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Hello,
I do not know if I should take the equipment protection that sprint offers. Is this the only option or is there any other ?
Any suggestion/help is appreciated.
Broadcasted From HTC Evo 4G
It just depends on how you are with you phone. Plus it's only $7 I think now? If something does happen to your phone, paying $100 for a replacement is better than paying $500 for a brand new one. Let me tell you though, Asurion sucks. They are one of the most stingy companies I've ever had to deal with, with both my Moment and my Epic.
Yes... worth it. Asurion wasnt a problem to deal with in my opinion when I went swimming with my Pre in my pocket. I had issues with billing amounts and mishaps but excusable in my opinion.
$35 at the sprint store to fix it if you drop it. (Unless you drop it in water I guess)
At $7 a month, you would need to drop your phone more than once every 5 months. If you are careless with your phone, buy the TEP. If you take care of it like I do, the $7 a month is a waste.
dills2214 said:
$35 at the sprint store to fix it if you drop it. (Unless you drop it in water I guess)
At $7 a month, you would need to drop your phone more than once every 5 months. If you are careless with your phone, buy the TEP. If you take care of it like I do, the $7 a month is a waste.
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stuff happens, i recently dropped my evo.
i have TEP and its deffinetly worth it.
if you get it you might never use it, but if you dont get it and something happens, $500 down the drain
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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Click to collapse
If its Lost/Stolen you will pay a $100 deductible on top of the 7/month to get a new/refurb EVO.
In the long list of phones I've had over the years, the only ones I've ever had break met their demise in water/beer. So I consider it a must have. Also, after dealing with plenty of customers who didn't get TEP and lost or had their phone swiped, and want to rip my head off when I say a new one is $400-500.. I'd say it's well worth the $7 a month.
Tpe is worth it in my opinion.
I had a motoq 9c before upgrading to the ego and swapped it for wear and tear issues beforehand.
Probably give it to my kid as book reader/mp3 player... any other ideas?
Sent from my PC36100 using XDA App
The cost of a lunch, for a $35 repair, or $100 replacement Pay the $7, well worth every cent.
Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
Click to expand...
Click to collapse
Best Buy insurance is not 7, it's more like 10. Also, where Sprint can do repairs in house, Best Buy has to ship our phones out for weeks at a time.If I could do it over, I'd get the Sprint TEP.
Sent from my HTC EVO using XDA app
Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
Click to expand...
Click to collapse
They don't cover theft and you forgot to mention they don't cover loss either.
Sent from my PC36100 using XDA App
Bestbuy warranty's are a Rip off!
Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
Click to expand...
Click to collapse
I had to pay 10 for best buy, 7 was never an option
Sent from my PC36100 using XDA App
Also, I would argue that it depends on how often you upgrade. I usually upgrade once a year, and most phones (I know for a fact HTC's) carry at least a 1 year manufacturer warranty. Won't help you with stuff like water damage, theft or the like, but it will with defects. If you're careful with your phone, the manufacturer warranty is free and should cover you. I got mine replaced for the power button crack and some weird hot spots on my screen, through Sprint, for free.
johnylovejoy said:
stuff happens, i recently dropped my evo.
i have TEP and its deffinetly worth it.
if you get it you might never use it, but if you dont get it and something happens, $500 down the drain
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Click to collapse
How is it $500 down the drain?
Take it to your nearest sprint store. $35. Fixed and out the door. Like I said, unless you drop it on a regular basis, I just don't see how it is worth it.
chris66 said:
The cost of a lunch, for a $35 repair, or $100 replacement Pay the $7, well worth every cent.
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Wrong.
$7 TEP - fixed or replaced for free (Minus water damage/board damage)
No TEP - Fixed for $35 at sprint store or $100 for replacement if in several pieces, water damage, etc.
http://forum.xda-developers.com/showthread.php?t=819504&highlight=TEP
chumpysv said:
Best Buy has to ship our phones out for weeks at a time.
Sent from my HTC EVO using XDA app
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Exactly which Bestbuy keeps on a very down low while selling consumers.
