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So I've had the G1 since it came out and have been having no problems with it until this week. When my girlfriend and I txt or call eachother it won't work. I have no problems contacting other people. She also has the G1 and she has the same problem too.
First when I txt and try to send the red pending message thing stays on the txt for a long time and then it gives me an error. I have full signal and have 3g. She has the same problem too.
When I try to call her it goes straight to her voicemail and vise versa.
We also tried using IM but the same problem happens and our conversations always get dropped. This has been really pissing us off because we have been using T-mobile together for 4 years now. WTF!?
Are others of you having the same problem when conversating with other G1 owners?
Thanks
Its a sign telling you that you should break up with your GF.
First thing first have you tried restarting your phone by taking the battery out.(you would be suprised how many people don't do this and 80% of the time it fixes the issue.)
Second if you have a long thread of text with her(over 150) try deleting that.
Third if that doesn't work then do a hard reset on each others phones. You won't loose your contacts, the will show up again once you log back in. Try texting and calling each other on fresh phones. If it works start re installing your apps one at a time and texting each other between each one. It could be an app as well blocking you guys.
Still having issues looks like a call to T-mobile tech support is in your future and possibly a warranty exchange.
dont why is that, but deleting some sms messages would help a lot. try those issues from above poster. good luck & dont give up w/your gf
If it's happening on both phones, it sounds like it might be a network issue? Contact T-Mo.
Thanks for your help guys, I'm not a newbie with phones so I did all what's mentioned above.
Took out battery, reseted both phones, hard reseted both phones, installed apps one at a time and we still have that problem. We both delete the threads before they reach 100 so that can't be it.
The problem usually happens at night, I'm going to call T-mobile tomorrow and see if we can get an answer.
Thanks again
elsucio03 said:
Thanks for your help guys, I'm not a newbie with phones so I did all what's mentioned above.
Took out battery, reseted both phones, hard reseted both phones, installed apps one at a time and we still have that problem. We both delete the threads before they reach 100 so that can't be it.
The problem usually happens at night, I'm going to call T-mobile tomorrow and see if we can get an answer.
Thanks again
Click to expand...
Click to collapse
Are you two on separate accounts with T-Mo? If on same account, do you both have a separate dataplan for each G1? I'm just grabbing at straws here, but the way it only malfunctions when you two contact each other seems to suggest it's got something to do with your G1 plan(s)/service(s).
GL
jashsu said:
Are you two on separate accounts with T-Mo? If on same account, do you both have a separate dataplan for each G1? I'm just grabbing at straws here, but the way it only malfunctions when you two contact each other seems to suggest it's got something to do with your G1 plan(s)/service(s).
GL
Click to expand...
Click to collapse
Yes we have a family plan with the unlimited text and data.
I just checked out my account on My T-mobile and they didn't recognize my phone. I tried to change my myfaves but that didn't work so the site is down. It could be that T-mobile is having some sort of issue.
elsucio03 said:
Yes we have a family plan with the unlimited text and data.
I just checked out my account on My T-mobile and they didn't recognize my phone. I tried to change my myfaves but that didn't work so the site is down. It could be that T-mobile is having some sort of issue.
Click to expand...
Click to collapse
As I understand it, each G1 must have its own dataplan, even if you are sharing the same voice plan (i.e. family plan). Perhaps the sales rep who set up your G1s didn't know this and only added one dataplan? When you communicate between your two G1s it would appear to T-Mo's network as the same data customer trying to call/sms itself. Hence the screwiness?
Just a theory.
jashsu said:
As I understand it, each G1 must have its own dataplan, even if you are sharing the same voice plan (i.e. family plan). Perhaps the sales rep who set up your G1s didn't know this and only added one dataplan? When you communicate between your two G1s it would appear to T-Mo's network as the same data customer trying to call/sms itself. Hence the screwiness?
Just a theory.
Click to expand...
Click to collapse
I understand where you're coming from but we have the same voice plan with two separate data/text services.
