Related
Just to apologize in advance to posting this thread.
I really need help on a choice im on the fence about since next week I will lose my 30 day return period.
Here it is 5 Nexus S's later and almost every unit had a different problem.
1st: soft resets at least 4 times a day.
2nd: wifi doesn't work
3rd: massive screen banding.
4th: back button did not respond to touch.
Now: screen coating is peeling.
I love Gingerbread! Its going to be really hard giving this away. I love the design and profile of this phone.
I've convinced myself that its ok for the weak wifi signal and a Gps that doesn't lock as good as other phones.
I'm torn between returning it or sending it in for repair.
I also have owned every Tmobile smartphone (MT4G, G2, Vibrant), I could exchange it for one of those.
Why lol does the best phone ive seen in a while have to be seriously half-assed.
Not because of the features but because of all those problems I put above.
I want something that works pretty solid and software mix but it looks the world is in capable of doing this.
Thanks And hope some one with patience can help me out.
Idk man I just picked up nexus s today from bestbuy, I had the vibrant and the problems you've had software/device related I have not seen on mine. Mine just OTA updated about 2 hrs ago to 2.3.1. I havent had it long enough to comment on peeling but ya.
Its solid device to me so far, But I understand what your saying after 5 NS later.
Yeah I really dont feel disappointed. Just sad. lol
I dont want to send it in because thats 2 weeks without it And I HATE Samsung especially their costumer support!
Well I know ur sad about it, But in order for stuff to be changed its gotta cost samsung money that all these phones r coming back. I mean its a shame, but maybe you still have a old android phone to hold ya over?
Nope lol I sold my nexus one....worst mistake of my life I guess Ill just do the return and hopefully my patience will pay off.
What sucks is that even after six months Samsung wont improve this phone as far as defects go. Look at the vibrant lol
If you have a good one with no problems hold on to it man because I wish my luck was good enough to have a good one.
On my third one here, will use vmy black tie for another eventually. Shop around. I went to different best buys. Some get bad batched. One had 10 all with the creased glass screen. Another had none. Some of these phones were made days before the launch so though its disappointing, I believe there are good ones. I have one now but the stupid platinum case already scratched my phone.
Sent from my Nexus S using XDA App
Like the poster above me, I would try to exchange at a completely different Best Buy. Bad batches are called so for a reason--the entire batch may be faulty.
I picked up my Nexus S at 8:00AM Launch Day and haven't had a single issue with it at all. I had to go through three MT4Gs before I returned it completely, and three G2s before I was satisfied with the last one(it still had issues, but at that point, I was tired of dealing with it). And on the screen coating thing: I don't know what coating people are talking about and if there is such a coating, then I think alot of folks are expecting too much out of it. Review/unboxing videos and my own device had fingerprints showing up the second people started using it. Do folks honestly expect touchscreen phones not to show fingerprints/smudges ever? That's unrealistic, imo.
And it's only under direct light(i.e. a directional lamp pointed right at it) that I see them at all. In day to day use, it's not an issue for me.
story like this, makes me feel a really really lucky guy, since i ordered mine by mail.
it'd have been a nightmare if it had any of those defects
I appreciate all the insight so far.....
If i do go back to an old one it would probably be the G2
but Im thinking of getting another one and fit it with a screen protector right away to stop this peeling garbage.
AllGamer said:
story like this, makes me feel a really really lucky guy, since i ordered mine by mail.
it'd have been a nightmare if it had any of those defects
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hahaha
you reminded me of my friend who bought an iphone 4 the other day and he is like you " and me " he found a dead black pixel in the middle of the screen. the poor bastard couldnt sleep the night. stairing at it all the time. he knew he can go to apple store in the morning the next day. but still he couldnt sleep about it.
when he told me, i was crying laughing at him.
Im just going to call it quits with samsung lol They should just stick to TVs
I got a Led 40 inch and no problems!!
Im never going to get a samsung phone again and im going to make sure I book mark this sucker so if I do feel tempted Ill look back at my self hahahah
Oh and ll_l_x_l_ll, man i did have that problem with the vibrant and I lost some sleep on that man for real lol
Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!
ericc191 said:
Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!
