Related
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.
CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.
I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.
I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.
Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?
I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.
I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.
im sry for posting another topic, went through all other topics and none helped me, my x10 has been rebooting randomly alot, never did when i first got it
it restarts when im using edge while browsing the internet, restarts sometimes during games, restarts when calling someone and ALOT when i use it when its plugged
i tried so far flashing it from SEUS, removing apps, playing around with settings
its a problem so big for me im concidering changing phones, and returning the x10 to a shop or sending it for warranty arnt options for me
I think it's the phone running out of Ram because your having too much stuff open
Sent from my X10a using XDA App
corruptfate said:
I think it's the phone running out of Ram because your having too much stuff open
Sent from my X10a using XDA App
Click to expand...
Click to collapse
no, usually happens after it just booted while doing a random action
Probably time to back up your apps and wipe things out. Also, defrag your SD card because a few times mine became amazingly fragmented.
You could back track and try figuring out what app or what change had caused this but for the same amount of effort you can start fresh. I routinely wipe things out. I do it partially because if you only do a few reformats every now and again it becomes a daunting, intimidating task where you fear losing important info, etc.. just my two cents.
Mine is doing it too, while I have almost no extra applications installed and I don't use timescape and very rarely mediascape.
Just laying on my desk when suddenly the display lights up and the phone says simcard locked (asking for my pincode).
Happens approx. once every 1-2 days, and sometimes a short time after I reboot.
I never noticed it in the almost 6 months I have this phone, until I plugged in a new simcard with the pincode request active
Sent from my X10i using XDA App
Reseating the SIM and SD card can definitely help too. But I've personally used the same SIM cards for years without challenges on the network or with my phones. Sometimes you get a dud or some dust in there.
I like using Hot Reboot to reboot my phone from time to time as well. I don't do it too often because I like to see how long my battery lasts, but it helps out a ton. Much better than killing tasks. I only do that before putting my phone to sleep for a long time, just in case some stray apps don't close or trick WiFi into staying on, etc.
My phone seems to be rebooting much more when I plug in to charge (while on the phone or having the earphones plugged in) . . . Its really annoying. Last night just trying to talk to my girlfriend it rebooted about.. 7 times? Less than 30 minutes. That is very frustrating. . I'll go home later and try to defrag the card and maybe the sim and such. I'll see what happens.. if it keeps up I might just have to go back to the storm1 until 2.1 comes out. Hopefully that'll fix this rebooting problem..
Sighx said:
My phone seems to be rebooting much more when I plug in to charge (while on the phone or having the earphones plugged in) . . . Its really annoying. Last night just trying to talk to my girlfriend it rebooted about.. 7 times? Less than 30 minutes. That is very frustrating. . I'll go home later and try to defrag the card and maybe the sim and such. I'll see what happens.. if it keeps up I might just have to go back to the storm1 until 2.1 comes out. Hopefully that'll fix this rebooting problem..
Click to expand...
Click to collapse
same here, its a perfect phone i and i dnt mind anything in it but the reboot problem, cuz i already have a couple of deals lined up to sell it and if the prob isnt fixed any time soon im gonna take the plunge and sell it
it is a hardware failure. If you smell the back (behind the cover) u smell something burning. it will hapen more often and than you have to take it to a repair center where they can fix it under warrenty. They are repairing mine right now.....
I have same issue in HK & got replace mainboard but still got error restart.
Finally they change a new X10i to me beside they need me keep my old back cover!
My friend has got the same issue and the phone was sent back with the same problem again. In return we sent it back again to sony and we received a new phone
I wonder if the restarting could be related to wifi,
I didn't enable the wifi for about 2 weeks now and it didn't reboot once.
Just leaving 3g network on for the moment.
get your x10 replaced with its motherboard. i had to threaten legal action just to get the restart loop fixed.
its a very common problem with a faulty batch or with the phone itself. you can check all the complaints here
talk dot sonyericsson dot com/message/24287
mmk92 said:
im sry for posting another topic, went through all other topics and none helped me, my x10 has been rebooting randomly alot, never did when i first got it
it restarts when im using edge while browsing the internet, restarts sometimes during games, restarts when calling someone and ALOT when i use it when its plugged
i tried so far flashing it from SEUS, removing apps, playing around with settings
its a problem so big for me im concidering changing phones, and returning the x10 to a shop or sending it for warranty arnt options for me
Click to expand...