When we try to call it takes several attempts for it to go through but most of the time our calls are dropped within a minute. Text works most of the time.
elsucio03 said:
I understand where you're coming from but we have the same voice plan with two separate data/text services.
When we try to call it takes several attempts for it to go through but most of the time our calls are dropped within a minute. Text works most of the time.
Click to expand...
Click to collapse
Ahh. Still, it definitely seems to be a T-Mobile issue. I would suggest bringing both phones into a T-Mo store and having them take a look at that and maybe your account as well. If any of the sales reps there has a G1, try calling it.
elsucio03 said:
I understand where you're coming from but we have the same voice plan with two separate data/text services.
When we try to call it takes several attempts for it to go through but most of the time our calls are dropped within a minute. Text works most of the time.
Click to expand...
Click to collapse
One problem i have seen a couple of times, when i have 3g turned on, I cant call out send or receive text messages, and only seems to happen in certain areas of my town. If i disable 3g everything works fine. My roomate has the same issue with his G1 in the same areas of town as well.
Update:
Both of our phones seem to be working fine today. I still don't know what it was though. If it happens again then I'm definitely going to a T-mobile store.
Thanks guys
ranger7424 said:
One problem i have seen a couple of times, when i have 3g turned on, I cant call out send or receive text messages, and only seems to happen in certain areas of my town. If i disable 3g everything works fine. My roomate has the same issue with his G1 in the same areas of town as well.
Click to expand...
Click to collapse
offhand, have you reported that to t-mobile? thats the only way things will ever get fixed, if you havn't. Call drop/similar issues are taken seriously by tmobile and they will send a tech to check it out (though you may be unaware). If the tech can recreate your trouble, it will be fixed.
Update:
Both of our phones are fixed! I called T-mobile and they said that problem has happened before, our sim cards needed to be changed so we can be able to use the 3g.
We both went to the T-mobile store today and got them replaced with no problem and now everything is perfect.
One of the many reasons I love T-mobile and my G1!
elsucio03 said:
Update:
Both of our phones are fixed! I called T-mobile and they said that problem has happened before, our sim cards needed to be changed so we can be able to use the 3g.
We both went to the T-mobile store today and got them replaced with no problem and now everything is perfect.
One of the many reasons I love T-mobile and my G1!
Click to expand...
Click to collapse
Ahh yeah if you are using a legacy SIM that would definitely kill your 3G joy. Need a USIM for 3G I'm glad T-Mo was able to fix it for ya.
Edit: By the way you might want to revise the title of this thread with "Fixed" so folks don't unintentionally bump it a few months later.
jashsu said:
Ahh yeah if you are using a legacy SIM that would definitely kill your 3G joy. Need a USIM for 3G I'm glad T-Mo was able to fix it for ya.
Edit: By the way you might want to revise the title of this thread with "Fixed" so folks don't unintentionally bump it a few months later.
Click to expand...
Click to collapse
Good idea, My SIM card was about 5 years old.
We have problem here and there but it's just service issues.
jashsu said:
Ahh yeah if you are using a legacy SIM that would definitely kill your 3G joy. Need a USIM for 3G I'm glad T-Mo was able to fix it for ya.
Edit: By the way you might want to revise the title of this thread with "Fixed" so folks don't unintentionally bump it a few months later.
Click to expand...
Click to collapse
You do not need a USIM for tmobile. The sim he had may have been too old, but i have not changed my sim for at least 2-3 years and i can swap my sim into any phone i choose. ATT requires a USIM i believe, but tmobile service will work with either... can anyone actually chime in that has an offical t-mo USIM?
phatman81 said:
You do not need a USIM for tmobile. The sim he had may have been too old, but i have not changed my sim for at least 2-3 years and i can swap my sim into any phone i choose. ATT requires a USIM i believe, but tmobile service will work with either... can anyone actually chime in that has an offical t-mo USIM?