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Nice investment lol
ericc191 said:
Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!
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i just wana go OT for 1 post if the OP doesnt mind.
since you are in the know about Sandy Bridge. can you please tell me why for example should i upgrade from I7 ?
i mean, whats the real difference here ?
please keep in mind that most of my gaming on ps3 or 360. i dont play pc games much if any " the only games i played are crysis 1 and warheads"
azzeh3 said:
Nope lol I sold my nexus one....worst mistake of my life I guess Ill just do the return and hopefully my patience will pay off.
What sucks is that even after six months Samsung wont improve this phone as far as defects go. Look at the vibrant lol
If you have a good one with no problems hold on to it man because I wish my luck was good enough to have a good one.
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You just had a run of bad luck. It sucks but it happens to all of us at one point or another. Just keep trying and you will get a good one. It will be totally worth it
tommyz2kool said:
You just had a run of bad luck. It sucks but it happens to all of us at one point or another. Just keep trying and you will get a good one. It will be totally worth it
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I should but its my 5th!!!! what kind of luck is that?
Sounds staged, like im forced to get bad ones lol
azzeh3 said:
I should but its my 5th!!!! what kind of luck is that?
Sounds staged, like im forced to get bad ones lol
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Have you tried returning your phone at another best buy? (if you can) as others have said, if your local store has a bad batch and sales are low you may keep getting units from the same batch.
Depending on the staff, you could also ask about the number of returns that store has had recently.
Seems a shame after 5 phones not to try once more in the hope you get a good one!
Highland3r said:
Have you tried returning your phone at another best buy? (if you can) as others have said, if your local store has a bad batch and sales are low you may keep getting units from the same batch.
Depending on the staff, you could also ask about the number of returns that store has had recently.
Seems a shame after 5 phones not to try once more in the hope you get a good one!
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I think ill return it and order it online instead maybe that will change my luck
Sent from my Nexus S using XDA App
azzeh3 said:
I think ill return it and order it online instead maybe that will change my luck
Sent from my Nexus S using XDA App
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This doesn't sound like a bad idea whatsoever. Seriously... I'm on my 4th SNS. I just love it too much to give up. I did two swaps at one best buy, fully returned it and drove to another one. This one seems solid now, and I have a month if I change my mind, but if that's the case, I'll return it and go online. Sounds like you guys have been having luck, no?
If you look for defects you're going to find them.
Sent from my Nexus S using XDA App
Came home today to find that I had received my G2 from the promotion they had last week and turns out this one has a different hinge than my first one.
No biggie, I never thought the first one had that big of an issue but nevertheless I made a video showing the 2 side by side.
http://www.youtube.com/watch?v=MBEp432XiBg
^Reuploaded without the shouting.
Well, anit this about a b......
Sent from my T-Mobile G2 using XDA App
holy sht...I wonder if i can get a replacement if im still under warranty hahah
So you do reckon they have actually resolved the issue now or have you just got one that is tighter than ur 1st one?
Looks like a change in materials!
I still don't see the fuss about the hinge though.
What fusses me more is that I've gone through 3 G2s and each of them had a pixel problem, be it stuck or dead. Had to use a microscopic-ish lens to find them. Lawl.
I am so jealous right now.
poetryrocksalot said:
I am so jealous right now.
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Don't be. People have mentioned that even over time, the hinge will get loose again (this is inevitable, all springs give way over time). So be content with what you have if you have a bug-free phone!
Orite said:
Came home today to find that I had received my G2 from the promotion they had last week and turns out this one has a different hinge than my first one.
No biggie, I never thought the first one had that big of an issue but nevertheless I made a video showing the 2 side by side.
http://www.youtube.com/watch?v=uhz5JXaJJcg
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Was it a new upgrade or a replacement, when did you get the first one?
First of all, you may want to get yourself a nice camera that can do HD video recording.
