Related
Guys - heres a new one for you (well nothing turned up in a search anyways)...
I'm rooted my Rogers Dream following the excellent instructions here on XDA. Prior to rooting I also had the device SIM unlocked by code.
I never got the chance to test out if the SIM unlocked worked, but putting in a foreign SIM appeared to work.
Anyways I went to New Orleans on business and decided to take the Dream with me.
When I powered on the phone with the Rogers SIM in NO, the device kept crashing and wouldn't register on a US network. Something about Android.com terminated unexpectedly. The phone would then go back to the lock screen and I would put my SIM PIN in again, and repeat the process.
Same thing with a AT&T SIM. The phone was useless in the US. I thought I screwed up something with the rooting.
However I came back to Toronto, and the device is fine again.
Any thoughts?
can't really help you out. All I can say is when I took my rooted phone to the US last week and it worked without issue while roaming. I hadn't unlocked the phone yet so I don't know if it'll work with an AT&T sim card or not.
I have an Rogers Magic being used in California without any problems. I just purchased a Rogers Dream, so when it gets here I'll test it out.
AverageCanadian said:
can't really help you out. All I can say is when I took my rooted phone to the US last week and it worked without issue while roaming. I hadn't unlocked the phone yet so I don't know if it'll work with an AT&T sim card or not.
Click to expand...
Click to collapse
Did you have your phone on all the time or did you turn it off at least once?
Maybe I should just restore my backup and try again.
drewX2 said:
I have an Rogers Magic being used in California without any problems. I just purchased a Rogers Dream, so when it gets here I'll test it out.
Click to expand...
Click to collapse
Thanks - let me know if you root it first - then take it to the States.
Appreciate it.
Looks like I can reproduce the problem in Canada by putting in my AT&T SIM.
The exact error message is "The process com.android.phone has stopped unexpectedly. Please try again."
sirtrini said:
Looks like I can reproduce the problem in Canada by putting in my AT&T SIM.
The exact error message is "The process com.android.phone has stopped unexpectedly. Please try again."
Click to expand...
Click to collapse
I just threw my AT&T sim card in my phone and got the same error on boot up as well as when I was doing a network search.
AverageCanadian said:
I just threw my AT&T sim card in my phone and got the same error on boot up as well as when I was doing a network search.
Click to expand...
Click to collapse
A search on the exact error says to do a hard reset. I've tried that and so far it seems okay.
But it seems like these two applications do not behave with a rooted Rogers Dream:
"Toggle Settings"
"SMS Unread Count"
sirtrini said:
A search on the exact error says to do a hard reset. I've tried that and so far it seems okay.
But it seems like these two applications do not behave with a rooted Rogers Dream:
"Toggle Settings"
"SMS Unread Count"
Click to expand...
Click to collapse
I don't run either of those apps.
what button combination gives you a hard reset?
AverageCanadian said:
I don't run either of those apps.
what button combination gives you a hard reset?
Click to expand...
Click to collapse
1. Press Home.
2. Select Menu.
3. Tap Settings.
4. Tap SD card & phone storage.
5. Under the Internal phone storage section, tap Factory data reset.
6. Tap Reset phone.
The phone will then perform the factory reset.
i rooted my rogers dream, went to san diego and everything was fine. now im back in toronto.
Just got my USA AT&T 3G Compatabile Roger's HTC Dream today.
Got an unlock code from a ebay seller for 6 bucks...
Working on AT&T with my ATT sim with not issues at all.
Rooted before I CIP unlocked (i was waiting for the unlock code, with nothing else to do)
nvm.......
I currently have a photon, and one great convenience of the phone is that when I travel I just buy a local SIM and pop it in. But Sprint has been making that more difficult. The Photon Q didn't even have a removeable SIM, and I've read that the Sprint version of the HTC One needs to be unlocked by Sprint, and it's a nuisance to get them to do that. (and they don't always succeed with the first try, and...)