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Click to collapse
Oh! Didn't know that. I had T-Mo years ago, but have been with AT&T for the past two years due to a promotional pricing.
Hey guys, I just wanted to see if anyone else is having a longer waiting period with the Rogers 3G network lately or if it is just me. I've been noticing that my phone has slowed down quite a bit when browsing the internet or using an application that requires data on the 3G network. My wi-fi is fine, just the 3G. It takes between 45 secs to 1 minute to retreive the information. I had called Rogers and asked them to reset or refresh or whatever they do down there, but didn't seem to help.
Now if it is just my phone, maybe it is some application that is using up the processor or data, but I don't have that many applications running in the background other than weatherbug that constantly uses data.
Any suggestions would be helpful.
Thanks
What happens if you run a speedtest? the app by Xtremelabs is good.
no issue here. i use mine on a daily basis between pickering and mississauga, and as long as i have at least 2 bars of signal strength my magic is very fast over 3g
Thanks guys for the quick response. I think I found the problem. I had called Rogers support again and they said that it is due to my sim card being a 2G one. I need to replace it with a 3G. Hopefully that will fix the problem.
Thanks
I too have been having internet/email issues since last Thursday using my Treo 750. The symbol toggles between 3G and H and usually does nothing but comes back with an error message saying something like 'cannot find this page...'. I travel between Oakville and Concord every day with the same issues. The phone worked perfectly in Brantford last night...so I don't think it's a hardware issue. The tech support guy grabbed a treo and tried and was able to connect on EDGE....not 3G.
I tried my sim card in my sons Motorola Risr and it works perfectly....on EDGE. They tech support guy said they were having issues with 3G last Thurs/Friday, so I'm wondering if whatever they did last week is affecting some older phone models (I've had mine for 1 1/2 years now). Not sure if I can (or if I want to) configure my treo to connect via EDGE instead of 3G...
Anyone having the same problem?
Very odd indeed. I got my new sim card but still doesn't fix my problem. At least I'm not the only one experiencing the same problem. As far as I know, the 3G and H symbol are he same thing according to rogers tech guy, correct me if I am wrong. I'm going to call again today to see if I come up with anything.
Just got off the phone with Tech Support again. They are sending me a new Sim Card, but from the sounds of it, that's probably not going to fix the problem. He WAS going to do a free hardware swap until he discovered the phone is out of warranty. Then it was basically "oh gee, three year contract, one year warranty...tough luck".
Yep, the G and H are the same thing. Since mine is switching back and forth, he said the phone is hunting for a signal.
When I asked why the phone worked perfectly in another city he couldn't give me a good answer. I have to go back to Brantford tonight, so I'll get a chance to repeat the experiment.
Listen folks. It has nothing to do with your SIM card, nor your phone. The reps at rogers, I for one, ASSUME it could be the sim card, but really, most of the reps cannot differentiate an incompatible SIM with a compatible one, so they send you out a new one anyways, just to get you off the phone because they really don't know what the cause is and they have no hands on the status of the networks and network problems other than what is posted in library by the actual IT department, which do not directly communicate with the centers.
To sum it up. Rogers 3G network is garbage! and that DNS issue is not isolated to the metro area, it's here too in Newfoundland. DNS resolution is extremely slow, even with OpenDNS, which means it's their switches that are garbage and most likely being bogged down. Rogers thinks they had solved the problem by throttling the 3G bandwidth to ~3Mbit and the upstream to less than 150K, (My assumption), however, that isn't working.
From my guess is that the request is sent to Rogers networks, which cache that request then caches the pages and sends it to your device, making it appear you have a fast connection.
Anyways, sometimes I find the EDGE network a lot faster..especially in the DNS resolution area.
"It has nothing to do with your SIM card, nor your phone"
My feeling exactly. It just seems a little too coincidental that everything was just fine until they had a network "issue" late last week.
So, being a mechanical guy with very little knowledge of how a these things actually work, is there a way for me force the treo750 to use the EDGE network?
