Dellcares Rep Says Unlocked Next Week - Streak 5 General

Hi, Streak E. Girl.
You have a new direct message:
DellCares: Currently we're only offering the Streak locked with AT&T. The unlocked version will be released next week.
Reply on the web at http://twitter.com/direct_messages/create/DellCares
Send me a direct message from your phone: D DELLCARES

Related

HTC HD2 unlock to use in India

Dear all,
My friend bought an HTC HD2 from Amazon locked to T-mobile. He brought it to India. Now he wants to know if it can be unlocked using any method to use it with the service providers in India. Can it be unlocked after updating usina cooked rom.
Please reply.
Thanks
Ashok.S
or is there any other method i can use to unlock it. Somebody please reply
t-mobile hd2 india
yes.the unlocked t-mobile hd2 US does work in India. unlock it online- 19.99 $ .u get the code in 10th minutes.
i unlocked it through ebay for 15 bux... cheapest/fastest way...
Why don't you try chatting with the TMo customer service?
I got my HD2 while I was in Cali and brought it back with me when I came to India for summer. I talked them over the chat and I am waiting for them to get back to me with the code (which they said would take 5 days).
But, you would have to be a T-Mo customer for at least 40 days to get the code through them.

My brick is here ... now what ?

Turned it on with my T-Mobile card in it - First thing I see is "Enter your unlock code." You have 10 chances to get it right. I turned it off and put it back in the box.
If someone has the unlock code formula .. Dell or AT&T .. which one would it be?
REPLYING TO MYSELF ..
I have a friend that works for AT&T .. has an AT&T store actually. I just asked him who is the 'holder of the unlock codes' Dell or AT&T and he said AT&T .. Being the phone is so new.. maybe not .. In any case he said "Come to the store, bring your phone and we will call for an unlock code."
When I leave there I will probably still be holding a brick. I am not expecting to be unlocked.
Please let us know what you find out. If you are successful it would give others hope that it can be done!
Spent 2 hours at the AT&T store. My friend talked to a half dozen tech people at AT&T .. They looked up the IMEI number and said they would give him the unlock code but the IMEI number is NOT in their computer. NO RECORD OF THE IMEI NUMBER .. They said, "you have to get the unlock from Dell." He conference called AT&T with Dell and Dell told AT&T that they do NOT have the unlock codes.
SO .. what do you all make of that. I am clueless about unlock codes etc. TMobile told me this morning that I needed to get the unlock code from AT&T or Dell.
I'm pretty sure that Dell have already said they wont be releasing unlock codes until next year. It's pretty standard procedure really.
Your only option is to use a rebel sim.
shEEEsh said:
Spent 2 hours at the AT&T store. My friend talked to a half dozen tech people at AT&T .. They looked up the IMEI number and said they would give him the unlock code but the IMEI number is NOT in their computer. NO RECORD OF THE IMEI NUMBER .. They said, "you have to get the unlock from Dell." He conference called AT&T with Dell and Dell told AT&T that they do NOT have the unlock codes.
SO .. what do you all make of that. I am clueless about unlock codes etc. TMobile told me this morning that I needed to get the unlock code from AT&T or Dell.
Click to expand...
Click to collapse