Secondly, your second G2 with the tight hinges is exactly how my G2 was when I first got it. It was super tight, no give, and then after a week of use it become really loose but not quite as loose as your first one. Give it time, and I'm pretty confident that your new G2 will call the loose hinge flu. Let's hope not, though.
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
Sent from my T-Mobile G2 using XDA App
wbs057 said:
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
Sent from my T-Mobile G2 using XDA App
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Are you sure it's not this issue: http://forum.xda-developers.com/showthread.php?t=910624? This is a problem inherent with capacitive touchscreens (though some phones may be more susceptible than others depending on design and tolerances).
If not, you might want to try starting a new thread about it instead of trying to get help through one about the hinge (especially if it really is a known issue, others may be able to provide solutions).
wbs057 said:
My G2 has an intermittent touch screen issue. T-Mobile says it's a known issue. This is unacceptable for me. Aný recommendations? Different model, brand ect. Thanks
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No it doesn't, you just don't understand the nuances of capacitive touch sensors. YOU NEED TO COMPLETE THE CIRCUIT by having solid contact with the metal ring around the outside of the screen.
I've been playing with couple different dummy units at the stores
Like best buy and radio shack. They got no hinge problem at all. But really my wife got a g2 that has the problem but she doesn't say anything at all. me neither. I don't see why the problem would make me go have a replacement though. Unless theres something else. But so far so good
Sent from my Nexus One using XDA App
wileykat said:
So you do reckon they have actually resolved the issue now or have you just got one that is tighter than ur 1st one?
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I actually just feel like it's a tighter hinge. If it goes loose or not, I don't know. But according to everyone here , it will loosen with time.
Marquis63 said:
Was it a new upgrade or a replacement, when did you get the first one?
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I added a new line to my plan last week during the promotion. I got the first one the day it came out.
dustrho said:
First of all, you may want to get yourself a nice camera that can do HD video recording.
Secondly, your second G2 with the tight hinges is exactly how my G2 was when I first got it. It was super tight, no give, and then after a week of use it become really loose but not quite as loose as your first one. Give it time, and I'm pretty confident that your new G2 will call the loose hinge flu. Let's hope not, though.
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Haha I would have done better recording but I was just recording it through the youtube recording client which is a POS.
And I expect it to loosen but hope it doesn't.
OP just chime in in about a week or so and let us know if anything has changed.
Why do you say that it looks like diffenret materials?
Crey23 said:
OP just chime in in about a week or so and let us know if anything has changed.
Why do you say that it looks like diffenret materials?
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You know what, after playing around with it. It just made me realize how beat up my phone is compared to the one -_- Please disregard haha.
Reuploaded since I should have reviewed the video before uploading.
It's been 3 months of use and the hinge is as tight as it was on the first day. So I don't believe that it will become loss at least not during my duration of owning it.
Seriously...I just can't believe my luck.....been using the replacement Note since Friday after receiving it on Thursday from handtec....
GUESS WHAT???....I have found another TWO black DEAD PIXELS!!!!
I found it when I was browsing through XDA....although they are not very visible....but I can still see them when I look closer to the screen, and they really BUG me....!!
Man...it's either that handtec sells inferior quality Notes or Samsung has done a really bad job with screen quality control...At the end of the day...I am really sick and tired of receiving, returning and receiving and now have to returning it again!!!!
Anyone got any advice what I should do now??? Should I return it again or just bear with it or just give up the Note totally?? I mean, it's quite expensive to send it back again and will probably take another 2 weeks for me to get the replacement.
Take a look at the photos..
cheers!
This phone really does have bad quality... I'm on my third galaxy note now and it too has screen problems like the others had (dead pixels, burn-in effect, banding etc), not only does it have a defective screen but the gyroscope isn't working! I've never had such a bad experience with any other phone in the past, I've come to the conclusion that this phone.. just.. sucks. Oh yeah, I bought an Galaxy S2 for my gf and it too had these problems with the screen. Maybe it's not only Galaxy Note that sucks, but the company Samsung. I've never EVER had problems like these with Sony Ericsson or Apple.