Does anyone know the status of this phone with regards to using a local SIM overseas?
you have to have sprint unlock it and it depends on some "qualifications" from them based on who you talk to and what your account looks like. The sim card used in the gs4 is so we can have lte.(just a reminder, wont need this over seas) but essentially you should be able to pull it off as long as you plan for it.
So theoretically it should work. But it didn't for me.
- Before leaving the US, I called sprint and asked them to unlock the phone
- They said they would
- I got an email saying the phone was unlocked
- I called sprint, asked "Is there a way for me to confirm it's unlocked?". They said no, trust the email.
- I traveled to Hungary.
- Got a Tmobile SIM. Inserted, got "Invalid SIM" message
- Called Sprint tech support- they were completely unhelpful. Blamed T-Mobile
- Went to Vodafone and tried a SIM here (the agent even pulled a 2nd out of his personal phone). Neither worked, I just got the "Invalid SIM" message
- Called sprint again. Unhelpful. Blamed the foreign SIMs
- Friend arrived in Hungary w/ an unlocked iphone. The Hungarian T-Mobile SIM worked instantly.
- Called sprint again- still blamed the foriegn SIMs. "It shows as unlocked on my screen!"
By the way, I was able to hit the "UICC Unlock" in my phone's settings. Didn't help.
So- I'm a sample size of 1- but don't count on it working. Bring a backup phone if you've got one, and/or be prepared to buy a burner.
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Questions and help issues go in Q&A and Help sections
Thread moved
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Consigliere2 said:
So theoretically it should work. But it didn't for me.
- Before leaving the US, I called sprint and asked them to unlock the phone
- They said they would
- I got an email saying the phone was unlocked
- I called sprint, asked "Is there a way for me to confirm it's unlocked?". They said no, trust the email.
- I traveled to Hungary.
- Got a Tmobile SIM. Inserted, got "Invalid SIM" message
- Called Sprint tech support- they were completely unhelpful. Blamed T-Mobile
- Went to Vodafone and tried a SIM here (the agent even pulled a 2nd out of his personal phone). Neither worked, I just got the "Invalid SIM" message
- Called sprint again. Unhelpful. Blamed the foreign SIMs
- Friend arrived in Hungary w/ an unlocked iphone. The Hungarian T-Mobile SIM worked instantly.
- Called sprint again- still blamed the foriegn SIMs. "It shows as unlocked on my screen!"
By the way, I was able to hit the "UICC Unlock" in my phone's settings. Didn't help.
So- I'm a sample size of 1- but don't count on it working. Bring a backup phone if you've got one, and/or be prepared to buy a burner.
Click to expand...
Click to collapse
Bummer...
Just to confirm, you hit the "UICC Unlock" when you were in the US? or when you were overseas?
jj14 said:
Bummer...
Just to confirm, you hit the "UICC Unlock" when you were in the US? or when you were overseas?
Click to expand...
Click to collapse
Both.
I ended up giving the SIM to my friend. When I got back in the states, and the phone had connected back to Sprint's network, I figured I would give the SIM another try just in case I had somehow missed the OTA unlock.
Still no luck.
Consigliere2 said:
Both.
I ended up giving the SIM to my friend. When I got back in the states, and the phone had connected back to Sprint's network, I figured I would give the SIM another try just in case I had somehow missed the OTA unlock.
Still no luck.
Click to expand...
Click to collapse
Are you rooted? I ask because if so I would be curious to see your /carrier/properties.db file. I think there's a line in there that says your lock status. I am pretty sure mine is unlocked, and under SDM/SESSION_TYPE it says CI_DC but people with locked phones said theirs has CI_SIM_LOCK.
When did you get the unlock done? Supposedly there was an "old" tool and a "new" tool to unlock the phones internally at Sprint. Many people said that unlocks performed with the old tool didn't work, but when they had them unlock it again with the new tool it worked.
Now, the real problem seems to be adding the proper APNs for an international SIM. The menu item isn't there, but you can get into it with a trick. However, when you try to add a new APN everything is greyed out.
Hey guys,
I tried searching on the topic but I'm hoping for more information specific to this phone.