Click to collapse
m8 i had exactly the same problem first the restart was just randomly and then the START became random i mean when i boot my phone it restarted itself over and over again so i turn it off and leave it to rest then when i switch it on again i was able to use it about 30 min and then the restarting session comes back again and i wasnt even able to log in to Android OS . The device just reached Sonny Ericsson logo and restart .SO i gave it back to the shop i bought it from and after few days they gave me new one coz it was some hardware issue they couldnt fix that was the only way to repair it for me.
P.s. 1st i bought black xperia but they gave me white cant be more happy coz i wanted white when i first went to the shop but they ware all sold ..
I think it happens when the phone gets too hot. check the back of your phone and feel it it is overly warm, I know my phone has rebooted sometimes when I have been doing cpu intensive tasks and multitasking or using the gps for a while. This happened with my g1 as well.
Are you using a Task Killer? If so, do NOT kill the Backup and Restore application on the phone and see if that resolves your problem.
I know it sounds strange, but I was having a similar issue where my phone would randonly restarted. It only started to happen after I did a firmware upgrade that installed the Backup and Restore feature (I'm on Rogers). Once I stopped killing the app, my problems stopped.
For mine it was GPS. Disabling GPS stops rebooting the phone.
bad chipset... return to se.
Before I tried all the other MODs, especially Froyo ROMs, everything works fine.
After trying and flashing and downloading and ... my GPS will now work for nearly 30 mins or equal to kilometers driven and then reboots or GPS signal lost
It needs to cool down or the timeframe will be shorter just after the reboot. To turn GPS on/off will not work.
I tried everything in any possible combination:with and without backcover; car charger; Navigon, MAPs; reflashed back to 2.1 Stock; formatting SDCard; changed SDCard - problem remains
I wouldn't say that it's the cover will be hot..yes warm, but that's all.
My problem is, that there is a little crack on the touchscreen on the upper left side, so I guess SE will not replace my generic full-paid handset.
I still have this problem lately, and it is right out of warranty, so i am stuck with this phone.
I check with robbers (rogers) if i can get another phone cheaper... heck they are selling me old smart phones more expensive then the market.
I think i am through with Sony ericsson, phone is nice but their choice of manufacturers are horrible.
Seriously, Sony deserve to be hacked and deserve to lose billions.
Hey everyone, i decided to create a thread for all Atrix owners for all Hardware/Software issues.
The goal is to hopefully document all known problems so that owners can be aware of issues and possible solutions.
I don't have a Atrix myself, but 2 friends of mine do and i will post there issues and the problems we have had so far!
So please post all problems so that we can easily find issues here.
So 2 of my friends have the Atrix and man it's been ridiculous so far!
Friend M. the "mooseman", is on his 3rd Atrix!!!
-First issue he had on Atrix #1, the charge/battery low LED on the top right did not turn on ever! When charging or full battery or low battery, led never came on!
-Second issue on Atrix #1, the phone wouldn't want to charge past the 40% charge mark either using the wall charger or from usb power from a pc. Factory reset, removing battery and cycling battery no good.
Solution: Atrix was exchanged for a new unit.
Atrix #2 from the "mooseman"
-First issue was again a charging issue that got stuck at a percentage, i think it was at 80%, even after being left on wall charger for a hour, Again no good.
-Second issue was that the screen was "Flickering" mainly very noticeable on any black displayed on the screen. We first saw it on the home screen background on a black part of the background, tried resetting rebooting, no good!
Solution: Atrix was exchanged for a new unit. At the bell store the tech wasn't even able to access the sim card over usb on the Atrix with a special device they had to copy sim contacts and info.
"Mooseman" is on his 3rd Atrix and so far so good, for now. All his Atrix's were from Bell and running 2.2
Friend M-furries. the "Iranian Warlord", will be going onto his 4th Atrix!!!
-First issue with his Atrix #1, he was experiencing call connection problems and dropped calls if i remember correctly. Also he told me that it would turn on by itself sometimes.
Solution: Exchanged the Atrix for a new one.
