Database Users

[BUG] Infinite Reboot Loop - Disable HSDPA/HSUPA

I just received my touch HD yesterday and found an annoying bug when I was trying to disable 3G (since I am in the US). Maybe I was going about it wrong, but here is the problem:
* When I disable HSDPA/HSUPA in the connection settings, WinMo will infinitely reboot.
I searched but the only infinite reboot problems I found were related to the colored task bar.
This isn't a huge problem, I just won't disable that anymore, but I thought I would let you know since I didn't see anything about it in the forum. I could have missed it though. If this is a re-post you are welcome to delete it.

That's interesting.... by infinite boot do you mean, it keeps rebooting and not letting you do anything until you do a hard reset? I too am in the states and have disabled that option, and I don't have problem. However, what does happen (and I haven't seen anyone post about this, maybe because they haven't figured out why it's doing it yet), is that the phone reboots when it looses signal (I'm pretty sure of this, as the only time my phone ever reboots itself are in three exact locations, where i get 1 bar max). I'm not sure if this is related to the Data connection either (as I do use one). I'd love to see a discussion => solution on this problem.

ryoojin83 said:
I just received my touch HD yesterday and found an annoying bug when I was trying to disable 3G (since I am in the US). Maybe I was going about it wrong, but here is the problem:
* When I disable HSDPA/HSUPA in the connection settings, WinMo will infinitely reboot.
I searched but the only infinite reboot problems I found were related to the colored task bar.
This isn't a huge problem, I just won't disable that anymore, but I thought I would let you know since I didn't see anything about it in the forum. I could have missed it though. If this is a re-post you are welcome to delete it.
Click to expand...
Click to collapse
YES! I think you have solved my reboot issues!
I also live in the US and on some downtime I was fooling around with my HD and also discovered where I could disable HSDPA/HSUPA and thought since it is not needed and may use resources/power I turned it off. Sadly I started getting reboots during what seemed like weak network connections (1 bar or less). I have a few tweak programs and have changed several settings but didn't know where to begin, and would not have thought about turning HSDPA back on, to figure this one out without hard resetting.
Thanks for your post! I will turn HSDPA back on and hope that solves my problem.
Did you happen to notice if it wanted to do it with low network signals?
Regards,
Gordo

Well, I turned both of them back on, and let you know if it will get rid of the 'random' restarts

Yes, it would infinitely reboot until I hard reset the device.
It would boot most of the way into windows, load up TF3D, then reboot.
I have hard reset about 3 times today, everything worked fine each time until I disabled HSDPA/HSUPA (via Start->Settings->Connections->Advanced Network)
Each time I hard reset, I didn't install any programs, just disabled that setting and... boom infinite reboot. (Everything worked fine until that setting changed. Phone/SMS/...)
EDIT: @Svegetto - For me they weren't 'random' reboots, it was a reboot loop.

My Device
CE OS: 5.2.20757 (Build 20757.1.4.0)
ROM Version: 1.14.405.3 (22273) WWE
Radio: 1.09.25.14
Protocol: 52.49a.25.26U
In case it matters...

I was getting the same thing with a weak signal. I was in a hotel where when I got in the elevator bam, it would reboot. Did it pretty much every time.
I was in another location where I was not getting any signal and it was stuck in that same reboot loop. After noticing it would happen while it was trying to locate a signal I removed the sim card and it would reboot fine. Until now I was leaning toward a hardware problem (that I didn't cause) that may have involved the cellular radio overloading the system during a weak signal when it is throttled at max power output. Good radio signals cause it to throttle back to save power so I was about ready to send it in for repair! I even tried a different sim card, SD card, and battery with no change. Now remembering that I did turn off that HSDPA setting, and have since turned it back on, I will be hopeful that my problems are over!
This site is great!! Thanks guys/gals!
Regards,
Gordo

Reboots
WOw.. i never thought i would find a thread.. i thought i was the only one. Everytime I get on a plane... and thats a lot... when i arrive at the next airport... searching for signal and then reboot loop... infinite frustrating reboot loop.... solution... take out sim... reboot... clear storage.. insert sim... restore from week old backup...
If this HSDPA thing solves my problem.. i will buy someone a beer.