Never mind, I got a hold of a guy at Rogers who seemed to know his stuff. He told me to get the latest OS from Palm and then how to go in and set it up for EDGE. We'll see how that works.
lotacus said:
Listen folks. It has nothing to do with your SIM card, nor your phone. The reps at rogers, I for one, ASSUME it could be the sim card, but really, most of the reps cannot differentiate an incompatible SIM with a compatible one, so they send you out a new one anyways, just to get you off the phone because they really don't know what the cause is and they have no hands on the status of the networks and network problems other than what is posted in library by the actual IT department, which do not directly communicate with the centers.
To sum it up. Rogers 3G network is garbage! and that DNS issue is not isolated to the metro area, it's here too in Newfoundland. DNS resolution is extremely slow, even with OpenDNS, which means it's their switches that are garbage and most likely being bogged down. Rogers thinks they had solved the problem by throttling the 3G bandwidth to ~3Mbit and the upstream to less than 150K, (My assumption), however, that isn't working.
From my guess is that the request is sent to Rogers networks, which cache that request then caches the pages and sends it to your device, making it appear you have a fast connection.
Anyways, sometimes I find the EDGE network a lot faster..especially in the DNS resolution area.
Click to expand...
Click to collapse
I love ripping on Rogers for being crap, they are, but the network is downtown Toronto is far from crap. And it is not throttled. I have had repeated speedtests reach 3900kb/s with the average around 3100kb/s. Thats not too bad considering the crap they put up with in the states on AT&T.
bcrook said:
I love ripping on Rogers for being crap, they are, but the network is downtown Toronto is far from crap. And it is not throttled. I have had repeated speedtests reach 3900kb/s with the average around 3100kb/s. Thats not too bad considering the crap they put up with in the states on AT&T.
Click to expand...
Click to collapse
True, compared to the 3G in the U.S I would agree that Rogers has an edge, 3G here in Newfoundland is still in it's infancy, well still is everywhere. We just got 3G last winter I believe.
what newfoundland has 3G?
now hell really has frozen over (ha)
Im from dildo bay
So I am using my N1 on att so therefor it only works on EDGE. The problem is that whenever I have an active data session open, my phone does not ring and calls just go to vmail. Is there any way to set the phone to take the call and suspend the data connection?
No one has an answer? Not even through rooting the phone can I get it to accept calls over data...
i haven't used my N1 on the ATT network, but i've never head of data overriding voice. on any network. Voice should kick your data connection. I wonder if you have an issue with an APN setting.
I'm looking for the same,
IM in the Netherlands on vodafone. 3g works fine, but can't call and use internet on the same time.
Dont you need to be on at least 3g to have voice and data at the same time?
this has always been my experience on quite a few phones I have had when in an EDGE only area and tethering on O2 in the UK, phone does not ring.
On 3G it does, in fact last night while on a conference call on speakerphone I decided to run the speed test app to see how much a voice connection impacted data and I got 300-400kbps and I normally get 1-2Mbps, only ran it once and forgot to run it again after the call has ended, so it could just be local conditions....
You are correct that you cannot have voice and data working at the same time unless you have 3g (HSDPA). If you only have and EDGE connection, you can use data or voice, not at the same time though.
So I called HTC directly and asked what the heck was going on and if there is a way to change this and they told me there was NOT. The device is set up to accept data over voice. So basically the sell it as an "unlocked" device but the functionality is is majorly flawed if it cant run on 3g. I am a little angry at this point, yes I should have researched a little more, but who the hell sells a cell PHONE where data overides voice
roush611 said:
So I called HTC directly and asked what the heck was going on and if there is a way to change this and they told me there was NOT. The device is set up to accept data over voice. So basically the sell it as an "unlocked" device but the functionality is is majorly flawed if it cant run on 3g. I am a little angry at this point, yes I should have researched a little more, but who the hell sells a cell PHONE where data overides voice
Click to expand...