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Solution: Exchanged the Atrix for a new one.
-Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!
Solution: "Iranian Warlord" will be sending this unit in to get another one!!! He will be on his 4th Atrix!!! lol! All his Atrix's were also from Bell and running 2.2
Mods, can we make this a stickey?
Tell us more..
Well hopefully he will have a good unit when he gets his 4th Atrix, i hope! I'll let you guys know as soon as he gets it.
Update: Actually my friend with the "Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!"
After further investigation, It's actually the whole screen that was flickering, furthermore it only appeared when the battery was around 20%, however it disappeared as the battery further discharge towards the 5% battery level, strange indeed. Perhaps somethings up with the power management.
We also found out that there is a Bell update for 2.2 that fixes a couple of bugs, so we'll try that out on his phone and after testing it for a while I'll post here any updates from it! Hope that it works because these are awesome superphones!
We are going to try this update first before getting the 4th atrix.
speeman2049 said:
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Click to expand...
Click to collapse
Sorry to say but your friend is an IDIOT there! Like really? What was he thinking loading an iPhone app. It's OBVIOUS that it WON'T work. I mean if it was THAT easy, we'd have ALL of the iPhone apps running alongside with our android ones! Second this is in no means a fault on the Atrix. This is purely HIS fault. Your friend took the chance too root. He should have done his research and had he, he would have read in basically every ROM/root thread here that THE BELL ATRIX does NOT have a SBF to fall back.
I'm just surprise that Bell would let you exchange the phone because once you root, you lose your warranty.
fairly happy with 2nd one BUT !!! .....
My 2nd Atrix works OK so far. The first had the voice quality issue.
I still have 2 big problems:
1. WiFi crashing router. After some time (sometimes many hours) my router will crash (needs full restart/unplug). I put the Atrix on its own router so it does not affect the rest of my home network.
This happens with my Actiontec (FIOS), D-Link Dir655 and Linksys WRT54GP2 (super old but thats what the Atrix is currently on)
My DIR655 is running pretty old Firmware but I just dread redoing all my setup/config if I go to the latest 1.3x.
Does anyone here use the Atrix on a DIR655 N router without problems?
I turned Wifi sleep of on the phone etc, etc but still!
Pretty annoying but I can live with it. My first Atrix did exactly the same.
2. VOIP mic problems! Skype, sipdroid etc... Its supposedly a problem with the MOTO implementation of the AudioSource Object. Its very limited and does not allow commonly used settings. I read that you can also only use the back mic.
I wonder what MOTOs official statement on that is?
Its true and I told him that he was retarded for even trying that lol! Luckily he was able to change it! However he is still having issues with this atrix, he's waiting for the bell ota update to fix a bunch of bugs on 2.2
My 2 friend's haven't had any wifi problems though, perhaps its the router your on? Wifi has always worked on all they're atrix's that they had so far!
Issues:
1. The LED (one of them would flicker and then go off).
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
3. I have a problem with network error on the Market app.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
6. I get randomly disconnected from the AT&T network.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
spacev said:
Does anyone here use the Atrix on a DIR655 N router without problems?
Click to expand...
Click to collapse
I'm actually using a DIR655 and I don't have any problems. Then again, I'm using firmware 1.33NA. That's bizarre though, I've never heard of a device crashing the router. I'd recommend that you bite the bullet and upgrade your firmware. You do know that you can save your current configuration, right? It's under:
Tools > System > Save to local harddrive
Love this phone so far. Luckily I haven't noticed any of the mentioned problems. Except 1, with VOIP, it doesn't seem to be working properly. Yesterday I tried Skype, tried speakerphone, tried headset, tried BT, nothing worked, I can hear the caller, but they can't hear me at all. Now today I tried again, I can still hear them, and there is a weird progress, they can hear me, not with BT, but with headset and speaker both, but my voice as they say was very broken, noisy, too much disturbance etc...
Besides this issue, (M)Atrix rocks!!!
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
And it worked fine for one day x.x
wirednix said:
Issues:
1. The LED (one of them would flicker and then go off).
Click to expand...
Click to collapse
no issue here on that...not sure what to suggest :/
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
Click to expand...