SrAdama said:
This phone really does have bad quality... I'm on my third galaxy note now and it too has screen problems like the others had (dead pixels, burn-in effect, banding etc), not only does it have a defective screen but the gyroscope isn't working! I've never had such a bad experience with any other phone in the past, I've come to the conclusion that this phone.. just.. sucks. Oh yeah, I bought an Galaxy S2 for my gf and it too had these problems with the screen. Maybe it's not only Galaxy Note that sucks, but the company Samsung. I've never EVER had problems like these with Sony Ericsson or Apple.
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so.....your third one has screen problems too? Is it bad? You have giving up returning it?
Hopefully I will be third time lucky too...
I have never had a problem with Samsung before...but I can't really believe that I can get 2 problem phones in the row....I really believe that maybe Samsung has roll this phone out too quickly and not paying enough attentions on quality...
If you don't mind me asking...who did you buy your phones from and what version are they?
My first one is a Polish and this second one is a German...Both EU versions
Yes, it's really bad. I mean, I could live with the screen issues as the third one wasn't that bad as the first two (not yet hopefully) but the fact that the gyroscope isn't working makes this phone useless, won't be able to use games like labyrinth and won't be able to auto-rotate the screen...
If I remember correctly all of my phones were made in Korea, all of them imported from Germany.
I don't know what caused this but if you just google around for amoled screen issues you will see that this is pretty widespread, with the galaxy S2 too.
Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.
pjm77 said:
Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.
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Dead and stuck pixels are not the same...
pjm77 said:
Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.
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With my first one...There were 3 green pixels with a line running through them.
With this one...there are 2 small BLACK ones....(i'm pretty sure they are DEAD instead of STUCK)
anyways...what apps do you recommend and how well do they work? I mean, i have tried "JScreenFix" and it didn't work for my first and this one....
SrAdama said:
Yes, it's really bad. I mean, I could live with the screen issues as the third one wasn't that bad as the first two (not yet hopefully) but the fact that the gyroscope isn't working makes this phone useless, won't be able to use games like labyrinth and won't be able to auto-rotate the screen...
If I remember correctly all of my phones were made in Korea, all of them imported from Germany.
I don't know what caused this but if you just google around for amoled screen issues you will see that this is pretty widespread, with the galaxy S2 too.
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so how many dead pixels do you have on this third one? are they big or small?
even though mine are not obvious...but i'm just not happy the fact that I have paid over 700 bucks for something that is defected...that makes me real mad
you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already
bamboo12 said:
you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already
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This is exactly what happens. They aren't taking a loss on these they just sell them again to some unsuspecting schmoe.
DMax99 said:
so how many dead pixels do you have on this third one? are they big or small?
even though mine are not obvious...but i'm just not happy the fact that I have paid over 700 bucks for something that is defected...that makes me real mad
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I only had dead pixels on the first one, there was also some dust moving around behind the screen.
bamboo12 said:
you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already
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you guys really think so? I mean can they really be that dishonest?
Because when i got the replacement, only the ticker on one side of the box has been opened, the sticker on the other side hasn't been touched.
Don't have the dead/stuck pixels problems, but I think I regretted getting the GNote...well for some other reasons.
titus1 said:
Don't have the dead/stuck pixels problems, but I think I regretted getting the GNote...well for some other reasons.
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What reasons Titus? Strange that there is a sudden negative wave going on aboute the Note. Bad omen.....
I bought 2 Notes at Clove and UnlockedMobile. No problems at all.
anonymous572 said:
I bought 2 Notes at Clove and UnlockedMobile. No problems at all.
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Honestly, I dont see comments like this would help the OP in anyway possible.
@OP
Maybe you can talk with them and have the shipping waived, its a DoA product after all.
btentusscher said:
What reasons Titus? Strange that there is a sudden negative wave going on aboute the Note. Bad omen.....
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Don't read too much into it... negativity tends to clump together, just like positivity does...
anonymous572 said:
I bought 2 Notes at Clove and UnlockedMobile. No problems at all.
