bad sound quality when calling - Galaxy S I9000 General

hey, anyone has the same problem?
when i call somebody the call receiver complains about a bad sound quality. sounds metallic. heard this from two person now.
is there anything i can improve? dunno if the galaxy works with noise cancellation. maybe i can switch off this if any..

scuba303 said:
hey, anyone has the same problem?
when i call somebody the call receiver complains about a bad sound quality. sounds metallic. heard this from two person now.
is there anything i can improve? dunno if the galaxy works with noise cancellation. maybe i can switch off this if any..
Click to expand...
Click to collapse
I'm having the same problems. Also on my side of the line the quality is sometimes very poor.
I was waiting to see if it would be fixed with the next firmware upgrade, otherwise i will return the phone for repair.
I now that i should do it directly but i cannot miss the phone.
Does anyone now if i loose my warranty if i flash my phone?

Related

Ear speaker defective?

Can anyone of you test the following:
When you are calling with someone, and your calling volume is on the maximum (so the volume of the speaker that you hold against your ear). Can anyone notice a little crack from the speaker when the other person talks a bit loud or make's a loud noise? I'm wondering if there is something wrong with mine. With several tones the ear speaker cracks a little bit, like the sound is to loud or something.
Is it defective ?
I had this problem with the HD2, so I am not really surprised to hear that N1 also has it (I don't have N1). If you ask me, HTC bought crappy parts from its suppliers for the last generation of phones (HD2, N1) ...
Check these from the HD2 forums:
http://forum.xda-developers.com/showthread.php?t=588925
http://forum.xda-developers.com/showthread.php?t=628018
http://forum.xda-developers.com/showthread.php?t=624280
http://forum.xda-developers.com/showthread.php?t=591011
wow...
So i guess i can return my phone then ?
i`ve also the same problem. on maxed out volume there is distortion. one step beyond max volume the distortion disappears. i`ve noticed it at first when i was calling someone on landline. hopefully there will be a software fix, but i`m afraid it`s poor speaker quality.
paratox said:
i`ve also the same problem. on maxed out volume there is distortion. one step beyond max volume the distortion disappears. i`ve noticed it at first when i was calling someone on landline. hopefully there will be a software fix, but i`m afraid it`s poor speaker quality.
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Click to collapse
Yeah i think its poor speaker quality to . I'm not sure if i should return my phone tho.
It is only really noticable on max volume, and even then only on hard noises or hard voices. Thanks for your reply.
could some more poeple please test this? i'm wondering if many phones have this problem. Thanks!
anyone ?
Nipje said:
Can anyone of you test the following:
When you are calling with someone, and your calling volume is on the maximum (so the volume of the speaker that you hold against your ear). Can anyone notice a little crack from the speaker when the other person talks a bit loud or make's a loud noise? I'm wondering if there is something wrong with mine. With several tones the ear speaker cracks a little bit, like the sound is to loud or something.
Is it defective ?
Click to expand...
Click to collapse
Could anyone please test this for me?
Nipje said:
Can anyone of you test the following:
When you are calling with someone, and your calling volume is on the maximum (so the volume of the speaker that you hold against your ear). Can anyone notice a little crack from the speaker when the other person talks a bit loud or make's a loud noise? I'm wondering if there is something wrong with mine. With several tones the ear speaker cracks a little bit, like the sound is to loud or something.
Is it defective ?
Click to expand...
Click to collapse
could anyone help me with this please
I'm not sure whether you could define it as 'defective' or not, but I think all Nexus 1 phones have this issue.
I could be argued that it's just not up to the job of course and you could maybe return it on that basis if you want, but I don't think this is a specific issue with your device.
Bad speaker vs good speaker
I have the same crappy speaker build on my N1.. a friend also bought a N1 and his is crystal clear, so its not STANDARD that you get the junk one.
my guess is they have speakers from one supplier that built from several parts suppliers, or several suppliers of the speakers itself.
HTC is China company.. I love the place, but they're know for quantity, not quality.
Mine is being swapped for a DOA exchange.. let's hope this one is better.
Cheers