Bestbuy geek squad forums have purchasers posting everyday that phone has been out for service over a month and when they received it back repair was crap.
This leaves consumers with bad choices - send it out for service again deal with another long return time or deal with crappy repair.
Oh lets not forget loaner phones , their very scarce and suc.
Bestbuy extended warranty of any type are a scam.
I would say its only worth it if your very rough with your phone (or work in an adverse environment, etc) or plan on keeping it over a year. I went through 9 feature phones in a 3 year period because I was so careless with them (fell in fire, dog chewed one, toilet, beer cup, ran one over, lost etc etc.), and considered the couple bucks worth it. Smart phones? I'm as careful as can be. Dropped my launch day Evo once since release, on carpet from about a foot. When it crapped out for unknown reasons at the end November, I just brought it to Sprint and they replaced on the spot for $35. Saved a little over the TEP and a good amount over BestBuy's blacktie scam.
Apparently they're supposed to send yours in and order a replacement when you warranty replace one, but the rep just asked that I give him a good rating on the review call and gave me a new one. Easy enough. *****ing about driving 30 miles in driving snow to the nearest Sprint store with Evos in stock probably helped. Granted he didnt know I find every excuse possible to rip around in a snow storm, and would have been driving around pulling people out of the ditch anyways.
I have TEP and pay the $7/month.
First, my bottom LED flash stopped working. I walked into the Sprint store, and it was taken care of for free.
A few days later, I lost it while out. $100 and I had a phone 2 days later. And BTW, they're not giving out refurbed EVOs (at least not as of 3 or so weeks ago). My replacement was BNIB. Compared to what it would cost me for a new one, I am a-okay with $7/month.
I'm not someone that drops my phone, and I generally take very good care of my items, but sometimes, stuff (like losing it) happens. It's a gamble, but in the long run, I feel I got my $ worth, and for what the EVOs cost, the $7/month is well worth the peace of mind.
It all boils down to this being a gamble, no different than carrying comp/coll on your car/truck.
I have a $10 a month protection plan on my Atrix through best buy with no deductible that covers accidental damage including water damage and cracked screens.
I have a couple of major issues with my phone and I'm considering taking it back. When I first got my phone I started noticing dust or dirt was getting inside of the front facing camera when it should be sealed. Also I was getting touch screen issues where the screen would press in the same spot rapidly by it's self and I'd have to turn off the screen to fix it, probably due to a corrupt PDS and I didn't know about backing it up when I first got my phone. Then a few weeks ago I dropped my phone on accident and the screen cracked and my back cover got scratched up.
I don't want to get the same phone back; because I have so many problems with it they likely won't fix it or they'll notice my device is unlocked and void my warranty. I was thinking about getting it fixed and flashing the stock SBF, will they be able to tell if I flashed the stock 4.5.91 SBF?
What do you recommend I do? I'll be getting a case and screen protector for sure when I get the phone fixed or replaced. Also would it be possible to return it and upgrade to the Galaxy S II or Galaxy Nexus/Nexus Prime on a 2-year contact without paying too much?
Thanks!
LOL. I did the same **** with my captivate. I rooted it then got sick of it so I bricked it and turned it on in the water to make sure that it fried up! LOL. That's how I got my atrix. Whatever the difference of the retail price is that's the difference in what you would pay. So maybe $50.00 + tax is all you would pay for sgs 2. Make sure you tell best buy you want another model when they junk out your atrix.
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Sent from my MB860 using XDA App
I also have best buy's $10 monthly warrenty. I bought a $40 broken atrix from Craigslist, brought it to BB and claimed it was mine. They took it without checking the iemi number. Half a week later, got a call from them informing me my new atrix is in. I'd say do it. Make sure you take the battery out first. They sent me a third party battery with only 1200 mah.
Sent from my MB860 using XDA App
evostevo1 said:
LOL. I did the same **** with my captivate. I rooted it then got sick of it so I bricked it and turned it on in the water to make sure that it fried up! LOL. That's how I got my atrix. Whatever the difference of the retail price is that's the difference in what you would pay. So maybe $50.00 + tax is all you would pay for sgs 2. Make sure you tell best buy you want another model when they junk out your atrix.