Sadly that is due the missing link between AT&T and Dell on this phone. Just for an example, call AT&T tech support and ask them anything about the streak and the first thing you hear is "what is that?" or "No sir, there is no such a phone"!
This is what was told to me:
Well I couldn't post it because I'm a new member, But I just finished a chat with a Dell rep at the site and he said that it was for purchase unlocked now. So Thursday when I buy one for my wife to be used on T-Mo I guess we'll find out. I will post the results when we get it.
I really hope its true, but a Dell CS rep is not an official source folks. Although, i am starting to see folks on ebay selling unlocked US Streaks. Maybe this is a good omen
hey guys this phone was just released and most likely no one has any knowledge abt it except those of us who have been drooling for it i know i am drooling waiting for mine to arrive. im sure at&t will have the unlock codes just cause in the
US it appears the service provider is the one that get the unlock codes based of past experience with getting devices unlocked
I had the Sony Vaio UX390N and it was locked to AT&T. Sony was the one that gave me the unlock .. otherwise it makes sense that AT&T would have the codes.
I wish they did because .. you ever try talking to any of those people at Dell? I swear they are watching a movie or checking their email or chatting with friends while talking to you because they seem to not hear one word you say. That or they are just stupid.
*Omnipresent* said:
I really hope its true, but a Dell CS rep is not an official source folks. Although, i am starting to see folks on ebay selling unlocked US Streaks. Maybe this is a good omen
Click to expand...
Click to collapse
Last night when I was 'chatting' with a Sony rep... not a Tweet. The guy said YES, the unlocked version comes out sometime this week. I said "How do you know this and he said, "because just a bit ago they called us into a meeting and told us so." Actually I have the who chat .. just a sec ..
08/15/2010 09:09:46PM Agent (E&A_Rodel_Corpuz): "I see, yes the unlocked version is due to be released this week so is that the reason why we are returning the streak? To get an unlocked version?"
08/15/2010 09:17:48PM me: "Tell me this .. How is it that YOU KNOW that the unlocked phone comes out tomorrow but anyone on the phone doesn't know."
08/15/2010 09:18:26PM Agent (E&A_Rodel_Corpuz): "We were briefed with the information a few minutes ago."
Not unlocked
I just did another chat session with a dell rep and this time it was a woman. She said that it is NOT unlocked for use on other carriers and she did not have any information on when it would be unlocked for use on other carriers.
Print
Exit
08:15:58 System
You are now being connected to an agent. Thank you for using Dell Chat
08:15:58 System
Connected with E&A_Myra_B
08:16:08 E&A_Myra_B
Welcome to Dell Electronics and Accessories Sales Chat! I hope you are doing well and thank you for waiting. My name is Myra and I will be your Sales Agent today. Dell now offers Payment via Chat for a secure, fast, and more convenient way to order. Feel free to provide your phone number so that I can contact you if we get disconnected. How can I help you today?
08:16:08 E&A_Myra_B
Hi.. How are you?
08:16:36 Michael L Chapman
Fine. I have a question about the Dell Streak.
08:16:48 E&A_Myra_B
sure..
08:17:18 Michael L Chapman
Is the Dell Streak for sale yet unlocked to be used on another carrier, say T-Mobile?
08:17:38 E&A_Myra_B
I will be glad to assist you
08:17:58 E&A_Myra_B
The Dell Streak available now is a locked version, it is locked with AT&T for 2 years
