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Hello,
I have got a real annoying problem with my HD. When i hook it up to a PC via the usb cable the phone is not detect, and i have tested it out on 3 different laptops. I tried a soft reset, turning the phone on and off and my last resort was a hard reset but it still dosent work.
When connected to my laptop the phone can charge via usb, and when the screen is turned off and i plug in the USB cable the screen turns on so it does know it connected. Is there anything else i can try to get it working? or would it possible be a hardware fault on the phone?
The rom version installed is 1.56.405.1(43972) wwe, radio version 1.13.25.4, protocol version 52.62.25.34u. I baught the phone from mobiles.co.uk, has anyone had ay experience with sending there phone backs under warranty to get problems fixwd?
thanks
samie
Do you have under 'Connections' settings tab (the three Windows Mobile settings tabs) a USB-PC Icon, if you do go into it and change the USB behaviour to/from advanced connection, if you have it !
That solved it for me, didn't like the advanced settting on mine.
Steeve24 said:
Do you have under 'Connections' settings tab (the three Windows Mobile settings tabs) a USB-PC Icon, if you do go into it and change the USB behaviour to/from advanced connection, if you have it !
That solved it for me, didn't like the advanced settting on mine.
Click to expand...
Click to collapse
yea, i went to the USB-PC setting and i tried all the different options but no luck. Mine only has the options Active sync(with a tick box under it to make the sync process faster), second is disk drive and the third is internet sharing. It dosent have an option for advance connection.
sst said:
yea, i went to the USB-PC setting and i tried all the different options but no luck. Mine only has the options Active sync(with a tick box under it to make the sync process faster), second is disk drive and the third is internet sharing. It dosent have an option for advance connection.
Click to expand...
Click to collapse
Are you trying with windows mobile device centre?
also did you you try it with the sync faster option unchecked?
Have you also tried another cable, if you have a ps3 its the same connection and some camera connectors are the same too
ozmoran said:
Are you trying with windows mobile device centre?
also did you you try it with the sync faster option unchecked?
Have you also tried another cable, if you have a ps3 its the same connection and some camera connectors are the same too
Click to expand...
Click to collapse
i am changing the setting on my phone Start>setting>connections>usb-pc . Yea, i tried it with the box unticked for syncing faster byt no help there. i have tried some other cable i have which are mini usb, but that didnt help aswell.
sst said:
i am changing the setting on my phone Start>setting>connections>usb-pc . Yea, i tried it with the box unticked for syncing faster byt no help there. i have tried some other cable i have which are mini usb, but that didnt help aswell.
Click to expand...
Click to collapse
It depends what OS you have on your PC is it XP or Vista
Sometimes the software isnt up to date so the phone charges but doesnt sync
Try downloading the latest drivers/software for your PC
This is active sync 4.5
By the way what are you trying to get done on active sync? are you trying to sync to outlook?
Or do you just want to look at your phone like a disk drive?
i have windows xp sp3. Active sync version is 4.5 as i did read previosly other version did casue problems with syncing.
I am trying to copy some music over to my memory card and some cabs so i can install some software. Only strange thing i last night the phone connected fine as a disk drive when i copied some music across, and since then i havent installed any new software or done any software changes on my laptop and my phone when i connected it today, firstly i tried to do it as a disk drive but it wasnt detected, so then tried active syn with the tick box selected but it didnt work so diabled it but it still wasnt working.
sst said:
i have windows xp sp3. Active sync version is 4.5 as i did read previosly other version did casue problems with syncing.
I am trying to copy some music over to my memory card and some cabs so i can install some software. Only strange thing i last night the phone connected fine as a disk drive when i copied some music across, and since then i havent installed any new software or done any software changes on my laptop and my phone when i connected it today, firstly i tried to do it as a disk drive but it wasnt detected, so then tried active syn with the tick box selected but it didnt work so diabled it but it still wasnt working.
Click to expand...
Click to collapse
From what I have read the sync may have been messed up from the music or other files transferred sometimes it due to calender Im not sure what the prob is.