Sent from my SAMSUNG-SGH-I777 using XDA App
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Did Best Buy give you a new phone or a refurbished one and did they hassle you at all about it? Also is the difference in price between the price you paid or the current retail price cause I got my Atrix for free and if I have to pay $200 for the Galaxy Nexus when it comes out then it's not worth it. Right now they have the Atrix 2 for $50, the Galaxy S II for $200 and the Galaxy Nexus will probably be $200 like all new high end smartphones.
ifalldownalot said:
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Yeah, I'm pretty bad at taking care of things, I break things all the time unfortunately. Going to start using a case and screen protector.
Deggy said:
I also have best buy's $10 monthly warrenty. I bought a $40 broken atrix from Craigslist, brought it to BB and claimed it was mine. They took it without checking the iemi number. Half a week later, got a call from them informing me my new atrix is in. I'd say do it. Make sure you take the battery out first. They sent me a third party battery with only 1200 mah.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Did Best Buy give you a new phone or a refurbished one and did they hassle you at all about it or charge you anything?
How can I fry it so they give me a new one instead of trying to fix my current one and have a good excuse for not having the battery? I was going to drop it in water "accidently" but I don't want to go and explain why I don't have the battery and make it obvious I'm just trying to get a new phone. MOD EDIT: This is considered insurance fraud. It is illegal. Please do not advocate it or talk about it on XDA.
Also for those of you who look down on me for trying to screw Best Buy into giving me new phone, I'm paying $10 a month for a protection plan and I've given them thousands of dollars in phones, tvs, games, ect. so I don't view it as that bad but we all have different morals.
They sent me a brand new phone. Its still new in box on my desk as we speak. Just make up any BS story. Make sure its some male high school or college kid age. I find that they don't care and/or cool people.
As for the battery, just say "no offense. My friend has best buy warranty as well. They kept his OEM battery and got sent a third party one instead. I would like that not to happen to me." Or some **** like. At least that part would be honest.
No hassle. No charges or deductibles.
Sent from my MB860 using XDA App
insurance fraud? this thread needs to be closed.
dLo GSR said:
insurance fraud? this thread needs to be closed.
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Click to collapse
How is it insurance fraud? The BBY Black Tie plan is in no way any sort of insurance. It's a paid service offered by the company, nothing more.
It's the company's plan policy to accept the phone regardless of damage and if it cannot be repaired under the cost of replacing the phone then they repair it, otherwise it's replaced. Technically speaking, they shouldn't care as long as you've been paying for the plan. I've had it and dropped it in a toilet, subsequently frying the phone, told them that and they replaced it with a working refurb (after sending it off and their repair shop saying it the damage was irreparable). I've taken a phone in with "short battery life" and they've sent me a brand new one since they were out of refurbs.
Edit: Quite simply, it's the best phone replacement plan around... and it has no deductibles. I'd rather pay BBY $10 a month and guarantee that I got my phone replaced at no extra charge than pay AT&T $7 a month or whatever it is and still have to pay a deductible.
Originally Posted by dLo GSR
insurance fraud? this thread needs to be closed.
Click to expand...
Click to collapse
How is it insurance fraud? The BBY Black Tie plan is in no way any sort of insurance. It's a paid service offered by the company, nothing more.
It's the company's plan policy to accept the phone regardless of damage and if it cannot be repaired under the cost of replacing the phone then they repair it, otherwise it's replaced. Technically speaking, they shouldn't care as long as you've been paying for the plan. I've had it and dropped it in a toilet, subsequently frying the phone, told them that and they replaced it with a working refurb (after sending it off and their repair shop saying it the damage was irreparable). I've taken a phone in with "short battery life" and they've sent me a brand new one since they were out of refurbs.