Click to collapse
Apparently HTC does, probably based on usage stats. I use several gigabytes of data and 1500 text msgs per month on my plan b/w myself and my wife and we only use 200 - 400 minutes. I am pretty sure that we are not the exception either...
Diceman4 said:
Apparently HTC does, probably based on usage stats. I use several gigabytes of data and 1500 text msgs per month on my plan b/w myself and my wife and we only use 200 - 400 minutes. I am pretty sure that we are not the exception either...
Click to expand...
Click to collapse
I understand what you are saying and I am the same way. But being such a heavy user I do often get calls when I am on the web. So it is crap that this device is really not a fully functioning phone on EDGE.
Asking your phone to put voice over data as priority on edge is like asking your phone company to put your mom's phone number over others and having her call kick someone else's call off while you are talking.
This is not an issue with the Nexus One, all phones, when on EDGE, behave this way. This is just the way EDGE works, this is why they push 3G devices and network services and not EDGE. It's old and not as functional.
If you are not happy with the Nexus One because of this, I would suggest selling it and waiting for AT&T to get their device that will compete with this.
Talderon said:
This is not an issue with the Nexus One, all phones, when on EDGE, behave this way. This is just the way EDGE works, this is why they push 3G devices and network services and not EDGE. It's old and not as functional.
If you are not happy with the Nexus One because of this, I would suggest selling it and waiting for AT&T to get their device that will compete with this.
Click to expand...
Click to collapse
That is not true. Blackberry curve for instance runs on edge, if a call comes it it will interupt the data connect to take the call. You cant do voice and data at the same time, i agree with that. I have had other devices like the G1 when it first came out and when it ran on edge and I was getting a call while on the internet it would suspend my data and take the call...
And I like the N1 that is why I still have it. It just sucks that on a PHONE, data is prioritized over voice. I was looking for a solution for this situation by either rooting or figuring something out within the phone, but I guess there is not a way to fix this.
roush611 said:
That is not true. Blackberry curve for instance runs on edge, if a call comes it it will interupt the data connect to take the call. You cant do voice and data at the same time, i agree with that. I have had other devices like the G1 when it first came out and when it ran on edge and I was getting a call while on the internet it would suspend my data and take the call...
And I like the N1 that is why I still have it. It just sucks that on a PHONE, data is prioritized over voice. I was looking for a solution for this situation by either rooting or figuring something out within the phone, but I guess there is not a way to fix this.
Click to expand...
Click to collapse
You are mistaken. I've had at least 10 phones that ran edge for data and none of them could interrupt data for voice. You are probably using more data intensive Apps or webpages compared to the blackberry, so its more likely you are missing calls.
Go use the blackberry to download a 7 MB file and see if you can call it.
where i live i'm just outside the 3G areas
my past phones have been HTC and i just end up with a voicemail notification when someone calls and my phones were ALWAYS on data, people used to get pissed thinking i was avoiding them.
google voice fixes this, i can just switch to my notification, listen to voicemail or if i'm lucky read the transcription (usually doesnt match though ) without having to effect what i was doing.
On my winmo phones, if i tried to do this, i would sometimes go back to my browser to find it decided to close while i was on the call to listen to my voicemail and then i would lose what i was doing and have to start all over anyways. so this is just another reason i love the nexus one and google voice, you say useless data>voice, i say a fix to my problem. i love you n1! lol
I can not speak to blackberry phones but this behavior has been the norm for all of my smartphones, to include the G1. If I make heavy use of Edge in a non 3g area then phone calls would not get through. It is annoying but not a problem specific to the N1.
Ok, this is goofy.
Wifi works great
EVDO connects to internet and works great
3g shows 3 bars, but will not connect to internet
This is true even after a hard reset. Must be a settings issue? I did a hard reset, let it set up, and still same problem.