08:18:41 Michael L Chapman
So the full price of 549.00 is still only for at&t?
08:19:10 Michael L Chapman
Do you know when it will be available unlocked for use on other carriers?
08:19:38 E&A_Myra_B
Yes, Michael and as soon as you activate the phone with AT&T you will be refunded with $250
08:20:08 E&A_Myra_B
we cannot assure you yet as to when is the unlocked version be released
08:20:34 Michael L Chapman
Ok. Thank you for the information. End chat.
I told them if I wanted to use AT&T I would have bought an iPad instead of this Streak ..
UNLOCKED STREAK LINK
ALSO: If you were to order from this link above you will never see ANYTHING about it being "locked to AT&T." In my chat last night I asked the tech if he would go look at my link ...
CHAT:
08/15/2010 09:18:55PM diane: "If I give you a link .. can you look at it from where you are ??"
08/15/2010 09:19:04PM diane: "it is a dell link."
08/15/2010 09:19:16PM Agent (E&A_Rodel_Corpuz): "Let me try..go ahead.."
08/15/2010 09:19:33PM diane: "http://www.dell.com/content/products/productdetails.aspx/mobile-streak?c=us&cs=****&l=en&s=eep"
08/15/2010 09:19:47PM diane: "That is where I ordered my phone from ..."
08/15/2010 09:20:53PM Agent (E&A_Rodel_Corpuz): "Yes that is an unlocked Streak."
lol u guys , goin postal on the poor dell chatters n ****
Yes but if you look at the bottom of the page it shows this:
As low as $299.99 with 2-year AT&T contract activation. For use on AT&T network only.
I believe the key here is the last part " For use on AT&T network only". I don't believe they are unlocked at least yet for other carriers.
OMG .. If you ever talked to any of them you know what I mean. If you put in Google Dell support you wouldn't believe how people beat them up. I am being NICE by just saying "stupid."
Well unfortunately I think it comes down to Dell not having a clue at this point. Too many of them saying too many different things. I'm certainly not going to buy one for my wife for use on T-MO until it says "for use on other carriers" on the order page.
hangdogdaddy38 said:
Yes but if you look at the bottom of the page it shows this:
As low as $299.99 with 2-year AT&T contract activation. For use on AT&T network only.
I believe the key here is the last part " For use on AT&T network only". I don't believe they are unlocked at least yet for other carriers.
Click to expand...
Click to collapse
That is what it says on the order link that came in the email .. but NOT on the link I gave you ... THIS ONE.
I just looked at the page again.. I can't find what you are saying .. This page says: $549.99 As low as $299.99 with 2-year AT&T contract activation == Nothing about ONLY AT&T ... Also .. In that link is the number 6099 .. Was that a firmware number?
Because FIRST there was THIS LINK .. It was working then .. Still is sort of ..
There are 2 links on the above page.. one below that says Please visit www.dell.com/streak tomorrow to purchase your Dell Streak. and if you click in the red box where it says "sign up below" you will see it takes you to a different page .. it takes you to the FIRST PAGE they had up.. where it said nothing about AT&T only.
Yes I clicked on both of those links and it still takes you to the page I am referring to.
http://www.dell.com/content/products/productdetails.aspx/mobile-streak?c=us&l=en&s=dhs&ref=hbn
And it clearly says:
$549.99
As low as $299.99 with 2-year AT&T contract activation. For use on AT&T network only.
I think the page you are referring to has expired.