Well I have just 'tested' the 'random' reboot at one of the spots that it would normally reboot, and no reboot (although I've never experienced the infinite reboot, mine would usually reboot once, than maybe a second time, but I'm confident to say that it was due to the HSDPA/HSUPA setting which is really funny cause for the past 3 months I've been waiting for someone to post a thread on the topic)
But yes, it would seem that even if you're in the states and will never get to use it, leave HSDPA/HSUPA enabled (or if someone feels like doing further testing to find out if it's just HSDPA or HSUPA that causes this issue, or both)
Well done all around!

taimoorhusain said:
WOw.. i never thought i would find a thread.. i thought i was the only one. Everytime I get on a plane... and thats a lot... when i arrive at the next airport... searching for signal and then reboot loop... infinite frustrating reboot loop.... solution... take out sim... reboot... clear storage.. insert sim... restore from week old backup...
If this HSDPA thing solves my problem.. i will buy someone a beer.
Click to expand...
Click to collapse
Cincinnati is in need of some good beer! ;-)

USA Touch HD Users-Beware!
For what it's worth, turning HSDPA back on totally fixed the reboot problem. It has not happened a single time since doing that.
For anyone doing a thread search to troubleshoot this problem it is under:
Settings - Connections - Advanced Network - HSDPA tab
If you were so inclined, as I was, to turn it off thinking it might save battery life or something, don't do it! Low network signal strength will cause it to reboot.
Regards,
Gordo

Yes re-enabling HSDPA/HSUPA solves the problem. I started a thread on this last week when I first got my HD:
http://forum.xda-developers.com/showthread.php?p=3269307#post3269307
And here goes some others with the same problem:
http://forum.xda-developers.com/showthread.php?p=3186634
I love this site!!

I've been having the same problem and it makes sense now, everytime I phone would reboot I had almost no service. I don't know why I didn't notice the pattern.

random data connection prob

hi guys
when im using my device i will occasionally noticethat the contract internet will fail to connect. a soft reset seems to fix this but its really annoying. im using advanced config and hd tweak to disconnect the data after 2mins - could this be causing it. if i leave it a while it sometimes sorts itself out.
any ideas (sorry about grammer - using touch hd kb)
thanks

Wiggz said:
hi guys
when im using my device i will occasionally noticethat the contract internet will fail to connect. a soft reset seems to fix this but its really annoying. im using advanced config and hd tweak to disconnect the data after 2mins - could this be causing it. if i leave it a while it sometimes sorts itself out.
any ideas (sorry about grammer - using touch hd kb)
thanks
Click to expand...
Click to collapse
Wiggz,
Well, why don't you try to reverse what you changed in Advanced Config and HD Tweak in regards to the connection changes. After that, see what happens?
I can't tell you what is going on, but what I've suggested is probably a good place to start in terms of troubleshooting your issues.
Cheers.

Wolf...cheers for the reply.
It could be one of a million apps I've installed/uninstalled on the device. Prime example: tried to use data connection last night before I went to bed and it failed....soft reset and it worked fine. Obviously the 1/2min data connection idle kill I've got setup would have killed the data connection through the night (as it checked for emails) but it still works this morning.
Weird!

Wifi connection keeps enabling itself

I've just done a ROM upgrade to 1.66.707.1, and now my Wifi connection kees enabling itself.
I'm sure that I missed something to make it not connect, but what?
Anyone here who might have a clue what it could be?
Thank you.

Hmm that sounds like something I have seen before. I had a similar issue when I had the hd2 12 button action screen installed. Do you have that?

dashrink said:
Hmm that sounds like something I have seen before. I had a similar issue when I had the hd2 12 button action screen installed. Do you have that?
Click to expand...
Click to collapse
No.. I've not installed that.
I'm also not using Stocks, Weather, Internet time sync and so on, and I thing that if I would, the phone would use the gprs option.
Tomorrow, I'll re check all applications that I'm running to see if I've missed a setting.

Im just curious.
When you disable/enable wifi do you use the comm.manager or another program???

dashrink said:
Im just curious.
When you disable/enable wifi do you use the comm.manager or another program???
Click to expand...
Click to collapse
I'm using Wifi Toggle.
more info: http://forum.xda-developers.com/showthread.php?t=584415
Its called "Touch X reset and wifi.cab"

htc-hd2 said:
I've just done a ROM upgrade to 1.66.707.1, and now my Wifi connection kees enabling itself.
I'm sure that I missed something to make it not connect, but what?
Anyone here who might have a clue what it could be?
Thank you.
Click to expand...
Click to collapse
Switch the phone into airplane mode (in the comm manager) and the startup wizard should popup. Just run through that process.

johncmolyneux said:
Switch the phone into airplane mode (in the comm manager) and the startup wizard should popup. Just run through that process.
Click to expand...
Click to collapse
I've just tested this, but no startup wizard popup :-(

htc-hd2 said:
I've just tested this, but no startup wizard popup :-(
Click to expand...
Click to collapse
Maybe put it in airplane mode and restart it. It sounds like the issue that some others have had after installing 1.66. It runs the setup wizard in the background, and that automatically starts wifi. My biggest concern if this is the case is that your phone isn't set up to work on the network yet.
Try it anyway and see how you get on.