Noise Cancellation

I'm leaning on upgrading to the Nexus S from the Nexus One, but have a few questions concerning noise cancellation. In the tech specs, the Nexus S states it has software noise cancellation. So is it safe to assume it uses software to remove background noise as opposed to the Nexus One which used a secondary mic? How is the software based noise cancellation on the Nexus S performing for people? Would love feedback. I work at a manufacturing plant, and being able to hold conversations in and around noisy equipment is a must. Last question is, does the built in VoIP stack on the Nexus S make use of the noise cancellation?
I would really appreciate the feedback.
I don't know, but in another thread someone posted that their new nexus s performed very bad in a noisy environment, unusable actually. So its worth investigating and owners posting their results for now.
I am pretty sure that "software noise cancellation" is bull****. they just didnt want to disappoint existing Nexus One owners. Maybe Gingerbread in general tries to improve sound quality, but it has nothing to do with Nexus S
I haven't been in a "plant" environment, but have been in a noisy office, and it has performed as well as the N1. I also frequently use the google chat voip calling feature that was added to gmail recently. It mentions "software based" noise canceling. If it's the NS uses the same, then it will be awesome.
How does your N1 perform in your plant environment? I'm guessing it also will have problems.
rhca50 said:
How does your N1 perform in your plant environment? I'm guessing it also will have problems.
Click to expand...
Click to collapse
The Nexus One performs great when it comes to noise cancellation. Never had anyone complain. I have tested the noise cancellation by leaving myself a voicemail on my work phone standing next to a centrifuge, and was shocked at the results. Not a hint of background noise. My voice was pronounced and clear, albeit a tad "digitized", which I'm sure is a side-effect of the noise cancellation. Only gripe I have is the low earpiece volume. Even on "full" blast, it's still too low in noisy environments.
I am having complaints from people I talk to using my nexus s. They say that it sounds like they are on speaker phone and that the call is nice and quiet until I start talking; which they say has a lot of static and background noise. Any other people getting complaints from people you talk to using your nexus s?
p.s. I work in a loud environment and never had issues using my N1.
I have commented on this in other threads. I've used a N1 since its launch. I returned my NS after having used it for 3 weeks as my primary phone. The main reason that I returned it is the lack of noise canceling, the ear speaker sounds tinny and on a busy street the traffic noise is picked up by the mic and broadcast in my ear. My N1's in call sound quality is far superior to the NS. The noise canceling really does a good job.
given that the Nexus S uses software noise cancellation instead of a secondary mic, is this something that may be able to be fixed with a new ROM or custom kernel?
generalagony said:
given that the Nexus S uses software noise cancellation instead of a secondary mic, is this something that may be able to be fixed with a new ROM or custom kernel?
Click to expand...
Click to collapse
I doubt it, for noise canceling to work in an intelligent way, I would think there needs to be more than one mic. All of the noise canceling headsets I've seen have two mics, including my Jawbone bluetooth which has a button that rests on my cheek.
if you work in noisy environment don't buy this phone. I returned it only because of this problem. Every other problem that people complain here on this forum I didn't have and are nothing when it comes to phone calls. The primary function of the phone is the worst ever. Nobody hear me when I made phone calls from my car (driving, not using blue tooth - yes still legal in some countries) and I had to put the phone always on the speaker phone to be able to hear the other callers. Finally give up and returned the phone. Same isuue with my old Samsung i8910, but i was able to tweak the speaker settings in phone service software.
otherwise great phone.
I have found the that the NS works better than my N1 in general as a phone. The call quality is much better and the ear piece is MUCH better than the N1. N1 was hard to hear in anything above an avg room noise. NS I have to turn it down most of the time and much richer sound than the tin sound of the N1. Been in a few coffee shops that are loud and did calls in them. People on the other end said they could hear the background noise but it was very low and I was very loud and clear. Just my 2 cents.
I am going to try an exchange. I bought one of the first units sold at my local best buy on release morning so maybe I got a bad one. Friend of mine who bought just before me exchanged his and said his new one has much better call quality.
I am going to try to put this to the test. Although currently I am unhappy with the results I am getting recording wise.
The situation is that I own a Galaxy S GT-I9000 and often had complaints about sounding muffled. Now a Nexus S and the complaints are gone.
However. It is very difficult to understand an issue OTHER people are hearing, so I am doing some recording tests in different situations and I will be posting the results to http://technocrate.net in the next day or so.
I'm in the same boat with ya. I thought I was the only one. yeah perfect on the N1 now my wife says I sound garbled on the end. I changed the radio thought that would help but didn't. Just upgraded my from the N1 to the NS other wise the phone is great. I guess there's not a fix for this. I'll be returning mine then. even with the newest radio KI1, same way
Edit: Returning my second one, I'm done with this phone. I'm sad to see it go really like it beside the mic problem. Did samsung happen to fix this later on in a rev. batch?
Phone Fixed Post above
Well called samsung and they me told to send in my second phone in. I explained the issue about the mic to the tech which said they never heard about that issue. Ok well havent got a chance to make it home yet to test it but they replace more than just the mic:
Original Problem:
TECHNICAL INQUIRY - AUDIO/SPEAKER/SOUND/VIBRATION - SPEAKERPHONE NOT WORKING
Problem found:
RINGERTONE INAUDIBLE/NO ADJUST - CAMERA FAILURE - LOCK UP DURING OPERATION (SW)
Solution:
REPLACED COMPONENT - REPLACED COMPONENT - REPLACED PBA
Til i check it when I get home, just to let you guys know. The problem at the top, there system didn't have an option for the microphone. They replaced a lot of stuff but the mic only problem was the problem? I was liked its not the speaker just the mic to the tech. She said it was in the notes about the problem. I've been very happy with samsung trying to fix this issue. so far til i get home.