I'm traveling to Germany in September. This will be my first time out of the country. I just called Sprint and requested for the phone to be unlocked for international travel. Since I've had the GS4 less than 90 days, I'm told this process will take a few days.
My questions are:
Now that my phone is unlocked, I can use international/locally bought micro-SIM cards, correct?
If I use these SIMs, will I still be subject to Sprint's high usage billing or will it operate entirely independently of Sprint's service?
If I flash a ROM, should I stick to the TW-based variants to ensure international capability? Or is it safer to leave the phone entirely stock until my trip is over?
If you have any tips and tricks for traveling (best SIM card, how to save money, the ROM you used while traveling, best apps for using minimal data, etc.) please do so! I appreciate your advice, everybody.
Thanks
-Tory
Edit:
D'oh! Thought I was in the Q&A forum. Mods, please move.
-Tory
mynameistory said:
Edit:
D'oh! Thought I was in the Q&A forum. Mods, please move.
-Tory
Click to expand...
Click to collapse
If you lucky and your unlocking will go through without issues that some of us here are having then you should be able to use any non-US sim cards while outside the US. You will be subject to those carriers charges only. Just don't forget to turn off CDMA roaming and switch the phone to GMS/UMTS mode.
I cannot comment on the ROMs though.
I'm currently delpoyed with the military. Had my gs4 remotely unlocked and I now use a rebelphone sim card for my local area. Just turn your phone to gsm and I turn off data because its not included in my rebel phone package. Should be all good to go once u get that done.
Oh and I use blue kabans ROM
Sent from my SPH-L720 using xda app-developers app
Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
Possible to use US sim?
obender said:
If you lucky and your unlocking will go through without issues that some of us here are having then you should be able to use any non-US sim cards while outside the US. You will be subject to those carriers charges only. Just don't forget to turn off CDMA roaming and switch the phone to GMS/UMTS mode.
I cannot comment on the ROMs though.
Click to expand...
Click to collapse
Is it possible to use a US sim card from another carrier in the US to check that the phone has successfully been unlocked before traveling? Sprint's told me that they unlocked my phone, but I want to be absolutely sure before I step on a plane in two weeks. I also have an update procedure to unlock the phone - I'd like to do that here in the US before I leave so that if there's any problem, I can work them in advance.
Thanks for moving Kenny!
Kate, from what I've been reading, under no circumstances will Sprint allow the phone to connect to a US GSM network using a T-Mobile or AT&T SIM card. I think this is analogous to "unlocking" the phone from its carrier, which carriers do not tolerate.
Buck, I will look at rebel phone among others. It seems data will be expensive, no matter what SIM card I choose. I expect things like Facebook updates and photo uploads should wait until I connect to wireless at hostels or my friend's place.
kate98 said:
Is it possible to use a US sim card from another carrier in the US to check that the phone has successfully been unlocked before traveling? Sprint's told me that they unlocked my phone, but I want to be absolutely sure before I step on a plane in two weeks. I also have an update procedure to unlock the phone - I'd like to do that here in the US before I leave so that if there's any problem, I can work them in advance.
Click to expand...
Click to collapse
I'm in the same boat as you are, from what I could gather from forums and Sprint itself, the answer is NO, you cannot verify that you phone was unlock while here in the US with _ANY_ SIM card.
obender said:
I'm in the same boat as you are, from what I could gather from forums and Sprint itself, the answer is NO, you cannot verify that you phone was unlock while here in the US with _ANY_ SIM card.
Click to expand...
Click to collapse
Hey obender, when you use international SIM cards, you lose your phone number for one they provide, correct?
mynameistory said:
Hey obender, when you use international SIM cards, you lose your phone number for one they provide, correct?
Click to expand...
Click to collapse
Yes, that's correct.
And does the phone need to be rooted? It sounds like maybe not for voice, probably for data? I will want both when we go to Spain in a few months. I don't have the phone yet but plan to pick one up this week - love my S3 but I can't use it internationally, and I don't think I can go back to my Photon for the trip.