johncmolyneux said:
Maybe put it in airplane mode and restart it. It sounds like the issue that some others have had after installing 1.66. It runs the setup wizard in the background, and that automatically starts wifi. My biggest concern if this is the case is that your phone isn't set up to work on the network yet.
Try it anyway and see how you get on.
Click to expand...
Click to collapse
Okay.. I've put it in "Airplane mode", turned off and back on the phone.
Still not setup wizard.
Did the same thing again and soft reset. Still no setup wizard.
I'm going to give it some more runs, but if no luck I will install an other ROM (custom one), to see if my problem is gone.
I'll report back if I know more.
Thank you for your input.
re: isn't set up to work on the network yet
It is.. All my network connections are working fine.

I think is an issue of Wifi Toggle.
I had the same issue and stopped using it.

stratos said:
I think is an issue of Wifi Toggle.
I had the same issue and stopped using it.
Click to expand...
Click to collapse
Thank you for your input.
I will uninstall Wifi Toggle, and see if this fixed the problem.
If so.. To bad.. I really love Wifi toggle.

i dont have the wifi toggle other than the slider under settings?
and i also have this problem
it only happens when i turn the phone on , once i have turned it off it stays off until the next time i turn it off then on.

Legend Ring Volume Problem

Hi everyone.
My Legend has a very odd problem. Sometimes, when I receive a call, the phone rings normally (loud) for a few seconds and then it becomes a lot softer. Sounds a little muffled. Doesnt happen all the time though...
The 'quiet ring on pickup' option is already disabled btw.
Has anyone else encountered this problem? Is it a software bug?
Thanks.

yes!! me too!
I have the same problem with my legend.
when you let the telephone ring, after a couple of rings, the volume drops "dramatically"...

Try turning off quet ring on pickup.
Sent from my HTC Legend using the XDA mobile application powered by Tapatalk

Yes, the option is turned off.
Anyone else apart from viskas and me have the problem?
Hope it's a known issue and will be fixed with the next update...

ok i am not the only one here and havent found a fix yet even i have reset to factory default, it stays....

Hi,
I also have the same issue with my Legend!
It is very annoying and it pisses me off!
Once or twice it worked normally and after that it is here again.
I have looked in other forums but could not find a solution yet.
HTC support is not helping much and give solutions that does not work 9 for instance - change of ringtone, etc..)

hi partenov, trust me i have tried every way available, no avail... we need a rom upgrade likely... tried to flash with the asian rom but couldnt bypass cid error
Sent from my X10i using the XDA mobile application powered by Tapatalk

same problem for me...w8ing a ROM upgrade...
Sent from my HTC Legend using the XDA mobile application powered by Tapatalk

Asian ROM won't work
Flashing Asian ROM won't help. I'm using Asian ROM(and phone) actually.. and I also have the problem. Another forumer from my country has the same problem. This needs an update.

Flashing Asian ROM won't help. I'm using Asian ROM(and phone) actually.. and I also have the problem. Another forumer from my country has the same problem. This needs an update.
Click to expand...
Click to collapse
darn! thanks for the update, this is pretty bad news... i feel pissed hence putting it back to where it belongs till this solved
Sent from my X10i using the XDA mobile application powered by Tapatalk

I had this issue, when i first got the phone.
Then i read somewhere that task killers/managers, could be the cause of this, unless you put the ringtone service (whatever it's called) on the ignore list in the task killer app.
I reset the phone and didn't install a task killer/manager.
Have not had a problem with ringtones since.
Maybe i'm just lucky.

I used to use Task Killer for a while but already uninstalled it before I factory reset my phone. Didn't make a difference for me. Still have the ring problem.

I used to use Task Killer for a while but already uninstalled it before I factory reset my phone. Didn't make a difference for me. Still have the ring problem.
Click to expand...
Click to collapse
same here mate....
Sent from my X10i using the XDA mobile application powered by Tapatalk

Me too. I made a factory reset and no task killers - no luck .
In fact when I made the factory reset and was just setting the phone I got a call and it had the ringtone issue..
We wait...
I go an answer from HTC support. Here it is...
Dear Mr.PARTENOV
Thank you for contacting HTC.
So is it with all calls?
Are you using built in ring tones?
Can you enable the option of 'quiet ring on pickup' and test the phone then disable it once again?
Click to expand...
Click to collapse
I will test all their questions ( already have..) and will see the next step!
Best Regards,

hi partenov, as far as i could remember... i did try it before, but that is before i hard-reset the device and i always used the built in ringtones... oh HTC what went wrong... luckily it didnt happen during video or music play

Hi, I'm from Russia. I and a few man have the same problem. Nothing helps. We must tell HTC about this issue, that they have released update.
Sorry for my english.

