh)
definitely should not be a gap.
my first one does not have one, i'm waiting to see what the state of the second one is when i get home this afternoon. i hope it's ok.
I have a dead pixel as well in the top left corner but it's only noticeable on the startup screen so I don't mind. It's actually quite common with LCDs, my girlfriends iPhone has a couple and I've had phones in the past with some. You can google nearly any phone and find people dead pixels..palm pre, iphone 3gs, blackberry etc. You can return it but then you run the risk of getting a phone with other issues or more dead pixels.
my HTC Hero has 3 dead pixels but they dont bother me at all .
rhedgehog said:
be lucky, i'm actually in a good mood at the moment! i guess it's the prescription painkillers i'm on (legitimately i might add...i'm not some sort of addict) overriding my natural hatred and grumpiness of being at work on a weekend....god bless opiates!
i've already pissed someone here off this morning before they kicked in!!
Click to expand...
Click to collapse
Don't worry rhedgehog, I've already forgiven your faux pas this morning.
Sorry, post completely irrelevant to your issue!
kingtendo said:
Hmm.. Well there is one which is REALLY noticable during the startup and less so during operation. The other two are not quite as obvious during startup and practically invisible during normal ops. Thing I really want to know is whether or not this is common among users of this phone and they are just living with it as it doesn't really affect the use of the phone or is it just me that this is happening with?
Click to expand...
Click to collapse
You know i thought i had dead pixels at startup under the hero word, but when i loaded a pixel fixer app to check the dead pixes by cycleing different colours on the screen nothing showed im convinced the start up animation is glitched and makes it look like dead pixels!! get the app and check!!
I have a dead pixel too and mailed to the company from where i bought it. I mean, did pay a lot of money for it, 440€, so i expect a device wich has no dead pixels or gaps at all!! .
Let you know how things go.
cheers
I have 3 dead pixels on the startup screen one in the very top right. I don't notice them when the phone is in normal operation. if I get anymore I will be tempted to send. it back.
yrreP said:
Don't worry rhedgehog, I've already forgiven your faux pas this morning.
Click to expand...
Click to collapse
shut up Yrrep, or im snapping your SIM again!!! see you at work in the morning
Sorry, now back to the topic....
second g2 arrived and no gap or dead pixels on that one either.
Right, I've decided to ring T mobile about replacing my Hero due to the gap. Will it be an issue that it's more than 7 days since I recieved my phone?
T-Mobile will usually try and be funny with anyone requesting the return of a handset after 7 days but just stick to your guns.. The item is faulty but not instantly noticable. If you catch the rigt person you will be ok.. Just try calling back a few times if necessary. I think half the time I get stuff from them I because i hassle them so much.
By the way.. Can anyone recommend a good pixel testing/fixing app??
There's a bright spot on my screen its not discoloured just brighter then the rest of the screen about the size of a pencil eraser I brought it to the Sprint store to get a replacement but they told me its because I dropped the phone yes I have dropped it previously and you can see the scratch but the off sent cracked at all just a scratch on the case I asked the tech if he could prove that it was from droping the phone he said he can't but wont order me a replacement has this issue happens to anyone else any ideas on what I should do?
Sent from my PC36100 using XDA App
go to a different store until they replace it
my replacement was like that, i was like, eh i can live with it!!
my first one did it. it was a biotch to get it replaced. Then my new one started doing the same thing in the same spot. It really only noticeable on white screens. I have insurance from best buy so im just going to smash the mofo and get a new one when i get back from the desert. hopefully they have some new hardware revisions out by then and it will be all better but ill probably just get stuck with a refurb.
I have the same issue with mine. It just started here recently. It's not bugging me too bad, so I'll just live with it. And I haven't done anything to mine (no drops).
So it's not something under my screen protector. Good to know.
It bothers me on bright white screens, but everything else about the phone is great. I'm not sure I'd trade this in and potentially get a phone with light leakage, screen raising, etc. Maybe I will eventually get it looked at, though. Like, after hardware 0004 and 0005 come out?
We'll see.
Could anybody post a pic of this phenomenon?