I got the same problem. Purchased the phone yesterday morning. I never had the data plan before. I called T-Mobile twice and they told me that it can take up to 48 hours for the data to kick in. If it doesn't work by tomorrow morning, I'll give them a call again.
i got the same thing too guys. it is fine now and i got a text message from tmo so it it cuts out again i will chime back in.
buy yeah, yesterday i lost connection twice for long periods of time, like a couple of hours.
Thanks for the info! Seems pretty weird that it works when I'm in an E area, but not on 3g. Maybe different towers or something. Friggin awesome phone though!
LOL, WTF
i just tried to go on yahoo on my hd2 just now after posting and guess what.... it's out again!
OK so I pulled the battery and popped it back in and my internet is back.
i hope this isn't a hardware issue!
Yeah, this is interesting. Popped my TMo sim into my Xperia, could only get E level of service for some reason but could connect to the internet. Put the sim back in my HD2, took it to the far corner of the basement where it drops to E service and it connects to the internet. Back in 3g zone and it won't connect at all. At least it seems to have a stronger antenna than the Xperia. I'll have to give them a call and see whats going on.
there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com
I called into customer service about same issue. I was told to power down, remove battery and start it again and check. It worked afterward.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing.
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
hazard99 said:
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
HTC Dream.
Click to expand...
Click to collapse
lude219 said:
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
Click to expand...
Click to collapse
I'm in NYC. The 3G is good here. Rarely had problems. Probably only a day or something that I can remember.
spotty here in denver. got mine last night. can't get any gps satellites for google maps either.
-Tony
""there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com""
It was set to epc.tmobile.com
I tried to change it to wap.voicestream.com, but that setting errored out.
Then couldn't get the epc.tmobile.com setting to work which is strange. Soo, did a hard reset and let it set up again. Same thing. I can connect to internet with Edge, but 3g even though it shows the signal bars and everything seems great will not connect to internet, download email, update weather, etc.
I too am have this problem... Sometimes web works great, other times no web but strong 3G.... I thought I was going crazy...
My internet was working really slow yesterday when I first got the phone (5-60 kbit/s). Called up tmo to ask if maybe they had set me up with just tzones or something. The guy said "no everything looks fine here...oh wait I see there's something that needs to be reset; I'm surprised you were getting internet at all." When I asked him what it was he said he "couldn't really explain what it was", to which I replied "..."
Anyway, it seems to be working fine now. Don't know if this could be related to the problems you're having, but giving tmobile a call couldn't hurt, maybe they can flip the magic unexplainable switch for you.
Ok so I couldn't get internet for two days now, I called T-mobile twice and told me to wait 48 hours. After thinking something was fishy, I looked at my receipt from Wal-Mart where I purchased the phone and I noticed something peculiar: "REQ Android Web: 30:00". Knowing damn sure I did not purchase an android phone, I called T-Mobile for the third time, complaining, so the first guy transferred me to another operator. He checked out my account and it turned out that I didn't have any data plan at all. So he added the plan and within 20 minutes I was surfing. Everything works great. I'm getting about 850 kbps in northwest Indiana.
It's very interesting that the first two operators I called never even bothered to look at my account to see if I have a data plan.
Just discovered new regarding the no data issue.
I had the no data problem again today, even though it was working in the morning. I decided to reboot and check, but then I noticed the 'Terminate Data Connection' option when I hold down the power button. So I tried it. It killed the data connection and when I went into Google Maps, the data connection reactivated and everything was fine again.
So, it may be a bug!
Hey there,
I just got my nexus s a couple days ago and right away I noticed that when I switch from wifi to Tmobile data (3G) it takes about 5 mins or so for 3G to actually connect and allow me to surf or use any data connection at all. By the way, it still takes the same amount of time(~5 mins or so) to connect even if I check 'use only 2g networks'. Then in the past 2-3 days everything seemed to work fine (mainly cause I haven't been switching between 3g/wifi but today I found a notification on my phone that a system update is available so I went ahead and installed it. That was 2 hrs ago and ever since then I cant connect to either 3g or edge. For a moment I thought that there might be some issues with the network itself so I slipped the sim card into my old Nokia phone and I immediately got the edge connection (my nokia doesnt support tmobile 3g). I see the 3G icon, ocasionally I see the arrows getting highlighted as well but they never turn green. I restarted the phone several times and it still doesn't connect. Anyone else expereinced this?