Edit: Quite simply, it's the best phone replacement plan around... and it has no deductibles. I'd rather pay BBY $10 a month and guarantee that I got my phone replaced at no extra charge than pay AT&T $7 a month or whatever it is and still have to pay a deductible.
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Click to collapse
Waiting for 3 weeks to be told your smartphone isn't repairable, while they give u a flip phone and take off your data plans, that they can never set up correctly again...... I tried it 1 time. Ill take the deductible and 2 day turn around on phone replacement any day. BB black tie was a waste of my time and an insult.
Sent from my MB860 using xda premium
Black tie is the best! They don't technically have refurbished phone. Its more like refreshed so their not giving you a toilet phone. Plus it doest matter if your phone is rooted unlocked bl or whatever. Plans still covers it.
Sent from my MB860 using Tapatalk
indieman91 said:
Black tie is the best! They don't technically have refurbished phone. Its more like refreshed so their not giving you a toilet phone. Plus it doest matter if your phone is rooted unlocked bl or whatever. Plans still covers it.
Sent from my MB860 using Tapatalk
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Click to collapse
Thanks for the advice!
From what I hear their plan allows you to upgrade your phone if it's broken and just pay the difference in price. The Atrix 2 for $50 looks nice but like the Atrix it'll probably be months before the bootloader is unlocked and developers really start working on it. The Galaxy Nexus would be perfect it it wasn'ti so big and the Galaxy S II is really nice but it's too expensive. The Captivate Glide looks nice and is supposed to come out sometime this year, I'm going to wait a bit.
Btw kenn, I don't see this as insurance fraud, my phone is already messed up, I just want to get a new one instead of having mine "fixed" and keep my current battery.
This is my first no-contract unlocked phone. This is a very beautiful device and I would like to keep it that way but even though I baby it I know I am prone to unfortunate circumstances. I'm just curious what everybody is using for insurance and there past experience with it. I would like to know the company you chose, why you chose them, your deductible, and how long it took you to receive your replacement phone. Thanks in advance. This information will help me greatly.
No insurance for me. They charge too much, too high deductibles, replacement phone is usually refurbished garbage if you even get the same phone. No thanks, I'll pass...
Sent from my Nexus 4 using Tapatalk 4 Beta
I agree insurance is pure waste of money. For 300 bucks just buy a new one. Deductibles are usually 150 to 200 anyway. And like was mentioned before you will get a refurbished device not a new one.
Sent from my Nexus 4 using Tapatalk 4 Beta
I don't have insurance either, but I've heard that Squaretrade is quite good. I did some comparison shopping once and found their prices to be quite good. You can usually get a 20-30% discount code. Do a search for "squaretrade" on slickdeals.
"Free" insurance with my bank account, costs £12/month for the account but I get free Lovefilm, 5 hmv track downloads per month, mobile insurance for 2 phones (up to £700 worth) and a couple of things...
£70 excess though... still, better than buying a new phone.
From the Nexus 4000
If you aren't living paycheck to paycheck, it makes the most sense to pay for this yourself. If the large cost of replacement scares you, just put the amount you would have spent on the warranty (for TVs, phones, etc) in a special account, and pay for repairs and replacements out of that. In 10 years, you'll very likely come out ahead.
A prominent financial person I heard once said to never insure something you can afford to replace yourself. Since this means different things to different people it seems appropriate.
Sent from my Nexus 4 using Tapatalk 4 Beta
eqjunkie829 said:
A prominent financial person I heard once said to never insure something you can afford to replace yourself. Since this means different things to different people it seems appropriate.
Sent from my Nexus 4 using Tapatalk 4 Beta
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Click to collapse
Agreed. Insurance should be based on actual need, rather than fear and emotion, which is used to sell it. Still, if it's already included as a service through AMEX or the sort, take advantage of extended warranty provisions they offer.
Thanks everybody for your feedback..but is there anybody with insurance that would like to share??..
This is not a car or a house where replacement/repairs could gobble up a huge chunk of your income and/or savings.