@zhensley-Unless you've just bought your phone and they roll out the 004 revision pretty soon, your chances of getting one are pretty slim. If i'm not mistaken after the 30 day return period any replacement phone you would get is a refurb. I'd definitely wait a looong while until the 002/3's are less common to even think about getting a refurb.
I have this too. I have not dropped it, and taken good care of it (albeit, without a case / screen protector). And yes, it only shows on white screens - and mine is the size of a large dime. It's annoying, but I can live with it. I don't even want to attempt to deal with Sprint.
+1
I am on my 2nd EVO - the first was not like this (002) this is a novatek 003 - and i only really notice it on white screens as well.. my phone has been in the official HTC rubber case since day one
but I can live with it for sure
Yeah my phone has that bright light to at the right too I had never dropped the phone its been the since I bought the phone
you guys shouldn't just sit on this problem. some of the earlier EVO's had this issue, there was a thread about this, and they took them back for replacements. my first one was like this. now mine is perfect.
Had the same problem with my first Evo, never dropped it, even my laptop has these spots.
So, I had the issue too.
I called into sprint store in West LA, and asked if I could get a replacement for the bright spots.
According to the rep I talked to this has been happening more and more; and said come into the store and we can order you a replacement.
I went to the store 5 hours later, and I talked to the same person I talked to on the phone, and he placed the order without even looking at the phone. I was in and out in 5 minutes.
Pretty Easy. Not sure why OP had so much difficulty.
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?
Nope, haven't got that circle on mine at all.
Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!
Defo a faulty phone
Sent from my GT-I9100 using XDA App
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though
This is why I don't import anymore
RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).
RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol
Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.
-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App
Exactly like this, I was just enjoying some Fallout Shelter, then the screen just turned bright, like washed out.
Then BAM! Prince Purple Rain memento right there!
https://youtu.be/VA8CGoEKZrY
I've read around that people experiencing this problem, their phones died a couple of days later,
gotta get rid of all my files
Have you fixed your phone yet dude?
I had the same issue, took it to Samsung and they replaced it.
I seen your post on Reddit. I would definately suggest you take that to Samsung. They'll replace it under warranty.
That's not normal mate, get it replaced pronto!
Damn it, mine just started this crap. No stores here, I hope they mail you one first.
--edit--
Wow, I have to make this piece of crap back to them. 10 business day turn around. Samsung doesn't take care of you.
--more edit--
The screen went out 2 hours after noticing the issue for the first time.
--edits strike back--
Just keeping up with this incase another comes across the problem. I just got an email stating the part to fix it is on back order. So this must be a common issue.
Yep, common problem. Happened to me too. Sent it under warranty, they replaced the screen. When I got it back, the screen was damaged from within. Sent it back, they replaced the screen. When I got it the second time, there was a dead pixel in the center of the screen. Sent it back, obviously. Still waiting for it.
Hi, just getting this out of the depths of the board,
My phone also started to do this, like 6 or 7 weeks ago. I couldn't get it replaced because I was off to go abroad for two months but I will send it in once I return. I'm still well in the two years of warranty so that isn't a problem to get it replaced after.
My screen didn't die though. It works fine and if you use the app Screen Adjuster Free and turn all sliders up by +5, the problem is gone except when the phone is very hot.
What I find VERY odd is that I only see those smudges in bright light. e.g. direct sunlight, or a LED lenser. And what makes it more odd is that, once I block the light with my hand for example, the smudges are gone. I can have a HUGE smudge all over the screen and when I block the light with my finger, literally only that area where the "shadow" of the finger would be goes normal again. It's like the LED crystals react to bright light and cause this.
Let me show you what I mean.
That is some weird ass malfunction.
I have KNOX triggered though so I hope they'll replace it anyway. No experience with Samsung warranty handling so far.
Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related. In on vs995 weta Rom 5.0.7 7.0
I'm starting to have issues with image retention on mine.
I'm stock unrooted.
I wonder if this is covered under warranty.. it's not super annoying but still.