Thanks,
TpaFl said:
Hey there,
I just got my nexus s a couple days ago and right away I noticed that when I switch from wifi to Tmobile data (3G) it takes about 5 mins or so for 3G to actually connect and allow me to surf or use any data connection at all. By the way, it still takes the same amount of time(~5 mins or so) to connect even if I check 'use only 2g networks'. Then in the past 2-3 days everything seemed to work fine (mainly cause I haven't been switching between 3g/wifi but today I found a notification on my phone that a system update is available so I went ahead and installed it. That was 2 hrs ago and ever since then I cant connect to either 3g or edge. For a moment I thought that there might be some issues with the network itself so I slipped the sim card into my old Nokia phone and I immediately got the edge connection (my nokia doesnt support tmobile 3g). I see the 3G icon, ocasionally I see the arrows getting highlighted as well but they never turn green. I restarted the phone several times and it still doesn't connect. Anyone else expereinced this?
Thanks,
Click to expand...
Click to collapse
not sure if i understand 100% what your saying, but how fast your device acquires 3G depends on how strong of a presence there is of 3G
Right, but once it acquires the connection it stays strong and I never lose it. Besides that, even if 3g is weak shouldn't edge connect? I know for a fact that edge is available and strong since I never had problems acquiring it with my old signal and even now when I use my old phone it takes not more than 5 sec to connect to edge. Anyway, like I said I found that little weird but not a big deal as I haven't had any problems in last 2-3 days. However, ever since I installed that update I don't get any data conection (3g or edge) no matter what I do.
TpaFl said:
Right, but once it acquires the connection it stays strong and I never lose it. Besides that, even if 3g is weak shouldn't edge connect? I know for a fact that edge is available and strong since I never had problems acquiring it with my old signal and even now when I use my old phone it takes not more than 5 sec to connect to edge. Anyway, like I said I found that little weird but not a big deal as I haven't had any problems in last 2-3 days. However, ever since I installed that update I don't get any data conection (3g or edge) no matter what I do.
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TpaFL, I am having the exact same issue as you, but I confirm that the Gingerbread update has nothing to do with it. When I got my phone last week I also noticed that the transition from wifi to 3G took a long time, and in some cases I ended up needing to reboot the phone. However, beginning yesterday morning, before the update was sent OTA, I could not use 3G/Edge at all and it's been that way ever since. One thing I've noticed is that when you trying browsing to a webpage that you will get redirected to a "m.web2go.com" page that says "service unavailable". To me this means that I still have 3G connectivity, but somehow T-Mobile is blocking my access to the target site for whatever reason.
When I called T-Mobile and explained the situation they told me a couple of things: 1) there was a network outage in my area that could be causing the problem; and 2) that I might be having a problem due to the fact that I am still on an old Blackberry plan. Neither of these make sense to me because if I plug my SIM into my old phone (Nexus One) everything works perfectly fine. I'm also hesitant to move to one of their current internet plans because my Blackberry plan is so attractively priced.
I just PM'd you regarding this in the hopes that maybe we can talk live and trade notes on how to get this problem solved.
Bob
betabob26 said:
TpaFL, I am having the exact same issue as you, but I confirm that the Gingerbread update has nothing to do with it. When I got my phone last week I also noticed that the transition from wifi to 3G took a long time, and in some cases I ended up needing to reboot the phone. However, beginning yesterday morning, before the update was sent OTA, I could not use 3G/Edge at all and it's been that way ever since. One thing I've noticed is that when you trying browsing to a webpage that you will get redirected to a "m.web2go.com" page that says "service unavailable". To me this means that I still have 3G connectivity, but somehow T-Mobile is blocking my access to the target site for whatever reason.