At least in Canada, insuring something like a phone or a laptop really is not worth it. The retail store workers (especially Best Buy) love to try to force it on you and you practically have to yell at them to shut up about that "offer".
mmmajor said:
Thanks everybody for your feedback..but is there anybody with insurance that would like to share??..
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Click to collapse
idgaf about what other people say...i get insurance when i can for my electronics...
i have Squaretrade, with the monthly fee of less than $7US it's worth it to me...figuring when i had my phone insurance with Sprint it was $8 a month and that seems to be the average rate...
And..I love the Squaretrade customer service, they always seem to be in a good mood and very helpful.
Hey guys, I am planning on upgrading to the GS4 next week and am contemplating on where to purchase the device. The location I purchase it is going to be based on the warranty I get. Best Buy has no deductible while Asurion and Square Trade both have deductibles. Has anyone had any experience with filing a claim with either of the companies and/or recommend one over another? Thanks.
kunjan_2003 said:
Hey guys, I am planning on upgrading to the GS4 next week and am contemplating on where to purchase the device. The location I purchase it is going to be based on the warranty I get. Best Buy has no deductible while Asurion and Square Trade both have deductibles. Has anyone had any experience with filing a claim with either of the companies and/or recommend one over another? Thanks.
Click to expand...
Click to collapse
Asurion is god awful and you'll have to pay 150-200 (lost my S3 three times) each time.
Square trade is awesome with is extra accidental coverage, one time payment plus there's almost always a nice discount code online to save a bunch. I smashed my tablets screen dropping it and I had the bootloader unlocked with is permanent with Asus and voids the manufacturer warranty but they still ended up replacing it.
Don't know about Best Buy though, have heard it's good though. Definitely recommend SquareTrade though!
dit: And SquareTrade doesn't have a deductible? I'm pretty sure.
EDIT: Never mind lol, there isn't a deductible on tablets but there is on the phones xD Still great though!
Sent from my SPH-L720 using xda app-developers app
inlineboy said:
Asurion is god awful and you'll have to pay 150-200 (lost my S3 three times) each time.
Square trade is awesome with is extra accidental coverage, one time payment plus there's almost always a nice discount code online to save a bunch. I smashed my tablets screen dropping it and I had the bootloader unlocked with is permanent with Asus and voids the manufacturer warranty but they still ended up replacing it.
Don't know about Best Buy though, have heard it's good though. Definitely recommend SquareTrade though!
dit: And SquareTrade doesn't have a deductible? I'm pretty sure.
EDIT: Never mind lol, there isn't a deductible on tablets but there is on the phones xD Still great though!
Sent from my SPH-L720 using xda app-developers app
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Click to collapse
Thanks for you reply. Yeah, I thought Square Trade had a deductible. I actually have used Square Trade in the past, and luckily have never had to file a claim. I like the fact that with Best Buy, I can just go into the store. I'm pretty good about not misplacing my phone, so I'm not worried about the lost/stolen feature. I am leaning towards the Best Buy insurance, but I have read mixed reviews on the service/insurance through Best Buy. Some say they are given a hard time when they take their device in, while others say that best buy takes the device and ships it out right away to get fixed.
And Best Buy gives you a loaner while your phone gets fixed. But the lost or stolen part blows. But still leap years better than asurion.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!
Why not insurance through Sprint?
I thinks its 7 bucks a month and covers theft, lost and damage.
im in the same boat as you although i already purchased my phone @ Radioshack so its between squaretrade or sprint.
robogoflow said:
Why not insurance through Sprint?
I thinks its 7 bucks a month and covers theft, lost and damage.
im in the same boat as you although i already purchased my phone @ Radioshack so its between squaretrade or sprint.
Click to expand...
Click to collapse
Sprint goes through asurion and they actually charge 11...
Sent from my SPH-L720 using xda premium
I have used asurion on my Sprint phones and Att phones. In the first 6 months nothing IMO beats asurion.
I rarely keep a device longer than that anyway. It is good to know that if I lose one it is covered for a much smaller cost than buying as replacement. I have had to use my insurance twice after someone else broke my phone, process to file a claim was quick and easy and my replacement arrived next day. I have had an instance where quality of the replacement was below my standards and was sent a suitable replacement.