Speaker quality

Anyone else notice how the Nexus S speaker sound quality is a bit distorted, sort of like static but not really static? It is not that it isn't loud - it is. Rather, the sounds like the sound is not properly coming from the speaker, like something is blocking part of it.
Is it just me?
(BTW I am talking about the speaker in the back, not the ear piece.)
DarkAgent said:
Anyone else notice how the Nexus S speaker sound quality is a bit distorted, sort of like static but not really static? It is not that it isn't loud - it is. Rather, the sounds like the sound is not properly coming from the speaker, like something is blocking part of it.
Is it just me?
(BTW I am talking about the speaker in the back, not the ear piece.)
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Click to collapse
ive yet to really notice ANY issue with my phone yet, the speaker sounds just as good as my N1 did
It must be my speaker, then. It is really bothering me.
DarkAgent said:
It must be my speaker, then. It is really bothering me.
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Click to collapse
other people have been reporting it as well, maybe im just lucky, but idk
Mine sounds fine... Maybe take it to a local BBY and compare ringtones on each? Maybe that could help you justify your decision.
Mine sounds fine too, although I'll admit the sound isn't as clear and loud as my Epic was.
zachthemaster said:
Mine sounds fine... Maybe take it to a local BBY and compare ringtones on each? Maybe that could help you justify your decision.
Click to expand...
Click to collapse
I just did. Same issue on it. I am going to assume it is the same issue on all Nexus S phones.
I would say that on my NS the loud speaker on the back is quite good with amazing bass for a phone speaker, however the phone ear speaker is tinny sounding and very noisy in calls compared to my N1 because of the lack of the noise canceling 2nd microphone. It is a bit disappointing and is the main reason that I may return the NS and hold on to my N1.
slowz3r said:
ive yet to really notice ANY issue with my phone yet, the speaker sounds just as good as my N1 did
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Click to collapse
Mine actually sounds a lot better than my N1 did. A lot louder that's for sure.
mine is loud and crisp.
Sent from my Nexus S using XDA App
People have told me that my phone is picking up tons of ambient noise when I am talking to them and my earpiece volume is pretty low on my end. Only complaint about the phone. Hoping that once the custom roms drop they will have the same volume boost i loved so much on my n1 cyanogen roms.
I first noticed it sounded a bit muffled compared to my Vibrant, which should have a similar if not the same speaker. I think it's just a tweaking of the treble that will fix it though... the Vibrant sounded a bit more tinny so I'm quite sure it can be adjusted with an equalizer to sound similar.
DarkAgent said:
Anyone else notice how the Nexus S speaker sound quality is a bit distorted, sort of like static but not really static? It is not that it isn't loud - it is. Rather, the sounds like the sound is not properly coming from the speaker, like something is blocking part of it.
Is it just me?
(BTW I am talking about the speaker in the back, not the ear piece.)
Click to expand...
Click to collapse
my ear piece is distorted if on max

Microphone problem?