RhinoDoc said:
And does the phone need to be rooted? It sounds like maybe not for voice, probably for data? I will want both when we go to Spain in a few months. I don't have the phone yet but plan to pick one up this week - love my S3 but I can't use it internationally, and I don't think I can go back to my Photon for the trip.
Click to expand...
Click to collapse
People report issues with data but according to sprint once it is unlocked it should work just fine both gsm voice and data, no rooting should be needed.
You can verify your UICC(sim) slot is unlocked by sticking in any "non-Sprint" sim card... if you get an error saying "Invalid Sim" then it's not unlocked... if you see no error.. you are probably unlocked. You can further verify this by going into About Device > Status and seeing if it's reading the ICCID of your new sim card.
You can test this with domestic sims too(ATT/Tmo etc).. though you will not get service due to Samsung blocking them. But yes.. the phone will read the ATT/Tmo ICCID if unlocked.
autoprime said:
You can verify your UICC(sim) slot is unlocked by sticking in any "non-Sprint" sim card... if you get an error saying "Invalid Sim" then it's not unlocked... if you see no error.. you are probably unlocked. You can further verify this by going into About Device > Status and seeing if it's reading the ICCID of your new sim card.
You can test this with domestic sims too(ATT/Tmo etc).. though you will not get service due to Samsung blocking them. But yes.. the phone will read the ATT/Tmo ICCID if unlocked.
Click to expand...
Click to collapse
According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
obender said:
According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
Click to expand...
Click to collapse
Hi,
I got my sprint s4 unlocked by sprint for international use. I've got a europe orange sim, and when I put it in the phone, I don't get any error msg. (BTW, when I leave the phone without any sim card, it shows some small icon on top saying I'm missing a sim, also it won't let me go into network settings..) is it how it's suppose to be when Sprint unlock the phone for 3rd party sim (international) card? meaning If the phone was "unlocked" i would have get some error msg. saying the device "Can't access" the sim card etc.?
Thanks!
wolf1_o said:
Hi,
I got my sprint s4 unlocked by sprint for international use. I've got a europe orange sim, and when I put it in the phone, I don't get any error msg. (BTW, when I leave the phone without any sim card, it shows some small icon on top saying I'm missing a sim, also it won't let me go into network settings..) is it how it's suppose to be when Sprint unlock the phone for 3rd party sim (international) card? meaning If the phone was "unlocked" i would have get some error msg. saying the device "Can't access" the sim card etc.?
Thanks!
Click to expand...
Click to collapse
The error message would be the same small icon but it would just say "Invalid SIM", but this is just on my phone that was supposedly unlocked by Sprint, I cannot confirm that it actually works with non US SIM card since I haven't had a chance yet to travel outside the US. Your phone can be unlocked as well or not, you, unfortunately, have no way of telling this until you travel outside the US and try it.
obender said:
The error message would be the same small icon but it would just say "Invalid SIM", but this is just on my phone that was supposedly unlocked by Sprint, I cannot confirm that it actually works with non US SIM card since I haven't had a chance yet to travel outside the US. Your phone can be unlocked as well or not, you, unfortunately, have no way of telling this until you travel outside the US and try it.
Click to expand...
Click to collapse
Alright, If it says invalid sim after you put international card in it's definitely not unlocked. Me and me friend got the phone on the same day and called sprint about 100 time to get the phones working. After sprint told me and my buddy that phones are unlocked, we put it German sim card in and it said invalid sim, but sprint said it will change when you go to Germany. So i didn't believe them and called them another 100 times till about mid June I talked to some supervisor and she said that phone is unlocked. So I put it my German sim back in and it sent me an SMS about the rates of that German service in USA. After that my friend called those assholes another 100 times and they assured him that it will definitely work even though it says invalid SIM. Long story shor... we get there and he is screwed for 3 weeks. Even more so, he was willing to pay $10 per minute to roam in Germany with Sprint... NO SIGNAL ANYWHERE... AND my data did not work with different sim card. only calls and sms. Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
Here's the email I got upon requesting the unlock:
Hello Torrance,
This email is intended to confirm that Sprint has successfully processed the unlock request for your Samsung Galaxy s4 Device.* In order for the unlock to be completed, the device has to be connected to the CDMA Network or Wi-Fi connection for the update to finalize.