I have also had Bestbuy insurance and it was OK...just had bad experiences with poorly trained stores, had to wait a few days to two weeks [I hear they have improved that] and now don't buy phones there so not really an option
Sent from my SPH-L720 using xda app-developers app
Best buy is the best. No deductible infinite replacements. And it's a $1 cheaper a month than Assurion. Assurion is $150 deductible and only 3 replacements a year even though you have to pay that much.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
Best buy is the best. No deductible infinite replacements. And it's a $1 cheaper a month than Assurion. Assurion is $150 deductible and only 3 replacements a year even though you have to pay that much.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
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Have you had any experience in filing a claim with Best Buy?
DaDinx33 said:
Have you had any experience in filing a claim with Best Buy?
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Click to collapse
Not yet but have never had anything but exceptional experiences when dealing with Best Buy's customer service. I have filed claims with Assurion where I received defective devices though after paying $150.
GiantJay said:
Not yet but have never had anything but exceptional experiences when dealing with Best Buy's customer service. I have filed claims with Assurion where I received defective devices though after paying $150.
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Awesome. I think I'm gonna go with Best Buy. Thanks!
For those who passed the stressed and nightmare with the pre-order and ordered your new giant beauty. It is time to talk about the protection insurance we can get for our new gadget.
I, personally, don't like cases at all. I like my phone to be "naked" because I always like to get protection on my phone especially if I paid full price like my last 5 phones! The Nexus 6 is already beautiful and giant, and it will fall of your hand no matter how much careful you are. Putting a case will make it humongous! I am pretty sure that there are some members agree with me about not having cases on their phones . All my previous phones I bought were from BestBuy because of their awesome Geek Squad protection with $0 deductible and no limit for the claims (I know because I used to work their). However, they stopped the $0 deductible last September! They make it $150 delectable! It is time for me to find a new protection insurance for my new toy which cost me as everyone else $700+
Options are:
I know Square Trade will offer a protection for devices that purchased from anywhere. Which costs $5/month, 2 years for $99, or 3 years for $129 with $75 deductible. They have good reviews out there, but I have deal with them before.
On the other hand, Motorola site will offer protection as soon as they have N6 available like Moto X, but we don't know if they will have one version that works with every carrier like Google Store or not. Nothing for sure right now. Motorola will provide Moto care for phone that purchased from their website. Don't know the price yet! $129 for two years
Another option here:
Raistline said:
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
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Click to collapse
I don't know if there are any options for us out there if you buy from Google Play Store.
Please share information you know for everyone.
If you can get Motorola's protection plan, that would be the way to go. I have it on both my Moto Xs. It's $85 up front and I think only $35 deductible, and they do advanced replacements.
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
Raistline said:
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
Click to expand...
Click to collapse
That looks nice! I like paying upfront vs monthly. The deductible is very reasonable too!
Have you tried it before? How fast and reliable are they with dealing with claims?
I like Squaretrade. Next day replacement, only $100 for two years and still a pretty low deductible.
Theft isn't covered, but your homeowner's/renter's insurance likely already covers theft of a cellphone even when outside your home.
bassil2022 said:
That looks nice! I like paying upfront vs monthly. The deductible is very reasonable too!
Have you tried it before? How fast and reliable are they with dealing with claims?
Click to expand...
Click to collapse
I have not used them before but they seem to be very well rated with no negative reviews that I can find. I am currently running without insurance since I have a Nexus 4 and a device replacement for a new phone is not much more than Insurance + deductible. But since I will bet getting a $700 phone I will be getting insurance since the total replacement price will be less than half of the price of a new phone. That and I will be more confident using it without a case which is very appealing to me.
If you have home owners or renters insurance add stuff like a cell phone, camera equipment, jewelry etc on as a rider.
I insure about 17k of equipment including ipads etc for 22/month though state Farm.