Have you tried deleting the connection in activesync? then reconnect
also your SD card may be causing it Try accessing your card on your PC, take the card out of your phone and use the adapter for the card
Have you also checked the options in Activsync on the phone are they all ok?
hi all, I also have the same problem with my HTC HD...
ROM version: 1.18.707.3 (23358) WWE
ROM Date: 12/10/08
Radio version: 1.09.25.14
Protocol version: 52.49a.25.26U
My problem is the same as what SST had described. All my PCs and laptops in my home and office are unable to detect my HD phone when I connect the USB cable on it. The HD screen only showed a battery charging icon while my PC/Laptop doesn't show any device connected. I am using Ms Win XP Pro SP3 on my laptop and Ms Vista Ultimate on my desktop. Active Sync 4.5 and Ms Mobile Center has been installed respectively on each computer. I have change to different type of mini USB cable as well.
Before this, everything was fine. This only happenend 2 days ago. I have tried to soft reset for few times and hard reset for twice. It can't solve my problem. I even tried to delete all the Windows-PC that is available on the HD, but still the same problem.
When I take out the mini SD card and try to read it using the SD adapter on my computer, it cannot detect anything on the media. This is very weird, but when I insert back into my HD, it works properly in the File Explorer and I can access all the files inside. I repeat a few times and the same thing happened.
Without ActiveSync, I can't even upgrade my ROM if there is a new update available.
I really have no idea what happened on my HD. Appreciate much if anyone can enlighten me on these 2 issues.
Thank you in advance!
dcspeed said:
hi all, I also have the same problem with my HTC HD...
ROM version: 1.18.707.3 (23358) WWE
ROM Date: 12/10/08
Radio version: 1.09.25.14
Protocol version: 52.49a.25.26U
My problem is the same as what SST had described. All my PCs and laptops in my home and office are unable to detect my HD phone when I connect the USB cable on it. The HD screen only showed a battery charging icon while my PC/Laptop doesn't show any device connected. I am using Ms Win XP Pro SP3 on my laptop and Ms Vista Ultimate on my desktop. Active Sync 4.5 and Ms Mobile Center has been installed respectively on each computer. I have change to different type of mini USB cable as well.
Before this, everything was fine. This only happenend 2 days ago. I have tried to soft reset for few times and hard reset for twice. It can't solve my problem. I even tried to delete all the Windows-PC that is available on the HD, but still the same problem.
When I take out the mini SD card and try to read it using the SD adapter on my computer, it cannot detect anything on the media. This is very weird, but when I insert back into my HD, it works properly in the File Explorer and I can access all the files inside. I repeat a few times and the same thing happened.
Without ActiveSync, I can't even upgrade my ROM if there is a new update available.
I really have no idea what happened on my HD. Appreciate much if anyone can enlighten me on these 2 issues.
Thank you in advance!
Click to expand...
Click to collapse
Can you access USB when in Bootloader?
you probably know this but if you dont.........turn off phone, hold volume down button then turn phone on it should show tri colour screen
with serial written on bottom, plug your usb cable in hopefully it will say USB
atleast then you can flash
Try also deselecting faster connection on comm settings and you can also look here
hi ozmoran, the white portion screen only shown "serial" even I have already plugged in the USB cable... any idea?
thank you in advance.
ozmoran said:
Can you access USB when in Bootloader?
you probably know this but if you dont.........turn off phone, hold volume down button then turn phone on it should show tri colour screen
with serial written on bottom, plug your usb cable in hopefully it will say USB
atleast then you can flash
Try also deselecting faster connection on comm settings and you can also look here
Click to expand...
Click to collapse
this may sound a bit basic but are you using the usb cable that came in the box ?
I've found certain cables won't connect my phone to PC/laptop, they'll charge fine but no connection.
For some reason the phone seems picky about which cable it uses.
dcspeed said:
hi ozmoran, the white portion screen only shown "serial" even I have already plugged in the USB cable... any idea?
thank you in advance.
Click to expand...