*Once the update has been completed, please follow the steps below to unlock the device after you have the third party SIM:
*Turn off device > Insert 3rd party SIM > go to Settings > More (tab) > System Update > UICC unlock.* You will receive the update and it should change to GSM Mode.* *
*Phone number: XXX-XXX-XXXX
*If you have any additional questions comments or concerns please contact Sprint World Wide care 24/7 at 888-226-7212
*Thank you,
Ayesha J.
Sprint eCare
tarasator said:
Alright, If it says invalid sim after you put international card in it's definitely not unlocked. Me and me friend got the phone on the same day and called sprint about 100 time to get the phones working. After sprint told me and my buddy that phones are unlocked, we put it German sim card in and it said invalid sim, but sprint said it will change when you go to Germany. So i didn't believe them and called them another 100 times till about mid June I talked to some supervisor and she said that phone is unlocked. So I put it my German sim back in and it sent me an SMS about the rates of that German service in USA. After that my friend called those assholes another 100 times and they assured him that it will definitely work even though it says invalid SIM. Long story shor... we get there and he is screwed for 3 weeks. Even more so, he was willing to pay $10 per minute to roam in Germany with Sprint... NO SIGNAL ANYWHERE... AND my data did not work with different sim card. only calls and sms. Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
Click to expand...
Click to collapse
What version of the firmware are you running, is it the latest OTA MF9?
---------- Post added at 02:39 AM ---------- Previous post was at 02:29 AM ----------
tarasator said:
Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
Click to expand...
Click to collapse
Could you be more specific?
obender said:
According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
Click to expand...
Click to collapse
Sprint doesnt know what theyre talking about half the time. that is incorrect info.
no matter what sim you put in... if its PROPERLY unlocked... then you wont see a "invalid sim error". even att/tmobile.
if you put a sim in and it says "invalid sim" then the OTA sim unlock was not properly done and despite saying unlocked in sprints system.. it's really not.
I have both a sprint gs4 and sprint htc one. it's exactly the same on both.
I feel my problem is unlike others i have read about for the last few hours...
bought a phone off craigslist
s4 sgh-i337 on telus in Canada.
went to put a telus sim in and it recognizes that its in there (so sim tray must work..) but i get "Not registered on network" problem...
tried 3 different telus sims, all do the same thing..
my IMEI matches the one on the physical phone so all good there?
its not rooted as i downloaded root checker and i restored it back to factory twice...
i just want service it does not make calls or texts. everything else is fine..
what gives.. thanks for any help sorry if this specific issue has been covered!
taylorleach said:
I feel my problem is unlike others i have read about for the last few hours...
bought a phone off craigslist
s4 sgh-i337 on telus in Canada.
went to put a telus sim in and it recognizes that its in there (so sim tray must work..) but i get "Not registered on network" problem...
tried 3 different telus sims, all do the same thing..
my IMEI matches the one on the physical phone so all good there?
its not rooted as i downloaded root checker and i restored it back to factory twice...
i just want service it does not make calls or texts. everything else is fine..
what gives.. thanks for any help sorry if this specific issue has been covered!
Click to expand...
Click to collapse
Go to settings>>more netowrks>>mobile networks>>network operators..let it search then choose Telus, if it works you should see a message "registered on network" watch for it because it disappears after a few seconds.
The other thing you should check is that the network is actually up, not sure which part of the country you are in but you might want to check the Telus site to make sure they aren't just having network issues.... happened in Calgary a few months ago....
Also check network mode in settings should be set to lte/wcdma/gsm lol I set mine to GSM only and nothing worked....
Gage_Hero said:
Go to settings>>more netowrks>>mobile networks>>network operators..let it search then choose Telus, if it works you should see a message "registered on network" watch for it because it disappears after a few seconds.
The other thing you should check is that the network is actually up, not sure which part of the country you are in but you might want to check the Telus site to make sure they aren't just having network issues.... happened in Calgary a few months ago....