Is anybody having problems with mic? People i am talking to can't hear me most of the time... I was just wondering if this is happening with everybody?
Sent from my MB860 using XDA App
Same Issue
I am having the same problem. During the first call I made, the person on the other end complained that my voice was "garbled." That is, the said that they couldn't really understand me. I just got off the phone with my Grandmother (who is hard of hearing) and she nearly hung up on me because she couldn't understand me. I am curious if this is just the unit I have, or if it plagues all Atrixes.
Try turning off noise cancelation
I am also having the same problems. I've fiddled with all of the noise cancellation settings and it didn't help. I even returned the phone and made them give me a new one thinking it may have been just mine but still have the same problem.
If this doesn't get fixed ASAP I'll be returning it to AT&T within the 30 day window.
Mic and speakerphone issue
Same issue with mic on the Atrix. Two people told me my voice sounded muffled. When I called them from the Captivate they could hear me clearly.
Also, they hear fine when I put the Atrix on speakerphone but I hear static on my side but no such problem on Captivate.
Anyone having the speakerphone static issue?
Call quality on my Atrix has been the best of any smart phone I've ever owned. I have it set up just how it came out of the box, pretty much. Not sure if noise cancellation is on or not.
I am having to return my atrix because no one can understand me!!! If I use bluetooth the sound quality is great but as soon as switch to the handset, they say it sounds like I am talking through a cardboard tube. Man, what is up with this? I went back to my iPhone for now.
i think it's a production issue. on my first atrix, straight out of the box, i could not hear anyone when they called me and they couldn't hear me. all i got was static, not even a garbled voice. i exchanged it and voice has been flawless on the new one. i would suggest doing that, there may have been a bad batch.
At this early date, no complaints on a number of calls, and I did call myself on another line to check. Earmic sounded fine too. (A Klipsch.)
But today one person said she couldn't understand me. I think because there was a motormouth making too much noise in the room, or maybe because I was inside a building and the call strength wasn't very good. But then again...the other things that person DID say, made me think she shouldn't be allowed to answer phones in a business office anyway.
So far, so good.
Same problem
Rezznor said:
i think it's a production issue. on my first atrix, straight out of the box, i could not hear anyone when they called me and they couldn't hear me. all i got was static, not even a garbled voice. i exchanged it and voice has been flawless on the new one. i would suggest doing that, there may have been a bad batch.
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Click to collapse
No one can hear me either. Need to exchange it tomorrow.
As far as I can tell, the mic on this phone is pretty sensitive but only for about an inch or two. This is what noise canceling is about: letting in sounds near the mic while keeping out ambient noise. I had the same problem on my N1 too, though not as severe.
You can set voice quality on call setting
there are 4 modes for your mic
Looks like some people fixed this problem with an exchange. When i posted on the moto owners forum. The board manager PM'd me asking if they could do the exchange and are investigating the issue.
Yea I think you should go and change the nnoise suppression options and test more calls before taking it back.
I had it on high and people said they couldn't hear mme either.
ANDY12001 said:
You can set voice quality on call setting
there are 4 modes for your mic
Click to expand...
Click to collapse
I see the supression settings what other settings are there?
FLAC Vest said:
Yea I think you should go and change the nnoise suppression options and test more calls before taking it back.
I had it on high and people said they couldn't hear mme either.
Click to expand...
Click to collapse
I have tried it on normal high and off, a new sim card (att usggestion) turned on that MOS optoion and the only time people can hear me is if the mic is right in front of my mouth, i am on speaker phone or using a wired or BT headset.
i have tried quite a bit.
This is my biggest problem with my Atrix right now.
There's a long thread on the subject of Atrix voice quality on supportforums.motorola.com.
Their moderator named Mark has promised a diagnosis on this from Motorola within 48 hours from yesterday, so hoping to know something soon.

Call Quality...AWFUL!

Is it just me or is the call quality just plain horrendous? It is the opposite of clear; sounds almost muffled and it cuts in and out occasionally. maybe it's just that my signal isn't great at work?
People can hear me, but not well. I set up my VMail and left a message, when I played it back it was difficult to make out, and I'm a very clear speaker.
Am I alone here? Is there any software which can tweak this?
Thanks!
Jason
I haven't noticed this. Call quality is good on my handset. I'm on AT&T in FL.
Yep, you're alone here. It's just you!
Sent from my GT-N7000 using xda premium
My call quality is pretty good really. Enough to have to turn it down a little. Everything is pretty clear. Make sure both your mic's aren't covered with any of that packaging film. Other than that I don't know what to tell you.
How many bars of reception? Have you tested your signal strength with an app like Phone Info?
im finding that my call quality seems to be slightly better than my nexus s. Seems on par with a friends iphone 4s, but the speaker phone is far better than any other phone I have used
My call quality is perfect! And when compared to the HTC Desire and HTC Desire HD, which are the last two phones I've owned, the call quality is AMAZING!!! lol!
I've found the call quality to be extremely good. Much better than on my previous device (Nexus One). No complaints here.
jason370 said:
Is it just me or is the call quality just plain horrendous? It is the opposite of clear; sounds almost muffled and it cuts in and out occasionally. maybe it's just that my signal isn't great at work?
People can hear me, but not well. I set up my VMail and left a message, when I played it back it was difficult to make out, and I'm a very clear speaker.
Am I alone here? Is there any software which can tweak this?
Thanks!
Jason
Click to expand...
Click to collapse
If it cuts in and out occasionally it's a signal issue.
Call quality no issue here either.
No problems for me either - The speaker must be lined up reasonably well with your ear just like any other phone but apart from that, no problems.
Looks like it's just you - or your particular Note might be faulty!

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