Click to collapse
When in bootloader, disconnect usb and then re-connect it to phone. If bottom of bootloader doesn't change from 'Serial' to 'USB', you may find that your usb drivers need updating. Here is a guide to update drivers.
Also, before updating drivers, ensure that all correct settings in activesync have been selected i.e. 'allow usb connections' in connection settings.
Hi, Spartan. Thanks for your help.
I tried to update the USB device but the device manager doesn't show any USB-WinCE drivers at all. I guess my HTC HD USB port is faulty. Anyway how, my set is only few months old, I think I will sent it back to the dealer for a warranty claim.
Will update you guys again! Thanks!
quick update....in the end i gave up and took it to carphoneware house to get the problem sorted. They sent it off to their repair centres, who would have just flashed and updated the firmware. That didnt work so they sent it off to HTC who replaced the main board. so it looks like the mini usb connection was the source of the problem.
sst said:
quick update....in the end i gave up and took it to carphoneware house to get the problem sorted. They sent it off to their repair centres, who would have just flashed and updated the firmware. That didnt work so they sent it off to HTC who replaced the main board. so it looks like the mini usb connection was the source of the problem.
Click to expand...
Click to collapse
Thanks for the update bro
Its good to get feedback so everyone has more answers in future
The problem solved : i had same problem, after read and searched I switch and use USB to miniUSB's cable of my camera which have a round filter it pop right up (Active Sync and Windows XP).
lol @ Tihuyh!
Im having a similar issue. USB connections were intermittent, i updated the windows drivers and everything was great. Now for some reason is stopped working, havnt been able to connect by USB at all. The device doesn't show up in device manager and the bootloader screen doesnt change to USB. it will charge tho and i can access the SD card from my card reader and it works fine in the device. Its quite frustrating tho, looks like my phones going back to orange
Just goes to show that similar problems don't necessarily have the same solution.
Thanks everyone for there input. Hopefully this will help others with 'similar' issues
hi had my touch hd for ages now, and it connected to my pc with no problems, now all of a sudden its stopped working it charges but doesnt let me transfer files to it, i tried reset hard and soft
please help
go into connection setting- usb to pc setting and under the 1st option Activesync, UNTICK Enable faster data sync...
it worked for me
why don't you try to connect to your PC via Bluetooth? When that is working, chek another USB cable to see whether your cable is faulty. Might be a cause because it suddenly stopped working. Good luck
Dan - are you trying to connect with ActiveSync, or as a USB storage device?
Neelesh35 said:
go into connection setting- usb to pc setting and under the 1st option Activesync, UNTICK Enable faster data sync...
it worked for me
Click to expand...
Click to collapse
i tried that , but it didnt work
kuzibri said:
why don't you try to connect to your PC via Bluetooth? When that is working, chek another USB cable to see whether your cable is faulty. Might be a cause because it suddenly stopped working. Good luck
Click to expand...
Click to collapse
my laptop hasnt got bluetooth, its not the cable as ive tried 2 cables, they charge but my htc doesnt gimmie a choice to active sync, or mass storage or internet
johncmolyneux said:
Dan - are you trying to connect with ActiveSync, or as a USB storage device?
Click to expand...
Click to collapse
both it doesnt give me the option when i plug in htc to my pc, it used to be fine but now doesnt work
the same thing happen with me , i did every thing
change cable
check for usb port
.....etc
i can connect through bluetooth but it didn't sync
when i boot i have serial not USB in the screen with color
plz help me
Assiri said:
the same thing happen with me , i did every thing
change cable
check for usb port
.....etc
i can connect through bluetooth but it didn't sync
when i boot i have serial not USB in the screen with color
plz help me
Click to expand...
Click to collapse
Have you updated the usb drivers - http://forum.xda-developers.com/showthread.php?t=524619?
ClydeB1 said:
Have you updated the usb drivers - http://forum.xda-developers.com/showthread.php?t=524619?
Click to expand...