Also check network mode in settings should be set to lte/wcdma/gsm lol I set mine to GSM only and nothing worked....
Click to expand...
Click to collapse
thank you so much for the reply... id love to try what you said but now it wont even READ any sim after i went into telus and the silly lady there tried to put a nano sim in with the punch out of a micro sim so itd fit, and i think it bent a pin in the tray......... wtf
taylorleach said:
thank you so much for the reply... id love to try what you said but now it wont even READ any sim after i went into telus and the silly lady there tried to put a nano sim in with the punch out of a micro sim so itd fit, and i think it bent a pin in the tray......... wtf
Click to expand...
Click to collapse
Just a silly question but did the sim click into place or can it just slide ot? When it is properly in place, you should have to push it in to eject it.
Gage_Hero said:
Just a silly question but did the sim click into place or can it just slide ot? When it is properly in place, you should have to push it in to eject it.
Click to expand...
Click to collapse
no it clicks in and out like any regular sim would... but now it wont recognize that there is any SIM inside...
before i went to telus it would just fine and id get a different error (my original issue "not registered on network:")
this is dumb.. im going back to telus today, they broke my phone....
ill report back with whatever they say..
taylorleach said:
no it clicks in and out like any regular sim would... but now it wont recognize that there is any SIM inside...
before i went to telus it would just fine and id get a different error (my original issue "not registered on network:")
this is dumb.. im going back to telus today, they broke my phone....
ill report back with whatever they say..
Click to expand...
Click to collapse
So having further checked into the phone, the IMEI is blacklisted and reported lost or stolen.... That's why it worked at first and now does not!
Be careful buying used phones off Craigslist or anywhere I learned the hard way thank you for your time! :/
I am switching from my old Nexus 6 to a brand new Moto G5 Plus. I am with the carrier Total Wireless which is a Verizon MVNO. Their cellular service and pricing is excellent. Their CSRs are low functioning. What I want to know is if I can just pop out the SIM from my old phone and put it into my new one without any issues. They both take the same size SIM and they're both compatible with Verizon. I won't have to buy a new SIM card or anything like that, will I? I ask because a CSR told me that the SIM cannot be removed and is part of the phone so I would have to buy a new one. Yeah...I know. It was painful. I just left the chat. Thanks in advance for the help!
adamshumpisxxx said:
I am switching from my old Nexus 6 to a brand new Moto G5 Plus. I am with the carrier Total Wireless which is a Verizon MVNO. Their cellular service and pricing is excellent. Their CSRs are low functioning. What I want to know is if I can just pop out the SIM from my old phone and put it into my new one without any issues. They both take the same size SIM and they're both compatible with Verizon. I won't have to buy a new SIM card or anything like that, will I? I ask because a CSR told me that the SIM cannot be removed and is part of the phone so I would have to buy a new one. Yeah...I know. It was painful. I just left the chat. Thanks in advance for the help!
Click to expand...
Click to collapse
As long as sim is not locked then you should be able to put it in the g5+, log in to your total wireless account on WiFi and input your IMEI or MEID (which ever is longer) into your account for that SIM, and boom your rocking. You might not even have to do all that sometimes popping the SIM in just works.
redman321 said:
As long as sim is not locked then you should be able to put it in the g5+, log in to your total wireless account on WiFi and input your IMEI or MEID (which ever is longer) into your account for that SIM, and boom your rocking. You might not even have to do all that sometimes popping the SIM in just works.
Click to expand...
Click to collapse
OK, cool. Thanks! Do you have experience with this? I ask because I have not seen anywhere on the website where I can edit the existing IMEI in my account. All I see is their Compatibility Checker.
Sorry I just assumed, not helpful I know that's just how it's been for me with other. Carriers. Sorry about to bad answer. Sounds like they must lock the SIM to the phone.
https://www.reddit.com/r/NoContract/comments/4zzx47/total_wireless_sim_swapping_and_tethering/
According to that you can just pop in the Card though.