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What is the month of manufacture of ur phones?
Sent from my GT-I5801 using XDA App
ankydu said:
What is the month of manufacture of ur phones
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Yes, is there any pattern to the good & bad batches? Perhaps also serial numbers (remove a few digits for privacy).
EarlZ said:
Honestly, I dont see comments like this would help the OP in anyway possible.
@OP
Maybe you can talk with them and have the shipping waived, its a DoA product after all.
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Trust me...I really really want to be one of yous (a happy GNote owner)....but it is really out of my control.....especially when I can't check the phone myself since handtec is in UK....that's why i got them to check it for me before they sent the phone....Plus...I would really not care to return it again....IF I don't have to pay another $70 bucks to send it back and WAIT another 2 weeks to get the replacement back.....
All in all....I have only used the phone total of 2 days...and waited about 3 weeks for the 2 phones to arrive to me.....
hope you guys can really see where I am coming from....
An YES....I will try and ask handtec to see if they can pay for the postage this time + send the replacement to me first so I can check to see myself if there's anything wrong with it before I sent the bad one back...because I am SICK of not be able to use my new phone properly.....(thanks for the advice )
So I bought the Nexus 7 today from one of the largest electronics chains in Norway. When I came home and booted it, the boot image was one I recognized from my Sony Xperia's wallpaper, not a nexus one (I have the nexus 4), furthermore I couldn't find it (the flower image) under wallpapers or live wallpapers. Also, there's no setting for automatic screen rotation, is this normal?
The picture attached is how the nexus looked on first boot.
What dies it say under About Tablet in the settings?
Which part?
It's still 4.1.2/JZO54K
roanmy said:
Which part?
It's still 4.1.2/JZO54K
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OK yeah, that's what I wanted to know.
If it works fine for you, I wouldn't bother returning it.
I would return it without a doubt or at least ask for a better price. If you're paying for something new that's what you sould be getting. Did you break the seal in the box?
bransyeah said:
I would return it without a doubt or at least ask for a better price. If you're paying for something new that's what you sould be getting. Did you break the seal in the box?
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Definitely, OP, you should try to boot into the bootloader. fully power off and then power back on while holding down V-. if the bootloader says unlocked dont do any more with it take it back and tell them it is second hand. I would be furious if i paid full price and got a second hand device.
like @bransyeah said did the box have a seal?
The box was sealed, someone PMed me that it might be due to account back-up. It looks brand new as well, no finger marks/scratches etc.
It does however have some noticeable light bleed in the lower left corner... If it really bothers me, I'm going to take it back.
It's Google restore just doing its job. It's why I dislike it and don't use it.
roanmy said:
The box was sealed, someone PMed me that it might be due to account back-up. It looks brand new as well, no finger marks/scratches etc.
It does however have some noticeable light bleed in the lower left corner... If it really bothers me, I'm going to take it back.
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With the next Nexus 7 coming out soon, I think you should return this and get that when it comes out.
Username invalid said:
With the next Nexus 7 coming out soon, I think you should return this and get that when it comes out.
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Yeah man, wait for the Nexus Rumor 7. All the Android gossip blogs say the next 7 is coming out yesterday.
Horrible advise is horrible.
Its still a great tab
I'm just gonna deal with it now. I guess I'm not gonna get a perfect one.
I would keep at it if I were you, I got a good one on my first try.
Lol, where do you find all these funky tablets? I haven't "really" closely examined my screen, but no issues. . It did irk me when my D2 started getting lots of dust under one corner of the screen, so I wouldn't go for a tab that had that prob new either.
Sent from my Nexus 7 using xda app-developers app
ava0425 said:
I'm just gonna deal with it now. I guess I'm not gonna get a perfect one.
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Just curious, what store did you buy this from? Wouldn't they say "NO" after a certain number of exchanges?
tom289 said:
Just curious, what store did you buy this from? Wouldn't they say "NO" after a certain number of exchanges?
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They should ... No one can be 4 times unlucky.