I am having a curious issue with the second screen. Under bright light or sunlight, the top right corner of my screen starts to flicker. Well, the brightness increases and decreases. At the beginning quite slowly and then at a higher pace. However, when I'm indoors it doesn't seem to happen, or at least not too foten.
I've tried with and without automatic brightness. I have also tried installing Lux and the issue still persists.
What I realised is that the flickering comes from the backlight of the second screen, and if I disable it, problem solved. I might Have to give it a hard reset and hope is not a hardware problem.
Has anyone experienced the same?
I posted something similar a while ago on this topic. On my left side of the screen I could see what seemed to be screen burn or something. It would be a yellowish tint that would display the keyboard and part of a screen from the app. But it seemed to be the same app everytime. I never found a solution, I had to turn the phone in for a different reason. The ffc just stopped working and would freeze my phone up.
Screen Retention\Ghosting
kbrn said:
I'm starting to have issues with image retention on mine.
I wonder if this is covered under warranty...
Click to expand...
Click to collapse
Datblkbro said:
Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related.
Click to expand...
Click to collapse
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
I think joining XDA is an indicator of having a degree of OCD
Although I'd class mine as low I'd not be happy with the retention exhibited in those pics.
Thankfully my V20 hasn't presented any inherrent problems so far, just the odd temporary ones that happen when modding, but they're soon remedied.
Since @emdroidle gave us root for the H990ds its been great having the chance to open it up and explore more of its potential.
yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
As far as I've read this is just a quirk of these LCD screens that LG uses on their phones. It should go away pretty quick as the only time mine shows up like that is when the screen brightness is all the way or very bright for like 5 or 10 minutes. Mine goes away after 5 or 10 minutes.
Download sfilter from play store activate it at 10 % and image ghosting will go away ?
https://www.youtube.com/watch?v=mpmiowtPh_A&feature=youtu.be
Here's my retention.
kbrn said:
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
Click to expand...
Click to collapse
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
Jesus is God Almighty said:
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
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Click to collapse
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
kbrn said:
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
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Click to collapse
Nice - seems like I'm not going to get much from the warranty on the screen issue and still not sure if I should send it back as I'm afraid they do something stupid to it. Well, if my phone melted down at some point I would still buy an V20 in replacement. Battery and SD card is just a win for me even with all the phones faults. Just so sad that LG did not fix a better screen for the V20 in regards of getting Ghosting/Retention.
Anyway - I just tried one of the fixes I found without jail breaking the phone and it does help a little but far from solved the issue at all. I have ghosting/retention all over the screen now and most likely just going to get worse over time as it has from the beginning of it.
I think the image retention is a bug. It randomly happens on mine. At first I thought it was a crappy screen but then it went away. It will even show dark image retention like using xda. And most of my retention around the inside 1/4 of the screen.
Sent from my [device_name] using XDA-Developers Legacy app
Aymenitoo said:
Download sfilter from play store activate it at 10 % and image ghosting will go away
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Sadly did not work here. Still have ghosting. 20% won't do either - il try 30%.
Ok I was getting ghosting which has been getting worse and wore the past month but in the past 2 weeks its been getting really bad on both displays, ontop of that my phone was dying in 20-25% range and going up to 100% charge just to drop like 10 minutes later to like 50% probably just the battery idk
I sent my phone in and here is what they marked on the warranty page
Symptom: Software failure
Repair: Download new software
I honestly hope they don't think its because I wasn't on the latest version of android because I kept putting it off or i'm gonna be pissed, especially since my warranty ends 3/18/2018 and these 2 issues have slowly been getting worse.
Hi!
Here is a working fix if your device is rooted.
Link: https://forum.xda-developers.com/v20/how-to/lg-v20-screen-burn-fixed-t3661631
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
Jaws4God said:
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
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The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
dark_prince said:
The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
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Click to collapse
Oh cool. thanks for explaining that! I am not rooted... 1. too nervous of causing issues after root .. 2. mine isn't rootable (on most recent security patch)..
so is there anything I can do to help with the blue output?
dark_prince said:
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
Click to expand...
Click to collapse
yeah that seems to be what i've read too... I just typically keep my phones for a while and burn in or ghosting worries me...