So the next step is to hard reset my phone as HTC support suggest!...
I have done that and did not help at all.
Here is their answer:
Hello Mr.PARTENOV
Thank you for your quick response.
The only option that is left now is to Hard Reset the phone
Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.
Please press MENU on the Home screen, then tap Settings > Privacy > Factory data reset > Reset phone. You can also perform a factory reset by using the buttons on the phone.
1. With the phone turned off, long press the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. When asked to confirm, press VOLUME UP. NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please back up your files first.
This feature is not a default option in Android, however you may go to the Android Market to find related applications. To open the market, please press All programs on the Home screen > Market > tap search icon to type key words.
NOTE 1: An internet connection (Wi-Fi, GPRS/3G, etc.) is required to access this service. Your operator may charge for using GPRS/3G. Paid applications are available in specified territories only.
NOTE 2: All programs is the triangle icon in the lower left corner of the home screen that opens the phone's application menu
Or you can use HTC sync.
Thank you so much for using HTC products.
Respect & Regards,
HTC TEAM
Click to expand...
Click to collapse
Best Regards,

Ok I have nailed the problem and I have found the fix for my case....
I have done the hard reset as suggested by HTC!
Then started to set my personal settings. In the mean time I was testing after each setting....and I found the "bad" one.
Settings-> Wireless and Networks -> Mobile Networks -> Network Mode
GSM Only - bad ringtone sound
WCDMA only - normal, loud, crystal sound - EVERY TIME it rings
In my area I get many changes between 3G and GPRS so I decided to switch it only to GSM and after that I got the "bad" ringtone issue..
Right now I made my experiment 4 times and in all cases I got repetability. SO fo me this is the solution in this case!
I am glad if this info could help !
Best Regards,

Is it confirm? I'll try this"workaround".
Sent from my HTC Legend using Tapatalk

I have tried this exercise 4 times and every time I got the same!
I am not sure if it is related somehow to the Network operator service quality.

Wi-Fi won't turn on after phone sleeps, sometimes

Hi!
My n9005 works perfectly fine, but SOMETIMES in standby when I wake the phone up, I notice Wi-Fi is turned off, while it previous it was on.
When I try to move the knob thing to turn on Wi-Fi it just does the animation and stays like it's trying to turn it on, but doesn't.
I have to restart the phone every time to make Wi-Fi work again.
This doesn't happen a lot of the time, but it's annoying.
Is this a common thing? What could I do to fix it?
Thank you for your time.

Open wifi menu and go to option.
then go to advanced, there is and option "keep wifi on during sleep". Make sure it says "always on"

The problem isn't that.
That's how it is by default.
I would be able to turn wifi on after it turned off if that was the problem.
In my case I need to restart the phone to be able to.

Factory reset and or rom reinstall
Sent from my Limited Edition Note 3 LTE using Super Tapatalk

I did that
AndrOmega said:
Factory reset and or rom reinstall
Sent from my Limited Edition Note 3 LTE using Super Tapatalk
Click to expand...
Click to collapse
I did a factory reset and Odin flash of the same exact ROM that I had by downloading from Sammobile.
The problem is so random and seems to only happen when the phone sleeps or is charging. Sometimes it works for a few days, sometimes it will happen, no WiFi until a restart.
EDIT:
Maybe I should download another ROM from sammobile and try that?
Does that trip Knox?
I have a [Austria (T-Mobile) MAX] ROM (PDA:N9005XXUGBOK6
CSC:N9005MAXGBOK1) atm, I bought the Note 3 used and it had that. But I live in Serbia, maybe I should try the Serbian one in example for my carrier?
The WiFi problem is just annoying at most, it doesn't happen often, but I shouldn't have to restart the phone to have WiFi.

As its an old old problem google it .

JJEgan said:
As its an old old problem google it .
Click to expand...
Click to collapse
I did,
Ive found people that the wifi icon is grayed out.
Thats not the issue here.
Please help me out here. Tomorrow Ill be opening up the phone with a friend to check for water damage if any. Since I bought it used.
If I dont have to do that, please reply.

BUMP
JJEgan has disabled private messages, so I can't really contact him on a solution or what he meant.

For anyone interested, I solved my problem on my own.
Enter *#0011#, press menu key, tap on WiFi tab, tap on the power saving button so it's off.
I didn't experience the same issue ever again.