Click to collapse
i can't because in bootloader in the bottom of screen i have SERIAL not USB
can anyone help?
danjohnson19855 said:
can anyone help?
Click to expand...
Click to collapse
I hope it's not this
but it's possible to break the data connection (wires ?)
but not the rest of a usb socket
I did it to an mp3 player
all I could do is charge it
if the connections are ok and it does't ask (active sync/disk/connection sharing)
you might have ticked the box that says don't ask
that can be set back again can't remember how
but there is a thread on it somewhere on xda
found it
start -> settings -> usb to pc ->
I do have exactly the same problem....tried EVERYTHING....no success....surfing the net saw many are experiencing the same problem...
garyjmobey said:
I hope it's not this
but it's possible to break the data connection (wires ?)
but not the rest of a usb socket
I did it to an mp3 player
all I could do is charge it
if the connections are ok and it does't ask (active sync/disk/connection sharing)
you might have ticked the box that says don't ask
that can be set back again can't remember how
but there is a thread on it somewhere on xda
found it
start -> settings -> usb to pc ->
Click to expand...
Click to collapse
thanks for help i unticked the box , but still doesnt work , is there anyway to chance roms without a usb connection
You can flash from SD card. I have same problem with TyTN II, charging when turned off, no usb connection.
igord said:
You can flash from SD card. I have same problem with TyTN II, charging when turned off, no usb connection.
Click to expand...
Click to collapse
how do u flash from card?
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing
djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.
Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.
This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.
bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.
this is one of the many WM6.5 errors!
need Android soon!
Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....
as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol
"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.
Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.
Hi guys,
I'm new to this forum and also to Android.. I just purchased HTC Aria yesterday and I tried to sync it to my pc but when I plugged the usb cable into the pc, my phone is not detected at all. I installed HTC Sync on my computer but it doesn't show up still.. Any suggestions?
Carlolzy said:
Hi guys,
I'm new to this forum and also to Android.. I just purchased HTC Aria yesterday and I tried to sync it to my pc but when I plugged the usb cable into the pc, my phone is not detected at all. I installed HTC Sync on my computer but it doesn't show up still.. Any suggestions?
Click to expand...
Click to collapse
Hey bud, number one - what operating system are you on? Number two - even though it doesn't show up, when you plug it in do you hear the USB notification sound from the computer? Number three - if you DO hear the notification sound, can you see anything related to your phone in the device manager (right click My Computer, go to manage, on left go to device manager). Number four - does your phone realize its been plugged into the computer? I'm pretty sure for HTC Sync to pick the phone up you need to choose HTC Sync as the connection mode on the phone...
Sent From My HTC Aria Using XDA App
I installed 4.1 today and when I plug the phone in to the computer it doesn't give me the option to mount it.
The computer finds the phone but will not read from it.
Are you using a generic usb cable or the one that came with your Eris.
When I use a generic usb cable, 95% of the time I can see the phone install but it is completely unaccessible as a drive. This happens with every rom including the htc stock 2.1
maddog1500 said:
I installed 4.1 today and when I plug the phone in to the computer it doesn't give me the option to mount it.
The computer finds the phone but will not read from it.
Click to expand...
Click to collapse
you really should post rom related issues in the rom thread
I've never had a problem mounting my phone with my monoprice or ebay usb cables. I was about to flash celbfroyo 4.1 though.
Sent from my ERIS using XDA App
What OS are you using?
When you say the computer finds the phone, is that just a notification? Or is it listed with your drives or your devices? Does the phone recognize that it was USB connected in your notification shade?
I am running CELB 4.1. I just connected using a cable I have used before for this. Two notifications were added - one telling me that USB debugging is connected, and another telling me that "USB is connected - Select to copy files to/from your computer". Tapping that notification brings up the USB connected screen, with a button to turn on USB storage. Tapping the button mounts the SD card to my computer.
This is pretty much the way that CELB has always worked for me.
Thanks Doogald
Must have missed seeing that when I plugged it in.
Thanks a lot working like a champ now !
Sorry I posted this thread in the wrong place won't happen again