When I called T-Mobile and explained the situation they told me a couple of things: 1) there was a network outage in my area that could be causing the problem; and 2) that I might be having a problem due to the fact that I am still on an old Blackberry plan. Neither of these make sense to me because if I plug my SIM into my old phone (Nexus One) everything works perfectly fine. I'm also hesitant to move to one of their current internet plans because my Blackberry plan is so attractively priced.
I just PM'd you regarding this in the hopes that maybe we can talk live and trade notes on how to get this problem solved.
Bob
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Click to collapse
I had the same problem, I still had a BB data plan. Seems TMO has the IMEI's of the Nexus S ( the phone tech asked me how I liked my S without me telling her what I had... ), but not the Nexus One. My N1 worked just fine with the BB plan. Switched the 2 lines I have data on to the 4G Unlimited (Their name for non-BB data) and all is well.
lethalp1mp said:
I had the same problem, I still had a BB data plan. Seems TMO has the IMEI's of the Nexus S ( the phone tech asked me how I liked my S without me telling her what I had... ), but not the Nexus One. My N1 worked just fine with the BB plan. Switched the 2 lines I have data on to the 4G Unlimited (Their name for non-BB data) and all is well.
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Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
betabob26 said:
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
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you do not need to pay for Tmobile tethering.
slowz3r said:
you do not need to pay for Tmobile tethering.
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Okay, thanks. Did you get any sort of explanation from T-Mobile as to why they allowed N1 users to access 3G using a BB plan but not the Nexus S? Seems to me that data is data, regardless of the actual device you're using.
Like other posters said, these Nexus S phones have unique IMEI numbers that T-Mobile can recognize and apply data settings on. I have/had a grandfathered Smartphone Unlimited (24.99) data plan on my line for about 3 years now. It worked flawlessly with my Touch Pro 2, Nexus One and Dell Venue Pro.
I noticed with the Nexus S, after I disconnected from wifi and went back to 3G, I would get the time out errors and "upgrade your plan" page in the browser. A reboot would fix it but that was annoying. I called TMO customer support, spoke with a supervisor who changed my grandfathered Smartphone Unlimited (24.99) to the grandfathered Android Unlimited Plan (also 24.99). All that changed was the name, but I never saw that "upgrade" message again. I tried my SIM in my Nexus One and Venue Pro after the change and now all my devices can use 3G data with no issues.
lethalp1mp, I hope your new data plan does not cost you more money because I know for a fact your previous plans can be changed to work at the same previous price.
betabob26 said:
Okay, thanks. Did you get any sort of explanation from T-Mobile as to why they allowed N1 users to access 3G using a BB plan but not the Nexus S? Seems to me that data is data, regardless of the actual device you're using.
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Data is data, the reason they charge more for a smartphone plan is because smart phone users are likely to use much more data.
betabob26 said:
Hmm...I think T-Mobile knew I had N1 because the rep I spoke to mentioned that she saw that I switched to the N1 back in January.
Do you really need to be on a 4G plan since the Nexus S only supports 3G? And do you know if you're still able to use the Nexus S for tethering without having to pay for T-Mobile's tethering service?
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Click to collapse
It's just what they call their non-Blackberry data plans now from what I can see. You will need to add messaging if you do switch, as the BB plans included messaging, or at least mine did.
Arcarsenal said:
lethalp1mp, I hope your new data plan does not cost you more money because I know for a fact your previous plans can be changed to work at the same previous price.
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For me, it came out to be less than what I was paying before.
Well, I just called TMO and spoke to a rep that claimed the reason why I wasn't getting data access was due to my IMEI not being recorded in their system. She took down the IMEI number from my Nexus S and entered it into their "system", and told me it takes up to two hours to register. I played along, but I rather doubt this is going to fix my problem. I'm sure I'll end up having to switch out of my BB plan.