Got unlock code!

i just got an email from AH Subsidy Unlock. and its for my streak smile.gif
heres the story. one call to AT&T. explained my situation. no questioned asked. At&t rep took my info (imei, contact, etc) right away to open a request. thats it. less than 2 weeks later, TODAY i got my UNLOCK CODE. woohooooo! and just in time, im going to the philippines tomorrow. i will try the unlock later though cause i dont have an other carrier sim card. will execute later when i go cali and visit my girl (shes t-mobile). will try to make video if im not lazy later. hehe smile.gif soooo happy.
heres the content of email i received:
PLEASE DO NOT REPLY AS THIS IS NOT A MONITORED MAILBOX
Your subsidy unlock request was received and processed, see below for details:
IMEI #: *************** DELL M01M Streak
Subsidy Unlock Code: ********
Caution: If this process is unsuccessful 10 times in a row, the phone will be permanently locked to the new at&t network. Do not attempt to enter the code more than one (1) time total. Instructions below will assist you in unlocking your device, if these steps are unsuccessful please contact us at 1-800-331-0500 or (916) 843-4685 from overseas.
HTC Cingular
1. Insert non-at&t SIM card into device
2. Power on the device
- Wait a few moments to allow device to fully power up
- Device will indicate "Network Locked", do you want to enter a Network unlock Code?
3. Select "Enter Code" option
4. Enter unlock Code
5. Select "OK"
-Device should now be unlocked
Note: To verify the IMEI, dial *#06# on device’s keypad, 15 digit # IMEI will display on the screen. If this sequen biggrin.gif ce does not work, pull the back/battery off the phone and the IMEI will be listed on the back of the phone.
cool beans, just as i stated in another post, call them, be nice, request to open a case and should receive it in your email.
I haven't called in for mine yet cuz i've been really busy with school and work also don't plan to be heading abroad soon, atleast not in the next 2 months.
What was your "situation?"
You Just tell You Need To Travel abroad?
It worked! my streak is now unlocked
Sent from my Dell Streak using XDA App
Didn't work for me
I called and told them I'm traveling internationally next week (true) and was issued a case number.
Having faxed (seriously, can they not embrace the 21st century and switch to email?) all the relevant info I got an email this morning ... DENIED
Supposedly I have to wait 90 days from the device activation to get a code. So the fact that I've been an AT&T customer for years has no relevance here.
Not happy. Now I've got to see if I can get a Rebel Sim II shipped to me before I leave on Sunday.
I told the lady I spoke to on the phone that I am a flight attendant (true). And that she can verify this from my account (I have airline discount). and I told her I even have that world thing plan. an extra 5.99 a month so I can use roaming with less charges because my line of job requires plenty of traveling. I explained to her that sometimes I have to carry extra phones just so I can use the simcards I bought at a different place like the philippines.
Can't wait to try it out with my Philippine Globe simcard. I made a slight detour to guam to pick up some friends. Leaving tomorrow to the philippines.
Oh I did make a video. It was tight seeing "t-mobile" appear on that blank space (where at&t use to be) above the words "screen locked". The anticipation was crazy (for me at least lol).
Sent from my Dell Streak using XDA App
p_razzi said:
I called and told them I'm traveling internationally next week (true) and was issued a case number.
Having faxed (seriously, can they not embrace the 21st century and switch to email?) all the relevant info I got an email this morning ... DENIED
Supposedly I have to wait 90 days from the device activation to get a code. So the fact that I've been an AT&T customer for years has no relevance here.
Not happy. Now I've got to see if I can get a Rebel Sim II shipped to me before I leave on Sunday.
Click to expand...
Click to collapse
What is the info that they asked u to fax?
irenic said:
What is the info that they asked u to fax?
Click to expand...
Click to collapse
NE Device Unlock Group said:
Please fax copy of proof of purchase w/IMEI to 1-866-886-6115. Please include the following on your fax:
1. “Device Unlock Code”
2. Your name
3. Account number
4. CTN/Cellular number
5. Contact information (number and email address)
6. Case number
7. IMEI number (can be obtained by typing *#06# into the device; IMEI will display on screen)
8. Receipt showing price paid for device
Proof must be received within 48 hrs, if not request will be discarded and new request must be submitted.
Click to expand...
Click to collapse
That's the email i got, i'm guessing p_razzi got a similar one, if not the same..
I just faxed the same info earlier today (fingers and toes crossed)...
Sent from my Dell Streak using XDA App
olemartinorg said:
That's the email i got, i'm guessing p_razzi got a similar one, if not the same..
Click to expand...
Click to collapse
thanks! anyway any of u guys bought the set direct from AT&T? coz mine was from Dell and I'm afraid they will reject the request
but I guess AT&T dont even has Dell Streak in their store.. am I right?
toyfreak said:
I just faxed the same info earlier today (fingers and toes crossed)...
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
are you sending them receipt from Dell or you got your streak from AT&T?
Got it straight from Dell. I think that's why they need a copy of the receipt. If I had bought my Streak from AT&T they would alerady have a record of the purchase, I think... I'll post the outcome and hopefully a video.
Sent from my Dell Streak using XDA App
And I tried to buy through AT&T first... They had no idea what a Streak was.
Sent from my Dell Streak using XDA App
Information unlock code Dell Streak.
Last night I just faxed the same information......and I hope they will send
unlock code and solves finally my problem!!!!!!
wear90 or dumavi
toyfreak said:
And I tried to buy through AT&T first... They had no idea what a Streak was.
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
yups.. but i'm afraid if they see the receipt is not from AT&T, they wont release the unlock code.. hmm
**UPDATED**
I've got my unlock code! I can say that unlock team and AT&T are really understanding of the customer's needs!