Anyone know how Assurion from VZW (TEP) might work on this phone, particularly if VZW doesn't actually carry or sell it?
I know I asked when I activated my Moto X off contract as I wanted to be sure that I kept unlimited data, and I asked how the insurance works since I bought it from Moto. The rep told me it would work fine, and I'd get a code to customize a new one if I made a claim. Not sure how legit that is/was.
Not very legit at all. Just went through that with the gf's moto x. It was customized and bought through motorola. Asurion told us they would send a comparable phone which they stated was a samsung s3 because they didn't have and moto x in stock.
How much will be Moto care on our Nexus 6?.....
Motorola is only allowing MotoCare on devices purchased from them. Not from Google or any carrier. I went with Squaretrade but I'm calling my insurance agent to see if it's covered under my renters insurance.
Sent from my Nexus 6
HotInEER said:
Motorola is only allowing MotoCare on devices purchased from them. Not from Google or any carrier. I went with Squaretrade but I'm calling my insurance agent to see if it's covered under my renters insurance.
Sent from my Nexus 6
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Click to collapse
Maybe it's just blind hope, but I have a feeling that policy is going to change. They let you get Moto Care on every other device eligible for it even when bought from other retailers and seeing as how they initially said it wouldn't be available for the Nexus 6 at all, I'm inclined to wait for it to make its official announcement before I go for SquareTrade.
fury683 said:
Anyone know how Assurion from VZW (TEP) might work on this phone, particularly if VZW doesn't actually carry or sell it?
I know I asked when I activated my Moto X off contract as I wanted to be sure that I kept unlimited data, and I asked how the insurance works since I bought it from Moto. The rep told me it would work fine, and I'd get a code to customize a new one if I made a claim. Not sure how legit that is/was.
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beelow319 said:
Not very legit at all. Just went through that with the gf's moto x. It was customized and bought through motorola. Asurion told us they would send a comparable phone which they stated was a samsung s3 because they didn't have and moto x in stock.
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When my sister lost her customized Moto X, Asurion sent her a differently colored/customized one. She then sent it back to Motorola (as per Asurion's instructions, because Motorola is very cool about exchanging customized phones you're unhappy with) who exchanged it for a new Moto Maker code. It was actually pretty awesome because instead of getting a refurbished phone, she got a brand new one from Motorola.
As for the s3 replacement with your girlfriend, you/she should have made a bigger stink about the s3 not being the phone she wanted AND INSURED. My sister did that when Asurion said the Droid Razr Maxx was out of stock and they offered her 3 "comparable" phones. She told them how x, y, or z specs (camera, ram, screen size, etc.) weren't as good as the phone she had, and they ended up upgrading her to the Droid Razr Maxx HD. I love her, but that ***** loses so many phones haha.
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
beelow319 said:
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
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hahah nice...
bassil2022 said:
How much will be Moto care on our Nexus 6?.....
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$129 for two years protection.
eep2378 said:
$129 for two years protection.
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Wow that is amazing! $129 for 2 years on accidental damage. Plus, I readtthat everyone is happy dealing with them. I think we got a winner here. Thanks
beelow319 said:
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
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Exact same thing happened to me. Sent my Dev Edition in after one of the antennas got disconnected or something. It simply wouldn't connect to LTE no matter what. A week later, still no phone, no word from Moto. Long story short, after escalating through multiple supervisors, I finally got them to admit that they lost my phone and they had no idea where it was. Ended up overnighting me a new DE. On the other hand, I did an online warranty claim for my DROID MAXX and that whole process could not have possibly been smoother.
Edit: This was also after they told me my warranty was void since I unlocked the bootloader. That was another hour escalation with a supervisor...
bassil2022 said:
Wow that is amazing! $129 for 2 years on accidental damage. Plus, I readtthat everyone is happy dealing with them. I think we got a winner here. Thanks
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Except you can't actually buy it. It fails at checkout.
Has anyone added moto care to their device?
Seems like i have to add it to my 'my stuff' and then add moto care, but its saying my IMEI is unable to retrieve device information. Anyone else?