Sorry I couldn't be of more assistance
redman321 said:
Sorry I just assumed, not helpful I know that's just how it's been for me with other. Carriers. Sorry about to bad answer. Sounds like they must lock the SIM to the phone.
https://www.reddit.com/r/NoContract/comments/4zzx47/total_wireless_sim_swapping_and_tethering/
According to that you can just pop in the Card though.
Sorry I couldn't be of more assistance
Click to expand...
Click to collapse
Well, I do appreciate the effort! That's more than I could find. When my new Moto G5 Plus comes in I'll pop my existing SIM in and go from there. I figure if it doesn't work I'll just play stupid, tell them my phone was working then all of a sudden it isn't and make them fix it. Worst comes to worst, I have to buy a new SIM for a dollar or whatever. Thanks again! I'll report back here with the conclusion
I bought a new unlocked phone for Total Wireless but it used a different SIM size. Once I put the new sim card in the new phone, I logged into my Total Wireless account online, clicked the upgrade to new device and went through the steps. Once I completed that I powered up the new device and it worked.
Hope this helps in some way.
dmeeks72 said:
I bought a new unlocked phone for Total Wireless but it used a different SIM size. Once I put the new sim card in the new phone, I logged into my Total Wireless account online, clicked the upgrade to new device and went through the steps. Once I completed that I powered up the new device and it worked.
Hope this helps in some way.
Click to expand...
Click to collapse
I don't see "upgrade to new device" anywhere listed on the site. Can you direct me more specifically? Thanks.
adamshumpisxxx said:
I don't see "upgrade to new device" anywhere listed on the site. Can you direct me more specifically? Thanks.
Click to expand...
Click to collapse
Log into your account. It should be at the account options screen. If not, click on link to the left.
Once that comes up, click on view details. It should list your phone. Over to the right it should give you the option to upgrade the device.
If it doesn't then something is most likely wrong with the account and you'll need to get in touch with Customer Service.
dmeeks72 said:
Log into your account. It should be at the account options screen. If not, click on link to the left.
Once that comes up, click on view details. It should list your phone. Over to the right it should give you the option to upgrade the device.
If it doesn't then something is most likely wrong with the account and you'll need to get in touch with Customer Service.
Click to expand...
Click to collapse
Can you post a screenshot or something? Nothing you're saying is even remotely on this site. Are we talking about the same company?! Also, I just got a hold of them and now they are demanding I buy a new SIM card because apparently I can't transfer service to a new phone. That makes ZERO sense. Do you have to be UNDER a certain IQ to work for this company or what?!
So the verdict is in. With Total Wireless you CAN pop out the SIM from your old phone and put it into your new one BUT...there is an issue. The old phone's IMEI stays associated with the SIM you just put into your new phone. That will never be an issue should you just put the phone into the "old phone drawer" but it MAY become an issue if you sell or give away your phone to be used with Verizon or another Verizon MVNO. From what I gather, that IMEI will show as in use and not allow another user to register it with a new SIM. Will it matter if you go with AT&T, T-Mobile, Sprint, etc...? I'm unsure but from what I gather, I doubt it. The really dumb part about this whole thing is Total Wireless's unwillingness to just unregister the old IMEI from your current SIM and register a new one. From speaking to a Verizon representative this is totally possible but Total Wireless refuses to do it. Instead they demand you buy a new SIM card. I assume this is from complete ignorance as their CSRs are almost completely inept. It's the best "bang for your buck" company to go with when you want / need Verizon service but if you need help...may the force be with you. Put it this way...They didn't even know what an APN was and insisted it was only a single word long (not even the right word).
I have two Moto G5 Plus's that I bought from Best Buy on the same day at the same time. I checked both IMEIs about 2 months ago to see if they were compatible both where. Now that my auto for ATT Gophone got turned off in time bought the CDMA sim kit. I went online to activate. Total Wireless said one is compatible and one is not. I called customer support and talked to a supervisor still got same thing. Was told if the phone wasnt activated on VZW then it would be unable to work. I told her both have been on ATT since day one. WTF! So looks like I am staying with ATT.