Question unlocking rogers dell streak

Hello i have a couple of questions. First i am thinking about buying a rogers dell streak but would like to use it on bell. I called omega cell in edmonton and they said they cant unlock it can it be unlocked online? Also what is everones opinion of it?
Sent from my GT-I9000M using Tapatalk
cyanide1973 said:
Hello i have a couple of questions. First i am thinking about buying a rogers dell streak but would like to use it on bell. I called omega cell in edmonton and they said they cant unlock it can it be unlocked online? Also what is everones opinion of it?
Sent from my GT-I9000M using Tapatalk
Click to expand...
Click to collapse
i love this phone having had a dozen or so in the last few years. mine is at&t unlocked so im sure the rogers one must be unlockable as well.
I just ordered one from dell after reading what froyo 2.2 can do on the streak which makes the streak a perfect device for me. The only downside is that it's locked to rogers, althought I'm on rogers network but i would love to have the flexibility to use other carriers in the event I am traveling aboard. I read somewhere that unlocking service is available but it's expensive - over $100. I checked with dell before I ordered and they said they don't offer the unlocking code. Now the last resource is going after rogers which I have not done yet, and I probably will do and just have to wait a little bit because it's still new until rogers put up the streak on their website.
I plan on using it on bell and rogers and just switch sim cards. My galaxy s is buggy as hell it will be sent away for 4 or 5 weeks for the second time and rogers doesnt work where I work but it the only other phone out in canada that I'm intrested in. well I don't mined paying 100 dollars to get it unlocked. What unlock site can be trusted.
Sent from my GT-I9000M using Tapatalk
hpacura said:
I just ordered one from dell after reading what froyo 2.2 can do on the streak which makes the streak a perfect device for me. The only downside is that it's locked to rogers, althought I'm on rogers network but i would love to have the flexibility to use other carriers in the event I am traveling aboard. I read somewhere that unlocking service is available but it's expensive - over $100. I checked with dell before I ordered and they said they don't offer the unlocking code. Now the last resource is going after rogers which I have not done yet, and I probably will do and just have to wait a little bit because it's still new until rogers put up the streak on their website.
Click to expand...
Click to collapse
I ordered one from Dell Canada on November 9 and the scheduled delivery date is this Thursday, November 18. When I read yesterday that unlocked Streaks are coming to the US in a few weeks with Froyo pre-loaded, I called Dell customer service (located in India) and asked to cancel my order. My order was still showing as "Not shipped" as of yesterday. The CSR told me that my order has almost gone through the manufacturing process and it is too late to cancel it now. He said I could refuse to take delivery when Purolator delivers it to me and that my money will be refunded. That's what I plan to do. I don't know if or when Dell Canada will sell the unlocked Streak, so I may have to get it from Dell USA.
chike99 said:
I ordered one from Dell Canada on November 9 and the scheduled delivery date is this Thursday, November 18. When I read yesterday that unlocked Streaks are coming to the US in a few weeks with Froyo pre-loaded, I called Dell customer service (located in India) and asked to cancel my order. My order was still showing as "Not shipped" as of yesterday. The CSR told me that my order has almost gone through the manufacturing process and it is too late to cancel it now. He said I could refuse to take delivery when Purolator delivers it to me and that my money will be refunded. That's what I plan to do. I don't know if or when Dell Canada will sell the unlocked Streak, so I may have to get it from Dell USA.
Click to expand...
Click to collapse
I read about the unlocked version will be available soon in the US but I doubted that the unlocked version will be highly for T-Mobile users which is not compatible with rogers / at&t. Dell has exclusive contract with at&t and thus would not sell unlocked version compatible with at&t/rogers.
cyanide1973 said:
I plan on using it on bell and rogers and just switch sim cards. My galaxy s is buggy as hell it will be sent away for 4 or 5 weeks for the second time and rogers doesnt work where I work but it the only other phone out in canada that I'm intrested in. well I don't mined paying 100 dollars to get it unlocked. What unlock site can be trusted.