Click to collapse
hmm...I remember reading that people that had this issue, when they lowered the noise cancelation feature, they didn't sound muffle anymore. Maybe you can try this out? I don't have this issue, so not sure if that will help.
3. I have a problem with network error on the Market app.
Click to expand...
Click to collapse
Are you still getting this on WIFI? I know sometimes the Market acts up on its own, though I haven't heard of it happening recently.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
Click to expand...
Click to collapse
hmm...got to try this to see if I have this issue.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
Click to expand...
Click to collapse
I've noticed the opposite accutally...if the phone is ON a flat surface, it doesn't respond properly. Like multiple times I am required to click on an icon shortcut on the homescreen.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
Click to expand...
Click to collapse
I think you should exchange it for a different phone :/ I know the reboot issue is fixed with the 1.5.something update for AT&T.
CrazyMcCool said:
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
Click to expand...
Click to collapse
Have you forced trottle your network to only be 3G? Are you in a known weak 3G area when that happens?
Hi!
I feel like i searched nearly the whole internet for an answer, but only very few people seem to have these problems so i found nothing that could help me...
I have 3 really annoying bugs on my Play (locked, not rooted, bought in may):
- It randomly reboots from time to time. I tried to figure out when it happens but it has absolutly no relation to what i do with it. it mostly happens when i'm not using it. so it just lies around doing nothing and suddenly i see the sony ericcson logo on the sreen and it reboots...
- The second bug is: it throws me back to the enter PIN screen. like i never entered the PIN it kills wlan, mobile network etc and waits until i reenter the PIN...
- Third is: the clock stops at random times. it seems that this happens sometimes while in flight mode (i always put it in flight mode during the night because i don't want to be disturbed while sleeping and i use the alarmclock).
I already tried to turn off the automatic time via internet because i thought "perhaps it is irritated when internet is no longer available and then it just stops".
But it also happend while in normal mode with wlan on. in that case the clock only stops for a few minutes and then resumes, resulting in a 5 minutes or so difference to the real time without the phone noticing it (even with automatic time turned on)
I don't expect, that anyone can help me fix this, but it would be interesting to know if anybody else experienced these bugs and if you think its hardware or software related.
I already tried getting a warranty replacement. I sent the phone back to amazon, but they have an own mobile phone repair department and, surprise, none of the bugs occured while they tested it. So i got it back with: Sorry nothing found phone works fine....
I would be glad for any sort of advice.
I'm experiencing the random reboots. I believe it has something to do with a software issue on the Sony end. I'm about to check their site now. I'll report back if i find anything.
EDIT: Just finished a chat support session, and in his official capacity he instructed me to either take it to Verizon, or to ship it to their evaluation/repair center. Big load of help. :\
chattguy said:
I'm experiencing the random reboots. I believe it has something to do with a software issue on the Sony end. I'm about to check their site now. I'll report back if i find anything.
EDIT: Just finished a chat support session, and in his official capacity he instructed me to either take it to Verizon, or to ship it to their evaluation/repair center. Big load of help. :\
Click to expand...
Click to collapse
Can you please PM me with more details on your random reboots? I'd be interested to know what applications you were running at the time, signal strength, battery level, and any other details that could help me troubleshoot your issue.
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
After some crashes, I loose my wallpaper
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
killersky4 said:
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
Click to expand...
Click to collapse
Did u root your phone?
[email protected]@ said:
Did u root your phone?
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Click to collapse
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
killersky4 said:
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
Click to expand...
Click to collapse
I have same problem, but that time my phone was rooted and i sovled it by root too.
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
If the phone is covered by warranty you may ask if you can get a replacement. They should have all your problem reports. I think that would be best instead of rooting it for now. You can root, but it's a gamble and the issue may be hardware, if you do root and issue persists, you lose warranty
killersky4 said:
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
Click to expand...
Click to collapse
You should ask for hardware problem to ASUS center because if you root your phone, ASUS will not responsible for your device any more.
Thank you for your answers.
I already told Asus that the updates didn't fix anything and I thought it was a hardware problem. But they did the same thing again: update, test, their tests pass so they send my phone back to me. That's why I'm trying to figure out how to cause the problem.
I will ask if I can get a replacement if they return my phone without correcting the problem once again.
Asus give me a new motherboard and new camera. Now my phone works perfectly