Sent from my One using Tapatalk 2
I've been there with other tablets... Open it up at the customer service desk before leaving the store. Fortunately, I got a good N7 on the first try.
tom289 said:
Just curious, what store did you buy this from? Wouldn't they say "NO" after a certain number of exchanges?
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Gamestop, and It was the manager.
kirdroid said:
They should ... No one can be 4 times unlucky.
Sent from my One using Tapatalk 2
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With the ****ty QC on Asus' part. Yeah. you can.
Isn't the display bonded to the glass now? I know I've had dust get under the screen of other phones/tablets in the past but that shouldn't be an issue with the new N7 unless it was there at the factory.
first post here...
.
got my 1st this morning, turned it on RIGHT away saw red pixel...
god damn i thought... here we go... went back to gamespot (Great customer support @ bellevue sq mall) and they exchanged it...
I used the second one all day but i just ran a dead pixel test and what do you know, I found a second one on this one too...
I think I'm going to wait until google gets their **** together, I am sick of wasting my time driving back and forth between stores and feeling like an ass infront of these people returning this device showing them the dead pixel...
/rant
I've gone through 3 nexus 7 tablets. best buy refunded me, so that's good. went to gamestop since none were at best buy. 2 defected ones (dead pixel...black dot in screen). so now i am waiting on the second batch of units from gamestop before exchanging again
so reading that you exchanged 4 times gives me hope! lol
---------- Post added at 11:33 PM ---------- Previous post was at 11:24 PM ----------
laxinchili said:
first post here...
.
got my 1st this morning, turned it on RIGHT away saw red pixel...
god damn i thought... here we go... went back to gamespot (Great customer support @ bellevue sq mall) and they exchanged it...
I used the second one all day but i just ran a dead pixel test and what do you know, I found a second one on this one too...
I think I'm going to wait until google gets their **** together, I am sick of wasting my time driving back and forth between stores and feeling like an ass infront of these people returning this device showing them the dead pixel...
/rant
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I feel dumb just showing the problem to them. I wonder what they think of me...
But I just force myself to think that it isn't the store's fault, but Google. and not to care if they think I'm crazy
Yeah I was surprised when I got a good one on my first try, too.
Its hard to get a perfect screen on a high res display like this one. I hope you find a good display and share the awesomeness with us
Sent from my Nexus 7
AdamLechowicz said:
Yeah I was surprised when I got a good one on my first try, too.
Its hard to get a perfect screen on a high res display like this one. I hope you find a good display and share the awesomeness with us
Sent from my Nexus 7
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going back to gamestop... 3rd trip now... lord help me...
Asus has terrible quality control.
I bought an expensive motherboard that they say is tested to be sure 100% working, and they even offer a 5 year warranty on. When I got it, one of the PCI ports was dead.
Sure is tested 100%
Got mine this AM at Best Buy. Told the guy at the pickup counter I wanted to take it out and turn it on first and why. He didn't mind. Mine's puuuurrrfect!
I just got back from exchanging my first 16gb. Had a big dust chunk under the glass up in the top left corner.
Felt silly explaining that I couldn't unsee it, and I really just didn't want it to get worse since it was obviously sealed badly. Best Buy swapped it out for me no problem, but did investigate before doing the exchange.
I also complained about the crackly speakers, but it looks like my new unit has pretty much the same symptom. I guess the audio engineer who posted here was right about the amp just dropping bits to control volume instead of actually applying analog gain. :/ Maybe there will be a software fix down the line. (My NS4G had an app with a ton of tweaks to the chip including changing audio pathways etc...)
Turns out my new unit has a hot pixel. It's just one though... I'll probably do a warranty exchange with Asus in a month after some new batches have been made. I don't want to keep gambling right now.
she ajuchst
I went to game stop at bellevue sq in WA for the second time.. great customer support once again
manager did come out and investigate... but I told him about all the issues it's been having and he understood...
it's not about telling them that once you see you can't unsee, etc... it's about telling them you are not settling for a defective unit
asus needs to figure it out...
edit: lol put catpcha in title by accident