Sent from my GT-I9000M using Tapatalk
Click to expand...
Click to collapse
You brought up a very good point about proven unlocked site. I guess we just have to wait and I'm sure more unlocking service sites will pop up soon and feedbacks from users.
You might be right.
Ive got an unlocked AT&T Streak on Rogers and love it.
Sent from my Dell Streak using XDA App
Hey guys, I am also in Canada and ordered a Streak from Rogers. I have used these guys before to unlock all the phone that I have had in the past year or so. "http://www.mobileincanada.com/?l=en&u=all" I have emailed them the IMEI # of the Streak and they said it would be no problem to unlock. They have a great satisfaction clause. Give them a try. BTW Rogers unlock codes are only $20.
fugdup said:
Hey guys, I am also in Canada and ordered a Streak from Rogers. I have used these guys before to unlock all the phone that I have had in the past year or so. "http://www.mobileincanada.com/?l=en&u=all" I have emailed them the IMEI # of the Streak and they said it would be no problem to unlock. They have a great satisfaction clause. Give them a try. BTW Rogers unlock codes are only $20.
Click to expand...
Click to collapse
$20 is a very good deal. Thanks for the info, I will unlock mine when I received it. Please provide feedback if it worked.
fugdup said:
Hey guys, I am also in Canada and ordered a Streak from Rogers. I have used these guys before to unlock all the phone that I have had in the past year or so. I have emailed them the IMEI # of the Streak and they said it would be no problem to unlock. They have a great satisfaction clause. Give them a try. BTW Rogers unlock codes are only $20.
Click to expand...
Click to collapse
Unless things have changed in the last four days since I wrote to those guys, they said they cannot unlock the Dell Streak. It even says so on their website for the Dell Streak. I am not able to post the link, but when you go to the link you provided above, click on Rogers (it is at the top where they show the wireless carriers), then scroll down and click on 'Streak Dell of Rogers'. At the bottom of that page you will see where they say they cannot unlock the Streak. As I mentioned, to cross-check on that, I wrote them four days ago and they wrote back saying "No, sorry", they cannot unlock it.
When will rogers carry them in store i need the phone ASAP and can't get it mailed to me?
hmmm, thats weird. My email was sent today once I got confirmation of my new Streak being shipped. My email also included the IMEI, so maybe they quickly ran it. ????? Since they offer a good refund clause, I will try it when the phone shows up and let everyone know.
cyanide1973 said:
When will rogers carry them in store i need the phone ASAP and can't get it mailed to me?
Click to expand...
Click to collapse
Rogers is selling outright for $599 and Dell is selling only $549 ........ Interesting. I bought mine from Dell and it will take weeks to get the phone but I could save $50.
I bought mine from rogers outright to use on fido.I got a rebel sim to unlock it and it worked.
I just went to the Mobileincanada website, put in the IMEI #, click on the button "Check if We can unlock your phone" and it gets back "Yes we can unlock your Dell Streak". At $20, I think this is a good deal ! Maybe I'll unlock it ... but then, I don't have any other Carrier's SIM to test.
If you put your IMEI code and it said it could then go ahead cause when i enter mine it says they can't unlock my streak at the moment. So i'm stuck with the Rebel sim card and there is no way i'm send it through the mail.
Rogers is providing unlock codes now
Sent From My Rooted Dell Streak Using Xda App
ya but at $50... ripoff!
At least they offer it but yea thats rogers for ya
Sent From My Rooted Dell Streak Using Xda App

Unlocked STREAK from dell website asking for network unlock code?

Hi all,
I have been playing around with my STREAK that I got from DELL website unlocked. First, it was stuck in the Dell Logo after upgrading to 2.1 Got it fixed by installing O2 1.6 then upgrade to O2 2.2 Howevever, now it ask me for a network unlock code. Even when I am having it build 12332 baseband GAUSB1A131500-US.
please help.
Did you buy it unlocked or unsubsidized? Unsubsidized is buying the device full price without the carrier discount for extending or creating a 2 year contract with them. Unlocked is when you can use it with any networks SIM card.
Either way, call/email dell and tell them that you bought it unlocked and they should send you the Unlock code.
I called At&t and just told them that i'm gonna be traveling overseas and need the unlock code and they sent it to me right away
good luck

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